Midway Chevrolet

My fuel gauge stopped working. They looked at my VIN number and said that it was the fuel level sensor and I needed to replace part # GM19168776. Their estimate was for $533.42. After getting other estimates for the replacement of this part, Bell Tire in Plainwell, MI replaced it for $369.44. The gas gauge still does not work! Now, they say that I need an instrument cluster for $451.39 including labor! This is for my 2004 Chevy Avalanche. Midway estimate number is **; Bell Tire estimates are ** and **.

I can't afford this expensive guessing game and I would like GM to compensate me as I feel that this should not have gone wrong in the first place. The total cost to me is $820.83 just to tell how much gas is in my tank! A written response can be mailed to: Susan ** at ** or call **.

I have been taking my 2009 GMC Sierra for service for several months now. Midway Chevrolet worked on different issues. I have also taken the truck for the same problem more than three times. The problem should be covered by the LEMON LAW. I have been dealing with Jennifer at GM'S Corporate Office. She made appointments for me. I have also dealt directly with the service manager, Kurt but we still have not resolved the problem.

The truck makes a lot of noise from the rear and they told me that "dust" gets in the drums causing the noise. They took the rotors and turned them, still the same problem. The next trip to the service department was because of the noise the truck was making whenever I turned left or right. They told me the crankshaft was the problem and they replaced it. The noise and drag from the rear end was still an issue. A week ago, I was on the freeway when the truck lost all power, I could not accelerate at all and I had to drive at 20 miles per hour with the safety flashers on. I took it in again and they worked on the truck, but they were never able to solve the problems that keeps coming up.

I no longer trust the truck and I feel that this is GM'S responsibility because it seems like every day, there is a new issue and I am totally frustrated going back to the dealer all the time. On top of that,I took the truck in on July 14th and picked it up on July 16th. The service adviser told me that they did these things: 1) Throttle body service and charged me $75.54. 2) Top engine DEcarb for $73.23. 3) Brake system flush for $70.44. 4) Oil change and tire rotation for $70.05.

After I got my truck back, I saw that the same small screw that was in one of the tires(saw it before i took the truck in) was still in the same place. I called the service manager and he said they forgot to do the tire rotation and that if I bring it again they will rotate the tires and fill my tank with gas. How do I know they did any of the work they claim on the invoice, in which they charged me $300+ for the work.

I do not trust that dealership anymore and like I said, I do not trust the truck anymore. I do not let the kids ride with me anymore (I bought the extended cab so i can take them with me for a ride), but I will not take a chance and have something go wrong with the truck when they are with me. When it stalled with me on the freeway, I thought that someone who's not paying attention would bump me on the rear. Like I said, I have dealt with the corporate office, spoke to Jennifer (I cannot remember her last name) and nothing happened.

This is not fair. A truck with only 26,511 which I bought brand new in 2009, should not have all these problems. This truck is a lemon and I want GM to buy this truck back or replace it for me with a new truck. I had a Chevrolet Silverado for 5 years which I traded for this truck and I never had any serious issues.

Please help me to get out of this disgusting situation. I will do whatever I can to get this resolved because I traded my truck in after they gave me $4,000 for the trade. I have been making the $399 payment for over two years. The VIN of this is 1GTEC29J29Z162225 and the truck is a 2009 GMC Sierra Extended Cab. Thank you.

I went and purchased a 2011 Chevrolet Malibu on December 19, 2010. The sales experience with the internet department was great and had agreed to 66 term payment. Everything was well until I went with a finance manager called Brandon **. He insisted on selling me products such as Gap Insurance until I finally decided to take them especially because he told me that I will not have to worry about any maintenance issues at all. I just needed to bring the car to the dealer and they'll take care of everything for the first 60 months or 60000 miles.

Well, to make things easier, the guy changed my term payments from 66 to 72 months but I did not noticed because he extended the contract without telling and I was so naive that I trusted him and just signed the contract. I contacted the BBB but was told that there's nothing that they could do. I was even contacted by Midway on January (the next month) and was offered a bribe, a $50 gas gift card if I give them a positive review on the GM questionnaire. To add salt to the insult, on 04/16/2011, I went for my first oil change and asked the mechanic how good was the service program that I bought and told told me that it all it does is cover oil changes.

