4/17/2012 at 18:14 in the BP (41345 Ford Rd., Canton, MI 48187): I drive and travel a lot, and I was on a long trip. I purchased $61.21 in gas but had to go in the store for a receipt, since the outside pump was out of paper. When I asked to use the bathroom, I was told to go to the bar next door! I told the attendant, "I'm a woman, alone on a long trip. It's not a good idea for me to leave my car or the gas station and go to a bar next door to use a bathroom in an area that I don't know." He still sent me away. There was a feeling of danger and/or a setup for something. I've never felt that unsafe before. I will not use a BP Gas Station ever again. I'll pay a higher price to feel safe at a different gas station!
Consumer Complaints & Reviews
Bait and switch on a $0.10/gallon coupon up to 30 gallons: They would only give $0.05 after I brought the coupon in first to make sure it was accepted there. I'm a long time customer of this filling station. Saturday, April 7th, 8:15 am, I went to BP with a $0.10/gallon coupon. I wasn't sure how to apply the coupon, so I went in and presented it to the attendant. He said he would apply it when he's finished filling. He proceeded to fill tank (19.63 gallons). When I went inside, I was told by another attendant that they would only honor the coupon for $0.05/gallon. They would not honor the fact that I brought the coupon to an attendant prior to filling. If they would not honor the full value of the coupon, that was their opportunity to disclose, not after I finished filling. Both attendants were present at this time. This is a dishonest business and a significant example of bait and switch advertising in the most personal way. I have receipt and copy of the coupon. I'm a very unhappy customer.
At 8:13 am, I went to the Amoco Food Shop (store number 00007790504) at 3616 Pool Rd., Raleigh, NC to get diesel fuel for my tow truck. At that pump there is no credit card slot so you have to go in the store to pay for fuel. I walked in and there was a gentleman changing out the register. I told him that I would like to pay $50 for diesel. He told me to slide my card, so I did just that. I then walked outside and began pumping; when I was done I left the store. About 5 minutes later I received a call from my boss telling me to go back to the store and pay for the fuel. I turned around from heading to the Wake County courthouse for a court appearance that I had at 9 am. When I got back to the store there was a young lady with employee number **.
She said, "What do you do after you pump gas?" I looked at her and said, "What you mean?" She then said, "What the ** do you supposed to do after you pump gas?" Then she proceeded to curse and at the same time I was trying to explain that I came in the store and paid for the gas and she told me that "You never came in here." I told her to have the manager to check the camera if she was saying that I never came into the store to pay for fuel. I was escorted outside by an EMS that was waiting in line. Then the manager came outside and did not ask me for my side of what happened; he just asked me for my card and then came back outside and asked me if I had cash to pay for the gas. I then went to the ATM across the street and pulled $60 for it. I went back in and paid for the gas a second time. At this time I was already late for court. The only reason I am saying anything is because I really didn't appreciate that employee was calling my boss and myself out of our name for no reason and also calling me a thief and a liar when I was trying to explain that maybe it was a mistake on the other cashier not hers nor mine.
Is it legal for a gas station or other service business to charge customers a lower price for a product or service (in this case gas), and a higher price for the same product or service if you pay with a credit card. I see a lot of gas stations doing this in my area. They advertise a low price for gas, but when you get to the pump, they charge a higher price if you use your credit card. Also many small business say that I have to spend a minimum amount if I pay with a credit card. Is this legal? I paid more for gas because I used my credit card and I bought more than I wanted to be able to use my credit/debit card.
On Saturday, August 14, at approximately 2 pm, we stopped for gasoline at the BP station (one stop). Large overhead signs said $2.759 for gasoline. On the pump we realized it said $2.839, but there's a .08 cent deduction for BP cards and cash.
We used our BP card, but it still charged us the $2.839. I went into the clerk and he said, "No, the deduction does not occur unless you come in and pay with the card." The other two clerks said, "No, I get the discount," but the clerk at the cash register said no.
