ARCO gas station

Bad pump, poor response: I went to the local Arco/AmPm to get gas. When I picked up the handle, gas just started gushing out covering me from the neck down. I only grabbed the handle not squeezing it. When I went inside to complain, the attendant just told me to be more alert next time. I missed work because I had to go home, shower and soak my clothes. I have watery eyes, sick. I was so taken aback by this I became confused, continuing to finish pumping gas after the problem corrected itself. I am a Mental Health Assoc., now know it was shock and surprise.

We went over the ARCO on 27727 Baseline in Highland because they're advertising gas for $3.87/gallon. We went in to pay for two cars to get gas. We went to the pump and the pump said $4.17', so I asked why we are paying $4.17. The clerks now said that we have to buy a 20lb bag of ice or a pizza (that takes 15 minutes to be done) to get the price of $3.87. Nowhere is the sign of $4.17', the only price on the street is $3.87. We bought the bag of ice and pumped the gas but the price still didn't change.

I went to ask the clerk and she said they would pay the difference in the price and give back the money. Well everyone knows the price of gas is high right now, so we were excited to pay $3.87, which I wanted the gas, not the cash back. Well I found this to be a big hassle between waiting and going back and forth to ask why we aren't getting the price advertised. We ended of up spending half hour and never ended up getting the price that was advertised. I really feel this is false advertising and a big waste of time.

For weeks, I've been watching the ad campaign on TV about ARCO no longer charging fees for customers who use their debit cards for gas. So I go on break today to get gas at the ARCO on the corner by my office and the machine asks me if I accept the fee! I walked into the store and asked the chicky poo why it was charging me the fee. She said with a smirk, "We sure do charge." I said that's not according to the campaign on TV. She smirked and said, "Oh, that's only for corporate." I said, "What does that even mean?" She smiled and said: "They're just lying." What? Are you kidding me? I'm also going to report this to a higher authority in the morning, starting with the attorney general's office. I'm sick of the consumer getting ripped off! If we're going to get screwed, at least hand over the Vaseline while you do it!

Going in to fill my car with diesel. I put the nozzle in the tank filler and set on auto shut off. I've done this hundreds of times. This particular time, the nozzle did not shut off. By the time I realized it, there was a fair amount of fuel on the pavement at pump 11. I thought it best to let the attendant know so they could get some absorbent material on the spill. When I told the cashier, he very rudely told me the only way that could happen was if I was topping of my tank or I was fooling with the nozzle. I nicely told him that I wasn't touching the nozzle. He again quite rudely told me that those nozzles won't do that. I told him, "I'm sorry, but that one did". He grabbed a bag of absorbent and brushed by me with a very snotty smirk on his face.

I was at the counter purchasing something to drink when he came back in. I went up to him and tried in a nice way to tell him I was not accusing but thought it he would like to know so as to get absorbent on the spill. He again sarcastically indicated it to be my fault. I told him that I would not be purchasing any more product from him or from ARCO if that was the way they were going to treat customers. The cashier was very rude and I think should be reprimanded. If he was my employee, he would be. I am 71 years old and I know how to operate a fuel pump. I know how to treat customers, he does not. I'm sorry if I sound angry, but I tried to be nice about a situation that did not have to get ugly. Thank you.

Advertising Fraud: This Arco Gas Station is on 23145 Hemlock Ave., Moreno Valley, CA 92557. They advertise with big numbers at gas prize of $373.9/10 when they really charge $413.90/10. That is a 40 cents difference. That is for EC unleaded, and then with very small letters with car washing. There are lines for people to buy gas at those prizes. Is it legal? When you drive you do not pay attention to small letters. Thank for the attention you pay to this matter.

Pump # 7 filled 4 gal of gas and stopped. I asked the attendant to restart that I can fill the tank. He responded rude in front of other customers to go to different pump, pay another $.35 to fill using debit card. When I asked why I should pay $.70 upfront he responded that that is the only way, he won't credit or start another pump for me and called for next customer. I need an apology from ARCO and its gas station owner along with the refund of my money $16.8+$.35=$17.50. Location - Arco Station @ 5800 San Fernando Rd, Glendale, CA

The signs show gas prices of $3.49, $3.59 and $3.69 per gal and in very small print, it says "with purchase of car wash." I chose to get a car wash for $5.99, but was still charged $3.89 per gal. I was over charged by $2.56 and the clerk gave me a refund but this should never happen. Some people don't realize and end up paying more than they should, maybe that's the idea behind this way of doing business! My phone number is **, this form does not allow me to enter it correctly.

