Wynn's Extended Care, Inc.

I bought the vehicle from Haasz Automall in Ravenna, Ohio. They told me that my finance company offered this warranty and of course it's always a good idea to have one cover everything, except gaskets because of mileage. It's still a good idea to have it until my vehicle blew up 1,200 miles away from home. I was on vacation, so without a panic, I got my vehicle to nearest dealership and told them what happened.

I called my dealership and told them what happened and continued on my vacation. 3 weeks later, I still have no vehicle and Wynn's will not cover all the charges. I've had a rental for all this time, which has now accumulated to $1,000.00. The dealership did what Wynn's wanted them to do, but what was done on the vehicle is all covered by the warranty but yet they won't pay the $1,200.00. I have been to everyone involved and in my opinion; the dealership that sold the warranty is also responsible.

So, not only am I out of rental expenses already, I am also behind on my own bills because of this. They expect me to pay the $1,200.00, not happening. This warranty company is a joke and the dealership that sold me the vehicle and the warranty is also a joke. I am not done fighting this. Someone will pay if I have to pay. I'm tired of these companies taking advantage of customers that trust them.

We bought the Wynn's warranty 18 months ago and the transmission went out within eight months that we had the car 2005 Ford Five Hundred. Then, the control arm went bad (and that was under our warranty coverage)--but they refused because they said it was a ball joint issue. Well, I am not the only person with this complaint about Wynn's. Someone needs to step in and do something about this rip off company. We still owe $778.00 on a repair that they would not cover. Why can't someone step up and help us? Thanks.

I took my car to the shop to check the air conditioning system (it quit working after not being used all winter). They told me it was the compressor and a $550 repair job. Since it's 80 degrees outside and this is my family car, I told them to go ahead and fix it. I then remembered that I purchased an extended care with the vehicle so I got all happy about it.

I called administrator to ask for the coverage and they told me that since the repairs were already done, they would not reimburse me. It's true. It says on the contract to call before repairs are done, but it's not like I spend my leisure time memorizing their contract. I think it's a rip off. I have all the necessary paperwork to prove it was a legitimate claim. I have Diamond Level Coverage and they treat me like crap. Stay away from Wynn's!

I recently contacted Wynn's extended warranty, regarding a refund of a warranty I purchased, at the time I purchased my vehicle. When I asked how much I could expect back, I was told that it would be in excess of $1,300. So, I filled out the required documentation sent to me by Wynn's. However, when I finally received a check, it was for $921.56. I am now unable to contact a representative for answers, of why I was sent a lesser amount.

Okay, I wrote to them regarding the warranty. I was going have a Chevy company check to see what's wrong with my car and I told at the company, that I have to pay $112 for inspection, and I was not told that I have pay some money. I guess that's how they make money. Right now the warranty is about to run out, and the Car Dealer in Mesa, Arizona does not stand beside what they sell, and I was not aware about this warranty, because I got this vehicle on like emergency basis.

So I am complaining about both companies, Payless Car Dealer and Winn's Extended Care. The car has some problem and I do believe Carfax can lie also. If someone would contact, I would appreciate it. This is on 2007 Chevy Impala, the right wheel, above or around there, there is clicky noise. The airconditioning does not work, the windshield washer and water does not come out, radio sometimes makes real loud noisy and I have taken it back twice to the dealer. They don't care, I need someone's help.

I bought a 2003 GMC truck from sunbelt auto. I have had trouble with the truck from day one. Wynns extended warranty is a rip off and sunbelt auto is a major rip off, I will never refer anyone to him.

I bought a 2008 Chevy Equinox from Tommy's Used Cars in Guthrie, KY. I will never in life buy a used vehicle from them or refer any of my friends. This place is a rip off and so is Wynn's Extended warranty. I've had issues with this truck from day one. I was told I had to purchase the warranty. They charged me $1875 and on the contract I have to pay $100 deductible. Anyway, my check engine light, stabilitrack light and tire sensor light has been on for months. My power steering went out so I took it to the Chevy dealership. Wynn's warranty didn't cover anything. I had to pay $260 to get my power steering fixed and the service people at Patriot Chevrolet said nothing was covered under the warranty. Wynn's extended warranty is a big rip off and I want my money back.

Eight days and my car is still in the shop, and the warranty company has not yet signed off my car repair, of which all parts are covered under the warranty.

My vehicle has been sitting on the shop hoist for three days waiting for a Wynn's adjustor to look at my car and approve a repair that the car needs. Did I mention that the parts I need replaced on listed as covered on the warranty sheet I purchased from the dealership? I have been without a car for three days now and I am getting the runaround from the warranty company. If I want the dealership to put my car back together, I have to pay $800 for it. Why did I buy a warranty?

