On 2/16/12, I went in to the Car Mart in Ponca City and spoke with the general manager Nolan ** about paying off my Suburban and buying another vehicle. I asked him what the monthly payment on a vehicle would be and he responded, "I don't know, I don't have a calculator in my head." While I knew that he would have to input some data in the computer, his attitude while talking on the phone prior to me coming in and while I was in his office was completely unwarranted. My husband was also there and found him arrogant. We will not be going into this location to buy another car as long as he is the GM. He was not helpful and did not attempt to meet our concerns.
Consumer Complaints & Reviews
Shortly after we bought a Dodge Stratus, the front bumper was hanging down. We looked at the bumper and saw it had wood screws holding it up. We also had the passenger door handle bust when we closed the door. We went to the dealership and gave them the wood screws and told them about the door handle. They said they would make arrangements and fix the things that were broken. We heard nothing back from Car Mart.
We put on new tires since the ones on the vehicle were bald. Then, oil started leaking and then the engine started knocking. The power steering started acting up and was leaking fluid. We stopped making payments on the vehicle and drove it around until they repossessed the car about 7 months later.
Thankfully, when they repossessed the vehicle, we already had another vehicle but I would never go back to this dealership again. They are a bunch of crooks and sell vehicles that are not well-maintained nor are they safe! Go someplace else and stay away from Car Mart!
We have purchased several vehicles here, but the last two have been terrible. They say they will fix them, keep them for a week or two, and return them to us (after collecting a copayment) totally unchanged and missing the license plates. Something has changed for the worse in the last couple of years. And it seems they have become just another BHPH crooked operation.
To put it simply, Car Mart does not thoroughly check the vehicles they sell! I purchased a vehicle that in less than 24 hours went dead while driving. It almost caused an accident!
They "fixed" the vehicle for a fee of course, but I was skeptical because the car continued to rumble when running and felt halting under the gas pedal. I took the car to a certified mechanic and he found the belt they so-called fixed was taped together with black electrical tape! He pulled it out and showed it to me.
That car could have broken down again while driving! I took the mechanic's report and the mechanic to the dealership with me but, of course, they had no comment and would not verify what they did to "fix" the car!
I'm disgusted!
I purchased a Dodge Caravan from Car-Mart in Searcy; I was pregnant with my second child back then. I was assured that it was a safe and reliable vehicle for my family. The van immediately started having multiple problems from the beginning. First, the transmission started going out. Then the radiator went out, and followed by the air-conditioning going out along with the radio. Car-Mart did not fix any of these problems for us, and I have complained several times. They do not care about their customers at all. Now I am stuck with either payments, or wage garnishment on a vehicle that I cannot even use. Do not get a vehicle at any Car-Mart store branch. They are crooks and sorry individuals. I do not see how they sleep at night.
I purchased a Chrysler Town & Country from America's Car-Mart in Rogers, AR. From the beginning, it had a problem with the transmission, and I took it back more than three times. Once, they kept it for nearly 3 weeks and said that the transmission had been rebuilt. However, my husband looked underneath and it was obvious that the tranny bolts had never been removed. After repeated trips, they decided it needed a tuneup. So we gave it one. They also said it needed a motor mount. We bought one. These problems did not fix the transmission problem. Rogers Car-Mart wouldn't discuss it with me any more, so I took it to the Car-Mart in Siloam Springs, AR and was told it was my problem, and there was nothing they were willing to do for me.
Now I have a vehicle that I am making payments on regularly that is not safe to drive! I have two young grandchildren that I drive around with me a lot, and it is a worry! We want to go to Michigan on vacation, but now we have to rent a car, because there is no way this one will make it. My credit was not great to begin with, which is why I have to deal with companies like Car-Mart. However, this van will now sit in my backyard and grow grass and rot because it cannot be driven. And, I now have to find a vehicle that is safe to drive. I'm not happy. If there is anything you can do or have any suggestions to help with the problem, please let me know.
