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Honda Downtown LA

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Paula of San Pedro, CA December 1, 2008

I purchased a used Acura from this dealership in April, paying cash for my vehicle. However, the sales manager who sold me the car kept my money and never registered the sale! He gave me phony paperwork, pocketed the cash, and was subsequently fired from the dealership. The dealership REFUSES to acknowledge any responsibility on their part, despite the fact that their sales manager, Curtis represented their dealership at the time of the sale. It's tough luck for me, they say if I was fooled.

Consequently, I still have my vehicle with no registration because Honda of Downtown LA refuses to relinquish the title to me. Can you believe this story? How a dealership of such a reputable automotive company can so blatantly take advantage of a woman is disgusting. Are we in America?

I am out all of my cash and I have a vehicle I cannot legally drive.

Veronica of Hemet, CA August 12, 2008

On June 5, 2008 I took my 2000 Honda Civic in to Honda of Downtown LA for an oil service and tire rotation. My advisor was Eugene Lee who then recommended I get additional services; power steering maintenence and general transmission service. I agreed to this service. I picked up my car in the afternoon and proceeded on the freeway. After approx 30 miles of driving the car, the air conditioner went out and the red engine light on the dashboard lit up.

Immediately, I called Eugene Lee at Honda and asked him what the problem was. Mr. Lee directed me to turn around and bring the car back. I said that I was on the freeway almost in Orange County approx. 30 miles away from their shop. He said his guess was the alternator and that I should find the nearest Honda Dealer Service Department.

I expressed my concern and stated that my car was in perfect condition up to this morning which was evidenced by the inspection Honda conducted earlier in the day. I simply took the car in for an oil change! Mr. Lee assured me that if the problem was tied to service performed; then they would repair the car.

I arrived to Power Honda Costa Mesa where the service advisor, John Nguyen, checked the car. He noticed the crank shaft bolt snapped off, found the bolt on the splash shield, and found the pully NOT fully hanging, noticed the Alternator belt NOT on and the power steering belt loose. I asked him to document his inspection. John Nguyen futher inspected the car and perfermote a batery test and brake inspection. Mr. Nguyen suggested I leave the car at their shop and he would have the technicians further inspect the car next business day.

On Friday, June 6, 2008 Honda Costa Mesa quoted me 6310 to repair the damage! I called Honda of Downtown LA to reconcile the situation and repair the vehicle. Mr. Hacinto (Service Manager) and Mr. Lee (service advisor) refused to deal with the issue. Manager asked for ticket order and I gave a specific explanation of what happened. He said that the damage was not related to the work his shop had performed and that they would not accept any responsibility. He said I could get the car towed to them and they would take a look and try to offer a similar repair quote as Honda Costa Mesa.

Honda of Downtown LA is refusing to take responsibility for the damages to my car. They say there is nothing they can do because the damage is not related to their services, which, coincidently was provided the same day my car broke down. Prior to this experience, my car had recieved regular check-ups and was serviced by certified Honday dealers. No major servicing or engine problems had been recommended.

Today, the repair is quoted at 6,310 which is more than the value of the car! Honda of Downtown LA refuses to reimburse me for services on 6/5/08 whic includes: a) Oil change special = 16.74 plus tax. b) Power steering service =121.41 plus tax. c) Transmission service = 38.55 plus tax. They also refuse to take responsibility for this damage!

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