The company I bought my car from, sold me the Wynn's Warranty, which was factored into my car loan. I was not given the option to add the warranty. 45 days after buying the vehicle, it broke down. It overheated and the radiator hose came off. Wynn's mechanic said that the damage was my fault, but Fletcher Hyundai said that the radiator issue had nothing to do with the damage to the engine. Now Wynn's has refused to stand behind their "24 mo or 24,000 mile" coverage. The car needs a new engine and it should be covered under this service contract I bought. But they have refused to pay for the damages.

I purchased Wynn's Gold Coverage. My 2005 Ford Five Hundred needs lower control arm replaced.

The lower control arm is listed under covered items. They claimed the ball joint is not covered. But the ball joint and lower control arm are all one piece. No ball joint is listed by Ford Motor Company and there are no exceptions or limitations listed under lower control arm coverage, so they denied my claim.

I purchased this warranty in 22 Jul 11 with my truck from Allstate Auto in Cleveland, Ohio. I was told that this warranty was bumper to bumper for 24,000 miles at $1,730.00. This company refused to honor their warranty. My truck has been sitting at Firestone since 15 Sept 11 waiting to receive a payment from this company. I have paid my deductible and had been without transportation ever since. Everyday, I call to check and see if Firestone has received their payment and it looks like I will have to pay out of pocket to get my truck. Please, somebody stop this fraudulent company.

My wife and I bought a 2003 Chevy Tahoe from Tommy's Used Cars in Guthrie, KY about 3 months ago. When we bought it, we were told we had to buy an extended warranty from Wynn's for $1920.00 because we had it financed through Credit Acceptance. And I was told it was a bumper to bumper warranty for 54000k miles or 54 months. We purchased the warranty. Now 3 months later, the Tahoe will not run. The heat quit working in it. And the heated seats also quit working along with the compressor that runs all the time on it. We took it to a local Chevy dealer here in Clarksville. They had it for 2 days trying to figure out what all was wrong with it. On the second day, they called us and said the intake gaskets were sucking air causing it not to run. The module had gone out in the heated seats. The module and rear air temperature actuator had gone out.

They contacted Wynn's to get everything covered and Wynn's turned everything down. I had to pay $422.00 to get the intake gaskets replaced just so we could drive our Tahoe. To get the heat fixed, it is going to cost me $557.56. I called Wynn's and spoke with them and asked why they were not going to cover anything. They told me, "The intake gaskets are a routine maintenance issues and they are supposed to be changed every so often." I told them to show me in the vehicle manual or anywhere that you are supposed to change intake gaskets within so many miles. They said, "We are not going to cover it and that is the bottom line" As far as the heat goes they told me that they do not cover the heater but if it was the A/C, they would cover it. I found out through Credit Acceptance that they do not require you to buy an extended warranty. I also found out that Tommy's is getting a kick back on all the warranties that they sell and that is why they tell you that you have to buy one. I really do not know what to do, but I wish someone would lead me in the right direction. I do not want to see anyone else taken advantage of.

Wynn's warranty service is terrible. I called in a claim from our auto repair shop. I explained to the gentleman helping me that it was my first time working with Wynn and to be patient because he was getting extremely frustrated when it took me a minute to answer his barrage of questions. He was condescending and impatient, and it was an extremely unpleasant phone call. He clearly did not value his customer. I can see why other mechanics are hesitant to work with this company!

I purchased a used 2001 Dodge Durango 14 months ago, and also purchased an extended warranty from Wynn's Extended Care for 36 months or 36,000 miles. I have had no major problems with the car until 12/17/2009, when I was driving it, and the check engine light, and the check gauges light came on on my dash. I looked down and saw that the temp gauge was nearly to the red zone. I pulled over immediately, and sat for over 45 minutes, waiting for the vehicle to cool down so I could check the coolant level. I purchased a gallon of water from a nearby grocery store, and opened the radiator cap, and began pouring the water in. It took the entire gallon. I tried to start it, and it started, and all gauges and lights were off. I carefully drove the car home, watching the temp gauge closely. The gauge never moved past the midway mark, and there were no signs of overheating at all. I took it to a mechanic near my home, and was told that the head was cracked and had fluid in it.

