BMW

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They haven't fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and when I decided not to take the car until they assured me it was repaired. I got back into the loaner car, at which time, one of the staff banged on back of the car as I was backing up. That staff person then claimed that I ran into him. The police were contacted and the man who said I hit him decided to fake he was hurt. An ambulance was called and off he went to a hospital. The whole thing is one big scam to cover up that the central computer on these cars malfunction. These are expensive autos and they should not be sold in the US until someone looks into all of the complaints. You can't make this stuff up, but BMW should be held accountable for punitive damages.

I have a BMW X3 2005 Model with approximately 60,000 miles. On 2-7-12, the heated seat caught on fire and burned a hole through the leather seat the size of a cigar. I contacted the local dealership and they said there was no recall on this subject. This raises a great concern to me, as you can imagine, a number of instances could happen with this defect; car catching on fire, car accident, burns, and etc. I am requesting some information and assistance to this matter.

I bought my 2002 BMW 330ci in October of 2011, since then I have had to have the cam shaft censor replaced ($270). It has been misfiring for an unknown reason causing the check engine light to stay on constantly and causing it to idle down and die every once in a while. Also, adding to my list of non working car parts, my trunk doesn't seal properly and leaks and the convertible top will not go down yet leaks every time it rains ($700 to fix) and my passenger door won't unlock and the lock is stuck down in the door making my passenger door unable to open ($300 to fix).

Now it is February of 2012 and my reverse went out completely and with no warning at all. I have had nothing but problems in the short time I have owned the vehicle so now it is parked in my driveway until I can come up with the $4000 or more for a new transmission. I am not only dissatisfied but also angry and disappointed. I bought BMW because I thought I was buying quality and dependability. I am very let down and can honestly say once I rid myself of this money pit I call my car (which is hopefully very soon). I will never buy another BMW and will share my experience with other perspective BMW buyers.

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMW's over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

We have a 2011 BMW 535i. When accelerating, after coming to a stop or in reverse, the car hesitates and lurches. I met with two BMW service managers, and both acknowledged the problem existed but have been informed by their regional BMW representative for the Bay Area that for this particular model. It is normal for the car to lurch. I have contacted BMW's customer relations, and they have said that they can go no further, but have encouraged me to take the car to another dealership, and have them check it out. When I asked if the same regional BMW representative serviced, all of the dealerships in the Bay Area, I was told yes. Thus, the "normal" explanation will be the standard response.

I had a leased 2008 328I. I lost a comfort key while walking the dog in the park. I traded that car in for a new leased 2011 328i. I confirmed with dealer BMW has 2008 vehicle. Now I am receiving phone calls stating I owe $287 for lost key to '08 vehicle.

Talk about nickel and dime stuff, especially when I'm in a newly leased BMW. Next time, I may go to Lexus, Audi or Mercedes. I don't appreciate the nickel and dime attitude going on in this country.

I bought my 323i in 2002 with 50,000 miles. I've spent more on unscheduled maintenance and breakdowns in each and every year than I ever spent in the entire 17 years I owned my Honda (which racked up 240,000 virtually trouble-free miles, by the way). Now at a paltry 115,000 miles, the BMW transmission has failed and the car is a total loss due to repair cost. Is there no limit to the level of embarrassment and engineering ineptitude BMW NA will endure before they step up and address just a few of their chronic reliability issues?

I bought their product and have had a very big problem with the jack lift that they provided me with to change the tires on the car. This jack is very insufficient, the reason being that when I jacked up the car to change a tire on it, the jack collapsed and let the car fall without the tire on the axle. This has happened twice already one time the jack collapsed and the car smashed my wrist and severely hurt it. Furthermore, since the jack collapsed, it wedged beneath the car and scratched up the bottom of the vehicle. I feel that this is very unacceptable since BMW is supposed to be a quality car.

I hope the company gives this complaint notice and strives to improve the quality of the jack that is provided with the car. I can no longer use the jack they have provided me with because I do not want to risk further damage to both myself and my vehicle. I hope you consider sending me a new one. Thank you very much for your time.

Purchased a 2006 750li with 36k miles. Had it 8 months so far, in what I thought was good condition only to find out that its riddled with problems and manufacturer defects. First, key fob went dead, required car to be towed to the dealer losing a week of use and $1500. Two months later, the water pump went out and was informed that the vacuum pump was leaking oil. The control arm bushings were bad and the power brake was leaking as well. $9500 later everything was supposed to be fixed, a week into the repair the restraint system developed a fault.

Reading online, it seems not only that BMW is aware of the problem but recalled the power brake issue and the restraint system issue, however, when calling BMW of Dallas, I was informed they could not cover the repairs. When I mentioned previous repairs they said these are normal wear items. Since when do all the control arm bushings, vacuum pump and water pump go out at 40k miles. I paid a lot of money for this car and expect BMW to honor their vehicles problems instead of pointing fingers and trying to put blame elsewhere. I am being quoted $2200 for a new seat belt module bringing my grand total repair bill to over $15000.00 for a car that's worth $30k. I understand normal wear and maintenance but the repairs in question should not be considered wear and tear at this stage or mileage in the vehicles run.

I purchased a BMW 5 series, new, on July 10, 2010. The car is 1 1/2 years old. It has been in the service center of Vista BMW, which is where I purchased it from, more than I have driven it. First of all, when I purchased the vehicle I was not informed I had run-flat tires on the car, nor was I offered a replacement warranty option. Naturally I did not think I had run flat tires on the vehicle since there is a full size spare tire in the trunk, which cars with run flat tires on it typically do not have.

Then of course I have had multiple problems with the tires and the computer that registers the pressure in the tires. I brought my car to Vista BMW service several times and they kept resetting the computer system so the tire pressure did not register low pressure, never telling me I had problems with my tires. After the pressure light came on for the 10th time, I brought the car to an independent tire dealership, they put the car on a lift and showed me the tires. The front tire had a nail in it and that was why it was losing tire pressure and both rear tires had the steel belts sticking out of them and that's why the tire pressure indicator kept coming on. Yet I had brought the car to Vista BMW on many different occasions and never once did they inform me of the problems with the tires.

Leaving me in a dangerous situation everyday, driving this vehicle. I ended up replacing the tires with regular tires after having the car for 1 year at my own expense. The other major problem I have had since I purchased the car, is the constant internal squeaking of the car, which sounds like all the doors are loose from the inside. The squeaking is so loud you can hear it over the radio. Again, I have brought my car into Vista BMW service and they claim the seal on the doors needed teflon tape to stop the squeaking. They proceeded with the repair and the noise was gone for a couple of months. The noise returned and I returned to Vista BMW service. I was then told 2 different solutions by 2 different service advisers.

One adviser said the seals of the doors needed to be replaced, the other said no, that they were going to tape it again because that was what the manufacturer suggested, which is what they did, placed tape again. The noise was gone only to return a couple of months later. I believe I went back again another time for the same problem. I have to review my service tickets. I just brought the car in again to Vista BMW service on January 26, 2012 because the doors were squeaking again and I was having other problems which have still not been fixed ; (replaced windshield wipers, which don't clean the windshield and are extremely noisy, asked to have wiper fluid put in at service appointment, they put in plain water, interior vanity light out, still not replaced, and on curves a yellow light on my dash board which is a circle with a triangle in the middle flashes, I have brought the car in for this several times and it still has not been fixed).

I spoke directly to the service manager at Vista BMW, Don ** and he reviewed my complaints, which he assured me would be taken care of. I have not heard from anyone since the car was dropped off on the 26th. Today is January 28, I called Vista BMW service today and asked for the service manager and was told he would call me back. A valet from Vista BMW called me back and started reading off my ticket of what was addressed, yet had no knowledge of me or what has been happening with my car. The service manager assured me on when I dropped the car off that the door seals would be replaced, not taped again. I asked the valet again to please have the service manager call me back about my car.

Mr. Don called me back today and told me they taped up the doors again. I began telling Mr. Don what he had told me, that the door seals would be replaced as well explaining all the unresolved problems I have had with the car. He expressed that he did me a favor by getting involved in this particular situation and that he test drove my car and the squeaking noise was gone. I expressed to him again that he assured me that the seals would be replaced and not taped. His response was, "Fine, we will replace the seals but I can not promise the squeaking noise will not happen again on the interior of the car."

I expressed to him the car is 1 1/2 years old and still under warranty and this should not be the case. Mr. Don's response was, "Well, that's the way it is and there is nothing you can do about it. We will not replace your car and you are in no position to declare Lemon Law on your car since you have 30,000 miles on the car." I told him I never mentioned Lemon Law and wanted my car fixed once and for all. When I asked him about the other problems I brought my car in about, his response was, "I did not read your service ticket so I don't know."

I am beyond frustrated, I have never had a new car in service as much as my BMW, I have also never had such poor service from a car dealership. This is my first BMW and will be my last. I had several Honda cars, new, and never had a problem with these cars or the service and I spent half the price on the car. Is it too much to ask to have your car fixed properly? Or that a new vehicle not have a multitude of problems?

I have a 2003 BMW X5 purchased new from BMW Mississauga. As I live in Ontario, we do have some cold days. On several occasions during December and January, the two front doors were frozen and I could only enter the car through the passenger door on the driver's side. After driving the X5 into a warm garage, I was able to open the two front doors after some 45 minutes. I took the vehicle to BMW Mississauga to have the two door locks repaired and I was presented with a bill for $1,010.00. To be charged anything for a BMW defect is in itself somewhat unfair, however, to be charged over $1,000 is almost criminal.

I had foolishly bought my first BMW product only 6 months ago. It is a 04 x5 4.6is. I bought it from a private seller who obviously took very good care of it since it seemed to be in great shape. Here I thought I was getting a super deal on a very well built, high costing vehicle. Wow, was I mistaken. A month after getting it, I had to replace and electrical module behind the glove box at the tune of 800.00 then, a month later, I am making a left turn and the transmission farts out and throws itself into fail safe mode. After a couple days and a 250.00 diagnostic charge at the local dealership, I had my worries confirmed.

It needed:

3. New engine fan since it was only running on high mode only and sounded like a Boeing 747 at take off., 1200.00!

Like I needed to be insulted, the guy at the dealership suggests that maybe the owner before worked the tranni too hard by pulling things, since it has a towing package. Wow. After many hours of surfing the web, I learned that these are all problematic issues due to lack of quality and very poor design, which BMW will not take any responsibility for.

I finally had the transmission repaired for 3000.00. Have not fixed the tail light issue and have no intentions of changing the fan. I am in the process of selling it or trading it off before the rear air suspension goes bad. Never again, should have bought a Honda.

I own a 2007 BMW 530i and can't believe the problems it is giving me. I have taken it to the dealer every month since August 2011 until now. I had major problems with power steering not working, alternator pulley damaged with belt, engine overheating, left fuel level sensor cap leaking, coolant pump not working, lower radiator hose and coolant temp sensor leaking, vibrating at high speed, radiator leakage at the bottom and after radiator replacement upper radiator hose was leaking. Stranded again with internal fault in starter as per the dealers service center. Washer fluid pump leakage was found.

After all the repairs since August, I ended up at the dealers with transmission malfunction indicator and was told it was due to one of the crankshaft sensors that was faulty. During the check, they also found oil filter housing gasket leaking. Owning this car has been one expensive and frustrating experience. I would not recommend this car. We pay the price for quality and not this torture. I have owned a Mazda 323,Toyota Sienna, Camry, Mercedes and Volkswagen that have lasted for more than 175,000 miles with no major issues. Owning this car has been the worst experience of my life. I contacted the corporate office for BMW and was told that they will take the complaint but no one from their office has to call us back.

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

I'm experiencing the famous, and very common coolant pipe leak issue in the 7 series. And I recently discovered that there are tons of others who have this problem. I want to know what can be done to keep BMW from brushing this issue off and make them do a recall. Is it class action lawsuit?!

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.

I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMW's and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMW's lack of responsibility when it comes to taking care of warranty issues.

At the end of my wife's lease, she had an inspection report done at the BMW dealership where she had started the lease from. They performed an inspection of the car, then to find out that after she left, BMW Financial had the car picked up and brought to another state to only then get an excessive damage bill in the mail of an extra $500.00 dollars. My wife said where did this come from, we had an inspection done at the dealership and there was no such damage done to the car, my wife then said please show me pictures of the damage; they could not produce such pictures, but to only say she is being held liable for the excessive damages, and it has been harassment from that point on.

Now, they have a place called vital recovery that is threatening her if she does not pay and going into our personal accounts. This is extremely poor taste of business from such a large car dealership. They cannot produce any proof of damages but to only say that the damages are there, here is a financial company that took a vehicle that she once leased and took it into another state, and then, they said that they performed another inspection and that is where they are coming up with this extra damage. Now, how much of a trap is that.

My wife told them that I then needed to be at this inspection to witness it but now look what BMW financial is trying to pull, I say they damaged the car transporting it, and are looking for my wife to pay for it, and I won't have that. All they are doing is harassing my wife everyday.

I have a 2008 BMW 328i which I purchased new and I purchased an extended warranty as well. I have multiple vehicles so I don't drive my vehicle often. The vehicle currently has around 14,000 miles on it. I took the vehicle in yesterday because it appeared there was a problem with the battery. My husband received a phone call today from BMW in Elk Grove, advising that the battery needs to be replaced and is not covered under the warranty because I don't drive it enough (driver error). The price of a new battery is $453 (he claims this is with a 15% discount) and the battery must be purchased from a BMW dealership because it could create a problem for the computer if purchased from an auto parts store.

The BMW representative stated that it would have been covered had it been a defective battery, but the computer states that I don't drive it enough. He stated that I will need to keep it on a trickle charger when not in use. I have kept up on all of my maintenances and services, which were completed at BMW and not once did a BMW representative advise me that I could be running into a problem with the battery because of my low mileage. At this point I am just livid that I have babied my vehicle. I purchased an extended warranty and I have to come out of pocket $453. At this point I have no choice but to pay the $453; however, I feel that this should have been covered by the warranty and not been viewed as operator error.

I currently have a 2008 BMW 335i 4-door sedan, and all of a sudden I am experiencing problems with my car. I currently have 58,000 miles on the car, and 2 months ago, took my car in for routine maintenance, and for an oil change. I was told there was a few recalls on my car, which the most important was, replacing the high pressure fuel pump. I haven't experienced problems with the fuel pump, however, I was told by my service adviser, this needed to be taken care of. Needless to say, during that time, I received a class action lawsuit letter in the mail, to be a part of, which was Nyugen vs. BMW in Northern California, and put two and two together that BMW was addressing this issue to take care of the problem.

Shortly after my high pressure fuel pump was replaced, I started noticing some leaking in my driveway, and automatically knew it was due to transmission fluid, and read all the issues this series was experiencing with leaking. I spoke to my service adviser at BMW of San Diego, and he said sometimes with the change of the fuel pump, there can be residual leaking caused from oil, and when I stated I thought it was transmission fluid, he said to keep a lookout and call him with any other severe leaking. A few weeks later, during the Christmas holiday weekend, I didn't drive my car for 4 days, and when I pulled out, it seemed that all my transmission fluid had leaked out. The puddle was huge.

I immediately called my service adviser to schedule an appointment, and when I went in, my questions were very direct as to this model, on experiencing this issue, and he was very vague with his answers, but did recommend I trade this vehicle in, because repair costs are very expensive for this car outside of warranty. I felt like he wanted to tell me more, but wanted to protect himself and the company. So ultimately, I had the transmission oil pan sealed, which all in all was a $600 out of pocket fee. This was last week, on 1/4/2012.

Today, 1/9/2012, 5 days after being serviced, on my way to work, I only drove 4 miles and my car overheated, causing the car to lose power and to be stranded on the side of the road. It started up fine. After waiting a few minutes, I drove about two miles before it happened again, and of course, shut the car off for fear it would blow a gasket, and called a tow truck to tow me back home. I'm mortified of the thought of more expenses due to this car. This Thursday, I'm most likely going to go back to BMW of San Diego, and find out I owe more money for another issue, this car is known for experiencing.

Even though I haven't given BMW of San Diego the chance to remedy this situation, I lost all faith in this car, and even afraid to drive out of town due to the fear that more issues will arise, and they definitely need to address this matter. A little more history is, I initially purchased a 2007 BMW 335i in Sacramento CA,and only had it one month, before the turbo blew out and the issues I've been reading about the fuel pump happened. I turned in the car three times, and BMW took the lemon back, and refinanced me for a newer 2008 model to remedy the situation. Now, I'm potentially dealing with the same problem all over again, and it petrifies me. Please help!

I got my engine car (BMW E46/320D). It's hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

I bought a new 335i convertible with run-flat tires in June of 2009. I drive it daily and at present, have 35k on the odometer. The car has had five cracked wheels (about $850 each) and eight premature tire blowouts or bubbles ($400 each) and all from normal potholes that are a routine part of life in the New York commuter world.

BMW covers none of the expense and my complaints to Mt Kisco BMW and BMW North America have been met with sympathetic acknowledgements but no willingness to help in any way. I've spoken to the service manager at Mt Kisco and he listened politely and said that he would try to help, but then never got back to me. I've been driving the same commute daily for twenty years and never had a blowout or a wheel crack on my two previous Jaguars.

In my opinion, the car isn't fit for the road. The wheel/tire combination is faulty and BMW has left me hanging out to dry. Never again, BMW.

I bought an 18 month old BMW 520d 2010 version on the basis of the fuel economy stats of 60+ mpg on the open road and 44 mpg in urban areas. I purchased the car from Vines Approved BMW dealer in Guildford, Surrey, UK. In practice, the car is only giving me 40 mpg on the open road and 25 in urban areas. I was given an "as new" warranty from the dealer and they have fully checked the car and they say that all the parts work fine, .etc but the practical answer is that they don't. A gap of 20mpg between advertised and actual performance is simply not close enough to be ignored.

My legal question relates to the product description being completely misleading in their advertising and now they are hiding behind parts performance rather than the operating performance that they sell the car on. I have asked for them to either buy the car back or give me compensation based upon actual performance relative to that which is promised and they have rejected me. I would be most interested to know if others have had similar experience and whether I have legal grounds to pursue them.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our driver's side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just don't drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I don't have time for this.

Finally this time, I asked about a tail light. The warning was "check brake light", "check rear lights". I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldn't shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same "check brake light" warning. It is a tail light out. I called and he said, "we do have intermittent problems with the lights". I said, "I asked you to check it". He blew it off then "oh well ma'am, you can bring it back in and we will fix it". So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, "we sell extension cords for that. Do you want to buy one?". I say "we use it all the time!".

BMW has lost their way. I can't say enough about how the dealership will not pay anything that BMW won't pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Don't buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldn't find a place to park the loaner when I returned it?

After reading through the majority of complaints here, I've come to the conclusion that it is either the failure of the consumer to research the product carefully or expectations that are unrealistic and do not disclose the full story. For those that have had a bad sales experience, it is a failure of the dealership employing sales people that do not know their product and over promising and under delivering.

If you buy a used car especially over 85k, as I read regarding the X5, expect it to have mechanical failures with some parts that require maintenance, i.e. cooling system parts such as t-stats and water pumps. Modern cars that are built by teams of suppliers are all prone to failures of suspension parts, bushings, window regulators, etc. and is an unfortunate result of the economies of building a car, any car. Buying a car because you thought it was prestigious, well, that's just an expectation residing in stupidity.

BMW have never stated their x products are true off roaders (look at the wheels and tire profiles!). If you want that, buy a jeep or LandRover or LandCruiser. Navigation systems, blame the software guys (probably Navteq). They provide the disks for everyone in the industry. The car you purchased CPO was state of the art at the time and has evolved quite quickly. All of you expecting a car that is bare bones, be aware that most cars today have ecu/telematics units with more computing power than a Saturn V rocket (that took the Apollo astronauts to the moon).

The trans guy? You needed a new clutch probably because you continued to drive the car after the trans light came on in which you probably needed a trans shift solenoid (approx $200). I am on my third car and have been fortunate to own many performance marques, all of which have had their share of issues. For the woman that claimed she was "dismissed" because car was out of warranty, what do you expect? What do you not understand? Out of warranty is out of warranty. You didn't complain if they fixed stuff at their cost within the warranty. Now, it's your turn to incur cost. Cars aren't cost free to maintain. You bought a car. A product. That's it! You didn't do anything to qualify you for winning the Nobel prize so why should your expectation be that they fix your problem? Should they fix everyone else's car on the road that's out of warranty?

For the guy with the motor mount issue, your car was probably in an accident. I have seen "CPO'D" cars sold without disclosure of accidents by a major luxury japanese manufacturer and that's not the fault of the marque but the dealership's shoddy and shady selling practices. Conclusion, educate yourself if you buy anything. And stop with blame or false expectations that you're owed something. Car manufacturers step up to the plate to cover you either warranty or goodwill when analytics show there is a problem.

When we spoke on December 9, 2011, about the poor experiences at the service department, I was hopeful that it would not repeat itself in the near future. Unfortunately, despite my best efforts, I must report to you of the poor service yet again experienced. Whether or not you or anyone else cares, I leave that up to your business decisions; however, from the consumers stand point, if asked about my experiences at Silver Spring BMW, I would have to inform then that purchasing the vehicle was great; however, the service department is the worse that I have seen in more than 34 years of driving. As anyone knows, any vehicle needs servicing over the life time, but think twice about purchasing a vehicle from Silver Spring BMW because the service department is just poor. People are polite and they have a smile on their faces but what is promised to the customer is not given to the customer.

