Acura

I purchased my first Acura TL in 2002 as a leased car and then I purchased it since I was such a satisfied customer. To my dismay, my car is slowly showing signs of oxidation on the hood, rear trunk and front hood. To my surprise, I have noticed other Acuras on the road that are about the same age as my car and they too are showing signs of erosion in the same areas. This appears to be a manufacture defect. I plan to create a blog or use my Twitter account just to get a mass response from the over-public who have Acuras if they too are experiencing this problem. Before I did the internet probe I wanted to first check with you to see if you have received complaints about erosion occurring on your cars. I'm told that Honda has a growing problem with cars that rust/erode based on poor construction. My car trunk leaks into the area where my "donut is stored since day one. Thanks you for your attention to this. The cost for a paint job is in the several thousands.

I left my Canadian 2001 Acura 3.2TL at AutoWest Acura of Stevens Creek for a recall check up on the automatic transmission overheating problem on 1/30/2012. I communicated with Sarah from Canada Acura client services and she said that AutoWest Acura of Stevens Creek just needs to give her a call and she'll provide the procedures necessary to perform the recall.

Jaime from AutoWest Stevens Creek, on the other hand, left me a voicemail yesterday at 6:42 pm saying that his service manager needs to do more research on my car before working on it and that the last Canadian car that was brought in about a year ago sat there for 3-4 months, almost 5 months, and he implied that I might not want to wait that long to get the required service from them.

Quoting their recall letter, "What is the problem? Certain operating conditions can result in heat build-up in the transmission second gear set on certain 2000-2003 vehicles. This could result in gear tooth chipping or, in very rare cases, gear breakage. Gear failure could result in transmission lock-up and a crash could occur without warning. In most cases, abnormal transmission noise will indicate a problem."

I refuse to accept the fact that they are showing absolutely no urgency in having this defect remedied. It is ridiculously that a dealership who sells Acura cars could not locate the necessary documents to prove that this recall exists. I literally had to make all the calls and walk the service advisor through their own company website as if it was their first time seeing recalls. Even then, Jaime insisted that the recall letter on Acura's website was not enough information.

Who dares buy an Acura now?

I bought at 2006 Acura TSX in 2006 from the dealer. The car was a certified used car. In 2011 the actuator went out on the passenger front door. I had that fixed and then the next month the driver door actuator went out. These are very expensive to fix and I've read on the internet that many customers have complained about this problem and Acura has done nothing to fix the problem. I am happy with my car except for the actuators not lasting that long and being so expensive to fix. It's very inconvenient to have to use the key to get in, especially when there is only one key hole on the driver's door. I would like to use the remote, but it will not work now that the actuator is out on the driver's side door.

This complaint is about 2011 Acura TSX. I leased a 2011 Acura TSX. The front driver leather seat is so hard, so stiff the bottom stitches are so bad stitched. They can hurt your back, they are hurting my back very much. Before you buy it or lease it, try it well. And Acura is not doing anything about it.

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

Paint is falling off rear bumper. What once appeared to be a little scratch has spread to become an ugly scar. I would assume that the paint would be more durable than this.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership.

Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat.

I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

2001 Acura MDX, transmission blew at 150K miles. Very disappointed! Apparently, this is a common occurrence. The transmission shop said they might as well be a "Honda/Acura Transmission Shop" as they are notorious for replacing them. We just bought a 2011 Honda Accord and wouldn't have if we knew the above.

I purchased a used 2002 Acura TL S Type in 2004. I bought it from the dealer and purchased a warranty for $1500. A year later, the transmission went and they refurbished it. Six years later, the $30k car I bought is paid off and once again the transmission went. As I researched the car make and model, I found on Acura's website that 1999-2003 model's were all found to have faulty transmissions. If they refurbish the transmission again, it is likely to only last for another few years because of the defect in the manufactured part. I don't want to have to buy another car because I really like the one I bought. I think its absurd that this is the third transmission. Some people have had it replaced even more times. I don't think this is right and I feel like a class action suit should be made against the manufacturer of the transmission.

My car was in an accident and needed a new engine and was brought to Acura Ocean. After having the car for a while, they promised me it would be done on Jan 15, 2011, it was not. They then gave me a loaner car. I called them on Jan 24, and they said it would be ready either on the 25th or the morning of the 26th. It was not. I needed to continue to drive the loaner car.

