AutoNation

I purchased a car on lease from Autonation. On December 1st my father was pulled over by the police and was issued a ticket for driving with expired tags. The dealership never provided current license plates or tags. The dealerships response was since I had failed to pay a remaining downpayment of $400 they would not issue the current registration. The vehicle also has a warrant which was told to my father by the officer that pulled him over on December 1st. I verified with the DMV that yes, the car had a warrant on December 2nd.

I notified the finance company and stated they would "look into it". I did not pay the monthly payment at that time until the warrant issue was rectified. Because I was technically 12 days late on my payment, the finance company repoed the vehicle from my job. The finance company (NK Financing) stated they would return the vehicle to me once I pay the dealer the remaining of the downpayment, the monthly payment and by insuring the vehicle with comp/collision. Omar at NK Finance stated they would be "nice" and not charge a repo fee. The warrant issue was not addressed and now currently the vehicle is parked at the Autonation dealership from where I purchased the vehicle.

3) because I was informed by the DMV to contact DMV investigations for not completing the vehicle registration process.

AutoNation sold me a lemon and will not repair it. The costs are over $5700. I just paid $19,000 for the vehicle and had over $2000 done by another dealer. It's insane they are allowed to do business! Am a cancer patient. How low are you going to let them go? There are hundreds of complaints across the country yet you do nothing! Not exactly sure why we bother to pay taxes. Does AutoNation own you too? I have receipts. Also got a ticket for illegal window tint. They did not even meet the standards in California.

I bought a 02 chrysler town and country in feb 06. Purhased the warranty and now am having alot of problems with the car. Just replaced the electrical system for over 600 bought 2 batteries and still have to put work into this car. And every time i have to get something checked out i have to pay out of pocket for each visit/problem 100.00 for a diagnostic check.

Dealership install a DVD equipment on a new Lincoln Navigator full equiped that is not compatible with the car. They afterwards call it (after Market). Altough the complete deal was done with the dealer and the equipment was recomended and installed with them, now either the manufactor (FORD) nor the dealer (AUTONATION) are taken responsability for the problem. Ford Customer affairs insist on solve the problem through the dealer, and the dealer refuse to resolve this problem. Finally customer servicies on the dealership is far to be acceptable. Information disclose at sale moment now result or incomplete or mislead.

My daughter wrecked my car. My insurance company gave me a small check that neither provided me enough money to pay off the car loan nor repair the vehicle. (separate complaint). AutoNation (the lender) wanted MY insurance check. I told them no and that I would continue to pay off the 20% interest car loan monthly as stated in our signed contract.

I paid the loan in full and on time. AutoNation gave me bad credit on my credit report and refused to give me my pinkslip. I do have their billing statement showing a balance of zero.

I purchased a truck that was financed throuh autonation back in 1999 I have been making payments on the truck since then they have been late but they have been made my truck was taken from me on 4/18/02 with out warning. After it was taken I was informed that I would not be able to get it back unless the entire loan was paid off.

They have never taken the truck before and I think that this is very unfair that I have not been given a chance to get the truck back without having to pay it off. I have no auto to get myself back and forth to work and my children back and forth to school. It is making it hard for me to provide for my child financially.

My wife purchased a 1995 Mustang two years ago from our local Autonation. We have had problem after problem with it ever since.

We paid OVER $1,200 to get a bumper to bumper warranty, but it seems that only about 2% of the problems we've had were covered under the warranty. Getting anything done by them under warranty is like pulling teeth.

At the time of purchase, we understood that there was a $50 deductible, but about a year after we purchased the vehicle, they came up with a new charge. It's called a diagnostic charge which cost $65. So the things that they do cover cost us at least $115 each visit. What the heck was our $1,280 charge for?

Our car has a front end problem. It pops loudly from time to time when you start, stop, or turn. It also shakes and shimmies between 50 to 70 miles per hour. Autonation USA swears that there is nothing wrong with the front end. But from our own driving experience, sometimes it pulls to the right, sometimes to the left, and sometimes not at all ... and it's been eating up the tires on the front of the car. The front tires are showing the belts now, but the back tires still have LOTS of tread on them, shouldn't it be the other way around?

