Lithia Chevrolet

I bought a '05 Cadillac CTS-V from them and have numerous problems with the car. I asked for the CARFAX but they gave me Autocheck by Experian. We had water coming in from behind the dash in the passenger side and they said that happens all the time, so we called everyone we knew and nobody had heard of that. So we called another Cadillac dealership and he said he had been selling Cadillacs for 25 years and never heard of that also. He asked for the VIN number and ran a CARFAX for us and said the car was wrecked and had so many problems after that the owner sold the car. Lithia isn't willing to do anything for us. If anyone can help me get them to buy this car back, please help!

On 8/19/09 we purchased an '09' Chevy Silverado from Lithia Chevrolet and Curt *** handled our purchase. We signed all of the contract papers, etc. We questioned the extended warranty because we wanted the one with no deductible and he gave us the one with $100 deductible. He gave us some kind of explanation but did not change it. We also signed papers for a $500 Lowes card which was one of the incentives and gave copies of Eugene's state licenses which made him qualify for it. Well, we never received the Lowes card. We called Curt on 7/30/10 to ask why and he said "I thought I did that." So we faxed him copies of the licenses again and didn't hear from him so we called and he said that was over and that I could not get a refund on my oil change policy I purchased because they stopped doing that.

We had gone into Lithia prior to 6/25/10 to see about purchasing a 2010 Equinox but a 6cylinder. Curt had none and said he would try and find one for us. Curt called after a few days saying he couldn't find one on the computer. We then went looking for ourselves because Curt's demeanor was as if he didn't care if he sold a vehicle to us or not. We found a 6 cylinder Equinox at Taylor Motors but it was a used, one with more miles than the vehicle we were trading in so we looked at the GMC terrain and liked it very much. It was a 4 cylinder but was very peppy not gutless like the Equinox 4 cylinder.

Lithia Chevrolet of Redding sold my wife and I a 2008 Toyota Tacoma with a Toyota Certified sticker in the window, which they got from their sister company, Lithia Toyota of Redding (next door), and they sold me the truck damaged!

The truck had been in a major accident, and neither Lithia Toyota or Lithia Chevrolet disclosed that the truck had been in an accident. When I asked the Lithia salesman, Mr. Chris Wilson, if he could sell me a Toyota Certified vehicle from Lithia Chevrolet, he told me that he was the Internet Sales Manager for both stores, and that Lithia Chevrolet could sell me a Toyota Certified Vehicle. He even delivered the vehicle (he drove it personally, from Redding to Santa Rosa) with the "window warranty sticker" and the window "Toyota Certified Vehicle" sticker, as seen in the photos on my new website, http://www.lithialies.com.

G&C Auto Body of Santa Rosa, told us that the truck had been repaired and repainted, but that there is still existing frame damage. We paid G&C Auto Body a $250.00 fee to laser-check the frame. G&C said that the frame damage could be repaired for only $6,283.60. Six thousand dollars in frame damage! What, are you kidding me? This is a Toyota Certified Vehicle. Toyota would never allow a dealer to sell a Certified Vehicle with existing frame damage...would they?

My wife and I paid cash, and the truck is in her name. We hired an attorney, and we have filed a lawsuit against the following companies, for Fraud, Misrepresentation, Breach of Contract, and Statutory Violations: Toyota Motor Sales USA, Inc., Lithia Motors, Inc., Lithia CIMR, Inc., (Lithia Chevrolet in Redding), Lithia TR, Inc. (Lithia Toyota in Redding) and DOES ONE through TWENTY.

My wife and I have never been defrauded before, and we are losing sleep every night because of this misrepresentation of what we thought was a clean, Toyota Certified Vehicle. What do you think? Do you think that Toyota Motor Sales endorses this kind of activity, or do you think that Lithia Toyota is using a Toyota Certified Window Sticker to perpetuate a fraud, and make a lot of money selling a [bad vehicle]! we are out almost $29,000.00.

