Audi

Shocking, embarrassing, enraged are words that come to my mind while I own a 15-day old Audi Q5 from Mumbai (**). Previous to Audi, I owned an E class much to satisfaction of services, good customer relationship shared, robust after sales service and a fantastic road side problem solving assist. Everything seems missing after I shifted my brand loyalty with great deliberation from the sales executive and my misjudgement, of course.

My expectation in every department of the service is a complete failure and way below expectation. The very purpose to pen down the displeasure is the extent of discontent I have towards the working of Audi. The experience I share herewith are a testimony to my so-called growing hatred to the brand. My conclusion is worth reading which may affect your reputation, since spending lakhs if I am not satisfied, I cannot even keep you happy and smiling for sure.

My experience until I received the delivery was a rude and shocking administrative negligence. My booking, my loan approval process, my excess registration amount paid due to untimely management of affairs, had already raised doubts on my decision of ownership of Audi. The only saving grace in the entire process was the CRM and delivery procedure conducted, was overtly warmth filled, which of course did not happen at Mercedes.

There was a delay in loan processing, which seemed that neither profile, previous bank history, vehicle owned previously, nor a flawless CIBIL record could help getting my loan clearance. No browny points for all the above characteristics, understandably so, since your VW finance is a new company and would look into smallest details - but killed my time in the process.

After the bank approval and knowing that the car registration cost is due to hike (which is an information I provided), no steps were taken to expedite the process and save customer's cost, resulting in me shelling off couple of lakhs for no fault of mine. No remorse or courtesy extended towards the same but citing government policy, the sales executives shirked their administrative laxity. Such critical, immediate and subtle PR issues are what customers (usually time constrained) of this segment look out as factors whilst buying a premium vehicle.

A temporary registration sticker attached was the way the car was delivered, unaccompanied by an Audi personnel as it is a temporary number, making it extremely unprofessional, unethical and uncalled for procedure. On my way back, I was a victim of an embarrassing traffic constable tantrums. Giving my license was the only way out as I don't believe in bribery. In spite of repeatedly calling your executives, nothing was done to retrieve my license and I was left by myself to fight it out at the wrong doing of the company.

It was another display of poor and pathetic after sales. Also, it showcased the dismal relationship shared between the traffic authorities and the dealer. All it took me was a letter such as this and a few personal trips explaining the reason of my innocence in the mistake committed. Afterwards, I was given back my license without any fine levied. A situation as embarrassing as this, for me, was an experience which I cannot forgo. But sadly, you, as a company, could not do anything--very sad! It leaves me with an after thought, "Was I responsible for the mayhem? If not, what is the company's role in pacifying me?"

My E class was traded in and the administrative process was delayed so much so, that one of my EMI of E class reached my account and I had no option but to clear the same. As a result, now after 15 days of delivery of my car, when the trade in person calls up and gives me another shocker to tell me a draft of 40k is ready for my disbursement when the EMI I paid was around 45k. It was another unaccounted and unexplained loss to myself again.

Tell me after reading until this stage, was anything worth a fine memory, worth a brand change, worth value for money? No--only agony, torture, and mental trauma. If that's not all, the forthcoming incidence is an absolute hell of a climax for the biggest mistake of my life to own an Audi.

Considering Q5 to be an SUV, an off-roader with 4 wheel drive and Quattro (Audi's signature technology), I ventured on my journey to my Pune residence via expressway on the 15th night and returned back on the17th morning with a return trip to Pune - scheduled to be on the night of 17th itself for an extended weekend work. My journey overall to Pune was not so pleasurable, one because of some screechy noise on speeding above 100 which seems to come only when windows are slightly open - but that was not the case in my scenario when I checked.

Secondly, some seat rattling at higher speed is such a put off riding an SUV. I reached the night of 17th and to my dismay, the next morning, I saw that the tire was deflated. Without driving, I called in the puncture repair guy to get the cause examined. A crack was observed in the tire on the inner surface of the rear wheel which, according to the puncture guy, was a sign of health and safety hazard so he advised a tire replacement. This might have occurred due to some sharp object piercing the tire and can be termed as a minor accident case.

My point is, when a tire as heavy as this can wear off, what is the safety proposition of this vehicle? Questions such as this have no answer. What followed after this was a series of phone calls to road assist, service station, Audi Mumbai, Audi Pune, etc., all adding to my panic. But no one seems to give solution but shirking their responsibility by giving each other numbers. This means that I, in state of panic, have to keep making calls with no robust solution found for me to go for work in Pune or return to Mumbai. Then, I, too, should have made not less than 12 calls all combined but what was noteworthy was that there was no call back from anyone responsible when an Audi customer is in need. It was absolutely disgusting!

To add to my dismay, I get a phone call from a dealer in Pune saying, "I can order a tire for you. You need to pay in advance for the same and that the tire will come in a week time." It just looked that he wanted business but when asked for customer assistance, he had no clue and just hung up the phone. How could he suggest replacement without even looking at the tire? How can he ask me to pay for it at the first place since it is only a 15-day car with not even 400km run? I had so many questions to ask someone responsible. How can a 15-day old tire wear off? Where is problem assist? Where is the tire manufacturing warranty? Where is the problem solving? Why is the customer not put to ease first?

Rather having one person taking onus on the call and advise appropriately, I was made to talk to so many people without even getting a solution, which I term as an amateurish administration. An immature, unprofessional treatment mended to a premium car owner leaves me doubtful for a long-term ownership. I thank Almighty that nothing untoward occurred, which I know for a fact if it was Mercedes, I would first be put to ease, followed by the option suggested to solve the problem temporarily so that my work does not stall and then contact me for an absolute solution with agreement of both parties involved. This is what I call service and not what I received - wasting my entire day on phone calls, waiting that someone will get back with some solution for me.

Also, the step tire was rather a rude shock to me, seeing the size, the nature of the tire and the black ugly design it gives - all shows the audience the punishment meted out for replacing the original tires. Wouldn't it be Audi's insult to have such cars rolling in the market? With BMW, I remember that I was not allowed to open the car bonnet during a test-drive as per their policy since it may give an impression to customers that it is a faulty car. I respected it and I believe firmly that the image of the car should be a priority when you deal with this segment of a car.

I was finally recommended by Audi Pune service station that there is no solution than to sport the ugly step tire and travel expressway not going beyond 60 km/h. I did follow this and was scared every minute of my 4.5-hour journey filled with fright, anger and shame (which otherwise takes me 3 hours). What an added trauma and time wastage!

Now, with all what has transpired, do you still think I should be an Audi loyalist? If yes, I need concrete reasoning, or else, I am trading in this vehicle for some other vehicle. But the next steps for not having an appropriate reply or a solution would be to take this up with the company's top brass, followed by complaining to the international center for making them aware of how pathetically their Indian counterparts are handling affairs, approach the consumer court for a full refund for dissatisfaction of the product and the agony it has caused me mentally, post this on the Facebook, and start my verbal propaganda of the horrible 15-day ordeal with Audi. I am forever thanking my stars that these incidents did not happen after the warranty expires as the people in Audi would not even have responded to my queries at all.

I presumed that I am making a wise decision by changing brand, but having looked at the support system that your after sales can offer, I am seriously on the look out for the Audi brand change. Your company has made a good mark in the Indian car industry but that must be due to the policies and work of the top management level, which was perhaps also one of the driving force for me to purchase an Audi. But, if your employees do not become face of Audi by proper training in management and PR, it would not need much time to succumb to its competitors. I expected care, concern, warmth and since nothing came my way, I am now a completely dissatisfied Audi customer, which I am sure you, too, can relate to.

I am looking forward to the manner my complaint is going to be addressed. It will be the factor to reinforce my belief in Audi and in doing so understandably shall cause you discomfort since it may involve overhauling of few processes. My letter will benefit those hundreds of customers who have lost their way on how and what to complain and be a perfect document to not be deterred or rather help them from being troubled. Kindly find a solution at the earliest to avoid further media and legal formalities. I wish you the best with all of what you are doing - maybe it's a bad experience for me personally.

I bought a 2002 Audi and it was slightly used when I bought it, but in excellent condition. However, after several trips to the Audi dealer for repairs, my car caught on fire under the dashboard (electrical fire). I began to search the internet to see what I could possibly do and to find out if there had been other experiences like mine. Fortunately, I did and found out not only there had been more cases similar to mine, but that they had had serious issues over the years with Audi cars catching on fire.

It's been just 8 months that I have bought an Audi A4 from the Audi car dealer in Ludhiana and I am facing a huge problem regarding the tires of car. Actually, the tires of the car have developed a bulge around them. Due to this, I am facing problems in driving. I have informed about the same to the local dealer but they refuse to look after our complaint. Hoping for a quick action.

On the 18th September 2011, I attended their showroom at Audi Centre Sydney and inspected the above vehicle.

The following date on the 19th September 2011, I purchased the vehicle from them at a price of $28,000. I was never at any stage offered by the salesperson (George **) to test-drive the vehicle and was only told that Audi Centre Sydney had thoroughly checked the vehicle. After having taken delivery of the vehicle, I immediately noticed the Gearbox of the car had problems. Also, the brake was scratchy when I applied it.

Two weeks later, I called Audi to have the vehicle looked at. One of their technicians drove the vehicle and agreed that there was a problem with the gearbox and the brake that would need couple days to rectify the problems. Upon consultations with **, Head of Service Department, my vehicle was booked in for the 14th November 2011 as a "loan car" became available then.

On the 14th November 2011, I was given a "loan car" but returned it the very next day because the "loan car" carries a hefty $3,300 "accident excess", which I found uncomfortable but on the same day, I was informed to pick up my vehicle as it required a new modified clutch to rectify the problem. However, the new modified clutch would not be available until the New Year 2012 and I was advised to contact him in January 2012.

As requested, I made contact with ** in the first week of January 2012 only to be told that the new modified clutch had to be ordered from Germany first. Why wasn't the new modified clutch ordered sometime after the 14th November 2011? **, Head of Service Department informed me that the new modified clutch would be available in Australia by the middle of February 2012. Accordingly, the vehicle was booked in for the 28th of February 2012 to have the "works" completed to rectify the problem. However, on the 27th of February 2012, I received call from Ryan in the Service Department informing me that the new modified clutch had not yet arrived due to the new modified clutch has not been released yet and so the scheduled time of the 28th February 2012 was cancelled. In addition, they were not certain when the new modified clutch would arrive.

I immediately called **, Head of Service Department, and was told that the new modified clutch may not be available until the end of March or early April with no certainty of the delivery date. In addition to this whole saga, I have been offered by **, Head of Sales Department to pay $5,000 for a replacement vehicle which I find totally unacceptable as I would not spend any more money on a product I do not have any confidence in or else wait for the new modified clutch seemingly indefinitely.

As we are now in April 2012, nearly seven (7) months after having purchased this vehicle from Audi Centre Sydney at a price of $28,000, the present position is totally unacceptable. Having regarded to the fact it would seem that the vehicle was "defective" from the time of sale, the only satisfactory outcome to this drawn out frustrating period is that I return the vehicle to them and receive full refund of $28,000 that I paid for this faulty vehicle.

If I have not received their immediate response within seven (7) days from this email to my satisfaction, I will lodge the matter with the Consumer, Trader and Tenancy Tribunal under the Motor Vehicle Division "for their determination".

We purchased an Audi Q7 with 92,000 km on it from Sydney. We looked at it on the 21st March 2012 and bought it for the price advertised on the 22nd March 2012 with no questions asked. We were offered 3 year new car warranty for $3,500, which we paid up with also no questions asked. On the 21st, we were asked to pick up the car at 10 am on the 22nd. We came at 10am and the car was not ready. We waited for 2 hours. There was a problem with the Audi but they didn't tell us exactly what, they just said it's not a big deal. The day before, we explained to them that the car must be ready at 10am as we were driving to Melbourne.

We were then approached by a group manager who said that we can't have the 3 year warranty, it was a mistake and that we can have a 2 year warranty for $2,600. We did not want to accept this. Finally, they agreed to give us as promised 3 year new car warranty for $3,500 but the lady that does that was away so they promised the next day I would get the paperwork for the warranty from Anna Marie. Of course, I never did. I called 3 times and finally got the paperwork but it was for the 2 years, which is not what was promised. Therefore, there was a lot of emailing back and forth.

After 2 weeks of having the car, the seat broke and the buckle broke cup holders jammed. We did a diagnostic scan of the Audi computer which showed engine faults and other faults. Vince ** from Audi Alto NSW confirmed there is nothing wrong with the car. Since the car was under the 3 month warranty Audi Brighton (Melbourne) had to get approval from Audi NSW, which has taken 3 days and I still don't have my car.

A week ago when I went into Audi Brighton, someone looked at the car and noted all the problems and made me an appointment for a week's time. At this point, that dealer knew that the car was from NSW and that it was under the 3 month warranty but they didn't bother to contact anyone in the meantime. So on when I took my car in, they said it will take approx 5 hours and will call me when done but they realized that they need Audi NSW approval. 3 days has gone past and my car is sitting in Audi Brighton and they still haven't touched it.

Both the dealers are lying and making up excuses. I am fed up with this. I just want my car fixed as it hasn't even been a full month. I don't think that it was appropriate that Audi NSW sold me a faulty car or at least didn't tell me about it. I have not yet experienced something as horrible as this. What can I do? What are my rights? This is just shocking.

I bought a used 2005 A4 convertible (Cabriolet 1.8T) with 48K miles on it. It now has 58K miles on it, and the TCM part on the transmission is faulty. I hear that this problem is common, yet Audi has yet to admit to their mistake. I doubt that I will be purchasing another Audi in my lifetime.

My car was taken to The Collection in Coral Gables three times in two months! What a horrible inconvenience! I initially felt it had something to do with the turbo. Three times I had to rent a car and each time they told me that the problem had been fixed. Three times they told me it was not the turbo. They changed spark plugs, replaced injectors, replaced the breather valve, replaced another injector, replaced the ventilation pipe and all three times the initial complaint reoccurred! Finally, the car did not start at all and I was not at home at the time and had to have it towed. I requested that it not be towed to that service center and instead it was towed to another one, Audi of Pembroke Pines, which is about 40 min from my home but at this point I did not care. I felt that if it was not fixed this time, I would have to look into another car.

Audi of Pembroke Pines diagnosed the problem. Guess what it was? The turbo! And they repaired the car which was thankfully under warranty! This has severely left me nervous about the reliability of my car. Can you imagine being told that a problem was fixed and driving long distances on interstates and the problem reoccurs leaving you scared of being stranded? Well, this happened three times. Each time I reiterated about it being the turbo and each time they said it was not. Reliability is a woman's best friend. Without that, the trust is gone, my friend. I have my car back. Thank you, Audi Pembroke Pines! But I am still nervous about driving long distance on my own right now. I may have an Audi, which once I thought was the best thing ever, but I look at my mom with her Toyota or my brother with his Lexus which never breaks down and then look at my fancy car and wonder if it was worth it all.

In 2011, which I dub "The year of the Car", I have had, aside from regular maintenance, replacement of radiator fan motor. In July, service found them defective, worth $ 310; fan assembly worth $315. I replaced ignition coil for $64 in July, and twice in November problems stated earlier reoccurred. In December, one problems stated earlier and in March 2012, turbo has to be fixed. Now, after the turbo has been fixed, I now needed my major tune up and to replace spark plugs that were corroded and contaminated with build up that was just done in November. The cost to replace those spark plugs is $331! At the same time, my brakes needed to be fixed. This job was neglected awhile as the priority was to fix the problem with car even running, right? Forget stopping. Therefore, pads had to be replaced as well by this time as well as rotors worth $886. Great car, huh?

I purchased an Audi A4 2.0 in March 2000 (**). The car had engine oil leakage and engine oil has to be topped up every 5,000 km initially and then the situation worsened to having to top up more and more regularly until now, top up engine oil every few hundred km! It was reported that my car was not the only one having this problem. Finally in November 2011, Audi Company, Euromobil Sdn Bhd (located in Kawasan Perindustrian Temasya, Shah Alam, Selangor DE, Malaysia) contacted me and informed me that my new car would be given an overhaul service and an Audi staff would contact me on when to send in my car. When I did not hear from them after a couple of months, I called and was informed that the person-in-charge had resigned and therefore did not respond to my calls. This indicates a lack of management coordination, no customer follow-up and the inconvenience of topping up the engine oil continued.

Audi Salesman, Mr. Danny, managed to arrange with customer service executive, Mr. ** to have my car sent in on 20th February 2012 to Audi for the overhaul service. I was informed that it would require two weeks to have the car overhauled. I had made arrangements to rent a car for use while my Audi was in the service center. When I arrived, unfortunately, I was informed that the overhaul could not be carried out as there were too many cars being serviced and therefore could not attend to my car but I was informed it could be done the following week.

Since I was there, I sent in my car anyway to have a 'minor body repair work and repainting' and I was told that the overhaul would be carried out after that. When I went to collect two weeks later, I was informed that the overhaul was not done! Customer Service Manager, Mr. ** apologized and rescheduled the overhaul service for 26, March 2012. This time I requested Mr. ** to please arrange to provide me a car for my use when I next send my car for the scheduled overhaul. Mr. ** assured that he would try his best.

On March 16, I contacted Mr. ** to check if he had managed to arrange a car for my use when my car was being overhauled and he confirmed he had made the arrangement. Therefore, it was confirmed that I could send in my car on 26, March 2012 and I expected to drive away in the car arranged by Mr. **. When I arrived, Mr. ** informed that the arranged car was not available. I was really upset as I have a business meeting at 10 am! Therefore, I had no choice but to drive away in my own car to attend the business meeting. Again, through no fault of mine, my car was not given the overhaul as arranged and assured by Audi!

People buy Audi because it is reliable, stylish and comfortable. It is a pride to own an Audi and lots of pleasure to drive it. Customers have been assured of the dependable and good service, including after sales service. From what I have written, you can imagine how very upset, disappointed and frustrated I am with your distributor and their service. It has caused me lots of inconvenience, precious time and expenses in hiring a replacement car for use. I am officially lodging a complaint with your company.

I was sold an S4 Avant (V8) by Finchley Road Audi, UK, 31/8/2011. I paid 27,000 cash, it had a cracked grill, back window washer wiper did not work properly and 6 weeks later, I had put 4 new tires on it, had to pay for the grill to be fitted, parking sensors didn't work, got no history of the car for 3 months, I took it to Portsmouth Audi. They had to replace the back brakes as they were very dangerously low. Then on 9/3/2012, I get a letter telling me that Lombardi Finance owns my car. I've never paid so much for a car in my life and have turned into a nightmare, worry and upset. All I want is a car without this bad salesmanship. Can you help me get my car replaced please?

I owned a Q5. I bought it for less than 2 years with numerous problems. First, engine consumed too much engine oil; and apparently, it was due to piston ring problems. It's sent to workshop for 3-4 times for engine oil measurement, and finally, I had to leave the car for more than a month and had to quarrel for courtesy car.

Car was OK for a few months, and then last month, it has gearbox malfunction. I think it's megatronic(?) defect. I was asked to wait for 3 days as part was supposed to come from Singapore, and I ended up waiting for 2 weeks. When they called, they tried to give me an appointment which was 2 weeks later, until I screamed at them!

I sent in the car a few days ago, and again, I don't ever expect to have a courtesy car like I used to enjoy from BMW. What's amazing? Well, car is under warranty, but sorry, no courtesy car. They changed the megatronic plus rendered the 60,000km service. I left the car for 1 week. I just called to report another 2 minor problems, cigarette lighter not working and seat adjuster not working. Their answer was "You need to wait longer, because you report additional problems. if you want your car back, then send in another time for these two problems!"

What can I do? It's not the technician's fault but the company's! They only know how to sell but don't care the service! Typical management! The problem all started with them not caring or hiring more technicians to handle the service and repair. So many cars got problems, but so few technicians are working on them. There are so many Audi users who are facing the same problem, in case you don't know or don't care! It's not worth paying so much for this kind of experience.

I have an Audi TT Quattro. I have had problems with the instrument cluster for a while. Finally, the center window went out or shall I say, the words are broken and you cannot read them. It was off and on for a while then it went out. I had my Audi in for service. I asked the dealer and I was told there was a recall on that problem. As I search, there are many people having the same problem. My problem is that the recall is over. I didn't get a recall notice. Is there anything I can do to get the instrument cluster repaired? So far, this is the second Audi I owned and the A6 seems to be fine. Please help me.

I bought an Audi 3 in July 2010. After only a few months, I already noticed a problem with the oil. There was always a red warning light. After referring the problem to Germany, they replaced all the piston rings and engine gasket. They have also replaced the battery, and recently, the ignition switch, because the car would not start after several attempts.

It was very embarrassing to have an Audi, which only over a year old, to be towed because it won't start. With all these abnormal malfunctions in a 16 month old car, it is obviously a lemon. Of course, the car dealer would not admit that it is defective. I am demanding a replacement, but they refused. I was informed that the 2-year warranty covers only parts and service, but not replacement . It is totally disappointing to have a car that claims to have high end technology, but would not start! Is there no manufacturer's warranty from Audi? I no longer want to use a car that can compromise my safety!

I purchased a 2005 Audi A8L a year ago (Jan. 18, 2011) from Checkered Flag Audi. This was supposed to be my dream car, but it's a nightmare, a lemon. This was not an impulse purchase as I own a 1997 Audi A6, which is the perfect car with no major problems. I've always purchased new cars, but the A6 was my first used purchase. I like the look of the A8, but not the new A8 price. So for months I looked for the perfect used Audi A8 with reasonable miles and nice features. So I didn't hesitate when I found the 2005 A8L at your dealership. However, it has been the worst mistake I've ever made.

