AAA Battery

We purchased a battery two years ago from AAA with a five-year warranty and the battery began leaking acid after one year. AAA service was out 7 times on the battery issue, every time told us the battery needed to be replaced and the battery person would be out to do it. The battery person would show up and tell us he would not replace the battery; they would not honor the warranty. We finally replaced the battery and the battery cables damaged by the leaking acid. Never purchase a battery from AAA.

Battery will not hold charge. My mechanic charged it. I have also charged the battery, and it will not hold charge. Please replace battery or refund my money. I have been a member since 1969. For 43 years, I've paid the membership fees and expected to be treated fairly. I have not been treated fairly. My vehicle is now in my mechanic's shop being serviced.

I called AAA Roadside Service for providing a jump to my battery. This battery was not a year old. I purchased this particular battery after getting my car (1999, 500SL) jumped by AAA several times even though the battery was not three years old. However, it was completely dead. I told the driver of the AAA Roadside Service that the car had not been driven for approximately 2 to 3 days. However, the driver put on the paper that the car had been sitting for approximately 2 to 3 weeks; therefore, the warranty is null and void. I have two other Mercedes Benzes (2000 and 2004) and neither have had any problems with their batteries. I believe AAA is short changing customers and taking advantage of them. Yes, I am going to court if I must file myself.

On March 21, 2011, my SUV wouldn't start so I contacted AAA to come help me. The driver immediately told me that I needed a new battery and that he could replace it right there on the spot for $125.75, which included a 3-year warranty. On Feb. 2, 2012, my SUV would not start so I called AAA to inform them that my battery was dead. I was told if I had AAA come out, I would have to pay certain fees because my membership was expired, not in effect due to the fact that the recession/bad economy had given me no choice but not to reinstate my membership at the time of the renewal. Although my battery still was well within the 3-year warranty that I was told and I paid for when I purchased their (AAA) battery.

I called back and spoke with Tanya to reinstate my membership in hopes to eliminate the additional fees that I would've had to pay if I was not current on my membership before. So I got this issue out of the way. Now an AAA technician was dispatched to assist me at my home, ref. truck #** with no technician's name was given at my request. The technician arrived, asked me what was wrong. I told him I had taken the battery out because on my initial call to AAA, I was told that they were going to charge me extra to have a technician remove it. As soon as he heard this, he immediately retrieved back to his truck and told me that my battery's 3-year warranty was now voided due to the fact that I had removed it from my own SUV. The technician refused to help me at all. He called dispatch and dispatch informed me that the driver/technician would not be getting out of his truck to assist me. The driver left right away.

I made several attempts to speak to an AAA representative regarding my dilemma. The person I spoke with (Tyesha, the lead person) told me that she would not direct me to anyone because she was the point of escalation and no one else could do anything for me. She went as far as saying that no matter what I said, they were not going to replace it regardless of what your (my) previous conversation was earlier when I called to reinstate my membership. I paid for a service and I didn't even get that. I am aware of the many complaints against AAA's substandard products (in this case, my battery). I would like my money back, a full refund so I can purchase a quality product from an automotive parts store that honors their warranties immediately.

If this battery fails before the next 3 years is up, I'm going to hire an attorney and get to the bottom of these poor batteries. I'm about ready to dump AAA and get a real service company!

I will never buy an AAA battery again and will be canceling membership. I was told my Honda battery needed replacement. The towing company used by AAA also lied. First, the service guy told me they don't get commission from selling the batteries. So I accepted the AAA battery with 3-year warranty. It does not hold a charge. If I don't drive my car for 4 days, it goes dead. So I called AAA up. The next guy tries to sell me another battery and I say I have one of theirs. He also said they do get commission for selling the battery.

Regardless, I wouldn't have minded if the battery held its charge. The original Honda battery could go two months without being driven. I am disgusted with AAA. They have become obsessed with getting people to purchase their products and services, and what makes it worse is the substandard product they are selling. Do not buy their batteries or believe the towing company they use.

My battery that I bought from AAA Automobile Club Southern California went bad. The battery was less than 3 years old and should have been covered under the promised warranty. AAA delivered a battery and charged me $94.84 for the battery. The AAA driver was not familiar with warranty procedures. The dispatcher promised to get back. He never did. Nothing happened. I called AAA Automobile Club Southern California 2 weeks later and they referred me back to the towing company. At further calling I found out that if you do not have the original receipt, the warranty is void even if they have your purchase on record and you have the date and time.

My battery died after 14 months of service. They came out said my car was OK but would not replace the battery saying I needed to get it charged. I got it charged and after 24 hours it was dead again. They still won't replace it. I had to buy a battery from another shop for $129.00.

AAA customers, as well as AAA staff, are not being made aware of policy changes such as the one that applies to replacing AAA auto batteries. Apparently, now AAA is insisting that prior to them replacing a AAA battery that is under warranty, the consumer must go out and pay a fee to gain a report to prove the battery is dead even though their own technicians can determine that information with their equipment. Additionally, the consumer is told there are authorized AAA repair shops that do NOT charge a fee for this report, yet when you call AAA and request the list and actually contact their approved mechanics, not one of them will perform this service for free. Do you think this is right? I rate this experience F for failure.

