Complain about a product or service

Audi

Terry of Glastonbury CT (04/16/08)
I currently own an Audi A4 2003, which I purchased brand new. During the warranty period, I had all of the problems that I think everyone has gone threw with the RECALL of the cylinders and the car breaking down on me with the check engine light going off. I was blinded by Hoffman Audi Service of East Hartford with their service and care of my concerns during the warranty period since they pass all of their costs back to Audi. After the warranty period is when all of my headaches start.

In 2007, at 56000 miles, I advised Hoffman Audi that my fuel tank system keeps giving false readings to the gas pump and that my radio can not pick up any stations outside of large metropolitan cities. When they quoted me over $3000 worth of repair costs, I thought this was absurd. Replacing the whole fuel tank system and the FM booster... When do these things ever fail on a car? Especially on an expensive car brand like Audi.

I have lived with these issues for over a year now and it is horrible. Audi and Hoffman have generously offered to share the expense with me, if I want to give them $1000 of my hard earned money. In 2008, I have already spent over a $1000 on this car since I broke down TWICE already! 1st time for an Oil Pump Sludge issue. 2nd time for a bad ignition coil failure.

On top of this, the dealership discovered that my center differetial seal was cracked and needed to be repaired as well. I can GUARANTEE Audi that I will never recomend their cars to anyone. All car manufacturers will have their issues, it is how the company stands behind their product that will make one stand above the other.

It is also amusing how I used to get customer satisfaction surveys during the warranty period about the Service but now after warranty, it appears that they don't care about their customers comments after they know the car turns into a LEMON.

Corrine of Katy TX (04/15/08)
I bought my 2002 Audi A6 brand new. Like some of the other posters, all of my interior panel button controls have completely worn off, and the interior looks horrible. I agree with other poster that it's definetly a manufacturing defect. Decals/plastics should last more than a few years.

I only have 36K miles on this car, and it's already blown two engine coils. Now, it's a constant 'check engine' light. I brought it in two weeks ago, they told me it was fixed. Some sort of dirty intake condition. Now, two weeks later, and the light is again on. It's a 20 mile roundtrip drive to the dealership, as no one else will touch this car. I was told they were too busy to work on it, and to come back later. Having a check engine light come on every couple weeks, and taking time out from my day to deal with this dealership is beyond annoying. I love this car, but it's been constant problems. They just don't care once you are out of warranty. But 36K miles? Shouldn't an Audi last longer than that? I'm so upset right now, there is no satisfaction, and I have a car I have lost complete confidence in.

Andrew of Blenheim NJ (12/04/07)
2003 Audi A4 - 1.8t, 45000 miles, oil light came on, car shuttered, ans completely shutdown while driving. Car has been religously serviced by the Audi dealer every interval. Classic sysmptoms of the oil sludge, or lack of oil distribution thru the engine. Dealer claims no warranty.

Anne of Odessa FL (12/04/07)
I bought my Audi A6 new in 2003. I am upset b/c all the interior button controls pictures have worn off. It has left the interior looking terrible. I tried to replace buttons but was told by dealer that you must replace the entire panel for whatever button controls.....making it extremely costly! I got an estimate for only the headlights, a/c, and driver front door lock buttons and was told it would cost about $3,000.00 to replace. That is only to get the interior half way decent looking again. This is ridiculous and seems like a manufacturer defect. I owned a cheapy ford escort in the past for 10 years and NEVER had any button pictures wear off. I can't even tell what buttons should control anymore....except from memory. This would seriously make me reconsider ever purchasing an Audi in the future.....they don't stand by their product! Also, the interior is peeling by door handles and arm rests.

Maria of Stratford CT (10/30/07)
I owned a 1997/A/4/4 door sedan. I have taken my car to the Audi dealer in Fairfield on Sept 24 2007 and Oct4 2007 with the same problem *check engine light* both times they have done supposedly the repairs that should have resolved that problem.

This past Wednesday Oct 24 the *check engine came on again* i did what they always tell me to do which wait a couple of days and ck the gas cap and if the light is not blinking then i can drive the car until i can get to them.

On October 26 Friday of the same week i went to start my car and the car just went dead. I try to start it and it does not start. I had to get a ride to take my son to daycare and to work and pick up my mom from the hospital. I call them and they want me to pay for the towing of the car to their dealership and again check to see what is going on.
Every time I have taken to them the two previous time money was paid for a job to be done. Here I am again with the same problem. I have to pay for the toll $110.00 dollars and again in their mercy to see how much i have to pay again. My deceased husband had bought me this car and he had always taken them for maintenance due to sentimental reason I have kept going to them since my husband pass away 11/05. I really feel that they are taking me for a ride. Please Help Me What Can do?