I will be happy to meet with you to inform you of my experience, but yet again, an appointment was set on December 9, 2011, for this day (December 20, 2011) at 7:30 am. And, despite several email reminders that my appointment was scheduled at 7:30am, and an assurance from Juan L/N/U that I could be taken at 7:30 am, and being the second vehicle waiting at the front doors to open, I had to wait because my advisor had another previously scheduled customer. I decided to leave in complete disgust with the overall operation and process. Whether or not you have a Good Ole Boy system in place, who knows. And of course, a business is welcomed to have a Good Ole Boy system in place; if that is your business model, that's your choice and customers should know.

Nevertheless, when you believe that Silver Spring BMW is able to schedule an appointment at an appropriate time to have my windshield repairs, please advice. Of course, I am left to the mercy of Silver Spring BMW. Thanking you in advance for your time and attention to this matter. Have a Happy Holiday Season.

My 2007 325i floods on the rear seat floor. My 2002 528 did the same thing. This is a flaw that BMW needs to address. My 2007 325i battery died. BMW has it set up where one cannot buy an after market battery because they cannot be 'registered' to the car, which prevents the car from realizing a new battery was installed and all of the warning lights flash on the dashboard.

I'm still searching for how the water is entering the car. I have looked at all drains, window seals and the padding in the door. I spent $350-plus to have my battery replaced and registered to the car.

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me it's due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved.

So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I don't have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

The controller key isn't working it has to be always near the antenna in order to work. The controller key loses connection easily. When im in a hurry the doors just wont open, it would take about a minute to open the doors and get in the car. When driving, the controller key says it is not near, and the car notifies me that it will turn off. It distracts me from driving, even once I was turned over because traffic police thought I was talking on the phone!

We bought a used 2007 550I from Momentum Southwest Houston BMW. It were all lies from the start. The salesman tells us the car has to have special tires, which were on the car and they installed 2 of them. On the test drive, the salesman would not show us how to use the paddle shifters "SMG 6 speed". After 6 weeks of begging for a manual and spare key, we finally got a manual and key which we had to pay for. The paddle shifters do not work, as well as the driver seat thigh support motor. One cold 40 degree morning, the check engine light comes on. When my wife got home, I put my scan tool on it. The thermostat is bad "stuck open" and we took it to dealer as we bought warranty.

The warranty company says it does not cover all pre-existing conditions. I talked to the GM at the dealer and they offered to replace the seat motor and repair the paddle shifters for free. While it was there, they call and tell us that all front and rear control arms are bad and needed to be replaced. With an alignment of roughly $2100, I told them I'll take care of the thermostat and suspension. I install lift kits in trucks for a living, and the parts for MOOG are cheaper, but the dealer wants $1800 for parts. MOOG parts at retail are $249.00, I can do the math. We can take it back there for alignment if they don't try to jerk us around for something else. I won't probably buy another one. What a **. We drive off the lot, it depreciates and needs $5000.00 worth of repairs before we get it home.

My 1999 740IL has a transmission that cannot be serviced. It is a closed system. You cannot check, or change fluids, or filters in the car, except at a great cost, and most dealers will not touch the transmission, including fluid changes, and flushes. My transmission failed after 208,000 miles, and after having serviced the car regularly, the model is marked by water pump failures, and engine seals that refuse to be sealed. In other words, beyond the superb engine and suspension system, BMWs are lemons, awaiting the unwary.

The car is now undergoing its annual six months downtime between major repairs to the aforementioned parts. Now, add a failed transmission to engine seals, water pumps, radiators, and the random electrical failures.

My car had transmission failure. I had the CPO plan to 100,000, and at 147,000, the transmission is dead. I have a 2005 330xi. I still owe $10,000 on it, and it will cost over $3,000 for repair, to have the transmission rebuilt. If they really took care of my car up to 100,000, why is it that 47,000 later, the transmission broke. Unacceptable for a BMW. The car I had prior was a VW, and was still running well at 287k. I can't afford to have it fixed. I am now without a car, and very upset.

I have a 2007 BMW for my wife. It has only 60,000 miles on it. I have bought an extended warranty for it. Every month, it has some minor issues, which i get fixed. This month again, it was the radiator hose. I have to pay $480 for a radiator hose. I am very upset. This is a very well maintained car, but it never is trouble free, and every trip to the dealer end up costing me money. As a lifetime BMW customer, I have never felt this disgusted. I definitely want to get a refund on this outrageous charges.

We leased a brand new 2011 750Li. One month later, the car lost its power, and the engine light went on. We took it to the dealership, where it stayed for 10 days! Finally, they "found" the problem, fixed it, and we picked up the car. We drove the car out of the Vista Service at 11AM. At 6PM the same day, the car stalled in middle of the road. We called Vista to tow it, and the car is there for already 20 days. Nobody knows how long it will be stay there.

They could not even find the problem. They kept telling us stories. After probably spending thousands of dollars out of their pockets, since it is under warranty (the car is 1 month old!), they told us that a rat got under the hood, and chewed all the wires. Now, they have blamed us for it, after a month in their body shop. Now we had to make a claim with our insurance, and pay the deductible fees for it.

Meanwhile, they gave us an X5 as a loaner. A couple of days ago, we went to the supermarket, walked out, and found that the rear windshield was broken. Now, the dealership does not want to exchange the loaner, and I have to drive it with the broken window, with a 1 year old child in it, and a stroller full of glass. The insurance company is laming the dealership, and we have to pay another $500 for the window, and I even cannot exchange the cars after I paid. The worst dealership in the world. The salesperson was the best-James **, no hard feelings, you are the best! What cannot say about James ** in service department. The brand new car has been in service for more than 30 days.

My fiance's 2006 Cooper S with 71,000 miles and with all scheduled maintenance done as scheduled has thrown a connecting rod destroying the engine. I had requested some assistance from Mini USA and was denied only because it is a little bit out of warranty. After listening to an interview on Whiteroof radio, it's obvious there are known problems with the engines from a few years ago that have been fixed but that does us absolutely no good. The dealer where we took it can't even give a good reason (oil level was fine) why this would happen. It is still there after 3 weeks waiting to see if they can get us more than the $4,500 that was originally offered to us.

There is no way we can or will pay the $9,000 they quoted to put in a rebuilt engine. Needless to say, we are very upset since until recently we had 3 mini's in the family. Why would such a large company choose to not at least to partially assist such a loyal customer. All this after we spent over $2,500 just a few months ago to fix suspension problems. She wanted the BMW Countryman next but we'll see how this plays out and we may never buy any BMW or Mini products ever again as well as telling everyone that will listen.

I purchased this 2008 pre-owned BMW in July and it is under the warranty. Only one month later, the engine light is on so I have to go for the maintenance. One month later, the right rear light is not working so i have to go to the dealer again. What really troubles me is that last weekend I am waiting for my friends in my car which only without the engine in 20-30 minutes, the battery is dead. When I called roadside assistance from BMW, this guy cannot even find where the battery is located and he tried to connect his equipment with "something looks like battery" besides the engine.

When I pointed out to him that the battery may be located in the back, he used his equipment which is not fully charged to jumper my car. Of course, it did not work so he insisted that it is my battery problem and even told me to tow the car on the next Monday. And I called BMW again to ask for sending a professional roadside assistance to me, which should not be the previous one. They promised the new guy will come in two hours. It is already 10pm on Sat night. After two hours, it is close to 12am, the old guy called me again and said BMW send him again and he won't come anyway. I am so frustrated. I have to call my friend to pick me up and interestingly, my friend used his jumper and it worked. It should be much easier but BMW assistance just made things more and more complicated.

They sold a car that I returned with my car tracker unit. Since July 2011 they keep on telling that they will tell the current owner to bring the car so that they can remove it and get it fitted in my new car. Till today, they are not giving me back my tracker unit. What is frustrating is that they don't want to tell me the truth or maybe they lost it. I don't know, I just keep on waiting for them.

This is a reply to Charles of Hobbs, NM: In regards to the gasoline smell, Charles, you need to replace your charcoal filter and make sure the rubber hoses are not cracked. Secondarily, when you fill up your car, stop pumping gas as soon as it clicks off. Don't fill it to the top; it overflows into your charcoal canister. You can find the part on bavauto.com or rockauto.com. It's very easy to replace.

I purchased a 2006 BMW 750li from the dealership on 10/14/2011. After purchasing the vehicle, I realized that the front end right side headlight was not aligned properly. I immediately called back to the dealer salesman Rich ** and informed him of my findings. He said that the dealership was closing, and to take pictures and send to him what I had noticed. I sent him pictures and informed him that I would contact the dealership in the morning which was10/15/2011.

I called the dealership in the morning as I said, I would and spoke to Rich **. He proceeded to send me pictures of another vehicle with the same situation. He instructed me to take the vehicle to my local BMW dealership and have it inspected. On Monday 10/17/2011, I took the vehicle to Dryer Reinbold BMW in Indianapolis, Indiana for an inspection. After getting the vehicle back and talking with the Service Manager, I was told that I should take the vehicle to BMW Collision Center for further evaluation. I called and made an appointment for Friday10/28/2011. I had taken the vehicle in for an inspection, and was told by the Technician that the vehicle had previously been involved in an accident of some sort,which was causing the misalignment. I immediately contacted the Laurel BMW dealership to speak with the Used Car Service Manager Guy **, but he was not available. I proceeded to leave a message on his voicemail regarding the situation. I continued to try and reach someone, who could help me with this matter. I was instructed to call the General Manager Patrick ** and leave him a message.I proceeded to fax over the estimates that were given to me by the BMW Collision Center.

On Saturday 10/29/2011, I called Guy ** to see what could be done, but was not able to communicate with him because of his attitude so I called Patrick **. I ultimately could not reach him so I left several messages on his voicemail. I finally decided to email Patrick some pictures of the vehicle from 10/14/2011. Patrick responded to my email, and we conversed via email regarding the matter. Patrick finally emailed asking me to give him til Monday because he was too busy to further address this matter regarding the vehicle.

I have a 2007 BMW 525. Its engine block was broken by driving over a road bump. I never heard of solid metal breaking, but it was required a new engine. Thanks to my insurance, they covered it as road hazard but my rates are up and had to pay $3000 out of pocket as deductible and related expenses. My friends still do not believe that it needed a new engine.

I just want to let you know that BMW engineers seem to do a pretty good job mechanically with design, but they are terrible at designing electrical systems.

Between my two Z3's, one is the M-series, I now had to replace the ** driver's harness five times! The airbag system design is horrific and I am sick of hassling with this. Terrible. BMW should have recalled all of their affected cars. I will never buy BMW again!

Look up "BMW airbag light" on Google! A lot of people have had this problem. A lot.

I own a 1995 540i BMW (VIN # **). The current mileage is 140,000. On 5/12/10, I complained about a strong gasoline odor on start up and shut down, especially on cool/cold mornings. I reported the same problem again on 7/14/11. Alderson in Lubbock, TX said they could not determine any leak or source of odor. The odor continues. My wife has emphysema and this odor affects her breathing as well as mine. How can I get this problem fixed?

I bought 2003 BMW X5 with 82,200 miles from a dealer in the U.S. in September 2011. That was my first time of owning a BMW. Actually, I was excited for buying such a prestigious car. Just after one month of owning the car, I have spent close to $2,000 in repairs related to the front suspension. A service advisor at the dealer, where I sent my car, told me that the engine had to be repaired because it was leaking and that would cost about $3,000. The steering wheel has to be repaired as well. I experienced jerking when the car was changing from the third gear just recently, and I took it to the same BMW dealer. They say that the transmission is bad and it has to be replaced. That will cost between $6,500 and $7,000. I can't just comprehend what is going on. I thought BMW was a durable and prestigious car but I am losing hope and confidence in the car. What can I do now? I am getting frustrated. Please help.

I have a 2006 550i with 80,000 miles that I have owned for 1.5 years with CPO warranty that ends next month. The iDrive locks up all the time (dealer can't find a problem; they just reboot), transmission shifts really hard (intermittently) when pulling into my driveway, which is on a grade (dealer can't duplicate a problem), the moon roof won't close (dealer said it's not covered under warranty), and the front and rear window moldings disintegrated (dealer said they are not warranted; I replaced for $200); but it rides nice.

The dealer owner tells my wife to trade the car in (If I do that, it won't be for another BMW). I bought the car for my wife's birthday (She hates it).I have brought it into the dealers shop countless times (can't fix the vehicles they sell). The warranty will run out (I'm stuck with an overpriced **). By the way, I just replaced the battery ($200) and the dealer said they want another $200 to program the battery to the car. ** is going on?

I purchased a 2008 BMW 335i as a second owner. Then, I discovered after the purchase that the title was branded "lemon--manufacturer buy-back." Carfax did not have the word "lemon" until two years later when the state of California required the word lemon be added. Regardless, the BMW was a buy-back at 4,000 miles because the fuel pump failed. Eight months later, the below recall was issued:

"VOLUNTARY RECALL: BMW High-Pressure Fuel Pump Voluntary Emissions Recall--models w/ N54."

The upshot of this is that my car was branded a lemon due to manufacturing failure but none of the cars post "recall" were branded as such. BMW refuses to intervene on my behalf to the California DMV, to reserve the title branding; thus, leaving my car worth 25% less than comparable values for this particular model. While trying to trade it at a BMW dealership, they confirmed that it wasn't worth 60% of comparable values.

Doesn't BMW USA have a responsibility to make this right? None of this would have been known by me had I not seen a Carfax with the updated "lemon" language and had I not tried to sell the car, now with 35K miles on it. Please help me. BMW has flatly said that there is no recourse for me.

My 2006 330xi has been a great car. My warranty expired after four years. During the four years of covered issues including replacement of tires twice (very loud run flats) and replacement of chrome around the windows that oxidized, I was still a happy owner.

I noticed that the rubber strip that meets my windshield and the top of my car was flaking off of the car. I called my dealer, BMW Devon Hill. First, I was insulted on the telephone when the service technician asked me if my car was outdoors. Then, I brought the car in and he looked at the problem and showed it to the manager, and when I returned, I was told that I was out of warranty. He was kind enough to give me an 800 number to call. Why he didn't go any further to help me is the first complaint I have.

I spoke to a very nice girl over a period of 10 days who also told me that I was out of warranty and basically told me to have a nice day. I wrote a letter to BMW. Someone called. That was a miracle. He asked me a few questions, called back, and had the same final decision.

My complaint is the rubber probably cost about $5, if that and the labor might be 10 to 15 minutes. This automobile, ultimate driving machine cost me $42,000, and once I went out of warranty, it was, "Goodbye. You're out of warranty." I couldn't be more disappointed. I would never buy another BMW for something as small as this problem. I was insulted and basically dismissed by everyone. I think this is terrible public relations, customer service, call it whatever you want.

I am the sole owner of a 2007 BMW X-3. I have had my car serviced at South BMW in Miami, FL. I have owned this car continuously since 2007. I was to be a loyal BMW owner until a recent discovery. The right rear motor mount bracket screws (the four bolts broke off), the engine is not sitting properly and the transmission is making a discernible noise. I only drive on city streets and highways. I am not an off-road driver and this vehicle has not been involved in any type of accident.

The BMW warranty covered my vehicle to 50,000 miles. I did not purchase the extended warranty (maintenance warranty offered by the dealership) as it covered nothing. I am afraid that the engine will fall out of the vehicle, causing bodily injury or maybe even a fatality. I noticed that you already have one complaint about this same issue. Please help me. I am not asking for you to replace my vehicle, just fix it to where I can drive it again without fear.

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadn't heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.

The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of people's warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

I purchased an R1200 ST in March 2011. The bike was not serviced or registered in my name upon delivery, and came without the spare key. A week later, the clutch gave in. It was only three weeks later before the registration and an agreement to repair the bike were done. After the second wash, scratches appeared on the tank and covers. A long debate and threats ensued to have the bike repaired, with a promise that it would receive priority treatment. A month later, the bike was delivered without keys, service book and the same scratches. The keys were delivered two days later at 02:00 in the morning. Currently, I'm trying to locate my service book from the dealer with no response. BMW SA refused to assist me with my original complaint, and now with the service book. The product may be good, but the after-sale service in South Africa is non-existent.

After receiving a recall letter from BMW for the brake vacuum pump (recall campaign no. 10v-446), I took the car to Crevier BMW but was told they didn't have the part. I never heard back from Crevier BMW, and I forgot about it until the brakes completely failed without warning. I had the car towed to the nearest dealer in Irvine. They replaced the vacuum supply line but not the vacuum pump. They recommended that I replace the leaking vacuum pump at my cost of over $900.

The description of the problem included in the recall letter from BMW specifically indicates that the leak from the vacuum pump into the vacuum hose is the root of the problem. I spoke to Jody ** at BMW and she said that the recall is a federal mandate and this mandate only requires them to replace the line and not the pump.

I have owned BMW cars for more than 12 years, you would think they would stand behind their product and keep a loyal customer happy. They truly do not care about the customer. They will only take care of the problem if the car is leased and/or under warranty, and even then, they'll put off the work until the car is out of warranty.

I have had a new 750Li since 2006. From the beginning, the engine oil light would come on and I would have to take the car in to be topped off. I kept asking why I had to do this so often and they assured me that it was normal for the 750. I had a new 745 before this car and I never had this problem. I didn't worry about it since there was no sign of a leak on my garage floor. Now that the car is out of warranty, they tell me that there is a leak.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldn't find any address, I went back to the salesman to get instructions. However, he couldn't get the car to find the address of its own dealership. Funny eh?

So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldn't find the address. I read the work order and the work order said that nothing was done.

I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isn't sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I don't trust the brand as much as I used to and I can't believe that a BMW dealership won't own up to something that should be a huge safety concern and should be covered--my family and other families safety!

I called customer affairs to complaint about a recurring problem with my X5's (4.4) windows that frequently fall without warning, since the day it was purchased. I explained to Ms Jodi ** that my experiences with BMW technicians that either rigged or did not properly repaired my vehicle. After not being satisfied with case manager's decision, I requested to speak to the department manager, and it was denied. Ms. Jodi ** just simply told me that she was fully capable of making a decision and would not forward me/my contact information to the upper management because they are there for administrative purposes only! Now, being a member of an administrative e system myself, I'm sure that Ms. **'s supervisor is not aware of her management style/behavior.

I have a BMW X5(4.4) that windows frequently fail/collapse since its purchase, without warning. Yes, it is out of warranty but, I purchased upscale vehicles for their history and dependability. I have influenced many into purchasing a BMW, even my husband. But, I promise you and vow, that I will convince even more why not to purchase a BMW. I am very disappointed on how BMW treat their customers, especially, Ms. Jodi **. We do own other luxury vehicles, and if we have to turn all our BMWs into their brands, I'm a sure that the other brands won't mind.

I bought a 2006 BMW 750i CPO. I bought the car with only 39000 miles on it. I have 67000 miles now. I was told the car had 6 years and 100000 miles of warranty on it. When I called about another problem with the car, was told the car's warranty had elapsed. I told them the car was warrantied until 2012. The dealer told me the car was bought in 2005 even though it is a 2006 model and that it had expired. I informed them that the sales person told me the car was warrantied until 2012 and not 2011. They will not honor any warranties. Since purchasing the car, I have been in the shop for Thermostat problem, lighting problem, fluid leak problem from transmission and coolant, steering column problem, etc. I called the dealer and National BMW and nobody will help me. The transmission now has a warning light. If I replace transmission it will cost $5k to $7K.

2004 BMW 325i at 126,000 miles. No reverse, no warnings. Just letting people know.

I purchased a BMW 318ti in December 2009. I started experiencing a never ending coolant problem on the car since July 2010 and until at present. In over a year, I've spent the total amount of R26475.05 trying to get this problem resolved. Every three to four months, the car has the same problem. Every time I take it to a BMW dealer, they never take responsibility for the previous work or parts that was replaced on the car. They double charged me, and I cannot seem to get the problem resolved. The car has been booked in numerous times; if a service is requested to be done on the car, they claim they have done full diagnostic tests on the car. So, how come I have to fork out a fortune every three to four months to fix the car?

I have a 2007 BMW 328xi with 70000 miles. The car broke down on the highway few days ago. I found out that BMW from 2007 to 2011 started to have electrical problems. This makes the car shut down completely at any time.

My 2000 BMW 323i won't go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

I purchased a used 2005 BMW 525i almost two years ago and it had 52,000 miles on it. Thank goodness I decided to purchase an extended warranty through my lender because at 75,000 miles or so, my transmission started acting up. This vehicle has not been neglected and has been taken good care of. However, I had transmission fault messages on my computer, so I took it in. Turns out that my transmission needed to be replaced. After my $7,000 transmission was put in, I still had problems. They reprogrammed the vehicle to try and fix the problem, and I'm still having problems. It's also really slow on take off and it shifts from 2nd to 3rd really hard. And when I slow down, it shifts really hard from 2nd to 1st.

All in all, my warranty company has paid out over $10,000 in repairs over the past two years, almost half of what I paid for the vehicle. That is just ridiculous. I've read so many people's horror stories about their BMW's transmissions failing and I just wanted to share my story too. I know that BMW is not taking responsibility for any of their vehicles so I felt like I should share. The more people that come forward, the better. Maybe one day BMW will own up to producing some rotten transmissions in their vehicles. All I can say is thank goodness for warranties. But it's not about that. It's about your car, your BMW that you love so much, being in service for a month, and having issue after issue. It's frustrating and BMW needs to to tighten up their products.

I purchased a certified pre-owned 2007 BMW 550i in 2009. There was a sporadic problem with the Sirius radio where it wouldn't change stations. I brought it in for service while the car was still under the original warranty to have it fixed. The service techs at Stevens Creek BMW could not reproduce the problem. The problem persists and I have brought it back in two more times but they can never reproduce the problem.

