AAA Extended Warranty

I was pressured into buying a Great Choice plan which they told me would cover everything I needed on my vehicle. Well, after almost a year, I had a problem and nothing was covered. My mechanic told me the claims process in itself was the worst he had ever seen and that this was something called a product warranty which I don't know what that means but my mechanic made it sound like it wasn't a real warranty.

Well then, they wouldn't let me cancel which I was told I could so I had to chalk it up as a $2000 loss. But it wasn't all bad. A friend sent me to a company AVP. I think it's American Vehicle Protection and I got real warranty for $500 less and they were pretty nice during the whole thing too and no one could beat the price. They didn't pressure me and I am happy so far but I have only had one claim paid but it's still better than my previous experience.

Anthony of E Sandwich MA (10/03/08)After purchasing an AAA extended warranty (expensive--for a Jaguar with all-wheel drive) I was promised peace of mind because we pay all parts and labor with no out of pocket expenses to you after a $100 deductible (quotes are from the AAA phone line that Ive been listening to while I wait), I expected the usual AAA quality service. I have made five (relatively small) requests for compensation, each one via a mechanic who felt I deserved that compensation. I find it difficult to judge (and argue vs. the rationalizations used to deny claims) because I dont understand engines, but my mechanics are confused too. One of the claims was paid in part, another fully. But the other three were denied. One was for an air-bag sensor; it seemed especially strange that AAA would not support repairs for safety equipment. Two others were for what the mechanics called O2 sensors, of which there are four on the Jaguar X-type. Arbitarily, only two are defined as O2 sensors by AAA. I wont go into all the technicalities, but it seems that this extended warranty is sold but not really backed up by AAA, and I worry that really serious repairs will also be denied on some pretext. The AAA advertising about pay[ing] all parts and labor seems to me to border on fraud. I have had to pay for problems I thought would be covered. I did not replace the airbag sensor (major expense), and hope that no serious injury will result.

Allen of Kingston NY (07/11/08)I purchased a bumper to bumper warrenty from these AAA folks. Well as opthers have said they (AAA) are resellers. This really diminshes the rep of AAA. The company when contacted sends you to another number and company. Their claims denies claims and then reports that the problem must be with the seller. The seller Membercare thwen states that they can not intervene in coverage.

So... they cycle you until you get tiresd and give up or run out of time and stop bothering them. In this case they approved a replacement of an exhause manifold for a 2001 Ford Escape. However, they did not and would not consider the replacement of parts including the drilling of bolts so that the manifold could be replaced. In effect they promise the world but then deny anything they possibly can when it is needed. In the future I think people shoul save their money or but from the dealer.While they covered the part the drilling time including R and R is about $1,000.00. They did not cover a dime of the labor for this nor any of the hardware. They did approve 1 day of a rental but would not cover the time it took to get the parts or the weekend. Ths was on a Friday.