While signing the lease agreement, Danny went over everything except the $400.00 disposition fee at the end of the lease that I will owe if I do not buy and purchase a new Hyundai vehicle. But he was quick to try to sell me his after market packages and keep giving me a dirty look because I wouldn't purchase it. After finding the fee on Sunday, I called the car dealership and got nowhere because they were closed. I called again on Monday and waited for a call back from Danny. At 6:00 pm, I received a call back and they acknowledged that it should have been explained but would do nothing about it. The lease was completed at this time. He offered one year of free maintenance. If a new vehicle needs $400.00 worth of maintenance, something is wrong with the vehicle. Plus, it's not economical for me to travel 35-40 minutes, gas and tolls for an oil change. I'm very disappointed with the finance department. This should have been explained.
Consumer Complaints & Reviews
I purchased a brand new 2010 Santa Fe from the dealer in May 2010. After one year, I was having problems with the headlights continuously going out. I was traveling in Boston and brought the car to the local Hyundai dealer. They called me after some investigation and asked for the name of my body shop. They said the car was obviously repaired and replacement parts were used in the repair (I have pictures). Also there were obvious other signs pointed out to me. There was aftermarket paint and evidence bolts were loosened and re-tightened, obvious work done to the car. The problem is I was never in an accident. That's right, never! I checked the car fax, nothing.
The dealer in Boston gave me written confirmation of his findings. I called Benson dealer immediately from the Boston dealership and they told me it was impossible, to bring the car to them. I did that and after inspection, they agreed the car was in an accident. The problem once again is I was never in an accident. Their own mechanics confirmed it was hit and repaired and from the parts that were replaced, it was a significant hit. There is no police report saying the car was hit. I checked with my carrier State Farm, clean record on the car. This issue was sent to Hyundai regional as the dealer has absolved themselves of any wrong doing. Regional also said they confirm the parts in the car are used parts and evidence of a repair is obvious, but they also have wiped their hands of it. What is going on here is they are saying that I was in an accident, had the car repaired and I am trying to get something from them.
This really pisses me off. Like I have nothing better to do. I traded in a 2010 Honda Civic with 1000 miles on it that I received from my grandmother after she decided she could no longer drive. I paid the difference for the Santa Fe in cash and now, I am stuck having to sue these miserable people. Buyer beware, here they are fudging some stuff over there. I asked to have the VIN traced, maybe in transport there was an accident? They have gone silent on me. I am suing.
I purchased 2011 Hyundai Tucson on 04 July 2011. The salesman was John, who also worked with assistant manager Tom. When I drove the vehicle out, I was given one key and one remote. I was told by John that I would get another remote in two weeks when I pick up my license. I came back in two weeks but they did not have it yet. I was told that they would order it and I can come back in two weeks. When I came back, I spoke to Tom and was told that John had an accident and he would be back soon (they still did not have the remote).
Since then, I have called John but he has been ignoring me, telling me that he will call me back (he has not). He is a piece of work. My friend also bought a car from John. We purchased two cars and still, I have been ignored by this son of a **. I would like Brad ** to know what kind of salesman he has. I will not let up on this. I even said that I would make the remote up and they can just give me $108 (cost of the remote). We bought two cars totaling $46,000, and just for a lousy $100 was given a run around. I hope this complaint gets to someone. I will be coming down next Saturday, September 9.
We purchased a brand new car (2007 Hyundai Santa Fe SE) from Brad Benson Hyundai in 2007. After 25,000 miles, while driving with my 2 infant daughters, my brakes failed. I took it into Hyundai and they said that this is not covered under my warranty because it's considered "normal wear and tear". I had to spend $1000 to get all new brakes, pads and rotors. In 2009, we moved to Hawaii. The car had only 30,000 miles on it. We barely used it except to drive to and from work. When we got here, we took the car to get inspected and we could not pass inspection because all of our tires were cracked, rotted and bald. We took the car to Hyundai; and again, were told this is "normal wear and tear" and we should have the tires replaced.