It does not cover any other maintenance issues except major breakdown issues not covered by GM. I have been there lots of times and no one will speak to me. They want to me to speak directly with Brandon ** but the last four times that I went, I was told the following excuses: he's on vacation; he is getting married; he is on a carpet sale; he does not work weekends (even though I bought the car on a Sunday). The last guy I spoke even told me, "But you already sent a letter, right?"

I guess I am already branded at their dealership for complaining. Nobody even cared to review the video so they know that I am not lying. I supposedly bought an anti-theft device that was supposed to be ordered and installed within two weeks and lo and behold, it's been almost six months and they have not done it yet. Just like one of the other posters, I agree this guy Brandon should be fired. But since he is making money for the company, why would they? Midway does not care about the customers. Beware and learn from all the previous posts.

On December 2, 2010 I purchased a used car from Midway Chevrolet, Phoenix Arizona for $12,900. I signed a contract and gave them a credit card deposit for $500.00. It was agreed I would return on the morning of December 3, 2010 with a cashier's check for the balance and pick up the car. We I returned about 10:00 AM on December 3, 2010 I was told my car had been sold to someone else. They stated the car was sold for $13,900. My contract was for $12,900. I asked why this happened and the manager stated the other buyer came up with cash first. I believe they have broken my contract. What should I do at this point? The dealer has done nothing to make this situation right and I have no car.

We are a non-profit group home for boys with a 501 (c) (3) status. We took the declaration from the IRS stating as such when we went to purchase a used van. After we were through with the paperwork, they told us that we would have to pay the tax as the paper wasn't sufficient. The salesperson pretended to call the IRS on the phone (and reached them immediately). He then told them he needed proof of our non-profit status. When he hung up he told us that they would send it immediately and Midway would return a check for the $1100 within 10 to 14 days. That was almost three months ago and in spite of repeated attempts to talk to someone in finance, we have been shifted to up to six people per call and then disconnected. Still no return of the tax.

I am an Iraq War Veteran and Police Officer. I went to Midway Chevrolet in Phoenix to buy a new truck on September 4th 2010. The sales team was fantastic and found me a great truck at a great price. When I was moved to the back to begin signing the forms and finance agreements, I was paired with a man named Brandon **. He did his best to sell me Gap Insurance, extended warranties, and many other products, which I politely refused. He kept pushing the issue and would not take no for an answer. I had to be a little more firm and kept saying 'no'.

The finance terms I agreed to were 72 months at an agreed upon monthly payment. Despite my repeated declines, Brandon changed the terms of the contract without my consent from 72 months to 84 months and added Gap Insurance and an Extended Warranty, both of which I had fervently declined. He did this to make himself more money and figured I wouldn't notice because the monthly payment did not change (72 month to 84 month lowered the monthly payment but adding Gap and Warranty brought the monthly payment back up to the agreed upon price). When I caught the change in the new paperwork, I confronted Brandon. He became nervous and defiant. I asked him to change the terms back which he would not do. I asked to speak to his manager. He left the room and came back with a man named Cory who claimed to be a manager. He listened to me for a few minutes and left the room.

I went to check on what Cory was doing and he had ignored me and started helping another customer. I eventually raised my voice and got a real manager's attention who fixed the problem, printed new forms, and apologized. Had I not caught Brandon's deception, it would have cost me thousands of more dollars in interest.

This was fraudulent and dishonest. It ruined the entire buying experience and despite the fact that it was corrected eventually, I can't even enjoy my new truck because of how angry I am with the dealership. Needless to say, I will never return to this dealership. Brandon needs to be fired for fraud, deception, and deceitful practices. He needs to be investigated for the thousands of dollars he has ripped off unknowing consumers. He needs to be arrested and prosecuted. They are supposed to record what happens in those back rooms. I would love to get my hands on that video/audio and show it to my lawyer.

I purchased a 2004 Monte Carlo from this dealership in June of 2010. I have been called back into the dealership 3 times to re-sign my loan paperwork. The car dealership had told me I was approved for the car and allowed me to take it home, under the impression everything was final. Three weeks later, I had to go back in to re-sign my paperwork and they ended up having to add my husband on the loan. Then on August 11, 2010, I was called in for a 3rd time to re-sign the loan paperwork. At this time, I was told my payment was due and I needed to write the check to the bank so they could send it in with my loan paperwork. So like an **, I did.

