Galpin Ford

I bought a certified pre-owned F-150 from Galpin Ford nine months ago, and it's been nothing but a nightmare. About 4 months ago, I noticed a gas smell in my cabin when I turned my AC or my heater on. Every time I took it in for them to check it out, they always said stupid things. For once, Mr. ** said, "If it really bothers you, we can take a look at it." I was like "Why do you think I have brought it 4 times for the same thing, and you tell me that you never find anything."

A few days ago, we took it to another Ford dealer, Vista Ford, in Woodland Hills. Vista found that all my 8 spark plugs were loose and 2 coil boots had excess carbon on them. After Vista fixed the problem, the smell went away. I have been trying to get Galpin to fix my truck for 9 months, and I have been in a total of 20 rentals. Also, the truck has been in their lot for 84 days for repairs.

So much for a certified pre-owned car. I hate Galpin Ford, and I will never buy a car from them. I hate the way they treat you. My service adviser was the only one who understood me and advised me to take it to another Ford dealer.

I purchased a new Pick up in April, on the test drive the seat felt fine, I just felt the firmness of a new seat. After 3500 miles the problem started, the edges of the seat have bolsters, this is the raised portion of the seat towards the outside edge. Under the bolsters there is metal sticking up to support the edges, so the surface of the seat is unusable for about 3" on each side.

I tried putting foam over the metal but that didn't help. If you have a 1 foot wide butt or less you are okay, but any bigger, or getting in and out of the truck you feel the hard edge. Galpin Ford said that, I drove the truck with that seat and there was nothing they were going to do. Driving the truck more than 60 minutes is impossible for me, and forget taking it on a long drive.

Purchased 2010 Ford Edge listed price 26k, dealer price 29k, with rebate for $1500. Paid $2500 deposit. Contract shows total finance amount for $30k including deposit to finance. Please help me. Feel cheated on my contract.

Dealer wont renegotiate contract, or take vehicle back. I don't know what to do or who can help me resolve this matter. I have been cheated of my deposit.

I can't believe that the nightmare continues. My truck has been at Galpin Ford for a total of 18 days and I have owned the truck for 1 month. Al Josef (Sales Manager) called me on 8-26-10 and told me that I could go and check out another one of their used cars and they would help me out. As it turns out, I dealt with another manager Alex ** and he is trying to make me pay for all of the taxes and fees on top of the ones that I paid for the truck that they are taking back.

I just want them to take the truck back and I want a full refund. I am tired of wasting my time and not getting anywhere with them. On 8-31-10, I took my truck back to them cause its still acting up and It just makes me wonder, "How many people just let things go and Galpin Ford keeps sticking it to them." I really hate dealing with car dealerships.

Just an update on my truck. It has been at Galpin Ford for 10 days and still has no resolution. I have made numerous phone calls and I still had to pay $175.00 for replacement of my condenser plus my car payment is coming up in several days and I guess that I am also stuck with that. Buying a car from Galpin Ford has been a nightmare. I should have listened to my father and bought a Toyota Tundra.

Did Galpin Ford sell me a certified pre-owned lemon? What kind of inspections are these vehicles being placed through? On August 13, 2010, I got a call to pick up my truck. I checked it and still found a 2-inch scratch on the condenser that I paid $175.00 for and my rear door still rattled and I came to find out that my truck has not been cleared for release but I wasted 2 hours waiting for nothing.

On 7-31-10, My wife and I bought a certified pre-owned 2007 Ford F-150 stock #104662A. A few days later, I noticed some problems with the truck, 1. Transmission felt like it was slipping, 2. Navigation system was not working, 3. Noticed what appear to be radiator fluid leaking from the condenser, 4. My rear door rattled when I went over bumps, 5. Rear tailgate plastic was damaged, 6. Rear tailgate emblem look distorted. Four days after I took the truck into the dealership and now I am getting the run around and they are saying that the damage to the condenser was cause by me. I noticed the dime size hole but I thought "It's a certified vehicle." Now they want to charge me $950.00.

The tax was what went down, and it went down to the correct amount (which I'd have known if I had brought a calculator in with me). And all this after I was told I needed to fill out a credit application to improve the price they could give me, even though I stated I was paying cash. Very slimy and deceitful people at Galpin. I could have torn the contract up and walked out at the very end, but only didn't because cash for clunkers was close to expiring and I didn't have time to start all over somewhere else, a fact which Galpin obviously exploited.