I demanded that the radio be replaced and was refused. I called BMW customer relations and talked with Elizabeth ** at length about the issue. They refused to replace the radio because they can't reproduce the problem (which is pretty ridiculous since I reproduce it several times each week). Their logic is completely circular: they can't reproduce the problem it it doesn't exist. Transcript of conversation: So I'm a liar? Oh, no, we believe you. So fix it. We can't fix it because we can't reproduce it and besides your CPO warranty won't cover it. But I reported the problem when the car was still under the original warranty. We couldn't reproduce it so we can't replace it under warranty.

The Sirius radio is practically unusable. I spent a lot of money on this car. It's supposed to be the "ultimate driving machine" which I would think includes having a radio that works. This is just incredibly frustrating. The CPO warranty is completely worthless. The car also has crumbling front and rear window seals (on a 4-year-old car!) which the CPO warranty doesn't cover.

I will never buy another BMW and I highly recommend that you don't either.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? It's sad!

I have a 2006 325i bought brand new and when I tried to start the car last week, it would not start. I had it towed to the Bayside BMW dealer and they told me that my steering column needed replacement and the cost would be $2000. This is crazy; there is so many problem out there with this problem and BMW need to do something about this.

I bought a BMW thinking that I would not have such problem. I should have bought a Honda.

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

I was driving my BMW 320d in Ludhiana, Punjab, India. A big speeding truck came from the opposite side and some water on road truck splashed onto the bonnet and front grill of the car and the car stopped immediately. I had to leave the car without trying to start the engine again. The next day, Krishna automobiles, Ludhiana (authorized dealers in Ludhiana of BMW) took away the car on my request.

This is another one 2000 BMW 323i; no reverse issue and the car had 92,000 miles. Suddenly the reverse gear malfunctioned. I spent 5,000 to repair.

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!

The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling "the ultimate driving machine", it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!

The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.

I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

My 2006 BMW 325i passenger seat sensor failure causes SRS (airbag system) light on dashboard to remain on. There exists a recall for this known manufacturing defect (National Highway Safety Administration Campaign 08V384000), which results in disabling the passenger airbag. This caused me to fail the annual inspection with only one option to pass, which will cost over $1000. Although this recall exists for my model and year, BMW USA claims my VIN is not part of the recall, in spite of the fact that my car presents this hazard.

Self-adjusting strut replaced, after replacement the strut would not inflate; $900 part. Next, they stated it must be the modulation computer; replaced $900, still did not inflate. Next, they said it must be the pump, $900. Still did not work.

This cost a towing fee of $200 also, the vehicle had been in their shop for the six weeks. They have now returned it to local authorized BMW repair center. The strut is deflated, causing all struts to deflate making the car undriveable without destroying all struts. Now after paying them, they tell me to drive the x5 back to them and they will take a look at it.

I had to rent or borrow for seven weeks. I have paid them because they stated the x5 was repaired, but after paying them and going out to pick up my car, drove to city where I live and by the time I arrived, the struts were deflated. Now it sits having to be towed again to Little Rock BMW for $200.

I had work done on my 2003 BMW, which is under warranty. It was an emergency call for my brakes. I'm entitled to a refund. This accrued on June 22, 2011. Stan called to verify. It has been five weeks and I haven't received the remittance from your company. Please forward my refund.

Same old story, a 2000 BMW 323i 100,000 mi, no reverse. I thought it was just bad luck until I visited the Internet. Not bad luck-- bad manufacturer. Why have so few reported this to NHTSA? Do it now!

Between this site and the others there are hundreds of these stories. Hundred transportation replacements at $5000 ea. (mine was $6000), adds up to $500,000. Obviously, we have many more than that. Add in those who let BMW rip them off; who are unaware of the flaw in this transportation, or the Internet sites about it.

BMW has a goldmine here, an additional $5000 per vehicle that doesn't show on the window sticker. Why didn't Toyota get away with this scam? Contact NHTSA now and share your BMW experience with everyone you meet.

It is my first time buying a BMW. At first, I was greatly excited to finally own the "prestigious" brand, BMW. Like I said, "at first." I bought a 2007 BMW 335i, three months ago with only 21,000 miles on it. It has clear car title, in great shape--awesome, right? Well, it's understandable that I would have to replace all four run flat tires, which totals $1300. I understand replacing high-performance tires. What I don't get, and to be honest, what greatly ticks me off and will prevent me from buying another BMW is, my door locks jam and won't lock or unlock. So, only the driver side door can be opened on a four-door sedan. I take it to the dealership with the understanding that I have one month left on my warranty. That's what the dealership told me when I bought it, and then told me again earlier this month.

Well, I take it in and turns out the warranty was up two days after I bought it. Then the BMW dealership puts together an estimate of $1,411 to fix all 4 door latches. ARE YOU KIDDING ME? A generic, lower-end car wouldn't have problems with door locks, but this high-end and so called-premium brand "BMW" have electrical problems and it is hardly broke in with 27,800 miles on it.What a joke! If BMW would like to make it right, they can call the dealership here to cover the cost. At this point, I will NEVER buy another BMW. I will NEVER recommend BMW, and I quite frankly, I plan to see what other car review forums and complaints I can place in order to help save others the immediate repair costs associated with BMW's. As a consumer, a business executive and a young guy that was excited to own the great name of BMW, I am completely dissatisfied with this German engineering.

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.

My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.

I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because it's an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.

Copies of the emails are available for inspection.

I am having problems with my car, "BMW 525i Chassis Number: CY97127" for the last two years. I never asked to replace the car before as I only wanted to fix the problem but it keep coming back, so after my last email, BMW advised that they will replace the car for me. Normally, I should get the same car model for free, but they advised me that they stopped producing this model. I agreed to pay more money and get the available model but what shocked me was that they evaluated my car with a price lower than the current market price. They deducted 40% from the original price which is somehow stupid as for sure it will be lower than the market price due to the problem it had which is BMW's responsibility and not mine.

I informed them that it is OK with me to take my car back but as an assurance they have to extend my warranty period. This was refused and confirmed verbally that all my problems should be recovered and will not be repeated again. I asked them if they have a used car in good condition with the same model as mine and I will accept it.

Dear Sirs,

Please note that we bought BMW 528I A, Chassis no. C481425 ON 05.09.2010 in Egypt. After 1000 km, we changed a tyre because of a balloon on the side and when I asked BMW service, they justified that the run flat tyres are not fit for the roads in Egypt.

On the second regular maintenance about 20000 mileage due to a bump in the road, the service informed me that, I will have to change four tyres, left front strut, rub valve.........etc as attached in the reports. The technical people in the service told us that Goodyear tyres are not good for the Egyptian n roads and they took photos and said they will send to Goodyear company and get us a refund but they did not. Anyway, they recommended to change to Michelin tyres and we did and paid everything though the car still in the guarantee period.

After that, we kept contacting them to give us a written report about the car but till today they did not give anything and informed us that they are waiting for a reply from Germany.

Thank you in advance.

On December 26, my car went on fire while being driven after 3 inspections by BMW. They said that it was an improper headlight installation and that they will not give us a copy of the service record. I still owe a total of $10,000 on the car which was not covered by the insurance company because BMW Financial never required anything but liability.

I purchased a new BMW 740li immediately after I discovered it had 75 miles on it. I questioned the sales person why there were too many miles. He stated that it happens sometimes, and I questioned why they wrote on the contract that it had 10 miles on it only. They assured me that there was nothing wrong with it, and nobody has purchased it before.

I've just driven out on the freeway and immediately, I noticed the engine light was on. So I called the sales person and informed him that I was to return to find out what was the problem. He informed me it was late in the day,the service department was already closed and I could not do anything but to go home and to come back the next business day. So i went home and did not drive the car again until I took it back to the dealer. They took it in the service department.

At that time, I did not feel good about taking a brand new car with a problem so I asked to change to a different car of the same kind. At that time, they came back and told me that the battery was bad and they will replace it. I asked to speak to the general manager as I wanted a different car. The manager came and talked to me and my husband. He stated he cannot change the car, as that is the way, and we have to take it. My husband is a sick man - he got very upset and threatened to leave without any car. Some people came behind us and started to say the car is fine, and if the light comes on again, we could bring it back and they will change the car. After several hours of very bad arguing, we took the car and went home.

I could not believe a very high level dealer like BMW would treat us very badly like that. And we bought a very expensive $90,000 car, and still, this happened to us. Anyway, I took the car. It was the holidays and vacation time, so i did not drive it very much. But after 2 months, I was coming back from work and the engine light came on again so suddenly. I called Ben and told him about it. He said to bring the car next day to have it checked.

I got off early from work and went to the dealer which is far from my workplace. When I arrived, we talked to Ben, who took me to the service department, where we were informed that they can not do any thing that time as I have to leave the car. They promised to let me know next day what the problem was. I waited next day, but nobody called me, so I really got worried and upset. I called a couple of times, but later, on the service man called me and informed they could not find out what the problem was. They said they had to call North America center, and that they needed to keep the car for some time. I left a message to the general manager from the day before, but he never called me. So I called North America center customer's relation, and put in a complaint stating thatI needed a different car, like they said they would. But for a few days, nobody called me, or told me what was wrong with the car.

So I went to the dealer and I asked to speak to the general manager. I was told there was a defective part from the manufacture - the fuel bump, and they had to replace it. That is even worse. The car only has 2,000 miles on it and it has a defective part. So I asked to get a different car because I did not want the old one. Still they refused to do this, so I am writing to you to look into this problem. Please help in this matter.

I have to leave work and take a brand new car to the dealer several times and I do not feel good about it. A very expensive car and I have to deal with these problems.

My E36 BMW (328xi, 2006) was bought new, and 5 years and just above 100k, the transfer case was leaking. I was told it needed replacement (3k$). Then they told me that the onboard computer system was damaged. But flat tires don't actually run flat, and the failure of computer to actually sense loss of air is due to improperly installed valve and stem into the tire itself.

I also had a 2001 X5. Right about 65k miles, it needed a new transmission. And the brake pads lasted maybe 15k to 20k, and the onboard system kept crashing. In the winter, the doors wouldn't close, because it was too cold outside and the sensors wouldn't sense the door closing? Multiple occasional checks on the engine lights always revealed problems with the gear box.

All in all, the cars handled great, and I loved them to death; but they're not worth it with all the trouble I've had. I now drive a WRX and a RAV4--best decision of my life.

I bought a BMW car. Within a month, the brake pads went bad and have to replaced. They endangered the life of me and my family by selling me a car which was not safe to drive. And I have been in and out of the dealership almost 3 times to get the battery replaced, and now, the brake pads. This caused me mental tension and fatigue over the past month since I bought this car.

I was taking my daughter to the airport on a clear road with my car sparked underneath. Maybe a rock or something hit underneath my car, and the right airbag deployed but didn't fill up. I had to have it cut off as the company wanted me to report it to the insurance and said it would cost over $4,000 to fix.

I am the original owner of BMW 2004 325CI and recently had a transmission failure - as most BMW owners I've known I take care of maintenance on my car prescriptively and on time.

BMW miss leads consumer on lifetime and maintenance free transmissions which was the root cause of my failure and all the other that I've read about. I wrote the company and receive a blanket letter of apology and denial of any mass issue on transmissions with lifetime oil.

I would of serviced the transmission regularly if advised, and was not miss lead like thousands of others of this scheme to keep comparative with rivals car manufacturers at the owner's expense. I had to pay over 3000 to repair the issues in the transmission without any ownership and accountability for what's happening across the nation with these cars. I would like to start a class action law suit or have this escalated to the national defect and recall of transportation.Please advise

I was backing out of my driveway last week headed to work when the reverse in my 2000 323 just quit. The short of the long story is $5,500 to replace my transmission with a BMW re-manufactured one. I bought the car almost new--24k miles--and have promptly had all the scheduled maintenance and repairs done by the dealership. No warning from my car or BMW, nor was I aware of all the other angry people out there complaining about this same issue. Why hasn't this problem been corrected / recalled? I have researched and talked with the management and BMW but to no avail.

I'm submitting this review as a warning for any enthusiasts that are considering a high-mileage BMW M3 Sports Coupe. Mine is my daily driver and I take care of it like a BMW fanatic. I am mechanically adept and have done many repairs myself, but the costs I'm laying out here, are beyond that. I completely agree with Consumer Affairs editorial opinion about anyone purchasing/owning a BMW and thinking it will be maintenance free. It will not and it will be expensive!

I am an automotive enthusiast and have had four different BMWs, which have all been fantastic cars. My current car, a 2002 M3 coupe 6-speed manual, with 115,000 miles, has repeatedly broken the "good luck streak" I'd been having with my BMWs and has soured me on future BMW vehicles for life. My BMW has cost me thus far, over $12,388.00 in maintenance and repairs, over and above my car payments, which are all gone now--but were $690.00 per month at the time. This cost includes normal wear items like brakes ($600.00 per set), BMW synthetic oil changes ($220.00 each time) and tires ($1400.00 set). Lots of reviews online say that the M3 is a reliable car. Well sure it is, when it's got low miles, a factory warranty and running correctly. The real problem is all the components that fail, surrounding a basically good sports car underneath.

My M3 has only left me stranded on the highway once in its entire life and that was for an original fuel pump that failed at 89,000 miles. The BMW "Limp Home Mode" engine feature that enables the car to run just enough to get you to safety or the nearest dealership, has saved me many times and is a plus on this car. My most recent component failure has been multiple sensors on the engine and inside the vehicle (Throttle Position Switch, Dynamic Stability Control Yaw-rate sensor, and Throttle Position Control unit) at a Dealership Service costing $2435.00 quote for repair. I saved over $745.00 by going online and ordering the parts myself from independent distributors. BMW Enthusiast website surfing can help you do some of the repairs yourself as the cars have been around for many years now and have a history built up.

I do not want fresh car payments all over again, so I will continue to repeatedly fix the M3 as it breaks. My advice mirrors Consumer Affairs'. If you love the car and are willing to put up with the increased maintenance frequency as the car ages, then a BMW can be a very rewarding and enjoyable driver's car. It is not bulletproof, it's a high-strung German sports car that must be religiously maintained.

My BMW 323i 2000 (E46/ - mfg date 5/00), all of sudden this morning, the "reverse" is not working! I can't go to work. I am now looking for local shop to fix and how much money? It costs in the internet more than 4k$!

I succeeded in getting BMW to pay for a new power steering pump on my mini Cooper (a common problem). Step one: File a complaint with National Highway Traffic Safety Administration (NHTSA). This increases the chance that the manufacturer will be pressured to issue a recall. Step two: Documented the problem by getting a written estimate of the repair cost from my local MINI dealership - without having the pump repaired. The dealership quoted me a price of $1066.60. Step three: Contact the manufacturer - BMW North America, LLC. I called their office in New Jersey and spoke with customer relations. I gave them my Vehicle Identification Number and asked if they could cover the repair costs. They hedged a while and told me they would get back to me. Ultimately they never agreed to pay, stating that because my car was out of warranty they were unable to help. Call Sophy **. She is the person who ultimately called me back (after step four) and approved the free repair at my local BMW dealership.

Step four: I did research and built up a list of contact emails, address, and fax numbers for BMW executives. The email was tough to get because BMW is not a publicly traded company. I got a few of the emails from Hoovers for about $10. Once I had the basic format of the emails it pretty easy to guess others for which I had names. Step five: I went to the clerk of my local courthouse and got a small claims complaint form. I filled out the form and scanned it into an Adobe PDF document. I wrote up a 30 day demand letter stating that I intended to sue in small claims court for triple damages unless they pay for the repair within 30 days. I sent the demand letter, the small claims complaint (which I hadn't filed) and the estimate from the dealership to the 82 BMW email addresses, 2 fax numbers, and 8 postal addresses, 2 of those were certified. Of the two certified letters, one went to my state's registered agent for BMW and the other went to BMW headquarters. You can find the registered agent in your state by contacting your state's secretary of state.

Step six: Sophy ** of MINI USA contacted me and told me that they would be covering the repair costs at my local dealership, Herb Chambers MINI. If BMW hadn't paid for the repair cost I would have filed the small claims form and sued for triple damages of $3,199.80, as allowed by Massachusetts and some other states consumer protection laws. There is a list of research below to help you formulate a small claims court argument

I am writing to you under the provisions of Massachusetts General Laws, Chapter 93A, 9, the Consumer Protection Act. I am writing to request relief as outlined in that statute. On or about December 20, 2010, the following unfair practice occurred: The hydraulic power assist steering pump on my 2002 Mini Cooper S (VIN **) failed due to a known and well-documented manufacturer's design defect. To date, BMW North America has refused to issue a recall or pay for the repairs of my vehicle.

This is an unfair practice because it involved faulty design of the hydraulic power assist steering pump by BMW of North America in its 2002 Mini Cooper S vehicles. This practice is unlawful under Massachusetts General Law Chapter 93A, 2, which outlaw unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce. I called the BMW North America, LLC on several occasions in December 2010 and January 2011 (I spoke primarily with NAMEOFREP in Customer Relations at x8807), to inquire if there had been a recall for my vehicle that addressed this problem. I further asked if there was any other avenue of recourse available to me through BMW North America, LLC. On both occasion I was told that there BMW North America, LLC would not do anything regarding the faulty manufactured power steering pump.

This letter serves as my request for the following relief: payment of $1066.60 to cover the cost of the replacement power steering pump, fluid and installation cost. This repair cost is documented in the attached work order and invoice from the XYZ Mini dealership. Under the provisions of Section 9 Chapter 93A, I am providing you with the opportunity to make a written offer of settlement of this claim within 30 days. (02/19/2011) If you fail to make a good faith offer of settlement in response to this request, and I institute legal action, a court may award me double or triple damages, attorney's fees and costs if the court finds in my favor. I may be reached at the address or phone number below. I look forward to hearing from you. The power steering system on Plaintiff's 2002 MINI Cooper S (VIN**) failed due to a known manufacturing and/or design defect.

This failure caused steering on the vehicle to become erratic and difficult to control. At the suggestion of the Defendant, Plaintiff had the problem evaluated by the XYZ MINI dealership. XYZ Dealership provided Plaintiff with an invoice and work order stating the repair will cost $1066.60. This cost consists of $806.60 for a new power steering pump and $206.00 for installation. Plaintiff seeks treble damages of $3,199.80 from the Defendant, BMW North America, LLC.

I bought my car BMW X3 in April 2010 and since then I have had several issues with that car. The car brakes, lights, computer, steering wheel, etc. I was sold a defective car and the car has been at the service department more than in my own house. I pay monthly for a car I am not using. In addition, it is unsafe to drive the car. I have contacted BMW representative from NY, also the general BMW number to complain, but no one seems to care. In addition, I was not given a loan car when I asked twice for one. They have a history of my car records that shows the car has been in the service shop numerous times with numerous issues. At this point, I want a new car. Please advise what I should do.

I have a brand new BMW x5 2009 4.8 (22,000 km till now) and I think there is a big problem with it. One time and in the highway, I lost control on it. And it gave me a message saying transmission error! Thank God at that time, there were no speeding cars behind me. Otherwise, it would have cost me the lives of my family. I took it to the agency. After one month, they said that they changed the gear box. When I asked why is that, they answered me that it's a machine and it can happen!

In addition to this disaster that made me totally feel unsafe driving my x5, the car is continuously coming and going to the agency for a brake light left failure, I think 6 times till now. And every time they fix it, I will drive it for 2 weeks, then I will have the same problem again, even though they changed the brake pads. After the 18000 km, I feel that the brakes are taking longer time to stop. And the noise won't go even when I took it to the agency endless times for that. Also, there is always a jump when I hit the petrol or the brakes. Seriously, I don't feel any luxury or safety in this car. I don't know what to do. Can somebody advise?

I was in a severe front end collision and put my head through the windshield. I stumbled around in snow for hours before being found. The car is totaled and none of the airbags went off--I wish they had. My vehicle was a 2003 BMW 325xi. Thus, I am concerned about BMW's safety, which I paid for.

I have a 2000 328I with 140,000 miles on it. Four months ago, a red gear with a exclamation point in the center appeared on the shift indicator. At that point, the shift pattern changed, it started to shift faster the normal (it is a steptronic transmission). I went to a local dealer and was told that they needed to look into it at the cost of $100 an hour, the car was still running so I said I would come back later once the price shock wore off! Needless to say, I didn't go back but I did try to take it to a few other shops and they all said that they never saw this before and would need to keep the car and ask BMW what might be the problem.

Fast forward four months, the transmission doesn't do anything now. I was traveling on I-75 when the engine started to rev without going forward (I was traveling at 80 mph when it went out). It seems to me this car is not that old per se, to have a transmission problem like this. I've read many BMW owners are or have had this same problem with their "ultimate driving machine". I hope that something is done to fix this problem like BMW paying to fix their defective cars that we all paid way too much for!

I had the heated seat on for the driver's seat. I smelled something burning and then I felt pain in my left leg. I discovered that the heated seat was burning through the leather and burned a hole in the sweatpants I was wearing. The leather in the seat was bubbled as a result of the heat.

BMW covered maintenance to 50,000 miles. At 48,245, my BMW panel said I need brakes. I took it to the dealer who put in front brakes. A month later at 50,415 miles, my BMW panel said I have an extreme brake situation. "Take the car to the dealer at once". Now, the dealer said I need rear brakes, but planned maintenance is over. It is impossible to believe that brakes that are totally shot at 50,415 would not be so worn as to need replacement when the car was in for service the previous month.

I bought my 2004 325i BMW 4 years ago (which would make it 6 years old). I was driving on the freeway when my car engine over heated and blew up on me. BMW dealership and corporate headquarters will not do anything for this situation. My warranty ran out a couple months ago. How does something like this happen to a 2004 car. I will never buy a BMW again.

