US Fidelis

In 2009, I bought a warranty for $2900. My 2005 Chrysler had many repairs, As with all other complaints, I too had issues every time I called. I didn't know Tier One had bought them. I had problems with customers service there. I had traded my car and should be due refund says Tier One. So I did all the correct filings in Nov. 2011. to bankruptcy court. I called the attorney's office in Feb 2012. Of course, they tell me, " Your claim has been filed, can't tell you when or how much but watch your mail." So all I can advise others with the same problem, is to file papers, and call attorneys on a monthly basis. If they are not actually going to give us our money, then they should just say that and not do the same as US and Tier one has been doing. I'm very dissatisfied with this company.

I didn't even realize that US Fidelis had gone out of business or the scam they pulled until it was too late. I bought the extended warranty in 2009 for my '01 Ford. While on the way back from a ski trip this last week in Colorado, the oil pump totally blew out leaving us stranded 25 miles from the nearest city/town with auto repair in New Mexico. The vehicle should be covered but like most of you, I couldn't get hold of anyone and didn't know where to turn. Luckily, I found this website and someone had written stating that her warranty was picked up by TierOne, so I gave it a try.

Sure enough, my warranty previously through US Fidelis was covered by Tier One now. Although they are rated decent, their customer service is very lacking. The call taker was rude and really didn't care I was stranded with my family 300 miles from home in winter, in New Mexico. Of course, they gave me the normal run-around, all oil change receipts, the repair shop had to call them to give estimate/reason for repair, and it had to be a facility that took their warranty. As luck would have it, the shop my truck was at didn't take Tier One because of their past dealings with US Fidelis and lack of payment after services.

After many phone calls and a very frustrating two days, the customer service at Tier One agreed to let me keep my truck at the current shop and submit a letter stating why (I would have figured being 300 miles from home, staying at a hotel, $150 a day rental car in the dead of winter should have been enough, but I guess not) along with all my oil change receipts, and rental car receipts and they will consider reimbursement.

I will pursue this and work at getting my money back then post another statement. I mainly wanted to get this out there for all of us who had no idea where to take our complaints and vehicle issues. I don't know if Tier One is taking up all the contracts for US Fidelis, but it is worth a shot. It worked for me and I would never have known it if someone hadn't posted it here. I forgot your name, but thank you! I am guessing that the reason US Fidelis didn't pass it on about Tier One was because they are in jail where they should be and Tier One didn't say anything because they got money from the courts. Why tell consumers about it? Then, it becomes free money. If any of you received anything from Tier One, please post your experience as it is helpful to others in the same situation. I never received one letter, email, or phone call stating Tier One was now servicing my contract with US Fidelis. Good luck!

I never used it and found out it was fraudulent. I have all the papers; the contract is good until 2014 or 215000 miles. The car only has 97000 miles on it. I would like help getting my 2100 dollars back.

They always have a reason not to cover vehicle repairs, even system failures and parts breakdown.

I purchased a warranty plan with US Fidelis and now my vehicle is broke down and they won't fix it. They give reasons for not fixing it. I paid $2300 for the warranty and would like a refund. They tell me I have to go through bankruptcy court to get refund. My vehicle has been in the garage 3 times and should have been covered all three times. The plan was purchased under my wife's name and we are currently separated. I want to receive any monies for this since I made all payments. I also have three tows which should have been reimbursed. They claim that it's not covered but my contract states otherwise. I just want my $2,500 back.

I paid US Fidelis $2,293 for a car warranty back in 2009-2010. Now it turns out this company was running a scam. I am left without a warranty and without my hard earned money. How can I get any of this money back? How can I join the class action? Please help. Thanks.

I purchased the extended warranty and paid $2598.00 for it. They told me I was covered bumper to bumper for 5 years or 200,000 miles, whichever came first. I am currently having several issues with my vehicle. I just had a 02 sensor replaced which cost me $356.00 at Sears, and I have two rear wheel bearings that need to be replaced. Only the dealer can do it because it's a Suzuki. $1000.00 for this. I have a rack and pinion leak ($700).

US Fidelis says none of these are covered under the warranty. I paid over $2500.00 for absolutely nothing. I would have rather donated the money to an orphanage or all children's hospital. Not that I have that kind of money to throw away. I'm a poor working slob. They took the money and won't cover anything. What recourse do I have to recoup my money? Don't care about any punitive damages, just what I paid out to them.

I had purchased a warranty policy with US Fidelis, after the Ford warranty had expired on my F250 truck. I had purchased the policy November 16, 2009. US Fidelis filed for chapter 11 bankruptcy in March 1, 2010, about 3 months before I had purchased the the policy. Th policy cost me $2,523. I will never be able to get my money back from this policy. I will hardly be able to use the policy due to the policy covering very little on my truck.

I had a few mechanical issues with the F250 and took my truck to the repair shop. The repair shop contacted the policy claim department. The repair shop contacted me back and let me know that none of the repairs that needed to be done were covered under my policy. I had to take out a personal loan to to get my truck repaired. I had to take the loan out, because I'm an active duty Marine and didn't have $1,600 just available.

I talked with the policy claims department concerning what is covered on my truck. Th coverage that is on the policy and what was explained to me when I purchased the policy were totally two different thing. US Fidelis sold me a policy that really will never cover anything that typically goes wrong on my truck, as my policy covers very little.

I paid monthly payments totaling over $2300.00 for bumper to bumper 100,000 mile/5-year warranty coverage to be provided by US Fidelis. They denied me coverage for two wheel bearing repairs. I had to pay out of pocket for over $700 in repairs. I'd like my $2300 refunded to me.

I have a warranty with this company and just found out that they are a scam. My transmission went out and they will not repair it. I bought an insurance policy, account number usf-044375, on 30 July 2009 with US Fidelis Inc. I made all of my payments on time and they took the payments from my account. On 10 Oct 2011, I took my truck to the McLaughlin Ford in Sumter Sc for a tune up. When they dropped my transmission pan to do the service, they saw big chucks of metal in the transmission oil pan. They further inspected the transmission and saw that the transmission was bad and that it should be replaced. I pulled out my warranty and they called this company.

They told the service manager that I would have to provide the last 16 oil changes, in order to prove the truck was not damaged by me. The service tech and I both asked why did the company need engine oil receipts for a transmission? They further stated that without that, they would not honor the warranty.Ii have investigated this company and found out that they have scammed over 1100 personnel and that the owner had been sent to jail. They have also filed for bankruptcy. I am an army veteran of 15 years and I have never seen anything like this ever in my life.

I was mad and disappointed that I would have to pay for this myself. The repairs on my truck was over 3500 dollars. I paid this company 2298 dollars and they will not honor the contract. I had no idea that this company was crooked and that they were being sued.Ii feel really stupid. I wish to have my money refunded to me since they will not cover the contract. I am attempting to find a way to be heard and to get my money back from them. I pray that you can help.

I purchased an auto warranty through them and have a certificate for the refund if the policy was never used. I did not use the policy and called the number on the sheet and the lady says that they are out of business so I am out my $2975. Who can afford this? I know I cannot afford to lose this kind of money. So now what can I do?

I made payments totaling $2575.00 for auto warranty. I never used it and am entitled to full refund under the warranty. This company scammed me out of my money. Is there any action that can be taken?

I submitted three separate claims with U S Fidelis, and was denied all three times. Fidelis always had some lame excuse as to why they would not cover the desired repairs. The best one was that I needed to provide them with all the receipts from all the oil changes performed from the time I purchased the plan. This was for my transmission to be replaced. What engine oil changes have to do with a transmission problem I still can't figure out. Anyway, when I did provide the receipts, they told me I had to have the transmission removed, then they would send someone to inspect the transmission to determine whether or not they would cover the damages. They also stated that I would still have to pay a $1500.00 deductible. So much for 100% coverage. To make a long story short, I got tired of dealing with them. I was able to purchase a used transmission on-line, and the Chevy dealership installed it for a total cost of $1500.00.