I was buying gas today 1/25/2012 at 1:30pm at the ARCO gas station located at 13361 Harbor Blvd. Garden Grove. I pulled up to pump #2 and saw an employee inserting the nozzle back into the holder, moving a 5 gallon bucket to the side and walking away. I went and inserted a $20 bill, pushed enter and waited for it to tell me to pump fuel, as I was doing that the same employee was back at the nozzle pumping a small amount of fuel into the bucket again. When he was finished, I asked what he was doing and he answered the pump is broken (of course he couldn't tell me that when I parked there). I then explained to him that I just put in $20, the machine accepted it and could he move the money over to pump #4, his answer was the money never registered in the computer. So now I'm out $30 to fill up a 3 gallon motorcycle.

I got a job 60 miles away. I called and told Arco I would using more gas than normal. Of course, before the month was out, my card amount was denied. So I was stranded 60 miles from home without gas or money. Thank goodness a bank was nearby. When I called and asked what happened, they told me I had reached my limit. I told them I had reached mine. They charged me $108.00 in fees. They promised to take it off the bill in 3 months, it didn't happen. They also told me I had to pay before 2:00pm or my bill would be late. How would I know that? Read the fine print, they told me. I was also charged a service fee to talk to the clerk inside.

I am now using American Express who has no fees to use the card monthly or a percentage of what is charged. I paid Arco in full and on time each month and was treated like a criminal. Do all those fees make up for the reduced pump price? And the anguish and hours on the phone with them getting nowhere? I think not. I also tried not using my card for 3 months and they cancelled it. Then ran a credit report to set it up again. Racket!

I paid 20 dollars for gas. According to the gas pump, I received about 5 gallons. My car only holds 12. When I turned on my car, the needle on my gas meter showed I was still on empty. I went to the clerk to tell him what had happened. He said that it wasn't his problem! I'm livid. Not only do I not have gas, I was ripped off 20 dollars!

This station is price gouging. I was charged $4.67 per gallon and every station around is charging $3.69 per gallon.

Every time I have to call customer service to make them aware of their mistakes, I get disconnected during the transfer 2 and 3 times. Finally, when I do speak to someone, they are always very rude. They act as if they have no clue as to what I am talking about.

When I ask to speak to a supervisor, they say they will send them an e-mail and I should hear back from someone in 3 to 5 business days. And of course, I have to call back a week later and go through the entire process all over again.

Their customer service representatives must be in cahoots with BP, owners or something, because they are certainly not there to help customers what so ever!

I stopped by on June 2 at around 8:20 or something like that, always shopping for the cheapest gas prices. They had the gallon for $3.87 9/10, filled my tank with 9 gallons and I paid $38.00 and some cents. I went inside and told the lady that something was wrong with the pump because the amount of money I was paying wasn't matching the amount of gallons I was getting. She told me, "There is no way. If something is wrong it will be showing on my machine and I get nothing, it shows me nothing. I'm sorry but the only thing you can do is call ARCO and let them know." Of course, I did not call them, that is why I am contacting you so you may be able to do something. I think these gas pumps might be altered or something and they need to be checked. This is not the only one, ARCO in Hesperia, CA, the one on Main Street and C Avenue is also doing the same, more money less gas.

They have now three to four times charge me with late fee. They apologized and gave me a 3 percent discount on a certain amount of gallons. They still profit, and last time it was for $103.37. They faxed me a copy and mailed me one with an envelope. I mailed it back immediately. The mail comes two days after the fax usually. I mailed it April 10th, it left my mailbox on April 11th to Georgia, and it was due on April 17th. I called to talk about this again, as I did two months before. I was told, "We are so sorry, but we already helped you out on the late fee." I asked for the date of the late fee, as it was not indicated on my May 3 bill. Only the fee of $103.37 was indicated. She replied April 18. I asked to speak to a manager after I got nowhere with her, and I was waiting for the call. It took four days to get a return call from a manager.

I pay our bills on time every month for over twenty years. I have great credit. I have asked them to send out my bill a few more days from the due date and they refused. We have a small construction business, and we use more than the average amount of gas. This charge is outrageous and unfair. In addition to federal and state tax charges they also have other charges such as finance charge, service fee and card fee. We have no choice, but to use them. I do not think they even care. We pumped 191.08 gallons, and we paid $928.89. The bill was remitted to Arco Gaspro Plus, P.O. Box 70887, Charlotte, North Carolina 28272-0887.