The car has spent over (200) two hundred days in service since I purchased it last year. I've been making car payments on a vehicle that I can't drive because it's in the service department on Virginia Beach Blvd. The last time I saw my car was Dec. 16, 2011, and it was broke down on the side of the interstate. Here's a list of some of the things that have been replaced, repaired or broken by the Audi service technicians. The list may not be complete since I'm not able to locate the car and retrieve the service records in the glove compartment.

The front end replaced (a problem when we initially purchased the vehicle).

New radiator, which we had no problems with until we took it in for service.

New water pump (scheduled maintenance).

Electrical system (MII). Had problem during test drive and took 2 trips and over 80 days to diagnose and fix.

Lock and lug set (dealership lost when diagnosing front end work).

Serpentine belt (scheduled maintenance).

The whole pulley and belt system due to improper install. This caused my car to break down on the interstate on December 16, 2011 and it's still at the dealership. I've not received any communication since the 1st week in January 2012.

A dent in the rear bumper while being serviced. This happened while the car was being service.

Damage windshield reservoir due to frontend work (damaged when the front end was serviced and has not been replaced).

Cracked center console due to MII replacement (damaged by Audi technician during installation).

Bad rear air shock, which is a problem we discussed with Alan **, Mark (the car salesman), and the business manager when I signed the contract. Alan assured me that since the car hadn't been serviced they would diagnose the problem and fix it. I was told it was not a covered repair and they packed it with grease.

Battery replacement--during one of the many service appointments the battery ran down. It was in the shop for over a month when I received the call. I was forced to pay $186.00 to replace the battery and it was clearly not something I caused.

This is an excessive amount of repairs. I would understand and expect to have these problems if I purchased my car from Charlie Faulk or The Auto Connection. However, I purchased my car from Checkered Flag Audi, a so-called reputable dealership. I found out that the car was not service prior to me purchasing it. That explains the problems during my test drive which the manager (Alan) assured me that everything would be taken care of (the problems would be minor). I guess they need to make the quota for the month at my expense.

My car has been in the shop on every major holiday, except for Thanksgiving. We can't take it out of town because it will not make the trip. I bought this car for my wife, and I don't ever want to see her stuck on the side of the busy interstate again. I'm paying car payments on a car that I don't have; more important, the car won't live pass the loan amount. I only have a year left on my warranty and I fear that I will be stuck with an unusable car because you sold me a bad product. Checkered Flag Audi should be ashamed to sell such a poor product. I purchased my car from your dealership because I wanted a quality used car from a reputable establishment. This is not the case.

I believe I've been very patient and cooperative in this matter, but enough is enough. I've left many messages for Alan and my calls have not been returned. I will be seeking legal counsel or better yet 10 On Your Side to expose the type of dealership that I purchased my car from.

I own a 2004, Audi S4, which I purchased used from my brother, who bought it new. I bought this car from him with 45,000 miles on it. At 55,000 miles, the car had catastrophic engine failure, 5,000 miles over the warranty period! The mechanic that is repairing the damage said if one more component would have broke, it could have caused me to lose control of the vehicle and crash. The engine and transmission had to be removed from the vehicle to be repaired. The engine blew a valve and it went through the engine like a bullet.

I contacted Audi of USA to: 1.) alert them of this problem and possible safety issue; 2.) Because the car is only 5,000 miles over the warranty and it had such massive failure, I believe it's only reasonable to ask for some help in the cost of repairs. The repair cost are going to be between $25,000; 3.) I work in quality assurance for a company and I really wanted to speak with their quality assurance and alert them to this big problem.

It is crucial they (Audi) understand the problem. The reps at Audi of USA that I spoke with would not help (except to listen, they are good at that), and were not cooperating with me in the process of trying desperately to alert their quality people of this failure that occurred to my car. I believe I was completely ignored and I need to find out how I can effectively report this, not only to Audi but also other people who own the same vehicle. This is a major issue that needs to be made public. Thank you.

Audi Midtown Toronto (Agincourt Autohaus). I have a regular service (odometer 118364) at Audi Midtown Toronto on Sept 01, 2011 and mentioned there is a vibration at front wheel during acceleration (all season tire). After service, the technician told me that should be the tire problem and charged $21+tax. On Sept 29, 2011, I rescheduled for service of vibration at front wheel because it still happened (change to snow tire). After service, the technician told me he didn't feel anything and charged $31.50+tax. On Oct 11, 2011, I rescheduled service again of vibration at front wheel because it still happened and the technician told me he didn't feel anything. Maybe the floor mat?

On Nov 29, 2011, it brought up the same problem again. This time the foreman told me the same store didn't feel anything, it may be the floor mat. On Dec 13, 2011, it brought up the same problem again and I drove to show the foreman what's going on and told him not the tire or floor mat problem. At the time, the foreman felt the vibration at front wheel during acceleration and rescheduled on Dec 16, 2011 for check up again. After check up, he told me he didn't feel anything. It may be the floor mat? So I have to bring this problem to Audi Uptown on Dec 20, 2011 and schedule service on Jan 06, 2011.

Finally, they found out the drive shaft problem and told me it's under warranty. After job was done, suddenly they told me that this part is not under warranty. They did it before (on Feb 02, 2011 and Mar 03, 2011) and I needed to pay for parts and labor of $982.5 +tax. I told them this case and brought up on Sept 01, 2011 at Audi Midtown Toronto (Agincourt Autohaus) and I will talk to them should it be under warranty period. On Jan 9, 2011, I met up with Audi Midtown Toronto (Agincourt Autohaus) the service manager, Rolf ***. He told me that from the past two times, if CV boot is broken that can cause. This happened on May 13, 2010 and Sept 01, 2011. What?

Same side broken twice in 2 years. What kind of material are your parts using? (Because still in warranty period odometer 118364 Sept 01, 2011) Is that easy to damage the drive shaft even the CV boot broken? I pay almost $50k for Audi. Why are the parts (CV boot, drive shaft and even the engine) easily broken? I should post this case to public and let people know about my case. It is below today's requirement and service standard. I am very disappointed because of Audi Midtown Toronto's (Agincourt Autohaus) mistake (in five times visit. I have all service date and time in my email). The drive shaft can be replaced under warranty. The other thing was the wrong CV boot (left side) was broken two times (May 13, 2010 and Sept 01, 2011. It looks like it's very easily broken) and why they didn't find this problem (drive shaft vibration) when they replace the CV boot at the same time? It looks like he wants to make stories to cover their mistake?

I have had the 2002 A4 Audi since 2007. I bought a certified pre-owned Audi. I have had issues from the beginning. I have had several repairs related to the engine, spark plugs, fuel lines, alternator, etc. In 2009, basically, I had a new engine. I had moved to NJ and did much less driving than before, but that did not stop the issues. Recently, (10/31/2011) I brought the car in for service where the service people charged me over $1000.00 and they said that the car was in good shape and did not need to come back in for another year.

Basically, my car sits in one spot, M-F, I drive on the weekends to run errands, no more than a 20 mile radius from where I live. In January, I have been driving to different places for interviews and looking at houses, stuff like that. All within a 200 mile radius. On 1/19/2012, I was driving on I-80 to an interview, I was 23.8 miles from my destination, when I heard a pop, the check engine light came on, and smoke was coming from my hood. When I got to the dealership, they brought out pieces of my transmission. It will now cost approximately $8000-10,000 to fix the transmission.

I purchased a brand new 2010 A6 2.0 T in Oct. 2009. I have had the car since then and encountered some odd problems in the past 3 to 6 months. Initially, the car used to burn the engine oil faster than usual since I would have to top up the oil level almost every month, which I found really weird. A few months ago, the car started to basically shake when I would barely be driving at 80 km per hour.

Upon taking the car to the service, I was informed that the solution would be to change the engine! After the engine was changed, the car was running OK until last week when I was driving. The steering wheel locked up and then the alternator fault light came on and it said battery not charged on the dashboard. I could have gotten into a terrible car accident and my life was put at risk but I was barely able to maneuver the car just in time to get it off the road. I am a very dissatisfied customer from Audi.

Yes. Hello! I purchased an Audi 5 Quattro in August. Recently, I was ready to turn my vehicle on when I was terrified by a loud banging on the glass. I screamed, thinking someone was trying to break into the car. I called Audi's national line, and was told that they knew of no such incidents. I called my dealer, who said it had had a couple of like reports, but no breakage. The dealer just called back to say it would need the car through the weekend to loosen and lower the moon roof, as that was Audi's international fix, and, indeed, breakage has occurred on some vehicles. I love my car, but I am very concerned, as I bought the car, specifically, to safely transport my granddaughter. Should I be assured by the "fix?" Will it compromise my vehicle? Where is Audi's recall? I am seeking a proactive v. reactive response. Thank you!

Audi ruined my paint job. I purchased a 2002 Audi Q3 four wheel drive. I have had my car serviced at Fort Worth Audi. I have spent several thousands of dollars on my car for service at the dealerships. On 12/14/11, I took my car to the Audi dealership for an engine light check. The issue/complaint is that my paint on the car is ruined. I took the car in; it was serviced and it came out with white splotches. The car did not look like it does when I took it in. I have pictures of the car taken in July of 2011. It shows the cars paint as being spotless.

I did have an accident where the right rear fender was run into. Audi is saying that the company which worked on the fender ruined the overall paint job of the car and that they are not liable. The issue is that I took the car in for service, the car was dirty but it did not have the white splotches. Audi services the car, washes the car and it comes out with white oxidized splotches all over the car. I spoke to the manager and he says he is not responsible for the problem. I will end up getting a lawyer to work out the issue. The Audi manager says the paint is just oxidized due to age of car. However, the car could not have oxidized in the 3 days it was at the dealership. Something happened at this dealership.

Within the last 14 months, I faced for 3 times of spare parts fail: Gear box gasket changed on 14/10/10, leaked again on 15/12/11. Engine gasket changed on 6/10/10, changed again for leak on 20/01/11. Driver's window jack changed on 2/09/11 then broke again on 16/12/11.

In 2007, I purchased a 2003 Audi convertible A4 - 3.0. A few months after purchasing the car with 40,000 miles on the car and 1 month after the warranty expired, the CVT transmission went out. I contacted the local Audi dealer after a lot of wrangling the dealer reluctantly advised Audi would "help" me with 50% of the repair cost. My portion of this bill was $2,800. 40,500 miles after the transmission was replaced, I need yet another transmission. I called the local Audi dealer and was told that they warrant these transmissions for only 1 year.

I asked if Audi would cover a portion of the cost of another transmission and he said no. I called the Audi headquarters and again was told that they only guaranteed the transmissions for 1 year. The lady I spoke with told me that they covered my first transmission replacement at 75% of the cost (I was told 50% by the dealership) and by my calculations, if they covered 75%, then the replacement transmission cost was in the range of $11,200! Bottom line: Audi has a faulty CVT transmission and they should back their product. I realize nothing last forever, but three transmissions within 80,500 miles is ridiculous!

It has been my greatest misfortune to have bought an Audi A4. Early on we recognized that we had two problems: one was the ever changing and replacing of the fuel pump and the second was the sludge problem. The first recognition of the sludge problem was on March 18, 2008. This receipt I have. It said Rich found possible oil sludge problem. We then visited Life Quality automobiles of Bay Ridge again on September of 2008 and November of 2008. On one of these dates we paid close to $6000 to fix the sludge problem. The receipt that I do have for 3/18/2008. We also have a service and change of oil at the Audi service center Life Quality.

All service and oil changes have been made at Zumbach when were living in NYC. Then Life Quality and Audi of Brooklyn when we moved to Brooklyn.

I don't have the receipt for September or November of 2008. I never thought that I would need it for a future claim. I went to the offices of Audi of Brooklyn in May of 2011 to try and get copies of the work but since they bought out Life Quality of Bay Ridge, they only kept the receipts for 2 years and they destroyed any receipts that would have been in my file. Their computer system shows I was in on those two months but they cannot see the details of those days.

Once we did pay for the sludge problem, we were under a new 8-year warranty. In June 23, 2009, I was at Audi of Brooklyn and the sludge problem occurred again. I do have this receipt and they fixed the problem again; but since we were covered under the warranty, we did not pay this time.

It has been painful monetarily to own an Audi. This sludge problem is ongoing and recurring. To ask me for copies of receipts after three years is unfair. In September of 2008 I had just moved into my new house in Brooklyn and I had just given birth to my son. It is understandable that some papers would have been misplaced.

I would like to be reimbursed for my hardship with this car and the funds I paid to fix the initial sludge problem. The car right now has a sludge problem. I can't keep fixing this problem; it is annoying. I really feel that I received a damaged engine and I would like Audi to replace it with a new or used undamaged engine. It is more costly for them to have to keep fixing an ongoing recurring problem.

I am enclosing all and any of the receipts I do have. Replace my engine and reimburse for sludge costs.

I purchased a 2007 Audi A4 2.0 Turbo in May of this year with 40k miles on it. Vet checked clean. The oil light has come on several times, I had it checked by Audi and was told "The car is within spec to burn 1 qt per 1,000 miles". I replaced the battery and now fighting with the tail light.

I financed a 2006 A4 Used from Douglas Motors in Summit. In less than two weeks, the headlights keep flickering off. They change one and didn't change the other. While it was still under warranty, I decide to buy the second headlight and have it changed by my personal mechanic ( I also took pictures). I went back to the dealership because the engine light came on. To my surprise, they took a diagnostic from a Volvo and try to pass if off as my Audi, telling me to pay $700 and something dollars for a repair that doesn't belong to my car. I went to my personal mechanic plus Audi to verify. Audi told me they only deal with P codes, whatever that meant. So I ask for a copy of my original diagnostic, they said it's wrong and not company policy to disclose the paper work. Right now, my oil pump failed at 64000 miles, and I bought the car 53000 miles. The dealership never change batteries, I've changed it since I got it. I changed tires.Please, I need help on what to do with this lemon car that I'm financing.

I will try to be brief and to the point with the historical issue with my A6 car but please bear with me as some details in my opinion are needed to make the picture clear in front of you.

I. My name and profession are hereunder in my signature (My mobile is **). Egypt just added an extra digit to all mobile numbers and I didn't reflect it on my signature yet. II. I bought an A6 car 2008 model in September 2009 from your agent in Egypt (Obour city branch Eastern part of Cairo) III. In June 2010 a strange problem appeared for the first time and its description is as follows: i. While cruising at a speed of 80km/hour a severe and very strong shake in the engine appeared. ii. In seconds every single red light on the dashboard was on. iii. No ability to accelerate and speed starts to decline until a complete stop happened.

IV. Immediately sent the car to the Obour city branch. After 3 days of inspection they declared that something called Bobina failed and that is the reason of what happened! There are 4 of them in the car and they claimed changing the failed one and gave car back to me! V. My car performed well for not more than 5 weeks and then did same thing again! I send my car again, the service center diagnosed the issue same as last time and changed the failed Bobina. VI. Until now no one approached me to explain the root cause diagnosis or apologize or offer a spare car for the time my car spends at service center (those 2 times each was 3 days).

VII. I got the car and it was ok for less than 4 or 5 weeks and again it did it but with a lower impact as it didn't go into a complete stop. But what it does is severe shaking then when I stop it completely and turn off the engine and then start the engine again it moves smoothly till the next time (could happen again at very same day or after a few days). VIII. The car since then is in same condition and during one of the stays at the service center it stayed for 24 days as they told me there is an expert coming from Germany and he is keen to look through this strange case. Also several times they tell me we need to keep it for extra 2 or 3 days as we are on line with Germany who gets a minute by minute report about condition of the car and that is important for our way identifying root cause and solution.

IX. Since that date and until today this is how my A6 has been performing and during that very long period the following has been happening: i. I met several times with customer service manager (Ahmed **) who gave lots of promises about how keen the whole organization of Audi in Egypt to solve my issue. Talk and promises only. ii. I met a couple of times with Audi Egypt Technical manager (Galal) who also showed a lot of sympathy. In our chats we had lots of laughs about how strange that car is and that it became the most famous car in the whole service centre and my driver is well known there as if he is an employee at Audi as he shows up their as often as an employee. iii. I tried to meet Audi Egypt owner (Karim **) through some common friends to explain my issue and make him aware of the nightmare I am having with my car. He was traveling for a few days and promised to come back to me to set for a meeting but he never did and just ignored the whole thing.

X. The car became a big problem in my life. I have no trust whatsoever in it, so I stopped completely traveling with it on any high way and I also started minimizing completely using it in the evening as it might stop any time and what I do is use, my wife's car for almost everything. XI. Finally, I felt the burden is unbearable and the promises are not kept and we have a clear case of a unsolvable problem and I have to do something. So I approached the Audi for a solution and I suggested a trade in deal in which I replace my current A6 with the new one. The only thing I requested is to evaluate my current one with a high value as I suffered a lot from it and it actually stayed at the service centre a big percentage of the time I was supposed to use it (very strange as I thought such approach should have come from Audi and not from me after all what I went through with this car). The discussions were with Ahmed ** who promised to come back to me within 3 or 4 days but I said take a week so that you have enough time.

Now, 2 weeks has passed with no answer and even more neither he or anyone else at Audi is answering or returning my calls seems like they followed same manner of their boss. I will try now to close in a couple of paragraphs. I had very strong passion to Audi brand and I challenged all my friends and colleagues who urged me to get a Mercedes or a BMW (both brands have much stronger presence in Egypt) as not only they have stronger and bigger service centre's and after sales service in general but what they stressed on is how weak Audi is and how unreliable is the local company versus the strong brand and superior technology the brand have. In other words very strong and amazing car but supported by a very weak local company that have no interest in anything except selling cars with no focus at all on after sale service to have a loyal and satisfied customer (service, spare parts, engineers competence level, etc.).

I felt betrayed and insulted from Audi Egypt attitude. I don't have an issue with having a technical issue with my car even if it is chronic (I work in an industry and we also have machines that fails) but what is a big puzzle to me is the attitude, mistreatment and service level I got from them tackling my A6 issue.

I have a right that is taken away from me and I will not spare any effort or time regaining it and my right is a proper and functioning A6 car. This report is just one of many things I am planning to do escalating this matter to all channels and to highest levels. I hope my case up here is not too long and hope you understand how I feel. Please don't hesitate to contact me if you need any more clarifications. Waiting for your response/actions. Thanks a million in advance. Cheers.

My car is a 2004 3.0 Liter A4, with mileage around 250,000 km. While driving 60 kph, the oil warning light flashed and the engine quit. I thought it was the timing belt but when the mechanic took the heads out, he discovered the engine seized up due to thick sludge that clogged the oil filters, starving the top part of the engine damaging the heads. The timing belt was not broken but stripped. The engine had to be replaced.

I found one 2005 A4 which had the exact same problem of oil sludge but in better shape. The repair cost over $7,000. I submitted a claim to Audi Canada but was denied. The reason was the oil sludge warranty extension covers up to 10 years, but mileage limit is 190,000 km. I was told this warranty extension was issued in June 2011. In the U.S., the same program has been in place since 2004 and there is no mileage limitation; however it covers only 1.8T engines from 1997 to 2004. Why is Audi Canada only offering the oil sludge warranty extension only in 2011, 7 years later compared to Audi America? Why are we Canadian owners not provided with the advisory? Anyone with oil sludge problems with 3.0 liter engine? Please email **. I'm planning to take action against Audi Canada for not providing and advising owners the oil sludge warranty extension advisory.

I took delivery of an Audi A8L that I purchased from Audi of Fairfield (in Connecticut) on September 1, 2011. I already owned a BMW 5 series and another car, but neither had all-wheel drive. So I wanted to get the Audi before the first snow. I took delivery on Sept. 1 only to accommodate the dealer, Audi of Fairfield, who wanted to close the sale in time for an end-of-month bonus. On Sept 1, Audi was offering $3000 to BMW owners who purchased an A8, but you have to own the 7 series, not the 5 series.

Six days later, on Sept. 7, Audi of America extended the offer to those A8 purchasers (like me) who own a BMW 5 series. Neither the dealer nor Audi of America feels the least bit obligated to extend the offer to me. If you bought a $20 shirt at a department store and it went on sale 6 days later for $18, there isn't a department store in America that wouldn't give you the $2. But it seems that when you buy a $90,000 Audi 8L from Audi of Fairfield and take delivery earlier than you needed the car to accommodate the dealer, neither the dealer nor the parent company will extend to you a $3000 rebate that you become eligible to receive only six days later! I want to sue the **, perhaps by claiming that their behavior violates the covenant of good faith and fair dealing that courts in most jurisdictions read into contracts.

I was looking for a 2012 model Audi TT with white exterior and red interior. This model is not easy to find. I went to Continental Audi, located in Naperville, Illinois. They offered me a good deal and got my $2,000 deposit, but they were unable to get me the car. I waited for 2 weeks and I still have not received any news. I then requested for the refund, but the dealers did not reply my phone calls and simply just ignored me. Until now, I still haven't got my deposit back. I do not recommend this dealership at all, because their service is really bad and disappointing. As customers, we should be treated nicely. With that being said, they owed me the money, and they procrastinated to refund it to me.

2004 Audi TT transmission problems! 70k miles and Audi wants $7000 to replace my transmission! I got all the routine oil change and services. The car has been garage kept, one owner (me) and it's been babied. It "jerks", "bucks", "jumps" and the tires squeal and peel out when I've been on the road for only about 15 minutes. It's like getting whiplash every time you drive!

Audi headquarters in Auburn Hills, MI offered me a trade-in! Fred Lavery Dealership in Birmingham said transmission needs complete replacement. Really? **? The car only has 70k miles on it and has been the scheduled services. I have done nothing wrong! Ryan, the so-called "Eastern District Supervisor" at Audi, said I'm asking too much of Audi to take care of this; it's passed the 50k warranty! He said if I would have done this earlier in 2008, they would have replaced the transmission. Really? That's how Audi treats customers?