The best advise I can give someone regarding after market warranty companies is to ask one of your reputable car dealerships service manager who they recommend. They cost a little bit more, but they don't give you the run around like the ones you see on TV, or the ones that send you "your factory warranty is about to expire" warnings in the mail. Like the old saying goes, "buyer beware!"

I purchased the extended warranty of 5 years for about $2500.00. A down payment of $150.00 had to come out of my pocket and $500.00 for work done on my AC. The shop I took it from kept calling and saying they have not been paid yet. I'm lucky that the shop knows us and is still willing to do business with us. I just would like the money I put into this fraudulent scam be given back to me. I have bank records, I can obtain the car repair invoice and the initial down payment from my creditor. Please contact me if there is a class action lawsuit.

I bought an extended warranty for my car and was told that it would cover needed repairs. I have had to put out almost $1000.00 on repairs that weren't covered, not to mention that most repair shops won't honor the warranty because the company went out of business. I paid over $2400.00 and was promised that it would be honored for 5 years. I can't even get an answer on what type of coverage I have. I feel that I have a right to a full refund.

Horrible warranty company! I was told my water pump and belts would be covered under my warranty and one of my belts seized and US Fidelis said it wasn't covered. Please contact me with the class action suit information. Paid my warranty in full and no coverage. Scam, scam, scam. These people should be in jail.

I purchased the extended warranty and did not file a claim. The warranty ran out and the company said a 100% refund would be available to me. The company is bankrupt and no refund. Can this be resolved? The amount of my refund should be $2684.

There Long Island Fidelis Craig Martin is very rude and claims to call you back. Instead of signing the person up, they never call. That is why they got the owners got indicted for stealing money and so on charges.

I think this is a scam. We received a card in the mail from this company requesting "Immediate Response." "This notification is to inform you that your factory warranty has expired or may expire soon based on mileage or age. To avoid the high cost of automobile repairs, call us immediately with you Vehicle Identification Number (VIN) & exact miles to extend coverage on your vehicle."

I saw a scam alert on your website "Class Action Filed Against U.S. Fidelis" which had a very similar business name from the same state with the same purpose & who had been repeatedly warned. I just thought I'd let you know. I took a picture of the card in case you want me to email it to you.

The overall service sucks. I was contracted additional 100,000 miles or 5 years warranty, whichever comes first on my 2004 Honda accord lx. I was told it would cover bumper to bumper and now I needed a sensor for engine it was not covered. I was told I was able to get the funds back. I paid a total of $1,775.00. I want my money back and writing a complaint. No one seems to have got any funds back. I need to file a lawsuit. I kept all the papers to have for records. I'm wondering if writing a complaint is a gimmick too!

I am a consumer attorney investigating the business practices of US Fidelis. Anyone with information about this matter, please contact me to discuss in confidence.

I was told I was not going to get a promised refund when I canceled my warranty. It was when my husband lost a 15-year job during the recession because US Fidelity had filed bankruptcy. I trusted Rusty because he was a spokesman for this company. I am due $1,200 plus and I can't believe I was so naive. I filed all the needed forms, but I may never get the money I was told.

I have paid for an extended warranty from US Fidelis and have not received any required services. I would like all of my money back.

I took out the bumper to bumper paid coverage in 2009--paid $395.00 down and paid $143.33 a month until March 2011 when there was supposed to be no out-of-pocket money for repairs. Three weeks ago, I needed a compressor on my car. They only paid $500.00 and I had to pay $749.00. On 4 Oct 11, my car went in the shop for a starter. They paid $205.50, leaving me with $241.06 balance. They falsely advertised by saying no out-of-pocket money or deductibles.

I purchased an extended warranty in Aug 2007 for an additional 60000mi/48mo.250.00dn.148.mo., for 24mo. Paid in full. It was stated that if the warranty was never used some % of the purchase price would be refunded. Warranty expired Aug 2011. When I called to check on my refund, I was told they had gone bankrupt. I only drove 15000 miles in those 4 years, so I didn't use many of the 60000 miles. I thought I should have a pretty good refund coming after paying $3800.00.

The one time I did try to use it, I was told it didn't cover that item anyway. After hearing and seeing Rusty ** on the TV commercial, I thought I couldn't go wrong, but I guess I wasn't the only one fooled.

Thanks Mike from Comanche, TX

I had finally finished all my payments ($97.90 a month) paid in full to US Fidelis. Yesterday, my car broke down. The dealer called US Fidelis and told him none of the work needed was covered. It is going to cost me $887.37 which I do not have to fix it. All this time, I have been paying for extended warranty. Now, they say it is not covered. Something must be done about US Fidelis, besides just filing a complaint. We all should come together to file a class action suit.

This coverage was purchased for a warranty for a vehicle I used to own as I was told by seller Mepco, who advised me that if I no longer need the coverage on my vehicle upon purchasing that, I could cancel and receive payment back (partial). Upon calling the company to do this, I have been advised more or less that I have been swindled out of $3,000.00. The company Mepco was the one who debited the money out of my account, but they have stated more or less that there was nothing that I can do about this and that the company is charged with fraud. Now, I am trying to find out what I am supposed to do about the money that had been took from me. Please contact me if you know what I need to do in this case. I have all the paperwork, contract and response to all this matter as well as copies where and who took this money from me. Please respond ASAP.

I purchased a car warranty from US Fidelis to cover the transmission, so when mine went out, there would be no problem, right? Wrong. I called the number and I was told until when I was covered and for how long. I actually had to have the mechanic call the shop. Now, I'm dealing with Tire One, who says, "Nope, only $775 dollars and we need three years of receipts for the oil changes." After telling the mechanic that $775 would be covered, they got smart with the mechanic and acted like they didn't know what he was talking about. Then, I learned how the founders of US Fidelis got indicted, and Mepco finance maybe involved too. I called them too, who said in a nut shell, "It's not our problem. We just took the money."

I obtained a warranty with Dealer Services/Mepco in 2006 and paid $2,978. The agreement stated that if you had not used the warranty or cancelled at any time, you would get a refund for 100% if you maintained the policy for the full term. I have patiently been waiting for Sept 2011 when my warranty would expire so I could receive the refund that I was entitled to because I did not use their services over the course of the warranty.

The company was bought by US Fidelis which recently filed for bankruptcy, as well as indictments and lawsuits, leaving me unable to receive the refund that is owed to me. I was given no notification that ownership switched hands and that chapter 11 was being filed. They simply took $3,000 from me and giving me no way to get my refund!

I purchased their extended warranty for 100,000 miles. I heard some disturbing news on the radio that they are having problems. I have been trying to call them, but I can't seem to reach anyone from U.S. Fidelis. Their "Peace of Mind" pledge is making me nervous. I'm a NASCAR fan and when I saw the ad with Rusty **, I called and signed up. They have been deducting $97.94 every month for over a year. I would like to verify with someone that the extended warranty is still valid. I haven't used the warranty yet, but my car already has 147,000 miles on it.

I bought a contract with US Fidelis in 2008. I have never had to use it until now, 7/2011. About three weeks ago, I went out to go to the store, started the car (a 2006 Chrysler 300 Limited) but the car would not shift out of park so I called my AAA tow truck to come tow to a dealer shop. The tow truck driver removed the housing from the gear shift and showed me a little pink plastic piece that had dried and broken disabling the gear shift from working. He showed me a little spring that I could press with my finger and the car would shift.

I drove the car for two days with no other problems. On day two, I'm driving along and suddenly the automatic trans did not want to change gears. I slowed down and came back home. The next day, I called the tow truck again so he could tow me to an auto dealership. They told me that it would cost me $285 to repair the gearshift. They called me the next day and said they found a seal that was leaking and that I needed a new seal. I had never seen any kind of engine indicator light, no leakage on the ground nor anything else.

I'm an old-school guy and I take excellent care of my cars. So I told them I had an extended warranty that I thought would cover the repair of the transmission. I told them the warranty was in my glove box and they could call US Fidelity to verify the warranty. They told me the next day that the warranty people said they didn't cover seals or gaskets on transmissions. So I have literally been paying about $100 a month for almost three years for nothing. I am totally disgruntled and upset. I hope there is something that can be done.

