Complain about a product or service

AutoZone

Es of Oakland, CA June 14, 2009

I was at the autozone in Oakland,Ca in the fruitvale center to purchase a distributor, before the purchase I asked the guy helping me the return policty on the item, he was a nice guy and said if anything is wrong with it or not satisfied with it I can bring it back for a refund, with that in mind I purchased the dizzy and that was that. After a little half an hour I return to Autozone with the same dizzy for a refund, this time another employee was there to help, I told him I wanted a refund on the dizzy because I didn't need it because it wasn't the correct one and the dizzy didn't spin freely, it was a rebuilt item but my old dizzy spun and seem to be more reliable than that piece of junk.

The employee looked at the distributor but didn't know what he was looking for, but checking to see if it's dirty, I informed him I had been working on cars the whole day with my greasy hands and attire so theres going to be left a little film on the dizzy which I had wipe off as much with a rag, but he kept saying it looks used and I can't except it, with in mind it's a remanufacterd item, which when I got it out of the box looked like it was refixed fromt he factory but wasn't cleaned perfect, and I get the blame of it's a used item and they can't except it. He asks for a manager approval from a rude unprofessional Andres V, he looked so hard to find specs of little dust and dirt just so he can deny the refund and walks away accusing me of using the item and he can't take it back and if I want to talk to a real manager, to come back monday, and continues to accuse me of damaging the dizzy and having scatches and contamination, which were already there when I bought the item and took it out the box when I got back home. I didn't know I had to take pictures of the item of how it looked before and after just so I can get my refund without being harassed or accused of or made out to be a criminal from some rude, no customer service wannabe manager who gets to decide whether a return gets through due to how he is feeling at that moment.

Andres V, and the other employee needs to learn what customer service is about, we are paying customers and don't need someone that has an attitude and no manners to second guess our integrity. He needs to be demoted or retrained if he was even trained and make him understand what customer service is about and not accuse the customer on what he THINKS they did or didn't do. He needs to understand that all parts don't come out squeaky clean especially when the part has been REMAN, he needs to go through each reman part and new part to understand the concept of what a remanufactered part is and how it will look from time to time, rather than throwing a little kids tantrum when he knows the customer is right but don't wanna man up to it and rather have someone else deal with the return, a waste of time for me and every other customer that has to deal with his stupid time wasting idea of customer service.

On another note, autozone employees has no common sense on parts they sell,everything they know is on the computer in front of them,if you don't check your part and just put it on it almost will not be the right part, and by the time you notice it, there's that same trouble that you thought you fixed with the new part that you thought was right for your car just because you trusted autozone and their customer serviceless and careless workers.

Fred of Dallas, TX June 11, 2009

I replaced the starter on my vehicle. There were some muffler issues so I took the car to the shop. Midas recommended that I would need to replace the starter before they could work on the muffler as the starter was defective. They told me they have an account with AutoZone and that if I gave them the part number they could begin to process the warranty exchange for me but I would have to purchase a second starter, and be reimbursed the first one.

I have since been trying to pursue reimbursement for the first starter but I have been unsuccessful. Although the exchange was allowed through Midas Muffler, AutoZone indicated that they had an expert test the first starter and it was ok - They have since retained this part.

I have paid for two starters and only one has been installed in the car, and the second is in AutoZone’s possession and they have declined to answer my requests for reimbursement. Their reason has been the starter was tested Good, but why did they exchange it in the first place? And why do they choose to retain the starter? Thank you for your assistance.

Jesus of Santa Ana, CA April 6, 2009

I was a former Parts Sales Manager working under ABRAHAM, the district manager. He refused to pay my overtime, deleting it completely and refused to change me from part time to full time since I had worked full time hours for almost 2 years. He continued to lie to me telling me I was full time. When I called corporate to verify, they said they never recieved a call and that I was still part time.

I brought this up to Abraham and said I was going to contact the labor board if he continued to lie to me and deny my pay I WORKED for! At that point I was wrongfully terminted. Abraham then began telling other employees and managers that I quit and walked out on him. THIS IS NOT TRUE! I have witnesses that can confirm that. What he is doing is illegal and AutoZone knows about it and CONDONS it! I am very upset I was treated this way after being a loyal employee for almost 2 years.

I was denied overtime pay, denied double time pay for holidays, denied health insurance and I was unable to obtain another job for almost 4 months.

David of West Mifflin, PA April 1, 2009

I am a pro auto tech ASE cert. i work on cars for a living when my own car broke down on 3/31/09. i called auto zone in west mifflin pa. the guy told me i needed to bring the part in so they could mach it up. i did. it took almost 3 hours to take my car apart. so i go down to Autozone and walk up to the counter. the MANGER DAVE D. had a really bad attitude and it seemed like it almost killed him to wait on me. then he goes in the back and says they do not have the part after saying they had 2 of them just needed to mach it up.

anyway i found the part i needed some place else. i just wanted to let auto zone know they lost a consumer and in place of work i have a lot of cars come in i am telling everyone not to go there AUTOZONE

Celestine of Lancaster, TX March 23, 2009

Female employee saved my check number, electronically processed fraud withdrawal from my account. I want conpensation from Autozone for this crime. I have sent proper documents to Police Dept., Regional Office, and my Bank. Evidence and arrest is in motion. Can't get any response from company to honor request.

