Complain about a product or service

Lithia Ford, Concord, CA

Mary of Concord, CA, writes:

At 55,284 miles our '95 Windstar, while under warranty, had a complete transmission overhaul which that took three weeks to complete. We requested a replacement vehicle but were denied. Now at about 100,000 miles the transmission is out again. Also, the head gasket was repaired at the cost of $632.00, not to mention more time without the vehicle. I have talked to the dealership numerous times, although I was reluctant considering at 37,624 miles the alternator and regulator were replaced. Five days later the car would not start I called the Ford service department that did the work and they said a tow truck was being sent. Later that day Mr. Clifford said it was the battery and he would pro-rate the cost and split the tow charges with me. When I complained he said, "Your cost is $85.00; do you want your car or not?" I have spoken with Ford customer service, and I have written a letter to Ford's District Office and have not received a response, let alone satsifaction. I refuse to pay for the new transmission, therefore my Windstar sat in the driveway while I still made payments on it. I made the final payment to Ford Motor Credit months ago and have not yet received a pink slip. My first car in 1979 was a 1964 T-bird, in 1981 my husband drove a Ford truck, we bought a Bronco, in 1990 I bought a T-bird SC, and then the Windstar. However, I WILL NEVER PURCHASE A FORD VEHICLE AGAIN, and I make sure everyone I know hears about my Ford problems.

Our Windstar was in the service dept. six different times while under warranty, approximately 30 days off the road, with no replacement vehicle we either had to rent or borrow a car or miss time off work.

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