My car was getting service over there, and one night someone broke into my car and stole everything in there. My car have $3000 worth of things ready to install in my car in the dealer. And the company parked my car outside the parking lot overnight. This could have been avoid if they parked my car inside the garage. The service manager told me they will pay for everything, but a month later the company send me a letter that they are not liable for this incident! I am furious. They are responsible for this because the employee knows I have many valuable things inside my car and they parked my car outside? This is not right. They should advice me that they are parking my car outside and also advice me to take out everything from my car.

At the time of negotiations, we requested confirmation, that what our sales person; Tim M had informed us. . .that if the vehicle was not licensed for a full four months at the purchase time, the dealership purchased the DMV tags for a one year period, it was there policy. We requested confirmation, upon his returning from the manager doing the legal work, when my husband asked him, he said yes. However, after the fact he states, he just simply does not remember that one way or the other! That is a quote! They were rushing us very fast, during the process of signing the contracts, they were hurried to close and go home.

During the signing process, Mr Dinning said upon placing a paper aside that he would personally take care of the DMV himself the following day. Because we were so hurried, touching on the final point did not come up. We wanted more for our trade in, and to offer less for the purchased vehicle, and we were really rushed! After the purchase they did indeed replace the top bed rails to the pick up that blew off on the freeway less than two weeks after we purchased it. They had double stick tape only adhereing them to the vehicle.

When we received, only 30 days later a bill from DMV for new registration tags, we inquired why? We were told that they would be paid for one full year? Try and get anyone. . to answer our question. Now, it is the matter of getting no where to talk with the GM, we have requested twice through John D to have a appointment with Vincent A to get to the truth of their policy. When we attempted to get a answer as to if we had been mis-informed, we are treated as if we are awful to deal with, and NO ONE will give us a straight anwer. They pass the buck! They say they will call back and they DO NOT!

Tim M called back once, but could not tell me any real information. He was being very sincere in apologizing for the situation. They talk jive talk. . they cut you off before you can complete a sentence, and the GM was hand delivered a letter, stating our lack of decent customer relations treatment, the lack of getting to the bottom of this matter, and NO RESPONSE from Vincent A! WE have purchased several vehicles over the years from them, will not return to buy another vehicle there. We do not desire red carpet treatment, just solid information, and a proper answer to our inquiries. If they had any concerns of customer relations. ..we would not of been treated with their dis-courtiousies! Honesty and Respect is not too much to expect when making a purchase, large or small. It is the American way, right?

I bought a used Dodge Dakota truck for my son (his First vehicle) the first day off the lot it just stopped running during the drive to school, we took it in and they said that they couldnt find anything wrong, we took it in for a oil change and they told us we needed to have the water pump, gasket and thermostat replaced with new coolant, we had that done, not 24 hours later the vehicle wouldnt start, had it towed in to Lithia, they said it was a disconnected wiring from an alarm system that the vehicle had previous to my buying it.

They had to replace the wiring, this was not told to me when I bought the vehicle, then a month later the check engine light comes on, we take it in and they say its the catalytic converter is plugged due to dirty air filter, I ask, Isn't that covered in the oil change? they state that they dont even look at it because its an after market product, I bought it this way, not knowing anything about after market products that were placed on it! at this point I do not want Lithia even looking at it, now not even 2 days later we have a leaking radiator.

Through all of this Javier has not been professional, he has made suggestive comments everytime I call, didnt answer the phone as to the company he works for but a straight hello (my name)then proceeds to tell me he knows who I am due to their caller ID, I am creeped out by this! when I was asking questions as to why and what is happening to this vehicle he said you are not going to find fault with us! we are not responsible.

When I told him I was unhappy with the vehicle they sold us he pushes a paper at me with all the current rebates and deals, does he really think I want to buy another problem vehicle from them? I talked to th Service Manager about what I was so unhappy with he just listened and stated he would talk to Javier. I am very unhappy with this vehicle and the unprofessional service I have recieved.

I have only owned this vehicle for 7 months and its been in the shop getting fixed 4 times. I bought a bumper to bumper warranty on it and asked specifically if I had any problems would it be covered and the Service representative Curt assured me that everything was covered. I am finding out that wasnt true. I am now getting a second and third opinions from other machanics.

loss of a vehicle paid 10,000.00, towing fees 85.00, parts not covered by my bumper to bumper warranty (wiring 160.62, 200.00 in diagnostic fees, 1200.00 catalytic converter, 3390.00 for a useless warranty, plus labor and a leaking radiator that we havent gotten priced out yet.