U.S. Fidelis has been drafting a monthly payment of $110 per month from my account since 12/08. I have attempted to contact them about repair issues, twice, during this time. I was told that my problems were not covered. I attempted to contact them on May, 2011. All the numbers I had were no longer in service. I tried to look them up, but cannot find a number to contact them. I invested a lot of money for this warranty and now that I need to use it, I cannot find them. I want my money back!

I purchased an extended warranty for my 2006 Dodge Mega cab for $2,832.00 for 4 years or an additional 101,000 miles, whichever came first.

I bought this so- called policy for the very reasons it was advertised on TV. I took my 1993 Ford Explorer to have the air-compressor repaired and was denied because the repairs were more than the value of the truck the so-called policy cost me $2,000 and the repairs are under $1,000.

This company was contacted on 07/18/11 to file a claim using my warranty by the Dodge Dealership in Huntsville, Texas. Explaining that my 2004 Stratus SE was in need of engine repairs. The machinic got back with me expaining all the warranty company was going to pay was $1,800.00 for any engine repairs workbefore knowing what the problem entails. I was told by the machanic looking at the the car it may need a new engine or rebuilt one. I contact the warranty company 07/20/11 and was told I had to pay $285.00 to have the motor broke down to find what is the problem and asked where did they come up with $1,800.00.

I was told according the Blue Book, I explain to them I too check the NCA, and Blue Book value with the dealership where I purchase this vehicle and was told the fair market value was $ 6,375, less $2,400.00 due to milage 196000, and in need of engine work which leaves $3,950. I did every thing I was told to do submitte a maintenance history of oil changes, warranty paid in full and still paying. I am waiting to hear back from the machanic and warranty company for results.

I saw a very convincing commercial for Fidelis - and how they sponsor NASCAR and thought I would give them a try. I have invested over $3000 for a warranty on the vehicle I used to own. When I traded my vehicle in, the dealership explained that all I had to do was contact Fidelis for a reimbursement.

I purchased an extended warranty for 2005 Dakota. The truck overheated while driving on expressway during busy time resulting to engine failure. Claim was denied stating that the water pump caused the damage and that they would not pay the claim.

In the last year, I have had to pay close to 4,000 dollars for car repairs that should have been covered. I have in the last 9 weeks been talking to US Fidelis for covered car repairs. My garage faxed all my maintenance records 4 times and at all 4 times, was told they were never received, as I was also told. After making about 30 calls, I was then told that the company was gone. Tier One has taken over the contracts and in 5 business days, I was approved for the car repairs. I was so stressed I was put on medication during this time. 9 weeks for a covered car repair is ridiculous. Please include me in the class action lawsuit.

I purchased an extended warranty with US Fidelis and now the company has been shut down by the attorney general in Missouri. I paid over 2,400 and the last payment was made a couple of months ago. The lady took my payment over the phone even though I just found out they have been shut down and the two owners have been indicted. What can I do? I lost my job and struggled to get these payments made, which I paid off and now I have NO warranty. How can I get my money back?

Has not covered any of my three (3) submitted claims and now they have filed bankruptcy in 2010.

Continues to debit my account after being requested to stop. Bank is now involved in stopping debits.

I saw US Fidelio garages ad on tv and called. I purchased extended warranty and paid over $1100.00 dollars. When my transmission needed repair, no garage in the state of Tennessee accepted their insurance. After requesting a refund and sending all the notorized documents that US Fidelis requested me to send in for a refund, I was told that the company filed bankruptcy and that no refunds would be given. I was very upset after submitting all the requested documents to US Fidelis to be told no refunds. I have all of my paper work and request to join in the class action lawsuit against US Fidelis/ MEPCO if Tennessee files such an action.

Back in 2-18-2009 I got a service contract with US Fidelis.When I got this contract I was told that I could go to any License Repair shop.I let the agent know that the only repair shop we used was Midas,The agent said that was no problem.under this contract agreedment I had a $50.00 Ded.on 4-27-2009.I had to take my car in for services I need a new water pump which is cover under my contract.now before i went to Midas I called Fedelis find out is my contract was active ,it was so I let the agent know what was wrong with the car and we was geting ready to take it to Midas is that a problem.She told me no .so I asked her the only thing I have to do is show them my card pay the $50.00 ded,and they will call your she said yes.It didn't work out that way, when Midas called them and told them what the prices was they deined my claim.So we had to pay the whole thing .Now later when I called fidelis why they deined the claim they told me that midas labor was to high so we couldn't use midas I asked the agent why didn't your tell me this earler when I called ,she didn't have a answer for me.

On 07/03;2009,I had to get a new Alternatoe so this time when I called Fidelis I asked them which services shop I can use which they would have no problem with ,The lady on the phone named a few then she name one that was close to me.:AAMCO" so I had the car told to the shop.When we got there the owner of the shop would not take fidelis he told us that they alway's denied the claims and there services poeple alway's take to long to come in see the problem of the claims.ok so we paid for the work to be done ,and we told him we will put in the claim our self.

Unfortunately I bought an extended warranty for my 2033 XL Envoy from NAWS, National Auto Warranty Services, who has changed their name to U. S. Fidelis, and claims they are going bankrupt. One of the offers that was made to encourage me to buy this warranty was the Refund Certificate, 100 percent of the Purchase Price which in the event my vehicle need no service during the 60 months to 100000 miles, I would be refunded the amount of $2,820.00 which I paid for this warranty.

I also bought a warranty on my 2006 Impala, which is supposed to be still under warranty. I talked to a representative regarding my refund; they sent me a form by e-mail requesting my claim for the $2,820.00, the number they gave me is Case Number **. The form does not have names spelled right and the address : United States Bankruptcy Court, Eastern District of Missouri, 111 S 10th Street, 4th Floor, St. Louis, MO 63102. Bankruptcy and Missouri are spelled wrong on this form.

The form number is B10 (Official Form 10) (4/01). I have an eerie feeling that this is just another scam to divert their customers from bothering them. I put a return address on both envelopes, one to the U.S. Fidelis (sending them a copy of my Refund Certificate, 100 percent of the Purchase Price) and one to the Bankruptcy Court. Hopefully I hear something from one of these addresses that I sent the information to, which was requested that I do from one of their representatives at this number 1-800-699-7698. My husband and I have an account still opened with this company. They still will honor my account with them on my Impalla 2006. I've used the warranty for this car, and have had to pay $100.00 deductible each time. I'm just perturbed with the fact that I've been given the runaround regarding the refund on my Envoy. Hopefully these addresses they gave me are correct, and I will not receive them back. I just wanted you to be aware of what is going on with us. I will keep you posted.

I purchased my premier extended auto warranty from US Fidelis in the amount of $3,312.00. At that time, they stated that the contract would cover my vehicle for 60 months or 80,000 miles, whichever came first. This was stated in writing on both the one-page Vehicle Service Contract with US Fidelis and the Payment Plan Agreement with MEPCO. My car has not yet reached the years nor the mileage. The service company is Tier One Warranty.

In 2010, they paid to rebuild a transmission put into my car which they guaranteed for one year. It took the Tier One representative almost one month to come out and look at the car, that was one month that I didn't have a car! Less than a year later, the transmission failed and they had to replace it. Again, time without my car because they would only give you a rental for one week!

The latest problem I'm having with them is that they will no longer honor my contract which is less than 1.5 years old. I need a part for my car which is covered under my contract. But Tier One told me that they can no longer honor any claims because of the Limits of Liability under the Terms and Conditions of my contract which states that, The dollar total of all benefits paid or payable under the contract shall not exceed the purchase price of the vehicle paid by the original purchaser of this contract'. I purchased my car for $14,900. How would the repairs exceed that? The terms also state that The total dollar benefits payable for any single repair or replacement shall not exceed the cash value of the vehicle immediately prior to breakdown.' This repair of the ignition cylinder costs only $472. When I purchased the contract, as stated on the 2 documents listed above, the terms are 60 months/80,000 miles' neither of which has been reached!