On Jan 29, the loaner car had a flat tire. When my car was ready to be picked up, Jan 31, I was told I had to pay $290 for the replacement tire. My complaint is, that the car should have been ready when they promised me. The loaner car had over 19,000 miles on it. The tire was not new. The manager was rude, and unreasonable. All he wanted was the money, and didn't care about me. He told me had I been driving my car, I still would have had the flat tire. He totally missed the point that his service department stunk, and that if I did have a flat with my car, I would have bought a new tire for me, and not for them. They missed the date that they promised my car to be done by 2 weeks and 3 days. I felt that I should not have been treated rudely, and not have to pay $290 for a new tire to replace their old faulty tire which was on the car.

I complained to the US customer service office and was shut down. I want to find someone else in the company that I can voice my concern to. As I stated, I have more details and the contact information for the customer service reps, should you need it. I have a 2002 Acura TL that had the same problem. But, Acura sent me a letter warning me of this and then covered every penny when it happened. I am often approached for advise by others on what cars to buy. I now warn people interested in Acura to figure this into their decisions.

So far at every 60,00 miles, the transmission has failed. I had a new transmission replaced at 60,000 and another one at 115,000. The radio which controls the lights in the interior has failed twice now. The A/C has been replaced twice and needs to be serviced again for a third time. I expected better service from Acura Corporate and was told this was not a defect from factory. If the salesman would have told that the transmission was going to fail every 60,000 I would have never bought the vehicle.

It has come my attention that a large number of 2004-05 and some '06 Acura TL owners have found themselves having to take their cars in to the dealer because of a Split Dash problem in their cars. In most cases, the dash cracks just as the warranty ends. There are many complaints on the NHTSA.GOV website. Also, there is a Facebook site with pictures backing up the problem.

By doing a little research, I found that there is a problem with 04-05 TL's dashboard cracking around the passenger airbag, which the airbag sits under the one piece dash. Not like most cars which have a 2 piece system. This a safety concern because one day someone will get hurt by the defective dashboard not causing the airbag to deploy properly.

I purchased my 2006 Acura TL, certified pre-owned, in October 2007. I must say that since this day, the vehicle has been nothing but trouble. I average nearly 1 visit per month and probably 90% of the visits are problems with the vehicle. When I purchased the vehicle, 10 days later, the voice commands on the navigation began to fail. This raises the question of whether or not the vehicle was certified. Of course, the dealer lied and said that it was. The vehicle was taken back and fixed. After this, in 2008, I began to have more problems related to this. The XM radio began to fail and is still doing so. It cuts all the way out and I can only get it back on is to turn the vehicle off and then back on. This has been replaced three times and still does not work properly.

As well, in early 2009, the radio failed and had to be replaced. In 2009, as well, I had to replace the driver's seat height adjustment motor which failed. In addition, I had to replace the transmission D4 switch. As well, in 2009, I had the hands-free link replaced. In 2010, just over a year later, I had this hands-free link replaced a 2nd time. As well, just 3 weeks after this, I have the same problem with the vehicle with the navigation system as I had when I first purchased the vehicle. It, again, is the voice commands. This is only an intermittent thing so the dealer is unable to find the problem and there has been no resolution. However, I must add that this dealership, Chevy Chase Acura is an excellent dealer as they have done everything they can to help me with this "lemon" of a vehicle that I purchased. Thus, this complaint in no way, shape, or form is against this dealership.

As well, the experience with this dealer is night and day versus the experience that I had with Rosenthal Acura where I purchased the vehicle. Rosenthal first quoted me a price and then raised it $2000 before I even drove off in the vehicle. This should have been a red flag in itself not to purchase a vehicle. Then the general manager of the dealership, upon receipt of a complaint from the Better Business Bureau on behalf of me in regards to the first navigation system problem 3 weeks after I purchased the vehicle, explained to me that his "salesman already lost money on this deal". I simply asked for some a buyback. Well, this shows me that the dealership's motive is only about money.

I must say that I have contacted the client services division of Acura close to 10 times with problems with that dealership, who I have not used in a year and a half, and the car. I am now at 70000 miles and still having the same problems that I had when I purchased the vehicle with 18000 miles on it and nobody can seem to fix them. With this being said, I have wasted enough time taking this vehicle to the dealership and wasted a lot of gas driving 15-20 miles each way over the course of the last year and a half. As well, considering that the problems don't seem to end, I am very concerned that the car will become very costly to own after the 100000 mile warranty has expired. Thus, I am now leaving this in the hands of the manufacturer as I really have purchased a defective vehicle.