I checked the internet. There are hundreds of Audis with transmission problems just like this! There should be a 100k warranty from the factory on the transmission and Audi should stand behind their vehicles. Audi knows this problem exists with TTs. I'm going to file a lemon law complaint and contact the president of Audi until this is fixed! I spent way too much money on this high performance vehicle to have the transmission crap out like this, and then they're going to stick it to me with a ridiculous $7000 transmission replacement, which they said they'd reduce but that's not good enough. They need to replace my transmission because it's Audi's bad design that everyone's transmission is going out. Shame on you Audi! I thought you were better than this.

I own a 2003 Audi A4 Quattro top-of-the-line car which currently has 86k miles.

Since it went out of warranty, I've had the following major repairs: steering rack (2k), timing belt/steering pump (2k), another steering pump (800), miscellaneous items (1k). I have a stereo speaker broken and a cup holder that's broken that I'm not repairing.

The slogan "truth in engineering" is an absolute lie. They don't use any quality parts in these cars. I've written letters to Audi of North America and they could care less.

I purchased a new Q7 and two months later, it leaks gasoline on the monoblock. One week later, two days after supposed repair, the same failure reoccurred.

One month later, they said it's fixed but I obviously have my doubts and they don't accept to exchange for a TDI to avoid the possibility of putting my family at risk again.

My name is Dimitri **. I leased a brand new 2010 Audi A5 from Prestige Audi of North Miami beach. With my lease, I was told to bring my car to them every time it's time for service. The car said it's time for a service so I made an appointment to drop it off. They called me and told me it was ready, so I went to pick it up. I took it home. When I get in to my car, I always approach the driver side. Well one day, I backed the car in and the next morning, I approached from the passenger side and I noticed there was damage to my passenger front wheel.

Well, it was dented in multiple places and bowed out at the top of the wheel well plus paint damage. So I said to myself, I didn't do it, maybe I got hit but let me take it to Audi to see what they'll say. So I went there to speak with Fernando **. I told him the situation and he said let me see it and I'll tell you if we did it here. His exact quote was, "I've been working on this lot for 9 years and I know what kind of damage this lot can do and that damage was done here". He told me that where they keep the cars after they service them, is enclosed by a fence and they covered that fence with a white cloth so people can't see in and steal or vandalize the cars. And as one of the porters was parking my car, he didn't notice that a pole was also covered by the white cloth and he pulled it up as far as he could and while doing that, he hit my car damaging the front end.

So they damaged the car on their lot. I have that in writing that the car was damaged on their lot while being serviced. So he was very nice in the beginning and said to bring it and they will fix it. I dropped it off on August 8 to be repaired and they said it would take four days. Two weeks later, after no phone call, I called them and it just so happened to be ready. I was like, "great, I'm coming to get it". I got there and I looked to see if they repaired the car correctly. As I was looking it over, I noticed that the headlight on the damaged side was sticking out more than the other side and there was still a few marks on the bumper. So I told them and they said they would fix it.

Another week went by. They call and told me that if I don't bring back the loaned car they gave to me while my car was being fixed, they will charge me. So I brought the car back like they asked. When I got there, I inspected it again and I noticed that the hood of my car was extending over grill of the car. I can stick my fingers under the hood when the hood should be closed. I told them to bring another A5 to compare and u can tell there was a difference. I have pictures and videos of all the damage. If needed.

I am paying more than 600 dollars a month for my lease and I take care of the car like it's my baby. I leave it with them and they damaged the car. The car will never be the same once it's gone to the body shop. It will never be the same and has lost value of my car. If someone checks the car, they can tell there were repairs done. I called them and asked them what's going to happen now. They said that they will do nothing to resolve this matter. That's why I'm writing you to see what I can do as I'm only one person dealing with a huge company who doesn't care about the customers.

Why should I keep paying the same payment when my car is not new anymore? I would understand if I did the damage, but I didn't. They damaged my car and don't care because they're not paying for it. The manager called me today and told me to bring the car back and get my car and stop "nitpicking". Is it nitpicking or do I just want what I deserve my car (in perfect condition, just like I had it when it rolled of the assembly line)? I don't know who can help me with this situation but I would love for you to help me or point me in the right direction because they don't listen to anything I say. They are trying to take advantage of me because I'm young and I am a nice person. But enough is enough (plus I paid for this month and I wasn't even able to drive my car at all, so I paid for nothing).

The Audi 4 I have has blown up two engines with oil sludge problems. This is a bad car and they are giving me no options.

I purchased a 2003 A4 Audi in 2007. On its first year, the engine and the radiator leaked, the engine bolts broke, the front axle cracked and the computer never works correctly. Also, the interior items were busted and the alarm died. I spent more on repairs than the car's worth. When I contacted Audi of America, they did not respond to me.

Sonnen is just as bad. They have very poor customer service and they lie about parts they say they fixed, with which I have proof. The whole experience with this car has been a nightmare as there is always something wrong with it. I have barely driven it.

I bought Audi A4, 2008 model sportline from a dealer in Jordan.

After one month, I found that there is a major problem in the engine. I went to the dealer in Jordan who said that he can't repair the engine and he don't have any spare parts for the engine. The dealer policy is to replace the engine which cost about $16,250.00. We tried to find the spare parts from the local market but we can't so our car is stopped since three weeks. I don't know how people can buy Audi car while the dealer can't provide good service and spare parts.

Actually, we pay $37,000.00 for such car but we can't use it because the dealer service is very bad. We lose too much for that and waiting for the AUDI company to keep their reputation.

It was horrible. This was my first time buying a used car and it turned out to be the worst experience of my life so far, with all the headaches, confusion, lies and scummy dealers and dealerships.

On June 1, 2010, I purchased (financed) a 2005 Audi A6 with 58,000 miles. The car was treated and maintained, as told. By the end of January, I experienced almost a near death accident while on my way home driving the car. It began to shake out of control. The steering wheel locked up and the brakes locked up. I was scared for my life so I pulled the emergency brake. And before I hit the car parked to the right of me, the whole car shut off completely and wouldn't start. I thought I needed a jumper but that wasn't the answer so I had the car towed to the nearest parking space until Audi of Manhattan opened for business the next morning.

I paid for the car to be towed there where they diagnosed that my 6-month old investment's engine failed and seized up. I got the estimate of repairs from the dealership. They told me it would cost a whopping $6,000 for a new motor and about $3,000 for the repair work from Audi. I was sad to hear the news but was confused, alongside with the service team, at why a motor with 64,000 miles would seize if there was nothing wrong and the car was treated like a charm.

I finally got enough money, after a few months of parking garages and receiving tickets for my car being unable to move, to pay for the repair. I spent $3,999 on a motor and about $1,000 on repair work.

I'm writing as an innocent consumer who faced an evil and crooked dealership without the knowledge of what they were capable of doing. And that's ruining innocent consumers like me life and pockets as we know it. I was stuck with a car that was unable to move, let alone start, so I can drive. Paul ** offered no assistance. Audi of America was no help either. That's why I'm turning to this consumer help and small claims court to seek the justice I deserve and stop the crooked dealers out there from destroying another consumer's hard work and earned money.

I purchased an Audi A5 Cabriolet after owning an Audi A4 Cabriolet. The A5 is built without a trunk release inside the car. There was no way to open the trunk other than with the key fob. If you happen to close the trunk with the keys inside, there is no way to open the trunk unless you have another key fob with you. I believe this constitutes at the very least a serious safety issue.

Audi TT transmission failure after only 7500 miles. Eighteen days in the shop to repair. While there, the dealer scratched my pristine car and drove it through paint, which covered the wheels, wheel wells and much of the car and then denied they did so to escape liability. The service manager lacks tact and credence and was quite combative.

Stay away from this dealership! Audi "customer care" is a contradiction in terms.

below you will find a list of repairs for a 2011 q7 that has visited the repair shop more than 10 times.

5.dealer installed tv continue to malfuction.

i have visited the dealedship and expressed my dissappointment in this vehicle. the truck is a new lease and i've visited the repair shop in half the time that i have leased it. i continue to complain about the brakes and the problem still exist. they continue to give me the run around and never resolve the problem.

I have a 2008 Audi A4 with oil consumption problems. It burns one quart of oil every 1,000 miles. The dealer said that this is a common problem and it has no solution. They said that I would have to get used to it. This is extremely common in the 2.0T engines throughout Audi and VW.

There are many websites and forums dedicated to this topic. Audi needs to issue a recall.

My name is Sultan Al **.

What I am about to tell you is a true story about what the company Audi in Qatar did to me. This happened last year, 2010.

I placed an order for a new Audi Rs6 from Audi Qatar. I paid the money in full and they agreed on getting me the car. I wanted red color but they did not have it. They told me they will order me one and it will take four weeks or so. I waited for more than the period they gave me and I was getting impatient to receive my car that I paid a lot of money for.

Finally, Audi called me up and said they got my Rs6. I took five of my friends (Americans, Canadian, and a Qatari ) to receive the car. While we were at Audi, four out of my five friends who work in the performance automotive industry (aside from the fact that I am a racer and an exotic car collector), told me on the spot that the car's paint was not original. I had to confront the Audi sales people on the spot and they assured me 100% that my friends do not know what they are saying and that the car has original Audi paint. Less than a year driving this car, someone hit me from the back and guess what, the car was repainted on top of the original Audi paint.

All these friends of mine are witnesses and are ready to confess in case of court or any legal action. We also took many pictures at the Audi Dealership that day. I can share those photos with you all.

As to the brakes/tires that I was changing on average twice a month, I must have received the worst service ever. They charged me so much for malfunctioned brakes that were causing my tires to deteriorate and I had all paperwork for that as well. I'm not sure if they did show you any of these documents that I have sent to them on many occasions.

When I ordered my car, I paid for a car that had ceramic brakes and this was not what I got. I insisted that I needed them because I race and I wanted this car for racing purposes.

The worst part is next.

After months and months of complaints, Audi offered to pay me HALF of my car's amount and take the car. Or that I get another car with a little discount. Honestly, once crooks are always crooks. I am ready to take the whole company to court for what they did. My cousins who own Aljazeera network can publish all documentation and proofs of the fraud these people committed. How can you repaint a car and sell it as original? (I wish I listened to my friends. The second coat paint was not even close to decent; it showed red spots on the black door frames.)

When I notified Audi Germany, because Audi Qatar simply ignore my calls and requests, Audi Germany contacted them to investigate and guess what, these people got the nerves to call me and threaten me that if I ever contact Germany, they are going to sue me. Sue me for WHAT? Hey, we want to sue you because we cheated you?

I am so sick and tired of dealing with the Doha dealer. They simply lacked the minimum logic and honesty. I can not believe anything they say because they can lie on your face and they would not care at all. Their sales team are the most crooks I have ever had to deal with and their VP, who happens to be an old friend, seems to always be outside the country every time I call.

I have a team of lawyers working on this. I really do not care about the money and energy that I wasted on these people. I believe anywhere else, you could go to jail for doing such things and cheating customer that much.

I am a car collector and I got many super cars. It is just amazing how a dealer can stain and corrupt the reputation of a great company like Audi. Right now, I just want them to take their secondhand car, give me my money back. Give me the $ I spent on their bad brakes twice a month for a year and get a written apology from them.

Maybe then I can think about not suing them and show the whole world what type of crooks these people are.

My leased Audi TT was crushed by trees after rain storms. It took a week to find and tow it to the nearest repair facility (DC Auto Craft in Burbank) after realizing that it could not be repaired locally. I rented a vehicle for 85 days until my Audi was repaired. The length of time for the repair is unreasonable. I question why there are only three certified Audi repair facilities available in California which elongates repair time and expense for the consumer who have aluminum vehicles.

I purchased a new 2007 Audi A3 3.2 quattro and have had nothing but problems. The car is a money pit and most of the problems posted here for earlier models still persist--leaks coolant or transmission is rough; delay when shifting into reverse; hid lights faulty; engine light comes on; wears tires prematurely; plastic buttons are all discoloring; outside rubber trim is fading; b-pillars coating has bubbled and peeled; chrome on grille is bubbling; cup holders on back arm rest have broken; front console armrest latch has broken; suspension bushings make terrible sound going over slight bumps on road when outside temperature falls below zero, and the list just goes on. All of this for only $56,000.00! Audi service is the worse, the charge for diagnostics are incredulous and they never find anything wrong with the car. And if they do, it's your fault! Don't be seduced by styling and prestige. My 2004 Mazda 3 runs quieter and trouble-free to this day. Do not but Audi!

I have had repeated mechanical problems with my 2009 Audi A-4 from the inception of the lease. I have sent them a letter requesting some type of resolution of this continuing problem, which after 6 attempts, the transmission problem still exists, and is a safety issue. The car also has an oil consumption problem, which is still not repaired, nor has been diagnosed. The car only has 18,500 miles, and the problems have not been corrected. I am being defrauded, and my safety is at issue. I want some resolution in this matter.

My automobile is not safe. The transmission does not downshift properly, and is a safety hazard for me, and other drivers on the road. I have had loaner cars, at least 6 times this year, and the problems still are not corrected. I need to monthly have my oil "topped" off, and I am being inconvenienced by having to drive to the dealership monthly, to have oil put into the vehicle. That is very frustrating, and I am putting unnecessary mileage on my vehicle, just to have it the oil level maintained at the proper level.

I purchased my 1991 Audi 200 5 cylinder 20 valve turbo quattro sedan, with 5 speed manual gearshift, in September of 2007. It had 110,000 miles on the clock when I acquired it. This car, when new listed for over $43,000. It is an amazing piece of work. I go 10,000 miles between synthetic oil changes and never have to add oil between changes. I never get less than 20 MPG in suburban driving and between 27 and 28 MPG on the road. Of course there have been a series of repairs required commencing with a new timing belt at acquisition because the seller did not know when the belt was last changed.

This was less than 1 hour's work and under $100 in parts - belt, water pump, idler and tensioner. The car is amazingly fast and has a 170 MPH speedometer (standard) and a full complement of gauges including tach, fuel, water temp, oil temp and oil pressure gauges plus a voltmeter as well as an array of idiot lights, a trip computer, heated seats, A/C, electric windows and 8 way power seats, ABS, disc brakes and electric sunroof.

The trip computer tells you if an external bulb burns out. The R-12 A/C works, now using Auto Frost (brrr!) and the heater turns itself on in cold weather only after the engine has warmed up (Climate Control). The Bose radio works (replaced the capacitors in all 4 speakers) and the windows all go up and down electrically. Most all required replacements were bought on the internet. I have had my share of cars from Chevy to TBird to Jag sedan and RR Silver Cloud. I like this Audi best of all the cars which I ever drove.

It is fantastic in the snow! Audi' s are wonderful handling cars that will give you as much as 500,000 miles of service. I have looked at new cars, but always end up keeping the one which I have. Audi should never have discontinued their old 5 cylinder engine. It is ultra-reliable, powerful, good on gas, and burns no oil.No complaints at all!

I have a 2007 Audi A4. My complaint is about the customer hostile attitude of Audi. When I got home from work last night, my wife told me that we have a burned out brake lamp and she had brought a new bulb at an auto parts store. This morning, I got my manual to find out how to change a light bulb. The instructions are to bring it to a dealer. With a little Internet surfing, I found the instructions I needed and changed the bulb. My brake light has been replaced and it works. But why must Audi simply refuse to provide instructions for such a simple procedure? Changing the bulb is not difficult but Audi's design is counter-intuitive so a simple instruction would be helpful.

After Leasing a New Audi Q7 in May of 2007, I started have multiple electronic issues (MMI) with the vehicle including dead batteries and smart key operation. It started with the steering wheel locking in the down position-new motor replaced (after a damaged one being shipped to service dept then before taking the Q7 in to the first appointment noticed the GPS/Bluetooth/Radio/CD would not activate or would "freeze up" (had to park and get away from vehicle to make or receive calls) Then the battery would die without warning.

Took it in the service dept said it was the CD player? And ordered a replacement within 2 weeks of the "repair" same issues were still occurring including being stranded in different locations after returning to the vehicle to find the battery dead. Had to take the keys in to be programmed when they no longer would open doors or start the vehicle. One random morning approximately 10 months after leasing the Q7 we were awaken to a siren going off in our home, after check smoke alarms we found the Audi alarm system sounding and light flashing, when I tried to unlock the vehicle with the remote- it did not work so I used the key to access the vehicle, once inside I tried using the remote start-it did not work I used the actual key-it still would not start and on top of that the vehicle would not release the key from the ignition.

On another occasion the only trip I took the vehicle on out of town the MMI became inop on the 5 hour return trip on a route I had not taken before, needless to say the GPS did not work, no radio/CD/iPod or cell phone (Bluetooth). It wasn't till and hour out of town when I stopped at rest area-I had turned the Q7 off keys were sitting on the console, the GPS Voice blared out to make a u-turn as soon as possible and all systems came back on line for the rest of the trip (1 hour). Another adventure was reroute to Carrera Motors for a warrantee repair the ESP light had come on a few days before and would not turn off-while driving I could feel the vehicle trying to course correct the steering on a dry road at 65 mph- that was truly one of the most horrifying feelings, the last shreds of confidence in this vehicle were gone at that moment.

After 7 visits to the service department and a total of 59 days of days in the service shop. I spoke to the service manager, then to the finance manager that issued the lease about a replacement vehicle or termination of the lease, he directed me to Audi Financial/Audi customer care (which is an oxymoron) which they're stance was that I hadn't given them a chance to "fix" the problem. At that time I told them the vehicle was in the shop in Bend (3 hours away) at that time, 2 weeks later Audi called to say the "fixed" as it had been allegedly 6 times before. I have now been in the Lemon Law suit for almost a year and my credit has been damaged by Audi Financial for not making the last 8 lease payments for a vehicle that was not safe to drive or was in the shop or headed for the shop.

I bought a brand new 2003 Audi Allroad in October of 2002 from Carrera Motors in Bend, Oregon. I have meticulously had my car serviced and repaired as needed and suggested by Audi. I have recently had some new problems with reverse in my car. I took it to an Audi Dealership and had them do their 100 point inspection. Due to no relief from this effort, I took it to another Audi-licensed mechanic in my area. He took the pan off the transmission and didn't find any metal pieces or failing parts so he continued to service the transmission. After this did not remedy the problem, his professional opinion was to replace the transmission at a cost of about $6,000. He also let me know that for all purposes, my car is a 2002. My car has an EYK transmission code which is a 2002 transmission. And that the 2002 transmission has a much higher failure rate than a 2003.

I have replaced other parts on my car, all have been 2002 parts. Also, and most importantly, my car was manufactured in 07/02. In order to give my car a 2003 year, it must have been manufactured in 2009 (September) or later in 2002. I feel that this 2002 car was misrepresented to me as a 2003. It was fraudulent practice to sell me this 2002 car as a 2003 for approximately $6,000--more than a 2002 would have been at the time (especially with one of the main component in this car, the transmission, being the inferior 2002 transmission).

ZF recognized the aluminum drum in the 2002 transmission as unreliable and replaced it with a better build metal material in the 2003 model--which I do not have in my 2003 Audi. I recognized it was 8 years ago that I bought this car and it is now out of warranty. But I would not, in any way, know what were 2002 or 2003 parts until they needed to be replaced. I could only rely on the professionals that were selling me the car and the contracts and paperwork that were signed. I talked to an Audi Information Specialist on October 28th. She would only inform me that I have to take it to an Audi Dealership before Audi would consider helping me under Goodwill Parameters--which means that I have to spend more money to diagnose my car again with no promise of any help from Audi.

I talked to Vance ** on October 29th, a supervisor of customer relations and he told me the same thing. He said that I had to show my loyalty to Audi before they would consider helping me. (This was from a man who works for Audi and just bought a Jeep). I would like Audi USA to replace my transmission at no cost to me and refund me the $6,000 more that I paid for a 2003 car when I actually received a 2002. This reverse problem is a safety issue and needs to be taken care of immediately. I do not want to go back to an Audi dealership because I feel that they have already misrepresented my car to me and I do not trust that relationship anymore. Thank you for your time. Please contact me for any further information or questions.

I have a S5 Cab. Last week about 100 miles from my apartment in Manhattan, about 50 miles from my weekend house on a Thursday evening (approx 6:30pm) while running errands with my pregnant wife, we had parked the car and when we returned the car would not start. Audi picked up the car and brought it to the dealer (Manhattan Audi). I have been told that the car is now functioning properly, They "rebooted it", took off the battery and reconnected it. They do not know the cause of the problem! I am not comfortable at all letting my wife and soon to be new born baby driving a car that may or may not work! Telling me to just drive the car that this may or may not occur to again is completely unacceptable!

How would you like to worry every time your wife and baby went out for a ride and not know if they will be stuck? I do know the car is running at this time but you have not fixed it so that it will not happen again. It is not that I do not like the car; I do not feel safe about my wife driving it. It is major concern. For the past 14 years, I have driven 4 different Porsche Carrera Cabs and because we have to get a car that fits a baby seat, we optimistically moved on to a highly recommended Audi S5. I am now questioning this decision, since safety and quality are an obvious concern, which now I'm not content with. Please advise.

I have a 2005 A4 with sludge issues. It has 53,000 miles and all correct oil changes but Audi still won't cover the repair. They just settled a class-action lawsuit for A4 models 1997-2004 but obviously 2005 models are affected as well. There is a groundswell of people online complaining about the same problem with their 2005 A4 models.

I don't know why Audi isn't standing behind their product. I used to love Audi but it is something to think about before you buy another Audi. They don't care about their customers at all. The cost to repair engine would be $1100 plus towing costs.