When I argued this to Tier One, I was told that they would look into it and call me back but that has not yet happened which means I'll be paying for this latest expense. They also put a fuel pump into my car and paid what they considered as reasonable and customary as provided in the contract, so I had to pay for the rest. So how are my repairs excessive? My feeling is that this contract has cost them enough money and they're done with me. Is there anything that can be done about this?

They say they will not fix my head gasket that is leaking. In some states, you call the attorney general(Minnesota, a health insurance problem) but in Wisconsin, you call the insurance commissioner or go to (oci.wi.gov), download the form and fax it back to them or mail.

I purchased an extended warranty service contract from US Fidelis on Oct 30, 2009. Twice in 2010, I needed repairs to my car that were covered, as I was told at the point of sale, by this contract. Both repairs were denied, so I had to pay for all parts and repairs out of pocket. On Nov 5, 2010 I canceled this contract, using all the required forms sent to US Fidelis and Mepco Finance Corporation. I paid this company $130.00 down and $101.88 each month for a year. I have attemped to contact the Mepco Corporation in order to get a refund of my money for no service.

I was told to contact US Fidelis. I was told by US Fidelis that they were under Chapter 11 protection. Is there any way I can file a claim to retrieve at least some of my money? The company has not spent one cent on any repairs and lied to me from the beginning of this process. I am not a wealthy person. I do not have money to just dismiss as a lesson learned and see it is left in the accounts of a dishonest organization.

Back in December 9, 2010 at 11:44 AM, I sent you a consumer complaint about US Fedelis Inc. I was wondering what is going on about it. I hope someone can get in touch with me and let me know what is going on about the complaint. If you did not get my complaint, please call me at this number ** and leave a message. If I am not home, I will get back to you as soon as possible. Thank you for your time, and I hope to hear from you soon.

This service is the biggest scam on the planet. I purchased this warranty in Dec. of 2009 (just as they filed for bankruptcy) and paid over $2000 for the 100K or 5-year coverage on a 2003 Chevy Silverado with a Duramax Diesel. To date, they have never covered anything that has gone wrong with the vehicle! The first claim was for an oil cooler, not covered. Next, a power steering pump, not covered. And finally, a water pump. Okay, this was covered! But I was then asked to supply oil change records for the past year. I faxed over this information of having changed the oil as called for by the General Motors factory. Well, they said I needed records of 12 oil changes to be in compliance with this so-called warranty. A diesel requires twice the oil and does not need to be changed as often!

Please let my bad experience be a lesson for anyone reading this. Don't do business with US Fidelis or their so-called "fulfillment" company. I wasted over $2000 with this company. If there's any type of class action suit to pursue, count me in! Newton **

Effective date 07-30-09: my water pump went out on my Dodge Magnum. I called Mepco because I only got one letter from anyone since I bought the warranty. The person who sold me the warranty did not disclose to me the fact I had to have my oil changed by a professional. I'm 43 and have been changing my oil on my vehicles every 3000 miles when I used regular oil, and since I was sinning Castro Syntel Ever 5000.

I was told by the person from Choice manufacturing, another companion associated with these rip-off artists, that I was not going to be eligible because I did my oil changes. Now I'm really having a difficult time understanding what water pump failing has anything to do with changing oil. These two components aren't even related, as in it doesn't matter if I change my oil or not. It won't affect the lifespan of my water pump.

Also, if having to take my car to a professional mechanic was disclosed to me when I bought the warranty, I would not have bought it. So, I really would like to know who is filing this class action lawsuit and who I can contact. I was wondering if this falls under the Dept. of Insurance and if I can file a complaint there also. I really hope these guys go down. I will give my full cooperation to anyone who is taking action against these thieves.

I purchased Car Repair Warranty in August 2009 from US Fidelis. I paid them $80 per month. Last month, November 2010, I had $990 transmission repair bill and US Fidelis paid zero. No car repair garage accepted the warranty. No garage anywhere in Tennessee accepted the US Fidelis extended warranty. I cancelled my warranty last month and have received no refund. I was told to write Tier One Warranty for a refund. I filed a complaint with Tennessee Attorney Generals Office.

Hi, my name is Pasquale **. I am a retired mechanic. I worked for the New York City transit for 25 years, which means I did work on the buses to get all New Yorkers around. What happened is my 1999 Jeep Grand Cherokee Laredo transmission is going bad. I took my jeep to a friend of mine who rebuilds them. He called US Fidelis and talked to the claims person who went through the whole thing and tell him it is not covered because I have no bill from any oil changes from a licensed repair shop. That is when I got on the phone and told the claims person I told US Fidelis I do my own work on cars with my son. They said ok. I started with U.S. Fidelis back on 7/29/2009, paying $101.92 a month. I called them back because I was having a hard time paying, so they lowered the payment down to $82.87 a month.

If you can help me, please call me as soon as possible. Thank you very much.

P.S.: Today is 12/9/2010 and I am stopping all payments to U.S. Fidelis on my credit card.

Hi, my name is Pasquale **. I am a retired mechanic and worked for the New York City Transit for 25 years which means I did work on the buses to get all New Yorkers around. What happened is my 1999 Jeep Grand Cherokee Laredo transmission is going bad. I took my Jeep to a friend of mine who rebuilds them.

He called US Fidelis and talked to the claims person who went through the whole thing and told him it's not covered because I have no bill from any oil changes from a licensed repair shop. That was when I got on the phone and told the claims person that I told US Fidelis that I do my own work on cars with my son. They said okay. I started with US Fidelis back on 7/29/2009 paying $101.92 a month. I called them back because I was having a hard time paying so they lowered the payment down to $82.87 a month.

I have 5 cars: a 1969 Mach1 Mustang, a 1965 Mustang Modified, a 1990 Mercury and a 1987 Mercury. I buy a case of oil and when it is time to change the oil, I go get an oil filter and change the oil. The Jeep has an oil reminder and in 3000 miles, it goes off when the oil has to be changed. If you can help me, please call me as soon as possible. Thank you very much! P.S. Today is 12/9/2010. I am stopping all payments to US Fidelis on my credit card.

I purchased an auto warranty for my CRV 2 1/2 yrs ago. I had to put into the shop for the first time since I got my CRV and they are refusing to pay for the work. Stating that they don't pay for any diagnostic work, how can they not pay for the work when I pay for the service every month. I was going down the interstate at night and lost my headlights. Now, I'm not able to drive my car until its fixed at my cost.

On 7/31/09, I purchased a vehicle warranty from USFidelis an extended warranty Co. on my 2004 Dodge truck for the sum of $2,975.00. This was a five year warranty. In Oct. 2010, I bought a new vehicle and no longer needed the warranty.

Tried to cancel the warranty as instructed in the contract and was told USFidelis had gone out of business and filed Bankruptcy. I am in the process of getting a partial refund from one of their partner companies. However, under the prorated refund policy, I should receive a fairly hefty refund from USFidelis. I get the runaround every time I call.

We purchased an auto protection plan from U.S. Fidelis for $117.71 every month for many months. 2 days ago, we had trouble with my wife's car (during a move). The "check engine" light came on. When I listened under the hood, I could hear a "hissing" noise. It was diagnosed by our mechanic as a vacuum leak. When we called U.S. Fidelis, we were coldly informed that none of the gaskets are covered by our plan, only the "hard parts that are internally lubricated"! Gaskets are necessary to keep engine fluids in place and to seal it up against dirt and other contaminants. Without them, any vehicle would stop running in short order.

We now have to pay the entire parts and labor cost for replacement of the "uncovered" intake manifold gasket (a serious repair) and possibly the replacement of the intake manifold as well. This is one of the many that is known for cracking and spewing coolant all over the place causing a large repair bill! Ford Motor Company has also refused to help us, despite the fact that they installed the defective part in the first place. We are both disabled. In short, I hope U.S. Fidelis is sued for as much as possible, and that they are forced to pay triple compensation to (we) the customers that they have so royally ** financially!