Clifford of Collegeville PA (09/27/07)
I have an Audi A4 (2003). THis past winter my windshield wipers all of sudden started resetting themsleves in the middle of the windshield. I've done some research and apparently this is a common occurrence one which audi has gone as far as to redesign a certain part of their wiper system to prevent this from happening. For the problem to be fixed they charge updwards of $400. Audi as a responsiblle corporation should recall this part and install new ones. Issues with visability has the potential for serious consequences.

Chu of Gilbert AZ (08/21/07)
I have an 2003 Audi A4 3.0L. on August 20, 2007 at approximately 4 PM while idling at the stop light, the car stalled and would not start again. I immediately have it towed to the dealership to have the problem checked out. After some extended research, i discovered that my car model has been recalled for a fuel pump problem. The NHTSA Campaign ID Number is 06V017000. The next day, August 21, Meksut Ago, Service Consultant from the Audi of Chandler dealership contacted me and inform me that my car has the exact same fuel pump problem. When inquired about the status of the recall, he told me that my specific VIN does not fall under the recall, therefore there is nothing he could do. I continue to contact another Audi representative over the phone and he told me the exact thing.

Darren of Baltimore MD (04/18/07)
My 2003 Audi A4 is in the shop for the 2nd time since buying it brand new in March 2003 due to stalling issues related to a faulty fuel pump. The first occurence was in 2004 with approximately 20,000 miles on the vehicle, the engine stalled while driving over 50 MPH on a highway while trying to merge. The fuel pump was supposedly replaced by the Audi dealership under warranty. Recently (March 2007 with 67,000 miles), my car stalled again on the highway, with seemingly a related issue in which the dealer diagnosed that a speed sensor was faulty, and the repair was done at my cost for roughly $350.

In April 2007, my car stalled for a 3rd time on the highway (luckily avoiding accident for a 3rd time!), and the dealer quoted me close to $800 to replace the fuel pump. While disputing the estimate, askingthe dealer to find out what could be done about this re-occuring, expensive and and dangerous issue, I did my own research and found that there had been a recall in 2006 covering 2003 Audi A4's. When I presented this information to the dealer, they claimed that there was no recall. Upon further research, and contacting Audi Customer Service on my own (because the dealer was absolutely 0 help to me), I was told that there was a recall, but because my VIN was not included in the recall, nothing could be done.

 have requested to speak to a supervisor, who gave me the same company line. I again appealed to speak to a Supervisor another level higher, and am currently awaiting their response. Luckily, to date, nobody has been hurt in connection with my vehicle's failures. However, there is no reason for Audi to ignore my case as they have. In researching this issue online, I have found numerous other complaints against Audi for the same issue of ignoring customer complaints related to recalls when their vehicles experience the exact behavior for which the recall was issued.

Gio of New York NY (04/10/07)
I leased an Audi A4 2004 Brand new from Classic Audi-NY for 3 years. In May 2005 The Turbo Blew. The Car died with only 6k miles. It was covered so i was fine with it. I did not have to pay a penny. In Sept 2005 The Turbo Blew again, So they say it was the Turbo. Also Various service trips for getting the light bulbs fixed because they blew out. In 2007 April the Fuel pump died so my car died again. Out of those 3 times I was inconvienced with getting Tow Trucks and not having a car and hassling Audi for loaners. My Lease ends Nov 2007. Im thinking now that they may have sold me a Lemon. NEVER again will I recommend or buy an Audi.

Johnny of San Jose CA (03/08/07)
My Audi A4 has had the following problems since I bought it new in 2000: 1. CD Player died. 2. Cruse control switch died. 3. Door-shut sensor died. 4. Two Power windows died. 5. Trip LCD died. 6. Tie-rod ends needed replacement after 50K! 7. Sun Visors holders' knobs broke. 8. Leather seats ripped at the seams. 9. ABS break controller died (1500$) 10. flasher died. 11. Fan indicator display does not work at low temperature (40F or less). 12.Cup Holder broke. The only time I took it to the dealer after the warranty expired (needed timing belt), it cost me 2800$ !!!