Two weeks later, the bank called me to let me know that my loan was past due. The bank had never received the check they made me write. At this point, I called the dealership to find out what happened. I talked to 5 different people before I got someone who was supposed to help me. This was when I started dealing with Blain, the manager of the finance department. He assured me he would find out what happened to the check. He told me he was going to call the bank then call me back the next day. Well, he never called me back. So 2 days later, I called him back. His response was "What? They never called you? Let me call them right now". So he put me on hold so he could call the bank. He got back on the phone with me and told me the bank would be calling me in 10 minutes. They never called.

The next day, I received another call from the bank again telling me my loan was 21 days past due. I explained the situation to the lady, her name was Mrs. **. So she decided to put the phone on a 3-way and called the dealership without them knowing I was on the line to find out what was going on. She talked to Blane and he told her he never called the bank, he had called someone at the dealership who had told him he never should have stapled the check to the paperwork. He also told Mrs. ** I was trying to get him to pay my payment and I needed to just pay it. She asked him what I was supposed to do about the lost check and basically, he didn't care and said I just need to put a stop payment on it. Which is fine and true, but why were they lying to me? If the check is lost, just admit it and don't play the runaround on me.

He was so fake to me on the phone and would tell me anything because I was angry. He is a horrible manager and a big liar. I feel horrible for anyone who tries to buy a car from this dealership. Nobody there is honest. I could have possibly been reported to the credit agency for a 30-day late payment for the dealership losing my check and not letting me know.

I have no way of knowing who exactly to send this letter to, but am hoping that it makes its way to an Arizona GM Customer Service Supervisor and the owner or CEO of Midway Chevrolet.

I purchased a new Chevy Aveo from Phoenix Midway Chevrolet in December. I have had some issues with the integrity of this Dealership and the main one is the consistent noise defect (tinny, whiny, metal band-like intermittent sound) that occurs when I go over 65 mph. And the Dealership (Vicki, who has since been fired) knew about this defective noise before I signed my final loan contract, but told me it would go away? Well, it hasn't and actually gets worse in cooler weather.

My father is the co-signor on my loan and had been in contact with a GM District Specialist (Jamie?) about this problem, but we received no help. The Dealership has only once taken this car out for a test drive to hear this sound and they (and GM, through a Condition/Concern Memo) have stated that this is a normal vehicle characteristic. What the heck does that mean? This sound can be very loud when the car is in fifth gear going over 65 mph. This is not a normal sound, that is ridiculous. I have talked with several other local GM mechanics and they have told me that Midway should at least make an attempt to fix the noise defect. If this is a real normal vehicle characteristic, then shouldn't a bunch of other manual tranny Aveos have a similar sound? Midway will not admit to that. So then, how could this be a normal thing? I even recently (3/25) took it in for my first oil change and was told that they might look again at this tranny problem, but it would take an extra 3-4 hours and I couldn't stick around for that length of time. They did not even offer me a rental car for free for my troubles.

I implore you to stand behind your product and please check into my car's problem further. It is certainly not getting any better and I fear I may have a real problem with the tranny in the near future. I sent this to you under advice of Counsel, as this situation is ridiculous and shows really poor customer service on Midway. I am 19 years old and this is the first new car I have ever bought. Right now, I have a real bad taste in my mouth for GM products, especially Chevy and Midway. Please help me out and call me or write back to me with your solution with Midway. This is the last chance that I will attempt to have you guys fix this problem to my satisfaction.

The public should be outraged at such practices. How does this industry get away with such fraud and disrespect of consumers? There need to be laws against this type of unethical, immoral, and unprofessional behavior and they need to be enforced! All staff of the dealers needs to be trained in ethics before they ever set foot on a sales floor. Millions have been poured into the banking system and dealerships to stimulate the economy, but the only people stimulated are those at the top making the big bucks: CEO's, etc. They talk a mighty big story about caring for their customers and consumers as a whole, but they do not walk the talk.

I have total 100% proof of banking fraud with an auto dealer right here in the Valley. I have two different credit applications one signed and one not and two different contracts, one with the trade listed and one without it listed and approx $7700.00 more tacked onto that contract also. That isn't all, it has been adding up for a year now.

