Complain about a product or service

Cerritos Nissan

Cerritos, CA

Heather of Mentone, CA November 2, 2009

I purchased a used vehicle, from your dealership in 2006. The vehicle that I purchased was a 2006 Ford Focus. After four months of owning the vehicle, the fuel pump malfunctioned. In order to repair this pump, I had to pay $500.00. I paid this amount and the car continued operating normally. Then, one month passed and I began to have problems again. I took the vehicle in for service and I was told the entire engine needed to be replaced. This repair was to cost me $2,800.00.

Although I was very upset, I paid this amount and replaced the engine. Afterwards, I drove the car for one week after replacing in the engine. My electrical began to malfunction. I took the car back to the dealership and service quoted me $1,400.00 to repair the electrical system. At this point, I was outraged. In a very short amount of time, this vehicle cost me more then I had every imagined or could afford. It is unacceptable to sell a vehicle of such low quality.

I spoke with Dave M., the Manager at that time and Dirk, the used car Manager. They both helped me get a new used vehicle to replace the Ford Focus. The Ford Focus was replaced with a Chevy Malibu. This has been a great vehicle; however, there was a promise made. Both managers were working on a refund of the monies spent for service to the Ford Focus.

I called Cerritos Nissan adamantly every month in regard to my refund. I received no answer, and I was finally put in touch with Cathy after learning that both Dave M. and Dirk were not employed there. I have tried leaving several messages for Mr. Fice and Cathy has made promises to work on this issue and reach a resolution. However, neither has been done.

I respect an institution that can have the courtesy to follow through with promises. There has to be a level of respect to contact a customer when they need a resolution to an on going issue. It is very frustrating to have an issue like this go on for far past a reasonable expectation of time. In closing, I would like the following resolution to this issue:

I would like a full refund for $2,800.00 for the engine replacement and $500.00 for the fuel pump. This entire amount totals to $3,300.00. I expect to be contacted immediately in regards to this issue. If I am not contacted within 5 business days of receipt of this letter, I will seek legal counsel and I will file with the Better Business Bureau and Small Claims court.

I have lost a lot of work, spent a lot of time on tring to get a hold of ANYONE! Peter F. has never called me back, I have never spoke to him. I feel like no one cares about what was promised me. I am physicaly felling stress from this issue and would love someone to help me. Thank you very much.

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