The optional components I chose for the car included a radio with 6-CD in dash changer, plus mp3 and satellite capable, I paid for everything on that list and was assured by the salesman the car has everything I ordered.

All of the things on the list were in place, so I signed for it.

they told me I don't have no CD changer and only a simple 1 CD player.

has everything on that list.

I was told "look, it's been over a year, why did you call just now? You must have canceled the radio with the changer - many people do that, because when these optional components add up money gets tight for many people". I told the rep on the phone I did no such thing, I paid for *all* my selections on that list and was assured by the salesman everything on the list is in the car, but that didn't matter. They refused to fix the error and
replace the radio and I got cheated of my money and my purchase. I told them I'll go to court with this and they said

"OK, have your lawyer contact our lawyer".

I was sold a certified pre owned 2005 Ford Mustang V6 screamin yellow. Just found out two years later from a machanic I found that this car used to be a GT, was shipped to Galpin from out of state, was British Racing Green. they repainted it yellow, took out the V8 put in a V 6.

plus I have been driving this and could have been killed as the engine mounts were not replaced to hold a Six and there was no bracket to hold transmission and the yellow paint is showing the green. what a mess. I financed over $18K and it is not worth what I still owe on it

I bought a car signed a contract and leasing the car for 2 weeks they contact me saying they want to cancel. They told me they have the right to do this because of some seller rights but in the contract it states they do not have the right to wait more than 10 days which is what happened. May I say it says in the contract that they do not have the right to change finance on the car at all because by law it will be seen as deceitful. Then they sent me something stating that they dont have finance for me but wierd on the contract they financed me through there own finance bank so its wierd

so i thought its the holidays there harrassing me so much so I should call it a day and return the car and pick up my down payment. so now there still harrassing me saying i have to bring it in today or else and this is wrong and should be illegal what should i do

Harrasing phone calls at all times of the day

2008 Ford Ranger. New. Was in the shop (11) times. Ford Motor Company, Did a buy back. After I had to get an attorney. The truck, has all the same problem, each and every time it was in the shop. While driving the truck, on the freeway, the truck would keep on going faster and faster. with your foot off the gas peddle. Also when in stop and go traffic. I would have to put both feet on the brake peddle, to avoid hitting the vechicle infront of me. This all would happen when the engine would come on.

Now I find out that, the dealership is now selling the said vechicle. Also the Dealership never sent in the release of liability to the, Dmv. I had to do all the running around to do all of this. Now I have contacted the NTSB, Fedral Trade Com. I was told to contact consumer affairs. I don't want this truck resold, and someone gets hurt or killed.

I had to make payment on a vechicle that I could not drive. It was in the shop more than it was, in my driveway. Lots of stress. Ford Motor Company took there time in taking care of this matter. It don't suprise me that now Ford Motor Company, needs to be bailed out. They didn't help me out.

Saleman lied to us. Salesman lied about financing terms, then changed terms after we signed and paid for the car and bought insurance, he tried to swindle us for 10 times the down payment. It was complete misrepresentation by the salesman and his finance manager, Michael G.

My intake manifold had to be replaced costing me over 2000.00, I was too late to be reimbursed in the Chamberlan Settlement, then, 2 sparkplugs blew costing me 450.00 each, the hood blew off while driving on the freeway, the airbags blew when I parking, it was triggered by a parking stop, those little 6 inch concrete barriers in parking lots, and now, im told i need a new engine. My car has 75000 miles. Ive had nothing but problems with this car.

The consequences have resulted in economic losses. Thank goodness that when the hood blew off on the freeway, no other motorists where injured.

I BOUGHT A BRAN NEW FORD EXPLORER 04 AND ONCE IT REACH 12000 MILES IT STARTED SUTING OFF ON ME WHILE I WAS DRIVING WITH MY 2 CHILDEN IN THE CAR I HAD IT REPAIR NUMOURS TIMES AND THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR BUT IT STARTED GETTING WORSE ONCE I TOOK IT TO THE DEALER SHIP WERE I BOUGHT IT AT AND ME SIMS TOLD ME THEY WOULD'NT FIX THE CAR BECAUSE I WAS MEAN AND LIVED TO FAR.

