Camelback Ford Lincoln Mercury

On November 5th, 2011, I leased a 2012 Ford Fiesta. I paid for registration and license. They never processed the paperwork and technically, I did not have a registration and Ford Credit did not even know of me. I flew back from Puerto Vallarta (after numerous phone calls) to find out that the dealership had misplaced the paperwork. So then on 12/31/2011, they wrote a new contract, increased my payments and finally (I thought the nightmare was over) had the contract submitted properly, but at an increase of $1,000 in price.

Today I phoned the MPP, which is additional coverage for dents, paint, etc. and taking care of the Fiesta from bumper to bumper at a cost of $2,200, which I paid, and found out that the policy was cancelled and I have no coverage. I phoned the accounting department and they stated to come in and cancel the contract, which I did and received not one dime back. No explanation, etc. This is the most Mickey Mouse Dealership and if I have legal recourse on them, I will take it. Do not believe anything they say.

I went in to Camelback Ford after unsuccessful attempts at other dealers. I contacted Ed in the Internet department and asked if he could pull my credit and get me pre-approved. He called back right away and told me he had a way to go. When I got there, I was greeted by a gentleman named Matt. He was more than willing to help me and got me into a wonderful 2010 Ford Fusion. I was in and out quick and was amazed by my service there. I have since recommended this dealer to every person I know and could not be happier. Thanks, Camelback Ford!

In late November, my fiance and I had applied for a loan on a Lincoln MKS that we had found under the company's pre-owned section. After receiving multiple calls that we were approved for the loan, we decided to take a trip to Phoenix, which for us is about a 4 hour one-way trip. We decided we'd trade in our Nissan Maxima which still had a lien holder on it. After having the car for almost 3 months, they called us back and said we had to drive all the way back up there to finalize paperwork.

When we got there, everyone was avoiding us and had us waiting without communicating to us what was going on. Finally, a sales representative from the used cars told us we never qualified for the car and that we had to leave it there. We were extremely upset that they hadn't communicated this to us earlier. We took our original trade in back which hadn't been paid in all those months that the car was sitting there so now it was up for repossession.

When we got into our car, the custom stereo was missing and so were our floor mats. Their story was that the repossession company had took the stereo to try to get us to call them which we had no idea the car was never paid. After 3 months, I'm still sitting in the same position they told me they couldn't do anything about my $800 stereo and when my down payment money was returned, it was short over $300.

About a month ago I filled out a form online for the special "Internet Price" on used Ford Taurus. We then decided to wait to buy the car. I told this to the first 3 or 4 people who called and asked to be taken off the list. The calls continued 1 to 3 times a day. They will not stop calling me! The people would say they were taking me off the list, but I continue to get calls. These calls are nothing short of harassment. I will never buy a car from Camelback Ford.

The ordeal is still not over, and they can't get us another 45-day extension on the temporary plate. Mr. ** of Finance said they will mail it to us in 2-3 days, a 90-day extension. My husband asked why so long and they gave no real answer. I called MVD and they said they don't mail out temporaries and we have to get it at MVD and pay 15 dollars. We are waiting to sign a new contract to extend our pmts and they have not paid off our trade in. This nightmare is the worst ever, I regretted going to Camelback Ford. It all started on Feb 3, 2012, it has been too long. I read everyone's complaints and 70% matches with ours, no return calls, no cooperation and lies about everything.

They always avoid giving a straight answer. I wished I have never gone to them. We asked for our trade in back and they said it was not there anymore and probably was sold to the auction. It is like trying to stall for time, for what? I can't even get in touch with anyone to help us get out of this mess. Our complaint is really long. Everytime I think about it, I start writing shaky and get really angry especially if these guys might get away with it. Next time, I know to read any complaints about any businesses. Very hard, hard lesson to learn.

It's the worst experience ever! I talked to Juan on 1/6/12 about a 2012 Ford Explorer and trading in my car. Juan could not locate what I was looking for and suggested I order an Explorer. On 1/7/12, we agreed on a trade-in price and cash OTD price for the rest. I left a deposit with him. He was so friendly and accommodating.