I have a 2002 Acura TL that I bought new. There is a recall notice for the transmission. I took the car to the dealership. They told me they implemented the fix that was required as per the recall notice. The car now has 94000 miles on it. I had the transmission oil changed as per the schedule in the manual. It's only 4K miles and transmission is totally damaged as per the dealer. Acura is supposed to be reliable car. It's an expensive car that runs only 94K miles. Never going to buy Acura again.

I purchased a brand new Acura in 2003 from an Acura dealership in Maple Shade New Jersey. There is less than 86,000 miles on my Acura 3.2TL. However, I am being told that a third transmission is needed. The second transmission was installed two years and ten months ago. Although, the third transmission was installed just a week ago, I am still experiencing problems with the car.

I have discussed this with the Sales manager but I'm being told that my extended Warranty Company do not want to replace a new transmission. My concern is a new one was replaced and I'm still having problems. In fact, I was told by a service representative from the shop that there is an internal problem. What alternatives do I have now? The economic damage is that I paid over $27,000 dollars for a supposedly new luxury car which evidently had a major defect. What advice can you offer at this point? I cannot afford to purchase another car and the only response that I am getting from the dealership is that, I should trade the car toward purchase another one.

i have an acura 2008 tl and have a problem with the tpms on the right front tire. well the dealer is unable to repair because they can not find fault. each and every day the light is on. i have filed a claim with acura corp for 4 weeks now and they have just told me they are unwilling to help on the matter. that it is a dealership concern. well the dealership can not fix it since they can not find fault. i have asked and requested severals times to speak with the dpms and have been deined by acura client services. as a client that pays for this car i should be able to meet with the person so we can come up wth a fair plan of action. I have all the records on the car and acura client service seems unwilling and do not want to help there loyal client in anyway with any reminburstment for loss of time and work and gas and payments.

I was driving on the highway to work this morning, and around 7:10am, my driver's side curtain and seat airbags deployed without reason. I was traveling between 60-65mph, and I literally thought I had been shot. The smell, smoke, and hanging bag scared me. I pulled over immediately, but there was no blown tire or anything in the road.

I called the Acura dealership (100 miles away) as soon as they opened. They asked me to drive the car in, even though I told them that my seatbelt was no longer working. They said that due to my car's mileage, it was no longer on warranty and that I would be responsible for the cost of tow and repair. I called Acura corporate, and they basically gave me the same information and to call my insurance. I think it would be wise for me to also seek legal advice, especially after reading other's similiar experience with Honda.

On my daughter's wedding day, I parked in a small garage under the salon where she was having her hair done in Burlington Vermont. I was driving an Acura MDX. I put the car in reverse. It shot backwards into a support beam in the garage. We all were in shock. Within seconds the engine sounded like a jet! It took off forward, and hit another support beam head on! There were 4 people in my car. We managed to get everyone out, knowing that the car was steaming and fluids were all over the place.

It wasn't until days later that I was told that I have hit another car trying to avoid the beam. I contacted Acura , and there was an investigation, and of course knowing they are so lawyer up, they claimed there was nothing wrong with the car. The car was totaled, but we were alive. Not like a man and his 2 year old daughter that had the same experience as mine, in a parking garage, and his car accelerated, went through a wall, burst into flames, and killed both of them!

Listen to what is going on with Toyota, which I unfortunately own now! This is real! On the most important day of my daughter's life, she had to witness this terrible accident! I tell everyone I meet about this story and will continue to do so! They are all liars, and cover up until there are enough deaths to warrant a recall. I was burned from the airbags, and still have problems from this accident both physical and emotional.

And Acura turned their ugly heads on this incident! Do not buy and Acura--any model. They also had issues with the Acura 2 door TL, not sure of the model name, but know someone that had an accident with acceleration issues as well! Please talk to people, ask questions and you will see there are more of us out there than you think!

Vehicle type: 2001 Acura 3.2CL; 89611 miles. The vehicle throttle stuck to 130 MPH with no means for stopping it. Could not turn off engine by key, could not put transmission in neutral or park. Had to down shift, try locking brakes and apply the parking brake in order to slow and finally stop. Car had to be towed and repaired.

Acura says that since the vehicle is out of manufacturers warranty, there is no initiative to investigate the failure or conduct a failure analysis on the failed part for a possible product safety recall. This failure can potentially cause a life threatening situation to driver, passengers and other vehicles by creating an uncontrolled "runaway" vehicle situation. Acura's lack of concern is totally unacceptable.

When reporting the failure to Acura Customer Relations and receiving their uncaring response, I requested to talk to a supervisor or corporate executive. I could not get anyone other than the customer help desk rep who initallly took the call.

I took my 2003 TL into the local Acura dealership because of a check engine light. I typically have my car serviced at a reputable independent auto shop, but I believed my car to be under warranty. The service department changed the transmission fluid out and charged me $220.00. They told me that the warranty had expired on my car, and though a number of the 2003 TLs had been recalled or given extended warranty because of faulty transmissions, my particular vehicle was not eligible.

Given this information and knowing how expensive the dealership service is, the very next day when my transmission went out with my 5 year old son in the car stranded on the road, I opted to take my car to a reputable transmission shop; one very similar to one Acura would have sent it to, other than this shop charged me $1900 instead of upwards of $3000. I did some research as my car was being repaired and found that my car's warranty had been extended to 105,000 miles due to aforemetioned TL transmission issues. My car, when intially brought to the Acura Dealership, had 105,641.

I contacted Acura and was assigned a case number and manager, Damon Hambruch. Though he told me there were no guarantees that anything could be done(because I took it to an outside shop, and they don't do that) he advised me on information to fax to him and I was hopeful there would be some financial remuneration. After faxing the initial information requested, he called me to tell and asked me to fax proof and type of payment information. To me it sounded hopeful Acura was going to do the right thing and reimburse me to some extent.

I faxed the second round of information quickly and received another call from Damon this morning. The tone of the conversation was markedly different from the first two conversations, as now it had been decided that "hands were tied" because I had not taken my car back to the dealership, and had it repaired at another shop.

Of course, there is the consequence that Acura cannot (will not) be held financially responsible for any work done outside of a designated service center or if your mechanic does not use Acura certified parts OR fluids. Yes, fluids. The powers that be had come to the conclusion that my transmission probably failed because I had a transmission flush 10 months ago at a local auto repair shop that may or may not have used Acura transmission fluid.

Aside from those facts, the doublespeak from this case manager was appalling. He first told me that if I would've taken the car back to the dealership, they might have been able to do something for me. On the contrary, they told me they couldn't do anything for me (other than charge me more money) because my cars warranty had expired and was not elligible for recall. He said they could've done something, because they would've called "someone like me". He told me there wasn't really much they could do because of my choice of repair shops, yet I was lead to believe as I was faxing the information and contact person at that outside shop, which Damon spoke with, that there was something they could and would do.

Even though my cars warranty had expired by 641 miles and I had been doing recorded maintenance at a location other than Acura, he stated that "Warranties are very black and white; you are either in or out"....interesting. Apparently, I had gone through this entire process with a vehicle that was 641 miles past its warranty, because after all, it is "black and white"...and he had called to speak with the independent transmission shop that did the repair because it is "black and white"...and if only I would've (I love that word) brought it back to the dealership, and they could've (another favorite)spoken to someone like him and perhaps my car would've been fixed by Acura because its "black and white".

It appeared Damon and Acura were going to work with me until our 3rd and last conversation. By Damon's account, what really had their 'hands tied' was this issue of the tranmission fluid used in the fluid change performed 10 months ago. Because, or unless I was able to prove Acura transmission fluild was used and not some other type, Acuras hands were tied. He did offer me a $231 credit at any Acura service department, which from my experience fails to cover a 15,000 mile routine maintenance appointment. As I told my case manager, Damon, the factual technicalities are on his side. The convenience in using them to deny Acuras responsibility to stand behind their product, in addition to my case apparently not being so "black and white", is disingenuous.

One more comment on "black and white" Beware of the Acura Care extended warranty, as you don't get what you think you are paying for. I purchased my 2003 TL Certified Pre-Owned, and understood the extended warranty I bought with it was a 100,000 mile warrantynot a warranty to 100,000 miles. As stated on the warranty: Years-7 Miles-100,00 Current Odometer Mileage-36,028 Fine Print: "Coverage for a Pre-Owned plan begins on the vehicle purchase date and at the mileage on the odometer on that date" Translation=coverage to 136,028. Black and White?