I HAD TO HAVE MY HUSBAND FINANCE ANOTHER CAR BECAUSE THE FORD WA SJUST SITING IN THE GARGAGE IT WOULD NOT START ANYMORE. I HAD TO HAVE THEM REPOSESSES IT. I COULD NOT AFFORD 2 CAR PAYMENTS.IT PUT MY CHILDEN SAFTEY AT RISK.

Our vehicle(1994 Mercury Cougar,V-8,) was taken in for service...Galpin damaged an obsolete part,ie. dash pad...They refused to pay for the damage they inflicted...Additionally, initially billed consumer for another part they damaged,ie.wire assembly from over-drive button on manual shifter while replacing manual shifter...Consumer did recover costs for this expense weeks later after much hastle...

However, consumer was forced to take Galpin Ford to court, in order to receive costs for property damages(dash pad) of 1994 Mercury Cougar.Consequently, Galpin Ford stated in a letter , that a formal change of venue,from Van Nuys to Chatsworth,Ca. was needed on their behalf, to give them more time in preparing for the case. A total of Five Galpin Ford representatives/witnesses entered the Chatsworth, Ca. Court Room.

Dash Pad was cracked By Galpin Ford ...An award for plaintiff was rendered by Judge in civil court on Jan.12,2006 in Chatsworth,Ca. in access of $2,300.

After a mechanic broke my speedometer, I took the car to Galpin, who kept it for 32 days trying to repair the speedometer. I specifically asked the service rep to save all parts, he noted that request in writing, and asked that they do a forensic diagnosis of what the last mechanic broke. I also ordered that they check the car completely.

A month later they delivered the car without doing anything except the speedometer, returned only one part, and returned the car with black grease all over the carpet and steering wheel, and NO OIL IN THE ENGINE ! When I bought this car from Galpin, the salesman lied telling me that 1) they would lower the seatbelt hinge so it didn't lay against my ear, and 2) that the air system was capable of sealing out diesel soot which are is acute and potentially fatal health problem for me. These people are criminal sleaze.

I am a location concert recording engineer. A month without my transportation is a month I could not book work. In addition, I have a 91 year old father who can not get in and out of rental cars which I could not afford. Driving my car for a month before the oil light warned of danger probably did some engine damage, and at least, put me at risk on the freeways, not to mention my stress and anger at the incompetency of Galpin while I am struggling to get my father stablized in a hospital and find a managed care facility for him.

My local Ford dealer, Power Ford of Torrance, found the exact car I wanted with all the extras at Galpin Ford. They made arraingements to aquire the car for me the following day (Jan.24th). Galpin also contacted me, as I had been shopping on the Internet. I made the mistake of telling Galpin that I was due to purchase a car from my local dealer and I didn't need their help. Galpin, knowing exactly what I wanted on my car, also knew that they were the only dealers in So. Calif. that had what I wanted.

A Galpin salesman, with obviously NO ethics, told me that he could make sure my local dealer couldn't aquire the car by putting a hold on it! I was speachless and quite upset. I did tell him that I was sorry he had wasted my time. Galpin actually made good on that threat which prompted me to trust my local dealer more than ever. I factory ordered my car the next day from Torrance. Needless to say, if Galpin Ford were the ONLY Ford dealers on earth, I'd be driving a Jeep!

I took my car, a 1997 Ford F150 Supercab for a 115,000 mile service on 1/8/05 (Sat.), because I received a letter advising me that it was time to do this service, even though my car was in perfect condition. I have always taken my car to Galpin Ford for any services needed. The costs came out to $1,200, which I was not in agreeance with because I could not economically meet the price they were asking for.

Finally, taking the suggestions of the service advisor Ted, I agreed to only fix the immediate and neccessary problems, which amounted to a cost of $642.62. This price included service maintenance, haz waste fee, oil flush kit, motor oil, oil filter, motor oil conditioner, flushed transmission oil from all the units, one kit cooling system flush, fluid coolant, hazaderous waste, clamp hoce, radiator flush kit, replace air filter, kit air filter, replace fuel filter, one kit fuel filt, performed throttle body clean injector service, replaced PCV, VLV ASY/C/CASE.