I asked 3 different sales people about purchasing a 2007 Z06 corvette. They all stated that Lithia couldn't get me one until 2008 or 2009 because of their allotment being 2 z06 Corvettes per year. Also if they could get me one I would pay $10,000 more through them ( Lithia Chevrolet Redding). So I bought one somewhere else at msrp. I asked Mr. Bill Dawson about a courtesy drop off and he said they won't do that. Then turned his back on me.

I found out that Lithia in Redding won't take courtesy drop off's any more from my wife who called in to complain. I find their practice on courtesy drop off to be anti customer. Considering they repeatedly said they can't get me one in the first place and at a ridiculous $10,000 more if they could. I have bought many Chevrolet vehicles and I assure you I will not have anything to with Lithia Chevrolet Redding again. Also I am a member of the redding corvette club here (I'm the president of the club this year) and I'm not the only one dissatisfied with Lithia in Redding. It's ashame, they have such great vehicles and I have to go somewhere else because of some arrogant unprofessional people.

Front suspension is bent and we believe the A frame is bent. We are missing work and having to travel a great distance to keep taking to the dealership.

The problem I have is when I took my Chevy Truck I bought in May in because the front passenger side by the window is making a rattle sound. When I ask the the gentleman in the customer service, He told me we can't help you. Make an appointment. I ask him if he could make me one. He replied No just come in next week on tuesday.

When I came in on that day they said I didn't have an appoinment.

I still have the problem.

Today on Aug 1st I had to take the truck in because the bed liner they put in was falling apart. I ask the same gentleman as last time if someone could fix it he said no. Go to the parts dept.

Then I ask him my steering wheel is squeeking when I turn it. Can someone look at it. Rudly again he said NO you need to make an appointment. Again I ask can you make an appointment for me he then reply NO and just stood there. I then ask should I call to make one what should I do to get my trick in? He then said yeah.

I felt as a customer he should of made an appointment for me he wasn't buisy he was still joking with a customer that he already took care of . Plus the first time he was also joking with co worker.

Another gentleman said well customer service is hiring a woman to help the women customers, because the women customers get to intemidated by the male worker. What does that have to in tring to make sure my truck is safe and wanting someone to look at it. Maybe the workers are intemidated with there customers. They should, if they treat their customers like this.

I know my truck is under warrenty and you guys don't like people you have that and treat them differently.That is not a good reason.

Plus my car saleman said if I had any problem just drive it in and they will take a look at it. Did someone do that NO! This gentleman should of at least look at my truck and say this may be problem, To let me know my car is safe if i drive it, and then say we can't fix it today but if make you appointment we will take care of it.

I would like to get my truck look at. If that is not too much to ask for. Or once someone buys a vehical off the lot that is it know more nice guy. The customer is nothing.

This isn't the first vehical I bought from them. I never had trouble like this before. What should I do!

We bought our truck in 1998 when we bought the truck the truck it was sold to us with no oil in the truck so we told the person we bought the truck from that 3 days had went by and the damage done in that 3 days from having no oil in it and them saying they had checked it before we left the lot there was no reason to worry and in going over my manual to learn about my vehicle I checked the oil stick and theres no oil in it.

We spoke to several mechanics and they said this was unacceptable the motor needed replacing or we should get another truck being it was there fault.As their trying to get us to accept a longer warranty to make up for their mistake we get a letter from chevy explaining the truck was diffective from the factory and was missing seals I believe in the oil pan and we needed to take the truck in to have them fix it.When we asked them if this was where the oil went they said they didnt know,we wanted to what would happen to our truck since they didnt know where they oil went, into our truck on the ground, and again how much damage had been done by driving the vehicle for 3 days and having oil goes god knows where.

We told them this is not the way we wanted to start out and we bought a new truck to avoid all these problems, and being the truck was damaged we did not want this vehicle.they did not let us trade, get a new motor, nothing the only thing they offered was another 25000 miles to our already extended 75000 mile policy.