He emailed me on 1/20/12 and told me Ford is no longer making 2012 and that mine will be a 2013 and the first one on the lot. A few more emails went back and forth about delivery date. Juan keeps saying 2-3 more weeks and that he was checking on it for me. On 2/24/12, Juan emailed that he should have a VIN by now and will call Ford headquarters to find out what was going on. No word from him.

On 2/27/12, Scott **, Director of Sales, left a message, stating no word from Ford but will call me in the morning. On 2/28/12, I left 2 messages for Scott with no return call. On my third try, I reached Scott; and he told me Ford never received my order. I asked how this can happen and why Juan wasn't checking on status for me. Scott said with new car orders, the order is placed and then put in a file, and they wait until car arrives. So Juan had lied to me about checking on order with Ford twice.

Scott said he talked to area Ford rep and can reorder for me and at same original deal price. I said to order car but that I want to talk to GM Brenton **. Scott said he would have Brenton call me. No call. On 2/29/12, I left several messages for Scott and Brenton to make sure car has been reordered. No one returned my call.

On 3/1/12, my brother-in-law stopped by the dealership. He has bought a car from Scott recently and asked what was going on. Scott stated he knew I was upset/mad but that he will honor the deal and the car has been reordered. I called Scott and Brenton a few more times, and no return calls. On 3/5/12, my husband and I went into Camelback Ford to see paperwork and find out when the car will be here.

We have waited 8 weeks when we were originally told 4-6. Scott is very rude. Juan runs the other way. My husband asked why no one has returned my calls. Scott said she went over my head and talked to Brenton. I informed him Brenton has never returned my calls. I asked to see paperwork, and Scott got defensive with me and treated me like dirt. He told me not to talk to him that way. He then said, "Better to cancel the order than risk bad reviews." I was shocked. Please take your business to another dealership. Camelback Ford employees are liars, and are rude and unethical.

I ordered a 2012 Ford Explorer on 1/7/2012 from Juan ** with $500.00 deposit. Deal was $20,000 for GMC Yukon trade in and $23,000 cash OTD. Juan was very pleasant and sent an email on 1/20/2012 stating Ford no longer making 2012s and my car would be a 2013. Juan would send emails or answer my questions quickly. Whenever I asked if he heard anything on a delivery time, he would say 2-3 more weeks.

Finally, on 2/15/12, he said he would call Ford and find out. His reply was 2-3 weeks. On 2/24/12, Juan said he should have received my VIN# by now and will call Ford Headquarters. On 2/27/12, I have to call Juan and find out what Ford said. He said no word yet.

On 2/28/12, Scott ** Director of Sales calls and said Ford never received my order. He talked to Ford Area Rep and no one knows what happened. He can reorder car and it will be here in 4-5 weeks. I said to reorder car and that I wanted to talk to GM Brenton **. Scott said he will have Brenton ** call me. On 2/29/12, I leave several messages for Brenton ** and Scott **, no one returns my call. On 3/1/12, my brother-in-law who has dealt with Scott in the past stops by the dealership and asks what was going on. Scott states, "We know she is mad, but the car has been reordered and we will honor original price and trade in."

On 3/5/12, after no one still returns my phone calls, my husband and I went into Camelback Ford and talked to Scott. We wanted to see paperwork for new car and make sure trade in is still being honored. Scott said car ordered on 3/3/12. My husband asks why phone calls not returned and Scott said he wanted to go over my head and talk to Brenton. I state Brenton never returned my phone calls. Scott hands me my check and said "best to cancel order than risk bad review." My husband and I both stated we just want the car. Scott walked away and said canceling order. He does not like being treated this way.

Now I have driven my car 8 more weeks and cannot get same trade in from another dealership. Camelback Ford is a fraud.

I have been communicating with several of the local news stations around Phoenix and we have all come to the conclusion that it is the Attorney General that is responsible to enforce adherence to mandated state laws such as the 15 day/500 mile used car warranty.

