Antwerpen Toyota

Hybrid battery ($4000) had to be replaced right after the warranty expired. I was bombarded with extended warranty coverage offers prior to and subsequent to the repair. The disreputable Toyota dealer in Laurel doesn't perform manufacturer recommended service (such as changing the spark plugs and changing cabin and engine air filters) as recommended in the owner's manual, but performs something called A/B/C service which doesn't include the primary manufacturer recommendations. Service price is two times the going rate in the area for the service.

They do make suggestions for additional repairs at additional cost, such as a minor tear in a rear windshield wiper. At one point, I was told the wipers needed replacement (which hadn't been apparent). The replacement pair functioned worse. For the last major maintenance (very expensive), the warning light appeared one week later and required a return to the dealer. The cost for diagnosis is $176 that will apply to the repair. I paid over $800 to have air conditioning repaired. Over a year later and several more repair attempts, the air conditioning still doesn't work. I am spending the little free time I have dealing with Antwerpen. What more could one ask for: service, proper service at a reasonable cost and not manicures, Starbucks coupons, donuts, and rental cars that come with inflated service costs.

On 6-24-2011, my son and I were greeted by Shawn **, and told him we were responding to a flyer we received in the mail. To cut the long story short, after running his credit report (because after all, he was the one trying to build up his credit and buy a car), he was denied because of a low credit score. An unknown man accompanied Mr. ** and told us my son needed a co-signer. After reluctantly agreeing, we were taken to Mark ** (finance manager), wherein we made it clear that I was co-signing for my son. Mr. ** gave my son temporary insurance in his name to expire on 7-6-2011, of which proves they were still leading me to believe I was the co-signer. It wasn't until after all the papers were signed did I realize I was the buyer and my son was nowhere on the contract. The following day, I called them stating I wanted to return the car, and even went up there Monday, 6-27, at which time I spoke to **, ** and Bonnie.

The visit was unsuccessful because they were not willing to take the car back, although ** said he has folders he could show me, in which he'd taken cars back. I reminded him (**) that he told me to bring in my disability proof of income, even showing him one of the forms I signed stating certain documents needed to be brought in, or the car needed to be returned. His response was that he didn't need it because all he needed was my handshake and my word. **, ** and ** said all my son needs to do is open a bank account in his name and make out the checks making the payments. Do this for 8 - 12 months along with cleaning up his credit report, and the finance company would see his name on the checks. ** said he would personally hand-carry the cx. checks to finance. In making a complaint to Toyota headquarters, they said that was false, along with others I have verified that with. The reality of it is, my son and I were misled; and I feel I should be able to get out of the contract.

Antwerp Toyota in Clarksville, MD is the worst dealership I have ever had the displeasure of dealing with. There management has no problems lying; scamming & making false assurances in order to sell their vehicles. I was looking into purchasing a used vehicle & was up in the air about the vehicle, so in effort to make a sale I was told they would give me 3 days to try a vehicle out & in at that time I still didn't want the car I could return it & the pending contract would be torn up. When I went to return the vehicle not only did the Finance dept deny the verbal contract but they lied to me about my trade-in vehicle & submitted contracts under false pretense without my consent.

I was given the runaround when I attempted to speak with the general manager & told that my trade-in had already been sold despite the fact that I still had my title. When I showed up at the dealership my car was sitting in the back lot unsold. I later spoke with the business manager who informed me that he did not care if I had a verbal contract. He had a signature and "that's all he cared about". I will never ever buy another vehicle from this dealership. They have no problems lying; falsify documents & abusing their authority to make a sale. I have been forced into a contract for vehicle I did not want & was charged an astronomical APR, and even thought I had been pre-approved for lower rate.

I was told I needed to lease and not buy since I didn't have great credit. Dave the finance manager insisted to write them a check for $3000.00. I told him I did not have any money. He told me it was okay because the company, NCT, would pay them and for me to make payments to the NCT. I wrote the check believing in him. Well, the company is ready to prosecute me for a bad check. I called Dave and he told me he was sorry there was nothing he could do. He said maybe I could get a loan and pay the company off. I told him it was because I listened to him as a finance manager and believed what he said. That got me in this situation and now this company wants to prosecute me. David said, "I'm sorry, but we can't help you."

Also, I had 2 contracts which I realized that post dated 1st one 9/6/10, and second one was actually written on 10/14/10. They post dated that one to 9/6/10. Now Toyota Financial Credit is saying I owe them about $1500.00 on top of the $3000.00. This has been a horrible experience. I also contacted James **, the general sales manager, and of course I haven't heard back from him either. I need some advice on how I can stop them from lying to people and get out of the contract. Antwerpen Toyota has really done me and probably others wrong.

I purchased a Toyota Camry 2010 last month on July 3rd, 2010 from Anterwerpan Toyota. I discussed on phone with at least 3 person: sales person, Wally; finance director, David; and sales manager, Sarah, before traveling 30 miles to purchase from them. I discussed final out of door price, finance options, APR etc. However, when I reached there, they got me to talk to they're in charge. Todd who was very rude and now they have completely changed their words. They were not ready to honor their own coupons which was flashing big on their own website saying July 04 sale.

They charged me over $550 from their promised price and gave me ridiculous 7.74% APR even when I made $10,000 in cash downpayment at a time when Toyota was offering 0% financing. They just saw my desperation for vehicle and exploited me. I was in such hurry that I agreed and missed to see even scratches on hood and trunk. They are so rude that I do not even want to go back to them and talk all this. So, I thought of reaching you as suggested by one of my friend. They are just spoiling Toyota's brand name. I do not know if I shall get anything putting a complaint over here but hope this would reach Antwerpen and they can learn to better deal with their customers and honor their promises.