Complain about a product or service

The Auto Store

Merced, CA

Wilbur of Atwater, CA, writes:

On June 9, 2001, I purchased a 2000 Plymouth Neon. On June 28, after 21 days, I was told that I had to bring it back because there was a problem with financing. I was told the loan company didn't approve the loan for $12,308.65. They said I could pick out something less. I chose a 1999 Dodge Neon financed at $10,868.65. The Auto Store advertises a three month/3,000 mile warranty. I drove the car off the lot and before I reached the freeway, less than two miles away, the "check engine" warning light came on. I returned to the lot to find no one there. I took the car home and returned it after work the next day. I was told by the salesman Ralph who sold me the car that he would have it fixed, put new tires on and change stereo as agreed. As of today the Auto Store has not picked up the car from the service shop. My wife and I have decided we don't want the car and have no further dealing with the Auto Store.

I am a security supervisor at a site in a neighboring town. It is required that I have transportion. I have had to take my wife's car. As of today, July 21, I still don't have this car. We have talked to the finance company, and told them we do not want the car and will not pay for it, they told us that we had to talk to the car dealer. We talked to them and we're told that they would void the contract but would turn a voluntary repossession in to the Credit Bureau against us if we don't take the car. The Finance Company has told the Auto Store they won't pay because we are not satisfied and dont want the car.

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