I have a 2001 Audi TT with 52,000 miles; the original maintenance schedule requires timing belt replacement at 105,000 miles, a $1200 job. Apparently, many belts failed much earlier and under a class action lawsuit, Audi extended the warranty and lowered the mileage for replacement to 75,000; there is no time limit, i.e. 5 years or 75,000 miles, whichever comes first. Now at 51,000, I am told the belt needs to be replaced for $1200. If it was $300 I would not complain; Audi has acknowledged the problem and refuses to stand behind it. Audi will repair damage if the belt breaks; But only if they "inspect" the belt every 40,000 miles; if they say the belt is bad, it is my responsibility to replace it. So the belt does not last nearly as long as it was designed to, but Audi will not replace it. Basically, what they have done is reduce the service interval to 40,000 miles for replacement. They can "inspect" and require replacement ($1200) every 40,000 miles.

I cannot drive the car without making the $1200 repair; although the car is drivable. If the belt breaks, it would be a $5000 repair.

I own a 2010 Audi TDI Q7 with 8400 miles. The car just stopped in the middle of the road. They have had my car for 3 weeks and are saying that it will take another 15 days to repair. It needs a whole new engine. My car will be in their service department for over a month and a half—for a new car! I just want a new car I can feel secure in with my children. That is why I bought the brand new car in the first place. It is very scary that the car stopped in the middle of the road with my children inside.

We leased a 2008 Audi A4, I noticed that every 500-700 miles, I would have to add a quart of oil to it. I called Audi, and have taken it in several times for this issue, all to just be told that every Audi 2.0 turbo, would have to have oil added to it, there would be nothing anyone could do. I have had this vehicle at the dealership several times over this, and was constantly told to "stop by we will add oil to it" (that is not convenient at all.) Why should I have to have it constantly filled, its a 2008 "luxury" vehicle.

I'm now finding out, its sludge around the pumps, and filters, since its no longer under a "warranty". I have to come out of pocket for all of this?

I'm wondering why I would have to be inconvenienced with having to add oil every 600 miles to this car? Also, the driver window rolls up and down on its own, clearly it's an electrical problem. I've had it to the dealership who has now told me on several occasions, that this is because the windows are tinted. (This is not my first vehicle with tinted windows and this has never happened before, why am I told this bogus information, and is there anything I can do about this? I am going to contact an attorney, it's quite costly having to do my own repairs when we signed the contract. We are currently paying for the extra service agreement and coming out of pocket for repairs.

I took the car to University Park Audi for oil change after returning back from military training. I told them about possible noise when turning. They did diagnose and told me there is problem in the engine and it's going to cost $3400. Keep in mind the Audi USA put a new engine last year due to the sludge, and now after one year and the car has been parked at the house for almost 7 months because I was gone for training. Also, there is a problem with the suction jet pump which has been clogged due to sludge. Keep in mind I do my maintenance and oil change as recommended by an Audi dealer and spend $120 for oil change.

When I contacted Audi USA, they told me the new engine warranty is over and there nothing they can do. I went and paid for the charges even if it's too much and I am in the process of filling class action suit against Audi USA. Not every customer who drives Audi can afford thousands of dollars because Audi can't stand behind their products.

I own a 2002 Audi TT convertible and the rear glass window detached and flew out as I was driving 55 miles an hour. I went to a convertible top repair shop and was told that a new glass cannot be reinstalled and that I would have to buy a entirely new top. The cost is $4800. They also told me that Audi tops are notorious for this problem and that I should look on the internet to see for myself how many people have had this problem and that Audi knows about it but will not help consumers.

If this was an easy fix of a couple hundred, I would just suck it up and pay for myself but $4800 out of my pocket because of a poor design and construction is not my fault. Besides if anyone would have been behind me when this happened, it would have injured someone. My insurance deductible is $1000 which I cannot afford to pay and even if I could, they most likely would jack my rates up or cancel me for such a large claim. This is not right!

I purchased a 2010 Audi A4 on May 24, 2010 with 22 miles on it. I have had to return the vehicle to the dealer for a quart of oil at 1800 miles, 3100 miles, and again at 4300 miles. The dealer is telling me that it is within their specifications that the car burns 1 quart of oil every 1000 miles. The car is burning excessive oil and they want me to accept that as normal. When I know it really means early signs of more serious engine problems.

Audi markets this vehicle as not requiring an oil change but every 10,000 miles. It is contradictory to require oil every 1300 miles, but doesn't need an oil change but every 10,000 miles. I believe their marketing tactics are misleading. Based upon my driving pattern and the need for this vehicle to require a quart of oil every 1300 - 1800 I have to take it to the dealer 3 - 4 weeks (once a month) which poses as a great inconvenience. Additionally, I don't feel safe traveling long distances in the car because of the frequent replacement of oil. Not to mention the specialty oil that it requires.

I bought an Audi certified used 2004 A6 with approximately 10,000 miles. Since owning it, I have religiously had it serviced by my local Audi dealer. There are currently approximately 55,000 miles on the car, and I am about to put the second replacement AC compressor on (3rd counting the factory original) at a cost of $1,850. Thank goodness, the first replacement was covered by warranty. We live in northern Michigan, so we don't run the AC all that much. I've had many much "lower-end" vehicles, some with over 150,000 miles, that never had any problem with the AC. Is this "just one of those things" common to Audis?

I purchased an Audi A4 from your distributor in Egypt (Egyptian Automotive and Trading Co.) in April 2008. I am totally unsatisfied with the level of service I received. I really can't believe the standards of Audi. All spare parts are always out of stock. Last June, I lost the side mirror and I waited for more than two months. All this time, I'm driving blindly exposed to have an accident because they don't have the mirror in their stock.

While doing the regular service, they recommended changing the front shock absorbers. My reply was, "Okay, go on and change them." Again, their reply was, "Sorry, we don't have them right now in our stock. Maybe we have it in the other branch and will get back to you tomorrow." And as usual, they didn't call me and it is almost impossible to call them either on their hotline number or their engineers' mobile number as they always don't reply. So I always have to go to their place to check if they have the spare parts or not.

Now, I have been waiting for more than two months while they didn't bring me the spare parts I need as per their own recommendations. I had ESP alarm on the monitor. When I went to the service center to check it, they told me that there was a problem with a lamp which they fixed. After I left, the same alarm was still there, so I went to them again after two days. They told me, "Sorry, we fixed it now. It is due to some other reasons." And then, after I left, the alarm is still there. And I'm driving the car while the alarm is on because I'm quite sure I'll lose another working day for nothing again.

Finally, I don't feel safe while I'm driving my car. I used to rent a car when I'm traveling. I'm really completely unsatisfied with the service I received which doesn't match Audi's image at all. My expectations from Audi service were far beyond this very unsatisfying level I found, in comparison with other service centers I dealt with before ( BMW, Renault and Honda).

I always have to go to the service center to know if they bring the spare parts or not as there is no way to reach them on the hotline. I feel unsafe while driving my car. I have to rent a car while traveling--I can't exceed 100km/h as per their recommendations. I always have to spend my working day just asking for a spare part which always takes more than two months. My Audi is supposed to be a source of luxury and comfort in my life. On the contrary, it is being a load. Now, I am seriously thinking about selling it even though it was one of my dreams to own an Audi.

I took my 2003 Audi A4 1.8T in for a recall. After the mechanic fixed it, I was asked if I had any warranties left on the car. I replied negative. I was then given a list of items to fix which accumulated to a $3,500. One of the items was on a previous recall, costing $400. I reminded them of the recall and they graciously fixed it. I took my car to an auto mechanic shop and the cost for everything listed was $2,200. I have 70,000 miles and had to have the brakes changed and the clutch and flywheel! The clutch and the flywheel at 70,000 miles! Very disappointing. Despite the fact that I love the way my Audi drives, I would not recommend the car to anyone. I have had three manual cars before this one and each had over 100,000 miles on them. None required such major service the entire time I owned them.

On April 26, 2006 I purchased a new Audi A4. Today, 8/27/2010 the Audi has 49888K miles. Just today I can't drive my car - Audi says I need a new transmission for two thousand dollars. Audi says the repair is not covered under warranty as "my warranty is 1 day past." During my ownership of this vehicle I have had it serviced at the Audi dealership with each recommended milestone, I have also had several issues where the gas pedal (as I push on it when driving) would cause the car to kind of stutter forward and back over and over.

I took it in for service with these episodes and was told each time that the "Audi is known for this" and "sometimes does this" but that they "found no fault" each time with my car. And with the services, I also paid for the extra services that Audi recommended such as engine flushing, etc. This morning while coming home from my hair dresser, as I pushed the gas pedal the car began stuttering like it did in the past and the engine light came on (also like previous) and then the car slowed way down and as I continued to push on the gas I could hear the engine revving but the car was not moving. I called Audi and they said bring the car in. The rep gave me the Audi tow service number and when I called them, they said I was one day past service but they would assist me for $96. So I called my AAA premium and they quickly picked up my car on a flatbed truck and brought it to Audi Dealership.

I had to keep calling Audi to get in touch with them regarding my car and finally when I got in touch with them they informed me the transmission needed changing and it would cost me $2,000 dollars. After a conversation with the service rep, he said he would speak with the manager and perhaps they could get me some relief of the $2k. He called back and said they would cover some (he didn't specify amount) but did say they would fix the car at a cost of $750.00 plus taxes to me. I believe the company should cover the cost as I have had the car in for similar reasons several times even though they could not figure out it was the transmission sooner - in fact, until "one day after my warranty expires. "

I feel that I am a fair person and I understand the repair costs money but the car apparently has had some issues that for whatever reasons the Audi Repair Person didn't find sooner. I also feel that purchasing the car brand new and not even reaching the 50,000 miles that it should not need a new transmission already. Audi advertises like they are prestigious and that their cars are awesome and that the service behind it is top notch and I certainly have not found this to be true. In fact, the dealership where I purchased would not service the car or required one month or more advance notice to service it and then the dealership I have taken it to since then doesn't seem to demonstrate too much pride in their product or their services.

The Audi dealership washes its hands of this by saying it is one day past warranty.

What happens next - If I do pay the two thousand dollars to get it fixed and continue to drive this Audi A4 - when will I be left stranded next? - What will the Audi mechanic miss next and how much will it cost me then. I don't feel like I can trust the car, the mechanics, or the entire line of Audi. Audi represented themselves to be an awesome car with awesome service and prestige, etc. In my situation I have found none of this to be true. Is 49888K miles the amount of miles that Audi intends for their vehicles to last? If/When I get the car fixed, what will happen next, in 10K or 20K more miles or less and how much will it cost then? A car is one of a family's major purchases and when purchased new we expect it to last. As Audi advertised, their cars were supposedly a great choice and will run a long time, many thousands of miles.

For me this appears to be the end of the road. Is there anyone with any info or options available? I don't think this classifies as a lemon but I think there may be another case this could come under to assist me? Or as in most instances, do I just have to suck it up? It is pretty terrifying experiences to have a car break down in the middle of driving on a busy road, especially when you have taken good care of it and think everything is ok. Thank you in advance for any advice or response.

I purchased a brand new Audi A4 convertible in 2005. Over the years, I performed every single check up, oil change and required service to the vehicle. I recently went in for service at 122k miles (lots of straight turnpike driving) and reported an issue with the transmission feeling odd. The service rep told me that they would see and call me. They found the issue, they told me I need a whole new transmission! I asked how is the possible when Audi's are supposed to run for a long time when taken care of like I have, they then told me "Oh, its a fluke, sorry this shouldn't have happened to you". They then quoted me 7000 to replace the transmission, for a "fluke".

I then lost confidence in the car as what other "flukes" are coming and refused the costly repair. I feel that after 5 years of simple turnpike driving, with repeated conversations from the Bernadi service department over the years telling me "if you service the car it will run forever" (I did as requested and Audi service is very expensive to perform). I feel like I have been lied to and manipulated and that the consumer has no rights when it comes down to a "fluke" happening. So now I have no idea what to do with a car that needs a $7000 repair. A car that I bought because I was told "it was going to run forever" if you maintain it.

I purchased my Audi A4 Turbo brand new from the Audi dealer at Moghegan Lake Motors in Mohegan Lake, NY. From the moment I dove the car off the lot I have to add 2 Quartz of oil to it every 3 weeks. The car has 95,000 miles on it and has had so much work done on it because of oil sludge build up. But Audi always says its all normal. I am sure it's only a matter of time before the engine will seize up.

Buying a new Audi A6 could be a nightmare I never new. The dealership shrugs their responsibility once they sell the car that's brand new and has electronic problem (stopped working). Getting it fixed took me huge number of calls and escalations from US headquarter. People don't feel to do a follow up. The actual nightmare started with the rental (which I shouldn't pay for at all for product defect) they provided. The car I took for one, they charge me for 5 days, not only that the car I didn't drive, they send 15 toll violations for 2 days. People cannot be trusted in that dealership. I won't suggest anybody to get car from BroadWalk Audi Dealership.

While driving my 2003 Audi A4 on the Mass Pike Freeway into Boston, as I approached a toll booth, I tapped the break to disengage the cruise control. The car slowed down so that I passed through the toll both at approximately 18 mph. After passing through the toll booth, I again started to accelerate, but once touching the gas pedal, it seemed to go down on its own, and the car accelerated, not under my control. I immediately stepped on the brakes to slow the acceleration, but as soon as I took my foot off the brakes, the car continued to accelerate to about 60 mph, at which point, I again applied the brakes.

After setting another 10 minutes, I tried starting the car again, and it started normally. I was able to drive the car home without experiencing any additional acceleration issues.

Audi looked at the car and determined it was a faulty brake switch that prevented the cruise control from disengaging. However, the cruise control was not active when the uncontrolled acceleration occurred, and their own mechanic said that the faulty switch would not explain the full throttle engine start after shutting off the engine. They said they replaced the brake switch, but will take no further action. Based on the Audi mechanic's comments, I do not feel the issue has been resolved, and I am uncomfortable driving this car.

My sister, Lynn **** , owns a 2000 Audi TT purchased and used from Rector Audi in 2002 with about 25,000 miles on it. On July 2, 2010, Rector Audi Service confirmed that the TT's instrument panel has an internal problem which requires replacement of the instrument cluster at a cost estimate of $1,193.13. The TT has a known instrument cluster failure problem and Audi has provided relief to owners regarding the instrument failure in both the UK and the US.

We asked Audi of America to cover the replacement costs as a goodwill claim since the instrument failure is a known issue for which Audi has already provided. Audi TT reimbursed for repairs and replacement under a settlement but my sister did not know about the settlement and the car has less than 75,000 mile on it now and the instrument failure at this low mileage is unacceptable. Audi replied that the car is out of warranty and they would do nothing which seems like a ridiculous response as the problems affects the speedometer and is a safety hazard at a very low mileage.

On July 17, 2010, my family was involved in a very serious accident. I bought a 2003 Audi A6 Quarto. I did this for the safety for my wife and kids. I'm sorry to say that the air bag did not deploy. The highway patrol, paramedics and fire department said that shouldn't have happened and they were very surprised in such a high end car with such a safety record.

Your vehicle put my family's life in jeopardy and caused injury to my wife and children. I want Audi to look in to this further. I think you owe me and my family. Why, your car did not protect my family. I will be sending this letter and pictures to every Audi dealership in California. Thank you for not protecting my family in a car that was intended to.

I have an Audi A6 (brand new), quite a smart piece, except that the vehicle has no self centering whatsoever! This means that when I drive the vehicle at just about any speed, take a sharp turn (say full steer), and then want to straighten out, I need to actually physically steer the car to almost all the full one turn that it takes to get the vehicle back to straight !

Almost any other car (old & used) as well as brand new, regardless of make and class of car (even a USD 2000 micro Indian made car), just straighten out almost on their own, all I have to do is to thumb the steering a wee bit, just in case of bad roads.

When I reported this to the dealer, he gave me a nasty smile, and did just nothing else. I have gone all the way to the Managing Director of Audi India, Mr. **, but they simply do not reply or send some high sounding technical reply on their advanced electronics. Now, I have become so sensitive to this, I am too scared to drive my A6, and just leave it parked. I would like to know if anyone else also has experienced this, and how such a reputed automobile company can have such a serious defect in their design. Serious lack of safety and it's accident prone. Luckily, I am yet to face an accident, help me out guys !

I have a 2004 Audi A4 which I leased for 4 years and ended up purchasing only because I had so many extra miles on the car. It would have cost me $3000.00 just to turn the car in. Little did I know that would have been the better option. 2 days after the purchase of my vehicle was finalized, the car broke down. The main issue is that the fuel pump needed to be replaced. So, $2,000.00 later and almost a week without a car, I was off to a bad start with this whole purchase.

A few months later, I needed to replace the motor in the passenger side front window. A few months later, I had to replace the rear driver's side window motor. Since then (I've owned it for 2 years now) I have had the car in numerous times because of the check engine light. I have had 2 hoses replaced and it appears I have to bring it in again, because the check engine light is on for the 6th time in 2 months. The mechanic replaced two hoses because of vacuum leaks and I have a feeling that is what's wrong with the car again. I have also had the oil pump replaced, because my oil pressure light has gone off. It still goes off almost every time I drive the car, so something is still wrong with it.

Just in the past 2 months, I have had the car in the shop 6 or 7 times and it has cost me thousands of dollars. I tried taking my car back to the dealer I bought it from to see if they could do anything (and I went in with all of my receipts from all the repairs). The only thing they are offering me is to do a free 160 point inspection on the car. And the only reason they're offering that is because my family has purchased so many cars from this Audi/BMW dealer.

I am hesitant to contact customer care after reading these posts, but I guess it can't hurt to try. Although when I purchased the car, I had to contact Audi customer care numerous times because they spelled my name wrong on all of the financial paperwork. I was driving around for 2 months without registration. I had to contact them almost daily to check the status. And I wrote them letters to insure they would handle this in an expedited manner since it was their mistake. If I were to get a ticket due to their inability to spell my name right (after being a customer for 4 years!), they still said wouldn't even accept responsibility. I absolutely will never ever buy an Audi again.

We tried contacting Audi of America's consumer care but no one will help or even answer. This car is costing us a lot of money on repairs that seem continuous and never ending. Every month, something breaks down and the result expensive repairs.I've been stranded so many times due to this car breaking down so often due to defects that Audi won't admit.

Repair costs running around $4000 so far, missed so many days of work at a loss of wages, towing charges costing hundreds of dollars ,anxiety caused by not knowing what will break next in this car, stress due to paying money we don't have for repairs that don't seem to end!

I took my Audi to the dealer when I still had a purchased warranty a few months ago. I informed them that there was a sizzling/popping sound coming from the dash board. That was the main reason for taking the car. They did some repairs and said everything was addressed and fixed. However, that sound still came up a few more times.

On Saturday, 05/22/10, my car was sitting in the drive way, and all of a sudden, a red black smoke was coming from the car along with popping sounds and sparks. All the electrical power was damaged and the car no longer starts nor do the windows roll up. Nothing works on the car. I am very upset because I thought this problem had been fixed when I brought the car in. Now I don't have warranty or money to fix the car. I also want to mention that I repaired the coils and I was told there was no recall on the parts, but a month later one of the employees let me know of the recall. I was reimbursed only a part of what I spent, but not all. I'm trying to get my car fixed in the best manner that we can. Can you please let me know what my next step that I should take? Thank you.

My wife and I bought our Audi A-4 about 2 years ago. Within a few weeks, our Audi A-4 was in for repairs. The dealership in Evansville, IN sent my wife out on the road knowing there were parts that needed to be replaced. We spent over 2 weeks dealing with this problem. I contacted Audi Care and told them we felt that we had a lemon.

Since that time we have had our car in the shop on average of once every month and a half to two months. The last time it was in the shop was a week ago and the dealership had our car for 11 days (we got it back about April 23, 2010). Our car was in the shop because we had it in a few weeks earlier because of the engine light. The next day, April 24, 2010 (or there about), the engine light came back on. I called trying to reach a customer service and got Audi Care again, who will not do anything. Despite the fact that our car has spent more than 2 months in the shop in the less than two years we have had it. I have no doubt that my wife and I have a lemon and our service record would indicate the same.

Our problem is that Audi won't help us, the dealership seem unable or unwilling and since we have had our vehicle for just under two years, we are not certain about what options we have to resolve our problems. The one item that loses us is the fact that we have been treated better when we bought a Ford Escort before. Audi Care should be renamed to Audi Careless.

They do not resolve anything and are not given any resources to help people with big loses like my wife and I. Instead, they play games and type things into their computers, but they have never helped us. They also ask, "What can we do to make things right?" Unfortunately, anything you tell them they cannot do, even if it is giving you a plastic key chain. It is all just a massive gimmick to fool the consumers.

We have put at least 3,000 to 5,000 miles on our car taking it back and forth to the dealership on top of the gas and the loss of use of our Audi A-4. We have spent over $500 in deductibles for things when we were told that we would not have to pay for any repairs until our car reached 100,000 miles. (We were told that at the dealership we purchased the vehicle at.)

In Dec. of 2009, a burning smell was coming from the back of my 2004 Audi A6 Quattro. After pulling the car over, it was discovered that the smell was coming from the backseat. A garment bag was on the seat and the heater was set on level 2 or so. The seat was burning and created a burn hole in the garment bag, along with burning a suit jacket and 2 dress shirts. The bottom cushion and the back cushion both had similar toasty dark brown burn spots. The entire seat was ruined.

