Complain about a product or service

Nissan of Gadsden

Gadsden, AL

Sheradin of Gadsden, AL October 14, 2009

Here is our recent experience. We purchased an excellent used car, from Nissan of Gadsden, a month ago. Admittedly, we made the choice to opt out of the extended service agreement. Low miles on a highly reputable car did not convince us we needed to pay that added cost. (Hindsight is always 20/20).

Exactly one month to the date of purchase, a major gearing issue arose, and the car was stranded in our own driveway. We have paid the expense of towing the vehicle to an authorized service shop, and will pay the $1700 in repairs. We knowingly did not purchase the "plan" the dealership likes to use as it's power word, and without arguement, will pay the repair costs. This also leaves us with one car for the week with busy family of 4.

We went to Nissan of Gadsden and asked them if they could lend us a hand and help us out with a loaner car for a few days. Because we did not "BUY" that particular plan, they would not help us. I explicitly clarified with the Manager, TWICE, "So I can leave here knowing that you sold us a car with a major problem, one month ago, and because we did not PAY for good customer service, you can not help us out". He clearly said "Yes, that is correct". He also agreed that a loaner car would have no cost to them, but because we did not PAY for that service, we can not have it. I need to add that we have excellent insurance that covers any car we drive. We made that clear too.

I am so disappointed that the extenuating circumstances are bound by such black and white guidelines. Having one car for the week is no big deal. We can manage. Friends have offered their extra cars, or we could rent one at our own cost. This is about customer service. It now has a sticker price.

Lori of Southside, AL April 15, 2009

My 2005 Nissan Maxima has a bumper-to-bumper extended warranty. On March 16th I carried my car into this business to have the air conditioner repaired. This repair worked until last Wednesday (April 8) when all the lights/gauges/air conditioner, etc. went out on the vehicle. This dealership now claims that a penny has disabled the entire car (car will not crank) and that the warranty will not cover this repair. I was told by another dealership that had I brought it to them first, this would be covered under warranty.

The Nissan company has been extremely difficult in general to deal with. Phone calls have not been returned and the service center calls are answered in the Phillipines where they have a routine blurb they tell everyone who calls. Also, I believe the dealership had made up their mind that they would have me pay for this and not file it under the warranty or word it in terms to negate the warranty. I have never placed loose change in the area they claim that it entered the vehicle and I suspect that they may have put the coin in themselves.

2000.00 worthless extended warranty $500.00 current repair cost

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