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Consumer Affairs


BMW 740 Series


Consumer Complaints & Reviews

I have owned my 1995 BMW 740i since I graduated High school and received it as a graduation gift. The car now has 145,000 miles on it and is still running. BUT along the way it has developed bad valves and valve guides, the transmission has started to shift hard sometimes and I believe it has developed a rod knock. Yes the car is exceptionally comfortable and all the electronics still work, and is very fun to drive for a 2.2 ton luxury sedan, but a $65,000 car should not have these kinds of issues at 145,000 miles.

These cars are very complicated and do have problems as a result, but they should not be having MAJOR mechanical problems 3/4 of the way through their life. I also realize that if you're going to drop that kind of money on a car you should be able to afford the repairs, and luckily I can, but I shouldn't have to!! I just want a luxury car that isn't in the shop every week, my Mercedes was a COMPLETE piece of junk (and it was new) and my 3 year old Audi's tanny went out at 56,000 miles. So it's sad to say but honestly my BMW has been my most reliable, and that's not saying much.

feb 08 my wife and i bought a 2001 740i bmw! we had just had our first kid and needed a strong and reliable car to depend on for safety and reliability!we went threw plenty of cars and heard lots of goods about bmw! but what we didnt do is go threw the bads.... and when i say bads im mean just that! we had bought the car 08 so the car is 7yrs old! we spent top dollar into this car and put top dollar into it! oil,tranny, and all other fluids changed on a regular! bought it with 60,000 mi, it has 67,000 now.. we have replaces two exhaust converters which cost $1823 each both went out!!!$3646 ok maybe sum what understandable! the then water pump 2 wks later! $1400...
a hose had broken after month or two $160 fix ok usual! then thermostat

$500. valve cover gaskets $320 both spark plugs and tune up $1068 then reverse went out to top it off! $7 dollars!are u seriouse? not fuckin cool now im ******! this car is practicaly a quarter threw its life as and i have almost put 14,000 dollars into it! i mean who has that just chillin in the back for a tranny? not a 24 yr old kid wit a new family!!! and not someone who just bought this car 6 months ago!!! i would never ever ever ever again buy a bmw should have stuck to honda!!! dont get me wrong my cars body is beauty, but its a for sure "lemon" i could have bought another p.o.s if this was the case! dependable" no!safe yeah because i cant drive it half the time! ultimate driving machine! never!!!!! i spent almost 20,000 to get the car and to me its worth $34,000 i will never get my money back and im sure something else will happen before it get to 100,000! ooh and not to mention the navigation screen cuts out all the time, bmw says its normal!lol what a crock of ****! never again i hope the get the bad end of the straw one day because we have sacrificed so much to have the best and got the worste!

Brand new top-of-the-line 745Li BMW sedan. About an $85,000.00 vehicle. First 10 days of ownership the car starts "lurching" either forward or backward depending on last gear used after engine had been turned off and parking brake had been set. The lurch occurs about 5-6 seconds after engine is shut off. Took vehicle to dealer, was told it was an "autopark" function and that it had been corrected. Got back in car at dealership, same problem. Was told to wait for mechanic who after about 30 minutes sat down with me and explained that it was a parking function delay and was normal for this vehicle.

Took vehicle home and had same problem plus vehicle started hesitating when accelerator was engaged. Car would then lunge forward throwing myself and passengers back into seats. Warning light came on a few days later saying transmission was slipping and to take it to a dealer. Before I could get it to the dealership, another warning light came on saying transmission problem, "drive with caution". I decided at that point the car was unsafe to drive to the dealership and had it towed instead. Tow truck driver could not get car to go into drive or reverse.

Ironically, this tow truck driver told me he had the same exact problem with his BMW which was a 2000 model. I have had this car 59 days and was told it needs a new transmission. I have about 2000 miles on the vehicle. It had 70 miles on it when I purchased it. I questioned the sales manager about this when I received the car and he explained that this was not unusual. I have complained about this problem to the dealership, customer service survey team, customer service in New Jersey. And I requested to talk to a field rep. I was told that the field reps don't speak to customers. How's that for service?

I no longer want this vehicle as I am concerned that the transmission may fail me again and cause a safty issue. I voiced these very same concerns to all of the above as I seriously felt that a passenger could get hurt trying to exit the vehicle. I am also concerned that I will have to disclose the transmission problem when I go to resell the vehicle, drastically reducing the value. I have requested a replacement vehicle (less the mileage) So far this request has been denied. I also requested that the dealership NOT replace the transmission until I know what my rights are.

I purchased my 5th BMW in 1993 -- the Flagship 740IL. Within several months the transmission started to act up and eventually went completely out. The car was under warranty, and transmission was replaced. I was told that this was very unusual and should never happen again. At about 68K miles the replacement transmission in my 740IL started to act up again, and eventually went completely out. Now out of warranty I replaced the transmission at a cost of $8,800.00 out of my own pocket.