To top it off, it appeared the seat was fairly close to catching on fire, it's a good thing there wasn't a person or a baby sitting back there. Audi Headquarters replaced the seat cushion, but refuses to replace the back cushion; stating the heating element behind the back was fine. However, the dealership "painted" over the back cushion and I wasn't aware of this until I turned the heater on to see if it was working properly and saw a few smudges. I thought they were leftover from the work so I took a swipe and to my surprise/dismay, paint began to come off and the burn mark was showing through.

To my knowledge, they only looked at the heating element(s) in the back left passenger side and didn't check the wiring or switches. This was a fire hazard and could have turned out much worse. I can't understand why Audi will not cover the entire seat since it was all related with this one incident?! I only had 45,000 miles, or so, on the car when this happened. I'm appalled that Audi refuses to fix the entire seat! It was under warranty when this happened. This is unacceptable. And, I see that VW's were recalled for this same issue.

Both, the back left passenger bottom seat cushion and backseat cushion were burned. The burn was bad enough that it turned black in the middle of both areas. A garment bag with a suit jacket and 2 dress shirts were also burned. I was told by Audi Headquarters to send them pictures, and then told to buy new clothing, save the receipts and they would reimburse. I hope they follow through on that as well as the rental car I had to get for the 7 days my car was in the shop.

Audi Headquarters stated they would pay for that too. I haven't sent the receipts yet, because I was waiting for all the "work" to get done. I was told it would cost about $800.00 for a replacement seat (the upper back portion) and I'm not sure that includes labor. And, my husband took the car back after I found the paint because Audi headquarters said they needed to assess the problem. I received a call from the Headquarters about 6 days after the car was dropped off only to be told they aren't covering the upper portion of the burned seat. The dealership is 70 miles one way from me. They did tow my car in the first time.

In 2007, I Qualified for lease on Q7 for 3 years. I have no problem with credit. In 2010, I went to Audi Financial to finance the purchase and was told my credit is not good and I need to pay 11.99% interest on the pre-agreed price. Audi Financial misreported my payment history and then rewarded themselves by increasing my finance rate.

My 2006 Audi A-8 has had water pouring into the cabin of my car through the ceiling onto my children on 2 occasions, water pouring into the driver and passenger floor areas on several occasions and has been in to attempt to stop water from filling my trunk lid on more than 5 occasions. I have been without my car for probably over a month all told perhaps longer. The car is clearly a lemon, yet, Audi's best advice to me is to watch where I park my car because I live in a part of the country where there is "A lot of pollen and dirt that are causing the drain plugs in the roof to clog". Excuse me? The car has been out of service to me for 30 days or more and has extensive water damage to the ceiling liner and the carpeting in the front floor. It probably has water damage to the seats as well when the water has poured in, but I cannot see it with the naked eye.

I have purchased an Audi TT/2008 s-line on May 2009. I have been informed by the professional salesman that this car has a 6-CD exchange system. After the sale, I found out that the CD can only take single disk. I have been informed by the dealer that they will change this for me and since then (10 months back) no matter how much I follow up, nothing has been done.

Actually, I'm almost sure that I'll get no feed back from Audi with regards to my complaint as I get to know from many Audi users in Saudi Arabia; however, I just do not want to feel that I am a passive person who does nothing about a certain case. Otherwise, all my Audi rider friends here in Saudi are enough frustrated from the current agent for Audi Samaco to an extent that makes them buy the cars for the pleasure while they are pretty sure that they will suffer. For an agent like Samaco, they do not bother as they show Audi Germany the best part during their visit to Saudi while internally, they are the worst car dealer ever in this country. In fact, a small market survey via a well objective market research agency would show this result clearly.

2 weeks ahead of my regular maintenance, I called the toll free number of Audi to book a reservation. I asked for an appointment for my regular 45,000 km maintenance as well as booking for a replacement car during the maintenance period which they are advertising for. However, the agent booked an appointment for me and told me that she will not be able to book a replacement car, as this is not her duty and it should be through the maintenance center rep.

I called the concerned rep and asked for the same but again he told that he cannot do this for me, taking into consideration that I am calling two weeks ahead. On my appointment, I came on time and told them specifically about the following problems in my car which I am telling them for the third time in a row since I bought the car: the regular 45000 maintenance, the front glass washer is not working properly as there is a mistiming between pushing the water to the front glass and the front lamp, one of the back lights during reverse is not working, the sun roof is broken, there is a vibration in the engine, the wheels need alignment and to check on substantials, I needed a cover for the tire rim.

The maintenance manager Awni told me very frankly when I told him that i will send an email to Audi mother company in Germany that he doesn't bother and this doesn't matter with him. Actually, I was trying to be very specific and I did not complete other parts of the story, that no one called me after the maintenance to ask me about the quality of service.

Again, I'm sure that you may not be bothered or do anything about that but I did what I should do and I'll make sure that my next car will not be Audi and I will make sure to tell every person i know about my experience with Audi Saudi and I'll do the maximum word mouth spread about the extremely bad quality of service that I faced with Audi Samaco to as many people I know with as much evidence as I have and support from the people who are facing the same issues.

I leased an Audi Q7 three years ago. My lease currently expired on Feb. 1st. Before I turned the car in, I had an inspection done by a company that specializes in car inspections. When the guy finished looking at the car, he told my wife that the tires were bold and seat cushions were worn. The cushions had actually a crack in the leather, both of them (front passenger and front driver) in the same spot. A few days later, I got a bill from Audi for $ 2,557.26 ($1,182.00 for the seats, $660.00 for the tires, $190.00 for scratched fender, and $350.00 turn in fee). I called Audi and asked them about these charges and they told me I should have had them repaired.

I realize the charge for the tires and the scratched fender is my responsibility. But the seats that were poorly made by Audi, why should I pay for that? I suppose I should have been standing up while I was driving! I tried to dispute these charges. Instead, I got the runaround and played phone tag between the dealership, Audi of America, and Audi Financial. All told me there is nothing they can do for me. So, I got stuck with a huge bill, and a very unpleasant experience with Audi. This was my first and definitely my last Audi vehicle. I paid almost $30,000.00 to drive their car for three years!

In October 2009, I finally received a letter from Audi USA concerning their ignition coil replacement program. I have a 2002 A-4 that is on its second rounds of replacing ignition coils. Within three months of buying the car new, all four went within a year. Because the car was still under warranty, they were replaced for free. Once the warranty was up, they all started to go again. To my surprise, after replacing the 3rd coil again, I was glad to receive the letter on reimbursement. The problem is you have to have all original receipts. After sending all information in, I have gotten no reimbursement which is told to take 4-6 weeks. It has been 15 weeks.

I purchased a 2003 Audi A4 1.8T in July 2006 from an Audi dealer in Latham, New York. It had 40,000 miles and I also obtained the Certified Pre-Owned Warranty. We maintained the vehicle as per recommendation in the owners manual. We changed the oil as per recommendation. Out first issue with the car occurred when we were attending a funeral and in the procession, the engine light came on and the car was running poorly. We immediately stopped the car and looked to have the car repaired at the nearest audi dealer. It was the ignition coil.

We were not told at that time that there was an issue with the ignition coils by the Audi dealer in New Jersey so we went on our way. On our way to a vacation, the same thing happened and the car had to be towed again and again the ignition coil. At that time we had all the coils changed as it was obvious that there was a problem. My husband called the company, wrote letters and even sent them a newspaper article that stated the president of Audi recognized there was a problem with the coils.

Next issue that occurred with the car was that the timing belt broke. This cost us thousands of dollars to fix with no support from Audi even though they know they have an issue with this also.

When we bought the car, none of this was discussed with us. Now we have oil sludge which Audi has recognized as a problem and will only help you if you have every record of an oil change. We did change the oil but did not keep all the records. Once again we are facing thousands of dollars to repair this car. We will take this fight up again with Audi but we know the drill. "Can't help you". I will vow that I will spend hours warning people not to buy an Audi, I am going to report them to the Better Business Bureau and we are considering legal action.

We have since read that oil sludge could have been the cause of the timing belt issue. If this company had an ounce of decency they would take care of the issue. Look what Toyota is doing for their customers!

My husband and I will never buy another Audi in our life and I will discourage anyone I speak with that this is not the company you want to do business with! We can't wait to get rid of it! I could care less how much it will cost the company to right this situation. What is more costly is to not have any customers at all! We have spent thousands of our hard earned money to keep this car in working condition. We have had 3 breakdowns requiring towing, car rentals and hotel rooms.

I was driving from Charlottesville, VA from a close friend's father's funeral on Halloween 2008 when all the check engine lights came on. This occurred just two weeks after pulling the car out from shop for scheduled maintenance and replacing the timing belt at a mere 75,000 for $3600. I got three ignition coils replaced on November 1. The next month, on December 2008, three more went bad! Oh, I called Audi USA and I complained like hell on their lame car. I was told that nothing was wrong with the car. I informed them that as a former military maintenance officer, there was no reason ignition coils should go bad at a mere 75,000 miles and that something was wrong with the car.

Two months later, two more plugs went bad but since they were under the 12,000 miles repair work, it cost the repair shop this time. Jump forward to October 2009, I get notified by a letter from Audi USA stating that my car had faulty ignition coils for a voluntary recall. This was after I told them that this was a year earlier on two separate occasions. I followed the instructions of the letter and I produced the 3 separate times the car went into the shop. I got a check from Audi USA on 1/26/10 for $204.40. This was after I produced three repair bills and receipts of payment showing that I paid some $1500 to fix the car for related ignition coils. I called back with the questions to Audi USA.

Basically, I got a song and dance. I had taken it to the dealer. It would have been 20 bucks a pop to replace the ignition coils. If anyone has taken an Audi to the dealer, per hour rate to fix it is more than a Porsche. I will never buy another Audi. The guy at work had similar problems but he dropped $2400 bucks to fix his 2004 A4 which is certified used and has had nothing but problems. My car was pampered and it made all of its scheduled maintenance periods. I have spent some 1500 bucks on faulty ignition coils and the car still isn't running right. I called Mt Vernon Audi to inspect the ignition coils and I was informed that unless the engine light is on, I need to wait as there's a shortage of ignition coils and Audi is only repairing those cars with check engine lights' one. I'm calling NHTSA on Audi USA.

My 2007 Audi has been at the collection dealer for four months for transmission problems under warranty. They gave me back the car and a week later, the transmission was skitting the motor light on the tail lights--constantly needed to be changed due to burning out. I am currently making payments with Audi financial. The rep from Audi tried helping me so they can assist me with getting out of the current vehicle and getting obviously into a new Audi, but on top of that, with a vehicle that has so many problems with only 27,000 miles. The same Audi financial wants me to put 10 percent down which is crazy--after going through so much hassle for so many months. Never will I go again with the collection dealer nor an Audi after this.

On December 19th, my 2007 Audi Q7 didn't start. I called Audi roadside assistance and had the car towed to the closest dealership, Prestige Audi, xxxxx **** Blvd. ****, FL 33181. The car was in perfect condition (minor scratches) and my wife handed the key to the roadside assistance driver. On December 21st early morning, I arrived at the dealership to see what is wrong with the car. I found the car with the key stuck in the ignition, front driver side tire flat, driver side wheels scratched and front bumper smashed. I informed Audi roadside assistance and they gave me a claim number xxxx.

The service advisor informed me that the battery died and they have to replace it ($400+ while is not covered by warranty). He also told me that he doesn't have a loaner so I have to handle it by myself. Later, I also discovered that I have water in the flood lights and those are not covered by warranty either. I called Audi customer advocate and they told me I have a $50/day allowance for a rental. The only car I was able to find was a Mazda 6 which I still drive. Going back to the claim, I requested to have both front tire replaced (due to the difference between the used tire and the new one), the front of the car repaired. Actually, I requested to have the car back in the same condition I gave it.

Since December 21st, I am back and forth between Audi and roadside assistance, both saying that the other one is handling the claim. In the meantime, I am paying a $700 lease and I am driving a $12,000 car. I am really disappointed.

I took it back again, still leaking, and they said it was due to a leak in the intercooler. They want $650 to fix the intercooler and told me that insurance may cover it. My insurance never heard of such a thing. I tried both Howard Cooper and Suburban based on a problem within 90 days after purchase. Basically they said they need $650 or forget it. Suburban says they know it did not leak when they sold it because they did the certification. Now the leak is still there but it is intermittent so perhaps it was not evident at certification.

I called Audi Customer Care and they said they called the dealer service manager who is their "expert" reference and the dealer service manager said it should not be paid under warranty. I asked the customer care guy, what his job is - it appears to be to get agreement with the original decision and close the "complaint."

To top everything off, I just found out that the front end of the car has been repainted. This was confirmed by Howard Cooper Audi service department. I believe there was an incident which compromised the intercooler and they stuck me with the defective car. I have a defective, repainted car which I paid a price that one would expect a quality vehicle.

I am now afraid of the car as it has had to have a throttle body and 4 igition coils replaced under warranty. It has died on the road once since we bought it. Mil lights keep coming on which result in no code detected. I will have to drive with an unreliable car or else sell it at a loss and buy a quality vehicle from a reputable dealer.

I have a Audi A4 1.8t which Ive been told the engine needs to be replaced by my personal mechanic do to engine oil not getting to the engine properly. I was told by the dealer there is a 8 year/ unlimited warranty on the car due to engine sludge. Once I towed it to the dealer for a checkup they have told me the dipstick had broken off into the engine which was the primary cause of the damage. Remember at this point, the car has been at the dealer for over a month.

I went back to my personal mechanic and he said have them take off the oil pan and also they're is no possible way the dipstick can chip or have this impact. So the dealership still has my car and never checked the engine for the oil sludge warranty and denies they will replace the car with the engine under the warranty.

This just does not add up and I believe the Audi dealership is responsible but I am caught between a rock and a hard place because they refuse to stand behind there product which failed the customer (me) after only having 60k miles on the engine. I have all the records for the vehicle and am at the point of hiring a lawyer or suing Audi which is above and beyond my time and expense. Any guidance or advice is appreciated. Thank you.

I have put in $7k into a 10 k car and now to repair it, the bill is 9k. all of thi shas happened within the last 8 months. The vehicle has about 74k miles.

At 66K miles the oil pressure light came on. The car had plenty of oil. Car went to a shop immediately which diagnosed the dreaded "sludge problem" and oil starvation. The pulled the top and said the cams looked good. I called Audi and found out about the manufacturer defect with the oil pickup/too-small oil screen/inadequate filter/new requirement for synthetic oil. We did a VIN check and discovered that the car had been in service for 8 years and 3 months.

Audi said they would not even consider helping unless the car was diagnosed by an Audi dealer so we paid the first (independent) shop had it towed to the dealer as required, at a cost of 100s of $$$s. The dealer re-diagnosed sludge and said the engine appeared un-damaged and it would cost $3600 to clean out the sludge.

We provided all receipts to show that the car had oil changes at the recommended intervals (more actually). By this time we had lost use of the car for more than 3 months and had continued to pay insurance, registration, et al not to mention the tow truck and the initial mechanic. Audi finally came back and offered to pay 50% of a $3600 bill - for a problem caused by their own defect.

This is actually my son's car. He is a paraplegic and went to the hefty expense of having the car equipped to adapt to his needs. From the beginning, he had to have the turbo replaced which was under warranty at around the 30,000 mile mark. Now at 70,000 they say he needs a new motor and electrical panel and something else. They say he has "sludge" build up.

After researching, we realized they have had issues and there was some type of program to fix the issue. They instructed us to gather the oil change receipts at specific intervals. We complied, he obtaining receipts in AZ where he goes to school, and I here in Massachusetts. We were told after we accomplished that he would be eligible for the program for them to replace the motor. When we issued the reciepts we were told that they werent accceptable, that one place which is a local gas and service station that has been in business for many years was " not exactly reputeable". They stated that the reciept numbers were in sequence.

When I told him they to not have a computer and had to literally look up everything which was quite time consuming on their part, they said that they should and that was their problem, the reciepts not acceptable. I offered to bring them back and obtain the missing information and they practically accused me of having made them up myself. They were a reciept from a company with its name imprinted on the reciept. There was no warrant to speak to me in this manner. I am simply a mother trying to help my son out.

The engine is in the 7-8 thousand dollar range. My son depends on this car as it is handicapped accesible. This car clearly has had this problem as there is a program to remedy, although their criteria is questionable and inaccesible to us in our circumstance. They are telling us where we can and in this case cannot change our oil?

While driving on the 101 fwy the vehicle (2005 Audi A4, 36,000miles) began to hesitate and smoke from the back. Emergency exit off the freeway, the vehicle's transmission oil drained out completely and the car smoked. The vehicle did not give any electronic warning on the highway of changes in oil status. The vehicle had to be towed to the nearest Audi dealer. Audi denies any customer recall or other incidence of this occuring with any of there Audi A4 models. Very disatisfied customer, stranded 100 miles from home.

I've had enough Audi pain for the past 7 years. Problems from the very start - multiple trips to the dealer because of an illuminated traction control light (eventually they traced it to a bad sensor in the steering column). Just about every part in the cooling system went bad - three plugs and the water pump itself - also after multiple visits. Got the impression the techs were learning on the job with my car. The secondary air pump blew out. Ignition coil went, leaving me to drive home with a shaking car and a blinking "CHECK ENGINE" light. Low oil lights from time to time. Windshield wiper problems. The car had an insatiable appetite for light bulbs.

Routine maintenance is expensive as hell - $1000 timing belts and $70 oil changes.

For the longest time my chump dealer wouldn't give Audi loaners either - they'd try to stuff you into some cigarette-laden loaner. No Internet access in the waiting area - this from a company whose products are $30K and up, and you can get free wireless Internet from a frickin' supermarket.

Eventually traded out of it, and am MUCH HAPPIER NOW.

I am very un-impressed with Audi' service. I have had an ongoing issue with tires on my car which I have an issue again and this will make it the 4th tire to be replaced. I have had a clunk in the car when it shifts down from 4th to 3rd gear. This has been looked at by Audi about 3 times as well and I received the same response as usual "All Audi's do this", which seems to be the Audi saying. Although I have had A4 loaners, none of which do this.

This clunk has been in the car since I got it and it now seems as though it is getting worse. After the VW mechanics took a look at it they determine there was an issue with the transmission. I have complained about not being able to fill up my gas tank and every time Audi said there was nothing wrong after three times they finally replaced the part and wouldnt you know it the problem went away. I have to say that If Audi would have found these issues right away in my first couple of weeks of ownership I would have given this car back to them like I wanted to.

I am feeling somewhat powerless as this place seems to walk all over people without a care. 4 bad tires, something with the transmission, lack of a detail upon delivery, stuff missing in the car, and the list goes on as well as probably 2 total months out of the first year of ownership spent in Audi's service bay. This does not seem like professionalism to me, I paid $1,600.00 extra for the certification?

(Again Volkswagen service has been great and I will continue working with them, it is Audi service and sales department that I have an issue with).

On April of this year (2009) I was driving to work when the "check engine" light came up and the car was making a very bad smell. I took it to the repair shop (not Audi) next to my work and they ran a diagnostic on the car. They said that the Catalitic Converter needs to be replaced. So I took the car to my Audi dealer at Livermore California and told them about the car. The service representative at Audi said ok we will check it out and since the car mileage is under 80,000 it still is covered with the extended warranty for the Catalitic Converter replacement.

The next day the Audi service representative called me and said only a switch needed to be replaced and the car is good to go! I told him that the other non Audi repair shop had told me that the Catalitic Converter needed to be replaced. But the Audi representative said that their diagnostics didn't give them the "code" and he assured me that the car is ok. So I told the Audi Service representative that I am worried that your computer probably has missed the proper diagnostic and I will be returning here after a few thousand miles and then you will tell me the car is above 80,000 miles and thus not covered for the Catalitic Converter replacement. So, he assured me that problem will not happen and even if it did happen after a few thousand (two or three thousand) miles over the 80,000 miles warrantly limit since I already had brought the car to them before the warranty expiration expressing this concern they would replace the Catalitic Converter at that time.

At the begining of August 2009 (the car had 81,500 miles on it) the check engine light came up again and I took the car to the same non Audi repair shop close to my work. They ran a diagnostic again and said the Catalitic Converter needs to be changed. This time I asked them to give a printout of their diagnostic report. Then I called my Audi service representative and complained that the exact same thing that I was worried about had happened and now the car mileage is over 80,000 miles. He said that is ok bring the car in so we check it.

So, I have told the Audi Service representative that is not acceptable. Meanwhile I have got some information from the "Consumer Affairs" regading Audi A6 3.0 model on another but related broblem. Audi has announced that the A6 3.0 model along with some other models may have faulty coils which will cause sudden engine failures which can damage the Catalytic Converter system and may also damage the engine. In my case in the last two, three years I have taken my A6 to the Audi dealer two or three times for the exact same thing: "power drop due to faulty coils" and have spent a few thousand for replacing the coils.

In summary, I believe that Audi should replace my cars Catalytic Converter with no charge because:
1) The Catalytic Converter had failed before the 80,000 miles warranty exipration on my first visit to the Audi service (the car had 78,500 miles on it).

2) Audi service was not able to correctly diagnose the problem neither on the first visit (the car had 78,500 miles) nor the second visit (when the car had 81,500 miles). It was only after I specifically told them what the non Audi repair shop's diagnostic "code" was (P0431 and P0421) that they went back and confirmed the problem.

LAst week I took my car into service to Audi on a Tuesday..they kept it 2 extra days and I finally picked it up because they hadn't found anyone to fix the DVD. I have called the service manager and had him paged and not had a response 3 times today. Yet he is in the office. We are leaving on a long distance trip Monday and it looks like yet again we will not have a DVD player but you can bet that I still have to pay monthly for it!