After researching this issue and confirming that Camelback Ford regularly uses this warranty selling tactic to sell vehicles but denies it exists once the sale is made. I find it necessary to get some answers. I need confirmation of who is the responsible party to enforce the 15 day/500 mile warranty car dealerships offer. Who would I sue for failure to enforce a law?

I was called by the dealership about a truck I was interested in and it was on the President's Day sale event. We talked about the price and my trade in. Juan was the salesperson and when we could not reach an agreement, he had his manager Scott call me and we talked. When I told him what the deal was and what I was willing to do, he said okay. I said since I am over 4 hours away, I wanted him to send me the details and price in my email. He supposedly wrote down my email and then I received nothing. I had cancelled a day of work and I had to get someone to take care of my dog since I thought I was going there. I never received any reply or the deal. They still send me invites to buy a truck there, yeah right.

After reading the problems here, I am glad I didn't go through with it. I think they were setting me up just like you guys. I have purchased a car from their Toyota dealership and was very impressed, so I'm not sure what is going on there. I have been trying to find contact info for the owner or owners with no luck, I wonder why. I am wondering if any of you have contacted the dealer board to complain.

Camelback Ford had advertised a 2010 F150 Platinum online. I contacted the dealership and made an appointment to test drive the vehicle. I drove from Yuma. We drove the vehicle and liked it. We went into the office to do the the paperwork only to have them raise the internet price another $1000 and they added another$ 3000 in dealer prep and add-ons. This is total fraud and dishonesty at its best as this was not the price quoted to us by their internet sales department and they still have the balls to still call and try to sell us a vehicle. Never do business with this dealership.

Absolutely the worst experience buying a car I've ever had. I sold a black 2008 F250 at night. The following morning I called the dealership after realizing the tires had actual cables showing through the rubber. Also the vehicle violently pulls to the right and has clearly been in an accident by the looks of the ** paint job on both passenger side doors. It's been a week and a half now and the vehicle has not been financed nor has my trade-in been paid off.

I get the runaround when I call the finance guys, nobody returns my calls, not the GM, Finance Director or original finance guy can tell me where my deal stands. I need to retain a attorney if anybody knows of one please let me know.

I am 31 years old, and on 10/17/2011, I went to Camelback Ford, looking to buy a car, since I had been on an accident, and the insurance company of the other party involved had compensated me with enough money, to apply it for a down payment for a new vehicle. I looked at a 2003 Mercedes CLK320C with VIN# WDBTJ65J93F061605, silver color, priced at $10,999. They began working the paperwork, so I could qualify for the purchase myself, and I noticed that they had pulled my wife's info without her signature, or her being there with me, and they wanted her on the contract. I told them no, this was a deal with me. They finally printed out a retail installment contract, where they are accepting my $3,000 as down payment, and the final cost of the car, in monthly payments of $338.62, which will begin on 12/01/2011.

I took the car home, and waited as they told me to be contacted by the financing company, with the final copy of my contract. One week passed, and the sales man contacted me, saying that the financing institution needed a copy of my driver's license, (which I had provided in the beginning), because supposedly my license was suspended. I contacted the MVD department, and the court, and they told me that my license was in good standing, and never been suspended. I contacted the financing company to provide my information, and they said they had no record of any contract in file with my name or the vehicle info, so they told me to contact the dealership with that info. I tried to contact the dealership, and they insisted that my DL was suspended, that I needed to fix it. I resubmitted a copy of my DL to them, and a copy of my DL status from MVD. After that, my 45 day permit expired. I contacted them and they emailed me another permit. At this point, neither the financing company, nor the dealership can give me an explanation why the process of the contract is taking so long.

On 12/20/2011 I got a call from the salesman, saying that I needed to take the car to them to "check" the VIN. I told him I could give it to him over the phone, and he said no. They needed to check it in person, and maybe they could come pick up the car themselves. At this point, they still don't have an answer for the status of my contract. I told him I was going to call them back. I tried contacting the finance manager, and he hung up on me, three times. After the third attempt, my call went straight to voicemail. I left a message telling them that if they had any intentions of picking up their car without telling me, they would have to reimburse me my $3,000 down payment, and the money I spent to replace a damaged windshield that came with the car. I had no answer. On the morning of 12/21/2011, I was contacted by the sales manager, and he told me I would not get reimbursed my money, because it was specified in the contract (which, at this point does not exist), and that they will take it as if I am forfeiting the contract, and if I don't take the car to them, they will report it stolen.

On 12/21/2011 I returned the car to them, and Caleb ** inspected the car, and gave me a signed paper, reassuring me I was going to get my money back, and to go back the next day for my check. On 12/23/2011 I went to ask for my refund, and Jason the used car sales man was very rude, and said I was not going to see a penny from my money, and that they could accuse me of bank fraud, because supposedly they were chasing me for two months, and couldn't get a hold of me, when I was in their office a couple of weeks before, requesting for a new permit. I called the cops, and as soon as the policemen got there, they sent another salesman saying that they were going to mail me a full refund of $3,000 the next day. The cops took a report, and they were witnesses to his statement. It has been 6 days, and they have not sent me anything. I called the dealership and so conveniently the person I need to talk to is "out". It seems like I need to take them to court. If anybody has already gone through this process, and can tell me where to start, I would appreciate it. I was left with no car, and with no money from my down payment.

On October 14th 2011, they sold me a car that had not been, as they stated "shopped" but told me not to worry about any necessary repairs because they would all be taken cared of before I came back to pick up the vehicle. I stipulated that the sale was contingent upon it passing an inspection and being fixed, since we all knew something was not quite right when we started the vehicle since it idled rough. At that time and many more times, I was informed by the sales representative that I should not worry about anything because no matter what, the car was covered by a 15 day/500 mile warranty as governed by the state of Arizona's Lemon Law and no matter what was wrong, it would have to be fixed by the dealer and at no cost to me.

I picked up the vehicle two days later and took it to my mechanic for inspection and was informed that the car was unsafe to drive because it has two broken struts and broken motor mounts causing a lot of shaking, rattling and the steering wheel to move. I contacted the sales representative, service technician and finance guy who all told me "Yes, its covered, not a problem, just bring it in and we will fix it."

It was not true! After they had my car for two days, the used car Sales Manager, Brad, called me up and said, "we will not be fixing your car because this was a budget value sale, we're not fixing anything." I asked about the State Warranty and his response was, "That law, the lemon law, does not apply to you, we won't fix anything."

I then spent several days trying to talk to the used car Sales Manager's boss, Jason, but he did not return any of my calls. Finally, on Friday, I called again and the call was answered by the used car Sales Manager, Brad, who then said that Jayson will never return my calls because he does not talk to customers. I told Brad at that time that I would be contacting the Attorney General, BBB and a lawyer, and he said okay.

When I went to pick up my car on Saturday, they of course had conveniently lost my keys. I waited for 2.25 hours for them to attempt to locate the keys but they could not. Finally, a lot attendant said that he would have to cut me new keys but it would have to wait until Monday.

On Monday, the lot attendant called me and even delivered my car to me. However, even the lot attendant said that something was very wrong with the car because it shakes a lot. I have followed through with what I said I would do and I am still waiting for some assistance in resolving this matter.

Walking into this dealership, one can almost hear the phrase 'let the games begin' announced over the speaker system. After receiving an affirmative response to a simple email identifying the vehicle being sought, expected trade-in value and maximum affordable purchase price, I arrived at the dealership expecting to have my trade-in appraised and to discuss the next steps for completing the purchase. I was met by the smiling internet salesman, he stated that the desired vehicle had been located at one of their out-of-state dealerships and that it might take a week or two to arrange for its transfer. Since time was not a factor, I left the dealership expecting that I would be contacted when the truck had been shipped or had arrived.

A week later after several fruitless phone and email attempts to receive an update, I returned to the dealership in person. I commented about the lack of communication and questioned if the vehicle was still available. The salesman assured me that transport was being arranged and that it wouldn't be much longer. After leaving with reasonable doubts concerning the sincerity of the salesman and the sales manager's statements, another week passed by without any contact.