I was within six months of paying off my contract with these people and filed a claim on a water pump and they refused to pay my claim. I feel as if I want all of my money back. When I first started with them, I ask to get out of the contract and they told me no. I said fine, maybe this will be a good thing and struggled to make the monthly $79.00 a month payments. I make $985.00 a month and this was a burden and when I needed them. They found a way to needle out of their bargain.

I purchased an extended auto warranty insurance from US Fidelis on 5/16/2009. I placed a $100.00 downpayment on a 100,000-mile policy that was for 5 years. My monthly payments were for $62.00 a month. On October 19, 2010, I traded my 2004 Pontiac Grand AM for a 2008 Eclipse. I informed Tier One Warranty LLC that I was cancelling my warranty. The company sent me the cancellation papers and I also contacted Mepo, the finance company.

I was current on my payments and I never had a claim with US Fidelis. I am entitled to a refund check from them. I called Tier1 on 11/15/2010 to find out when my refund was to be sent. Then did they inform me that US Fidelis was under bankruptcy? I am a consumer and US Fidelis should of inform their customers that they are in bankruptcy. They are still taking people's money under Mepo Finance Corporation at 111 North Canal, Suite 375 Chicago, Illinois 60606. I am very angry. I want my money that is owed to me. My contract states that I am owed. The refund, I want it.

I purchased an auto extended warranty service plan for my vehicle. The sales rep advised me that my vehicle would be covered for an additional 1000,000 miles if I purchased the plan. I then asked the sales rep what would happen if I sold or traded my vehicle. He stated I could transfer my plan to a new vehicle at no additional cost.

Well, nevertheless, I traded my vehicle. I called the company and advised them that I need to transfer my plan to a new vehicle. He informed me that it wasn't possible, so I advised the sales rep. that I need to cancel my plan. He transferred me to the cancelation department where I was told that I would receive money back from this plan. I called to check the status and they told me they have filed bankruptcy.

This has caused financial hardship for my family as well as me due to losing approximately $1,000 for a service plan. Plus I had to pay money out of my pocket to get my vehicle repaired that they failed to fix after they advised me that it was covered under the service contract. Now I'm out of an additional $2,500.00 for a new service plan. Estimated total lost is $3,500.00. This hurts.

I took my truck to my repair shop for work to be done. My repair shop contacted the warranty co. listed above to ask for approval for the coverage. My repair tech called the company and was put on hold for more than 20 minutes several times during the day(11/02/2010). Being a very busy shop, my service agent could not be on the phone for long periods of time because he has to deal with other customers.

I called the company that day to try to get something done and the agent I talked to was rude and not concerned about my request. My repair shop was unable to start repairs on my vehicle that day. This vehicle is the only vehicle I own. I am on a fixed income ss disability, and have medical problems which I need the vehicle soon. I cannot afford to rent a vehicle and the warranty policy says I can get a rental once the repairs are approved.

I contacted the company on 11/03/10 because my repair shop faxed the required documents to the warranty company at 9:40am. I called the warranty co. on 11/03/10 at about 11:45am and the agent I talked to said the request might not be completed for another day. The customer service agent I talked to on 11/02/10 did not tell me I needed the certain documents to be faxed to them or I could have faxed them that day and get going on the repairs. So I am without a vehicle for at least one or maybe 2 more days. I need a vehicle due to my medical problems. I have made every payment on time. I feel the company has not adhered to the level of service as stated to me when I got the warranty policy.

On 12/15/09, I purchased a warranty from US Fidelis with a down payment of $150.00, at $105.21 a month. I have paid my premium on time, until I put in a claim for a repair. I was told that my contract was invalid because I had a salvage title. I have no salvage title. I went to the place where I bought the car and asked Ed about it. He said it wasn't a salvage title. After calling and talking to someone named Mike, who couldn't answer my questions, he only gave me robot answers. I finally was able to get to a supervisor, who told me to fax a copy to her, front and back. She said she would look it over and get back to me. I waited two days and called her back. I got Mike again, who wouldn't let me talk to Jackie. He told me that she said I now had a branded title because of n odometer discrepancy and should not have sold me the contract.

I read the guy everything that was on the title and he sent me a contract that was revised. I can't get any answers on when I am going to get my money back. He said that I was paying for an invalid contract. This sounds like a ripoff to me. I want my money back soon.

the company has filed for bankruptcy and did not inform their customers! I have been reading absolute horror stories on the internet this past week. The owner is building $17 million home with my /our money. They did very deceptive selling of contracts using false sales pitches. Every news agency has been reporting and investigating these unbelievable allegations. I have also read that at least 40 states attorneys have jumped on the 'bandwagon' to try and get 'investors' monies back. I am now one of them. Who and how do I get on this 'bandwagon' and try to get my money back?

I was told when I purchased this warranty that I would have 100,000 mile coverage. At the time of purchase, I had 49,000 miles on my car. My question was, would this 100,000 miles be an addition, covering me to 149,000 miles? The answer was yes. This was Oct. 2007. Now my car is in need of repair and I was told my warranty has expired. I am on a fix-income and a child in college. 2000 dollars is a great expense for me. And being disabled and needing my car for numerous doctor's appointments, it's a big loss to me. When I called the company, they told me that my coverage had expired at 101,000 miles. I also had a warranty from the car dealership for 60,000 miles. By doing the math, US Fidelis was only covering me for 50,000 miles. Why would I pay 2000 dollars for 50,000 miles? I pay this company for 2 years, with no late payment and no bounce checks. Now that I am in need of them, I am unable to use them.

I was quoted over the phone $2500 for a 100k mile warranty on my 03 Mercedes. The salesman offered me a lower rate than quoted if I signed up the same day. He told me that everything under the hood would be covered and so I signed up. I have taken my car to Benz 4 times now and the warranty covers nothing. I am out $1700 thus far and I am not paying any more.

I purchased a bumper to bumper warranty for my Jeep in 2009 for $4,380.00 by US Fidelis. When I was going to use it in 2010, Chrysler told me that my warranty wouldn't cover my sensor problem. It seems that every time I tried to use it, nothing was ever covered. I had never used my warranty and couldn't understand why nothing was ever covered.

With only three months to go to finish paying my warranty off, I decided to cancel my warranty. US Fidelis told me that I was only entitled to $800 which I thought was unfair because I was misled and told that it covered a lot being that it was the Platinum Coverage. I had paid $4,000 off and feel that this is unjust. My friends told me that I could possible fall into this class action.

We were contacted about the "extended bumper-to-bumper warranty' on our vehicle. We turned down the offer initially. However, they continued calling, offering us a better deal or price each time. We eventually decided that it would be to our advantage to take their offer as our vehicle was getting older. We finally had a major transmission leak which led us to call in on the warranty. At that time, we learned that the warranty did not cover any seals, regardless of how major it was. Then, the AC compressor went out on the van. Again, we learned that it did not cover any AC problems. It appears that this bumper-to-bumper warranty is confined to only the "internal" workings of the engine or transmission themselves.

I was told over the phone that if I bought the no deductible plan, there would be no hassles and the warranty would cover everything my dealer warranty covered. They told me if I put the entire amount on my card, I would get a deal. Finally, I gave in thinking it would benefit me to pay the entire amount, lowering the price from 2,900 dollars to 2,500 dollars. One year later, they refused to fix my water pump. Now I can't even get someone on the phone to listen to me. I get put on hold until disconnected. I am at the point of tears. I want my money back but don't know how. It's not fair. There is more that happened that violates my rights. Please help so I can explain in full everything they lied to me about.

I tried to transfer to another car and was told I can't do that. I tried to cancel the contract and found that they had filed for chapter 11.

I got one of these so-called after-market extended warranties through US Fidelis. You see the commercials and they say they pick up the cost of repairs. They farm out your extended service contract to outside companies.

My alternator went out and this was my first dealing with this so-called extended warranty claim service. They sent my garage a used alternator. When I called them and asked about this their response was, "Your vehicle is high mileage and thus we aren't going to put new parts in there." They paid a minute cost of putting my new alternator in.