Michael of Woodmere NY (01/24/07)
I leased a 2006 audi A-4 in Nov 06. I bring it in for regular service to make sure it maitains its expected performance....it is now January 07 (13 months later) and have roughly 6500 miles on the car. I brought it into Anchor Audi for service (receieved a request for checkup from corprate office) and also told them that the brakes squeak on a regualar basis. i recieved a call in my office from the service department telling me this was not covered under the bumper to bumper warranty, but for 375.00 i could have it looked at. I am glad this is only a 2-year lease cause i will nevr buy an Audi again!

Nancy of Stamford CT (12/08/06)
I have a 2002 Audi A4 with less than 60,000 miles on it. I take it in to the Audi dealership for every service appointment. On December 3, 2006 I was driving on the highway and the car just died. Luckily I was able to roll to the shoulder on the road and needed to be towed to the Audi dealership. No warning lights.

After examining the car, the service department called and said I needed a new engine which would cost about $16,000. My car is off warranty. I asked what caused the problem (it wasn't lack of oil) and Steve in the service department said they couldn't tell without taking the engine apart. I asked him what should I do as it seemed crazy that my engine should die in such a relative new and expensive car.

He suggested I call my insurance company as it may be due to something hitting the car and damaging the engine. I did and the insurance company is suppose to be sending an adjuster to look at the car. I am still waiting to hear from either Audi or the insurance adjuster. In the meanwhile I have been searching the internet to see if other people have experienced the same problem and how they have handled the situation. I truly need help as I really cannot afford to pay $16,000 for a new engine and am very wary of the Audi dealership after reading the posts of other Audi owners.

Guidance/advice/help would be most appreciated. Thank you, Nancy

John of North Haven CT (11/29/06)
My 1999 Audi A6 Avant(wagon) caught fire on Nov 17, 2006. It appears that it was the light switch. The fire occured at a Mobil gas station while the station was being filled by a Mobil tanker truck. Due to the danger of the tanker, the driver requested that I assist him in putting out the fire. The station itself was not compliant with State guidelines, fire extinguishers were painted shut, central saftey system was not working, etc. Eventually the fire was extinguished by myself, the driver of the truck and a customer of the station. I contacted the dealership and there is no recall outstanding on my car for this current problem or any other. There was a recall in 2004 which I brought my car in for, but that has been found to have not fixed the problem.

Michele of Fort Lauderdale FL (11/04/06)
despite my numerous request to stop the calls from coming in, this company, representing Audi keeps calling our home after 9pm every nights. the caller tells us they are from germany and they represent Audi. last night was the straw as they called every 30 sec. we had to disconnect our phones in order to get some rest!!!! we are on the do not call list and when i informed the caller of this he told me that they not have this feature in germany and he's unable to verify this information from overseas. please help us stop this nonsense. I WILL NEVER GET ANOTHER AUDI CAR because of the constant harrassment over the phone. enough already!!! thank you in advance

i am totally frazzled. Who in their right miond start calling homes after 9:30 pm every night. I have to be up very early in the morning and need to rest. i do not need this extra stress every night.

Bryan of Chicago IL (10/11/06)
I purchased an Audi 2001 'Pre-certified' used car a year ago from Schaumburg Audi. According to the Audi website, An Audi Certified pre-owned vehicle is carefully chosen, put through the most rigorous of inspections, and, from the minute you buy it, frees you from worry. In short, it's like getting a new Audi. For a price that's significantly less. Since I've owned this car, it has been in the shop practically more than I drive the vehicle.

The car cost $24,000 and I have sunk in $4,000 in a little over a year's time - over 16% of the car's cost. Four of seven times it's been in the shop, the repairs were covered under the warranty but I still had to shell out $200 in deductibles. The other times Audi claims that it's normal 'wear and tear' so they do not cover the repairs. For instance 2 weeks ago, the engine light came on. Well transmission fluid was leaking and this was covered and I paid the $50 deductible. But they also found problems with the boots and the brakes needed replacing so the cost of the repairs was $1750 total.

I have driven the car only 10,000 miles, mainly on the highway and the brakes already need repair - this is part of their 'rigorous inspection'? The maintenance man assured me that he had the best mechanic look at it and it would be better. Well last week, I came out to my car to find the dashboard glowing and the car wouldn't start. I waited 3 hours for an Audi tow truck to pick it up and had to take a $25 cab ride home.

Audi informed me the whole dashboard and key system needed to be replaced but the good news was I only had to pay the $50 deductible. Well upon bringing the car in, they informed me it needs a new battery too and now I have to pay another $200. So I've paid over $2100 in a two-week span for a 'rigorously inspected' vehicle. On top of the other $1900 in repairs that they would not cover. Obviously they do not stand by their advertisments and I'd appreciate you looking into this and publishing this information. I contacted Schaumburg Audi and they were rude and said it was my problem after purchase. Thank you.

