Complain about a product or service

AAMCO

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

AAMCO calls itself "The Transmission Experts." This means they're experts at finding a reason to work on your transmission. Our advice: Find a trusted local mechanic to take care of your car and consult him regularly. You're more likely to get good advice and economical repairs.

Lawrence Baxley of Gastonia, NC March 1, 2006

Lawrence of Gastonia NC (03/01/06)
Aamco made arrangements to pick my truck up, as I thought my clutch was going out. Bill reported back the estimate and diagnosis and permission was given to proceed on 02/09/14. As I picked up my truck on 02/14/06, I was told that I would hear a noise I had never heard before, due to dry rotted rubber around the shifter boot. Also, the throwout bearing was making a racket when the clutch was completely out, as if the bearing was bad. By the way they used a Duralast clutch from Autozone. We have had bad experiences with the cheaper throw out bearings in the past.

I called Billy upon returning home and reported the problems. The leaks that were diagnosed were not fixed. The shifter boot had been completely cut all the way around. Billy suggested I leave the truck and they would take care of it. After calling this morning, I was told that the boot around the shifter, which was cut around the bottom and just flopping there was there when I brought the truck in. It's been three days and they haven't started on my truck. I also had to rent a car just for this. I could not believe they gave me my truck back in this condition. I told the manager that I am going to the Ford dealership, have it corrected and send them the bill.

Amy Mcconnell of Clayton, NC February 21, 2006

Amy of Clayton NC (02/21/06)
In June 2005, I when to Aamco Transmission in Smithfield in search of a transmission for my 1997 Mazda 626. They seemed to have a reasonable price and a long warranty. I paid them 2600 to install a transmission in my car. About 2 months after picking up my car, the transmission when out again, so they put in another unit (covered under warranty). About 2 months after that, it went out again and so they replaced it again(this makes #2). When I began having trouble with the second unit, I thought maybe I should have another Aamco center take a look at it, so I then took it to the Aamco station located in Garner, NC.

They said the unit needed to be replaced a third time! So, the Garner location installed the 3rd transmission. Everything seemed fine with it and when I took it back for the check-up, I was told that it was leaking! So, here it is Dec. 2005 and I need to have a fourth unit put in! The fourth unit was put in at the end of Dec.. As soon as I picked up my car, I knew that something wasn't right, the office was already closed, so I called the very next morning to voice my concerns. I was told to keep driving it and give it a little time.

That same evening, my car shut off on me. Why? When the mechanic was hooking everything back up, he failed to connect the starter wire properly and so it fell off!! I was so mad and when I called the next day to explain what had happened, they acted like it was my fault for having the unit in and out so many times. I was told that parts can wear out. Now, it is February 2006 and my fourth transmission is leaking!! Karl from Aamco in Smithfield (which is where the original sale occured) wants to replace it again, but first he wants me to take it to the dealership to have it looked at. He believes that there is something else wrong with my car causing the transmission to go bad.

I might believe that if all the problems had all been the same, however they were not.

Trent Petrie of Bonney Lake, WA February 20, 2006

Trent of Bonney Lake WA (02/20/06)
January 27th my 1969 Chevy 3/4 ton pickup was towed to AAMCO in Puyallup. I asked them to replace the clutch. 3 days later I received a phone call from AAMCO. I was told the cost was 200 for labor, an added 50 for resurfacing the flywheel if needed and the cost of parts. I gave them permission to fix the clutch. I received another call 3 days after the first call. They were calling me to tell me the cost of the repair. They had not done any work at that time and told me the cost was to be approximately 1000.

I told them I was not going to pay it and I wanted to have the truck towed to Mr. Clutch who told me the complete repair would be 398 and would take one day. The manager (Tom) of AAMCO got on the phone and yelled at me and said they would not let me tow it anywhere. I had to pay them 950 for the clutch repair. They charged me 350 for the standard clutch kit. This is a markup of over 200 percent over their cost. It was 12 days later that the clutch was finished being installed. I took it home and the next day the clutch linkage broke.

Tom (the manager) told me he'd fix it for free. So I let him take the truck to his shop. 2 days later he calls me and tells me that he will fix it if and only if I retract my complaint with the Better Business Bureau. I refused and told him to leave the truck outside his shop and I would have it towed back home. He would not allow my tow truck driver to take it. A week later he fixed the clutch linkage after I gave him the parts to fix it. He couldn't find the parts on his own. This has been a horrible experience.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |