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AutoZone

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Lonnie of Las Vegas NV (11/11/08)
I went into Autozone on Spring Mountain and Rainbow streets in Las Vegas to return a cold chisel I bought there one week prior. I explained to assistant manager Paul that I just bought this and it split down the middle the first time I used it. He asked me if I had a receipt and I said no but I payed with a credit card so there would be a record of it. He made me wait and eventually got his boss to help me. She said there is nothing we can do. I said that isn't fair you guys sold me a junk tool that broke the first time I used it.

Paul started laughing at me. I looked at him and said thanks for making me wait for nothing. Paul said your welcome and laughed again. I just walked out and threw my broken tool in the trash.

Robert of Waldo, WI November 6, 2008

Robert of Waldo WI (11/06/08)
First - If you are an employee, think twice about reporting any wrong doing in your store to Auto Zone. You most likely will be targeted or released. Report it to sites like this or local authorities. It is not unusual for Auto Zone to make it hard on persons reporting wrong doing. Second - Customers Do Not come first. While I was a manager, many customers ended up on the wrong end.

I Reported it to upper management. Little to nothing was done, except an uncomfortable environment. I asked for an investigation: Conclusion-No Wrong Doing. I was asked to relocate to another store to resolve differences. Third - Tax Evasion, Fraud, Running parts through commercial accounts without authorization, and worse. Reported it to Auto Zone Relations, asking for an Independent Investigation outside of out district in confidentiality.

I come to you with these concerns, hoping that they are isolated problems within my district. I had been with Auto Zone for over 2 years in store 1965 and I was recently asked to relocate to a different store to resolve differences resulting from being expected to overlook illegal, immoral, and unethical practices. I have filed two other complaints with Human Resources, and also with Loss Prevention, with no resolve.

I have spoken to several other store managers about these problems and they are equally disturbed, not only about the lack of investigative results, but also about the set of double standards for managers at different stores within the same districts. I have struggled with my conscience and they have, as well. I have asked for their support, but they have declined, stating fear of losing their jobs. No one will share this burden with me, so I now look toward you for resolve. I hope to find some resolve from outside of my district.

It is easier and more profitable to do the right thing. I feel that I am no longer able to speak freely without repercussion and I now look toward you. Men are inspired by being a part of something that is good and right and resolve is not accomplished through fear, intimidation, being ignored, or through a sense of hopelessness. This is the Response I received: I was contacted by the Head of Loss Prevention. He said he read My Fax and he would get me resolve.

Approximately 2 weeks later, the same Loss Prevention Manager (whom is the person I reported covering up the illegal activity) came to my new relocated store to interview me regarding me talking about the situation to other people. (How is this considered Confidential ???-to me, it seems like intimidation.) I told him I did not break confidentially during the investigation. I then asked him if he was interested in any of the illegal or unethical incidents. I received no response. To this date, I know of no action being taken for deceived customers or illegal activity.

I was Fired for not co-operating in an investigation that I opened, and was told that they no longer have confidence in me. Imagine that ?! Do a Google Search: Lawsuits against Auto Zone Auto Zone will pay a 1 million dollar fine to settle lawsuit accusing the company of overcharging customers and mishandling waste oil. Auto Zone evidently sees paying fines as the cost of doing business. Rather than making the effort to correct the problem.

Auto Zone has been listed as one of the top 10 Needs Most Improvement companies on the annual DWM Price Verification Survey released to the public in 2003, 2004, and 2005.  In my experience with Auto Zone, I feel that the company does not address problems. They wish their problems to go away like most of their employees do. I believe that most of Auto Zone's employees have good intentions, but their top end management needs a moral compass.

Ardyth of Roswell, GA October 25, 2008

Ardyth of Roswell GA (10/25/08)
I purchased a car battery from AutoZone on 10/05/08 which they installed. Everything was fine until last night 10/23/08 when my battery caught on fire. There was smoke coming from under the hood (I was driving at the time) and when I stopped and opened the hood flames shot out from the battery. The battery is melted, I've never seen anything like it. There is no doubt that the battery caused the fire.

While the car isn't new it's been very well serviced and I have the records. Since I have comprehensive insurance it will be repaired but I would like AutoZone to be responsible for the deductable. Does this seem fair?

The insurance adjuster said that it should be repaired at a dealer rather than the shop where it was towed so I'm not sure what the final cost will be. My insurance company is paying for my rental and will cover the repair, with the exception of my 500 deductable. However, I feel that if this is a defective product AutoZone or the battery manufacturer should bear the brunt of the repair bill.

Stanley of Pasadena, ME October 15, 2008

Stanley of Pasadena ME (10/15/08)
I went in and asked girl for engine fogging. She did not know what it was there fore she did not know where to findit. She went up to the counter and ask Tony who said Do not ask me any questions and proceeded to finish what he was doing, I went back to look for the fogger, the girl never came back to help me. Never did find it so I going to buy some WD 40 and waited at the counter for a period of time and noone came over to ring me up. So I left with nothing. By the way Tony was still there when I left. No wonder America is going down the tubes. They do not care anymore.

My nephew was waitng to do my son's jet ski. It never got done that day

Stephan of Menifee, CA October 2, 2008

Stephan of Menifee CA (10/02/08)
I have used Auto Zone for car parts for many years and on 9/30/08 I purchased a new set of brake pads for my Dodge truck I always buy from auto zone because of there life time warranty I returned the old cracked and broken set to them today and they refused to refund my money stating that I was not in there system. I explained that I had moved to this area 2 years ago and did not have or remember my old Phone number and that I had bought the old set of brakes from their Store in Perris Ca.

They refused to honer there LIFETIME warranty and that was that. It has cost me 42.09 that I should have gotten back I believe this is a scam and I can Ill afford to be screwed out of any amount of money right now

Stephanie of Chesterfield, VA August 17, 2008

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