Oxendale Kia

I was working for Oxendale and decided to buy a car through them. I put my $1200 deposit down and put a new $800 stereo system with separate subwoofers in it as well. Well, less than a month later, I decided to quit knowing I'd forfeit my deposit which was okay. However, because the car was already in the shop, I wasn't able to get my personal belongings out of the car (CD's and my subwoofer at the very least). I waited until the car was off the rack and again was denied my personal belongings. Regardless if I worked there or not, once I decided to buy the car I became a consumer. This is bad business practice and if they are going to do this to me, what's stopping them from doing it to someone else.

We bought a used Kia Sportage from Oxendale Kia in Flagstaff on 4/7/10. It is the fourth Kia we have owned since 1995 and the last three were bought in Flagstaff. We were told that our Kia had had a safety check and that it had been serviced when we bought it. But the service sticker said the service was overdue. I called Oxendale Kia and asked the service department to look up the last service. "Not since 2009" was my answer and he told me to make an appointment. I waited a few weeks and made an appointment for service.

When our car was ready, the service manager told us that the master cylinder was leaking and that the rear brakes were worn down to 10% on the inside. He told us that he would order a master cylinder and not to worry since it was still under warranty. We did not receive a check list so I requested one. On it were checked air filter, brakes, rotate tires, tire repair, wheel alignment, transmission fluid change, coolant change, and fuel filter change.

Since my husband is retired mechanic and manager of auto repair shops, the information was suspected so we took it to our own mechanic. He pulled the wheels and said the brakes were good. There was no leaking noted on the master cylinder and all other repairs that we recommended were not needed. We returned to Oxendale Kia and asked to talk to the manager. I cannot tell you his name because he didn't tell us and there were no cards available on his desk. He told us that it did not need to be serviced as I had been told. It was done in 2009 and was sitting on the lot that long. Then, my question was why the sticker was not changed appropriately.

Then, he got the service manager and introduced Joshua. I do believe that he tried to help by asking us to bring the Kia back and they would check it out again. We declined to let him do it. The nameless general manager was out of the office as soon as Joshua appeared and was seen walking in the show room laughing and talking on the telephone. My husband took offense to this and called him on it. He told him that he didn't care or he would have stayed in the office with Joshua. This started a verbal exchange between them. And as my husband walked away, the manager called after him, "If you were decent people, then you wouldn't be talking to me like this." It is the last time we will trade at Oxendale Kia in Flagstaff.

I bought my car in 2003 off the show room floor. The back doors have always squeeked and the key fob has never worked well. I have tried for years to have it programmed to open properly. On March 3,2010, I took my car into the above dealer because my car had been dying. They replaced the radiator ($693.55) because they said the little part on top was plastic and it was leaking antifreeze onto the engine and that was what caused it to die.

I drove it for about a day, it died again. I took it back in and they had it off and on for 4 weeks. With 2 tanks of my gas and they still couldn't find anything. So on April 16, I left my car with my son-in-law. He drove it one block when it died. He immediately took it to Kia and told ** and the technician to get in. They hooked up the scope while driving and it died in 1 block.

I to it back to Kia an they had it until April 21 to find out that it was the Cam Sensor. So they replaced that, also time for timing belt, so replaced that too and 2 accessory hoses ($934.62).

So I came to pick up my car on 4/21/2010 and asked if any of this was under warranty, of course not, because I have 70,000 miles and it ended at 60,000. Gosh! I picked up the car and drove it to the curb and it died in Kia's driveway. I ran back in and got **. I waited for 1 hour until they could give me a ride home.

It's now Friday, April 23 and I haven't heard a thing from them. I'm always the one that has to call them. Due to these recent and past experiences, I'm very hesitant to ever buy another Kia. And you need to know that this has made me very upset.

s there anything you can do to help me. Thank you in advance for any effort on your part.

I had to have my remote to my Kia Sedona repaired three times, and on the 4th time it stopped working I went to Oxendale Kia and the service representative Christopher told me they couldn't fix it because it's broken,,he advised me someone will call me regarding getting it repaired. A full month past and I had contacted Kia and spoken to Christopher twice he told me I would recieve a return call.

Today I called him again and he said he talked with his boss and was advised they can't cant replace the remote because it is broken, I have two Kia's a 2006 Sedona and a 2007 Sportage. This is the worst customer service I have ever recieved. He was very rude, he was yelling at me as if I were a kid. I asked to speak with his supervisor and he refused to put him on the phone, I will not tolerate this kind of treatment from someone who is there to help and to service me. I want a new remote and I want Christopher reprimanded for his un-professional behavior.