John of Howell MI (09/20/06)
I own a 1999 Audi that started on fire and car is a total loss. Headlight switch recall was never preformed on auto. This happened on 9-11-06

Total loss of car numeroues day off work personal prorety loss in car. person could of died but was very frightened.

Michelle of Forney TX (08/01/06)
I purchased a 2002 Audi A4 in December of 2002. I began having problems, although small almost immediately. Since the warranty covered everything I didn't think much about it. In December of 2005 I reported that the red enigne light came on in my car and was told that it just needed an oil change. I took the car into Audi and they changed the oil. In June of 2006 the red engine oil light cam on again. I immediately had the oil changed and the light remained on. The next day the engine went out on the car. I took it to Audi and after making me feel that I had done something wrong they replaced the engine. I also had to pay over $500 to replace worn parts.

Now a little more than one month later all the coolant is leaking from my car. I am now being told that I need to pay $375 to fix this problem because it was an old part that they transferred from the old engine to the new engine and that the $11.00 part just wore out. I questioned them several times regarding this and was told that is just the way that it is and that they will not cover the leak in the NEW engine. I am now writing letters to Audi, the attorney general's office and the Better Business Bureau regarding this situation. It seems that there might be a bit of fraud here or intentional damage to parts of the car that the consumer should pay to repair. I was told that the new engine had a 12,000 mile/ 12 month warranty. Why is the new leak not covered under this warranty?

Jeff Jones of Leonardtown MD (06/29/06)
My Audi S4 has developed a slow coolant leak that has resulted in the coolant contaminating the engine oil. The vehicle was inspected by Criswell Audi of Annapolis Maryland, with no cause of the leak identified or solution to the problem proposed. The contamination of the engine oil has been verified through an oil analysis performed by Blackstone Laboratories of Fort Wayne, Indiana.

The coolant contamination of the engine oil is causing increased wear on the engines internal components. If the problem is not corrected the motor is not expected to last for as long as it would otherwise. I was alerted by Blackstone Labs that they have received several similarly contaminated samples from Audi owners with the 2.7T engine. I learned that the other owners are experiencing the same problem. I have also learned that in two similar cases the problem was fixed, unfortunately the solution was to replace the motor.

My Audi has developed this problem after only 5 years and 65k miles of use, only one year after the manufacturer’s warranty expired. Audi of America should extend the warranty period covering the 2.7T engine so that this defect can be repaired under warranty. The 2.7T motor is used in several Audi models; the S4, A6, and Allroad. I have spoken twice to Audi of America about this. Their response has been that they sympathize with my situation, but they will not be doing anything to resolve the problem.

Anna of Issaquah WA (03/30/06)
Related to A4 fuel pump failure recall. I have had 2 failures in the last year. They were very dangerous because the car stops in the middle of the road. I saw recall on Web site and contacted Audi. They told me there was no recall and could not help me. The dealership also did not know about the recall. When I showed it to them, they said there was nothing they could do. I was required to place an "in stock" and possibly defective third fuel pump in my car until the new ones are received.

In addition to the stress of wondering if this third pump will fail and my family will be injured, I have had to deal with the inconvenience of towing, having only one car, etc. Audi's intentional placement of a possibly defective part in my car is unbelievable.

Lisa of Harrison NY (03/27/06)
My husband leased a 2005 Audi A8 in March of 2005 from Jack Daniels Audi in New Jersey. Since that time, we have had many electrical problems with the car. Our car is now at the dealership where the entire transmission is being replaced. The reason that I am writing this email is that one of the many problems that we had with the car is quite dangerous.

When we would start the car and then place it in either forward or reverse, when we went to step on the accelerator, it would lurch forwards or backwards very quickly. I believe this to be a very dangerous condition. If it is happening in other Audi vehicles, I think that someone should fix this overall problem. Someone could get killed. Luckily this usually happened when we were backing out of our garage and there was no one behind us so that we were able to stop immediately by hitting the brakes.

I told Audi service about this problem and also contacted Audi USA customer service directly. I was given a reference number 60106074 and was told that they would get back to me by tomorrow. I was concerned that even with the replacement of the transmission, this would still happen. I have 3 children and am concerned about this unusual condition in the car.

Fortunately, there are no consequences arising out of this situation. The dealership is replacing the transmission under warranty. I am writing this as a concerned consumer. I am trying to prevent a possible future injury or death.