Most dealerships work hard to earn a fair profit especially in today's hard economic times and customers should agree that they can't expect to get something for free. It is also not a bad thing when two parties agree to disagree concerning a sale or purchase. The manner in which they conduct such negotiations speaks volumes about their respective honesty, sincerity and integrity. By both its actions and in-actions, Camelback Ford left myself questioning if the company should be entrusted with my initial purchase and associated routine servicing in the future. Before discovering the reviews posted on this website, my response to this final question was fortunately no!

I paid Camelback Ford over $4500 dollars for TT&L on my 2011 F-150. I paid them in June and I have yet to receive my plates.

I am a military stationed out of state and I can't just run down to the DMV to do this.

I updated from Doug in Peoria. I sued MCVT and Camelback Ford in justice court in Phoenix and the judge found MCVT Motors and Camelback Ford guilty of theft of funds for taking license plates money and never given me my plates. Court ordered them to pay back my license fees. Now, I am preparing my nest hearing for the State's A.G. office.

On June of 2010, I purchased a 2010 Expedition Ford at Camelback Ford. I traded in a Chevrolet Silverado with the purchase and was told that if I filled out the customer survey, Scott **, manager would fill up my tank and give me free oil changes with a perfect score. I came to find out that it took them more than 60 days to pay off my Silverado (trade in) and it hit and affected my credit score. I also gave a $500.00 cash down payment and gave them a $500.00 post- dated check, which they proceeded to deposit the next day without my consent when it was post-dated for 1 1/2 from the contract date. This, in turn, hit my credit again and bounced my entire checking account.

I spoke to Scott and he said to come back in and they would reimburse me all the fees, which took over 1 month to get the check for all the fees. Furthermore, this purchase transaction consisted of returning to the dealership 3 different times to re-sign the contract because they kept changing things on the contract without my knowledge.

On January 5, 2011, I went back to Camelback Ford to purchase a different vehicle. I purchased a 2010 Ford F-150, and they said that they would pay off my Expedition and give me a better deal. I realized that I was in over my head with my payment because my hours were decreased at work and my payment went up from $670 to $750. I went back in to trade this truck in because I had the inability to repay the loan with my decreased income and my expenses.

So, I called Juan, who was my sales representative for both car deals, to see what he could do for me. He said that he would talk to his manager and call me back, which he didn't until a week later, on January 19. So, I went in and spoke to Brent **, GM, and Scott **, Manager, and Brian, Sales Manager. They said that they would take care of it and understood. Instead, they said they could extend my first payment by another 45 days from February 19, which was the original first payment due date, and also mentioned not changing any of the loan terms. They said I needed to come back in with my survey completed with a perfect score and they would change this for me.

I went back in to sign and they said that the deal had already went through, and there was nothing I could do but they had changed my interest rate without telling me and also added a service and maintenance contract totaling over $3,000.00 without my consent. My interest rate was increased by over 1.25% from the original contract dated 2 weeks before from 7.99% on January 5, to 9.29% on January 27. I called them back to find out why and dispute this and they said that there was nothing I could do because the loan had already gone through. To this date, the Expedition Ford (trade in) still has not been paid off and I have a payment of $782.31.

On 9-31-09 during the cash for clunkers rebate time frame, I traded a truck in to Camelback Ford, the truck qualified for a full rebate of $5,000. The vehicle that I received was a basic Ford Ranger. I financed the balance with Ford Motor Credit through Camelback Ford. I have a great track record with Ford Motor Credit having paid off numerous vehicles with them with no issues. Four weeks after I purchased the vehicle from them, the salesman called and said that the financing did not go through and I needed to bring back the ranger right now. Within an hour, I had it back to them and wanted my truck back. They assured me that they would get it back to me. I never heard from them again! I had made numerous calls and finally sent them a registered letter and the manager Brett called me back. I explained the situation to him and he said that he would look into it.