I am amazed at what this bank and dealership have been getting away with and I can't find one person to help me with this. Everyone turns their backs on the consumers and helps keep these crooks in business.

The dealership struck a deal with the bank so as long as they paid the money back the bank would hang us out to dry with the dealership and turn the loan to them, so now we owe the dealership the money. The bank got back every penny and kept the car payments as well, and did not return them to me or to the dealership for that matter.

They wanted me to return the car immediately but refused to give me something in writing, that is all I asked for and that was April 13, 2009. I still have possession of this vehicle and I am being threatened with jail time. Still all I ask for is something in writing that I can understand, they still refuse. I have no other reason to believe that because of this flat out refusal that they are so irate with me at this point they will do anything possible to make sure I pay for what "they" did wrong!

This car is still listed by the registry as the bank and myself as the lien holders and not the dealership. They send these thugs to my house at night looking in my windows and shining bright lights in them at 10:30 at night, as well as them telling my neighbors that there is a warrant for my arrest. I am a widow and live here with mom who is also a widow and my 13 year old daughter whom they saw when looking in the windows. She will not stay home alone anymore at all.

I have done nothing to deserve this treatment they did. I want them to take the car back and all I ask is something in writing that I can understand. The death of my husband last year and the added stress of this nightmare that I have been dealing with (every day now for one year) has made my life a living hell at the age of 40.

The Attorney General's office reply to me was (not in so many words) that they don't have enough investigators because of cutbacks and said he was sorry to say that me being rip-offed a measly $11,000.00 wasn't enough to bother helping me, that is no word of a lie! I had to cremate my husband because I had no money to bury him and they stole $11,000.00 from me without a care in the world! Now I can't drive the car and they sold my Lexus a long time ago.

The BBB protects them because they have over 63 dealerships so they get kick backs from them remaining on their site. Disgusting! There are many more of us that this has happened to, so why won't anyone do something about it? Please help me! No where left to turn. The problems that this has caused are endless. Financial mess, no vehicle to drive anymore, people looking in my windows and banging on my doors at all hours of the night and telling neighboors that there is a warrant for my arrest and having the shingles three times. The worry and time spent in one year to find help for this has been more than a full time job. Thanks to them I have no vehicle for the first time in my life at 40 years old. My husband was murdered last year on top of the rest of this nightmare, and his killers are still free. I have been an absolute wreck over this and it has to end.

My wife Lynda was on a trip to Phoenix on July 17 2008. She started to experience a problem with here car on the way. She went to Midway Chevrolet at 2323 West Bell Road. When she turned the car off it would not start up. She had the service department look at the car. At this point they told her that the battery was no good and it would cost over $100.00 for a new one.

We had just bought the battery two weeks before at Checker auto. She took the battery to Checker and they tested it and found it to be in good working condition. She then went back to Midway and they checked again and this time said it was good. They then told her that the problem was the battery cables. She agreed to have them change the cables and left the car with then. When she called to check on the car she was told that while the person was taking the cable off that was connected to the starter he broke it and that we would have to pay $400.00 to get a new one.

I called and talk to Ferdinando D ** and asked why if they broke the starter why are they not responsible for replacing it. I was told that it was not done on purpose and not there responsibility to pay for it. I then called there service manager and told him and he said he would look into it and get back to me. He never did. What started out at about $400.00 turned into $947.93. Thank You

Puchase aroun february 2006 a Chevrolet Truker 2003 with (aprox 20,000 miles on board)from the delership.Apparently I have major problems with the car because the car was in an accident before I purchase it. The dealership wasn't honest about it and I have confirmation from two mechanics that this car was in the accident before and therefore it is not safe for me to ride it unles it gets fixed or exchanged.When I purchase the car from them I was told it had only one owner before and the car was never in the accident.

Any how they said we sighned the contact and that we should have looked into it further before hand. Never trust a auto salesman. they even added on the warranty that we did not relize. And even though it cost us 1800.00. when we had it removed we were only credited 700.00. We were tired and exhausted. They lied to us and took advantage of us. And now we owe 13500.00 on a vehicle that is worth 4000.00. And a 22% interrest rate, that no one will refinance becouse of the debt to value ratio. But they got thier money and the finance company will get thiers and we are left with a vehicle that is not worth more than a couple thousand.