Now my AC system went out. When one looks at the service contract it says it covers the compressor, condenser, coil/evaporator, and clutch. My garage called me today to say that the company would only pay $500 on a bill of almost $1200. They said the AC system is covered by limited liability. There is nothing in my contract about them only paying minutes for amounts for vehicle repairs.

The representative told me $500 for electric system repairs, $2500 for transmission, $3000 for an engine, etc. When I bought this so-called extended warranty, I was under the impression that it was insurance to pay for vehicle repairs. Now I am stuck paying the remainder of the repair bill due to this sham of a warranty. All in all this, is going to cost me $1000 out of my own pocket for two repair jobs that should have been covered under the coverage of the warranty.

I paid $2,000.00 for the warranty of car and was told that it would be covered for 5 years or 100,000 miles on engine and transport, as well as rental and towing. The transport cost $2,600 and I am told today they will only pay $800.00 and only $100.00 total for rental of car which I need for work. I was told by someone in their office that I would be paid for as long as car was in shop. This company is a rips off consumers. This should be against the law.

Now, I was told that I have to pay $1,750.00 for my car repairs when I already paid them $2,000.00

My problem with this company is simple. "They don't pay their claims". I have tried to get my AC repaired and they claim that the part isn't covered. Nothing is covered with this company. I thought this company was on the up and up. They lied about everything.

I purchased an extended warranty policy from US Fedelis for a total sum of $2500 dollars. My last payment will fall in December of this year. I have had my vehicle into a local Ford dealer for repairs thinking that these repairs were covered under my extended warranty. The first repair was to an injector; the engine had to go into for this repair but Ford was told by US Fedelis that this part was not part of the engine and was not covered. I had to pay $1049 out of my pocket. The second repair was one month later, the vehicle stopped and would not start.

I took it to Ford where they discovered a defective fuel valve and a defective high oil pressure valve. The engine had to be torn down to get to these two valves. Us Fedelis said that they were not part of the engine and they would not cover these parts or labor. This cost me $1900. I feel that none of any future work will be honored by US Fedelis and would like to know what I can do to stop paying for a service that has been a failure at best so far and does not appear that it will get better in the future. Thank you.

After purchasing my policy on 10/27/2009, I was told that I had bumper to bumper warranty with a $100 deductible. They told me I had to sign up then to get a great discount which made me feel pressured. I had a repair done on 12/8/09. I ended up having to pay a total of $246.23, that included my deductible. On that same repair date, I needed another repair done for an electrical computer in my car.

They denied the claim saying it was spelled out in the contract and it wasn't a vital part to my car. After trying to get it repaired again through calling US Fidelis trying to convince them to get repaired since my air conditioner does not know when to turn on, my lights are messing up, and other problems as a result of this part.

My car's main computer is now out and now I have to pay over $500 to get it repaired eventually. I am canceling my warranty this coming Monday because of their inaction and the effect it has had on my vehicle. The consequences are that they would not cover the part entirely so my part has now went out affecting the parts of my vehicle. Plus, now I am going to have to pay out of pocket to fix the part. I also had to pay more then the 1$00 deductible and my warranty was not bumper to bumper. I feel mislead and taken advantage of because they pressured me, telling it would be bumper to bumper and had to get it now as a good deal. I am out $150 deposit plus $112.50 from 11/27/09 to 6/27/10. I feel I should get a 100% refund plus the part should be replaced at their cost because of the damage and suffering without air in vehicle.

I bought my warranty about six months ago for $1700,00.00. I brought my car in three days ago for AC compressor as I found out later. Madis sent my paper work in to get the ball rolling and what happens is they refused to approve. They say that I didn't service my transmission six months after I got the contract. It's a lie. My transmission was inspected and was told that there was no further service required. They say that I was supposed to do a flush and new trans filter on my still pretty new car. It's not in my warranty; it never said to do this and it just stated to service the trans. So now, they say my contract is no good and won't give me a refund. Somebody help me!

I have a three-year-old son that has to ride in a 110 degree heat which is not fair to him. I am a disabled Vet on lost of medications and the heat really makes me sick, plus, I just spent over $90 on a rental car waiting on approval and losing the money I paid for the warranty and missing classes in college to take care of this. I still have to pay to fix the AC out-of-pocket.

I purchased an extended warrenty from us fidelus. They advertised no more expensive auto repairs. My car engine over heated and the head and block was warped. The repair facility contacted us fidelus and they denied the claim. I paid over $1800 for an extended warrenty and when I needed it, I received nothing but lies and excuses and now I'm stuck with a bill in excess of $3000 on top of the loss of the $1800. Please don't let this happen to anybody else.

i wrote and cancel this contract on 6/15/10 becaused my car was in a accident-and was a total lost so i no longer need it. looking for refund on my balance on my contract that i didn't use. us fidelis filed chapter 11

Purchased extended vehicle warranty. Followed proper claim procedure as outlined in the contract, parts covered per contract. However US Fidelis denied coverage and refused to pay. contract states they pay rental car, which they denied paying as well.

Was pressured into getting the policy when I called to inquire. They told me that the policy would cover any of the parts listed under my plan. Well since my parts have gone bad, and they only covered a percentage of it. My transmission was $2700 to replace...they only paid $2000, claiming a limit of liability. Well they never explained this upon signing up. They also said it would cover my electrical components, only to find out that it covers only one or two electrical parts.

I had to pay for 2 diffrent car repair bills becs Ameritrust never received my file. Mepco took pymnts from my visa every month, sent the money to USFidellis but us fidellis never sent my info to ameritrust warrentech. An atterny can contact me but im not paying for anything. Im owed money.

I took out a warranty on three vechicles with them after they convinced me that it was a good deal, then when I got the papers and saw that I had to have a 1000 miles on my truck and 1500 miles on the other two vechicles, I called to tell them that I couldn't put that many miles on my vechicles in a year,they said yes I could and talked me into not cancelling it. I called again after six months and tried again to cancel, and the lady told me that the warranties were half paid for so I might as well keep it.then the cadillac sprung a leak in the radiator, I called to see if it would be covered and was told it would not be, as it was a maintance item and was not considered to be the life of the car. I tried to cancel again and they would not hear of it . I finally called my credit card company and told them the situation and they stopped the payments and told me to send them a notice, which I did and they still sent me a bill in the mail to pay it.

i contracted for an extended warrenty on a 2004 Volvo XC 90 im May 2009. In November 2009 my timing belt broke $850.00 and they denied the claim. Im May 2010 my transmission broke $6100.00 and they denied the claim. They actually required that the Volvo dealership to dismantle the entire transmission and when they could not they would not honor the warrentied $2500 under contract. I cancelled the policy this month but to date am out of pocket $1400. This company is a complete scam

extended warrant information they informed me that US Fidelis had declared bankruptcy. My contract with US Fidelis cost me $2290.00 with a $100.00 deductible. I understand that there is a class action suit in process and would like to be included if possible.

On 2 seperate occassions I had taken my in the shop for major car repairs. I was without my for hours/days at a time. Both time after calling US Fidelis, I had to pay out-of-pocket cost for the repairs. I was either told my claim was denied or not covered under the policy.....

Bought a car warranty about a year ago, paying $1900.00 for it. The first time I tried to use the warranty, I was told the warranty was void since did not have the transmission oil changed within the first six months. My problem had nothing to do with the transmission, it was the air condition unit that was bad. Now, I have to pay $ 1200.00 for the air condition besides the money I paid to this company that misrepresented the level of coverage I was to receive. Don't buy this warranty from this company.

US Fidelis went bankrupt and turned my paperwork over to Tier One, which turned the payments over to a "Mepco" Co. None will answer phones; I tried about ten numbers. Mepco blames Tier One, and Tier One says Mepco has my money. Finally, I received two payments back from my credit card company. Two more are withstanding, and Mepco says they pro-rate refunds? Two months' premium out of four on a 48-month contract that was bogus?