All of these things were replaced and fixed during this service. I picked up my car on Mon. 1/10/05 from Galpin Ford. On Wed. 1/12/05 I wanted to check the oil level (since they did an oil change), but in doing this I noticed that the stick did not show an appropriate level. At this point I called the service advisor, and he told me to take it back to the dealer. That same day I took the car back, the person who received my truck noticed that the oil dip stick was broken. Due to this they told me to leave the car there and they would call me so that I could pick up my car.

On 1/18/05 I went to pick up my car. They told me that the dip stick was broken, they dropped the pan to check for broken pieces and replaced the stick. After 2 days of driving my truck, I turned the truck on and I heard a noise coming from my motor. It sounded like something was stuck in the engine. I then again called the dealer, and they told me to take the truck in.

After a couple of days they told me that they would have to take the motor down so that they could see what was wrong. They told me that they needed to get my okay to do this and they would have to charge me $1,100, and I did not accept this cost, because I was not at fault for the error that they committed. After a couple of days they told me that they were going to take the motor down with out any costs.

After another couple of days they told me that costs would go up because the bearings were worn out and that they were not at fault. I did not agree with what they were saying. At this point I decided to contact consumer affairs so that I could receive assistance with these problems, because at this point I am with out a car and their rent-a-car will not be covered further. Please contact me so that you could help me with this issue as soon as possible.

I will have to the rent-a-car, as it is not covered after 7 days. I have also missed work to try to solve this issue.

I purchased my car from Galphin Ford Motors, around Dec 18, 2003. Since I have had the car, I have been having problems with the ignition switch. The switch locks up and I am not able to turn the key to start the car. Now I have had this car towed to LLovio Ford Motors 3 times this year, April of 2004, August of 2004 and Dec 20, 2004. I have about 8,500 miles on the care.

Every time I always have had to call for roadside service. This is really getting to be a headache. Llovio want even give me a rental car. I have asked them serveral time to just replace the ignition switch, but they keep replacing the cylinder only. This car has really caused me problems. I like for Consumer the please look into the matter, as soon as possible.I just so happen to be not far from my house. This has been much a inconvience to me.

2004 Ford Expedition, problems. Problems with Tire pressure monitoring system. it doesn't work at the factory setting of 35psi. it has been in for serve 3 documented times and numerous times the service advisor looked at and checked the pressure in the tires and corrected as necessary. Ford Tech line tells Galpin to just increase the pressure by 4-5psi. this stopped the light but is the TPMS even working now. Let alone Ford engineered it for 35psi.

In researching the NHTSA.dot.gov this problem has been known since 2003 tech bulletin 16083. Recent tech Bulletin 17030. they need to correct the problem not hide it by changing pressures. THe sticker on the door states tire pressure at 35psi, the system should work at 35psi. This could be a major safety issue if the tire monitoring system fails to work.

Next problem rear end noise, there is a slight howling noise at coast and light acceleration. they have rebuilt the rear end once and the noise is now only at coast. The dealer states this is normal operation. My experience in cars is if the rear end is rebuilt properly there would be no noise at all. Is it just me, or is the quality of Ford products dropping off and quality is no longer job one? Buyer beware!

since the pressure increase, the ride is harsher, more like a truck. We replaced a Lincoln Towne Car and when we test drove it, the ride was much better than now. Why you bought the vehicle seems to be a secondary issue to Ford, we know it rides harsher but it is now your problem not ours, we know the ride is harsher and we don't care that the customer is not getting what he purchased. We can do as we please and you will just have to accept it!

Feb 21st, I went in to Galpin to look at used trucks. Mr. A helped me pick out a 2001 Ford Explorer Sport Trac. He got me financing that included about 9,000.00 I still owed on my current vehicle I was using for a trade. I did not have money to put down. I financed 24,000.00 for a vehicle that cost 17,000.000. It is a seven year loan. The second day I owned my new used truck, the engine overheated badly. I had to take it in and get a rental car (and miss work)for Galpin to change out the thermostat.

Next day there was no water in the radiator and it overheated again. I missed more work to take it back (30 minute drive one way). This time it was also squealing so loud that people were staring as I drove down the road. They kept it for two and a half days, only to tighted one clamp and say they didn't notice squealing. I had asked the person who sold me the truck to listen to squealing, and he did, and he acknowledged hearing it. I do not want the truck anymore, and anly ask Galpin Ford to stand behind it's name and reputation. They are not helping me, but are causing me great inconvenience and embarrasement going down the road. Please help me...