On Friday April 29,2011 I pulled into the ARCO station to get gas. The large sign that you can see from the street said $4.09 a gallon. As I was waiting my turn to get gas, there was a young guy starting to change the price on the sign. When I pulled up to the pump it said $4.13 and I heard other customers yelling and complaining so when I went inside I told them they need to charge me $4.09 for my gas because that's what the large sign said. When I pulled up to the pump, the clerk told me okay. Well when I purchased my gas, I was charged the higher price and I told her that it was wrong and that if they were going to change their price, they needed to change the large sign that you can see from the street first. She acted like she didn't know what I was talking about so I told her and the other clerk that I was going to report them and they laughed at me which made me more upset.

I have made payments regularly for the past 12 months until this past November when my company began to experience financial hardships. During the periods which timely payment was made, excessive fees, charges and inaccurate late charges appeared on the invoice statements monthly. When disputed, the charges were not removed.

Payments were also made online the date that they were due, however ARCO stated after the payments were accepted and processed that any payments made online were deemed late if made that day. The fees and charges for using the services offered by this card are predatorial and misleading. The payment process does not allow for more than one payment by phone within a 72-hour period and the online payments do not post to the account for 48 hours. The payment structure does not allow timely payments.

I went to ARCO gas station on August 24, 2010 at 9:53pm. With me was my classmate. She gave me $20 for gas. I used the cash machine behind pump 4, which was the pump I was using. I submitted the $20 dollars. I was given along with a $10 dollar bill and a $5 dollar bill. I followed the instruction that I read, which as to press "enter" after the last bill is entered, which I did. I went back to pump 4 to pump my gas and I only received $15 dollars in cash.

I immediately went into the store to let the clerk know what happened. Immediately he was rude. He said that I only put $15.00 into the machine and that nothing else could be done regarding him and that I would have to return to the gas station around 10:00 am on August 8/26/10. I went back to ARCO as instructed the next day to speak to the Manager. The Manager's name was RAJ. I explained the situation to RAJ regarding the incident the night before. She had me go to the pump with another employee who identified himself as the assistant manager only after he told me to get out of the store. He said I didn't put $35 dollars in only $15.00.

I went back into the store and just asked for a customer service number for ARCO, because I wanted to make a complaint. RAJ (Manager) gave me a number that is strictly for ARCO employees to call if they need to schedule gas deliveries or, there is an emergency, etc. I informed RAJ that the number they gave me is not for customers. The man that identified himself as the assistant manager only after I asked for the number to ARCO where customers can go to make a complaint. He told me to get out of the store, that they don't have to give me any information regarding their names, while yelling at the top of his voice.

I've used this ARCO for years without any problems or complaints. The one time I have a complaint, I'm treated as a thief or criminal. I was embarrassing and emotionally distressing because of the treatment I received by these employees in front of other customer, and delivery men coming into store. At no time during the conversation did I raise my voice or threatened any of the employees, or disrespect the manager or the assistant manager for that matter. That's why I couldn't understand why I was being treated like that.

On 21 July 2010, at about 1:15 pm, I went to the Arco gas station to get $10.00 of gasoline for my vehicle. At the counter, the cashier in charge refused to accept my money because he didn't accept pennies. I had a small argument with him telling him that he had no right to refuse service to me because of my form of payment and to show me where in the business stated that no pennies were allowed. Still, he gave me back my money and refused service to me.

I purchased gas on 5/29/10 and needed air. After paying $65 already, I was told that I must pay $1 for air/water. I explained that it's the law to give me free air when buying gas. I also told the attendant that there is a sign right on their machine that says that. He basically dared me to call. He said they will do nothing! Please do something. This is wrong. Could I steal from them? No! It would be against the law. Please do something. The station down the street, Valaro, gave me free air. The Arco thinks that they are above the law! Economic damage is that I had to drive down the street when I was already late and get air from another place. I refused to pay Arco! I risked my family's saftey to do this drive. But I had zero cash as I used my debt card to pay for the gas. Please do something. Thank you.

I brought a friend with me at 10 PM, since Dave seemed extremely hostile. He did not find any extra money in the till.