I'm still waiting and hoping my credit card company can get the rest of the money. Roy ** sent me your Information. I contacted my state representative also.

My 2003 Ford Explorer XLT was having transmission problems. I acquired US Fidelis Auto warranty months prior, because my warranty ended with the car dealership. My fee for the US Fidelis was $150 down and $118 a month, and it came directly out of my check account. I put the Explorer in the shop at Bill Collins Ford, and they initiated the warranty with US Fidelis around March 28, 2010. It took Randy **, the Service Manager at Bill Collins, a week to get in contact with US Fidelis.

After contact was made by multiple attempts from me and Randy, we got in contact with US Fidelis; and it took another week to get the process to see if the transmission qualified for the warranty that we are paying $118 a month for. It is May 4, 2010, and my truck is still in the shop.

I am a realtor, which you might know, carries a lot of independence. I was unable to take persons to and from at my expense and transportation. A number of inconvenience. I am a mother of six children and a granddaughter. My son was unable to be taken to school, the twins missing track meets, etc. Paying for rides back and fourth daily. The company promised to pay for rental assistance which is one hundred dollars. We were over one hundred the first three days.

We had to return the car on the fourth day, because we could not pay further. Still I have not got refunded for that, which still left me without transportation for more weeks to follow. I am being told I have more money to pay for things not covered by US Fidelis. Please have someone contact me to get some justice. Thank you.

I had a warranty with US Fidelis. My car engine went out around the mid November. I had no worries because I knew I had a warranty that I was paying for every month faithfully, never late. I purchased the Deluxe coverage, which clearly covers my engine. So I had my car towed to a shop and explained to them that I had a warranty to where if my engine is gone then I'm covered. The shop called the warranty number on my card and started a claim the next day. US Fidelis told them that they need to know what caused the engine to go out so they said that they would have to take the engine apart to see what happens. US Fidelis acknowledged that the claim had to be approved for they would pay for any diagnostics or breakdown.

So I went on and authorized for the shop to do so because it was super important that I get my car back ASAP. The shop's reason was oil pump failure and again that is clearly covered in my warranty. So from that day forward, US Fidelis gave that shop the runaround and refused to approve the claim. They had sent their inspector out three times to inspect and every time he came out, he made up some excuses to why he couldn't make a final determination. I say this extremely upset. My car was down six and a half weeks, that's how long me, the shop and US Fidelis went round and round about my claim. We did everything they asked us to do, we were very cooperative and they still denied my claim for a reason that didn't make sense.

From that moment on, I lost my faith in all extended warranties. I put my hard-earned money into a warranty just in case something like that had happen and that was the outcome. I was unable to go to school and work on many days because I had no car for six weeks. I ended up happening to pay $2400 for my engine, which I knew was covered. Places like that need not be allowed to operate in the US. They are a scam and gives us as citizens less confidence on trusting a company like that with our hard-earned money. Never again will I make that mistake, never! This company has shown me a lot about how scandalous some US businesses can be.

These people are real dogs. They come on the TV giving deceptive and totally unethical lies. Making a claim is a real joke. Using your decency as an American to cohort you to believing they will uphold their contract. What a joke! We don't cover that! We don't cover that! We don't cover that either. And the list goes on. No matter what you claim, we don't cover that.

These people gave me the good old run-around time after time. They are very unethical, and quite the make-up of what other nations see us as liars, cheats, greedy and dishonest, most of all ungodly. Very sad, we've come to these types of business dogs. Not only am I out of hundreds of dollars. The fact that they can get away with this type of behavior over and over again, is quite disturbing. Someone please stop this continued practice. It really boggles the mind.

On 9-28-2009, I purchase warranty from Fidelis for my van that had no problems at the time. Every month they take out the payment automatically from my bank account. My car has a problem with the head gasket so I called Fidelis and they told me that was not covered. I went to three different car shop to ask if the head gasket was part of the engine and they all said yes. I called back Fidelis and they were rude to me. They were treating me like an ignorant. Anyhow, they started to give me all different numbers for me to call. They gave me the runaround and for last that they would return the call in few minutes. More than five days passed and I'm still waiting for them to call me.

Enough is enough. There is a lot of hard working people getting rip off by this phoney company and no one to defend us or protect us. Even so when I called the BBB, they never can do anything to help. The first thing they say is write a letter explaining the complain and when you do it, they send it back to you with more requirements. People have no time to be writing complaint letters all day long so I just drop everything. For the last three years, I've being rip off three or four times by agencies for acting, life insurance that took all payments from 2002 until 2008 and say I wasn't paying, Fidelis and Dish network.

I called US Fidelis on 2-25-2009 to inquire about a warranty on my 2004 Silverado. The customer service rep told me that since I was a veteran that I would qualify for a full coverage warranty for an additional 100,000 miles. I purchased this coverage on my vehicle thinking that I had good coverage.

I took my car into Dimmett Chevy in Clearwater Florida for AC repairs. I was confident that my repair work would be covered. I was "shocked" when I was told that none of my repairs would be covered. The brochure that the company sent shows that the repair work would be covered.

I am an honest and hard working person. I would not have paid over $1,800 for coverage on my drive train. This company misrepresented the coverage on the phone. Something needs to be done about the company and their sales tactics. I have been ripped off!

My claim is unanswered and denied by the company that has filed for chapter 11 BK protection. $4500-6500 is warrantied coverage by provider.

I discovered that US Fidelis was a scam after reading numerous complaints. Immediately, I called and canceled. Of course, they tried to give me the run-around and offer me things to make me stay. So I canceled and they redirected me to Tier One. Tier One sent me a form to complete before my cancellation was considered to be final.

I sent them everything they asked for. They told me my refund would take 5 to 6 weeks. I called Tier One this morning and they said they no longer deal with refunds and that I have to take that up with US Fidelis because US Fidelis has filed chapter 11 bankruptcy. And now, I don't know what to do to get my refund. I have never used the service and I have given US Fidelis a total of $1,400. I am so angry. I have never felt so used.

I am writing about a company called US Fidelis. I'm trying to get my money back from this company that I had warranty on my vehicle. I had found out that this company is in a lawsuit and I need your help to solve this matter. Please let me know if you can help me get my money back.

My engine went in my car. On 02/2010, I was told by US Fidelis to take my car to a repair shop. After a month that my car was there with a bill of $1600, US Fidelis states that it was not reimbursing me for the charges. Cost of the old engine should have still been in the car. I stated to them that the car has sat at the repair shop for over 30 days incurring storage fees. Please contact me. I have paid this extended warranty company over $1100 in premiums and want to be reimbursed for the repair of my car of $1614.31 or reimburse me for all of my premiums of a total $1112.24 at 10 months at $101.36 with a $98.64 downpayment.

I purchased the five-year 100,000-mile warranty on April 17, 2006 for $1800. I did not have any need for the service until last week when I took the GMC Canyon in for a repair to emergency brake cable clip broke and the fan on AC/heater broke. The bill was $520.27. I called the number, 800-, on the card to see what coverage I had. I was told that that I had canceled my policy.

I got another number for US Fidelis and talked with Janet D, 800-, and she told me that a mistake was made when I did not finance and paid the total amount of $1,800 with my credit card. I have a copy of the credit card statement showing the charge which I paid in full the $1,800. Ms. D told me that she is sorry but the company went into chapter something on March 1, 2010. Something was said about filing with US Courts of East Dist. of MO. I have nothing for my $1,800 and had to pay all the bill. This company should have been closed down a long time ago before they took millions from people. They stole all the money from clients like me who believe that there were good programs out there.

I purchased an extended warranty after I had an incident with my 2003 Lincoln LS since I purchased the warranty. I have had to have a catalytic converter changed on my own without their help, because my warranty didn't cover it though I got the warranty to cover all major components of my car from A/C to transmission.

I locked my keys in the car and thought Roadside Assistance could help me. No, that's not covered in Roadside Assistance. My regular insurance on my car does a better job of getting me a rental and getting me my keys than this "extended warranty." I didn't know about all this fraudulent stuff that's going on with them. I pay almost $100 a month for coverage! I'm going to cancel it!

