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Kathryn of Gilbert AZ (05/12/08)
On Monday 5/5/08 I went into this AutoZone store to get my 7-year battery replaced after only 19 months of having it in my car. I was being waited on by a Ryan who during the time he was to help be took 3-4 phone calls. Another employee at the store started to help others who had arrived at the store after me.
As the phone was ringing for the 4th time I finally told Ryan he needed to allow someone else to answer it because it was my turn to get what I needed and get back to work. Ryan did finally allow someone else to answer the phone. But the whole time he was putting in a new battery he continually was telling me how rude I had acted, I needed to learn to wait and I must be having a bad day. I was having a good day until I had to deal with this store employee.
I feel that if I had been a sweet young female he would have helped me immediately (I am in my 60's). I feel if I had been male I would have received better service. I feel this young Ryan needs to be educated on customer service and age or sexual discrimination. I went away from getting my battery not feeling like I want to ever walk inside that store again.
Papyrus of Union City CA (03/15/08)
I bought a car battery 2 years 7 months ago with the 3 years warranty at Autozone. When I bought it the sales person was really nice and made me believe that I got a good deal (Autozone will replace the battery if it dies before 3 years). It turns out it is a bogus deal. When my car battery died (2 yrs 7mth), I brought it to Autozone in Union City, CA. The salesperson said that he needed to recharge the battery and tested it before he could give me a new battery. So I waited for 3 hours to get the battery charged. When I came back to get the new battery, he said that the old battery was fully charged and I do not need a new battery. I insisted that the battery is bad and there is no point to recharge it and to find it dead again later. Autozone is the only store in California that recommend their customer to continue using a bad battery in the car with a caveat that they will give you a free battery recharge when it dies.
I argued with the salesperson and they said that my car alternator was bad. I asked them to test the alternator. They tested it in front of me and everything looked good. My car alternator was charging around 13.7Volt to 14Volt. In a desperate move to show I am wrong, the salesperson continue to switch the test machine until he got a number 37A, then he told me that my car alternator was bad because a new one charges at 97A (even though it was listed as maximum Amp for the new alternator in their computer list). If the alternator has to recharge the battery at 97A, I think the battery is really bad or it will burn my good battery. So I continue to argue with him and escalate it to the assistant manager, Eugene.
Unfortunately, I got a bad assistant manager in this location (Union City). Instead of trying to help me, he just scolded and insulted me in front of other customers and blamed the whole things to my car alternator. I left the store feeling humiliated, a big increase on my blood pressure, increase on my heat beat, really upset. So the next morning, I found out that I was right and the car battery is almost dead (I just left the battery in the car for one night after I installed it). Luckily I could still start the engine. This time I drove the car for an hour to work and recharged the battery at the same time, and hoped it would not die when I was ready to go home later. Luckily, the battery still had enough juice and I could start the car and drove it back home in the afternoon. I decided to go to Costco to get a new battery on the way home, but on the way there I stop at Autozone in Fremont and pushed my luck there.
This time I pretended to just got a battery problem and I asked the sales person (he looked like he was still new there) to test the battery in front of me. While he tested it, he told me that my car alternator was bad because the test machine showed everything is ok (well, I guess he is not that new and have been trained to say this too). Fortunately for me and unfortunately for him, the test machine showed BAD BATTERY at the end of test and we both saw it. This time he could not make any excuses and I got a new battery. Lesson learned: NEVER NEVER BUY WARRANTY CAR PARTS OR BATTERY AT AUTOZONE. If you still insist to buy the auto part there, then you will have to hassle with them later when the part falls apart. If you are lucky like me, you will get a new salesperson and you will get the auto part replaced at no cost. If you are unlucky, you will get the Eugene guy and you will get high blood pressure, have to spend extra money to prove that you are not wrong to them, and still don't get the auto part replaced (more extra money). This is my last visit to Autozone. Next time I am in need to buy auto parts, I will go to Kragen for sure. One month after this ordeal, my replacement car battery is still running good. My old car alternator still recharges the battery well.