He never called me back. Instead he made sure that my truck was gone. 30 days later, I received paperwork from the DMV that an auction house was filing for abandoned title for the truck. Funny considering that Camelback Ford had the title and power of attorney regarding the vehicle. I went to inspect the vehicle and the auction company let me check it out. It had the cash for clunkers stuff written on the window and the motor was rendered useless as per the cash for clunkers program required. I again contacted Camelback Ford and the manager, Brett, at this point has told me tough *** since I had abandoned the vehicle with them. These guys are crooks and I believe that they were paid the rebate for the cash for clunkers deal.

On June 5, 2010, I traded in 2 cars for 2 new cars. I called Scott about the ad for a 2010 Ford Edge, $20,990.00 and a Ford Escape for $17,900.00. I asked if he still had them and he said "yes, come in and look at them". When I arrived, they could not find the Escape but did find the Edge. Then here is what they did next. They had me sign 5 contracts on these 2 cars. The first contract was blank, the never discussed anything on the contracts. The ad price was upped on the contract without my knowledge. I asked for 6 years financing, but they put 8 years without my knowledge. I asked to use my Credit Union, but they switched it to another one without my knowledge.

The interest rate was raised without my knowledge. They added all kinds of extra on the contract without my knowledge, plus their extras. It took them 8 days to find the Escape in the ad. It has been two months now and I still can't drive the cars because Camelback took the license plates money and never registered the Escape. Camelback ripped me for $20,000.00 extra in my deal. So they ran the best scam on me I had ever seen. On that day was my wife and I's 25th wedding anniversary. We spent it at the dealer which almost killed us both. This 8 hours at the dealership was hell. I have filed complaints with Ford Motors, BBB, Arizona State Attorney General and I have called all the news media to do a story on their Boiler room scam and all the frauds they do. Camelback won't respond to the complaints. So now, I have a new Ford locked up in storage with no proof of owner or plates. Please never go into Camelback Ford. I am a Vietnam Vet and I have never been treated like ** before. I am now preparing a lawsuit.

I got a car from that dealership, biggest mistake of my life!! Don't buy cars there! I got a luxury car from them and they took down payment from me. In the next 48 hours, my car that cost 30,000 was going bad without detail. It took me a week to catch the manager Josh and I don't know why he is never there. I think a lot of clients don't like him that's why he is always in his office. So today I gave them my car to fix. Let's see what they're gonna say, I can't wait to hear it. I'll let you know people what's going on for sure. They still didn't get my financed papers, but they said it's on the way. Wow!

On 04/18/2010, I received a call from an auto salesman I know at Camelback Ford. He said he has found a car for me for $7500. I went to the dealership Camelback Ford to check out the car. The price was perfect. I reminded him that my car was totaled and insurance carrier had not paid off loan yet. He advised me that he had talked to his boss and that it was OK for me to make a purchase. The contract was done while they where checking my credit report. This concerned me, but he told me not to worry and that it would be approved. I signed all the papers given to me, but the amount went from $7500 to over $14000+ with all the adds-on. They said I needed On-GARD, Tire Assure, Zaktek Ultimate, Zaktek Interior, and Gap in the service contract. I didn't ask for these.

I believed everything was OK when I left the lot. They had me to believe the car was financed, but the next day, the finance department called me and asked if someone could co-sign for me. I told him I don't know anybody who would and asked if everything was okay. He said yes. I told him the vehicle was for my mom. He said not to tell the bank that. I noticed there was no lien holder on the contracts given to me, so I tried to return the car.

The salesman told me to come back tomorrow to speak to Josh, the used car sales manager. Hector, the salesperson, said he's the one who signed it. On Tuesday, I came by; but Josh won't come out. Another man came, saying that I need to talk to him; he's the sales manager. I explained to him my situation and that the vehicle I bought was for my mom. She can't make the payment; we cried and bagged. He said the car was already financed and that they have accepted the check. But they will not take car back.