We went to Firestone to have them replaced only to find out that the spare was also cracked and rotted and it had never been used. At 45,000 miles, while driving with my 3 infant children, my car again failed. This time, a pulley holding the serpentine belt fell off while we were driving. As a result, the car lost power steering and we ended up driving off the road and into a ditch. We had to have the car towed to Tony Hyundai and they had no choice but to agree that this is covered under our warranty. However, they told us that the car is in dire need of "maintenance" and that this is not a result of the pulley falling off -- that it is "normal wear and tear", and that we would need to pay $1000 to get the work done.
To say I am totally blown away by this response would be an understatement! Just one year and 3 days ago I bought what I thought was the best car purchase I have ever made. The experience of buying was so wonderful I even took the time and effort to write a letter complimenting Garrett at Brad Benson Hyundai for making it such an easy task and not the kind of horror stories you hear when purchasing a car. As of this date I have never received a thank you from either Brad Benson or Garrett and maybe that should have been my first clue that Brad Benson car dealership in Dayton, Monmouth Junction, and NJ was too good to be true.
Since then I have gotten loads and loads of emails, welcoming me, telling me it is time for my checkup with the car, etc. etc. Again I replied each time and never received a response. The reason for my questions was that Brad Benson was telling me it was time to service my car, but as of this date, April 27, 2011, I only have 3500 miles and I kept asking them if I needed to come in, with no response. I have a husband that is seriously ill and I just retired after working 51 years. I got into my car last week and heard a horrible load noise. I immediately called Marissa at Brad Benson and told her of the noise. She was very nice and explained that sometimes cars that have not been used get rust on the brake pad or rotor. I don't remember which she said. But she said to drive it a little and it would go away. My son heard it and was very scared that I was driving this car, but I did listen to Marissa and it did get better but it still makes a little noise.
I made an appointment that very day with Marissa to have my car serviced this past Thursday. Even though I had only 3500 miles she said I needed an oil change. I dealt with Shannon and she was very nice and when the car was finished she explained that there was rust on the rotor and in order to fix it, it would cost me $149.99. Totally Ludicrous! I asked to speak to her manager, Tyler, who was also very nice and understanding and told him in no way should a new car make noise and that Hyundai had no right whatsoever to tell me how much I should drive. He said he would speak to his superior. Then Shannon called me yesterday to tell me that the District Manager said I didn't drive enough and I would have to pay. Absolutely not!
Then I get the ridiculous email below. I am 66 years old and have driven for over 50 years and have had many new cars and never, ever was told I don't drive enough. If Hyundai has someone they would like to send to my home to take care of my husband, so that I could drive the streets of New Jersey, so that my rotor doesn't make noise. Then bring it on. My husband is on 24 medications a day. He has had quadruple heart bypass surgery, heart attacks, coratid artery surgeries, surgeries that did not work, diabetes, and the list goes on. And Hyundai has the nerve to write "We have confirmed that rust will start building up due to the vehicle not being driven enough" Total nonsense! Were they behind me when I was driving back and forth to Philadelphia Hospitals.
And even if they were not, who is Brad Benson car dealership to tell me how much I am to drive. Where in the manual does it say how many miles you are to drive in a day, a week, a month, a year? If I had known that, I never would have bought my Elantra. I love my Elantra and have praised Brad Benson many times when I bought the car. But now I am so angry. And if that wasn't enough, I received a phone call at 8:00 in the morning yesterday, with a gentleman telling me about the end of April sales that Brad Benson was having. I was livid! Who calls that early in the morning first of all. And second of all my car just had its first anniversary three days ago. Talk about being pushy.
I will not accept Brad Benson's answer to me that I have to pay $149.99 to get the rust off of my rotor because I don't drive enough! If Brad Benson wants to come to my home and drive my car so there is no rust, again, bring him on. Anyone that I have told this story too is in total disbelief. I would like a response as soon as possible as I have more than enough stress right now between my husband and 83 year old mom. The last thing I need is a company that is totally irresponsible by writing such nonsense!