Business and indviduals aren't required (even by conscience) to do the right thing. Acura's unwillingness to do so cost me a total $2131.00. In the future I will direct my business (and will advise others) toward companies committed to cultivating honesty, integrity and professionalism. In light of this experience, Acura no longer qualifies. (postscript) After speaking with a transmission expert, the act of merely replacing the transmission fluid ($220.00 + tax) does nothing for the health/longevity of said transmission, in fact, can act as a catalyst for the transmission to fail.

Bought a ACURA in 2002..NEW....TRANSMISSION HAVE GONE 3 TIMES. DEFECTIVE TRANSMISSIONS and FEEL THE MANUFACTURER SHOULD PICK UP SOME OF THE COST

I purchased a car (2005 Acura MDX)approximately 2.5 months ago and found the car not starting. I brought it to a mechanic and after assessing the problem, it was discovered there was something called "Engine Stop" in the place where you put the coolant. I did everything I thought was right by getting it inspected and thought I was purchasing a good vehicle. Now I'm forced to purchase another engine for the vehicle. I don't what I can do to get my car fixed. I have two children with one one the way in two months. That was why I purchased the MDX due to the reliability and third row seating in the rear. The engine needs to be replaced resulting in the dishonesty of the dealership I purchase it from. Now I have no vehicle to get to work or carry my family in. I'm stuck!!! I do want an attourney to contact me please!!!

I contacted Accura and got no help there. It just does not seem fair to me that they keep using a part that doesn't hold up, which keeps me from being able to operate my vehicle, which now and in the future will be at my expense. I have been stranded twice with the same problem. The steering wheel locks and the key will not turn and the car has to be towed. I don't know if I have any recourse in this matter. I don't know what kind of parts are being used, as I am not a mechanic. Please advise me if there is anything I can do about this.

Purchased a 2004 Acura TL on May 12, 2007 and have nothing but problems with the car since purchase. Interior roof fell down on my husband while he was driving, panel above brakes and accelerator fell on him while driving, numerous wheel alignments, fumes backing up into car constantly, panels on door handles constantly coming off and they won't replace without cost, fuel injectors went bad (should have been changed/checked before selling car which was supposedly certified), brake issues, engine light constantly coming on,

dealer's repair shop never found issues with car until warranty ran out, then all of a sudden finding everything wrong with vehicle including needing rear shocks (should have been changed during certification before sold to me). For majority of two year ownership, car has been at dealer's repair shop EVERY WEEKEND so much so that the dealer's owner had to questioned why we were there EVERY WEEKEND.

I purchased a CARFAX report, however, it does not show properly the care of the car! I should have ran the other way before buying this vehicle. I could have purchased a new vehicle for what I paid for this headache.

The transmission went they said they replaced it there was a recall later and the car was still acting up with second gear. It stopped in chiacgo and also sent my son through the windshield. Acura gave me a new transmission. Toledo kept saying there was no problem and i could tell before this happened it was slipping. They were in denial!This model is dangerous. If a car can stop this abruptly and almost throw you through you through the windshield it is a danger to society.

I used this product for one week. In that time, it melted my plastic scrub brush and ruined my wedding ring.

I had to buy a new scrub brush. I have not been able to wear my wedding ring since. Even after getting the ring cleaned, it burns my skin within a couple hours. I will need to replace my ring now. Not sure if the company will care.

Automatic transmission died at 51,000 miles on a 2003 Acura CL S-Type. Contacted Acura and company offered to pay 20% leaving me to pay $2800 for a new transmission. Acura says I have no recourse since I did not have records of auto transmission service at 30K. I bought car used, so I have no records. I see that there was a Class Action lawsuit against Honda in 2005. Would that cover my car in 2009 and for what? Please help. I am unemployed and don't know what to do.

I have a 2002 Acura 3.2 TL, the transmission and drive train went up last week, this was a recall item that happened before I purchased the car. The recall warranty is good for 109,000 miles I am just over that limit by about 600 miles. I received a call from Criswell Acura stating that the charge to do the repairs would be $6800.00, however Acura would take care of all but $2450.00. I dont agree with this at all, after doing more research on www.carsurvey.org I have found that Acura has covered 100% of transmission out of the warranty mileage. I dont feel this is fair. I have a case number and a case manager and was told that I would here back withing 48 hours, 48 hours has come and gone, I want Acura to take full responsibility for this repair work.

The estimated cost for these is $6800.00, I am being told that I am responsible for $2450.00.

Has anyone had any issues with the back hatch latches on Acura MDX's becoming unlatched? Our company ahs a few in the fleet & this seems tobe a problem but I can't seem to find any info about it online. Anyone else have this problem?