Wynn's was contacted, and gave the mechanic such a hard time, that he refused to work on my car any further. I took it to another shop, and they also reported that Wynn's was uncooperative and demanding me to spend hundreds of dollars for further diagnostics. I finally got the shop and a rep from Wynn's, Raymond, on the phone on a three way call, and Wynn's wouldn't authorize anything at all, until I agreed to pay for an even further break down of the motor. Out of duress I agreed. Wynn's then decided to send out an adjuster, who is on their payroll, to examine the motor. He arrived, took off the thermostat, tested it and determined that it was faulty, and therefore I had no coverage for any repairs.

When I asked Ed at the shop how they could justify the fact that the car didn't have an overheat issue, after I added water to the radiator. He told me he had no proof that I didn't let it overheat, and refused to do any more work on my vehicle. I am now liable for over $400 to this shop for diagnostics required by Wynn's, and have a financed vehicle that won't run, and the repairs they are suggesting are more than the value of the vehicle. I am being told by both Wynn's and the shop, that because I cannot prove that the car didn't overheat, that there is no coverage on my warranty. I am seeing issues all over the internet with this vehicle having similar issues, as well as the shop, told me they had access to a "bible" that told them this was an ongoing issue with Dodge 4.7L engines.

Because of Wynn's failure to look further into the complaint, I now have a vehicle that will not run. I still owe $7,700 on the car, after owning it for only 14 months. I have no job, money for a new car, and purchased the warranty, because I knew I had credit issues from foreclosure of my home recently, and wouldn't be able to pay for costly, detrimental damage on a used vehicle. I now am a single mother of four small children, one of whom is autistic and needs special care, with no job, savings or ability to purchase another vehicle, and must let this one go to be repossessed, if this is not dealt with. I purchased the car on a sub prime loan, to try to repair my credit and insure the safe transportation of my children, and I am now in a much worse position than I was, before the purchase of the car and the warranty.

The contract i signed does say that they can use used parts i understand that but they refused to cover the cost of the repair to the vehicle in full. They refused to acknowledge that it was waiting to be repaired at a shop since October 4th even though on the 6th of that month i reported it to them. They made no attempt to reimburse me for the car rental or the fact that I had no vehicle for a month before a reputable person i took it to fixed it. The total cost of the repairs done was 4,400 dollars. More then what the warrenty cost me to begin with and they only paid 2, 200 of it.

I purchased the Enhanced extended warranty when I bought my 1999 F150. I picked the best plan offered at the time. I took it to the dealership to have the AC checked out. Wasn't working at all. The dealer called Wynns and they refused to honor the warranty saying the component wasn't covered. It clearly says that the clutch, pulley and al,l internal components are covered. Why aren't they honoring their warrantee????

my car's engine locked and i contacted wynn's concerning my coverage i was advised totake my car to a repair facility to have it assesed on damages.once i did this the repair facility got intouch with wynn's to tell them what they found wrong with my carand wynn's sent someone out to look at my car, the inspector who came out to take assesment of damages assumed that my car powerlocked from water in my filter that often happens to ford cars the repair facitlty said that this is not the cause of my cars damages that my engine locked due to a couple of holes found in my engines valves for the coolant system in which caused damages to the engine, the repair center also said that my filters were soaked with coolant and had infact turned orange and yellow, they went as far as to have another technician come to look at my engine to asses damages so to not make any mistakes on assesing dameges, the other technician said that the damages were so extensive that my engine problems could not have been caused by water only.i have had my car for 6 months and this car was delivered to me in this condition.

i called wynn's again to asked that they send someone else out to do an assesment they told me that it would cost me and that i needed to have the repair facility to call and make that request i did just that and when the repair facility called to requst for them to send someone else wynn's said they had no record of my request and they were declining to send anyone and declinig my coverage. i was also asked to approve for the repair facility to tear my engine apart to find out what the problem was after wynn's informed the repair facility to do so, so that they would not be liable for cost now i have a car that was alleged to have had engine damage upon delievery and now that the engine has locked and wynn's know that these damages are from more than water they are refusing to cover the damages that are described in their contract that fall under the extended damages of my car.

have an extended warranty on a 1998 Jeep Wrangler. The transmission recently went out on my way to work, so I had it delivered to a local garage. Wynn's intitially approved a replacement transmission for $900, $275 for labor and even agreed to pay $137 for a one year warranty on the replacement transmission.

However, the repair shop wanted the money up front (maybe they knew something I didn't). I wouldn't agree, so I had the car towed to the Jeep dealer that sold me the Jeep and the contract to me (there was no deductible if they did the work). After they took it apart, Wynn's sent an inspector out. Now they refuse to repair it, saying it was clearly making noise and that I should have taken it in for repair earlier. Then, two hours later, they said they would pay $400.00.

