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Stacy of Massapequa Park, NY, writes:
Purchased a 2000 Nissan Xterra SE July 8, 1999. That same evening
we started having problems.
One mile from the dealer the "service
engine soon" light came on. Brought into Amity Nissan
service. Was told it was not connected properly at the assembly
plant. August 8, 1999, oil leak. Nissan
service changed rear engine seal, oil leak still detected,
they removed and replaced oil pan and gaskets for transmission August 28, 1999 radio and lcd
display shorted out, Amity service installed brand new radio.
September 15, 1999 two screws
fell out of the sunroof while being opened, key would not
turn in the ignition. No explaination. November 6, 1999 transfer case
pops out of low gear into neutral. Service ordered brand new
transfer case, no explaination. Rear windshield wiper falls
out of arm while in use. Brand new windshield wiper arm ordered.
No explaination for defect. January 12, 2000 front bumper
detatching from truck. Amity service said bumper was not fastened
correctly to truck frame after fog lights were installed at
factory.
I have gone back to Massapequa Nissan
after every problem requesting a different Xterra. They said
they would give us another vehicle but were requesting more
money because the truck I have is now a used vehicle.
Approximately after the 4th or 5th problem Nissan North America
offered us $2000 towards the purchase of a new Xterra. I feel
that is unacceptable considering the I have had nine (9) different
manufacturer defects in 6 months.
The truck has been in the service center seven (7) times in
6 months. This is totally unacceptable for a brand new car and
a Nissan no less with a good reputation and a reputatioin for
customer satisfaction. This has become an extreme inconvenience
for my husand and myself arranging for a car to use for work
every time this is in the shop.
I purchased an extended warranty because we put a lot of miles
on our cars. Included in the extended warranty is use of a loaner
car when in service for more than a day. In the seven time it
has been in for service, I have had one loaner under the extended
warranty, in service for a few days and was given a loaner as
"a good faith gesture" in service for one day.
We have to leave work early every time to pick up the truck
because they close before our workday is over. This can not
continue.
This truck is falling apart piece by piece. What I am looking
for is my $7,000 down payment back and purchase a car that I
can actually use and not bring to a service center every few
weeks and not have pieces of the truck falling off.
If I can not be accommodated with my money back, I want a different
Xterra with the same loan value and payment value. I have invested
enought time and money into this piece of garbage. Nissan has
refused this because their policy is if something goes wrong
they will repair it under the warranty. There must be some way
to protect the consumer. I have been told I do not fall under
the lemon law because I have not had the same problem occur
3 times without being repaired. I feel that having 9 different
problems is far worse. Any assistance would be appreciated.
Stacy needs to contact a consumer attorney who specializes
in automotive cases. The Lemon Law covers "substantial"
defects which may not inlcude most of her problems. But there
are many other factors and there are other consumer laws that
may apply.
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