First of all the signs to the public said $2.759. Second, the hand printed signs on the pump said discount for cash or BP cards. Third, some of the clerks said I was right. Sounds like a real scam from at least two of the three examples. False advertisement for sure. This is none other than a first class rip-off of the general public as this is the only station for miles.
In mid February, I bought a used car from this dealer. Charlie (owner) was shady from the start. I needed a car after a previous auto accident and found something that I wanted, but he said that unless I gave him a $200 deposit. He said he was going to sell it to someone else. Figuring that I was a deposit that was only tied to holding my interest in the vehicle, I gave it to him. I was thinking if I changed my mind for whatever reason, I would get my deposit back since I didn't sign any binding contract.
A day later, I realized he was ripping me off with the price and I had asked for my deposit back. However, he refused to give it to me. I was in a desperate time of need and he was extremely difficult to deal with so I had bought the car from him. His business in dealing cars is very shady as very little paperwork was involved. After fighting him a little, I was able to get the price down a little, but not as much as I had hoped. I told him that I had every right to getting my deposit back according to the buyer bill of rights, but he still refused. Then I figured I had 30 days to get all of the bugs worked out so that it would have to pass inspection.
My first major concern was the windshield, which my insurance will not cover since it was pre-existing damage. There is a gigantic and deep scratch obstructing my line of vision. He insisted that the window was safe and he had no reason to waste any more money on me. I made the mistake believing him because Charlie was also the one who did the safety inspection on my car. I didn't think he would risk his business to easily pass this car, but I was sadly mistaken.
Yesterday, I took the car to a Sears Auto center at the Solomon Pond Mall in Marlborough, MA. The mechanic told me that there were a lot of problems with the car that greatly affect my safety. I also have a concern regarding possibility of Charlie pocketing cash from the government. This is where I'm getting a little concerned and worried, because not only have I been cheated out of a lot of money buying this car which I had thought was safe (since it passed inspection), but I have been lied to me into thinking that there was nothing majorly wrong with this car.
The mechanic from Sears explains to me that my vehicle should not have passed inspection so to a badly damaged ball joint ($200 fix), and wheel bearing (another $200 fix). He also told me that the CV boot ($200 fix) was severely damaged. I was originally told by Charlie that there was nothing wrong with the car, yet all of these safety problems are popping up. He also mentions that the windshield shouldn't have passed inspection, which really set me overboard. This tells me that I have had an illegal safety inspection done to my car.
I watched him do the inspection myself and he didn't lift the car once. The mechanic says that I could have gotten away with passing the bearing, but the ball joint has been gone way before I had bought the car. This also makes me wonder what else is wrong with this vehicle that should not have passed. If he has sold me a car and illegally passed a safety inspection on it, I wonder how many other people have been victims of these illegal safety inspections. I can't talk to him because he is very difficult to talk to. He will go on a tangent when you start talking about things that will cost him money out of his pocket.
I really have no idea what to do from here because after everything I have heard I really feel uncomfortable about him touching my vehicle, because he has placed my life (and possibly others lives) at great risk. I'm only in college, and I don't have this kind of money to get my vehicle fixed. Could you please let me know how to go about this?
During a fil-lup of my truck, I put the pump on auto fill using the handle clip provided on the pump handle and proceeded to wash my windshield. While cleaning my windshield, I heard what appeared to be an overflow of gas and immediately moved to the pump which was pouring gasoline all over my truck and the ground. When pulling the pump out of my truck, it spilled gasoline all over my shoes and jeans! As the overflow shutoff safety valve had not shut off the feed to my truck even though the tank was full, after having replaced the pump, I went into pay for the gas and informed the counter staff what happened and that there was gas all over the ground at the pump I had used and that I had gas on both my shoes and clothing and that the shutoff valve had failed to shut off when my tank was full,
The staff at the counter first told me that there was nobody available to deal with this matter and I would have to pay the full amount on the pump. I told them that the spilled gasoline was a fire risk and they needed to close the pump until it could be cleaned up and the pump repaired. At this point, they told me that I could speak with a district manager,who happened to be at the store, about the incident. The district manager did not tell me her name but took my name and phone number and said someone would contact me but nobody did.