Service Manager said that BMW would do nothing because of being out of warranty. I complained and asked for regional service manager ... never responded. Sent letter to BMW and no response. Guess what, now at 86K miles transmission #3 is starting to act like the previous two lemons. The car is low miles and treated like a princess even though 10 years old. At a price of $63K I expected to own a masterpiece that would be trouble-free; instead I got a lemon drive-train and cold shoulder from BMW. After 5 new Bimmers you would expect a little support from those who propound to manufacture "the ultimate driving machine".

I purchased a 1997 BMW 740iL in January of 2003 and the vehicle had 68,000 miles on the odometer. Earlier this summer I started experiencing cooling system problems ranging from a stuck thermostat (which required the vehicle to be towed in for repairs) to a broken radiator tank requiring a replacement radiator. The tank is a plastic material and broke at the neck where the upper hose connects to it. According to the mechanic, this has been a problem with 8 cylinder BMW's because, according to him, the engine torque causing undue strain due to the twisting motion caused by the torque. I contacted BMW customer service and was politely advised that (in so many words) these things happen!

It would seem to me that a $75,000. automobile owner deserves a little more than a politically correct answer. As I told BMW in my e-mail, Hyundai offers a 10 year, 100,000 mile warranty on a vehicle costing about one-fourth what the 740il does.

My BMW 323i (2000) has had nothing but problems -- at 24,203 miles the front contol arms were replaced, now at 51,000 the car has the same problem. I called BMW of North America and brought the car to a dealership and they are telling me this is typical performance of this car and asked me how I drive and what kinds of roads I drive on. Well, I am not doing any off-road driving with the car and a road is a road -- shouldn't this car withstand any typical road hazards?

Other problems: both driver and passenger side window motors needed to be replaced as well as the stereo, and the thermostat and housing and the power steering line. Is this normal? The service managers tell me yes it is and basically every BMW needs these type repairs. I am not rich and work hard for my money. I saved for months so I could have a down payment to buy myself this car and the disappointment with the performance of "THE ULTIMATE DRIVING MACHINE" makes me so upset and frustrated that i feel sick. No one can help me and i get the runaround from BMW of North America as well as the dealerships.

I purchased a new 745Li MW December 6, 2002 when I picked up the car the phone was not available and the saleman said the phone would be in the following week. After several weeks and phone calls to the dealer they sent me a phone, but the cell phone I recieved would not fit the connection in the car. When I contacted the dealer I was told I needed a differt wire harness and it would be available in two weeks.

After many phone calls it turns out that BMW and Motorola made a phone switch and I recievd one of the last cars with the old phone harness but there are no longer any old phone available and I would have to wait for the new wire harness. I have contacted BMW's Custoer Service Hotline, I called the BMW headquarters and spoke to several people, I even asked to speak to the President and CEO who as you can quess was not available.

The result of this I am unable to use any of the communication systems whih was the big selling feature on this vechical. Any suggestions would be greatly appreciated.

Purchased the brand new 2002 745i series and have had nothing but problems, I found the car to be unreliable and I am not happy with the performance. The car now as I speak is in the shop, it has been there for a week already. This is the second time that BMW has had to tow the car in. Mind you this is a brand new car, that I paid a lot of money for, it misfires, it stalls, the lights start going crazy and I just don't want to deal with the problems, I am afraid to take the car out of town and unfortunately I have to travel quite often on business.

So much for customer service, they have done and said nothing. I have faxed over pages and pages of service history done on the vehicle and they keep telling me that they will get back to me. They don't seem to know what the problem is and don't seem to care either. I don't know when I will get the car back from service, but I do know that I want my deposit back and I do want to be credited my car payments for all the times the car has been in the shop. I am not paying $1300 a month for a rent a car. I am at my wits end and don't know how or who to complain to anymore, I want this problem resolved.

I drive clients around and have not been able to do that, because they give you a rinky-dink rental. I am afraid to travel long distance in fear that the vehicle will stall on me at anytime, the warning lights are constantly going off. Just stressed out by not getting any answers or even some compasion from BMW relations.

On 2-12-03, while driving my 1995 BMW 740i with only 65,000 miles on the car, one of the oil pump mount bolts fell out into the engine timing chain breaking the chain and causing the engine to fail. The engine is ruined due to what now appears after intense research by my mechanic and myself to be a common problem and would appear to be a major design defect. This is a well maintained, garage-kept car and BMW extended the warranty to 6 yrs/100,000 miles due to engine problems. The car is out of warranty in years but has very low mileage. This problem needs to be addressed by BMW which they are refusing to do.

The car is disabled and the engine ruined. This is a very expensive repair and has left me without the use of my car for a lengthy time.

I own a 2000 740il and lost the cell phone for the car. After calling BMW's customer service they have told me that the phone I have is no longer supported and they would have to re-wire the car to support a new phone all at my cost. This car is only 2 years old and the phone cord is molded into the center console. Has anyone else complained about this and has BMW offered anything to it's customers that are having this issue?

I'm just p***** that I bought a car that cost 70+K and after 2 years the maker does not support the phone installation I have.


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