Also Laurel Audi installed my trailer hitch and it was done incorrectly. The pressure of the bike rack split the bumper because the installation was too close to the bumper. They aren't sure that they will compensate for that repair. 4 times I have brought the car in because the gas cap unlock doesn't work. They repaired the back door hydraulic system twice because when you go to open the hatch back it gets stuck. It still gets stuck. THe MMI electrical system has stopped working. The handles on the passenger doors were loose. The car is not made well and the service is poor and the sales staff has no integrity. Do not buy this car from Laurel.

Finally, I bought the extended maintenance because unlike BMW, they nickel and dime you otherwise. When I brought my car in to another AUdi because the car said service due, Fletcher Jones Audi said that I didn't have the maintenance and made me pay for an oil change that my car didn't even need! The computer was mis-set.

I have wasted approximately 10 hours telling my story again and again to service people at Laurel Audi, Fletcher Jones Audi and corporate Audi. I have spent approximately 4 days of my life traveling to the Audi dealers and getting poor service. My car is still not acceptable.

I purchased a 2006 Audi A4 from Auto Gallery on October 31, 2008. The car I purchased came equipped with a factory installed navigation system. I asked for the CD that operates the navigation and was told it was damaged and one would be ordered for me. After numerous phone calls over the course of eight months, I am being ignored and do not have my CD. I purchased the vehicle with the navigation option and should be able to use it.

When I bought my car, it was rated combined at 18 mpg. Now, the EPA has rerated it 19 mpg using "premium gas." Like who uses premium gas? This is really stupid by the EPA. Think of it. It is a 1996 Audi a6 quattro. Now, I can't get the $4,500 cash for clunker deal. How can I get the EPA to rate the car using regular gas and rate the mpg at 18 so I can get rid of this clunker? I'm retired, so $4,500 is a lot of money to me (particularly after the market crash).

I purchased a 2008 Audi A3 new. With approximately 3,000 miles on the vehicle, the road noise started. I have been told that it is the tires that are installed on the A3 that create this extreme road noise. Then I was told that I drove the tires low and created this extreme road noise myself. Then I was told that the suspension system is extremely "tight" and is hard on tires. Then I was told I was the only one with this problem in any Audi.

The solution was to turn up my radio, buy a different model, or buy tires every few thousand miles. Then I was told that Audi installed a cheap suspension in this vehicle and that no matter what tire I installed, I would get the same extremely loud road roar, as this suspension would scallop any tire. I have been trying to deal with this problem months after this vehicle was purchased. Do not purchase an A3, unless you want a piece of junk. I have learned the hard way. I have been at the dealership dozen of times and talked with the consumer care department of Audi. No solution.

I bought a used Audi and the sludge problem became apparent shortly after purchase. It fried the turbo and put a lot of stress on the cams, etc. The timing belt didn't break. I'm saving up for that repair. Anyone reading this needs to Google BG products. There is actually a process that they developed for this specific problem. After the tow, I had a mechanic do it and it worked! It cleans out the sludge problem. See the website. Hopefully, this will save someone out there the big bucks that I and others have lost on a problem that Audi should have recalled earlier! Good luck to all!

We purchased an Audi A4 in April of 2009 with a trade-in of our old car. Riverside Audi has not paid off the old loan and has not been responsive to our repeated phone calls over the past three months. They also have not transferred the title over to us. We are currently taking legal action. Based on our research, we are not the only victims of this type of crime. Do not do business with Riverside Audi.

4/27, End of lease. Inspector shows up at 8:15, car was dirty, he deems scratches. 5/2, I sent a letter to Audi Financial stating that after wash, wax and compound, the car is fine. 5/2. I purchased VW Jetta. 5/3, I called "Lease End Services" to inquire about another inspection and was told that in lieu of it, it would be okay to bring the car to VW and I got a letter (on their letterhead) stating that car is in good condition. (Now they say that I never should have been given that information). 5/15, I turned the car in at Audi with the letter, all is fine. 5/17, I got a call from Tanya telling me that letter must be faxed to her not turned in with the car. 5/18, I faxed a copy of the letter. 5/21, got a call from Tanya stating that the letter is not enough. I need receipt for "repairs", that would be compound. I said I wanted to speak to a manager. I was told that "Hilary" would call within 24-48 hours. No call. They said that they would take 30% off my bill. I said that was unacceptable.

5/22, I called customer care and spoke with Heather ** (very nice) who said to wait and hear from a manager. I got no call. 5/29, my new Jetta overheats and has to be towed to the dealer. I got home and there's another bill in the mail from Audi Financial, closed for weekend. 6/1, I called, asked for a manager, was put on hold for 20 minutes. Then got Erin ** who says that they will take 50% off my bill, final offer! I asked to speak with "Hilary" (refuses to give me her last name) and that she will call within 24-48 hours. But this is the "final offer" and if it is not paid in 10 days, it is "off the table". I was waiting for the mysterious Hilary to call. I was advised, do not lease through Audi Financial Services, customer care does not mean a thing! I was expected to pay $386.48 within 10 days or $792.96 after that date. Is it ok to charge tax on what is deemed "excess wear and tear"?

I bought a 2002 A4 with 58k in jan 06. Since the first day I picked it up I have been running full mobil 1 synthetic and replacing it every 6000 miles. I was driving on a weekend vacation less than a year later and my oil light came on. I checked the oil and it was full. The next day I got an oil change just in case. I didnt know the oil change history from the previous owner. Well the oil light wuoldnt go away so I took it to the dealer. They said I have sludge and needed a new oil pick up tube. Which I paid for. Not knowing the history of these problems.

About 7 months later I was flipping through some paper work that came with the car. The letter with recall on this problem fell out. I contacted Audi America and they said if I could provide documentation that they would repay me. Valvoline instant oil change was able to mail me all of my receipts. Audi sent me a check. Problem solved and I considered myself lucky...so I thought.

Now 2 years and less than 25k later I find myself without a car for 2 weeks while they are repairing the same problem yet again. The dealer says that it is still covered, however is this going to be a routine repair? Am I eventually going to get stuck replacing the engine? I planned on driving this car for a long time. I currently have 97,000 miles on it. I love the car but cant stand the unreliability with this motor!

I have an Audi A4 Cabriolet (Convertible) and the glass window on the top suddendly came loose from the fabric. I looked at it and saw that it was manufactured using glue. I contacted my local Audi dealer in Charleston, SC and was told that although this is a common problem, there is no fix. The only thing they can do is replace the whole top. Surely they would have a service bulletin on this, but NO!

When it rains, water gets in. And during normal driving, the back of the window and fabric flaps in the wind.

In June 2006 I bought a 03Audi A4 with 60,000 miles on it. I have taken my car to be serviced at Audi. n February of 2007 I had a low coolant light. I took the car in for service and asked for it to be checked. I was told that a Coolant Elbow had worn out and would be needing replacement for $735. Two weeks after having this replaced, I had my car die on highway immediately after the check engine light beamed on. I took the car back and due to extreme heat, my head gasket blew, destroying my engine in the process. I had no warning light and my temp gauge never once even fluctuated. I was quoted $6,500 for a replacement engine from Boardwalk. I signed off on the repairs.

Two weeks later I went to check on the work and was told the Turbo needed replacement for $800. Five weeks after this I received the call that my car was repaired. I retrieved my car and found the leather of my passenger seat completely ruined. The next day my check engine light came on. I returned the car. I was informed the 2 coils had blown. After many lengthy phone conversations in which the dealer blamed me for all the problems, and constantly talked down to me I was finally able to get the car repaired at no cost.

Two months later the other two coils went out. I found this is a common problem in the 03 A4 and there was a recall. Audi USA informed me that my VIN number was not involved in the recall. Another trip to the dealer at a cost of $350. Six months later my clutch went out $600. I have taken this to a local mechanic recommended by a friend. The mechanic has found many missing bolts connecting the engine to the car, and found the fly wheel not connected back to the engine properly. This caused the fly wheel to warp $800. Audi has denied any responsibility, and refused to help in any of the repair costs caused by their neglect in installing the new engine in my car.

After all the towing, car rentals, repair cost, time wasted dealing with the car I have spent over $10,000 in less than a year. This does not even include the interest on the loans I have had to take to cover the repair costs.

I purchased an Audi Q7 (over $50,000) in August 2007. Since that day I have brought it back several times with loud squealing brakes. They were resurfaced twice and then when I brought it in for the 15K mile service and asked them to please fix the brakes They told me I needed all new front and rear brakes at the cost of almost $2,000 because the brakes are no longer covered under the warranty and they are worn thin. Audi changed the warranty on brakes to 12K miles but I was never informed of this. They told me brakes wear differently. I am a stay at home mom that drives back and forth to the school.

I went back and forth with several in the service department. The service department told me they talked to Audi and would discount the price 50% even knowing I have had brake issues and from what I learned so have many other people who have purchased an Audi Q7. I called Audi customer service and all they did was call the dealership. I asked to speak to another person in Audi and the customer service person said you can but it won't make a difference and neither she nor the dealership will give me a number for anyone in management at Audi. I have left several messages for the General Manager and he will not return my phone calls.

There are several bad reviews concerning the Audi brake issues on Edmunds reviews and consumer reviews and no one at Audi seems to care. These cars are very expensive I have complained about my brakes since I bought the car. And with all the cars I have owned I have never had to replace the brakes. Its not just a design issue but a safety issue. I have not replaced the brakes yet but I did ask Audi to still try to solve the squealing issue. They said I would need to replace the brakes to maybe solve the problem and of course now the 12K mile warranty on the brakes has expired. It is very frustrating and horrible customer service especially since Audi is obviously aware of the problem.

I have not replaced the brakes yet but if Audi honors a 50% discount it will cost me $1000 and its a new car.

I purchased a certified pre-owned 2007 Audi Q7 in February 2008 for the past year have experienced very loud squeals from my brakes I have had them check by the Dealership and they state that my brakes are fine its just the brakes Audi uses on their cars.

I spoke to Audi USA as well and they have given me the same excuse as the dealership and state that nothing can be done because there is nothing wrong with my brakes. I have a problem that when trying to sell me the vehicle no one mentioned that Audi brakes tend to squeak and squeal at very loud pitches. This is unacceptable for a luxury vehicle that cost $50,000. It is also unfair to the consumer to just be stuck with this problem. Audi should be forced to advise customers prior to their purchase not after the purchase the has taken place. In addition, my coolant keeps leaking out but they can't seem to find a leak.

The economic damage that has resulted is that I am stuck paying for a luxury vehicle that is aggravating and annoying to drive beacause of the high pitched noises coming from the brakes, not to mentioned some days it gives me a headache.

I bought a demo A4 Audi in June 07 with 7,000 miles on it. Since I first had the card it burned a lot of oil. This is my third Audi I have owned and thought it was strange that about every 1,000 miles I had to add a quart of oil. First the Audi serviceman said 2,000 miles was normal. I began to keep record and this last time I went 1,673 miles and went through 3 quarts of oil which averages out to 557 miles per quart. I complained to the service department and they ordered an oil consumption test and found it burned 7/10 of a quart of oil for 1,000 miles which now they say is acceptable standards by Audi.

I own a Quaker State oil change and three of our technicians have said they never seen a car burn this much oil and claims there is a problem with the engine. Audi will not do anything about the problem. The other day driving the car it lost power going up a hill and the engine light flashed on then everything was ok. I am a 53 year old women on the road driving by myself afraid something will happened to the car. Is there any legal action I can take to help resolve this problem?

The econimic damage is that I paid $40,000 for a car that has an engine problem. I am fearful of driving the car especially when I have to drive out of state alone.

I own a 2000 A4 2.8Q Wagon; I never miss a service (every 3000 miles). Recently, after a brake light needed adjustment, my mechanic mentioned that, since my car had over 70.0K miles, I should change the timing belt. He also suggested that I get an ATF service. He warned that many Audi owners have sustained damages to their engines due to faulty timing belts, and said that replacing the timing belt, water pump, and various belts, hoses, would save me major headaches down the road. So, I had the servicing done ($1700). In less than one week, the ABS lights started beeping; so, I had that replaced (another $750).

Now, the tierods and struts are starting to go. Since I try to stay abreast of preventative maintenance issues (my life is at stake, driving on freeways), I find that I am now spending over $1.0K every time the car goes into the shop. In fairness to Moss Motors, the owner/operator provided a gerontology report for Audis--something that Royal Motors and Negherbon never did. You would think that Audi Customer Service would review these issues, and install fixes, but perhaps that would cut into their after market profiteering. The following highlights of the Gerontology report are intended for those less well served by their mechanics: So, thanks to Moss Motors for providing (in great detail), an ethical response to an unethical manufacturer's product.

One more thing: after replacing my ABS, my coolant leaked (discovered on a Saturday, when all the dealership's parts depts are closed); I tried to find the recommended coolant in another store, but no one carries except Audi. Fortunately, Moss Motors replaced the cracked unit (they took full responsibility for this leak), and, curiously, advised that Audi's recommended coolant was no better than OTC brands. Caveat Emptor!

On Tuesday 2/10/09, my 2003 Audi A6 went completely dead, no warning, no nothing. I have only had this car for a year and two months, and already I've paid for more than I'd bargained to pay for. When I took my car into Boardwalk Audi, I was told that there was a recall on my fuel pump and that this is more than likely the problem; however two days later it is not-Audi has no idea as to what my problem is!

I am frustrated beyond belief, because not only were they out of loaner car, I was taken to enterprise rent a car, and given a dodge SUV/Caravan! And last but not least, there follow-up skills [are bad]. I have been constantly calling them, which is NOT my job!

car has had 4/5 new clutches and it has 75,000 miles - seems like an excessive amount of clutch work (audi of america telling me this does not seem to be a problem form their end) new country audi - a mechanic worked on my car on the side (after he told me it was legal to do so and not against company policy) and we agreed upon a price. he told me he would use audi parts during repair. after he finished work, he gave me 4 false invoices - with parts breakdown - and incresed his agreed upon price. turns out, that parts never replaced in car and he shaved down syncro's in transmission. his supervisors caught him and they had no idea that my car was in their service parking lot for a week and they told me that they would inspect my car to guarantee no parts were comporomised. yet the syncros were shaved down and the work was done illegally in their service department.

now they gave me an 4,200.00 quote for a new transmission and i have no diea if this is now because the syncro's were shaved down...as they told me they did not inspect thoroughly as it would have been too labor intensive for them to take out transmission to inspect the work that their employee did illegally and on the side.

I am leasing a 2009 Audi A4 quattro. After 2800 miles the car will not start.I called Audi roadside assistance. It took them 24 hours to pick the car up.The car has been at the dealership since December16th,2008. They do not have the ability to diagnose the problem. It has now been over a month and Audi has yet to have a resolution to my dilemma. In the mean time I am expected to make my $830/month payment due to my lease contract.

I am trapped in a contract in which I am fulfilling my obligations but Audi is somewhat immune to.

While driving the Audi TT Quatro yr. 2001 with 84,000 miles it died suddenly. The next day had it towed to the mechanic who then informed me the timing belt had broke. Unfortunately along with that the head gasket had to be removed and replaced, the tensioner assembly, tensioner pulley, idler pulley, water pump, timing belt, thermostat with gasket, serpentine belt. Bottom line $3,559.86!

I had not been informed of the recall for timing belt. Audi is the worst company to deal with, after I sell this money pit car I will NEVER recommend or buy an Audi. The cars are just junk!

I bought my Audi A6, 2004 in 2006. Currently it has milleages only 55K. It was running good. On Dec 13, 08 my car started shaking and check ingine sign came up. I thought it would be safe and good for my car to fix it from the Audi dealar though I knew it would cost me way more than outside. When i drop my car to [dealer] my initial charge was $120 to parform computer diognosis. Afterwards, i got a call from servicing that two of my Ignition Coils have been burned. So i need to change them and it would be nice if i change those two plag along with them. I told them to do so.

Dec 14, 2008 I picked up my car. But Jan 01, 2009 my car again started shaking and check engine sign came up. Jan 2, 2009 i took my car to [dealer] and paid $120 initial charge just to tell me what happend to it again. After an hour then informed me that another ignition coil has been burned. They also informed me ignition coil may burned one after another. It takes lot of time for me to take the car while it is 10 miles from my home. We all know time is very expensive. Beside, I bought this car with a hope that it might give me a peace of mind. By thinking time and peace of mind, I was agreed to change all six ignition coils and all six plags.

I paid so much money again and picked up my car on Jan 02, 2009. After only one day, after only driving 49 miles, my cars' check engine sign came up again. I am really feeling helpless and don't know what to do! While they did computer diognosis, they should be able to find all the major and minor problem the car has. They should be able to pin point the problem and cause of the problem while they are specific Audi dealer. How come same problem is happpening again and again? If now this check engine sign is not for the ignition coils, this problem should be scand on dec 02, 2009 diognosis. Because car like Audi doesn't cause individual problems every other day.

Audi is not a junk car; at least that I use to think. If anyone have any suggestions please let me know. At this moment i am very upset on Audi, on Audi Dealer and their service center. On Dec 13, 2008 I paid around $1,400. On Jan 02, 2009. I paid around $600 And now i don't know what is comming.

I purchased my 2002 non-quatro Audi A6 3.0 in July of 2005 with 29,500 miles on it. I was lead to believe that the car would be reliable and dependable because the sticker on the window reading Pre-certified vehicle. I have come to the conclusion that pre-certification means lemon in leman's terms. I first took the vehicle into Desert Audi of Las Vegas due to a recall notice I received, since then my vehicle has never been the same. Audi's incompetent mechanics punctured a hose, and because they could not pinpoint the location of the fluid leak, all the hoses were replaced. The engine and the timing belt have been replaced and many other problelms have had to be fixed. I do not understand how Audi can knowingly sell a vehicle with a problematic engine.

Of the 3 1/2 years that I have owned this vehicle, it has spent more time in the service department of the dealership than on the road. Each experience at the dealership has been memorable because of the inconvenience it has caused me. I would take the vehicle in for a repair, and a three day repair turned into weeks for each encounter. Each time the service manager refused to furnish a rental car because I was told the warranty did not cover it. I should not have to pay for a rental when I am not at fault for any of the bad design defects that plague my Audi.

I have had to bring my car back to the dealership after work was done because the certified Audi mechanics did not do the job correctly. How can these mechanics be certified to fix Audis, and yet they have no clue how to fix Audi products? I have basically had everything in this car replace except the CVT transmission, which is now causing me problem.

The dealership that I purchased the vehicle from is clearly in violation of Latent Defect Law. This states that any dealership that knowingly sells a vehicle that has a design defect has to disclose the defect to the would-be buyer before selling the vehicle. The CVT transmission in the 2002-2004 A4-A6 non-quatro Audis have a design defect that was not disclosed to me when I bought the vehicle. Durability issues start to surface around 50,000 to 100,000 miles,if the vehicle is still operating at this time.

My problems started occuring around 80,000 miles. The vehicle will no longer go into reverse gear. It will only go into reverse by putting the car into neutral first and then I attempt to put the car into reverse which sets off the emergency mode in the vehichle. This limits the transmission,s abilities and my ability to drive the car. I have taken my car to an independent repair shop, owned and operated by Audi mechanics. They told me that the defective transmission was only used for two years due to the design defiency. It was changed in 2005, and now I learn that Audi no longer makes a replacement transmission for my vehichle.

I was given two options to fix the problem. One, I could purchase a refurbished transmission for $2,500 with no warranty. This price does not include the labor, which would be an extra $5,000-$7,000. I do not know how many miles are on a refurbished transmission or exactly what shape the internal components are in. Two, I could pay $2,500 to have the transmission taken apart and the mechanics can try and fix it, if that is possible. This also does not include the labor costs.

The fact that Audi continued to build this vehicle, knowing that the design defect, makes them responsible for their defective product. Because they discontinued the transmission associated with my vehicle, I am left with a car that will cost as much to fix as I owe on it. How many complaints does Audi USA have to receive before they decide to own the problem and issue a recall on all defective vehicles that have the CVT transmission? I, like so many Americans today, am experiencing financial hardship and I find it difficult to pay $10,000 for repairs to my vehicle when the value of the car is $10,000. Audi has made a promise that they were unable to meet. I have a letter of certification that Audi's pre-owned cars promise to provide a peace of mind, security,and safety around the clock. Audi needs to do the right thing and stop building lemons.

I bought an 2001.5 Audi A4 1.8L Quattro w/ 5spd manual transmission. I did my research before buying the car and found all the common problems that occur on these cars. I did all maintenance as scheduled and did have to replace some normal items for these cars. People that purchase these cars longing for Toyota/Honda reliability are barking up the wrong tree.

These cars have more of an emphasis on the driving experience than trouble free ownership. At least buy an extended warranty if you're going to moan about servicing a performance oriented machine. That's what I did and the warranty ended up paying for itself at least once over. Plus, it came with roadside assistance which I only needed once.

Warranty cost ~ $3000. Driving with peace of mind ~ $priceless$

When going into another lease with Audi they sold us a maintance program that covered everything except tires and wiper blades. After 8 months, I come to find out that brakes are not covered under this program, when it was specified prior to the contract signing. This added maintanace cost to the car puts the automobile in another class. Had this been known, we would have never leased another Audi. By the way this is our second Audi with this dealer and the last one had the maintance program included. Of course everything was covered then, but for some reason now they are charging for the program and not including all that was before.

The damage will not be know until it is time to have the brakes done etc. As far as my relationship with this company, it is tarnished for good. The fact that they operate this way makes me sick and I will be sure to tell everyone that I know what kind of company Audi USA is.

While driving my 2003 Audi A4 1.8T the engine started overheating eventually shutting the engine down. I took it in for repair at my local garage and they said the timing belt was shreaded. After further investigation the timing belt failure caused major damage to my engine bending four pistons and warping the head gasket. After doing some research I found out there is a pending class action law suit against audi due to their timing belt service recommendation being 50K overdue. The new recommendation for the effected models is every 40K.