We decided to buy another Mustang and went to Galpin Ford in North Hills. She was very specific with them about what she wanted, including the Mach stereo system and Factoy leather package. The salesman Ed, said he didn't have a car with the Mach or the leather but he would have a leather package installed and an aftermarked stereo comparable to the Mach system.

What ED didn't tell us was it is not possible to install an equivlant to the MACH system. It has to be purchaced allready installed by Ford. Had he told us that, we would not have bouthgt he car but would have waited until we could get a car with the Mach system. We only bought the car from Galpin after Ed assured us they would install an after-market system comparable to the Ford Mach system.

What Galpin delivered was a sub-standard stereo system, and an incomplete leather package. The stereo looked bad and sounded bad, and was not even close to the Mach system. The Mach system is a tri-amped system, 240 Watts total with 7 speakers integrated into the body and trunk. It is specifically designed for convortibles and it surrounds the cabin with high fidelity sound with is clear and audible even with the top down. The MACH works, we heard it work in the previous Mustang. What Galpin delivered was two panasonic speaker tweeters, glued to the windshield, with visible wires snaking down to them. Ugly.

There was a big tube lying in the trunk, not even fastened down. The tube was a Bazooka subwolfer, it was connected to an amplifier in the trunk. However the cabin speakers were not connected to the amplifier. The cabin speakers were powered by the stock 20W Ford radio. The amplifier and tube took up trunk space. The tube was rolling around making clunking noises and it dis-connected itself from the amplifier in short order. The rear seat was ripped where wires had been routed to the trunk. The system was visually awful and it sounded bad, tinny and boomy!

I had purchases a 2000 Chevy s-10 from Galpin Ford in Van Nuys January 2001. I had also purchased the Extended warranty on this car. On January 7, 2001 I took the car back to Galpin because the engine was making severe noises. Noah at Galpin asked me why I brought the car to them and to take it to a Chevy Repair Shop. I told him that my paperwork said I had to take it back to the dealer I bought it from. He was extremelly rude.

I picked up a rent a car that day. The car was not delivered to Rydell Chevy until the evening of January 10, 2002. They didn't look at the car until January 13. The car had a blown motor and wasn't fixed until January 27, 2002. One week after I picked up my car, the clutch started making a grinding noise. I took it to Rydell my self. I was told by the Service manager that the Clutch needed to be replaced. He said that that when the car was in for the engine, his mechanic noticed that the clutch was low. But they failed to notify Galpin or myself, even tho they talked to me daily.

They gave me an estimate of $860.00 to fix the clutch. I asked them why I would be required to pay them the labor charge of $460 to fix it seeing as they knew that the clutch was going when they already had the engine out and the clutch off the car in the first place. They said they forgot to tell me but they would reduce the labor to $150.00 to help me out.

Then they told me that I would also need a pilot bearing (which should have been replaced when they changed the engine)and a throw out bearing (which should have been replaced when they changed the engine). So far I have been able to drive my car for one week since January 7th. Since I have owned this car (1 year) I have had the car in the shop for: 1: The brakes froze one day in the middle of the street> 2: The exhaust pipe broke free and burned a hole in the clutch master (this also happened in the middle of the street). (a $400 repair) So far all I get from both shops is the run around with no answers.

I had to drive a Rent A Car for three weeks while my engine was being replaced. I have to rent a car again until the clutch is fixed. (by my own personal mechanic). I do not trust their mechanics, I would like my car to run more than one week at a time. I have run up my phone bill trying to get my car fixed in a timely manner. I have decided to never buy a car from either dealer again. I had purchased 6 vehicles from Galpin before, never again.

i took my car for in for a change of oil and brake pads i dropped off the vehicle around eleven i picked it up at about one thirty when i picked up the car the guy said i owed him six hundred dollars for the work done he wouldnt give me my keys until i paid him i had no choice but to pay him . i was so upset that was my christmas money . i have tried contacting the dealership and the ford motor company to no avail i dont think it cost six hundred dollars to change brake pads and oil .