I am elderly, handicapped, with limited income. Caused added medical expenses, emotions, excess energy, added expenses, payments and penalties from companies.

Steve of Shirley, AR March 23, 2009

I call the store and talk with the manager about a cariburater for 279.00 at a 20% discount I drive 70 miles to the store and the manager won't talk to me about our agreement and tell this other guy to only give me 20.00 dollares off.

Leroy of Fox, AR March 20, 2009

manager told Steve that he would give hiim a 20% discount on a 289.00 carburater if he would drive 70 miles to their store   manager wouldn't talk to him and told the helper only 20.00 dollars off if the manager lies to us why should we do bussiness with Auto Zone.

Arturo of Norristown, PA February 24, 2009

2/23/09 aproximated at 5 o'clock IN NORRISTOWN P.A IN THE AUTO ZONE IN WHICH NUMBER IS 5289. Where I when to buy a paint for my car. when i found the product i need it Mr. Juan he told in a bad mode that i can not use it in that area where it was located a noticed which i did not noticed it to not use it and when a bad attitude he took the product away from the hands of my son and tell me with a bad attitude to leave out of his places WERE HE WAS THE OWNER IN THE BUSINESS by telling us that he was going call the police wich he did and he ask for my personal papers if i was illegal in this country.

Then we wait for the police in which he call with a bad attitude, when the police came he explain to the police what happen IN HIS OWN WORDS and the police took my words, then the police told me to make a complaing by writing a letter to the Auto Zone Business. i did not have problems with the police, WE NEVER TOLD HEM NOTHING THAT COULD PRVOTE HEM BY BECAMING TO HIS ATITTUDE.

-Lost my time -Not trust to the employes -Try to find the product in toher place -Scare to go back to the store in which I'm a regualer customer around 5 years, and all my products i can find in this store.

Kenya of Aberdeen, MD February 18, 2009

An autozone tech damaged my windshield while replacing my windshield wipers. Autozone referred me to Safelite to repair the windsheild on my 2001 S430 Mercedes. When I took the original quote to Autozone it was for 265 and some change. A day later Safelite calls me and says now it going to cost 940 and some change because the windshield is heated and has rain sensors. They schedule the appointment for Friday. On Friday I get a call they are picking up the windshield from Mercedes Benz of Reistertown and 30 minutes later they tell me the tech broke the windsheild where the sensors are located and it would take them another week. I couldn't get a decent estimate in Maryland on short notice so I cancelled and went somewhere else.

I had to drive to Devon, PA from Aberdeen, MD to the Mercedes dealer to have the windshield repaired the total cost was 1188, gas to and from, and a day off from work. Now Autozone does not want to pay the 1188 and is demanding I give them the second estimate from Safelite who not only sabbatoged the claim but broke the new windsheild and had the nerve to call after I had cancelled to say they were coming to repair the windsheild. This started on January 27th and as of today February 17th I still have not been paid the full 1188 because Autozone does not wish to pay for the updated estimate from Mercedes. Autozone blames me for not communicating the estimate change from Safelite.

Tina L Gaines of Norcross, GA February 13, 2009

I had a 1989 Toyota Camry that I spent 4 years replacing all the original parts until I practically had a new car. The only original part was the engine which was sound at 170K miles. I went on vacation and left a vanity light on in my car. A neighbor called and told me. My battery was dead when I returned. I had AAA boost me and went to Auto Zone at 10pm on 6/25/07. The worker was angry that he had to work and said he was going to fake a pain to go home to continue working on a car. He told me what battery I needed and installed it in my car. He said it would take 45 minutes. I came back in 40 minutes and he said he was actually done in 5 minutes.

The next day, the car cut off in the middle of the street after noon and was smoking from the left side. A passerby tried to lift the hood and jumped back saying the battery was on fire. My car burned in the middle of the street. I went and told Auto Zone and after ignoring me for a week, they came back and said they were not liable because batteries don't catch on fire.

I spoke with the Store Mgr K. Overton. He gave me the name/number of his District Mgr M. Stebbins. I called 3 days and left messages and they never responded to me. I filed a civil suit and will be in court with them on 2/13/09 to seek compensation for my lost and fees. I have not been to an Auto Zone since then and will not. My mechanic always chided me for going saying their parts were no good. I learned the hard way! I lost my prized restore car to a battery installed by a disgruntled worker who wanted to go home so badly that he bungled up replacing a battery.

My car is not drivable and cannot be repaired due to electrical damages. I lost thousands of dollars in parts replaced, labor charges and time. I had to rent a car for a month before I found a 1997 Dodge Stratus and had to immediately start replacing original parts in it as well. I won't replace them all, just if they go bad.

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