Melissa of Phoenix AZ (03/25/06)
In 1999, I purchased a brand new Audi A4 2.8q in Arizona. When I took delivery of the car, I drove it home and immediately noticed that one of the alloy wheels on the car had a large amount of brake dust on it. I immediately drove the car back and asked them to replace the wheel with a brand new one. They explained that this wheel was likely swapped with one from another car - but no idea why this happened or why they tried to sell it to me, thinking I would not notice - more than likely. This marked the first or many frustrating issues.

Since the closest Audi dealer to myhouse was about 50 miles round-trip, I spent the next 3 years bringing the car in for so many warranty issues which were very irritating. In several cases, the issues were large - air climate control failed after only 6 months and while driving in the middle of AZ summer at 120 degrees, 2 replacements of the in dash trip computer due to LCD fading...the list goes on and on.

The car was a lease due to my lack of experience with Audi and having heard that Audi's history wasn't exactly great. At warranty end on the car, and only 100 or less miles away from the top miles listed for full warranty, the drivers side window regulator failed. Rather than honoring warranty, I had to pay over $300 to replace. That was the straw that broke the camel's back......never will I buy or ride in Audi again. Urgh!

I parked the darned car, and went back to Acura which I am now a lifelong loyal customer to. Audi should take some notes! Upon return of the car via leasing, I was notified to pay for mileage overages. I attempted ot contact Audi of America and request their covering these charges due to my consistent issues with warranty items on the car that required my driving back and forth. I was able to provide documentation that showed all the times I had to drive the car to the dealership for medium to major issues relative to warranty, yet the refused to cover unless I would buy another Audi. HA!!!! Ya, fat chance of that.

So, I got stiffed all around on this car. Because of this, I promised to never recommend their company....not to mention their customer service at the dealerships is really not great and based on my conversations really seem to not believe in their cars too.

David of Washington DC (01/23/06)
In early December I bought a new Audi A3. I thought the A3 was exactly what I was looking for, and I was excited when I drove it home. That is where my love with Audi has started to go downhill. The very first night, a check engine light came on, so I had to schedule an appointment to have the car come in, not a big deal because they had to install the in-dash CD player, so I wasn't concerned. Then, about a week later, the car wouldn't start. So, I called Audi Roadside service, they came out and towed the car to the dealership. Well, in that process, because they used a standard tow and not a flat bed, a piece of protective plastic was broken under the front driver’s side.

I was on my way to my parent’s house for Christmas when this was discovered, so, that Monday, I took the poor car from Southern MD back to the dealership. Now, I will commend the service guy, he has been great to work with, but once I got the car in, it took about an hour (which is pretty good considering they were busy). I was told everything was fixed, and I was on my way back to DC. I got to the 14th street bridge, and lo and behold, I heard that awful thumping noise and knew there was still a problem. So, back AGAIN I went to the dealership.

This time, the crew removed whatever the damaged piece was and they put in an order for a new one. The service guy also informed me to call and file a claim, which I did that day. So, finally I thought things would get better......I thought wrong. The next episode, I get a call that the part is in, so my partner took the car to get the part replaced. When he gets there, he then finds out that Audi Roadside hasn't made payment arrangements, so while the part is in, it cannot be installed on the car. Oh, and it gets better. I begin calling Audi Roadside to find out what the delay is and they tell me that the dealership on Gallup Road has no idea what I am talking about. I kindly informed them that the dealershop was not located there, they are on Mt. Vernon.

For the last two weeks, they have been calling the wrong dealership! Now, to add further insult to injury, as we were driving down to visit our parents on Saturday, we hear this noisy grinding sound coming from under the car. I'll give you a chance to guess what it was. It wasn't the driver’s side; it was the identical piece on the passenger’s side! Apparently, when the dealership removed the driver's side, there were some bolts that held the passengers side in place. Now that side is ruined and will need replaced. So, again, I call Audi Roadside but this time, I can't file a claim with them, I have to file it with the dealership! Do you have any idea how frustrated and upset I am with Audi at this point in time?

I traded in a 2004 Saturn and a 2003 Passat. Two cars that I never had any problems with at all. I love my A3, I really do, but, I am not sure if I can handle anymore problems with it. If it were up to me, I would bring the car back and demand a replacement immediately. I wouldn't even care if I had to go to arbitration or the courts. I spent a lot of money for a brand new car. New… not pre-owned, pre-certified, not used....a brand new 2006. I would have expected not to have a single problem with a new car.