At 8:30 pm, I called Jay ** and told him I'll keep the car. But to remove the extra stuff, he said the manager was gone and that he will talk to him in the morning. On Wednesday, they called and requested a $2000 downpayment, and Josh called me form the salesperson's cell phone, saying they needed to call him. I already knew the car was not financed. If it was, then why are they asking for money down? I took the car back and gave them the keys. On Friday, I got email from the salesperson. They were going to send me to collections for the $2000 plus "you going to keep the pt cruiser." This is email content I received: Try to work something for you self. Call josh he will help you. You going to end up with a car u don't want and a collection.

I came home Friday to find the car in the carport, no keys and the doors are locked. I had car towed back to dealership, and they in turn had a salesman to drive the car to my house and left it there again. I told Josh, the sales manager, that I am not responsible for the vehicle they took the key with them. The car is not financed. If it was, then why are they asking me for money down. I went home, and I called josh and asked him who the car is financed through. He paused and said the Bank of Mexico and laughed. Also, I can hear others in the background laughing too.

I was very surprised to read the complaint by the man from Mesa AZ. The Ford dealer cited is ultimately owned by the same corporation that owns Camelback Toyota and several other dealerships in the immediate area. I have purchased several cars from the Toyota dealer directly across the street from the Ford dealer and they have always been very honest with me. I would suggest going to the company that owns the dealership. They have a very big investment in that area and I don't think they would risk their reputation for a $5000 deal. It sounds more like a rogue manager to me. I have no stake in this matter and do not know the participants.

We saw an advertised listing for a 2005 Ford Freestar Mini van on Kelley Blue Book and on Edmunds.com. I will mail you copies of the ad, if you would like. The price was listed at $5499. After calling 2 times, I finally was able to ascertain that the vehicle was still available and went to see it. I decided to purchase the vehicle and made an offer of $5000 on the vehicle.

The salesperson's name was Farid K. He went to get the manager named "Jimmie". They accepted the offer of $5,000, and went to write the paper work up and came back with a figure of more than $6,700 plus tax and license on top of that. When I asked how that figure came to be, they stated that their ad clearly says that there is a dealer prep fee of $999 - the ad does not say that. In addition, they had two document fees of roughly $620 for paper work to write up applications in house and for documents for the state- their ad doesn't disclose those fees either. We renegotiated the price down and settled on a price of $5,700 which was to include everything except tax and license.

I signed a contract and put down $500 on a debit card (I have a copy of our bank statement on that) and the dealership told us that we could pick up the car the following day, which was April 7, 2010. They had lost the keys to the car and were "searching" for them in the meantime, we were told. Jimmie, the sales manager, told in a recorded message on my cell phone, which I still have that they had a little bit of work to do on the car, but not much, but they didn't want to push the service dept to do a shoddy job.

When I arrived at the agreed time to pick up the car, I noticed that the car had not been moved at all. There was a red mark on the passenger rear tire that was in the identical spot it had been in the day before - nothing had been done. When I sat down to finalize everything, I was told that there was a shop charge of $700 over and above the agreed price that we had negotiated the day before. I told them I knew that the car had not been in the shop and it had not been moved at all. I reminded them that we had a signed contract and I had put money down on the car the day before.

My $500 down payment consummated the deal. They said that they had diagnosed that the car needed repairs - I still don't know how in the world they did that since the car hadn't been moved even an inch. I told them that if they were not going to sell me the car for the agreed price, I wanted my money back. I told the salespeople we had a signed contract with money down and I thought what they were doing were illegal. I did tell them that I was going to contact the Better Business Bureau. We feel that this business is engaging in deceptive and dishonest advertising. We are going to place a complaint with Ford Motors, the attorney general for the state of Arizona and in addition, we will be filing complaints with Craig's list and with Kelley Blue Blue.com regarding this deceptive and false advertising.

There should be laws protecting people against sales practices like this. They've wasted my time and I know they're doing this to virtually everyone who walks in their doors. We know that what they did was illegal. I signed a contract, they took money, more than 24 hours elapsed, then they changed the terms of our deal. I have proof that they took money out of our bank account. I feel I am entitled to $1000 in damages for what this company has done to me - wasting my time and false advertising.