Complain about a product or service

Galpin Ford

North Hills, CA

Serge of San Diego, CA April 28, 2009

I've purchased my new Ford Escape Hybrid from Galpin in November '07 The optional components I chose for the car included a radio with 6-CD in dash changer, plus mp3 and satellite capable, I paid for everything on that list and was assured by the salesman the car has everything I ordered. When I arrived to pick the car up they gave me the checklist of what I'm getting, for which I should sign. The checklist didnt specify any details for the components, it listed things such as "radio" and "roof rack" All of the things on the list were in place, so I signed for it. I was so happy to have the satellite radio with over 100 channels for the first time in my life I didn't even try the CD player for half year. When I first attempted to use it I couldn't get more than 1 CD into the dash board for some reason. I though i just didn't know how to work it and was using 1 CD only. One day, another few months later i got fed up with using 1 CD, given the fact I bought a good radio with 6-CD in dash changer, and I went to Car Audio Heaven to ask them to teach me how to work my CD changer. Imagine my surpise, when after they examined the radio in my car they told me I don't have no CD changer and only a simple 1 CD player. I called Galpin immidiately (January '09) and after they put me on hold several times they said they need to pull my records from the computer and will call me when they do. They called the next day and said there is no record of a radio with in-dash changer on my account or me paying for it, and that I've also signed the paperwork that I've received everything I ordered. I told them I still have the copy of that checklist and it only says "car radio" without any details, and since there was a radio in the car and a working satellite (that I did check) I did not think of bringing several cds with me to test the CD changer, when I arrived to pick up new car. I told them I still have the original copy of my selections from the website for the things I ordered and I was assured by the salesman the car I received has everything on that list.

I was told "look, it's been over a year, why did you call just now? You must have canceled the radio with the changer - many people do that, because when these optional components add up money gets tight for many people". I told the rep on the phone I did no such thing, I paid for *all* my selections on that list and was assured by the salesman everything on the list is in the car, but that didn't matter. They refused to fix the error and replace the radio and I got cheated of my money and my purchase. I told them I'll go to court with this and they said "OK, have your lawyer contact our lawyer".

Victoria of Burbank, CA January 15, 2009

I was sold a certified pre owned 2005 Ford Mustang V6 screamin yellow. Just found out two years later from a machanic I found that this car used to be a GT, was shipped to Galpin from out of state, was British Racing Green. they repainted it yellow, took out the V8 put in a V 6.

plus I have been driving this and could have been killed as the engine mounts were not replaced to hold a Six and there was no bracket to hold transmission and the yellow paint is showing the green. what a mess. I financed over 18K and it is not worth what I still owe on it

Chirs of Northridge, CA December 22, 2008

I bought a car signed a contract and leasing the car for 2 weeks they contact me saying they want to cancel. They told me they have the right to do this because of some seller rights but in the contract it states they do not have the right to wait more than 10 days which is what happened. May I say it says in the contract that they do not have the right to change finance on the car at all because by law it will be seen as deceitful. Then they sent me something stating that they dont have finance for me but wierd on the contract they financed me through there own finance bank so its wierd

so i thought its the holidays there harrassing me so much so I should call it a day and return the car and pick up my down payment. so now there still harrassing me saying i have to bring it in today or else and this is wrong and should be illegal what should i do

Harrasing phone calls at all times of the day

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