We've tried to get this fix a couple of times and each time were giving a different excuse. Our favorite is: "It's a high performance car, it's going to run like that unless you get high performance rims and tires, there's nothing we can do about it"

We've had to have the air conditioner fixed three times now over the past two years for the same problem...that was covered under the warranty, so it only cost us $50 each visit to replace a $10 part. We just had our door lock quit working, it cost us $65 and was not covered under the warranty.

My wife and I have decided to put letter stickers on the back of the car that says "We bought our Lemon from Autonation USA" but we haven't done legal research on that matter yet.

When going over the purchase of my 1998 Toyota Corolla with Lino, the finance manager, I was given several options for added Vehicle Protection Plans.

It was discribed to me in such a way as I would be foolish not to elect to have it on the car. By this point in time I had been there about 3 to 4 hours, so I chose the Silver Plan with debt cancellation and additional theft protection. Lino mentioned the price would be added in the purchase contract.(no dollar amount was given at this time) At that point he excused himself and said he would return shortly with the final documents for signing.

Upon his return we started giong over document after document, with him explaining each one. When we got to the "Vehicle Protection Program" sheet I asked about pricing and he pointed to the area showing the pricing. On the preformatted paper, with little boxes for dollars and cents, everything was moved over one box to the right, making $1,450.00 look like $145.00 and the total of this part of the plan look like $189.00 when it really was $1,899.00. These items were also shown on the Vehicle Contract but were gone over very fast in the interest of time.

The price of the car was $11,760.00 and the price of all these added protection plans was $2,797.00, which were to be financed over 60 months at 21% interest. I signed everthing as needed, got the keys and they sent me on my way with a big smile. (and a full tank of gas).

Later that night as I was looking everything over I was in shock when I realized the amount of money all that added coverage really cost. I knew I didn't need to worry though because Auto Nation assured me that I had 3 days to return the car, FOR ANY REASON.

First thing Friday morning I called, asked for Lino, he wasn't in. I explained what happened and said I would be right up to cancel these items and get a new contract written. I was told it would be a waste of time because only Lino could handle this type of problem, he will call as soon as he gets in. I got nervous and called again in the afternoon, he wasn't in. I was told by Glenda not to worry, all will be made well. I called again Sat. but nothing was solved. I don't know who I talked to on Sat.

When I called Monday morning, Glenda again said Lino was not in but he worked from 12:00 to 9:00. I called again at 2:40 pm and finally got Lino on the phone. I explained to him that I wanted to cancel the added items and just finance the purchase price only. He said that the paper work had already gone to the bank so we would have to wait till he got it back. Than we hung up. I called back soon after and asked for the bank name and number so as I could call them but Lino said that was not possible, but he mentioned that the bank would just reduce the term from 60 months to whatever the term was minus the $2797.00.

I said that was crazy because I would be paying 21% interest on all that extra money over all that time. He than said he would see if he could work it out and out of nowhere he found the loan documents (that he said before were already sent to the bank), so give him time to talk to his boss and see what they could do.

Since this (Monday) was the third day I told him I would drive right up there to settle this but he said he was leaving before I could get there, even though Glenda had told me earlier he worked till 9pm. He said we could resolve this Tuesday. By this time I was frustrated and worried that by Tuesday, for whatever reason, something else would come up (and that my three days would be over).

I had given Auto Nation a $500.00 check on 6/10 and $1000.00 check that they were to hold for 21 days, till 7/1/99. Not knowing what else do to I stopped payment on the $500.00 check (Monday afternoon about 4:30).

I called again about 7:30pm and told whoever answered the phone, in finance) my name and that I had stopped payment on the check). I decided to just take the car back today (Tuesday,6/15) after work. I have a prepaired statement for them to sign saying only that the car was returned in the same condition as when purchased. After days of getting the runaround I would be very leary of doing any business with Auto Nation, whether buying another car or having the returned car serviced.

Good work, David.