In hindsight i should have taken that deal but didnt, I truly felt that this truck would give us nothing but problems and I refused the deal. Since that time the truck has been in the shop at least every 6 months for days at a time.Usually with 2 or more major problems and always having to take the truck back because they never check the truck entirely, or never fixed what we asked them to period,they were never helpful and like i said we would take it in to get it fixed,rent a car they would call we would go to pick it up and they had not even fixed all the problems, so we would have to go back the same day get another renta car and do it again this happened twice,teh first time it broke down my wife was pregnant8 months they denied her a rent a car which was in our warranty and sent her walking.

This has been going on the entire time we have had this truck, in the shop, out of the shop and i have just about every invoice to prove it.And again always the same 2 or 3 things wrong so some of these thing have been fixed twice three times.And now here we are today almost 5 years later my warranty was just up and about a year and a half ago, a couple of months less, they replaced my starter on jan 4 2001 and numerous other things and we left feeling screwed again because this time it also cost us 300.00, well in replacing my starter they failed to notice that the fly wheel was broke and put the new starter back on without replacing the fly wheel, the mechanic who is working on my truck has a terrific rep in town and is known as an honest man, he calls me and tells me that the fly wheel peice should still be in there without a doubt it would have fell out when they replaced it last time and almost been impossible to not notice.

So without checking the fly wheel for damage not noticing the piece of the broken fly wheel and then putting it back on so as not to have to fix all the problems under warranty. This I am told is first grade stuff, and nobody believes they did not see this peice,and if in their ineptitude they did not even inspect the fly wheel to make sure every thing is ok. In putting on the starter on a broken fly wheel I now have to replace both parts to the tune of 700.00 I called lithia to tell them that they made a mistake in putting the starter on and don told me trucks brake fix it, and when I told him that I would not accept this and talk to somebody else, so icalled steve roberts and told him the problem that due to their mistake i should not have to pay this and if theywould honor their work and fix it he has not called back.

These people are shady, inept , dishonest to the point where you do not believe anything they say because you know their just covering their backside, don told me he had the tech right there and he remembered changing my starter and didnt make a mistake, this is a joke and the fact that they talk to people this way is one of the continuing problems.

Before my family and I went on vacation, I took my 1998 Blazer in to have it completely checked out as we would be driving to South Dakato and back (approx. 3,000 miles). Don recommended that the 15,000 mile service check-up be done and I agreed after making sure that the entire vehicle would be checked. The only problem found at that time was with the brakes which were repaired.

After returning from vacation, the air conditioner stopped blowing cold air. I took it into the service department immediately, thinking perhaps it needed to be recharged. Unfortunately, that was not it; the entire system needed to be replaced as the compressor was broken. When I inquired of Don why this was not found before going on vacation, I was told that they never check the air conditioning system unless specifically asked to by the customer. When I reminded him that I had just recently brought the Blazer in for service before going on a long driving vacation and had requested that the entire car be carefully checked over, he reiterated that I did not specifically include the air conditioner in that request, which is true as far as it goes, but in my understanding I was requesting just that even though I didn't use those very words.

I am having the compressor and related systems repaired at this dealership and they are going 50/50 with me on the repairs which is probably the best I can hope for. Considering that this vehicle is only 3 years old, I wonder how often the A/C systems go out whether or not GM knows of the problem. If I had had any knowledge that this was a potential problem, I would most certainly have specifically requested that it be looked at.

I am going to have to pay half the costs of the repairs, which will be about $1,000 -- considering the cost of the vehicle (approx. $24,000) and the fact that it is only 3 years old, its rather unbelievable.

Physically, I am driving in 100 degree temperatures (its hot here in Redding, CA) without air conditioning -- with two small children. It is uncomfortable, to put it mildly. Needless to say, we are not going anywhere unless we absolutely have to. Emotionally, I feel betrayed by Lithia Chevrolet and GM. I was conscientious about taking this vehicle in for regular oil changes and recommeded service check ups. In my mind, I did everything possible to maintain my vehicle and have been let down by those I trusted to perform this service.