Tamaya of Houston TX (03/08/08)
I went to Auto Zone to get a new battery put in my car. I admit, when I went I had a small power steering leak but it wasn't doing any harm right then and there. After the guy installed my battery, my car wouldn't start. I was at Auto Zone for five and a half hours total. At first they said the reason was because my terminals were old. Second they said because my car alarm needed to be reset. Then they started working on the fuses under my hood and said that my battery fuse went out so they went to buy another one.
When they got back and put the fuse on, my car still would not start. Another guy came to work on my car to figure out why would not start and discovered that the first guy put the battery on backwards. They turned the battery around and every time they would try to put the positive terminal on there was a spark. The general manager decided to call her husband to figure out what was wrong with my car. He finally got the car to start up then it started to smoke.
Next, he told his wife to check my alternator because he heard a noise coming from under the hood and they discovered that my car was running solely off of my battery. I was thinking this noise was not there anytime before he got my car to start. When I got in the car the ABS light was on. I told them and they said all the lights are going to come on since my alternator is going out. It confused me because none of this was happening to my car until they all started to mess with it. On the way home I discovered that my radio didn't work and my clock in my car didn't work. The lady priced an alternator for me and gave me the number to a guy she knew who fixed cars and that was about it.
Mary of Redan GA (12/12/07)
Waitng patiently for a service that was offered on a sign on store window (Free engine check).After waiting in line behind several customers.I was told by cashier that he would be with me in a few minutes.In a few minutes he started to assist me. I walk outside to my car ahead of him but, he stopped again to assist more customers. I waited outside a few minutes thinking that he will come outsides soon. I return back inside the store. I got back in line again behind four other customers.
While waiting another customer received services outside the store by another employee of the store. So, I ask the cashier was there anybody else here who could wait on me(sense he couldn't seem to tear himself away from his register to help me). The Manager Jeanelle so rudely and abruptly interupted my coversation with the cashier from accross the room. She said we are giving you a free service so, you just gonna have to wait, because our paying customers take preference over you.
Adrian of Moreno Valley CA (11/17/07)
First of all people. I work at autozone. if u people are gonna be buying a battery , starter, alternator, or any other electronic part, i promise you, that no one is gonna refund it. go ahead and complain all you want, u aint getting the money back.
Debra of West Sacramento CA (08/14/07)
My mother bought a brand new battery for her car and it went bad right away, so when we tried to return it three times and even took the car to a mechanic shop and he said the battery was bad, Auto Zone in West Sac., CA refused to replace it and refused to give us the corporates phone number.
My mother had to have the car towed to the shop and spent almost eighty dollars to have it diagnosed. and she is still out the money on a bad battery and finally went to Kragen to buy another battery after they checked the battery from Auto Zone and said it was bad also.
Rita of Maricopa AZ (02/17/07)
I bought a fuel pump from Auto zone and had a local certfied mechanic install it .About 3 to 4 weeks later, my car went on fire.The fire dept came and I had the mechanic check it -- it was due to a faulty fuel pump was what the fireman and the mechanic told me. It was a miracle the car was parked when it happened,we could have all been killed.
All the parts under the hood had to be replaced they were melted and the paint was peeling off the hood and on the sides so a new p[aint job was needed and even the tires were starting to melt.
Jackie of Covington GA (07/26/06)
My fiance bought a $74.00 car battery for my car because I told him my car was not starting and I thought it was the battery. By the time he got to the house my dad had already cleaned the battery in my car so the car was working ok. The battery in my car was about one yr. old, I had bought it from autozone prior. It must have been no more than 30 minutes my fiance tried to return the new battery back to autozone and they refuse to take it back or if they did they was only going to refund $29.00 the price of an old battery.
Bob of Desert Hot Springs CA (07/25/06)
ATK Engine on 10/27/2004 was purchased that was ordered with 3Yr. 36,000 Mile warranty. Was defective. Autozone does not want to warrant the defective motor because they say it has been more than 18 months which is not true and has nothing to do with 3Yr. 36,000 Mile warranty.
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