7-Eleven

Today, 03/28/2012 at around 11am, I went to the 7-Eleven store located in 2501-014 Mcnair Farms Drive Herndon, VA. I had just came from the CVS next door and I was trying to go to 7-Eleven to get one box of Newport 100. I looked at my wallet to make sure I had enough and I counted one $1 bill, one $5 bill and one $20 bill. I made sure I still had a $20 bill to get me through this week with gas. I went in the store. The clerk asked how he could help me. I said, "Yes, one box of Newport 100's." He then said, "If you get two packs, you save $1.10 or around that." I told him no thank you, just one box. He then rung me up and the total appeared on his register $5.89. Not realizing that what I was doing wrong, I proceeded to give him $25 instead of $6.00. Now, I have to add that I was a waitress for three years and I used to work the register so I know that before they put the money away, they have to make sure they give you the accurate amount to punch it in. He just gave me 11 cents back and didn't even tell me I gave him too much.

I got in the car and as I went onto the toll road to head back to work. I was trying to look for change and as I looked in my wallet, I started to look for the $20 bill and noticed I only had a $1 bill. I couldn't talk on the phone and I didn't want to be late to work so I waited until I got to my job to get the number to call the store. I then called ** and spoke with a Mohamad who stated he was the store owner. As I tried to explain to him what happen, he then questioned my mistake and said, "Why would you give him a $20 bill extra?" I explained that it was an honest mistake. I was trying to give him a $5 bill and a $1 bill and his employee did not catch it. He then said he would look at the register and placed me on hold for about half a minute. He came back and said he doesn't see it. I then told him there is no way that I would only pay $5 for a cigarette that cost $5.89 and why would he give me 11 cents back. He then proceeded to make it seem as if it was my fault and I was giving away free money. I asked him to review the register once he closes out and mentioned about the tape to review. I asked him if he was at the store at the time of the incident. He said no, he just got there.

I truly have a problem when someone who has worked so hard to get through a week and make money to pay bills and have a little bit to get them through that week with some gas money to have it taken away from you by someone who has not worked hard for it. Now, if he was a waiter and he was providing me with not only excellent service and I had the money to put down then I would but that is not the case. I am extremely upset over the fact that I worked hard and that was gas money. Now, I am going to struggle to get through the remaining week because that guy couldn't be honest with me. I don't understand why nothing is being done about things like this situation. Since I moved here to Herndon, VA from Reston about three months ago, I have been going to this 7-Eleven because it is within walking distance from me. I have gone to 7-Eleven stores in Vienna, VA and Reston, VA and have not had any problems like this.

That is money that was taken from me and I do not understand why they are allowed to keep it. Now it may not be hundreds of dollars but still it's hard earned money that I made, not him. I have read other complaints and have not found one resolution about it. I will write a complaint on BBB as well for the poor service involving money. When I spoke with Mohamad, he made it seem like I was lying about the situation and that I was doing it to collect money. Yes, my money. I also heard that filing a complaint on the 7-Eleven website does absolutely nothing. 7-Eleven gets business 24/7 and there is no reason why they are allowed regardless of if they own the store or not to carry their business the way they do. It seems that the employees get better treatment and the customers are the ones that are in the wrong.

I hope someone important is reading this and understands where I am coming from. The buck stops here! No reason for them to carry on the way they do, whether it is the store in Herndon, VA or across the globe. Working in customer service for four years as a waitress, I know that customers deserve to be respected. 7-Eleven has gotten away with several things. Please acknowledge this review and help me as well as help the other victims that have been mistreated by employees or owners or managers of 7-Eleven across the world. It should not be this way especially in this economy the way things are headed, they should realize their mistake.

I have been a customer with the 7-11 store in Nostrand, Brooklyn for 15 years or more. Today, on Saturday, 3/17/12, around early afternoon 12:30 pm, I went to store and parked the car. I dropped my son to buy a drink and crossed the street to call my wife from the store across from the 7-11 store. It didn't take 5 minutes and I'm looking at the parking lot and my car was towed. I asked why they did that. The tow man who was hired by the store stated that he asked everyone in the store if they have that Nissan car and he called the tow company. I stated that my 15-year old son is buying a drink. He was standing first in line, holding two cups of drinks and still there.

I complained to the store and called the police. The police said the tow man that is wrong and he shouldn't do that, but the police couldn't do anything. I asked the cashier where is the manager who contracted with this tow company. They said he is not in the store and he will be coming late. I had to call the towing company and they informed me that they put the car in the pound in Pacific Street. I took a cab and got the car and paid $136. I have been robbed in the day time with this scam. If the customer is still doing business in the store, why the tow company would tow the car like that?

My wife contacted the manager of the store around 5:00 pm in the store to ask the store manager about the towing company's name. The manager stated that he doesn't know their name. All he knows is that 7-11 contracted with them. She asked him about the man who was spying on the customer and working for the towing company. They claimed that they don't know his name. She also informed him that she is asking for compensations for all the expenses she incurred and she file filed a complaint to the 7-11 headquarters. The manager told her that he will try to ask the towing company for compensation, but he doesn't guarantee any money and informed my wife that another complaint was filed before by another customer.

The headquarters did nothing. Even when it went to court, the customer didn't get his money back. I'm a victim and I want the store to stop this action for ripping people off and just tow their car while they are in the store. I'm so upset that they did that to me. The manager of the store should respect the right of the customer. The store has cameras and can prove that my son stood to buy his drink and I was running to call my wife in 5 minutes that should happen in the first place. I appreciate your help in this regard.

My husband was pumping gas at 7 Eleven and I needed to use the washroom. I went into the store to do so. There were 3 different signs saying how the washroom is always clean and if it is not clean, to alert the employee on duty. When I walked into the public washroom, I was just about sick when I saw the toilet. The seat was covered in dried urine. Needless to say, I obviously could not use that washroom. I went to talk to an employee and voice my complaint. I tried to tell her my concern, she cut me off mid sentence and then she walked away. I cannot believe the horrible customer service. I don't wish to return to that store.

While pumping gas for my car today, it was strange the pump did not stop around ten dollars. The reason for this pump not stopping was because the pump malfunction and did not stop. Normally when the tank is full, the gas stops and the gas was not accepted by the tank and spilled around 3 to 4 gallons on the pavement. My concern about this pump is the one located at the end, parallel with Cassopolis Road and the spill should still be their. Not satisfied with the service of 7-Eleven and the pumps for not keeping them working properly.

I went in to buy an ice cream treat at the 7-Eleven on Annandale Rd in Falls Church, VA. About a dozen Reese's PB Ice Cream Cups were in a bin with a large label marked $1.39. Many other novelties were in bins with other prices. The cashier charged me $1.89 for item. When I protested, manager was called and both said, "Oh, the item was misfiled or a customer moved it." I pointed out that a dozen were in the same bin and by law, they had to sell it for that price, and that it was their problem if an employee put them in the wrong bin. After telling them I would contact the state commerce department, they sold it to me for the marked price.

7-Elevens are notorious for this deceptive bait and switch practice. We have laws so that every store doesn't mark a deceptively low price, get you to pick it up and stand in line and then tell you it's 30% or 35% more and figure you'll just pay it because you are already in line. I plan to return to this store and see if they've placed this item in the right bin or if they plan to continue this bait and switch. In which case, I will take pictures and contact the relevant state consumer/commerce authorities.

My boyfriend gave the cashier ten dollars for his gas pump and charged it on the pump to the people who were ahead of him in line. He went in afterwards because the pump wasn't working and the man said, "Oh, there's nothing I can do," even though he knew what he did. I called this man after we left because my boyfriend didn't know what else to do and I demanded a refund for his hard earned money, in which none was given.

I'm writing this review in the hopes that other customers that have been victimized by the owner/staff, to help get this store shut down somehow.

Problem #1: I have lived across the street from this 7-11 store for over six months. The first time I shopped there, I had purchased a couple sodas and some snack items. On the walk back home, I realized that they had shorted me 75 cents. I thought, "No big deal. It's just 75 cents." On the next visit, they shorted me $1. That made me curious so I waited until the store was a little busy and as I stood in line, I observed various transactions and shockingly watched three of the five people in line get short-changed, the other two caught it and the clerk started playing dumb and gave them the proper change.

Problem #2: I have bought items that were $1.50 in the early afternoon, then the same item costing $1.86 after 11pm, then back to $1.50 the next morning.

Problem # 3: We all know convenience stores mark up prices but this store is just down right ripping people off. A couple of examples would be a candy bar at this store is $1.59. Across the street the same item is only 69 cents. They even have the audacity to ask 75 cents for a 44 cents US postage stamp. If anyone has experienced these problems, we need to file complaints everywhere possible. These kind of stores simply cross the line and are literally just common thieves.

14 Sept. 2010, went to this location to buy a coffee refill and a $1.19 cookie package. This normally cost around $2.37 at the other locations in the Chesapeake area around Battlefield blvd. The man was yelling very loud at the women in front of the line about the way she had filled out her lottery ticket and that it was not his responsibility to correct her mistakes. When I approached the register, his fellow worker started to ring up my order and then tried to print out a pick four read out of winning numbers but she was unable to do so. He then said, "Next customer," and looked over my way. Stating I believe my order is being rung up with the lady. He then stated very loudly, "We can't use two registers you should know that!"

