Complain about a product or service

US Fidelis

Ted of Cullman, AL November 20, 2009

I also believed the Rusty Wallace ad on TV about US Fidelis. I am not an avid NASCAR fan, but feel some brand recognition and integrity of the Wallace Team. I also was given the same sales line and bought the 5year/100,000 mile coverage on my 2003 Sorreto-Kia. Now, it is three months later and had a drive shaft problem; the mechanic calls in the claim and is told, "the drive shaft is not part of the drive train". Duh. The contract specifically covers drive train components as I was told by the sales rep in the initial call. What connects the Engine, Transmission, to the Differential, and ultimately delivers power to turn the rear wheels?

I have just spent over an hour on hold and discussing the points of the contract with Patrice who refuses to acknowledge for whom she is actually employed, or where they are located. Do I smell scam? You betcha. Do I think US Fidelis is a boiler room operation that is funneling the contract to a consignment mouse-house finance company? You betcha. Do I think that Rusty Wallace is part of this whole big scam? You betcha. Rusty, if this is what you stand for, I hope that every race is your last. you are lower than the scum in the bottom of your outhouse at the track for letting this ilk paint anything on your hood. You are what you associate with Sir, and you and Fidelis seem to be the same pond scum. Wake up Rusty, a lot of people are learning the hard way that you are what people learn about you and your sponsors.

I urge anyone reading this to let their friends know; and, at my expense to learn the hard way what Rusty Wallace is all about. Ours is now to pursue US Fidelis, and Mr. Wallace in the legal process; hopefully to see his whining face own up to the people he endorses; remember carefully your words Rusty in the ad. Smile Rusty, and say hi to OJ...

Jamil of Smithville, NJ November 17, 2009

After numerous advertisements over the phone, I purchased a extended warranty for my 2002 Bmw sedan from US Fidelis in July 2009. Account # 70063705MA - Immediately after the confirmed first payment was submitted, I called and asked a US Fidelis representative how soon I could have my car evaluated for problems. I was told that I had to wait a grace period before my car would be serviced. After reaching the required mileage (54471) in 3-4 weeks, On 08 September 2009,I brought the car in for service at the Bmw service center. Once the diagnostics was complete, Bmw service called me and stated that out of the five discrepencies discovered eg: Electric final stage blower resister,engine check light, Flat spare, Noise in front passenger wheel. US Fidelis was only authorized one item for the amount of 241.95! Which left me with a 500.00 bill out of pocket. This incident left a sour taste in my mouth and I immediately called US Fidelis and cancelled my policy on 09 September 2009. It has now been over three months and US Fidelis has not cancelled the said policy and has an affiliate finance company (MEPCO Finance Corporation) constantly harrassing me for payment. Even after stating that I have recently been discharged from the military as a disabled veteran, they just state that they do not communicate with US Fidelis and then just gives me the same 800 # where< I usually have to wait hours on the phone to speak with a human operater. This company is extremely unprofessional and I seriously and urgently request some assistance in this manner.

Shaun of waterford, MI November 16, 2009

I got a us fidelis warranty on my vehicle and sent in my papers and they said my claim was void because I didn't have the most recent documentation it was void and they say they go above and beyond for theit customers and they really don't and I don't believe a word that rusty wallace says about that company.

Mary of Schaumburg, IL November 12, 2009

Over a year ago I spoke with a sales representative for Fidelis. They offered me an extended warranty on my then vehicle. I explained I was planning on selling my car in the next year, and I didn't think it was necessary. The sales rep explained the benefit and told me I could only get the warranty that day, but I could put down a 150 deposit to hold the policy and think it over. He said paperwork and written documents would be sent out. I never received anything in the mail, and never heard from them again. Knowing I was selling my car I decided against the warranty. I never signed any contract or agreed to further my policy.

October 5, 2009 I had heard from Fidelis again in an email telling me my credit card had denied their deduction. I called explaining I did not authorize any funds and did not have a contract with them. They informed me they had been taking funds equaling almost 2000 over the last year for an extended warranty on a Mitsubishi Lancer. I explained I did not agree to any contract, and I no longer owned that car. Over the last six weeks, I have spoken with several of their agents. I have explained to each one that while it is my fault for not closely monitoring my credit card I did not sign any contract with them and was never sent any financial notices of withdrawals from Fidelis informing me that this was going on. One agent told me he was sorry, and did not know who set up my account. He said it was not properly put together, but nothing could be done.

