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Consumers At Fault
In Some Engine Failures





Reader Response
Chris of Chesapeake

Just once I would like to see a little sensible advice to all those weary Ford owners, The reason the head gaskets are leaking, just like the radiators, waterpumps, heater cores and every other part that is subject to antifreeze is ... CORROSION.

This often translates to lack of maintenance. If these owners would open their owner's manual, they would find out that the factory demands coolant be changed every 2-3 years. Lack of caring for your vehicle does not give you the right to throw a fit when your engine blows up on you.

Ford may be guilty of many things but I can count on one hand the number of customers' cars that have needed engine or cooling system work who had actually changed the coolant on a regular schedule. The innards of such ill-maintained vehicles look just like you would expect -- and that is not Ford's fault, it is the owner's.

I have always been a consumers advocate. When I was growing up my parents got hurt so many times that it is one of the reasons I started down the path to becoming a mechanic. I tear my hair at when I see some of the things that GM, Ford & Chrysler do. All too often the aftermarket has to pick up the slack, or way too many years later when there are very few of the ailing vehicles on the road, the manufacturer comes out with the "fix" they could have made available years earlier.

Suzanna of Hawaii writes:
My well-maintained 1996 Ford Windstar GL with 52,500 miles has begun exhibiting the classic Windstar symptoms for head gasket and transmission problems. I've not had it to the dealer yet for service (and I assure you that I cringe at the thought of having to go through that process).
Yesterday, my mechanic provided an initial diagnosis of an electronic malfunction in the transmission and wants it to go to the dealer for proper diagnosis and repair. Today I contacted the dealership that sold me the van and I was advised to service the transmission with "Mercon V" transmission oil to resolve the transmission problem. Hmmmm...I wonder if it will really be that easy? I doubt it, however, my mechanic will try the "service the transmission" thing this weekend. The dealership is mailing me literature of some sort regarding transmission problems.

Also, for the last 10,000 miles, I've had problems with the check engine light periodically coming on, usually when the engine has been running for long periods of time. When I telephoned the dealer over the check engine light (over a year ago), I was told that it wasn't significant and not necessary to bring the vehicle in for service. Yesterday, a co-worker told me of a recall involving the Windstar, which was the first that I had heard of the problems associated with the vehicle. I was amazed to find that my van is having the same problems as the vehicles with the defective head gaskets.

I've been advised that it is safe to continue operating the van but now that I've read the testimonials from the other Windstar owners, I realize that to prevent major engine damage, I need to avoid driving it until it is repaired.

Presently, I don't know how I will manage to pay for the repairs to the vehicle. My son is beginning college this year, which has already seriously strained our finances, and I have two other children that still need "back to school" clothes and supplies. Worse yet, I don't know how I'm going to manage without my vehicle. I don't have another car and I depend on the van to transport my children to school and get myself to work. My vehicle is critical to my employment, because I am subject to 24 hour recall, and public transportation isn't available late at night. I'm very worried and stressed over this situation.

I paid too much money for this van to be put into this situation unnecessarily. Part of the reason that I decided to purchase this van was the claim that it would not need service for 100K miles. Now I doubt that I can sell or trade in the vehicle in its present condition. This is so frustrating and worrisome!

Automan replies:
Putting your son through college is very stressful, the least of which is financial. Sure it costs a bunch but you are now breaking up your family unit and that takes some getting used to. Say a prayer and think positive. Now here is the good news. It is not as bad as you think !

For starters no vehicle is good for 100k miles or 10 years or never needs service. That kind of bologna belongs on white or wheat, you take your pick.

Second, find a mechanic or shop that is responsive and concerned about your needs should they arise.

Third, go buy a $220 to $300 old Toyota Corrola or Toyota pickup. They look like hell but run like a Timex watch ... forever. That will take some of the strain off of you and your sole vehicle.

I just answered another ConsumerAffairs.com inquiry about transmissions and, yes, transmission fluid matters! Transmissions act just like you would if you never changed your morning coffee was left over from last week. By all means, go to the dealer and have them service the transmission with a genuine transmission filter kit and the Mercon fluid.

Bring the service manager a $3 coffee cake and wear a smile, plead your case, write everything down -- one sentence per problem. Have Ford put the computer on your minivan and have them give you all the history codes. Tell him you dont have time for standing around and you want their best mechanic to service your vehicle.

If you don't want a dealer to service your vehicle go to the IATN (International Automotive Technicians Network) web site and find a local member shop. Just make sure they are ASE Master Certified, will use OEM Ford transmission parts and have a scanner to plug into the Ford computer.

If you do not have the van serviced now at only 52,000 miles I will guarantee problems before 60,000 miles. Sorry I dont know anything that goes 100k just yet. When was your last tune up? And have you ever changed the antifreeze?

Also have them change the thermostat and hoses, and check the fan clutch for proper operation. Head gaskets dont just blow out, they fail due to neglect, overheating and my aforementioned points. Check engine lamp, probally has some misfire codes, that the tune up will solve, I would also install a new oxygen sensor to boot as it is worn out at this age and mileage, but I would put it on the scanner first just to be sure i start throwing parts at it.

Stop worrying about warranty and sales pitch and spend a few dollars on the required maintainance and I am sure your vehicle will be OK.




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