I purchased AAA battery a little over a year ago. The serviceman told me that the battery had 36 months warranty, regardless if I remain AAA member or not during this period.

My car sat in the garage for about 3 weeks, and now, when I try to take it out, the battery is dead and the car would not start. I called AAA (888-912-6678) number for warranty service. They connected me to local AAA office in West Hills California. The lady refused to send a technician to provide warranty service until I agreed to pay for the serviceman to come to my place. I asked her why I would have to pay if the battery is under warranty. She told me the only way they would not charge me is if I become a AAA member.

I asked her if I had purchased battery from another company, would they send somebody for warranty service and not ask me to be their member. Why are you asking me either to pay for the warranty service or be an AAA member? Warranty on product has nothing to do with being a member. I did not call for AAA member benefit service. She would not buzz so I had to end the conversation and call the head office again. Then I was transferred to a guy who said the same thing.

I would never encourage anybody to buy battery from AAA. You will regret. They are selling refurbished battery at much higher price (because they know you are in the middle of the road and you would pay any amount to get out of that situation), and when you call for warranty service, they will do nothing for you.

I bought a AAA battery with a 100% 36 month free replacement warranty on 8/5/2010 here it 8/8/2011 and I need a new battery and what to my surprise do u think happened??...Not a damn thing. They sent out a technician who tries for over an hour to charge the battery and of course it won't hold the charge, to which he tells me that because he cannot properly test the battery because my husband was working on the timing belt and while it looked as if the car was dismantled the only thing off the car was the tire, but I was informed that the car has to be in "proper working condition" .... hello the only thing not on the car was the tire.

Either way the technician advised us to get a portable battery charger and run an extension cord out the window and try charging the battery overnight...in the rain nonetheless. So after the technician tries to charge me for the service call and I call his supervisor they decide not to charge me and send out another technician who gives me the same run around....in the end I'm going to be charging my battery overnight through the window with an extension cord. I truly wish that after 7 yrs with AAA Gold membership that I had gone to Autozone and saved a few dollars and bought the damn battery there.

The service address was **. The date was 10/21/2010, the time was 6:45PM. The service truck said "only AAA" on the side. I did not waste my time getting more details as I had already waited 1 hour and 15 minutes for service. My complaint involves the "you need a new battery scam". This started on the phone with the rep asking me if I had an AAA battery, stating they would have to test the battery. She said this even after I explained that I had inadvertently left the ignition key on for 5 hours and that this mistake had killed the battery and I just needed a jump start. The service truck arrived and the driver said the "company" required that he test the battery and this would just take a few minutes. I explained to him what had happened and that I did not need a new battery, just a jump start. He insisted on running the test and when he was done, surprise, surprise.

He proclaimed that I needed a new battery, but that was no problem because he just happened to have one on his truck. I said "the battery is fine, this is scam to sell people batteries they don't need". I said just jump start it and let me get on my way. He put the booster battery on and the car started instantly. I got in my car and left. I happen to be an engineer and know a lot about batteries. I throughly tested this battery when I got home and it was fine. So either this driver did not know how to test a battery or this whole thing is scam designed to sell naive motorists batteries they don't really need! I did not think AAA engaged in deceptive scams like this and I was seriously disappointed.

AAA Emergency Road Service sold me battery with a 3-year, 100% free replacement warranty at roughly double the price of the batteries with comparable warranties. When the battery failed 18 months after installation the club's official response was that the battery warranty was invalidated because the car was predominantly driven locally. I bought a second-rate battery, possibly defective, and was deceived on the terms of the warranty. Now, I have to buy a replacement.

Two years ago, I had new battery put in. Two weeks ago, I had service for the battery that was off. The man tested the battery, fixed it and said that it was an old battery that was put in by Gullotta Enterprises that worked for AAA. I cannot find the receipt, but they will not give me a new one as they say it is 4 years old. I called but no satisfaction. This is fraud. I am 89 years old. Please help me. I have an old battery and paid for a new one. It is I that is so upset.

in 2006 I bought a battery from AAA a few days before the warrant expired the battery was no good. The battery was leaking. The first time I call AAA I was told the battery was good. I stop but the store and my truck broke down again so I had to call AAA again and had to wait over 90 minutes than the man uas not sure what was wrong with my battery. The next morning I had to call AAA again and once again I was told my battery was good.

The man gave me a computer print out telling me the battery was good. So he once again gave me a jump start and I drove it to Jim GMC dealer just to pay them for to tell me I needed a new battery. Since then I had to get my truck towed and yesterday when I needed tow services the told me I had use all my services. They said I had used up 5 services. When I disagreed and requested to speak to a supervisor I was keep on hold for a great amount of time and no one never came to the phone.

Ponti of Los Angeles CA (03/20/09)Purchased a battery w warranty. invoice # ******* filed several complants 2/9/09. after date also reference # 6287. AAA worker told me battery was good. Car wouldn't start(same worker) second trip in 3 mos)offered ride to friends auto shop.declined. Ford tested battery was bad! puchased new battery.AAA supervisors has yet to contact regarding warranity. replaced starter & battery during warranty of AAA batterystarter 250.00 (not needed after replaced) new battery 133.97 contacting BBB also