The most recent agent I have been working with is Ashley B 800-699-7698 ext. 8688. She has been argumentative at best. She informed me that I verbally agreed to my contract, and if I wanted it stopped I would have to send a letter to their company. I explained to her that her statement was false. I did not verbally agree to a contract nor would it be legally binding. When I asked for a copy of the recorded conversation Ms. B said they do not give them out, and I would need to attain legal representation and a court hearing to acquire them. I received no paperwork or any financial notifications of withdrawal, yet Fidelis requires a written statement to stop a non-existent contract.

After, a lengthy conversation explaining that I was going to dispute these charges with my credit card company and file a fraud claim with the Better Business Bureau, Ms. B asked me to wait so she could speak with her boss to determine what they could do. She stated that she would call back within 24 hours. After a week and 3 unreturned messages I left Ms. B a 4th message reminding her of our previous conversation and that I had no intention of going away. She returned my call claiming to have been sick and asking other agents to contact me. None of which did.

Ms. B informed me my account could be put into refund status if I agreed to it. I asked what the refund amount would be. She responded that she could not give me an amount until I agreed to accept the refund. I explained to her that this was a scam and I would not agree to anything until I had all the facts. I asked to speak with the refund department, and she refused claiming customers are not allowed to speak with the refund department. After continuing to refuse to agree to anything without all the information Ms. B reversed her position and said she could ask the refunds department what the exact amount would be. She needed me to take a "guess" on the mileage of my old car. She called the next day with a refund amount of 975. Half the amount that was charged to me for a warranty I never used and knew nothing about. There seems to be no rhyme or reason for Fidelis's policies. Each agent gives a different answer in an attempt to get you off the phone and to go away. I did not sign up for this contract and feel I have been unfairly charged for this scam.

I have since done some internet research on this company and have discovered that U.S. Fidelis is being investigated by 40 state attorneys general for questionable business practices and the Better Business Bureau has received over 1200 complaints regarding US Fidelis and has given them an "F" as a company.

Linda of Richton, MS November 6, 2009

I purchased policy over phone on 7/31/2009. Was told over the phone that I had full coverage if anything should happen. Recently I heard a noise in the rear of my 2003 Ford Explorer. I took it into the Courtesy Ford on 10/19/2009 and they called Tier One Warrany at 800-. They were informed that within 48 hrs a inspector would come and inspect what was wrong.

They called them every day and was givben the run around. However I called Tier One Warranty 10/22/2009 and was told that no claim had been filed. I then called the Ford Company to see what was going on. Tier One called the Ford Co. to start a claim.

On Tuesday Terri from Courtesy Ford called me ans said that she had bad news. The inspector from Tier One located in Gulfport called her and told her that problem with my vehicle was not covered un the warranty. There was a problem with the rear end and not on the warranty papers which I had to call for. I proceded to called Usfidelis to complain and they were very adament that since my vehicle had over 100,000 miles is could only have limited coverage. I had to get a rental so that I could go and come to work and that is not covered also.

Now I had to call the Ford Co and get them to put my rear end back together until I can get the money to fix it. I thought that is what I was payinig for. It seems that they prey on the unknown. Now I'm stuck with the fee to have the analysis done along with the rental bill. something needs to be done about FALSE advertisement on T.V.

Michael of Cherokee, NC November 4, 2009

Call the number provided by the TV advertisement. Was never told that my Credit card was given to a separate loan company and I was never told about the loan.

William of Saint Helena Island, SC October 31, 2009

Warranty only covered less than one third of repairs, and were not sent to the repair facility, as stated in advertisements and printed materials. I would like to join class action law suit in Missouri. I paid 1,400 for no coverage as advertised.

Travis of Fremont, CA October 31, 2009

After speaking with a representative of US Fidelis I was lied to and convinced that this extended warranty would cover some of the simple repairs on my car. When I spoke with my mechanic about a problem I was having he told me that he does not do business with US Fidelis. I called a second mechanic and he told me the same thing.

When I called US Fidelis to attempt to cancel my membership and recover my money I was given the run around and told that I would not be able to get my money back. I was guaranteed that ALL ASE certified mechanics would accept US Fidelis and that they would cover any repairs needed. 890.54 in monthly payments and an initial down payment.

Axel of Lake Worth, FL October 20, 2009

The warranty cover nothing, the transmision was sliping and oil was leeking from a seal. The warranty covers very little and it is not explained to the consummer.

nick of paradise, CA October 18, 2009

us fidelis taled me into a plan. They had lots of promises with great coverage. When it came time for a claim they denided it. When I called for an explanation they cited some leagal crap that was not expressed at time of sale. Basicly they will not ever cover any repairs. So I was transfered several times. Finaly a rep. tried to extend my contract and lower the payments for the hardship that had occured. The repairs costed 600.00 and the payments totaled 980.00 So I paid for the coverage and got nothing. ouch!!!

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