It's costing me $5900 to get a new engine which I do not have. I am $14k in debt to the loan I owe for this car. When buying this car, I got a horrible deal from what I found out after buying it. I paid way too much for this car.

I took my car, a BMW 320I for air conditioner repair and they tampered with other things in my car after replacing the air conditioner motor. I took it back to them and they could not fix it even today. When they repaired one side, they break something on the other side. I just don`t understand how can BMW design a car and they cannot fix it when broken. I have paid lot of money and my car is not fixed.

I purchased a 2007 BMW X3 from BMW of Freehold in May 2010. Since then, I have had nothing but problems with it! It was supposedly a CPO, however, last month (less than 6 months owning it) I had to have the lifters replaced, and then the entire head that the lifters sit in! Thank god, I still have 1k miles before the warranty runs out or else I would've spend 4k in less than 2 weeks! I feel like I got a lemon!

I have to take it back to the mount laurel dealership tomorrow for: Truck door doesn't unlatch properly, heated seats and wheel don't heat properly, Tire pressure lights goes on and off constantly (even after BMW people reset it), and the ash tray doesn't close! I am going to Burns Honda this weekend to try to trade this piece of crap in!

This is my first luxury vehicle and I am heartbroken and disappointed, I will never recommend BMW or BMW of Freehold again. Honda is reliable and dependable. I don't know how this ever got a CPO sticker! I will be writing corporate about this and how they have lost a customer and to think in 5 months or 1k miles I'm expected to pay for an extended warranty! Are you kidding me, another $2000.00 for what more problems?! I could absolutely just cry right now, this is my dream car and now I have to give it up, thanks for nothing.

I bought my BMW 530i in December 2007 with 5-year or 50,000-mile manufacturer warranty. On September 9-15-10, my car's service light was on and I sent it to the dealership for service. At this service, my car's mileage was 48,270. The dealer checked the engine oil level and found it was low and added one (1) LT of engine oil.

On 11-5-10, the service light was on (was at 50,180 mile), I brought my car back to the dealer for the state inspection. When I was ready to drive out, I saw the service light was on again and I have one of the service advisors came to check.

On 11-22-10, my car's service light was on again. This time was for the change engine oil and air filter and I have to pay for the service since the manufacturer warranty is expired at 50,000-mile.

My newly bought 2001 BMW 325 has a never ending history of window regulator failures. Initial repairs were done under warranty, and after that on few occasions, the BMW North America paid for repairs. On the most other occasions, I had to cover the expenses at around $400 pus for each repair at the dealership.

Below is my last communication with customer service representative of BMW North America:

"Susan:

Following our conversation this morning, I am sending you the list of window regulator repairs you requested. I appreciated the help I received so far from BMW North America and from you personally. But I also would like to remind that the replacement parts of window regulators continue to fail, suggesting that no action by BMW was taken to resolve this issue by redesigning this clearly substandard component. My car is nearly 10 years old and, frankly, I intend to use it for another 10 years since it has only 44,000 miles and is good in other respects. This is not a new car, but the problem with window regulators started nearly immediately after I purchased this vehicle so this problem is clearly not age-related.

I would like to know why BMW never addressed this issue in a proper technical way by redesigning this substandard part. A failed window on a rainy day is not only a matter of inconvenience, but can be a safety issue as well. Granted, the showrooms are impressive and the service is good, but the failure to admit this problem by BMW seriously undermine the trust of its loyal customers.

As a customer relations representative, I expect you to forward this message to a higher authority within the BMW organization. Based on the California lemon law, this car is a "lemon". This attitude of BMW is simply unfair!"

Susan's reply:

"I just wanted to advise you that I forwarded the invoice and the check request for your refund has been submitted. As soon as I hear anything, I will contact you. I hope you have a lovely weekend."

I am convinced, the BMW window regulators are substandard. Unfortunately, BMW never admitted the problem nor corrected it. Multiple BMW blogs discuss this outrages situation. There was never a recall for this problem inspite the frequency of regulator failures.

BMW of Nashville is telling me I need a new engine for my 2006 750I BMW. The engine only has 59000 mile on it and was under warranty up to 50000. The issues concerning the engine after breaking the engine down appear to be been exciting for some time now, which would have been covered under the warranty if noticed prior.

I had transmission failure on my 2009 x5. Brought it to the dealer after a warning light came on and transmission slipped down in gear and would not shift. Had some sensors replaced and was told the problem was fixed. A few weeks later, problem recurred. Now in to dealers service dept and told the transmission will be replaced. Very disconcerting for a very expensive vehicle. Fortunately, still under warranty.

Our 2007 BMW comes with a 50,000 mile warranty. At 50,807, a light came on telling us the vehicle was unsafe to operate. Upon inspection by the dealer, a slow leak was found which they said would have been unable for us to see due to its size, even though the vehicle is parked inside on concrete every night. We contacted BMW regarding this $1800 repair and after two months, they were willing to fix it for $1500. This vehicle is a better vehicle than that. Ford fixed my farm truck with almost 6000 miles over the warranty.

I have a BMW 323i Sport Station Wagon build on 04/2000. I bought this car for my 18-year-old daughter 2 months ago. Its transmission has failed; no reverse. Transmission is made by the German company BMW ZF 5-HP-19, the label on the transmission panel under the car. Please help.

My 2000 BMW 323 CI has 102,000 miles and yesterday the reverse gear (automatic) went out without any warning whatsoever. The BMW specialist mechanic advised must replace the entire transmission for $3800.00. I've done some online research and discovered that the transmission for this model was outsourced to GM and that GM has already recalled it for their Cadillac brand cars. BMW USA claims they've had no complaints; however, there are hundreds of thousands of complaints online regarding this exact same problem to the point where a website has been organized for the problem (noreverse.org). I concur that there should be a class action suit brought against BMW USA to either issue a recall or reimburse for replacement of faulty transmissions.

If I decide to replace transmission, the cost will be $3,800.00 without any guarantee that the problem won't occur again or that it's just the beginning of throwing good money after bad. It is dangerous to drive with no reverse gear; however, I can neither afford to purchase a new and/or used car or have the transmission replaced. I am a 68-year old single woman with limited income at this time. Please help me and others like me to resolve this deplorable issue.

I recently got my 2002 4.4 X5 out of the shop I am having a problem with the Transmission Failure Prog message coming on my dash. I have my truck serviced regularly and BMW needs to do something about this. It has been in the shop more in the past 8 months than me driving it. I love BMW but my patients are withering!

I seem to keep getting the run-around on the sunroof for my wife's X3. At this point, the dealer has suggested we contact BMW America again to get some help. The car's roof has been repaired on 5 separate occasions since we purchased it from BMW. The last repair was in winter last year, but again, the middle of the summer, the car was back at the dealer with the roof stuck and non-functional. We need some assistance in handling this since the malfunction keeps on occurring and is making the car unusable because it cannot be closed thereof.

A couple weeks ago, I experienced the common no reverse issue on my '00 323ia. The cause of this is the snap ring on the reverse drum breaks, due to the poor design. I have all the parts that were replaced, and let me tell you that the wall thickness on this part is ridiculously too thin. Ultimately my transmission was rebuilt costing me $3500. I was lucky to avoid renting a car for week while the car was in the shop, as I borrowed a cousin's car.

I did have 166K miles, but based on my research and all the other complaints online, this could of easily occurred much sooner. BMW has to recognize this as a flawed design, resulting in countless, unhappy and very frustrated customers. There is an entire website (www.noreverse.org) dedicated to this common issue. I am interested in knowing if there is an active class action lawsuit. Approximately $3500 in repair costs.

I have yet another 3 series BMW with no reverse! It began acting up - shifting rough as soon as I started driving last week and before noon, the reverse would not shift. Also, felt like it wanted to roll forward in neutral. A friend who is a mechanic is looking it over and repairing. It will cost around 2500.00. Why doesn't BMW recall these lousy GM transmissions?

2000 323Ci bought brand new, babied with annual dealership checkups and oil changes. Yesterday, with 115000km, my reverse acts like neutral with no warning. I can't believe for 10 years that I've been paying the $1-2K for all these "inspections" at the dealership and the whole time they knew this was going to happen. Now, they're going to make more money off me by charging $5K to fix it. This is pathetic, never BMW again.

I have a 2006 BMW 530XI. I been experiencing Transmission problem, something the BMW dealer confirmed transmission failing at 56,000 miles. Disgrace. A 70thousand dollar car goes sour so fast. Time for BMW to step up and do something about it. Dealer says it would cost me $8,200 to fix.

This is an unethical policy and a ripoff. Since I paid for something I never received, I should be entitled to a full refund. I am senior citizen, stricken with cancer and believe I am entitled to a refund. Other car makers such as Toyota issue refunds.

BMW 2006 325i Valve cover bolts are defective. If you own a 2006 325i and your valve cover is leaking oil and causing your engine compartment to smoke, you likely have defective valve cover bolts. In 2006, BMW changed the composition of materials which include a magnesium cover secured by aluminum bolts. Aluminum bolts do not have the proper thermal properties required to withstand the torque, expansion and contraction required to properly secure the valve cover.

Results: The aluminum bolts break and oil leaks onto the engine block causing the engine to smoke and lose pressure. BMW is aware of the defect. BMW fixed it less than a year later by going back to the steel bolts in the 2007 models and greater. Certified BMW mechanics are aware of the problem because it is a common factory defect. Unfortunately, this problem commonly occurs just out of warranty. It's not a cheap fix and BMW wont acknowledge the problem.

Personal experience: This is my third and final BMW. BMW does not care about customer loyalty. This is clearly a factory engineering defect.

In 2007, we have purchased the BMW M6 model car that was advertised as one of the safest cars produced by BMW. In February 2007, we had a car accident in which the passenger of the above mentioned BMW M6 passed away at the place of the accident and the driver was severely injured. During the accident, the airbags on the passenger's side did not open. As the police report and the independent experts reportedly stated, the vehicle had the factory defect. We have addressed the BMW group as well as BMW representative office in Georgia, but were simply ignored.

The economic damage exceeds 200,000 euros. The driver had severe physical injuries. The passenger died due to unopened airbags. Photos of the accident as well as of the unopened airbags are available.

I have a 2004 BMW 325i purchased brand new. The transmission went bad on me while on the road, a serious safety hazard. It has 56K miles, kept in the garage 4 1/2 years, impeccably maintained, perfect service history and I have avoided driving it under bad weather conditions.

BMW computer diagnostic result cannot find anything wrong why the transmission failed as they say the car is "clean", the term they use when all the parts are original and no accidents. BMW won't take any responsibility to cough up for a replacement or the $6300 cost. For now I'm renting a car. Family members, friends, friends' friends, co-workers and BMW employees and employees of my rental car cannot believe this problem happened to a BMW. Their motto is "It's the ultimate driving machine" (check their website). The company can price tag their cars heavily because they brag about vehicle performance, reliability and safety.

BMW, take responsibility or else shame on you! This calls for a class action lawsuit.

Failure of the automatic transmission in my 2000 BMW 323i. Originally lost the reverse function and repaired it. 20,000 miles after the repair, the entire transmission needs to be replaced. Thousands of dollars in repairs are needed. After all repairs of just the transmission are completed, costs will exceed $6,000 - $7,000.

I own a 2003 BMW 330i. In 2008, I had my transmission replaced with a rebuilt one at a cost of $4,000.00. Yesterday, the transmission failed again, no warning just went into limp mode and won't come out. I don't have another $4,000.00 to spend on another one. I see from various sites while researching this problem that transmission failure is a known problem with the three series, and that BMW knows this but will not assist owners with this problem. You pay a heck of a lot of money for the ultimate driving machine, and it should act like one. This problem is appalling, and BMW should be held accountable.

Two years ago, I experienced first instance of transmission dropping back to 3rd gear when accelerating for merge onto freeway (automatic transmission rapid acceleration to 65+). After a day at the dealer, they were unable to diagnose a problem even though with the "Transmission Fault-Drive" moderately warning message appeared and the car wouldn't go beyond 3rd gear.

This reoccurred intermittently over the next two years, but turning the car off and back on, eliminated the message and shifting problem went away until this week. I was told the transmission needs to be replaced at $4800. No previous car I have owned had a transmission fail, let alone at only 93,000 miles. For a car maker that advertises quality engineering and performance, it's a shame they don't back their expensive cars better.

This week on the way to work, it had total loss of power. The engine shut off. I had to coast to find a safe spot to pull over.

All these problems and a payment of $1,375 per month! Ridiculous! I wonder if it had had this problem prior to my buying it and the dealership did not disclose to me. I will never set foot in that cat again as I don't feel safe and was deeply traumatized by the incident. I could have been injured in an accident, or worse, killed.

On 10/23/2010, I bought a 2007 vehicle from the Momentum BMW dealership in Houston, TX. The car, when I received it, was freshly washed, so its body and its windshield were covered with large water droplets. As soon as I signed the documents and drove off the dealership, I noticed that on the windshield, right under the disappearing water droplets, there was a noticeable crack, about 1 cm in diameter. I immediately contacted the sales person (Mrs. Mai **) over the cell phone, and she invited me to return to the dealership on the next morning, 10/24/2010. Upon arrival, I met one of the local managers, Don **, who started the conversation by stating that they were not going to do anything about this problem.

Instead, he put on a show, trying to convince me that selling used cars with cracked windshields is a common practice, and that he sees no problem in selling me a damaged vehicle. To support this amazing argument, he was desperately looking for another example of a car with similarly damaged windshield on the parking lot and of course he didn't find any. During our conversation, he desperately tried to change the topic from the damaged windshield to whether the tires were new or used, or tried similar pathetic attempts to divert the conversation. As he rapidly exhausted his supply of tricks and dodges, he reserved to direct insults, "Are you calling the salesperson a cheater and a liar?"

As far as I could tell, the idea that I was going to check the certification details for that vehicle outside of the dealership produced a certain effect, because I was offered to speak with the general manager, Mr. Monty **. However, Mr. ** made it very clear from the very beginning that he has no intention of dealing with this problem. He also announced immediately that he is not going to replace the windshield, but rather than suggesting, like Mr. **, that selling cars with cracked windshields is a common practice, he astounded me with another remarkable question: "Did anyone promise you a new windshield?" Apparently Mr. ** supposes that I naturally expect a $23,000 vehicle to have a crack in the windshield, right in front of the driver's view.

Speaking of the certification, I wonder whether a windshield crack in front of the driver's view would pass a simple DMV certification, not to mention the BMW vehicle certification. In any case, with Mr. **'s question, it became obvious that he has no intention of dealing with this problem. It was abundantly clear that he worries only about the cost of the repair and he couldn't care less about the incident itself and about the customer satisfaction. After my fresh experience with Mr. **, I had no desire to attend another thimble rigging performance, so the conversation was over.

I must say that I am most deeply, most profoundly impressed with a level of trickstery that is used in this dealership. I would certainly expect that a BMW dealership would reserve to more respectable sales practices. I wonder if the sales strategies that have been demonstrated by Don ** and Monty ** represent the official sales policies of the BMW corporation.

The bottom line is following: (1) I was clearly cheated at the Momentum BMW dealership in Houston, TX. The personnel of this dealership knowingly sold me a defected car with a cracked windshield. The management of this dealership reserved to trickstery and to wiggling in order to avoid the responsibility for selling me a defected car. (2) I am in the process of contacting other agencies, including my insurance agents, the Texas DMV officials, and seeking an alternative way of verifying the BMW certification process in this case. (3) As I research the possibilities of taking legal actions against the BMW corporation, I believe it is my responsibility to make this incident as widely known as possible both inside and outside of the Houston area, in order to help possible future victims of the Momentum BMW dealership's sales practices. I hope that Consumer Complaint Agency will use all means possible in order to protect consumer's interests.

In the summer of 2009, I experienced what felt like clutch failure in my 2002 Mini Cooper. Given that the car had about 115,000 or so miles, I wasn't necessarily surprised. I had the car towed to the local dealership where I described the failure mode, and the service technician agreed that the clutch seemed the likely culprit. At that time, I gave the dealership authorization to repair the clutch. The next day, I received a phone call from the dealership and they explained that upon disassembly and further inspection that the clutch was in decent condition for the miles on it, and that in fact the transmission (manual 5-speed) was broken. I was flabbergasted to say the least.

In 32 years of driving, I have driven scads of manual transmission vehicles, and even in the days of my youth never managed to break one. So after receiving this news (and authorizing the $5,000+ repair job) I did some Web surfing and found that my case is not at all isolated or unique (many clutch problems also reported). Now I understand that occasional manufacturing defects may lead to a case such as this, but to have multiple occurrences in my opinion points to (a) design flaw, (b) significant manufacturing quality problem, or (c) combination of the two.

Note that I did request that the dealership give me the root cause of the failure, but they declined saying that they do not disassemble/analyze the transmissions, but do know for certain that it was broken (but wouldn't share exactly how they figured that out). I further requested that the "failed" unit be replaced with one manufactured by Getrag (versus original equipment by Midland, I believe), and was told that was standard policy. Perhaps an indication that BMW/Mini was aware of the problems with the OE. So in a nutshell, my manual transmission broke, a number of others have as well, and I believe this was a known factory defect.

After spending $4000 in repairs to correct an oil leak, the icon indicating that the oil is at its minimum level is still going on and the service manager has not returned my call and e-mail regarding this issue.

In both cases it was explained to me that the engine had to be disassembled in order to make the repair. My question, then and now was if I had complained of a problem and the engine had to be taken apart, why wasn't everything done at once, as the majority of each repair was labor related and it would seem to be a good deal more cost effective to allow the customer to decide what should be done? Subsequent to the latter repair I noticed that my windshield washer fluid was leaking. I initially thought that this was a result of the repair and the mechanic possibly losing the fluid during his working on the car. I subsequently placed more fluid in the tank and once again it leaked out.

I contacted your dealership and made my last appointment. During the first 2 repairs my service advisor was Mike **. I left a number of messages on his voice mail, that were not returned. Eventually I made contact with Mr. Ho, who informed me that Mr. ** left the dealership. I explained my concern to him with regard to the windshield washer problem and made an appointment to bring the car in for a check of the issue. I brought the car in on Oct. 6 at 6:30 am. My service advisor was Ms. Lopes. At 2 pm, I still had not heard from her with regard to the status of my car and had to contact her. She informed me that the car was just being looked at and that she would get back to me. Once again I had to contact her later in the day and she informed me that the car would not be ready until the next day.

The following day after 12 pm, I once again had to contact Ms Lopes and she still had no information on my car. Later in the afternoon, I was informed my car was still not ready, and that upon further diagnosis of the vehicle it was determined that I needed a new windshield washing fluid pump and that a tensioner and idler pulley. I was quite upset at this news as I had brought the car in 2 previous times and this was not mentioned. I was then put through to Mr. Ho who informed me that my car was 7 years old and in spite of its low mileage, I should lease a new car. I found this latter statement to be rather offensive, as I always thought that a BMW well cared for should last over 100, 000 miles.

I opted to not have the latter repair done and to simply replace the windshield washer pump and replace a bulb took 2 days. Needless to say I am quite dissatisfied with my treatment at your dealership and will seriously consider not only where I will have my vehicle serviced but if I should purchase a new BMW.Sincerely, David

I purchased a BMW X5 back in 2006, which was 2.5 years old. I started repairs on the vehicle on the same year of purchase. It is now October 2010, and the issues with this car are horrible and totally unexplainable. BMW had my car for 2 months because they could not figure out what was going on with my AC. So they had to rebuild it. I have had to rebuild the suspension system and I had to buy the suspension computer. I had to replace the shocks several times, and CV joints on numerous occasions. I have bought a brand new alternator, radiator and 5 batteries.

What is going on with this car? Now I get warning lights saying "check oil engine level". But the oil is full. I am getting notification that the "timing is retarded" and I don't have a clue of this issue. I just spent $1370.00 because oil is leaking into my coolant reservoir, and it happened the next day, so now it is back in the shop. This is the worse car I have ever had and I will never buy from them again.

I purchased a BMW X5 back in 2006, which was 2.5 years old. I started repairs on the vehicle the same year of purchase. It is now October 2010, and the issues with this car are horrible and totally unexplainable. BMW had my car for 2 months because they could not figure out what was going on with my AC. So they had to rebuild it. My shocks went out in the truck on numerous occasions. I have had to rebuild the suspension system and I had to buy the suspension computer. I had to replace the shocks several times, CV joints on numerous occasions. I have bought a brand new alternator, radiator, 5 batteries. What is going on with this car? Now I get warning lights saying "check oil engine level", but the oil is full. I am getting notification that the "timing is retarded" and I don't have a clue of this issue. I just spent $1370 because oil is leaking into my coolant reservoir, and it happened the next day, so now it is back in the shop. This is the worse car I have ever had and I will never buy from them again.

I am filing this complaint on behalf of my daughter who is the owner of the car. BMW 530i 2001. The vehicle was parked in my driveway, went to back it out of the driveway but it would not engage. The engine starts, everything is okay but the vehicle refuses to reverse. No problem with reverse before. Also, there are no warning lights or anything indicating that something is wrong with the car.

When I went to a local BMW dealer, I have been told that I need to buy a new transmission with total price around $6,500.00. Is this is ridiculous or what a 5 years old car that needs to be bought another transmission? Are many people complaining to you about BMW transmissions? This is completely unacceptable. Please advise. Thank you.

I can forward all documentations and witness statements. I am chronologically taking pictures of my leg everyday from the scar left from my BMW 530i 2007 exhaust tips. I have all photos, witness statements, doctors' statements, and pictures of the car taken that day after I was burned. Also, I have a copy of my demand letter to BMW - sent to every department and even their legal team. I gave the 30 days. I have been ill with bad flu. Just now I am contacting out as in 3 more days. It will have been 60 days since I sent the letter.

I am going to have my attorney write them. Here is a link showing another burn from a 530i BMW 2007 on another girl's leg that I got off the internet **. This exhaust system is flawed. A child, animal, anyone could be critically burned by the exhaust placement. BMW should be held accountable and I am requesting acknowledgement of my demand letter. I felt my demand was more than fair - I have horrible black scar that I will now have for life.

I have a BMW X5 which maybe the best looking and best performance car I have ever owned. However, when you watch the commercials about how dependable and reliable they are, don't believe the hype. The car when not broken is great.

There is the problem, my car is a 2004 and it is barely used. I have about 65,000 miles on the car and I am at the shop once again having the air suspension fixed again. This is the 4th time in less than 4 years. I also have the service person calling me once again telling me that I need to have the axel replaced because it will eventually break soon. BMW and quality is not a match.

The guys at Ridgefield BMW deliver outstanding service. I only wish the BMW manufacture did. We also had a 2003 330I, which also was a complete dog. I laugh every time their commercial is played on TV about maintenance free for 3 years. For what you pay for these cars, the only benefit is that you have a BMW sitting in your driveway. It's not moving, but it's your driveway. I can't justify ever purchasing another BMW.

Three weeks after purchase of my N54-powered 2009 335i coupe, the fuel injectors for cylinders 1-3 failed on my car, midway through a 4-hr business trip. After a 5-hr delay, the car was towed to the nearest dealership, and a rental car was issued. However, after assurances from BMW, the rental car reimbursement was never granted. It took numerous customer complaints, threats of legal action, and nearly 10 months before the reimbursements were released.

Six months after purchase, my car experienced intermittent but significant drops in engine power, accompanied by a check engine light. The car stalled frequently when starting from a stop. After delivering the vehicle to the local BMW dealership, it was found to have a faulty turbo. The faulty turbo was replaced without future incident specific to that component.

Three weeks later, again while conducting an out-of-town business trip, the check engine light kept appearing intermittently, with accompanying losses in engine power, albeit less significant decreases than with the turbo failure. I called my service advisor at my home dealership and he advised to swiftly get the car to the nearest dealership, as the problem was likely to be a failing high pressure fuel pump. This was indeed the case. Due to return home on my trip the following day, I had to plead with the out-of-town dealer to complete the requisite service immediately due to my travel conundrum. The service was completed in time, and with no future complications.

My 2009 335i has been plagued by a series of significant engine-related problems from the day of its delivery. There have been several circumstances where loss in deliverable engine power has put me in precarious safety situations or caused me hours of severe inconvenience. My view on the car is now so morbid that I dread having to take it out of my city for fear of another failure while traveling. I have extreme concern that future failures are looming and that my car will experience atypical depreciation values due to its failures, through no fault of my own. I have researched into the Florida Lemon Law and found it is not applicable in these three circumstances because three separate and non-interrelated components were involved.

The BMW Series 325I has recurring problems with the side view mirrors. The actuator motor fails and causes the mirror to fold backwards as opposed to toward the car window. The mirror fold in without prompting when using the keyless FOB and also when unlocking the door with the key. I have had to replace my mirror twice in two years. The repair cost is close to $400 for each mirror and motor to be replaced. If the mirrors do not align, it is difficult to detect cars in the blind spot.

I purchased a brand new 2010 BMW 535 XI in Dec. 2009. The car is not yet 1 year old. I purchased the car as opposed to leasing it because I wanted to have a car that cost this much for a long time and I was going to make sure every maintenance required to last a long time was performed. Also, I purchased the BMW as opposed to a new E series Mercedes because of the warranty package, "BMW Maintenance Program, covering all factory-recommended maintenance and specific items requiring replacement due to normal wear and tear at no charge, for the first 4 years/50,000 miles, whichever comes first. " Note the wording "factory-recommended maintenance".

I am told by Sales and Service personnel that the car will need to be serviced for the first time at about 15,000 miles. I bring the car in at 15,000 miles and service department says it doesn't need servicing. I question, but 15,000 miles is 5 times longer than any recommended service period I have ever heard for an oil change and I have not had an oil change. They insist the car and oil is fine. They will not service the car unless I want to pay for the service.

I am not happy but assume they know what is best. It is now 1,200 miles later and I have a question and concern about a new low profile tire I had to have replaced (at $500+/tire another story) but thought while I was at the service station, I would get it serviced this time. Again, I am told by the service personnel the car does not need servicing. They check the computer for status of next recommend service and it indicates not until almost 18,000 miles is the service due. Again, no service will be performed by this dealership unless I wish to pay for it. I complain that a service interval of 18,000 miles means my brand new car will be serviced only twice in 40,000 miles of use.

This makes me fear the engine will be damaged with such low service intervals for oil changes, etc. and I purchased the car, not leased, and intended to keep it not trade it in. So the maintenance period would be up when possible serious problems caused by infrequent service intervals for oil changes etc. would occur. I am assured after talking to my sales person who sold me the car that there is a 'special oil' BMW uses in their cars and it will be fine.

I am not persuaded but again no service unless I wish to pay for it. Now my wife has to use the car on a trip of about 5 hr duration. On this trip at the half way mark, she calls and says, "the car status lights are indicating that the car oil is at minimum what should I do!" As the computer status indicator had given faulty information before (on low tires) and BMW said it did not need service, I said pull over, turn the engine off an then on to see if the light goes away. I suggested this because happened to me once and that is what happened.

This time the indicator did not go away. I called BMW service and they said I need oil! I said, "why didn't you service it when I brought it in if it now needs oil?!" Arguments to no avail. I asked how long can it be driven when this indicator shows like this. Service manager says 500 miles. I ask what type of oil does it need he says synthetic 5w30. I tell my wife to stop and get the oil ASAP.

She stops without going further puts in one quart and starts the car. The status indicator says it needs another quart! Wife puts another quart in and the light goes out! My brand new car was down 2 quarts of oil (and may even have needed more I don't know) and the ** BMW service center says it doesn't need to be serviced even now!

I noticed dark black muck on the exhaust pipes. I hadn't noticed before and am hoping those are not signs of metal engine tailing on my new less than 1 year old $70,000 BMW 535XI I planned to keep. My conclusion on all this is that BMW '(Corporate as in Germany)' has created and set into their cars computer a service interval that is unrealistically long, in order to minimize the expense to it under warranty period and maximize its sales profit. A damaged engine then, however, once outside of warranty period increases dealership and other third party maintenance shops revenues and thus is a win win for BMW and affiliates and a loss for the consumer. Misrepresentations on warranty protections and outright lies ('special oil') keep this system going. I believe there is cause for a class action suit against such practices and I would be willing to add my voice to any such action.

I have a 2994 BMW 745i car that should have been registered in December 2009. But because it wouldn't pass smog because of the engine lights. I took my car for service within the emission control warranty that I now know of. Yet when my car was finally diagnosed the warranty had expired. I have a court date on October 12 for pending registration and BMW has not respond to my numerous request for coverage of 4K catalytic converters that should have been covered under warranty.

Two things specifically which appears to be a very widespread issue. First, the transmission has lost its reverse function. The vehicle goes in drive without a single problem at all. This appears to be related to a defect in the drum on the vehicle. (A quick Google search will show you and unbelievable amount of people having the same problem) Also, the right headlight stays on even after the vehicle is turned off. This is caused by a defective transistor in the LCM (light Control Module). My light stayed on in my 97 BMW 528i and caught fire, burning the headlight causing a fire hazard. The estimate cost for these repairs is about $5000.

I have a 2002 Mini. The transmission is failing. The mechanic told me he can not get the parts needed to fix it. What is going on? My warranty was up about 10,000 miles ago. I can't even drive this car!

I bought a supposedly "Certified Pre-Owned" BMW 328 convertible from a BMW dealer (BMW of Freehold, NJ) 45 miles from where I live. I brought same car to BMW dealer half a mile from my house (Paul Miller BMW of Wayne, NJ). They refused to honor all the defects on the "Certified Pre-Owned" warranty OR what was left on the original manufacturer's warranty. They claimed they would never have certified it as pre-owned if it was on their lot. BMW of North America backs them up on this, saying that BMW dealerships are not owned by BMW. It's the dealership's call and I should keep returning my car to dealer of purchase which is 90 miles round-trip. Help!

My 2000 750iL BMW sedan with 86,000 miles has a transmission failure. This auto transmission was engineered not to need filter and fluid changing for the life of the vehicle, so the unit came from the factory filled with a "lifetime" fluid and sealed. Unfortunately, the fluid and filter got dirty, caused the transmission to fail and now BMW expects me to pay $7,200 for a new one. This is nothing more than bad engineering by BMW.

I am the original owner of 2004 530i BMW and have followed all maintenance requirements. On 7/7/10, took my car in for routine oil service (54,777 miles) at Encinitas BMW. Within 2 weeks, post service the engine overheated and check engine light came on, so took it to an independent BMW specialist and they said their was no radiator fluid. After extensive radiator evaluation they found nothing wrong with the radiator except it had no fluid. There was no leakage.

So, I went back to Encinita dealership and after the diagnostic check, they said the engine needed to be replaced. They think the engine got too hot, so the engine became damaged. The initial oil service included radiator check and I believe they never filled the radiator fluid which caused the engine to overheat. Therefore, I had to buy a new engine for $13,500 even though my original engine had only 55K miles due to their mechanics error. New engine purchased for $13,500.

I own a 2000 BMW 323I and I lost reverse. The car would not back up. I had passed the warranty period and had to pay for repairs out of pocket. This resulted to costs of repairs and a rental car for a week.

I own a 2004 BMW X5. I purchase it a few years ago when it had just 22,000 miles. I have maintained it well, always at a BMW dealership. It has major transmission issues and has since the day I bought it; hesitates, then finds a gear and slam, feels like someone hit you from behind. I have described this to more than one dealership (Indianapolis and Columbus) and they both look at me like they have never heard of this before. Any other mechanic or knowledgeable car person knows exactly what the issue is. My car now has 107,000 miles and it is getting worse and worse. I'm just waiting for the day that the transmission drops.

I bought a BMW car 116i from one year and 4 months. Then the air conditioner wasn't working. I went for the BMW service in Egypt for 6 times and they fixed it. Then it was damaged again in no time. They don't want to help me here so please I want to inform the BMW headquarters about this because I know they care for their name and they have honor. If they didn't save from the Egyptian system, I will go to Munich myself to meet them. Thanks a lot.

I have a 2000 BMW 323CI with 120,000 miles and 6 months ago I was at work and getting ready to pull out of the parking space when I put the car in reverse and nothing happen, the car didn't move, it felt like the car was in neutral, but I checked and it was in reverse. I had to get it towed to a dealership and they wanted to charge me $4000 to fix the BMW no reverse problem. BMW needs to fix this transmission at no cost.

I had a voluntary "red" notice for the 2006 325i Airbags on my vehicle file on line just a month ago. The passenger airbag stays lit whenever I place my purse on the seat. I called BMW and now to my surprise the notice is gone from the website and my vehicle does not qualify for the extended warranty. Furthermore, I have issues with condensation of the headlight and have taken my car to the dealer three times. The dealer has failed to fix.

I had an active steering malfunction on May of 2008. I took the car in to get repaired which was still under warranty. The car is a 2004 BMW 530i. On 9/6/2010, the active steering malfunction came on again. I was told that they needed to replace the steering rack, which would cost $4800. I asked them what they did last time the active steering malfunction went out. They said they replaced the steering rack but BMW only covers their parts under warranty for 2 years.

Every expert I have spoken with has stated that if the steering rack goes out, it should typically be around 8 years of age of the vehicle. Under no circumstance should it break twice within 26 months. Don, the head of service at Jake Sweeney BMW, agreed with me and requested BMW to pay for the part. They declined. I tried to contact BMW numerous times and they told me after 2 years that they don't back their parts. In my opinion, this is an outrage. No one wants to take responsibility for their actions.

I recently purchases a 2009 BMW 135i. I took it into the dealership for a burnout taillight and when I picked up the car, they had updated my High Pressure Fuel Pump (HPFP) software without my consent. Normally, this would not be an issue, however, it is widely known that this update, while unneeded in my case as I have not had any issues with my HPFP, causes a dramatic decrease in car power/performance. I am extremely disappointed in BMW and am considering selling my new BMW for a car that will not have its performance cut, by the dealership, without my consent without any issues with my car.

My BMW R1100GS motorcycle started smoking badly while I was coming into NYC for work. I knew I blew a head gasket somehow. I took it to the above address and after waiting two weeks for them to diagnose the problem, of which they charged me $200 more than their quoted 95 dollar rate they said that one of the pistons cracked and I needed to have a piston ring placed as well. The cost would be $1800. Then at least a week later they said that they forgot to order the piston and that it will be another $371 with tax. After waiting a month, I finally got my bike back and it sounded good.

However, after two weeks of not riding the bike I came back from vacation. I was coming to work and had to hit the throttle hard to avoid a swerving driver. I noticed thick smoke once again coming out of the exhaust. I brought it back to the same dealer/service center and the service manager (Rodney) stated that, "It is a totally new problem and you were told about it before and you did not want to have that work done." Also, he said that it would cost another $3500. I told him that that was a lie and why would I want to drive the vehicle that was 1/2 fixed down a highway.

Also, the price is outrageous. A brand new engine would probably cost me $5000 at the most. So, why would I pay $6000 to repair a 12 year old engine? The answer is I wouldn't. I would have just sold it for parts or kept it in my shed for parts for a new bike. The motorcycle is in their shop at the moment and I have already paid $2500 to have it repaired. I want to take it to another more reliable shop closer to me but it is in pieces. So what do I do now?

Vehicle is leased and needs to be turned into BMW, however the car was running when it was brought to BMW in Southampton 6 months ago. They said the engine was full of sludge and it needed a new engine at a cost of $14,000. Upon trying to pick the car up the car was not running, we had to have the vehicle towed. Upon inspection from our mechanic, the timing belt was broken, which of course would result in the car not running.

After phone call and several letters to try to refinance the vehicle, BMW will not refinance because our credit is not up to their standards. We have finally found an engine for $5,800.00 to be installed in the car then the car would be ready to be turned back into BMW. All we are asking for is a 4 week extension, which BMW will not give us. We have to turn the car in as is and then they will send us a bill for the $14,000.00 repair bill. I don't feel this is fair. We have paid the bill on time for years. So our credit is not perfect at this time, but we need a little help, because no one at BMW will give us the address or the telephone number to contact BMW corporate headquarters. Also BMW in Southampton said they have no record of this car being in there for any repairs.

I bought a 2000 BMW 328I 3 years ago and so far it cost me $8,500 in repairs (Vanos and vacuum leak was the biggest one $3,600 at BMW Mississauga). This morning after dropping my daughter off at her daycare, I came out and started the car and put it in "reverse". The RPM revved but the car didn't move. I quickly realized that I too have the "No Reverse" problem that so many other owners experienced. I'm so angry right now. I refuse to put anymore money into this "Ultimate" piece of junk. No more BMWs for me.

To fix this problem it will cost me another $4000-$6000. That's a total of $12000-$14000 in repair costs in less than 3 years of owning this car.

The vehicle has faulty alignment from the factory (resulted in damaged tire - not warrantied), finish is peeling off (door panels and steering wheel), there's A/C leak in the interior, window leaks (still leaks after 5 attempts to repair), engine faults (3 times for reduced power mode), door handle sticks are not fixed, and paint is peeling off roof and now the active cruise control failure. To give an update to earlier post, I finally received a return call from BMW Customer Relations. This was their response, at this point the area rep has decided BMW would not consider a buyout, replacement or even expediting the repair.

To note, the service center stated they do not have all the necessary test equipment to do the repair at this time and no idea when the equipment would be in. Wow, talk about a company really standing behind their product. There is no recommendation as to what service center has the equipment that can do the repair or maybe even volunteer to have the vehicle taken to that service center. I have worked in maintenance all my life, working for or with most major consumer electronic companies and what a difference in how truly customer oriented companies handle things and how BMW has handled the numerous and still counting faults on this 335i.

Honestly at this point, it really feels like BMW just got done telling me too bad, so sad, have a nice day, **. So, lesson learned I guess and hopefully for those considering a BMW you can take something from this. Do some research on this website and others, it's quite clear what kind of product and company this really is. My situation isn't unique. So if you're considering a BMW, do your research as you don't always get what you pay for. For me, I guess it's time to seek a legal alternative.

1) When ever I have a problem with my car I have to reserve a date after my reservation call with a minimum of ten days. Nevertheless, after these ten days they cancel the reservation with no previous notice or they only repair half the technical problems and oblige me to return back when they are free due to high traffic of customers (which is a permanent case). Moreover, I have to wait a minimum of 90 minutes to only agree to take the car.

2)According to the warranty policy of the car, any services or maintenance during the first 2 years or until 100k KM should be included in the warranty and I shouldn't pay extra fees. This was not the case I paid various items that I shouldn't have paid. e.g. (Break maintenance and AC filter, etc...)

Based on my work nature (Construction Engineer). I constantly need my car to be able rotate between my different working places(rural areas with no means of transportation available). And due to the above mentioned case, I wasn't able to best utilize my time which had a great impact on the quality and quantity of my work leading to great financial loses to the extent that I thought of selling my car to be able to cover the loses caused by simple carelessness of the agents of BMW in Egypt putting in mind the obligation I consider on the regional BMW for giving the agency to such low quality performers and leaving the brand name of BMW to loose its unique identity as a car for a first class customer

While stationed in Wiesbaden Germany, I purchased a 1990 525 and was very impressed with the quality and performance of the car. I began to look at purchasing new BMW while overseas. After returning from Iraq in late 2006, I spoke with Pentagon Car Sales and ultimately ordered a 2008 335i Coupe in August 2007. The car was to be delivered in January 2008. Well, that time came, no car, the delivery date was pushed back to March 2008, then April 2008.

In mid April 2008, I was notified that they needed an additional $200 to cover the active cruise control which was $2400, not $2200 as invoiced. I finally took delivery date April 2008. After driving the car for about a week I noticed it pulled to the left. I was directed to take to Karl & Son BMW in Mainz Kastel (Germany). They checked and said there was nothing wrong and charged me 150 euro (approximately $200), because there was no fault found.

I then PCSd (permanent change of station) to Fort Gordon, GA in late May 2008. My vehicle was shipped and received mid July 2008. Again, I noticed it still pulled to the left. I took the vehicle to the local BMW Dealer (Taylor BMW, Augusta, GA). They checked the alignment, wheels and tires, found that the alignment was off and that the left front tire was also defective. They performed an alignment, but would not warranty the tire because it had more then 1500 miles on it. So, I had to buy a new tire for my new car, that wasn't right from the get go.

A couple of months later, I noticed my floorboard was wet. There had been no rain, it was summer here. Once again, I took to Taylor BMW, they said the drain was clogged and that they had cleared it out. Now, were into the fall and winter season, no issue, no ac running. Come spring/summer 2009, I noticed the floorboard is still soaking wet. Again, I take the vehicle to the dealer; they have it for almost a week. Finally, I get a call, your car is ready. When I arrive and began discussing what the cause was, I am told they couldn't find anything wrong. At this point I had pretty much had it. I told the service representative that the car is not fixed, just because they can't find the problem, so they keep a little longer. During this time, I did a little research myself online, found that BMW has a service bulletin for this issue, replace the air conditioning drain. About the same time, I get a call that the dealer also found this bulletin. Eventually they get the part and apply the fix, I hope, well see this summer.

A month or so later, the car begins jerking while at a stop. Feels like it is out of gear and then drops in, its an automatic. Again to the dealer, again they can't duplicate it. Again, I say that doesn't mean it is fixed. Eventually they assign another technician, within 30 minutes he comes back and says that the software/firmware is out dated on my car and will need to be updated. I ask how far outdated, he said it is about 6 revisions out. I asked, well isn't that something that should be checked when I bring the car for services and these issues, yes he says and apologizes that it wasn't noticed sooner.

In the past couple of months the car has been having a rough idle, when first started in the morning, up to this point it was not an issue, purred like a kitten, hot/cold weather didn't matter. I am rather reluctant to request any further service, just to be told again, we can't duplicate the fault and oh by the way that's another couple hundred dollars for diagnostics.

In the interim between these more significant issues, there have been numerous lesser, brake and fog light failures. Which in itself isnt a major issue but the car was only about 14-16 months, lights last longer then that.

They finish on the steering wheel, began to peel off in chunks, then the on both the driver and passenger doors. Even the BMW roundel or logo on the center of the airbag was bubbling on the inside under the clear covering. Again, several more trips to the dealer, order parts, etc. After several weeks of back forth, all parts were replaced, but to my dismay, the color tone doesn't match. I asked the dealer and the response was these are the parts BMW sent and we can't replace the others to match, because they aren't defective. I asked well if all these peeled, wont the rest, what a surprise when the service rep, said yes. And reiterated but they cant replace them until they do.

So, now were into early 2010, the car is still less the 2 years old and I get a engine malfunction warning (engine malfunction - reduced power). I take it to Taylor BMW again, after a couple of days they call and say its ready. I go to pick it up and the service rep states that it was a cracked vacuum line, its pretty common and BMW has a service bulletin for it. As I am backing out of the parking lot at the dealer the fault flashes on the display. I go back inside and by the time the rep comes out to check the fault is gone. He tells me it may have been a residual fault, drive it for the weekend and see. So I do, and about a mile down the road there it is again. So after the weekend its back at the dealer, weeks go by, no fix.