Now, I think that there is an easy and simple way to rectify this situation. Fix my car ~ All of it. And, I shouldn't have to wait for Audi to pay Audi. It is not my fault that the car wouldn't start; the keys "lost their memory". Again, something that shouldn't happen with a new car. It was an Audi contractor that towed the car, not me. I simply want to be able to enjoy my new car. It has spent more time either parked because it is broken, or at the dealership trying to be fixed. I would just like someone to call me, tell me to bring the car in, and I don't want it back until it is 100% complete and fixed as it should be. I am just afraid that if it comes back again, something else will break on it.

Sanjay of Irving TX (12/02/05)
I have an 2002 Audi A4, which currently has 48k miles. I think I had received a lemon from them. Here is the list of incidents:

1) Along with other cars of this year, this car was recalled due to ignition coil problem.

2) When it had about 17k miles, it had a fire incident. The trunk of the car caught fire due to inexplicable reasons. Audi refused to fix it. Their inspectors could not figure out what had happened. My suspicion is that it was an electrical fire. They partially paid for the rental car while my car was in the shop and my insurance paid for the repairs ($14,000).

3) At 48k miles, despite warranty expiration, Audi fixed my engine due to some "sludge" repairs. In that case, they pretty much changed all engine peripherals. This was a huge job too. Estimated repair cost about $5000.

4) A day after I got the car back, the engine sensor light bcame back on. Took the car to the dealer and this time they said that the engine's electrical harness is getting short circuit. This time, though, they wanted me to pay $3000 for repairs. I refused and Audi and the dealer decided to patch-fix the harness and have me pay for half the repairs-about $400. They know that they are a fault.

Clearly, this car had issues. Audi refused to accept that the fire in 2003 was due a manufacturing defect. Possibly an electrical short circuit which caused the fire. Again, I have a harness issue - an electrical short circuit (acknowledged). My gripe is that I received a bad piece and Audi should own up and, at a minimum fix all my repairs. Although, this is not sufficient. So far my out-of pocket cost has been about $1000 .

Danaof Melville NY (10/10/05)
I am currently leasing a 2002 Audi A4 Quattro 1.8. I called Audi of Huntington on Monday, October 3, 2005 to make an appointment for what I believed to be a routine service call. I had been advised by Chuck  to bring my car in for its last service before turning it in at end of its lease when I was approaching 48,000 miles. I informed Chuck of my mileage (approx. 47,887) and he said that he would transfer me to one of the receptionists who would make an appointment for me. The earliest appointment available was October 12, 2005. I mentioned to the receptionist that I was concerned about going over 48,000 miles and no longer being covered but stated that I would make sure that I did not drive too much and stay under 48,000.

That evening, at around 5:30 pm the oil light came on in the car. I decided at that point that I would take the car in for service the next morning rather that waiting until next week (the 12th). Shorty thereafter the check engine light came on. I called the service department and they had already left for the evening. On my way to my home, the car began to make a rattling noise. I was at the service department at 7:30 am on Tuesday, October 4, 2005. Chuck commented that my car did not sound good which I certainly agreed with. I told the service advisors about the oil light and the check engine light and they speculated that I probably needed an oi pump.

When I called later that afternoon Marty, another service advisor informed me that I needed a new engine. They were waiting for approval from the district manager because I had missed an oil change but indicated that they (Audi of Huntington) had a mechanic they worked with down the street that could write up that I had gotten an oil change from him and that I should not worry, my car was going to be covered. Marty called me on Wednesday, October 5, 2005 to tell me that the district manager had refused to cover the repair because I had missed my last major service at 40,000 miles. I then informed him that I had been advised by Chuck  during my last visit to Audi of Huntington to wait until I got closer to 48,000 miles before getting my last service for the reasons indicated earlier. Marty  states that he is sure that Chuck  never told me to skip a service.

I then asked him to check my service record which clearly shows that I brought my A4 in like clockwork for all of its service appointments (@10,000, 20,000 and 30,000) which he confirmed. My question to him is why would I have skipped a service if I had not been advised to do so. My service records also indicate that I had my car in at 38,304 miles to have the brakes done and the tires rotated. At that time I requested the 40,000 mile service and was told that there had not been enough time or mileage accrued since the 30,000 mile service. At that time Chuck  advised me to wait until I was closer to 48,000 miles as I previously stated. Of course he is now denying that he stated this. It has become a situation of my word against his.

The diagnosis is that the fuel screen was clogged and was not sending oil to the top half of the engine. They now say that I need a new engine which will cost $9000.

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