I am a 53 year old professional who drives 9 miles to work each day. This Jeep had not even been in 4-wheel drive in the past year. When it quit, it just quit. No noise, no smoke, no nothing. Wynn's took my $1,750.00 and gave me the driveshaft. Phone calls did no good. They even refused to put their decision in writing. The car dealer mechanics don't understand how Wynn's can look at the transmission for two minutes and has been trying really hard, but Wynn's doesn't care.

AVOID THESE PREDATORS AT ALL COST.

While on the rack, the dealer mechanic noticed that both rear axle oil seals were leaking. Happy that the vehicle was still under extended warranty, I asked that the problem be repaired.

After the oil seals were pulled off, they found that the left axle bearing was worn. They contacted Wynns and apparently it was covered.
2 days later, the mechanic calls me and tells me that the bearing had spun inside the axle housing, causing irrepairable damage to the housing ($1800, less tons of labor) and that Wynns denied the repair!

Why did I buy this $1800 warranty???

The dealer told me that the claim was denied due to the "continued operation of the failed part". I had NO indication of any failed rear axle part. No vibration, noise, leaks (til the dealer noticed a slight dribble), etc. The dealer drove the vehicle and also did not notice any indication of failure. I double checked the manual that says that the rear differential only requires service at 100k miles. And at that, its only a fluid change.

I spoke to the arrogant customer service rep at Wynns asking why it was not covered if there was absolutely no indication of failure? Because you continued to operate the vehicle after the part failed Again, I told him that there was no indication of any failed part, and that it was a mechanical breakdown, and therefore should be covered under my bumper to bumper extended warranty. Well, its already been denied! was his abrupt reply. I then asked to speak with the person who denied the claim.

After being on hold and getting the run around for at least 30 minutes, I spoke with Eva A. (customer service rep) who was at least polite and professional, but continued to repeat that it was an exclusion due to continued operation of the vehicle after failure. I wasnt getting anywhere, so I asked to speak with her supervisor and that I intended to take this further. She stated that she would give the report to her supervisor and that he would call me back.

Of course, it was about 24 hrs before he called (Frank Saenz, 800-922-4392 x168). I explained the situation yet again. This guy was completely arrogant and condescending. He again told me it was an exclusion in their agreement. Again I explained that there was no indication of failure. I asked if he took apart his vehicles rear differential and axles to check his bearings on a weekly basis to see if they were damaged. No reply. I asked him what the hell I bought this warranty for if it didnt cover failures. I cant answer that.

He stated that only the original failed part was covered, nothing else. I said, So, if I had a blowout on the freeway, you would cover the tire, but not the damaged rim because I drove it off of the freeway to the side of the road? Thats correct. he says, If your radiator hose blew and the engine overheated and blew up, only the hose would be covered. I explained that you would have several indications in that situation. Temperature gauge, warning light, etc, and that you would know to shut the engine down before failure. No, the engine could blow right then. he says. I then asked, So if the engine continues to operate beyond the failure of the said part for even a split second, this is still continued use beyond failure ? Yes. That is absolutely ridiculous! I told him, now seething with anger.

What a scam! This tells me that they must use this exclusion to deny ALL their large claims, and is a great piece of money inducing fine print for this wonderful company.
I asked to see this in MY contract and he pointed me to a small sentence under Exclusions.
Damage to the vehicle caused by continued operation after a breakdown of a covered part. I told him that it was a very vague statement and that this warranty was sold to me under the misrepresentation that it was a bumper to bumper warranty. Well sir, Im holding a contract that YOU signed, stating that you understand the terms!

When pressured to buy the warranty originally, the dealer (Shellworth Chevrolet, Vacaville, CA, from whom my combined family has purchased 10 vehicles!) asked me if I knew how much a computer, or an engine costs, and assured me that it would all be covered under this warranty.

From the information given by the Wynns rep,, I can see how they could get out of almost any claim. For example if a spark plugs tip broke off in an engines cylinder and caused the engine to blow, Wynns would only replace the spark plug!! You tell me if ANYONE would buy this policy if this were known upfront.
As it stands now, I am contacting any and all agencies, watchdog groups, etc. to spread the word of this legal thievery that is taking place. I also plan to ask the dealer for a refund for the policy, which I dont believe will be honored.
The Ford dealer (Ron Dupratt Ford, Dixon, CA) has been great. They have kept me informed every step of the way and have told me worse horror stories about Wynns than my own. They offered for me to store the vehicle on the lot while I get this worked out, or find a cheaper used part in case they do not pay the claim.

There also is the issue of why the part failed in the first place. Seems to be a design or build flaw by Ford. This type of failure is almost unheard of with todays technology. But thats a different issue.