I contact BMW North America Customer support, the rep assigned promises to find whats going on and get back to me in a couple days. Several days go by, no phone call, message, nothing. I call him, he is very indignant, almost as if I was bothering him. Once again promises to call and once again does not. I call him again, this time he says its between me and the dealer and that he is going on vacation. Wow, what a kick in the teeth. Finally, the dealer gets the issue fixed, I hope. When I go to pick it up the dealer states that BMW is willing to offer an extended warranty for reduced price. Instead of the $3000 it would be about $2000. I buy it, hoping for a little piece f mind and that the major faults are over.

A couple of weeks later, I notice water is coming both windows as I went through a car wash. Back to the dealer, and again after several days they say they can't duplicate the fault, but they adjusted the windows. Drive it for week or so and again it still leaks, this goes on for several more weeks (a total of 5 times in the shop) with the dealer replacing all the seals, well to date the windows still leak, actually worse than when I first took it in.

Then I noticed the paint is peeling off the roof, along the trim piece where the roof rack if I had one would be mounted. The dealer orders a new one, says it will be about a week, because they will have send it to be painted. Two weeks go by no phone call, so I call them. The service rep states he is sorry they forgot. So, I schedule an appointment, supposed to be a same day install. So after the duty day, I go to the dealer, the part hasn't been installed, but well get it down now. They pull my car around and as I walk up to it, it was clear the part wasn't installed correctly. The piece had inch gap from the front and the seals around it were pushed down into the roof and the windows seal was curled back. I also saw little plastic clips lodged in the wiper blades. I call the rep out to look at it, he apologizes as always. Sates we don't have spare clips but well get them ordered and call you when they are in. A little over a week later its finally fixed, again I hope.

Bottom line, this car which is barely over 2 years old, actually less if you count the time on the boat, has been in the shop going on 100 days, for a multitude of different faults, some of which are still not fixed. I have had to pay for parts that should have been covered from the get go. I have had to cancel several vacation/travel plans due to the vehicle being in the shop.

Any legal assistance in resolving this would be greatly appreciated, its clear I wont get any help from BMW or anyone associated with them.

In the last 4 years, there have been numerous "left/right brake lamp malfunctions." The car has been under warranty and I have brought it in to have it checked. Every time, Stevens Creek BMW have replaced all light bulb with a "life-time bulb." What I don't understand is that if the work sheet states that all bulbs were replaced every time. Why does all the instances of "left/right brake lamp malfunction" between the two bulbs happen within months of each other? Shouldn't brake lights last for more than a few months? From the time I bought this car, I have brought this car in to fix the "brake lamp malfunction" many times all with short periods of time in between all instances. Many of the times has also been the same brake lamp (left).

It's a Class-Action waiting to happen! BMW - North America advertises and backs up in contract that consumer pays only gas and tires for 50,000 miles or four years. BMW policy, which is not in the advertising or contract, is to charge all consumers for a battery. They are telling poor consumers that they run energy consumption diagnostics and that the dead battery is the customer's fault if the car is driven under three miles over "x" times.

I asked if this is in writing - they said no and that they know this policy is deceptive trade practices but their hands are tied by corporate. Wow! They cannot get away with deceiving customers like this, but they are and all across the country (read the internet) this happens everyday!

I own a 2002 BMW with only 64,000 miles on it. My car would not start so I had it towed to my mechanic (certified BMW mechanic) who told me my fuel pump and filter need to be replaced at a cost of over $800. I was shocked that with the low mileage on my car that this would happen. I think this is a bad part and BMW should reimburse me for this fee. I maintain my car, this should not have happened. I bought a high line so I would not have car problems.

I own a BMW 316i 2007 and the AC compressor went down even though the car hasn't made except 90000 km. Shouldn't the compressor last much longer than that? My daughter's 11-year old Nissan's compressor is still working fine. I have to change the compressor which will cost me a lot of money even though I bought my BMW thinking of durability!

I have a 2005 BMW 745li, it has 67,000 miles on it and the coolant came out of the car. I had it immediately towed and called the dealer and explained what happened and was told before I could finish explaining what happened that it was a high pressure hose that runs through the engine block, that it happens to all 745's and it would cost $10,000 to repair. Well it not only busted, it cracked the heads in the engine and blew the engine. I have a problem with the fact that they said and know that this occurs on just about all 7 series after 50k miles and do nothing to recall or fix. The answer I received from BMW was it would be to expensive to recall and since it doesn't happen to all then it wouldn't need to be recalled. I now have a car that I owe $30,000 on and its worth 30 bucks. Thanks BMW, it will be the last BMW I or anyone I know purchases again.

I called BMW North America to tell them that my 2007 328i was dangerous. the transmission was failing, the car was accelerating on it's own and was completely unsafe! I have two months left on my lease. I asked them to give me a new car, take back the "lemon" I had as I was scared to drive it and I was not going to pay the last tow months of the lease. The car has 8000 miles on it! BMW told me I had to take the car in to be serviced again (even though I told them it was unsafe). I did it.

The car has been at Santa Monica BMW since August 11. I was just told today that the transmission was broken. There were other electrical problems and they were putting in a new transmission! I called BMW North America-, spoke to a woman, Lainie, on August 13th who assured me that she would call back in two days and get me out of this unsafe car and into a new lease with them for a new car. And? Nothing! She never called. My car is still in the Santa Monica BMW service place. I have been with BMW North America for 23 years! They would rather I drive a dangerous car so they don't have to take the correct, legal and ethical position of taking back my car that has two months left on the lease, and giving me a new safe one. At this point, I am seriously considering legal action and going to the newspapers about BMW North America's seriously dangerous attitude. I called them again today, August 24, 2010 and left a message for Lainie. I have received no calls back.

As of this moment, I have no car and am driving a loaner from Santa Monica BMW who also never told us anything about the condition of my car until my husband went to see them today! Update: Just spoke to Lainie at North America BMW who said that the service station is waiting on a part to be delivered to fix my car and that she could do nothing until the car was fixed and then they would look into dropping the last two lease payments and that would probably be in early September! I want a lawyer! My car has had nothing but problems. It has 8,000 miles on it and has been in the shop three times in the last three months. The transmission slipped so many times, did not go into gears at all and the car keeps accelerating forward by itself so I can get killed if I hit another car!

BMW North America wants me to get back into a dangerous, unsafe car, pay for two more months on my lease instead of taking the car back and giving me a safe one to drive. I will sue BMW North America if they do not replace my car with a new one. I will not drive that car and I will not pay lease payments for a car I cannot drive and has been proven to be unsafe!

Since I bought it I have been in the shop for repairs at least 8 times.

8) Engine light came on.

Now, the steering wheel is peeling and BMW won't cover it. Really? I have had a history of various parts peeling and this car has very low mileage.

I need to get a towing bolt that screws into the front bumper. No one at BMW or the dealer they connected me with could tell me the thread size for that eye bolt. All they would do is try to sell me a new one. I don't want to buy a new one. I want to know what size it is, that's all.

My CPO BMW325i (2004), which I purchased in March of 2007 has engine failure and is no longer safe or drivable. BMW denies any responsibility since I had repair work done by my local mechanic who specializes in foreign cars and all mechanics have taken BMW courses. They still expect me to pay the loan amount each month for a car that does not move out of the driveway and because the thermostat housing is an OEM part they are off the hook. I believe since the engine says BMW on it, they should be responsible.

My wife's BMW was purchased brand new in 2006 from Valencia BMW in Valencia, CA. Ever since the purchase date, the quality and craftsmanship of a few parts have severely deteriorated. Most noticeably the exterior weather strip around the doors and windshield had begun to dry-rot, the paint around the weather strip had begun to fade, and the finish around the interior door handles had begun to chip away. The dealership in Valencia, CA has no resolution to this, and did not warrant a replacement even while the car under warranty. I contacted BMW's corporate offices for resolution and they, too, provided little help and consequently closed the case.

The damages speak for themselves. They are still in-tact and neither organizations volunteered to step forward to resolve this issue. I got an estimate for replacing the weather strip and molding around the windshield and for an amount of $1000.00 from another BMW dealership closer to where I currently reside.

I own a 1997 740il with all the bells and whistles, M wheels etc. This has low miles, 114k miles, less than 10,000 miles a year. And let's just say there has got to be something we can do to hold BMW accountable. My car is so bad I don't even know what to do. I am so angry that I will go to any length to make them pay. I have had nothing but trouble with everything on this car. I can't go into detail. It seems to me we need to start a group of individuals who have had these same problems. This car has ruined my ability to travel in confidence. It has wrecked my pocket book. When there are massive individuals all complaining of the same, there is a problem.

I am a mechanic and there are serious safety issues with these cars. We have been robbed. There has to be legal recourse. There are thousands of people on the web that have had all these same problems. It seems a massive recall is in order. I want serious individuals that can bring something to the table. Let's do it. There has got to be something we can do. We can do it. I can't take being taken advantage of like this, and neither can you. Don't wait. Let's get justice. I will be notifying other forums as well. Thank you and let's come together.

We took our 1996 BMW 328i into BMW Fairfax to get it diagnosed after we were having problems with the gauges on the dashboard after we changed a headlight. We were told that it was a faulty cluster and it would be $1,330 to replace it. We left the dealer until we could figure out how to come up with this money. When bringing the car back the very next day, all of the gauges were working and we told them that we believed that it was the battery and the light wiring causing the problems and not the cluster because when we put the light in, it burnt out immediately and sparks were coming from the light wire.

After speaking with Emily the service representative, she told us that it was the cluster causing the problem and yes we did need a new batter because the faulty cluster was causing the entire dashboard to light up when the car was off which was draining the battery. Taking her advice, we asked them to fix it. When we received a phone call back three days later, Emily said that the problem with the dash was still occurring and they would need $750 more to diagnose it further. At that point, I was very upset because I believe it was diagnosed wrongly to begin with. Please advise because at this point, BMW is not working with me and my car is still not fixed and still at the BMW of Fairfax.

I purchased a Certified Pre-Owned (CPO) 2007 BMW 328i with 6sp manual and roughly 41.5k miles including the additional 6-year or 100k extended warranty from Steve Thomas BMW (Camarillo, CA). At approximately 43k on the odometer and about 3-4 weeks after the purchase of the vehicle, I began to notice possible slippage in the clutch. Since the entire car is still under the factory/new car warranty from BMW, I brought the car to the closest BMW dealership, Santa Monica BMW, to inspect the clutch/transmission.

At first, Santa Monica BMW told me that they could not initially duplicate the clutch issue. But then a few hours later, they called back informing me that they were in fact able to replicate the problem and that they went ahead, ordered and "overnighted" a new clutch which would be installed the following day. I thought great, I was glad to have the clutch replaced while it was still under warranty. Upon pulling apart the transmission, Santa Monica BMW reported that the clutch was found to be "completely worn out" with heat marks that signaled that the clutch was "abused". As a result they said, the new car warranty would not cover the cost of the repair. The repair cost for a new clutch to be installed was estimated at $2,935. Completely ridiculous!

I purchased a Certified Pre-Owned BMW because I wanted the assurance that BMW North America puts on their "CPO" designated vehicles. As BMW North America states on their CPO website: "CPOs must pass an extensive examination - a thorough and rigorous inspection by BMW factory-trained technicians". They inspect the vehicle for safety, performance and wear. If something is not right, it is fixed. If it cannot be fixed, the car cannot become a Certified Pre-Owned BMW, which are then covered by their "New Car Warranty" up to 4 years or 50,000 miles.

Basically, the BMW dealership which I purchased the vehicle claims that when the vehicle was sold to me, the clutch was in good condition and that my driving was the cause of the burned out clutch. It is important to note, however, that Steve Thomas BMW admitted that the transmission or clutch was not inspected by a mechanic in order to certify the vehicle CPO! Which leads me to (2) two conclusions:

1) Since it would be nearly impossible for me to completely burn out a clutch in 1,500 miles and in less than 3-4 weeks (there is no evidence of any other abuse on my vehicle which would suggest that I was "abusing" the vehicle. No excessive wear on the tires or any other aspect of the car), how can a consumer ever be protected from a dealership claiming that the clutch was "okay" at sale without ever inspecting the clutch and thus, being charged for it as "abused" after the fact?

2) The suspicion that the clutch was in fact not truly "abused". It seems strange that the clutch was suddenly found to be "completely worn out" despite the fact that the Santa Monica BMW service department was not able to duplicate the clutch slippage problem initially. How does a clutch slippage problem go from no issues to "completely worn out" upon pulling the transmission? How do I know that the Santa Monica BMW service department did not cause the clutch burnout when they were trying to duplicate the issue?

What mechanisms are in place in the CPO program or within California laws which protect consumers from these kind of false accusations that could so easily "void" vehicle warranties? The dealership is clearly incentivized to classify all repairs as "abused" since they are able to charge retail prices for repairs and BMW North America is not on the hook for paying for any repairs and as an added bonus, are able to sell additional parts to dealerships to sell.

How is the consumer protected in this situation from "abused" Certified Pre-Owned BMWs? I imagine the same issue could occur from new vehicles as well, right? Thanks for any advice that you can provide. I am without my vehicle and must carpool to work. I must pay $3,000 to get my clutch fixed at the dealership, since getting the clutch fixed anywhere else will void the rest of my warranty.

I purchased a certified pre-owned 2003 BMW 525i with 123,000 miles. After two years and applying less than 20,000 to the car, the transmission has failed with no warning by the instrument panel. The car has always been serviced by a certified BMW mechanic.

I bought a car that I believe is a lemon from BMW. It broke too many times and recently here in Jacksonville, Florida. It stalled and I had Brian, service manager, sit in it to see the service engine light is on and the car was shaking not driving more than 20 mph. It's a 335i. Then i gave the car to him and it was taken in by my bf just two weeks before and they falsely input wrong information about what happened because they documented that we didn't want to wait and it's not true. We wanted the car diagnosed and we were told that the computer was reset but today I was told that nothing has been done because we didn't want to wait. It's a lie. He waited for five hours. They are not taking accountability and responsibility for this car.

They would not give me a loaner and I didn't feel that they cared about what I had to say. I pay $700 a month for this car and it was very expensive and it has nothing but problems. I've complained about the navigation turning on/off since I bought the car for last two years and I have records and about the car coming out and this is the second time it's dying on me. Please help. Loss of money, I cant go to work, I lost clients, I lost time. I cried today and I'm paying $700 for a car that I believe is a lemon.

The economic damage is that the trade-in value is being deeply discounted at a BMW dealership because of this problem. No, I am not purchasing another one, the BMW dealership is tied in with an Acura dealer!

After 3 years as a loyal owner of BMW car, it appears the quality of your vehicles service department has gone down. I sent my car (regn no. HR26-AN-3737) to your workshop on 01/07/2010, however when I attempted to resolve the issues with the workshop employees, I was told that I'll get it back by 20th-July-2010 due to shortage of some spare part.

I am certain these employees are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards. I have suffered a great deal of personal hardship, including lost precious time and emotional distress, trying to resolve this issue. Please immediately investigate and contact me at your earliest convenience so that I'll get my car back ASAP.

I purchased a 328i BMW just 30 days ago. Since purchasing, I have been back to the BMW dealer 3 times with the same complaint regarding the radio. Anytime you hear an HD quality song or listen to your CD or iPod, you hear a distortion gives you the impression your speakers are cracked. The technician claims the car has been hooked up to all systems and their is no problem with the radio. They are telling me that since I purchased a car that has a base model radio, it doesn't have enough power for HD or iPod therefore, this is the reason for the distortion. This is ridiculous! How can you purchase a car that yes, may have brought a base radio, but not give you sound quality. If it is not compatible with HD or iPod because those frequencies have more power, then why advertise a car with these capabilities.

I contacted BMW customer service and there is nothing they can do other than file a complaint. In other words, I purchased what is supposed to be a quality car with a radio that sounds awful. Everyone from service personnel to the person that sold me the car swear there is something wrong yet the computer systems indicate there is nothing wrong, very frustrating. My time for going to the dealer couple times, the frustration of not being able to hear normal sound and the embarrassment every time rides my new car to ask what is wrong with your radio, unacceptable!

BMW is a fine car until you need parts. I had my car broken into and needed parts to replace the window and door moldings. I've been waiting a month and the people at BMW USA tell me that is not long at all. On average, it takes far longer to get parts. They tell me things like batch processing manufacturing and inventory control. When I ordered the car new, they built and delivered it in under a month. But parts could take 5-6 months and the consumer is stuck. And they really don't seem to care. So now I pay over $1,200 per month in lease payments and drive a GMC rental car. Again, that's my problem, not BMWs.

bougth preowned 2002 x5 i 2005. have had all kinds of problems with this car. electrical issues every day new warning lights, dashboard & controls lost digital display, window motor broke destroying the window pane, $1,250.00, a/c control panel went bad $ 900.00, replaced all bulbs at least three times, a/c compressor went bad $ 900.00, and so on and so on.

repair cost are out of control, service at DiFeo are the worse, they just don't care if you never come back. BMW of america in is collusion with its dealers ang ignores all complaints. the answer buy american! all in all it coast me over 7,000 to fix some of the issue with my car in service for days at a time

I bought a BMW 645CI 2004 model from Major World in LIC, NY. The title was not clean apparently there was a manufacture buy back from BMW due to a leaking moon roof. I thought the problem was minor so I purchased the vehicle, BIG MISTAKE. You name it has gone wrong the car has numerous mechanical issues every year I spend a minimum of $3000.00. I am upset my husband and I are always arguing, because of the vehicle it went to BMW for service roughly 15 time in a 18 month period. After that we took the car to a certified BWM mechanic, to fix as BWM rates are 125.00 an hour. I need some help and guidance and am just so confused the car has numerous mechanical problems and is not under manufacture warranty for the last 2 years.

Its not fair that BWM knowingly put a LEMON back out on the market and the sucker I was purchased it. HELP PLEASE. I don't blame anyone but myself but at the same time it's not fair and BMW points the figure at Major World and vice versa, it makes me sick and worried to deal with this and it is my only means of transportation. Seriously BMW is a multi million dollar corporations cant they fix of replace my lemon for something of equal value? I am sorry but it has been very frustrating for me.

I have 2 children in private school a husband that is always arguing with me and is tired of spending money that should be put away for my children's savings on making the car safe for me to drive. Every time I drive after my brakes failed in 2009 I hold my breath when and error message pops up. Please help me!

I have a 2006 550i SMG that I bought in January 2008. I am extremely lucky that I bought the extended maintenance warranty because I have had nothing but problems with the car. The car has been in the workshop over 12+ times now, for things like Hydraulic Failure (4 times), Steering Failures (4 times), Computer (3 times) Failures.....

I can go on on. I am actually taking the car in on the 5th of July again since my Navigation/Computer system stopped working. What make matters worse is that the car has been in the workshop for the same problem over and over again. I called BMW North America and spoke to someone 4 times, but apparently their support line realy don't do anything and can't do anything. It is sad that a luxury car maker like BMW has such poor service and support.

I am ready to sell my car and Buy a Mercedes. I also have a number of other friends who have problems with their BMW's as well and looking to sell and move on. To all, My suggestion is to stay away from BMW's since their service and customer support is gone downhill and is only getting worse. [Damages:] Besides getting stranded by the car dying in the middle of the road, None.

The car suffered a fuel pump failure at just over 2000 miles. Went into BMW service for a replacement fuel pump which was replaced under factory warranty that included a ECU software change that produced an unwanted effect of turbo lag that under certain conditions might cause an unsafe driving condition. I tried to refuse the software replacement but was told I had no choice. Unsafe turbo lag producing unsafe driving conditions.

I've have taken care of it in all aspects. suddenly stopped going reverse, I have read in the internet that is a very common problem with these cars.

I've have taken care of it in all aspects. suddenly stopped going reverse.

i have a big problems with THE BMW ROAD SIDE ASSISTANCE my car was locked and I called to bmw road side assistance to help me and they sent a guy who cames to unloked my car but he broked my window. AND NO BODY WANTS TO PAY THE DAMAGE! THE CASE NUMBER WITH BMW ROAD SIDE- ASSISTANCE IS 1348239. THE COMPANY WHO CAME WAS POP-A-LOCK! DENNYS THE MANAGER OF POP-A-LOCK DIDNT WANT TO PAY THE REPARATION AT THE BMW DEALER. I WANT TO REPAIR MY CAR IN THE DEALER I DONT WANT TO LOSE MY DOOR, WINDOWS, SWICHES WARRANTY! POP-A-LOCK WORK ORDER NUMBER IS 64872. i did a report with bmw road side asistance and already pass 6 days no body response and my car is in VISTA BMW DEALER READY TO REPAIR! issue DATE 05/27/10 VEHICLE: BMW 328I COUPE 2009. the economic damage is up to 1000 dollars. who the bmw doesnt want to pay for the repair!

Photos of the peeling are available. Clearly a new cars paint on a BMW should not be peeling in a few months in 4 places and BMW should acknowledge and cover a paint defect. Had repair done; cost to repaint $882.44; my cost $441.22. BMW should reimburse me the $441.22 and I will pursue. Does not live up to BMW past experiences and advertised quality standards.

Started the car one day, didnt have first gear. Car operates fine if using tiptronic, however, it puts it self in fourth gear if attempting to use transmission as intended (automatic). Due to the excessive cost of repair (~3k-6k), I was forced to lease a new vehicle. 2k down, $434 a month. I do plan on getting it fixed eventually - I just need to have 4k saved up that I don't need (hah!).

My sun roof started to make noise a few months after I leased this brand new BMW. I've complained numerouse times to my dealership but they said that everything is working just fine and they cannot replace anything under warranty while it's working. Now the warranty is no longer valid and my sun roof stopped working (this car is still only 3 years old). I have to pay several thousands to replace this sun roof or they can install a new sur roof engine for 800 but I'll not use it because it can break again. I've had so many troubles with this car - you don't want to know. It first started with multiple engine problems, software problems and now this thing happened. I still have left to pay 35 thousand for this car.