In a nutshell their timing belt tensioner system has a design flaw. Of course Audi is trying to settle the law suit out of court to refrain from having to omit fault resulting in a recall which would cost them more money in the long run. The claim period for the law suit ended Aug 31, 2008; my belt went Oct 2nd. Audi and the settlement administrator were required to notify all class memebers (2001 -2003 owners of VW passats and Audi A4 with 1.8T engines) of the issue offering free inspection (but not replacement) of the belt which could cost upwards of $1700 alone. The settlement also offers reimbursement to owners whose engine was damaged as part of the belt failure.

Unfortunately we did not receive any notice and although we are trying to file a late claim (settlement is scheduled for today, Dec 15, 2008), we are currently back $4400 dollars and counting as the car overheated again after the work was done. This is my second post on a totally different topic but of the same theme: Audi makes great looking cars, but they have poor engineering and they demonstrate poor product reponsibility.

On October 12, 2008 my 2007 Audi A6 Wagon got on fire while we were driving down the Mass Pike. According to Audi the wire harness had been installed incorrectly causing the wiring insulation to be worn away everytime someone moved the passenger seat. It took Audi over a month to repair and replace wire harness. I am still terrified to drive the car which they have forced me to keep. I wanted a refund for car I purchased in April 2008.

My 2004 Audi A4 CVT transmission went out and stopped functioning when the car had just over 40,000 miles. There was no warning or any indication of malfunctioning prior to the CVT transmission's complete failure.

Needless to say it cost me more than $7,000 dollars to replace my transmission with a refurbished model from Audi. I don't know how many miles are on the refurbished transmission or exactly what type of shape the internal components are in. The first replacement they sent to the mechanic was extremely dirty and did not look to be in acceptable shape considering I was paying $7,000 for it.

Also, I received no reimbursement or credit upon them taking back my original transmission. Audi didn't offer any type of assistance when I contacted them and told me that they would not be helping me with any of the financial responsibility as I bought the vehicle used and could not provide all the maintenance records. I would love to take part in a class action law suit against Audi in an attempt to seek retribution for the financial burden that Audi has placed upon me in such an unacceptable and untimely fashion.

I have owned several Audis and unfortunately the only good things I can say about is an old model CS4000. I have spent well over fourteen thousand dollars to keep my A4 and A6 on the road. I would never/ever buy another Audi in my life. My comment about new A6? Buy it so you can learn how often they break and how expensive maintenance of Audi can be, especially after warranty expires. The new A6 is no different and with its complexity and unreliability, it will cost you a fortune to keep it on the road.

Unhappy Audi owner

AUDI A4 20 Litre Sport 2002 Oil consumption 1 litre per 4 weeks, No oil leaks whats so ever anywhere. Car running perfect, Oil is fully synthetic which evaporates under extreme heat. Radio Aerial Amplifier, this is located rear screen top right, under plastic panel.

This wapped with hot and cold weather over the years, and comes away from screen contacts. Result no radio stations can be picked up. Remedy new part, or used.

Defective timing belt that needed replacement at 46K instead of 105,000 miles as per the manual. The class action lawsuit against Audi provides for a free inspection of the timing belt and an extention of the warrany covering certain timing belt tensioner system related repairs on 2000-2003 Audi TT . The lawsuit provides for the free inspection but not the repair which costs $1,300.

This is terrible, they should cover the defective belt. You take the car in and Audi tells you you better replace the belt ($1300) . Now that they told you if you do not replace the belt and it goes out then you void the warranty. So we Audi owners have to all payy $1300 to fix the defective belt - worst costomer service around.

I had to pay $1300 out of pocket for a defective timing belt that should have been recalled and paid for by Audi America INC

My 2001 Audi A4 quatro is the most unreliable, expensive to maintain, by far, of any automobile I've owned in 50 years of driving (9 new cars owned for an average of 5.5 years each. Between 70k and 90k miles (1/07 thru 10/08)I have spent $9100 in repairs for an average of $433.34 per month for 21 months. This work was mostly done by a very high end Audi/volkswagon only specialty shop and would have cost 50% more if done at an Audi dealer in the San Francisco Bay area. My advise:DO NOT BUY AN AUDI! I never will again and know several Audi owners who feel the same way.

BTW, this car was warrantied for 4years or 50,00 miles with free service during this period. During this time my partner and I made complaints about several problems to the dealer (Yeah, unfortunately she owns one too) that were not repaired because the dealer ( Sonnen Motors in San Rafael, CA and Negherbon Motors in Oakland,CA) could find no problem They did find these problems on the very first service after the warranty expired , however, to the tune of $900+ in my case and over $1900 in hers.

We complained about an oil leak/ burning oil smell that they could not find until her warranty expired.THEN they found it and charged her 3rd party warrantor 0ver $1600 to replace leaking overhead cam seal gaskets at only 36,000 miles. We also complained about her car's jack rabbit starts/accelerations followed by a few seconds hesitation which was very dangerous when pulling out into on coming traffic.

Again the dealer could fing nothing wrong with the car. The independent repair shop ( owned and operated by former service managers and mechanics at Audi dealerships) imediately diagnosed and corrected the problem (at a cost of over $400) which was a faulty accelerator/throttle control unit.

I purchased a used 2003 Audi A4 with a 2 year warranty in September 2006.Since Nov'06 I've had my car in the dealer's service dept on a regular basis.It started w/a reddish fluid leaking from the engine and a loud "ticking"noise.Then my car wouldn't crank/start until after several(5+)attempts.That took several visits/misdiagnosises to be properly addressed.Then my brake lights would either be stuck "on" or not work at all.My AC unit began to emit a foul "rotten egg" odor whenever in use,which began a tedious explanation to all passengers so as not to be confused w/any personal GI issues.

A few months later I began to experience severe transmission problems which were improperly diagnosed due to the company's reluctance to actually replace.That in turn lasted in >1 yr of constant problems.In July '07 the engine oil pump clogged resulting in near catastrophic engine damage.Fortunately I was close to home when the malfunction presented itself,but the sound was deafening and scary.Then in Sep '08 my car began to "overheat" and leak coolant fluid.Only after replacing the water pump and replacing the fluid was the real culprit found.The entire thermostat/cooling system was broken.

And now as I write this letter,I am stranded at home having had to tow my car to a dealership 20 miles away from my home.Let me say 1st that I was stranded on the side of the road w/my young son just 2 days prior(10/24)for the same reason I am once again w/out transportation.It turns out that not 1 but 2 ignition coils are "out".To add insult to injury,Audi's Roadside Assistance notified me after 15 min that they couldn't find a towing service for me. I share the same sentiment that many of your complaintents have,it's a beautiful car but possesses no other redeemimg qualities.My friends/family have owned several used, economy cars that haven't even given them a 1/4 of the problems that I've had.Oh how I long for my Honda Civic right now!Since reading the many testmonials on this site,I hope to start a class action lawsuit against Audi of America for selling such crappy automobiles.

2003 Audi A4 Worst car ever! I love the way it looks, but everything else is negative. After review of the other posted complaints, many very similar to mine,I deeply regret that I bought this car and am mortified as it sits in the shop now with a coolant leak that the origin cannot be identified. This is the 4th time it's been in the shop in over a year.

Over $1,500 of repairs in less than a year after I bought it and counting. I have barely put 12k on it.

I am the owner of a 2002 Audi. I purchased it a year and a half and have had the following problems; windshield wiper motor, trunk won't open without using key, timing belt replaced twice (it has 75,000 miles on it), interior plastic is completely worn, replaced all coils twice, coolant sensor and thermostat replaced, powersteering rack, faulty electrical problems with the headlights, and no radio stations come in.

These all seem to be common problems. My car is very fun to drive, when it runs, looks nice too, but I will never own another Audi again nor would I recommend an Audi 1.8T to anyone.

This has left me stranded over and over again. I have had very costly repair bills and not transportation. I am a single mother of 2 and this causes many hardships.

there was a recall on my car in febuary 2007. they replaced an ignition switch. THIS CONDITION CAUSES ELECTRICAL ACCESSORIES SUCH AS WINDSHIELD WIPERS AND HEADLIGHTS TO BECOME INOPERATIVE INCREASING THE RISK OF A CRASH.

Long story short the new switch went bad while i was driving luckily it was not far from my home and the tow was not to much. The dealership told me that there was nothing they could do about this and refused to even discount the new part that i would need to replace yet again. since it was after my 12 month warranty.

during Hurricane Fay my Audi experienced flooding on the inside of the car. Somehow the AC drain could not handle all the water from 5 days of rain. this flooding cause a few inches of water to enter in the floorboards thru the dash area. this shorted out the electronic transmission regulator. This part apparently costs 1,400 and another 1,000 to put in. not included is another 2,200 to tear out the interior and replace it. i have spoken to more than one Audi mechanic and none can tell me why Audi would design a model where a $1400 part that regulates the transmission would be placed close to where an AC water drain would be. the audi mechanics said that Audi has a crazy way of many design flaws and this did not surprise them.as it turns out, this car will be sold to a junk yard for parts as it now has mold damage. the car is junked for scrap with less than 88,000 miles. i've already spent $2800 on it this year alone and do not think another $4600 is worth it.

I have a 2004 Audi A4 1.8L Turbo - Mileage was 54,271 - I was driving one day and lost which seemed like 50% of engine power - I called the dealership and they said one or more of the coils may have failed. The vehicle was towed to the dealership and the service receipt stated that they found two faulty coils - the service manager recommended that all four coils be replaced and I agreed.

In further discussion with the service folks I was told that this was a known problem and the four were replaced because the newer units are updated and improved units. I am aware of the prior recall of 2001, 2002, and some 2003 models. In light of the fact that it cost $335.84 to replace a known problem I fell that Audi of America should bear some responsibility for this apparent defect.

As stated above it cost $335.84 to replace all four coils.

I've a A3 TDI;with 46 000KM 1.5 years old. For some time I've vibration on the stering at 80mph. I went to the local Audi dealer, were they stated the probelm was the tyres and one rim. After the rim repared, and 2 new tires assembled, the problem still goes on. After so, we have tried 4 new brand new wheels, and the problem goes on.

In a third trial we have tried out 4 wheels from other A3 42000 Km , and the problem was slithly less. Anyhow, they asked me to let the car threre for the 3rd day. I've said i would like to have a service car while the car was on repair. At this stage I have no clue waht the problem is. Because afterwords I've requested a examination of the tires to Goodyear, and they stated the tires are OK (only 5 000Km) and the rims also. Today I'm still waiting for Audi to repair the problem under the warranty conditions.

I purchased my 2003 Audi A4 cabriolet in March 2008 after leasing the same vehicle for Mar 2004. Audi Financial stated that the extended Audi Pure Protection Warranty would cover everything that the original warranty with a $100 deductible. My CVT transmission now requires replacement as per 2 dealerships. The Warranty company has refused to pay for this work. This defect has been reported globally with the CVT and front wheel drive Audi A4 from 2003

I am now faced with a car that requires almost $10,000 of repair that should be covered under this sham warranty. The value of the car is now much less then the remaining loan.

RE: 2007 Audi A4 2.0T Using/Burning Excessive Oil. Purchased vehicle 7/16/07. After about a month, I had about 1200 miles on the vehicle and had the low oil light come on. The Service Dept at the dealership told me that this was a "normal" break-in process and had me drive my car in to have the oil topped off. On 10/17/07, I again had the oil light come on. At this time my odometer read 3396. I was told that there was nothing wrong but that they replaced the vent valve as a goodwill gesture.

On 12/13/07, the oil light came on again at 4983 miles and was 1.62 qts low. Audi Service could not find anything wrong but consulted with a Audio Corp Representative and it was decided to replace the engine. On 2/8/08, my car broke down and I had to be towed in. Apparently, there was a technical problem with the new engine installation. I spoke to the Sales Manager and told him that I didn't feel comfortable driving the vehicle any longer and to see if he could get me in another car. He said that it would be in my best interest for him to approach Audi if I had another incident so they will assist me financially to get in another vehicle. On 5/6/08, the oil light came on again at 9481 miles and I was told that this was the "normal" break in period for the new engine.

The Sales Manager that was supposed to help me out with getting financial assistance from Audi now no longer works there. I asked the salesman who actually sold me the car for assistance and he said he would see what he could do. Nothing came of that and on 7/21/08, the oil light came on once again at 12822 miles. This time I was advised that this is normal and that my car could actually use 1 quart every 1200 miles and would be considered the norm for this vehicle. They referred me to a Audi document and to the owner's manual for the first time.

I've asked the Service Dept and Sales Dept to assist me in getting Audi to assist me in getting into another vehicle. I placed 3 calls to the salesman and no call back for 2 weeks. I finally got a call back and he said he was meeting with the Audi rep and would let me know.

Two weeks later and I haven't heard back from him. The excessive oil usage on the 2.0T engine is a common problem with the A4's and Audi should be addressing it instead of covering it up. Since Audi would not assist me, I looked at my other options and decided to trade-in the vehicle 2 years early on my lease and ended up costing me at least $5000 to get out of it.

My 2008 Audi A4 burns oil at a rate of 1 quart per 1000 miles. I took it back to Tischer Audi three times after the oil pressure warning indicator came on at 6000, 10000 and 14000 miles. Each time they merely checked for leaks and reported that it was operating normally. On the third occasion Audi began a 2 part oil burn off test which involved adding a precise measure of oil and required that I return the car after 600 miles to complete the test. I returned the car as directed and after 8 days my Audi was returned to me with a finding that it had burned off 0.57 quarts of oil. Tischer Audi informed me that this was well within Audi specifications. Recently I expressed my feelings to Audi Customer Relations that this problem is indicative of poor workmanship and contrary to the advanced engineering that they advertise.

I'm dissappointed that Audi is selling a car with a problematic engine such as this that forces the owner to keep a watchful eye on the oil level in order to avoid a castrophe which should never be a concern.

I bought a 2006 Audi A3. I currently has 26k miles on it and isn't driven in excess. The buttons on the interior are beginning to flake off or bubble up, making it look terrible inside. This is occuring on random buttons that I hardly use. I've called Audi to see if they'd fix the issue, but they declined saying this was no longer under the 24k warranty. This is absolutely ridiculous and should not be tolerated. I'm waiting for them to quote me a price on repairs, but I'm afraid that all other buttons will soon follow suit. Shame on Audi for an inferior paint and plastic choice on their A3 models.

Had at least 3 inches of water on my passenger side of my a6.Water came in because of clogged plenum drain.Because of water coming in the control panel for the transmission was damaged and had to be replaced. I was told the plenum has a floating drain ( to keep animals out?)and that it became clogged.Since I had had all service work done by audi I asked why they didn't clean this.Was told not on list to be checked at ANY service.This is not listed ANYWHERE in owners manual.When I pointed all of this out to audi they said NO.I say they made a bad piece and should be required to be responsible for ANY damage.This happened one year ago.I was thinking of sueing them but couldn't find an attorney for less than $2,700.00.I was told that some A6s and A4s were recalled for this problem...but audi said my pin number was not on list.I still have my car but tell others to stay away from audi.

Since a month i have the new A4 1.8T .During my last trip driving with 70 - 80 KLM/H suddenly I show the speed indicator moving between 200 and 280 KLM/H. After a while I sopped the car but the speed indicator was showing 160 KLM/H although the car was stopped and out of order. I drove again for few KLM and although I was moving with 80 -100 KLM / h it was showing above 280 KLM/H . I contact the dealer of Audi in Bucharest he told me to continue to drive and to send the car for checking next day. After a stop of 20 minutes the speed indicator came to normal situation .

Next day I visited the dealer the have checked the car but the were not able to give a explanation about. Still I do not know why has happened it, and it is not normal, having a new car of a very strong brand like Audi to have those problems and this service.

May I have please a explanation and please contact and advise your dealer about. Thanks in advance

I bought in November 2007, from an authorized dealer in Portugal, an Audi A6 2.0, now with 6,000km. Up to now I needed to change the motor oil three times (500, 3000 and 6000 km). The use of the car is absolutely normal. When I went to de dealer, they said to me it is absolutely normal, because the motor is too hot for the oil they recommend! I do not think this normal, and if it is, I will give up to have this Audi. My last car was an Audi A6 1.9 and I never had a problem during the 4 years I used it.

A few weeks back my car was brought into Audi Ingram as it had broken down. We were advised it was due to the timing belt snapping. The garage kept the car for about 3 weeks trying to fix it, in the meantime in which i was without a car. I spent nearly 400 on hiring a car for that period as i was told that there were no courtesy cars available. The worked carried out included replacing the engine and after I eventually received my car back the initial problem seemed to continue to occur. The car would suddenly cut out whilst i was driving and then after about 10-15 minutes would start up again.

I called Audi immediately and brought the car back in for it to be checked. I was told it was sorted but despite this it cut out this morning on my way to work and to make matters worse on the way back from work it completely cut out without any prior warning! I had to call out breakdown yet again. I am extremely upset and distraught at the fact that I paid over 4400 for my car to be fixed and yet it seems that despite paying this money i have noticed no difference. The car is still doing what it did before it was brought to Audi ie cutting out.

I am extremely irate, upset and have completely lost all faith in Audi. I was under the impression that Audi are a reputable company and one that you can rely on 110%, however all I have found from my experience is that they are quick to charge me extortionate amounts but not as quick to rectify the problem with my car. I was told on both occasions that I brought my car in, that it was sorted however this is clearly not the case and I am really annoyed at the fact that Audi are not even capable of rectifying the problem. I mean how I am suppose to trust that when I bring my car in once again that it will in fact be fixed?

I have been so conscious and scared whilst driving my car as it seems to cut off without any prior warning. i have been so stressed out thinking about what if i was travelling on the motorway and this were to happen. Surely that is not how I should be feeling. It is like its a disaster waiting to happen and i am so frightened that i may have an accident with another car at the rate this is going. I have been under so much stress and been really upset. I have suffered as a result of audi's negligence in not rectifying the problem with my car. I can not even begin to tell you how annoyed and distraught I am.

I currently own an Audi A4 2003, which I purchased brand new. During the warranty period, I had all of the problems that I think everyone has gone threw with the RECALL of the cylinders and the car breaking down on me with the check engine light going off. I was blinded by Hoffman Audi Service of East Hartford with their service and care of my concerns during the warranty period since they pass all of their costs back to Audi. After the warranty period is when all of my headaches start.

In 2007, at 56000 miles, I advised Hoffman Audi that my fuel tank system keeps giving false readings to the gas pump and that my radio can not pick up any stations outside of large metropolitan cities. When they quoted me over $3000 worth of repair costs, I thought this was absurd. Replacing the whole fuel tank system and the FM booster... When do these things ever fail on a car? Especially on an expensive car brand like Audi.

I have lived with these issues for over a year now and it is horrible. Audi and Hoffman have generously offered to share the expense with me, if I want to give them $1000 of my hard earned money. In 2008, I have already spent over a $1000 on this car since I broke down TWICE already! 1st time for an Oil Pump Sludge issue. 2nd time for a bad ignition coil failure.

On top of this, the dealership discovered that my center differetial seal was cracked and needed to be repaired as well. I can GUARANTEE Audi that I will never recomend their cars to anyone. All car manufacturers will have their issues, it is how the company stands behind their product that will make one stand above the other.

It is also amusing how I used to get customer satisfaction surveys during the warranty period about the Service but now after warranty, it appears that they don't care about their customers comments after they know the car turns into a LEMON.

I bought my 2002 Audi A6 brand new. Like some of the other posters, all of my interior panel button controls have completely worn off, and the interior looks horrible. I agree with other poster that it's definetly a manufacturing defect. Decals/plastics should last more than a few years.

I only have 36K miles on this car, and it's already blown two engine coils. Now, it's a constant 'check engine' light. I brought it in two weeks ago, they told me it was fixed. Some sort of dirty intake condition. Now, two weeks later, and the light is again on. It's a 20 mile roundtrip drive to the dealership, as no one else will touch this car. I was told they were too busy to work on it, and to come back later. Having a check engine light come on every couple weeks, and taking time out from my day to deal with this dealership is beyond annoying. I love this car, but it's been constant problems. They just don't care once you are out of warranty. But 36K miles? Shouldn't an Audi last longer than that? I'm so upset right now, there is no satisfaction, and I have a car I have lost complete confidence in.

2003 Audi A4 - 1.8t, 45000 miles, oil light came on, car shuttered, ans completely shutdown while driving. Car has been religously serviced by the Audi dealer every interval. Classic sysmptoms of the oil sludge, or lack of oil distribution thru the engine. Dealer claims no warranty.

I bought my Audi A6 new in 2003. I am upset b/c all the interior button controls pictures have worn off. It has left the interior looking terrible. I tried to replace buttons but was told by dealer that you must replace the entire panel for whatever button controls.....making it extremely costly! I got an estimate for only the headlights, a/c, and driver front door lock buttons and was told it would cost about $3,000.00 to replace. That is only to get the interior half way decent looking again. This is ridiculous and seems like a manufacturer defect. I owned a cheapy ford escort in the past for 10 years and NEVER had any button pictures wear off. I can't even tell what buttons should control anymore....except from memory. This would seriously make me reconsider ever purchasing an Audi in the future.....they don't stand by their product! Also, the interior is peeling by door handles and arm rests.

I owned a 1997/A/4/4 door sedan. I have taken my car to the Audi dealer in Fairfield on Sept 24 2007 and Oct4 2007 with the same problem *check engine light* both times they have done supposedly the repairs that should have resolved that problem.

This past Wednesday Oct 24 the *check engine came on again* i did what they always tell me to do which wait a couple of days and ck the gas cap and if the light is not blinking then i can drive the car until i can get to them.