I also contacted BP at their Chicago office (Jamal), and explained what had happened. I also suggested they should have some kind of training for the employees at their gas stations on what or how to deal with gasoline spillage as gasoline was highly flammable and nobody at the gas station had a clue what to do with a potentially explosive situation which not only threatened my life and the public, but also placed their employees at grave risk! "Jamal" told me he would contact the gas station involved, but also told me that having spoken with a district manager at the gas station that they would be the person to contact me. He also told me that the gas station involved was a franchised unit and they had very little control over it. I told him that it had happened on the previous fill-up at another BP gas station and that BP needed to check and repair any faulty pump shutoff valves as customers such as myself and a lot of other people, to include the actual district manager who I had spoken to (who had also experienced an overflow pump), were at risk of their lives when filling their vehicles and using the faulty auto-fill pumps.
I strongly suggest that "Osha" be employed to monitor all gas stations for faulty pumps as gasoline is obviously a dangerous chemical and the employees at any gas station are at risk of their lives when the auto-fill valve does not function and they don't know what do with a spillage. I have spoken with a number of other members of the public who have also experienced this fault! And, something needs to done before a major catastrophe happens!
Last night 01/14/09 i was attempting to gas my vehicle. after removing the nozzle and placing it in my vehicle i turned to activate the pump by pussing the green button loctated on the face of the pump. when i did this the numbers jumped to 9 cents of gas being pumped without me touching the nozzle. when i notified the attendant he told me it was impossible for this to happen. the problem is this happened to me several weeks ago when it did the same thing for 4 cents,i didn't say anything about that malfunction because it was only 4 cents and i didn't think anything about it. But since it happened again i think this station might be doing this to other customers adding up to hundreds of dollars with no gas being pumped.
On 7/3/08 I went into the BP at Dunn Ave, 32218. I was going to buy a canned energy drink. I went to the freezer case and got the drink. It did not have a price sticker on it. I went to the counter and asked the man at the cash register (who was the owner) how much the drink cost. He told me $2.79. I gave him $2.79. I counted out the change, and as I counted my money I heard him sigh sarcastically. I looked up at him, and he shook his head as if I was wasting his time. His wife was standing next to him looking at me as if I had committed murder. There was no one else in the store at this time. At this point, I didn't say anything.
After he took the money, and I took the drink and started to walk out, I noticed that I had gotten the wrong flavor by accident. Since he was so rude earlier, I decided at that moment, that I didn't even want the drink. So,I went back, placed the drink on the counter, and asked for my money back. He yelled and got really angry. He said " You want your money back??!!" "Here take it!!", and he slammed my money down on the counter. I looked at him and his wife for a few seconds because I couldn't believe what was happening.
At this point, his wife was staring at me while speaking an east indian language and shaking her head. Then, I just took my money and as I counted my change, I realized he had only given me $2.77. I told him I wanted the 2 pennies because he was so rude and nasty. He yelled again and said "You want more than you paid?" I have receipt and receipt was $2.77! I told him that he said the drink was $2.79 and that's what I gave him. He never gave me the receipt or mentioned a receipt until now. I reminded him that he didn't have any trouble taking more money than the drink was worth and that he should have given me the correct amount to start with. He threw the change at me, hitting me in the face. I told him not to throw it at me. Then, I saw him walk down from the booth, going toward the freezer case with the drink. I felt threatened. He screamed and told me to get out of the store.
I told him I would report him to the BBB, and he said he didn't give a [expletive]! As I started walking out, I heard him call me a [expletive racial slur]! I said what did you say? He screamed again and told me to get out! I said who is your manager? He said "I'm manager and owner. When I asked for his name, he told me to get out again. I left the store and went to my car in the parking lot. I noticed as I was leaving that he was watching me from the store window.