The 323i 1999 car was in excellent shape and now the transmission is gone after putting $1000 sensor in it. It has 94,000. miles.

This is regarding my 2008 BMW 335i. I am doing this, because BMW North America has not responded to my complaints. Ever since I purchased the car brand-new, it has had the same issue which has not yet been fixed. It is the "high-pressure fuel pump." I have taken my car into the BMW dealers for about a minimum of 6 times now, and each time, it has wasted at least 2 days of my time.

This morning, May 1, 2010 at 4pm, I needed to go for some errands; and the car cannot start properly. The whole car shakes like a roller coaster, and fumes fill up my garage with odors of burnt fuel/oil. I attempted to contact BMW North America again, but of course, they are closed. I spent $54,000 on this car, and it does not run as smoothly as my Honda Civic, which does not have issues as major as my BMW.

I have scheduled another appointment with BMW Riverside for Monday, May 3, and I hope that they can patch things up that BMW Savage was not able to do anything about again! I want other consumers to know that paying more for a vehicle does not always mean better quality. I have spent so many of my free days on this car, and it is frustrating, especially when the company does not resolve the issue but rather patch it over and over.

Transmission failure happened with 2002 BMW 530i--same as other BMW transmissions. It's just 80,000 miles. It's the most unreliable car I've ever driven, with the kind of problems that keep coming for this car. I've been spending too much time and money on this. I have to spend $5000 for it. And I already spent around $1000 for fixing other things that fail, like seats.

Guess I won't be buying BWM number 4 after all. And I haven't eve mentioned the 4 flat run-flats and bent rim suffered in less than a year and a half of driving the current 335i. Out of pocket 600+ dollars on misleading sale and over 2000 in rim and tire replacements.

My 2005 525I needs more repairs than any other car I own. The new light is $491, transmission leak at only 62,000 mile is $960. The fan went, I'm out $955, front bushings, out $722. By the way service tech tells me they are made to go out at 45,000 miles. I still owe $3,200 on this piece of ** car. I have a2005 Tahoe with 116,000 and only spent $1,500 on repair. I will never buy a BMW and will not recommend this vehicle to anyone.

I purchased a 2000 BMW 323i new back in 2001. The window regulators have broken 10 times in the time that I have owned the car. The back windows broke the first time I rolled down the windows after purchasing the car. The BMW dealership said it was due to "a bad batch of parts". A friend of mine said he had the same problem with his BMW 10 years before that. I'm now trying to get the vapor barriers in the doors sealed properly because they were cut by the dealership to repair the windows and I now have water coming into the car. The sunroof is broken and the transmission has problems changing gears. I wish I had never bought the car.

I bought my BMW 2007 525I on Dec 19 2009. Since I had this car for six moths, two problems happened to my car. First problem happened two months ago that speed odometer failed then four days ago the second problem is engine overheat. I had emailed to BMW to help me and solve the problems or investigate but no one from BMW called me.

I took the car to dealer and they fixed the problems already, but I don't know if there will be any more problems in the future. I noticed that many customers have same problem with 5 series with engine overheat . I hope that BMW will contact me and do major service on my car. Luckily, I was driving on a local street and there were not many cars when the sign engine overheat came on.

I have a 2008 BMW 535xi. This past Saturday, I was driving my car for about 20 minutes when a warning message came up that my car was overheating, to turn off the car and do not open the hood. The scary part was that there is no acceleration. No warning, just cut off. Luckily, I was not at a busy intersection, but needed to push the car out of the street.

Century BMW in Greenville, SC repaired the car and told me it was a cooling fan problem. They have not seen it forthcoming about this problem. It is terrifying and life-threatening to have no acceleration without any warning. I was just lucky not to be in traffic or on the highway. Will it happen again? Is there a defect with the fan? The car is only 2 years old.

I bought a 2000 BMW 323i at the end of 2000. I have had nothing but problems with it. Consistent problems with the sun roof not working (3x it's been fixed and is now broken). Consistent problems with electric windows (2 and 3Xs fixed and the back right is now not working). Brake rotors sensors over and over again. Cam Shaft sensors 2X, Fuel injectors, etc etc but the worst was at 50,896 miles having to replace the entire transmission to the tune of $6,358.26 from my local dealership! I have babied that car and it has done nothing but give me problems. I am only now learning that so many others have had an issue. I want my money back!

My son David has been looking for a 2007 white BMW 335I coupe for sometime. He was searching the web when he came across one that Beverly Hills BMW was advertising on the web for $29,711. He immediately contacted them and spoke to Arman H. Arman told my son that the car was going to be certified that day and until then they could not sell it but that he would have the first right of refusal since he was the first to contact them. David then told Arman that he was going to contact his parents so that they could come down with him. Arman said that was not a problem.

Later in the afternoon, Arman called David and said that he was not able to stay to show him the car but that he had told another salesman, Mike F. about us and that he would handle the deal. David received a call from Mike while we were driving down and he asked if we were still coming, and my son said yes that we were on the freeway and should be there shortly. When we arrived at the dealership, it was a little before 6 pm. We were greeted by Mike and he said don't be scared of the scratches and the dirt on the car because the car still needed to be detailed. The car also had a sign that read don't sell. So Mike took us for a test drive, and when we got back, my son said that he really liked the car, so we told Mike let's go in and write an offer and he agreed.

While writing up the offer, Mike asked how are you going to pay for the car are you refinancing and we said, "No we are paying cash." Mike said, "Okay," and took our offer to the manager. He was gone for sometime and we were wondering why it was taking so long that maybe he couldn't find the manager. Then finally Mike comes back to his office and said, "Folks, I'm really sorry but the manager said the car was sold while we were test driving the car." We expressed to Mike how upset we were, and he said I totally agree there was no way that car should of been sold, especially if you had the first right of refusal. We asked to speak to the manager so Mike went and got Marc D.

We asked how could this be and he said, "Well, it happens and there is nothing we can do, it's sold and the papers have been FedEx already. My wife said FedEx doesn't pick up after 5pm, so how could that be, we even had the keys. All the manager said was, "Well, they had qualified for the loan and it was a done deal." My wife told him that he hasn't heard the last of us and that we wanted his managers name. The next day Wednesday, April 7th my wife called the general manager Seth W. and got his voice mail and told him to call her back.

Later that day, Mr. W. called my wife she asked him if he had heard of what had happened last night and he said what do you mean and so she proceeded to tell him and he said, "Oh, I received a call last night and that it was a mistake and things happen and I said that was no mistake there is something shady going on and he said, "Sorry, you feel that way but the car is gone and that's all. There is to it I can try and find another car for you" and my wife said do you really think I would do business with your company. Until today we have not heard from anyone apologizing for what they put us through. Our son was extremely upset that he wasn't able to get the car and that he had sent us on a trip over fifty miles one way along with his girlfriend who came from Oxnard. We were all devastated by the events that took place yesterday.

Window trim has fallen off. Dealer said poor quality adhesive was used by factory. I reported the hazard to BMW North America. Dealer offered to install new trim, if BMW North America supplied the window trim. BMW North America refused to stand by their quality and refused to pay for either the trim. BMW NA charges $300.00 for the part alone.

Health hazard. Driver can trip coming out of car. Trim cost $300.00. Auto repair shop was kind enough to install for free.

Ii have two 2009 BMW 740li and I was forced to change their tires for $4117 because of defects on them. And now it appears that they are not suitable for this type of car. All the new tires we installed also have started to have the same defects. Now I need to claim that they should pay me back what I already paid. It's not fair and not accepted at all. I already sent the same complaint but this one is the corrected one. The car warbling and very dangerous to drive because of these defects.

I have two 2009 BMW 740li and I was forced to change them for $4117 because of defect on them. And now appears that they are not suitable for this kind of car. All the new tires we installed also have started to have the same defect. I need to claim that they should pay me back what I already paid. It's not fair and not accepted at all. The car wailing and very dangerous to drive.

I own a 323i BMW. The other day, while shopping with my girlfriend, I parked in a parking lot facing another car. I put my car in reverse and nothing happened, I tried several times but it was like putting it in neutral. I had to wait until the owner of the vehicle facing us came and left the parking space so that we could move out in a forward move.

I purchased a 2008 BMW 335I and after having the car for 3 weeks, I am now experiencing issues with the Turbo. I took the car to United BMW of Gwinnett. After having the car for 4 days, they informed me that the turbo needs to be replaced. I have read that this is not an uncommon issue with the car and that many other buyers of the car have had the same issue with as little as 800 miles on the car. I have wasted days from work taking the car in for service. It also poses a dangerous risk to me and my family when the car reduced power on the highway. BMW claims that the turbo is bad, but cannot tell me why they went bad.

2007 BMW 335i was brought to dealer Pace BMW in Port Chester, NY for long cranking start and rough idling, loss of power and service engine soon lit. High pressure fuel pump was replaced with sensor. But after driving home, the engine light came back on and loss of power. I paid $1200 for work done and just found out that HPFP was changed 10,000 miles previously, so HPFP was changed twice within 10,000 miles. I just found out that April of last year, when pump was said to be bad due to 14% ethanol in tank, the HPFP was extended to 120,000 miles which means that my pump was in warranty and I shouldn't have paid anything.

I called BMW NA and spoke to Sunny. He stated that HPFP that was changed at 52,000 miles was a "good will gesture" from BMW and that it didn't carry any warranty. So when it failed again at 62,000 miles, it was out of warranty. The car's engine and fuel system is defective and is not caused by wear and tear. Many people are having the same issues and BMW fails to do recalls just like what Toyota did. I lost power on Interstate 95 a few months back and an 18-wheeler hit me at the back but we were going maybe 10 miles an hour in traffic, but it failed to accelerate before he tapped me. I placed a 911 call for this incident when it happened in NY.

I bought a vehicle on 2/19/2010, X3 2007. I could not pull in cell phone charge because lighter does not work. Every time I start up the car, it takes two cranks. And there is a crack in the windshield. I haven't made my first payment yet and they will not take care to the windshield. I called Geico and they sent technician to look at the window. Technician stated to take vehicle back to have them replace it. The damage was not caused from road. Crack is from the inside out. Do not buy your BMW from Northwest. Go to Annapolis or Towson. They have more pride about their service.

In Oct. 2008, I went through a lease assumption. There were three parties involved in order to make this transfer: BMW Financial services, Mr. H., the original owner of the 2007 3 series and myself. I went ahead and continue with the transfer paying BMW financial service $568, it was a paperwork fee that is required by BMW to complete the process. During the transfer Mr. H and I completed our paperwork, sign and power of attorney was stamped to finalize the entire process.

It took about a month for that to be done. Entering Nov. 2008, I finally had Mr. H, removed as the owner and I am now the primary vehicle owner of the 2007 335i. The final step for me was to take the vehicle to DMV and pay for registration, conduct a smog check and do a vehicle inspection, etc. Once that's all done I should obtain my 2009 registration being register under my name. It was no problem. I went through entire process being careful, making sure that everything that needs to be done is done.

A year went by and it was time to renew my registration for 2010. I went ahead mailed a $615 check to DMV early, leaving enough time to avoid any late fee. In Dec. 2009, I received a letter from DMV stating they needed the original title to my lease and $38 fee. Being very confused, my first thought was maybe DMV made some kind of mistake? I'm leasing the car, I wouldn't have the title?!

Long story short, BMW Financial Service messed up on the paperwork having me as a buyer vs. a lessee, causing this mess that became my personal issue! I've been to the DMV 3 times already waiting an hour for every visit and being on the phone for several hours with BMW faxing my doc to them seeking for a solution but not one person has gotten back to me. I still not able to get my 2010 registration! In order to resolve this: DMV needs BMW to FedEx the original title to them. But BMW won't do it!

Someone out there please help! It's mid March of 2010 and I'm still not able to obtain my 2010 registration. I've just been between the DMV & BMW since Dec. 2009. Might I throw this in, that BMW suggested that I'd go to another DMV. Are you serious?! I believe everybody has a life, I don't think that's a solution here! There's only one system, DMV just wants the title, having me going to every DMV in Calif. Will get me my sticker! I don't see why BMW can't fix the problem when they created this mess in the first place!? Please any advice would help!

The reverse in my 2001 BMW 3 series now just stopped working. I now drive forward. I'm very disappointed after reading this is a known, common problem.

We bought a 2000 740iL in 2009. It has been nothing but money, money, money. We spent $1000 the first 3 months we owned it on sensors. Then in about the 9th month, we had knocking in the engine and the repair guy said it was the venous, and it would be cheaper to put an engine in, that was $4300, then $155 for a heat valve. Then 1 month later, a water pump for $454. It is never ending bills. I have a Ford Explorer and a Ford Ranger that I never spend money on. I will never buy a BMW again. The repair people are so arrogant and say that you should expect to put money in this car. That is ridiculous. This car sucks. I have spent too much money and can't sell it. I will talk bad about BMW forever.

I just pulled off a very busy and fast Parkway on the way to work. Pulling into my workplace parking lot, I lost all steering. The steering wheel just spun around freely. AAA to local BMW dealer where they found the bolt that holds the steering rod to the steering rack had come completely out allowing the rod to de-couple from the rack. There were no indicator lights, nothing. Suddenly, I had no steering. We came within a few minutes from disaster. I have notified BMW and await news from them.

I have a 2005 BMW X5, 3.0. The car has 110,000 miles on it and the transmission just went. I was very surprised. While the mileage is not low, it is a BMW. It's also a truck and I've never towed anything with it. All routine and recommended maintenance has been performed by BMW. No one else has ever touched the car. I called BMW North America and essentially go stonewalled with a very cavalier response, not unlike what others have posted.

I was 2 hours from home, which entailed having to find another way home and then remotely coordinating my car being towed into the nearest BMW service center. Naturally, I needed to rent a car. I also am so distrustful of BMW at this point that I won't even let them fix the car. I'm having it towed to a certified independent.

I bought a used 2004 545I BMW about 3 years ago. I have had so many problems with this car, it's crazy! I will never buy a BMW again. First, it was an oil leak that broke my brake booster, then my temp sensor broke. Now, my car shakes and shutters. When driving 30-40mph, the car jolts like I've been hit from behind (scared the crap out of me, now I'm used to the jolts). It's in the shop for the mass flow sensor and I keep getting "increased emissions" light. Worst car ever! I want my Lexus IS 300 back! This car should be recalled.

I leased a 2008 335XI that should never been allowed to be sold! BMW knew the engine was a failure and still sold them to the consumer! I have filed a lemon lawsuit. I have had so many problems with that car. It started week one with engine noise, which I know now was because there was no oil getting to the top of my engine because the VANOS system is a design flaw that doesn't produce enough oil pressure to get the oil up there! And it went down hill from there!

BMW cars and SUV tires are equipped with a technology called Run-Flat Tire which allows you to run the tire even if your car tire is punctured (flat). This technology called PAX technology was introduced by Michelin tires and they were forced to discontinue due to several issues in Europe and US. My problem with BMW is that my newly purchased X5 can only give less than 10K of tire life, around 6 or 7000 km. The steel radial threads of the tires are exposed that cause the tire to be flat (puncture) frequently and I need to depend on the BMW dealer to come and change the tires. Unfortunately, BMW India doesn't supply spare (stepini) tire or the tools like Jack or wrench to open the tire. In my case, BMW said they will not be responsible for any issues related to the tire. So, please don't buy BMW in India. They do not care once they have sold the vehicles to you. Each tire costs around 15-20 thousand rupees.

BMW Tires are very expensive because they use the failed technology that they claim it is the greatest. Your time is wasted every time because you can't change the tires yourself. You need to wait for BMW to come and replace the tires for you. In India, BMW customer service is very bad, from Dealer to the head office. I complained to the BMW head and customer service in India, but they said they can't do anything for me. If I need to replace the tires to normal tires, I have to spend close to 1.5 Lakh rupees.

My 2000 BMW 323i Wagon had a transmission failure. It would shift into reverse, but would only rev when I pushed the gas pedal. I have to have the transmission rebuilt. After searching online, I saw that this has been a huge problem with these cars and BMW refuses to accept responsibility for it.

I bought two of 2009 BMW 740li. I liked the car but something is wrong with front wheels tires. In one month, I noticed like hums or balloons on the side of front tire which affects on steering wheel so bad. The tires are Goodyear kind. I took both cars to the dealer and they noticed the defect on tires but said no warranty on this. So I had to by four tires for the amount of $4500. In one month later, the same problem arise again. I could not drive the car because of the of the steering wheel shaking dangerously and not comfortable so I took to dealer. The dealer said take to tires company. The company said they are not responsible because the problem is from the rim. Now, I don't know what to do. Do I have to buy each moth a tire which costs $1000 or what? Nobody is solving our problems. It's not just my cars, there are hundreds now facing the same problem here in Saudi Arabia. Please, we need your prompt action on this.

I have a 2004 5-series. When going down the interstate in the passing lane, I suddenly lost all power. After receiving my car back as "fixed", the problem happened nearly resulting in a rear-end collision. Finally, after 8 weeks total in the BMW shop and after ridiculous expense for everyone involved, I picked up the car again, "fixed". The next day, the same type of error message appeared on my console as before, "service engine soon". The car was also missing under a load all along during this process. When this error message appeared, my car did not lose power. However, I had been told that this type of message was constantly appearing during this whole ordeal. I informed Mr. Keith at BMWNA and BMW Financial that I was returning the car to the dealership and would no longer make payments on it until the issue is resolved to my liking. Was I took a stand on the issue I have heard absolutely nothing in response. I have been "cut-off". I apparently no longer exist! I am interested if anyone else has had this issue.

I purchased a 2005 745Li BMW in 2008 and had problems which the extended warranty do not cover. Why get the warranty if it does cover the thing that you need? Please help! I have so much to say, but don't have enough space to write it. There's the transmission, Navigation System, Radio.

I bought a new car on October 13, 2009, and have had a loaner car for over 30 days for all the problems. My car was towed to have the solonoid valve replaced. The dashboard light, and thermostat, as well as the differential, which all had to be replaced. At this time, the car only has 3,500 miles. I told them I didn't want the car, and I wanted another one. They had me sit with a salesman, and pick out another car. When I followed up with the sales manager, he said BMW corporate would not approve of it. Why would the sales manager have me pick out a new car before approval? I feel that something is not right. I can't get straight answers from the sales manager. He gives me a different story every time I call him. Either he doesn't remember from the last time we spoke, or he is not telling the truth? I drove other 2009 BMW with the same whining noise. I believe they have a problem, not only with my car.

My name is Armand and I drive a 2004 BMW X5 with 89,000 miles. I was driving down I-10 East (going about 65 mph) in Houston on the inside lane when all of a sudden, I heard a big boom and saw white powder, which at the time I believed was a cracked driver's side window. After a few seconds, I realized that my window was not broken and I was under the impression that I must have hit the median, which caused the airbags to deploy. My cars accelerator would not work and the steering got a little stiff.

Shortly after, BMW road side assistance come on over the cars speakers and asked me what had happened. I told them that I had hit the median and I did not need them to send the police or a wrecker. After inspecting the car, I saw nothing wrong with it at all, no scratches, no dents nothing at all. Seeing nothing wrong with my car, convinced me that I had not hit the median and that the deployed airbags was not my fault.

This brought up my second question. About 3 months earlier, I was in an accident which causes over 10,000 dollars of damage to the front end. The airbags did not deploy in that accident even though I hit the car in front of me at nearly 25 mph. I am wondering if the airbags deployed as a result of the accident 3 months earlier. I read about the recall but from what I found my car does not fall in the category of cars being recalled. I also read that BMW does not want to cover the cost (about $5,000) to repair the airbags. I was interested in seeing if anyone has filed any lawsuits and what the outcome was. I will be taking my car to BMW tomorrow to see what they tell me. I hope that they will fix it but if they don't, I want to be prepared to take the actions needed to fix my car.

This could have been a very serious accident. I-10 is a very busy highway and not only could I have seriously been injured or killed but so could another driver. Any help, advice on similar experience would be greatly appreciated.

I purchased a 2005 BMW 745li in May of 2008, and at the time, the vehicle had 45,700 miles on it. It was my dream car and has turned into an absolute nightmare from day one. The vehicle has been in the repair shop approx 10 times with the following problems: air compressor, which was replaced, door handles replaced due to draw on battery, battery replaced, which should have not been replaced due to the comfort door handles, fuses blew all the time, motor in front passenger window replaced twice, motor was knocking, still knocks, transmission failure, tension belts replaced, vehicle was towed three times to BMW when the vehicle just shuts down and does not run, air bag defaults, all types of warning lights indicating vehicle is not safe to drive, front driver door sometimes will not close, and the list goes on and on.

I have contacted BMW North America and they are the worst to deal with. They rarely return your calls and when you do get them on the phone, they promise to call you back and never do. I requested that they buy the vehicle back, but have refused and told me, I guess I should have complained a lot earlier and maybe they could have done something. Now I have a car, that is unsafe to drive and sits in my driveway most of the time. I have lost time from work, hundreds of dollars spent on a battery and warranty fees that they charge every time you bring it in, gas to drive over 60 miles to take the vehicle in and that is one way and vehicle payments on a car that I cannot drive due to safety issues. I need some assistance from someone. I am at a loss.

I brought my 7 Series BMW last year, exactly on January 2009, and I didn't imagine that I will suffer with it that much. My main problem is in the tires. I changed two tires on April 09 and another two on July 09 and one tire on November 09. Today I got another one, which means that almost each a couple of months I face a problem in one of my tires. I tried to talk with the responsible guy in the authorized maintenance center here in Egypt and he told me that the thickness of these tires is not suitable to be used over our Egyptian roads!