Every time I have taken to them the two previous time money was paid for a job to be done. Here I am again with the same problem. I have to pay for the toll $110.00 dollars and again in their mercy to see how much i have to pay again. My deceased husband had bought me this car and he had always taken them for maintenance due to sentimental reason I have kept going to them since my husband pass away 11/05. I really feel that they are taking me for a ride. Please Help Me What Can do?

I have an Audi A4 (2003). THis past winter my windshield wipers all of sudden started resetting themsleves in the middle of the windshield. I've done some research and apparently this is a common occurrence one which audi has gone as far as to redesign a certain part of their wiper system to prevent this from happening. For the problem to be fixed they charge updwards of $400. Audi as a responsiblle corporation should recall this part and install new ones. Issues with visability has the potential for serious consequences.

I have an 2003 Audi A4 3.0L. on August 20, 2007 at approximately 4 PM while idling at the stop light, the car stalled and would not start again. I immediately have it towed to the dealership to have the problem checked out. After some extended research, i discovered that my car model has been recalled for a fuel pump problem. The NHTSA Campaign ID Number is 06V017000. The next day, August 21, Meksut Ago, Service Consultant from the Audi of Chandler dealership contacted me and inform me that my car has the exact same fuel pump problem. When inquired about the status of the recall, he told me that my specific VIN does not fall under the recall, therefore there is nothing he could do. I continue to contact another Audi representative over the phone and he told me the exact thing.

My 2003 Audi A4 is in the shop for the 2nd time since buying it brand new in March 2003 due to stalling issues related to a faulty fuel pump. The first occurence was in 2004 with approximately 20,000 miles on the vehicle, the engine stalled while driving over 50 MPH on a highway while trying to merge. The fuel pump was supposedly replaced by the Audi dealership under warranty. Recently (March 2007 with 67,000 miles), my car stalled again on the highway, with seemingly a related issue in which the dealer diagnosed that a speed sensor was faulty, and the repair was done at my cost for roughly $350.

In April 2007, my car stalled for a 3rd time on the highway (luckily avoiding accident for a 3rd time!), and the dealer quoted me close to $800 to replace the fuel pump. While disputing the estimate, askingthe dealer to find out what could be done about this re-occuring, expensive and and dangerous issue, I did my own research and found that there had been a recall in 2006 covering 2003 Audi A4's. When I presented this information to the dealer, they claimed that there was no recall. Upon further research, and contacting Audi Customer Service on my own (because the dealer was absolutely 0 help to me), I was told that there was a recall, but because my VIN was not included in the recall, nothing could be done.

have requested to speak to a supervisor, who gave me the same company line. I again appealed to speak to a Supervisor another level higher, and am currently awaiting their response. Luckily, to date, nobody has been hurt in connection with my vehicle's failures. However, there is no reason for Audi to ignore my case as they have. In researching this issue online, I have found numerous other complaints against Audi for the same issue of ignoring customer complaints related to recalls when their vehicles experience the exact behavior for which the recall was issued.

I leased an Audi A4 2004 Brand new from Classic Audi-NY for 3 years. In May 2005 The Turbo Blew. The Car died with only 6k miles. It was covered so i was fine with it. I did not have to pay a penny. In Sept 2005 The Turbo Blew again, So they say it was the Turbo. Also Various service trips for getting the light bulbs fixed because they blew out. In 2007 April the Fuel pump died so my car died again. Out of those 3 times I was inconvienced with getting Tow Trucks and not having a car and hassling Audi for loaners. My Lease ends Nov 2007. Im thinking now that they may have sold me a Lemon. NEVER again will I recommend or buy an Audi.

My Audi A4 has had the following problems since I bought it new in 2000: 1. CD Player died. 2. Cruse control switch died. 3. Door-shut sensor died. 4. Two Power windows died. 5. Trip LCD died. 6. Tie-rod ends needed replacement after 50K! 7. Sun Visors holders' knobs broke. 8. Leather seats ripped at the seams. 9. ABS break controller died (1500$) 10. flasher died. 11. Fan indicator display does not work at low temperature (40F or less). 12.Cup Holder broke. The only time I took it to the dealer after the warranty expired (needed timing belt), it cost me 2800$ !!!

I leased a 2006 audi A-4 in Nov 06. I bring it in for regular service to make sure it maitains its expected performance....it is now January 07 (13 months later) and have roughly 6500 miles on the car. I brought it into Anchor Audi for service (receieved a request for checkup from corprate office) and also told them that the brakes squeak on a regualar basis. i recieved a call in my office from the service department telling me this was not covered under the bumper to bumper warranty, but for 375.00 i could have it looked at. I am glad this is only a 2-year lease cause i will nevr buy an Audi again!

I have a 2002 Audi A4 with less than 60,000 miles on it. I take it in to the Audi dealership for every service appointment. On December 3, 2006 I was driving on the highway and the car just died. Luckily I was able to roll to the shoulder on the road and needed to be towed to the Audi dealership. No warning lights.

After examining the car, the service department called and said I needed a new engine which would cost about $16,000. My car is off warranty. I asked what caused the problem (it wasn't lack of oil) and Steve in the service department said they couldn't tell without taking the engine apart. I asked him what should I do as it seemed crazy that my engine should die in such a relative new and expensive car.

He suggested I call my insurance company as it may be due to something hitting the car and damaging the engine. I did and the insurance company is suppose to be sending an adjuster to look at the car. I am still waiting to hear from either Audi or the insurance adjuster. In the meanwhile I have been searching the internet to see if other people have experienced the same problem and how they have handled the situation. I truly need help as I really cannot afford to pay $16,000 for a new engine and am very wary of the Audi dealership after reading the posts of other Audi owners.

Guidance/advice/help would be most appreciated. Thank you, Nancy

My 1999 Audi A6 Avant(wagon) caught fire on Nov 17, 2006. It appears that it was the light switch. The fire occured at a Mobil gas station while the station was being filled by a Mobil tanker truck. Due to the danger of the tanker, the driver requested that I assist him in putting out the fire. The station itself was not compliant with State guidelines, fire extinguishers were painted shut, central saftey system was not working, etc. Eventually the fire was extinguished by myself, the driver of the truck and a customer of the station. I contacted the dealership and there is no recall outstanding on my car for this current problem or any other. There was a recall in 2004 which I brought my car in for, but that has been found to have not fixed the problem.

despite my numerous request to stop the calls from coming in, this company, representing Audi keeps calling our home after 9pm every nights. the caller tells us they are from germany and they represent Audi. last night was the straw as they called every 30 sec. we had to disconnect our phones in order to get some rest!!!! we are on the do not call list and when i informed the caller of this he told me that they not have this feature in germany and he's unable to verify this information from overseas. please help us stop this nonsense. I WILL NEVER GET ANOTHER AUDI CAR because of the constant harrassment over the phone. enough already!!! thank you in advance

i am totally frazzled. Who in their right miond start calling homes after 9:30 pm every night. I have to be up very early in the morning and need to rest. i do not need this extra stress every night.

I purchased an Audi 2001 'Pre-certified' used car a year ago from Schaumburg Audi. According to the Audi website, An Audi Certified pre-owned vehicle is carefully chosen, put through the most rigorous of inspections, and, from the minute you buy it, frees you from worry. In short, it's like getting a new Audi. For a price that's significantly less. Since I've owned this car, it has been in the shop practically more than I drive the vehicle.

The car cost $24,000 and I have sunk in $4,000 in a little over a year's time - over 16% of the car's cost. Four of seven times it's been in the shop, the repairs were covered under the warranty but I still had to shell out $200 in deductibles. The other times Audi claims that it's normal 'wear and tear' so they do not cover the repairs. For instance 2 weeks ago, the engine light came on. Well transmission fluid was leaking and this was covered and I paid the $50 deductible. But they also found problems with the boots and the brakes needed replacing so the cost of the repairs was $1750 total.

I have driven the car only 10,000 miles, mainly on the highway and the brakes already need repair - this is part of their 'rigorous inspection'? The maintenance man assured me that he had the best mechanic look at it and it would be better. Well last week, I came out to my car to find the dashboard glowing and the car wouldn't start. I waited 3 hours for an Audi tow truck to pick it up and had to take a $25 cab ride home.

Audi informed me the whole dashboard and key system needed to be replaced but the good news was I only had to pay the $50 deductible. Well upon bringing the car in, they informed me it needs a new battery too and now I have to pay another $200. So I've paid over $2100 in a two-week span for a 'rigorously inspected' vehicle. On top of the other $1900 in repairs that they would not cover. Obviously they do not stand by their advertisments and I'd appreciate you looking into this and publishing this information. I contacted Schaumburg Audi and they were rude and said it was my problem after purchase. Thank you.

I own a 1999 Audi that started on fire and car is a total loss. Headlight switch recall was never preformed on auto. This happened on 9-11-06

Total loss of car numeroues day off work personal prorety loss in car. person could of died but was very frightened.

I purchased a 2002 Audi A4 in December of 2002. I began having problems, although small almost immediately. Since the warranty covered everything I didn't think much about it. In December of 2005 I reported that the red enigne light came on in my car and was told that it just needed an oil change. I took the car into Audi and they changed the oil. In June of 2006 the red engine oil light cam on again. I immediately had the oil changed and the light remained on. The next day the engine went out on the car. I took it to Audi and after making me feel that I had done something wrong they replaced the engine. I also had to pay over $500 to replace worn parts.

Now a little more than one month later all the coolant is leaking from my car. I am now being told that I need to pay $375 to fix this problem because it was an old part that they transferred from the old engine to the new engine and that the $11.00 part just wore out. I questioned them several times regarding this and was told that is just the way that it is and that they will not cover the leak in the NEW engine. I am now writing letters to Audi, the attorney general's office and the Better Business Bureau regarding this situation. It seems that there might be a bit of fraud here or intentional damage to parts of the car that the consumer should pay to repair. I was told that the new engine had a 12,000 mile/ 12 month warranty. Why is the new leak not covered under this warranty?

My Audi S4 has developed a slow coolant leak that has resulted in the coolant contaminating the engine oil. The vehicle was inspected by Criswell Audi of Annapolis Maryland, with no cause of the leak identified or solution to the problem proposed. The contamination of the engine oil has been verified through an oil analysis performed by Blackstone Laboratories of Fort Wayne, Indiana.

The coolant contamination of the engine oil is causing increased wear on the engines internal components. If the problem is not corrected the motor is not expected to last for as long as it would otherwise. I was alerted by Blackstone Labs that they have received several similarly contaminated samples from Audi owners with the 2.7T engine. I learned that the other owners are experiencing the same problem. I have also learned that in two similar cases the problem was fixed, unfortunately the solution was to replace the motor.

My Audi has developed this problem after only 5 years and 65k miles of use, only one year after the manufacturer’s warranty expired. Audi of America should extend the warranty period covering the 2.7T engine so that this defect can be repaired under warranty. The 2.7T motor is used in several Audi models; the S4, A6, and Allroad. I have spoken twice to Audi of America about this. Their response has been that they sympathize with my situation, but they will not be doing anything to resolve the problem.

Related to A4 fuel pump failure recall. I have had 2 failures in the last year. They were very dangerous because the car stops in the middle of the road. I saw recall on Web site and contacted Audi. They told me there was no recall and could not help me. The dealership also did not know about the recall. When I showed it to them, they said there was nothing they could do. I was required to place an "in stock" and possibly defective third fuel pump in my car until the new ones are received.

In addition to the stress of wondering if this third pump will fail and my family will be injured, I have had to deal with the inconvenience of towing, having only one car, etc. Audi's intentional placement of a possibly defective part in my car is unbelievable.

My husband leased a 2005 Audi A8 in March of 2005 from Jack Daniels Audi in New Jersey. Since that time, we have had many electrical problems with the car. Our car is now at the dealership where the entire transmission is being replaced. The reason that I am writing this email is that one of the many problems that we had with the car is quite dangerous.

When we would start the car and then place it in either forward or reverse, when we went to step on the accelerator, it would lurch forwards or backwards very quickly. I believe this to be a very dangerous condition. If it is happening in other Audi vehicles, I think that someone should fix this overall problem. Someone could get killed. Luckily this usually happened when we were backing out of our garage and there was no one behind us so that we were able to stop immediately by hitting the brakes.

I told Audi service about this problem and also contacted Audi USA customer service directly. I was given a reference number 60106074 and was told that they would get back to me by tomorrow. I was concerned that even with the replacement of the transmission, this would still happen. I have 3 children and am concerned about this unusual condition in the car.

Fortunately, there are no consequences arising out of this situation. The dealership is replacing the transmission under warranty. I am writing this as a concerned consumer. I am trying to prevent a possible future injury or death.

In 1999, I purchased a brand new Audi A4 2.8q in Arizona. When I took delivery of the car, I drove it home and immediately noticed that one of the alloy wheels on the car had a large amount of brake dust on it. I immediately drove the car back and asked them to replace the wheel with a brand new one. They explained that this wheel was likely swapped with one from another car - but no idea why this happened or why they tried to sell it to me, thinking I would not notice - more than likely. This marked the first or many frustrating issues.

Since the closest Audi dealer to myhouse was about 50 miles round-trip, I spent the next 3 years bringing the car in for so many warranty issues which were very irritating. In several cases, the issues were large - air climate control failed after only 6 months and while driving in the middle of AZ summer at 120 degrees, 2 replacements of the in dash trip computer due to LCD fading...the list goes on and on.

The car was a lease due to my lack of experience with Audi and having heard that Audi's history wasn't exactly great. At warranty end on the car, and only 100 or less miles away from the top miles listed for full warranty, the drivers side window regulator failed. Rather than honoring warranty, I had to pay over $300 to replace. That was the straw that broke the camel's back......never will I buy or ride in Audi again. Urgh!

I parked the darned car, and went back to Acura which I am now a lifelong loyal customer to. Audi should take some notes! Upon return of the car via leasing, I was notified to pay for mileage overages. I attempted ot contact Audi of America and request their covering these charges due to my consistent issues with warranty items on the car that required my driving back and forth. I was able to provide documentation that showed all the times I had to drive the car to the dealership for medium to major issues relative to warranty, yet the refused to cover unless I would buy another Audi. HA!!!! Ya, fat chance of that.

So, I got stiffed all around on this car. Because of this, I promised to never recommend their company....not to mention their customer service at the dealerships is really not great and based on my conversations really seem to not believe in their cars too.

In early December I bought a new Audi A3. I thought the A3 was exactly what I was looking for, and I was excited when I drove it home. That is where my love with Audi has started to go downhill. The very first night, a check engine light came on, so I had to schedule an appointment to have the car come in, not a big deal because they had to install the in-dash CD player, so I wasn't concerned. Then, about a week later, the car wouldn't start. So, I called Audi Roadside service, they came out and towed the car to the dealership. Well, in that process, because they used a standard tow and not a flat bed, a piece of protective plastic was broken under the front driver’s side.

I was on my way to my parent’s house for Christmas when this was discovered, so, that Monday, I took the poor car from Southern MD back to the dealership. Now, I will commend the service guy, he has been great to work with, but once I got the car in, it took about an hour (which is pretty good considering they were busy). I was told everything was fixed, and I was on my way back to DC. I got to the 14th street bridge, and lo and behold, I heard that awful thumping noise and knew there was still a problem. So, back AGAIN I went to the dealership.

This time, the crew removed whatever the damaged piece was and they put in an order for a new one. The service guy also informed me to call and file a claim, which I did that day. So, finally I thought things would get better......I thought wrong. The next episode, I get a call that the part is in, so my partner took the car to get the part replaced. When he gets there, he then finds out that Audi Roadside hasn't made payment arrangements, so while the part is in, it cannot be installed on the car. Oh, and it gets better. I begin calling Audi Roadside to find out what the delay is and they tell me that the dealership on Gallup Road has no idea what I am talking about. I kindly informed them that the dealershop was not located there, they are on Mt. Vernon.

For the last two weeks, they have been calling the wrong dealership! Now, to add further insult to injury, as we were driving down to visit our parents on Saturday, we hear this noisy grinding sound coming from under the car. I'll give you a chance to guess what it was. It wasn't the driver’s side; it was the identical piece on the passenger’s side! Apparently, when the dealership removed the driver's side, there were some bolts that held the passengers side in place. Now that side is ruined and will need replaced. So, again, I call Audi Roadside but this time, I can't file a claim with them, I have to file it with the dealership! Do you have any idea how frustrated and upset I am with Audi at this point in time?

I traded in a 2004 Saturn and a 2003 Passat. Two cars that I never had any problems with at all. I love my A3, I really do, but, I am not sure if I can handle anymore problems with it. If it were up to me, I would bring the car back and demand a replacement immediately. I wouldn't even care if I had to go to arbitration or the courts. I spent a lot of money for a brand new car. New… not pre-owned, pre-certified, not used....a brand new 2006. I would have expected not to have a single problem with a new car.

Now, I think that there is an easy and simple way to rectify this situation. Fix my car ~ All of it. And, I shouldn't have to wait for Audi to pay Audi. It is not my fault that the car wouldn't start; the keys "lost their memory". Again, something that shouldn't happen with a new car. It was an Audi contractor that towed the car, not me. I simply want to be able to enjoy my new car. It has spent more time either parked because it is broken, or at the dealership trying to be fixed. I would just like someone to call me, tell me to bring the car in, and I don't want it back until it is 100% complete and fixed as it should be. I am just afraid that if it comes back again, something else will break on it.

I have an 2002 Audi A4, which currently has 48k miles. I think I had received a lemon from them. Here is the list of incidents:

1) Along with other cars of this year, this car was recalled due to ignition coil problem.

2) When it had about 17k miles, it had a fire incident. The trunk of the car caught fire due to inexplicable reasons. Audi refused to fix it. Their inspectors could not figure out what had happened. My suspicion is that it was an electrical fire. They partially paid for the rental car while my car was in the shop and my insurance paid for the repairs ($14,000).

3) At 48k miles, despite warranty expiration, Audi fixed my engine due to some "sludge" repairs. In that case, they pretty much changed all engine peripherals. This was a huge job too. Estimated repair cost about $5000.

4) A day after I got the car back, the engine sensor light bcame back on. Took the car to the dealer and this time they said that the engine's electrical harness is getting short circuit. This time, though, they wanted me to pay $3000 for repairs. I refused and Audi and the dealer decided to patch-fix the harness and have me pay for half the repairs-about $400. They know that they are a fault.

Clearly, this car had issues. Audi refused to accept that the fire in 2003 was due a manufacturing defect. Possibly an electrical short circuit which caused the fire. Again, I have a harness issue - an electrical short circuit (acknowledged). My gripe is that I received a bad piece and Audi should own up and, at a minimum fix all my repairs. Although, this is not sufficient. So far my out-of pocket cost has been about $1000 .

I am currently leasing a 2002 Audi A4 Quattro 1.8. I called Audi of Huntington on Monday, October 3, 2005 to make an appointment for what I believed to be a routine service call. I had been advised by Chuck to bring my car in for its last service before turning it in at end of its lease when I was approaching 48,000 miles. I informed Chuck of my mileage (approx. 47,887) and he said that he would transfer me to one of the receptionists who would make an appointment for me. The earliest appointment available was October 12, 2005. I mentioned to the receptionist that I was concerned about going over 48,000 miles and no longer being covered but stated that I would make sure that I did not drive too much and stay under 48,000.

That evening, at around 5:30 pm the oil light came on in the car. I decided at that point that I would take the car in for service the next morning rather that waiting until next week (the 12th). Shorty thereafter the check engine light came on. I called the service department and they had already left for the evening. On my way to my home, the car began to make a rattling noise. I was at the service department at 7:30 am on Tuesday, October 4, 2005. Chuck commented that my car did not sound good which I certainly agreed with. I told the service advisors about the oil light and the check engine light and they speculated that I probably needed an oi pump.

When I called later that afternoon Marty, another service advisor informed me that I needed a new engine. They were waiting for approval from the district manager because I had missed an oil change but indicated that they (Audi of Huntington) had a mechanic they worked with down the street that could write up that I had gotten an oil change from him and that I should not worry, my car was going to be covered. Marty called me on Wednesday, October 5, 2005 to tell me that the district manager had refused to cover the repair because I had missed my last major service at 40,000 miles. I then informed him that I had been advised by Chuck during my last visit to Audi of Huntington to wait until I got closer to 48,000 miles before getting my last service for the reasons indicated earlier. Marty states that he is sure that Chuck never told me to skip a service.

I then asked him to check my service record which clearly shows that I brought my A4 in like clockwork for all of its service appointments (@10,000, 20,000 and 30,000) which he confirmed. My question to him is why would I have skipped a service if I had not been advised to do so. My service records also indicate that I had my car in at 38,304 miles to have the brakes done and the tires rotated. At that time I requested the 40,000 mile service and was told that there had not been enough time or mileage accrued since the 30,000 mile service. At that time Chuck advised me to wait until I was closer to 48,000 miles as I previously stated. Of course he is now denying that he stated this. It has become a situation of my word against his.

The diagnosis is that the fuel screen was clogged and was not sending oil to the top half of the engine. They now say that I need a new engine which will cost $9000.

I have a 98 Audi A6 Quattro. I am burning a quart of oil every 2,000 miles. The dealer says that 1,000 is normal. That sounds rediculous. Do the Audis have a problem with oil burning or is mine an exception?

Automan responds:

What brand and weight oil is run in engine? How is it driven? A thousand miles per quart is normal for an engine with 75,000 or more miles, not normal for a new car.

We also checked with a highly experienced mechanic in Washington who specializes in European cars. He said all Volkswagen engines burn relatively more oil than most similar engines but that this is not generally a design defect or symptom of other problems.