
Teresa of , CA on April 26, 2004
Brand new top-of-the-line 745Li BMW sedan. About an $85,000.00 vehicle. First 10 days of ownership the car starts "lurching" either forward or backward depending on last gear used after engine had been turned off and parking brake had been set. The lurch occurs about 5-6 seconds after engine is shut off. Took vehicle to dealer, was told it was an "autopark" function and that it had been corrected. Got back in car at dealership, same problem. Was told to wait for mechanic who after about 30 minutes sat down with me and explained that it was a parking function delay and was normal for this vehicle.
Took vehicle home and had same problem plus vehicle started hesitating when accelerator was engaged. Car would then lunge forward throwing myself and passengers back into seats. Warning light came on a few days later saying transmission was slipping and to take it to a dealer. Before I could get it to the dealership, another warning light came on saying transmission problem, "drive with caution". I decided at that point the car was unsafe to drive to the dealership and had it towed instead. Tow truck driver could not get car to go into drive or reverse.
Ironically, this tow truck driver told me he had the same exact problem with his BMW which was a 2000 model. I have had this car 59 days and was told it needs a new transmission. I have about 2000 miles on the vehicle. It had 70 miles on it when I purchased it. I questioned the sales manager about this when I received the car and he explained that this was not unusual. I have complained about this problem to the dealership, customer service survey team, customer service in New Jersey. And I requested to talk to a field rep. I was told that the field reps don't speak to customers. How's that for service?
I no longer want this vehicle as I am concerned that the transmission may fail me again and cause a safty issue. I voiced these very same concerns to all of the above as I seriously felt that a passenger could get hurt trying to exit the vehicle. I am also concerned that I will have to disclose the transmission problem when I go to resell the vehicle, drastically reducing the value. I have requested a replacement vehicle (less the mileage) So far this request has been denied. I also requested that the dealership NOT replace the transmission until I know what my rights are.