I got astonished and really wonder: if this car is not good to be used in Egypt, so why you are selling it here? This is unprofessional and totally not ethically. I really do appreciate if you take care of my complaint and give me the suitable reply. My request now is that I don't want to pay more on tires and for the last one which I got today. I want it to be paid by your side as a compensation for my suffering. Total expenses on tires only is EGP 23,149.50.

About three months ago, I had my 2002 BMW 330ci serviced at Beverly Hills BMW. During that $700+ service, they performed an inspection that was supposed to cover every major part of the vehicle, including the transmission. Yesterday, I had a complete transmission failure. When I asked BMW why they didn't notice anything wrong with the transmission during their $700+ inspection, I was told they can't predict when parts are going to fail, which begs the question, "Why did I pay $700+ for an inspection that can tell when something is about to go wrong?"

My car only has about 81000 miles on it. I have serviced it on a regular basis and have always taken the best possible care of it . I'm now left with a car that needs a new transmission. The dealership will happily put one in for $5800 or I can probably have someone rebuild it but it will still cost me big bucks. From my research, this is not an uncommon thing happening with the BMW 3 series. Why isn't BMW being held accountable? I did everything right. I always serviced my car at the dealership and used their parts.

I own a 2007 BMW 328i. This morning, I rolled my windows down to wipe the the water off from the rain. I went to roll up my rear windows and noticed that my right rear window wasn't going up. I immediately took it to the dealership. I asked the service rep if I had to pay. He said yes, because my 50,000 mile warranty was up. He went on explaining that it could be the regulator. I can understand if it were my shocks, a valve or a pump. I wouldn't be mad or bummed about paying for a "wear and tear" part. What I can't understand is why do I have to pay for a part that I barely use? This part has nothing to do with the performance of the car.

The service rep quoted me $806 for a the motor and the lift. It's ridiculous. I have heard many complaints about BMW's high prices for maintenance and service, but I ignored that. It's the "price" you have to pay for owning / leasing a premium brand. Never again will I go German. It's not fair that consumers have to pay for parts that aren't used everyday.

My BMW 3 series has transmission failure like so many others reported on this site. It is not the number of miles, but it is the faulty design that causes reverse to malfunction. It has been reported by many others and it is a good case for class action.

I have to have transmission replaced or rebuilt. It cost $5000.00 plus at the Dealer while it is $3000.00 plus in a private transmission shop.

Transmission problem with no reverse.

Few weeks ago I picked up 528I for a family member.. Upon delivery and few days later, the dealer started to call and ask to bring the car back for "major" service and oil change. I checked online diagnostics and it showed that the card requires an oil change.

Dealer told me to add 1/2 quart of oil and it should go away and it did not.

Took the car to a totally different dealer and they stated that by resetting the computer, everything should be fine. The same evening they called and stated that there is a major problem with this car - apparently bunch of wires in the engine compartment were damaged by rodents and that I have to pay them $1,800 to get all the wires changed. I did not allow it to take place and took the vehicle back

The original dealer took the possession and has been holding on to it for over 2 weeks now. I had BMW North American involved, but they are not saying anything as of yet. Kevin, who presented himself as the manager of customer service for BMW North America, is not being helpful nor is willing to get higher management involved.

According to the service manager, they have to change the wires, but they can not guarantee that everything else is ok.. nor willing to do much of anything else.

When I purchased this car, it had only 35 miles and at the moment it has less than 500 miles. I did tell BMW North America to replace this car and give me brand new car as was intended and thus far, they are mute and are unwilling to talk.

Has anyone had this type of problem with their new cars and if so, what do you recommend?

I have a 1995 BMW 325i I bought used. The one key I had was lost and upon going to the dealership and providing proof of ownership I asked to have a key made. I was told they could not make a key for my car. I was told in the vehicle's lifetime there's a max amount of replacement keys and my vehicle had already been issued all the keys to previous owners. I am locked out of my car and AAA can not slim jim the doors due to the anti-theft lock mechanism.

I was told I would have to tow my car to BMW and I would have to pay for towing plus about $1000. to have the entire lock system, ignition, computer module and alarm module replaced. I was told that used parts were not an option and also that self service parts were not able to be ordered. They would do the work but won't sell me the parts.

I have contacted local locksmiths and all have told me they do not have the ability to access BMW's security systems to code a key for me. I asked BMW how I could get into my car other than smashing a window, and they told me there is no other way to gain entry to the vehicle without a key.

I then asked if I towed the vehicle to them how would they gain entry and my question was ignored. I am convinced that IF I did tow my vehicle to BMW and had the work done, all I would end up with is the $91.00 replacement key I initially wanted but for the price of $1000+. Please help. I did have to smash out my window to enter my vehicle to obtain my belongings. Replacement cost estimated at $242. My vehicle had to be towed home for $140. I now have a vehicle worth about $4000. that is basically scrap unless I spend $1000+.

I own a BMW X5. This car has had it mirrors worked on numberous times and replaced multiple times. This a defective part common with all X5's. Due to the age of the car and it being repaired by them numerous times they no longer are interested in replacing it. Their head mechanic acknowledges it is defective but they have not recalled in yet. In addition there is a fire hazard with the drivers side heated seats. Again acknowledged but not recalled.

brake and my car goes backward. I have always thought it was a safety feature.

On returning the loaner vehicle, I was told that the vehicle had a bubble in one tire and a nail in the other. The tires are run flat so they cannot be repaired.

The charges for changing the tires are almost $1000. I didnt argue as I understand it may have been my fault. The service representative mentioned that they see a lot of these every week. As many as 3 cars returned on a daily basis have the same problem. This was verified by the service manager over the phone. i recommended using different tires if the ones which they were using were so delicate but he didnt seem to agree.

I spoke to a colleague of mine and she ran into the same problem with them. This seems to be a good revenue stream for them. The tires are sold at a premium price at the dealership and labor is expensive there aswell. They can very easy clear the error on the car and rent the loaner out to other customers.

After driving for sometime, the error reappears as it is on a certain loss of pressure. Plus the bubble on the front tire couldnt be seen or noticed by me. But the dealership service representative who is an "EXPERT" could see the bubble. This is just a big scheme to ask inoocent people to pay for using the car without charging them upfront but using these cheap antics to swindle money from them when they return the car.

On speaking to the corporate office they asked me to complain to the highway authority about the road conditions. I would appreciate any help I can get from you or at the bare minimum request my case be registered and investigated further. I am willing to provide any additional information you may need on the same.

When I went to pick up the car,I noticed while driving that the car was lacking power, the engine was running different, and that sometimes the SMG transmission was suddenly refusing the shifting command.

I went back to the dealership 3 times, and they said to me that everything was normal, except maybe replacing the Air Mass sensor? I had my car diagnosed by a friend ( who is an engineer in designing race car engines, and computer mapping, he s also known worlwide and worked with the most prestigious sport car name), he told me that the car was running lean and will break down if proper action wasn t taken. I need to underline that everytime I was starting the car ( warm or cold engine, the RPM was surging, the RPM was raising up to 2000 RPM back to 1000, for about 45 sec before finally stabilizing to 1200 RPM on idle, while it was 900 RPM prior the recall)

I returned to the dealership asking for the removing of this software and have the old one put back. The answer was that BMW NA refuses to do so. Later on, while sitting at the redlight, the engine stalled on me. I restarted the car, and I noticed a loud noise and an engine shaking. I stopped the car and had it towed to the dealership. They diagnosed my car with an OVER-REV?

Well, the SMG II transmission doesnt allow you in any conditions to over rev the engine. I even sent them the technical data and design of the bmw SMG stating that over revving the engine is totally impossible. I requested a DME download in order to get the data of the engine, and how the engine was running at the time of the breakdown. It has been refused by BMW NA.

They then asked me the right to open the engine to diagnose the cause of the breakdown. They found a broken valve, at the guide, not at the mushroom, which proves that it wasn t an over rev.Had the head sent to a machine shop, that concluded that it wasn t an over rev as well, but had as an opinion that the car was running too lean or it was a defective valve. Now, after requesting the data from the computer of the car by BMW NA in order to define the cause of the breakdown, it is still being refused to me for the reason that the car is no longer under warranty.

So far, they cannot tell me why I have a broken valve! I talked with different technicians from different dealership, and they all told me the same thing. It s not an over rev, and or the valve was defective or the car was running too lean which caused the valve to get stuck in the guide and break down.

BMW NA offered me a discount to fix the car, which bring the bill to 6100.00 USD with a 45% discount, and even accepted to reload the old software to my surprise. Which will erase all the data in it and will then make the disappearance of the cause of the breakdown. Also, a lot of M3 owners complained of the behavior of their car since the recall.

I still after over a month no answer on the breakdown. They refused to let me speak with a real engineer. Their answer was you have a broken valve and we do not know why, but your car is no longer under warranty.
I own a low milleage car, which has been maintained to the highest standards possible only by BMW. They have no idea about how the SMG work, have no clue about the system and cannot even answer you simple questions. All they do is lie to you and jerk you around.

I ended up calling BMW Germany for help. I do not understand when everyone is stating the causes of the breakdown, why BMW knowing that the answer is in the DME, why are they refusing to download it and read the cause. The DME will tell if the car was running lean, or any other causes.

A brand new engine cost 17000.00 USD, my bill for repairs is about 6100.00 USd including a discount otherwise it would had been about 10.000,00 USD. It doesn t make sense on a 35.000 miles car. The valves of this car cost about 200.00 USd each, and are sodium valves, made especially for high rev engines with a high tolerance to abuse. Then how can you get one broken valve while you are idling? BMW NA is refusing to find out the cause, and I am wondering how can you fix the car the proper way if you don t know why did it break down at the first place?

I have enough proofs showing that it was a computer mismanagement of the engine that induced a mechanical failure. This mismanagement started from the day they loaded a new software into the car. I have the statement of a lot of M3s owners complaining about the same problem as well.

Now, BMW is hidding behind the expired warranty, and refuses to give me a logical answer to the problem, all they are saying is you have a broken valve? why? they do not know? I don t buy it. I studied thermo-dynamics and mechanics, and I know that those parts don t break for no reason. But so far, no help on their side. I have a broken car and no reason why. I never received any written statement, nothing in my hands from BMW NA or the dealership up to today, after over a month.

I can proove that their is a problem with the software that manages the engine, but it s in the computer that they refuse to read. The machine shop recommanded to replace all the exhaust valves ( 200.00/each*12) Why if only one valve is broken, unless the valves are defective. And why accpeting to reload the old software back in the car? obviously, they do know that there is a problem with it. i am looking for help to fix this problem and that wall I am facing.

I can tell this, their supposely technicians don t even know the car or how the system work. I am shocked by the misrepresentation of a such good car and the lack of knowledge by their so called "technicians". The economic damage result is one month of stress, time spent on trying to fix the problem taking time on my work, i had to rescheddule an oversaeas trip 3 times, which cost me fees in changing my airfare ticket. waking up in the middle of the night to call BMW germany. And a car stuck at a dealership for over a month.Spent time and money on doing research. I m mentaly tired of the situation and it s affecting my job

The car currently has 48500 miles and I am dreading reaching 50000 miles when the warranty runs out (not sure how good the 100k mile pre-owned warranty will be, since it is exclusions). Regret my decision to switch from an 11 year old Maxima that never had any problems. First and last BMW for me and my family.

I took my vehicle (BMW 318i Executive E46) in to BMW Forsdicks Tyger Valley about 5 months ago as it was cutting out whilst driving and the battery light kept coming on. The vehicle also had a terrible sound coming from the engine. Forsdicks had my vehicle for the day and called me to say their is nothing wrong with it. They said they tested the alternator and the battery and picked up no faults. I collected the vehicle and left only to find the vehicle was still cutting out and the battery light was still going on and off.

The following day i called Forsdicks and spoke to the service agent who had assisted me (Geraldine Buchannon) and told her that there definately is a problem with the vehicle and what should i do, she then told me to book it in again or to DRIVE THE VEHICLE UNTIL IT COMPLETELY BREAKS DOWN. As the vehicle was cutting out more frequently i booked it in for a second time. After they inspected the vehicle the second time she contacted me and said they are not sure what the problem is and that the engine was making a terrible noise. She then told me that it would cost R550 per hour to strip the vehicle and diagnose the problem.

I then took my vehicle elsewhere for a second opinion. Due to the LACK OF SERVICE FROM FORSDICKS AND THE INCOMPETANT STAFF, I HAVE HAD TO REPLACE THE TENSIONER AS WELL AS THE RAILS AND CHAIN. Due to the worn tensioner not beeing replaced, the chain was stretched and the rails were damaged, further more is that it has caused damage to the intake varnos'd which had to be replaced as the vehicle was still making a noise.

It has costed me R17651.00 to repair my vehicle. This would never have caused damage to this extent should they have changed the tensioner in time. My vehicle is on 135313 km and have been told by the people who worked on my vehicle that this should have been done at 100,000km. They had to take the vehicle into Forsdicks to put on the computers to see why it was still making a noise, they told him it was the Varnos's and they also told him that this particular model came out with faulty timing tensioners.

I had a meeting with the service manager Clinton C. and he denies this. He also told me their was nothing he could do as i had it repaired elsewhere. I am seriously 1 UNHAPPY CUSTOMER and this will be the last time i EVER buy a BMW. They are great vehicles to drive but the service department is the WORST i have ever experienced. Should they have changed the timing tensioner in the first place it would have cost me no more than R2000-R3000. I feel BMW Forsdicks Tygervalley should be liable for the full amount or at least for the varnos's which cost R4000.00 each and i had to replace both.

i have a 1987 bmw and tried to replace the tires for the 2nd time since my ownership and found that there is only one tire that will fit the european rims that came with the car (several years ago the tires were readily available and ~$100 each). Currently, the tires are very rare and now cost $417 each! I requested assistance from bmw with either replacing the rare rims or offsetting the cost of the tires since they specified only micheline trx tires for the car when it was produced. Only coker tire supplies these tires as Michelin told me that they sold the moulds for the tire to them -coker told me that michelin still makes them and that they did not sell the moulds. bmw has told me they are not responsible for the tire price and refused to help me. my only choice now is to pay the ridculous price for tires or try to sell the car! Not the customer service i expected from a "luxury " car dealer!

the economic damage is that I would have to pay ~$1700- 1900 for new tires or sell the car as it is no longer safe to drive w. the current tires. In this tough economic time I am not in a position to pay this amount and I do not think it is reasonable. Also, I now am limited in the usage of the car. This was a design flaw to specify only one tire manufacturer and tire size for a car.

My seatbelt and airbag light keeps coming on when I am driving and have my seat belt on. I took the car to the dealership in newport news virginia they said I must pay 760.00 because some wire was corided because something got spilt on the battery. they also said my airbag was not working if i was to get into an accident the airbag would not work. So i am suppose to drive with no airbags working. please help me

I have gon to the BMW service department to get my 10 month old BMW service. They told me I had a screw in my rigth front tire. I took my car to another place MY TIRES WERE FINE. they made a dent on the hood. brought it back to get it fix, They made bigger dent in the bumper. I lost confidence in the BMW, I am affraid of being misled again. I dont know how much it will cost me to get it fix. The GM is aware of the wrong doing.

They eventually began repainting the parts through an outside sub-ontractor who came to the dealership when there were 'enough people' with the same problem. I know that I am not unique in this. Are you aware of any significant problem with this in BMW's esp. the 3 series? The car has never been in a saleable or trade-in condition

I am also requesting you send me a new sales brochure on the One Series Convertible.

I bought a 2000 BMW 323ci six months ago. Two weeks ago I went to reverse out of my parking spot and thought I had mistakenly put the car in nuetral. As it turns out, the reverse function wasn't responding. Upon taking it into my mechanic, he informed me that the transmission would need to be replaced. The car only has 94,000 miles on it and he says BMW is the only car that has transmission problems with low miles. According to him it is because BMW decided to save money and began using an inferior GM transmission for a couple years. If you are considering buying a used BMW, do your homework. I've now read hundreds of similar incidents and have also heard rumblings of a class action suit filed against BMW because the problem is now so widespread.

I have made my payments on time for 3 years and due the economy crashing I am unemployed and had to request payment arrangement with bmw finacial services. I was dealing with rob stuart who was accepting my payments and working with me. on Sept 13 i got a call from kelly frank, i returned her call but wasnt available. this went on for 3 day. on the 16th i spoke to rob and said I would have the payment in by monday the 21st. he said that should be fine and that he would note my account.

late fee and penaties charges of over $200. repossesion fees of $425 plus storge fees of over $400, all this becuase I was mislead and lied to to by bmw reps that a payment would be acepted on the 21st of sept. it is just unbelievable the treatment i have recieved from these people especially in these hard economical times

I have made my payments on time for 3 years and due the economy crashing I am unemployed and had to request payment arrangement with bmw finacial services. I was dealing with rob who was accepting my payments and working with me. on Sept 13 i got a call from kelly, i returned her call but wasnt available. this went on for 3 day. on the 16th i spoke to rob and said I would have the payment in by monday the 21st. he said that should be fine and that he would note my account. I asked him to connect me with kelly's voice mail for she wasnt available as usual. I left her a message as well letting her know that ill have a payment in by monday. Haveing never spoken to her a few hours later there is a knock at my door, and my car was repossesed.

I feel that bmw's reps have misslead me and now are charging outragious cost for repossesion fee along with delaying the process of renstating my account inorder to have me pay the toe yard sorage fees.

Plz. note that I own a BMW X5 4.8i, 2009 model, purchased in 10/2008. In 08/2009, the A/C in this SAV stopped working. I took it to the BMW Service Center in Abu Dhabi, where they kept it for 4-days before returning it to me. No sooner than I took it home, the A/C completely stopped functioning again. I need the car as it is a busy time for me, but I am extremely disappointed that BMW does not take care of its customers. When I asked the Service Specialist, he told me that they just filled in the A/C gas & did nothing more. This is totally unexecptable. I paid over $100,000 for this vehicle & am utterly unhappy with this situation.

If I wanted to get KIA or Hyundai like service I would have bought a KIA or a Hyundai. Now I have to take the vehicle into the service center, AGAIN, in Abu Dhabi & will have to rent a car for the duration of the repair, losing time & money needlessly, only of BMW would have been responsible enough as to fix the car properly the first time I took it in to them.

For the last 2 days (Sep. 27 & 28), I have been trying to contact Mr. Hassam, the Service Manager at BMW Service, but he does not answer his phone & when I ask the telephone attendant for his no she says that she can not give it. What is the need for such secrecy? I would implore [them] to transmit my complaint to senior management. I am extremely disappointed with BMW. This is my 2nd BMW, my older car was a 1999, 328i. Now I will NEVER more buy another BMW.

I am an owner of BMW 2007 328i, purchased brand new in Nov 2007. Approximately after 10000 miles the engine started making noise. I took to the dealership and they fixed it. From there on, I am visiting dealership every few months for one problem on another and so far car has only 20K miles and it has been to dealership almost 8-9 times for various problems. I had my front brakes fixed after 10K miles, thank lord that BMW includes maintenence now, so they did it for free. After 4-5K miles I had to again change rear brake pads and rotors. Dealership was helpful in providing free service, but I was just amazed and angry that how come a 20K mile car needs new brakes, had to change bunch of parts in engine and it makes noises anytime. It is not that I bought an old car and I understand that an ultimate driving machine would need more maintenence/fixes then normal running car, but this is just insane. Its good that I bought this car new, if I would have got this car used, then I would have probably spend 5-6K or ever more to fix this car just in one year. I have driving Infiniti G35, Acura MDX, Acura 3.2TL before and none of the cars needed so much of work even though they were fun to drive.

I just came back from dealership after fixing rear breaks , and after a week its again making noise. Sometimes its embarassing to drive this car when someone is driving with you and it makes all kinds of noises. I believe car lovers buy luxury car as prestige as well, and when it makes noises like this its a shame. I was driving with someone and he asked me whether this car is new or I bought it old. When I showed him the no. of miles on the car, he was shocked, it was only 10K miles and it was making noise worse then my old old mazda 626. All in all I would advise people to stay away from German cars as they require lot of maintenence, instead stay with Japanese brands as they are atleast reliable and fun enough to drive them. I had leased G35 for 3 yrs and I didnt even visit dealership once. Car had absolutely no problem, after 45K miles on it , I didnt even had to change brakes or anything. It was cheaper to lease from BMW and had absolutely no hassle. I spoke to dealership about lemon laws and they keep going around bushes stating that its a high performance car and anytime you have problem bring it in. Even though there service is nice, but it irritates me that it breaks so often and I have to take my time out to go visit them, get a loaner, go back return the loaner. Next time , no ultimate-driving machine for me !!

Note this is a car with 13,000 original kms. with all services donde by BMW. The original tires are still in good shape. I contacted the local representative and the regional representative in Panama. I also contacted BMW customer service in Germany, but got absolutely no help. I understand the car was out of warranty but this is clearly a factory defect, as no action by me or the previous owner (whom I know) should have ever caused the damage.

I have e-mailed BMW 4 times about a recall on my 2002 BMW 325xi. The recall id# by the NHTSA is 02V088000. They have not responed to my request. I did not know about this until a few days ago as I was researching recalls on my other vehicles. I would like for anyone to get their attention, as I have not been able to do it.

tires bad the day I drove it off lot. was told dummy ligt comes on 21,000..miles.....took it back 12 times and 2 front tires bold was told it was bad tires. The tire sre not good when you order it....wanted me to get 4 new tires and pay for alinement. over 1,000.00. we went somewhere else..... front end could be going bad... BMW has good cars except the mini it's a want a be car....