The lady came back and gave me a generic read out which I had to settle for and stated $2.67 is your amount. So seeming not correct, I said, "At the other 7-Eleven, they only charge $2.37," and that's when the male started to shout very disrespectfully. "This is not the other 7-Eleven and we make our own prices here." I asked, "Have you ever heard of Customer service, sir?" Reply, "You can get out of my store right now. This is my 7-Eleven and we don't need you here and If you don't I will drag you out." This would seem to be a physical threat and I consider this very out-of-place in any work establishment.

there seems to be a continuing problem with the store selling out-dated milk. we always have to double-check because they put the older ones up front. that is what happened today 9-12-2009 so my husband took the one in back of it. I had the milk in cereal until I noticed a funny taste. sure enough the last sale date was 9-10-2009. we took it back and the salesperson had to get the new milk from the back of refrigerator.

I am now left with a sour stomach and hope it doesn't get any worse. I am going to also complain to the board of health of Nutley. this is ongoing and someone needs to tell them to spot this practice before a baby or elderly person becomes sick.

Monday 11-26-07 at 7:00am - I have a Boost Mobile Card and I wanted to add airtime for this card. $20.00 was the price, I swiped my debt card, put in my pin number, approval code came up, but the cashier said it was denied according to his screen. I have the receipt, with the approval time and code. This has happened to me twice, once at this location and at another location(*** Airport Road, New Castle, DE 19702). I was charged twice. While in the store, I called my bank and they said it was approved and money was withdrawn, the bank said that at 7:06am $21.19 was withdrawn, which was the Boost Card and a cup of coffee that I purchased. The cashier also spoke to bank representative and gave him the transaction code, and time of approval. I told the cashier that either he gives me another Boost card or my refund my money or call the police.

Then he said he would take the money out of his pocket and pay for another Boost Card. I left all my information, my name, work and home phone numbers, my address and drivers lic. number. Also I left the bank representative name and phone number. I also have all the receipts from both 7 Eleven's. The problem is that 7 Eleven is saying that I never paid. At the Airport Road location money was withdrawn twice from my account, I called my bank and they credited my account one transaction.

I walked into the store with my seven-year old daughter and we proceeded to the nacho stand. My daughter has just let out of school and she wanted some nachos but there were three asian decent teenagers waiting for the cheese because the machine was not functioning properly. They had tried to get the managers attention several times but he kept on ignoring them. I then asked the manager politely if he could please help with the machine, he sent his employee to help. by the time it was my turn to use the machine it broke down again so once again I had to ask the manager for help. he then proceeded to look at me and said "what YOU want more cheese again" I responded "sir we just want a bit of cheese on the top." The employee there fixed it and we where able to get our cheese.

While at the counter paying he turned to my daughter and said to her "you got too much cheese" i then tried to tell him that we did not, we were just there for a long time because the machine had broken down. I looked inside my purse to get my checkcard to pay. He then turned to my daughter and said "your mom said that only because she's Fat" I turned to him right away and asked him to repeat what he had said because I didnt understand what he had said. He said "nevermind" we walked away and got in our car, at which point my daughter full of tears asked "mommy why did that man call you Fat, why did he say that you only said that because you are Fat?" she started crying which in turn made me get teary eyed. I walked out of my car went inside the store and asked him to please provide me with the owners number. He asked why I needed it. I then again repeated my request. He denied and asked why I needed it.

I started to explain to him that what he had said to my daughter was very rude. that because I am four months pregnant and am showing doesn't give him the right to call me or any other customer fat. That he would not appreciate it if I would have come in and because of his middleeastern decent I would start calling him derogatory names. at this point I let the customer behind me go ahead and pay. While taking care of this customer he threw a piece of paper at me and said "call that number to talk to the owner" at his time he started to call me many different names in his native language and started to talk about me to the next customer. The customer politely explained that he just wanted to pay for his merchandise and get out. The manager then turned to me and said "what else do you want" I then said to him that whatever he was doing I was going to tell the owner of the store. I left the store after that.

Many to most of the products I was looking at (food and drinks) had no prices displayed. I received a rude response basically saying they will not display prices for their products because the locals already know the price. I'm a local now but don't like it. It's ridiculous to need to bring every item to the counter to get a price check.

Egg price for Large "AA" eggs are usually $1.89, a little expensive but worth it for the quality. Walked in today (after a snow fall) 2/27/07, and the price is $2.49. A sixty cents increase, almost 33%. I want this price gauging recorded and investigated. There are many elderly and frail tenants in the Mithchell Lamas across the street from the 7-Eleven, and the practice is unfair.

I went in to this 7-11 store to purchase a drink. I brought it to the counter and the lady rung it up I asked her how come the prices differ a lot? She said you're a complainer. I said if that's what you think. Then she patted me on the stomach and said your fat. I was shocked and walked out very upset. I got in my car with ny friends and left.

This occurred on Jan 10th I also called the 1800 number that I got of the internet and the person I spoke to said someone from the local office in Melville will call me I never received a call. Every day since this event I haven't been able to stop thinking about it makes me very upset. I also can't even go to that 7-11 being afraid on what is going to be said to me.Since this happened on my birthday I won't ever be able to forget this forever.