also i would like to add that the man who took care of me might be working under the table and pocketing the money himself if you call me at home i can give you a more accurate account of what transpired that day

the consequences of this mans actions ruined my christmas since i was no longer able to finish my christmas shopping . i come from a vary large family most of my siblings are young they counld not understand why i was so stressed out and why they did not recieve any gifts from me . thank you

I went in for a repair of bad front hub. I was told I needed to replace my transfer case (approx $2,200.00)and that my fromt hubs were ok. I knew it was incorrect because I just left a transmission shop that inspected the transfer case and told me the problem was only the front hub. I had the repair done at another mechanic. to replace the hubs. Parts and lablor were $191.00. It took 5 minutes to diagnose.

After sending Galpin ford a copy of the repair order, They refused to return the fee to inspect my car and did not give me a explination of how the needed repair was determined. Even on the invoice it states no noise found at this time a seperate attached sheet states o/h transfer case parts $1600.00 and 7.5 hours labor. If i did not just come from the transmission shop I would have authorized the unnecessary repair

I drove 65 miles each way to the dealership on two different days and payed $42.00 for the inspection and all I got was incorrect evualation

I have a 96 Thunderbird with the 4.6 V8. I am currently on the third transmission and now this one is going out as well. I am not a stomp on the gas peddle driver. I like to take my time. My issue is that I had the first three transmissions replaced while the car was under warranty. The car is about 8K out of the warranty and I took it back to ford to see if they could do somthing about the issue. They of course said sorry sir it is out of the warranty. What is the California Lemon law state on this. Is this a lemon. I feel it is just bad maintance going on at this dealership or wherever they rebuild the transmission. Ford has an issue here. Any help is appreciated.

I bought a Ford Explorer Sport Trac in March of 2001. It broke down the next morning and I was told to call Ford Roadside assistance and there was nothing that they could do. After several phone calls to them I had the car towed back to the dealership and demanded my money back. California law says you have 3 days to return any car bought at a dealer no questions asked. They resisted but I got my check eventually and I left.

They called me for a week trying to sell me that truck again. They lowered the price, cut a moonroof into it, added a bed extender etc. I gave in and ended up signing a new contract. BIGGEST MISTAKE OF MY LIFE. I have had the car in for major repairs 6 times. Replacement of all tires a year after they said they would, replaced the enitire power steering unit, repalace ment of electical wiring that prevented the car functioning etc. Now the alarm will not turn of. The car drives but the alarm goes off while driving it.

They have told me to bring it back but other than that I have no other choice. I live 80 miles away and at times the car won't drive while the alarm is going. 80 miles in LA traffic with the alarm going the whole time does not seem to be a sollution. Is this what the president of Ford would suggest? Is this what they would tell him if his car broke down? I am a share holder and this is the way that I am treated. I will be selling all my shares soon that is for sure.

We were lied to by a salesman at Gaplin Ford, who told us that a used 1999 Explorer used is worth $23,000 and that he was giving it to us for $19,000. When he said this, we decided to buy two. Seven weeks later we found out that they are only worth $13,000. They tried to sell me the wrong truck by putting the wrong VIN number on the contract. When I noticed the number was incorrect, they changed it and tried to sell me the correct truck at a higher price.

After complaining to the manager, he agreed to give it to us for $19,000. Since I've had my truck, it has had to be repaired six times. It has only been a couple of months. When I brought it in for service the fifth time, I believe that a man at the dealer (we'll call him "Bob")discriminated against me because of my gender. He tried to tell me I didn't know what kind of warranty I had and that I didn't need to bring in the truck even though it was stalling on me. He denied me service so I left and called to speak to a manager.

After massive complaining and yelling they agreed to take my truck for service. They supplied me with a rental car that I kept for two days. They called me to pick up the truck saying it was repaired. I went to get it only to find that it had been driven eight miles, and it was not repaired. I had to return it 15 minutes after picking it up. "Bob" told me I didn't have a problem with the truck and I had to show him what was wrong with it. I started it up and it cut off and finally he agreed to take the truck again to actually fix it this time. I had to demand a manager to compensate me for the $14 I had to pay for the rental car.

They supplied me with another rental and took an entire week to fix the truck after recalling faulty ignitions. On top of this there are all these miscellaneous charges they threw in the contract saying they were mandatory but not telling us what they were for.