I bought the extended coverage for 3 vehicles. There are only two ways to receive a refund, 1. Valid Repossession, 2. Total loss. Two of the 3 vehicles were in car accidents and were totaled. These car accidents happened in Feb. 2010. I have yet to get any refund. This refund is in writing in the hand book. I would like someone to help me get my refund. US Fidelis is now pointing the finger at a new company called, "Choice Manufacturing Company and MEPCO". Please help me and add my name to your lawsuit.

I took my vehicle in for repairs on several occasions, and each time, I was denied service until after I did the work myself. Then I was told that the work should have been covered under the warranty by another agent of the company. It is my belief that US Fidels and Tier 1 are both at fault.

On March 21, my car was towed by AAA Road Service after a breakdown on the highway. I had it towed to Nallye Volvo in Marietta, Georgia. On March 23, they diagnosed my car as having a broken transmission. I called my extended warranty company, US Fidelis (claim # xxxxx) They asked me to fax in four sets of oil change papers or they would not fix my car. Two companies who had serviced my car faxed in papers and I waited for US Fidelis to receive them.

US Fidelis kept telling me that they did not receive the faxes and that I must be faxing from a broken machine. I called my companies and they faxed several more times from 11:31:36 am to after 4 pm. I finally gave up without getting my car fixed. Presently, I have no car because I am 66 years old with muscular dystrophy and Lupus. I lost my job due to illness and used most of my life savings to pay big medical bills. My car is 10 years old, a 1999 Volvo S80 with 130,957 miles on the odometer. I have cried and cried. Now, I am ready to fight.

I have exhausted my financial resources due to illness and not being able to work. I bought the extended warranty from US Fidelis in good faith to guard against such happenings. I am crushed emotionally and hurt financially. It will cost me a lot of money to get my car fixed and I will have to choose between paying my utilities, getting food, etc. Besides, I am still paying US Fidelis monthly which I will discontinue immediately.

My case is no different than the other hundreds of stories I have been reading on this site. I bought a service contract from US Fidelis and have paid them $1800 to date. I have never used the service for repairs but after hearing that it's a scam, I looked in my contract and spoke to a rep to cancel. According to the contract, I can cancel anytime and receive a pro-rated refund. The only trouble is I can't get anyone to help me in the supposed Tier One Warranty cancellation's department.

When I called US Fidelis, the company that sold me this fake warranty, they said Mepco handles the claims. Mepco in turn directs me back to-- you guessed it! Tier One Warranty phone # 800-, where again no one answers the phone. My question is how do they keep getting away with this? If everyone who has been duped by these scumbags chip in for lawyer fees, couldn't we put a stop to them? I would be happy to put my share in just to see them shut down. And who the *** is the NASCAR driver that uses them as a sponsor. What a ***! I have recently lost my job and really need this money back to support my family. $1800 would buy my children a lot of groceries.The idea of all the honest hard working people who they have scammed in today's economy is very emotionally distressing. It makes me sick to my stomach just thinking about it.

I bought this plan in 2009 shortly after my dad died. Was told that engine, and any part of it the transaxel and also the a/c was covered. On Friday, March 19, my van broke down. I had it towed to a local dealership where I was advised that it would be Monday before they could look at it which was fine. Well, I got the call Monday, I had been waiting for and the news was tragic, my timing linkage broke went into the engine and blew my engine.

I wasn't too upset about it I just call US Fidelis, this is when everything started going down hill. I was told that per my contract my timing linkage had to be changed at 105000 miles and they knew that there was 119000 miles on my van when I got this. Now, there is a strong possibility that they will not honor the contract that I have paid on monthly. There has got to be something that can be done to stop this scam.

US Fidelis said they were going to cover certain things that are wrong with my car. When my car broke down, they didn't cover anything. My car has been in the shop 3 times, and every time I go to call Fidelis, they put me through a loop hole and no one ever wanted to talk to me. They put you on hold for twenty minutes and never put a supervisor on the phone.

I am so mad and upset about this. They have been taking money out of my account every month, and still, I get no service. This, by far, is the worst thing out there right now. The way the economy is, they are taking money from families. Now, I have to pay for a rental car I had to get for the week my car was in the shop. I don't have this kind of money.

Under a warranty for two years. First claim for complete brake replacement and nothing covered. Second claim for complete with windshield motor replacement and cannot get a authorization to fix. I had to have it fixed myself with a bill total $650. US Fidelis cannot be contacted to give us a repair number. Car still in shop as I cannot pay bill. Auto being held until I pay bill.

I am disabled on a fixed income so I thought this would be a good investment for a new/used car. In November 2009, when they took more money than I agreed to from auto payment, I called in December to cancel. They gave me a cancellation address in which I sent my letter to cancel in January. I called, and they claimed they did not receive my letter. I sent another, this time certified. I called in February, and they claimed they have no such letter. Today I called yet again, and they transferred me to administration, and they have on record that my letter was received on January 6th. And then informed me that they don't handle refunds, that I needed to call US Fidelis back. I spent the day on the phone getting the run-around. And then I was told this affects us too, we are going to be without a job soon!

Since my contract was cancel before the bankruptcy, shouldn't I be receiving my refund? I'm a single disabled and not working. My children are also disabled. This money doesn't seem like a lot to them, but it's a lot to me, plus I still have to pay for the NSF charges that I incurred. I was totally humiliated and humbled when I had to ask for help with groceries and cost, from my church and my family. When you don't have extra income and just a set amount, there's no room for mistakes. It's a very tight budget with three children.

In June of 2009, I purchased a service warranty through US Fidelis / Mepco. I got the best coverage possible with no deductible. Three weeks ago from today, 3/11/10, I had the oil light come on on our way home from the grocery store. I was right in front of our driveway so pulled in and shut the vehicle off. I checked the oil ,and found that it was full but the engine was making a strange noise. I called US Fidelis and told them about the problem. They told me to take it to a licensed repair facility. Good luck with that!

I called every place in the immediate area and no one accepted them even though they told me that there were three in our area that did. I contacted all three of them and they all told me that they had never done work for US Fidelis. I had to have the vehicle, a 1998 Ford Windstar van with 192,000 miles on it, to Statesboro, Ga., which is about 37 miles from here at my own expense because they only covered $25.00 of the towing bill. I took it to a very reputable repair shop and they told me it would need an engine. The repair shop called and told me that US Fidelis was asking for three oil change receipts since June of 2009.

Fortunately. my wife is somewhat of a pack rat and had all the receipts. We drove to the repair shop and handed the lady there the receipts. While I was standing there, she faxed the receipts, along with what repairs were needed to the vehicle, to the number they had given her. Three days later, they still had not responded to her. She called again and, after two hours of being on hold, she finally got someone on the line. This person told her that they were still waiting on the oil change receipts. The lady at the repair shop faxed them the second time and again, no response! Again, she called them and again, she was told they had not received the oil receipts!

Again, she faxed them to a different number this time and still, no response. She called again and the lady said they had not received the oil receipts but for the repair shop to go ahead and tear the engine down. The repair shop said that they would not tear down an engine and all they do is replace engines. The repair shop manager got on the phone with US Fidelis and explained that it was cheaper and quicker for them to replace the engine than to tear it down.

US Fidelis still insisted on the tear down but when the manager asked who would pay for the engine tear down, US Fidelis tried to say it was due to operator error and they told him the customer would be responsible. He refused to do it and now, our van is still there. I called numerous places and was told by many of the mechanics that I would have to have the money up front for the tear down because they had never heard of one single time US Fidelis had paid a claim once the engine was torn down!

We contacted US Fidelis ourselves and they started telling us right away about how they had not received the oil receipts. My wife asked if that would make any difference and the lady said, "No, not really," we still have to have the engine torn down! Now, I have to pay a $69.00 diagnostic fee to get it out of the repair shop, then I have to pay another $75.00 to get it towed back here--and I still have no vehicle. My wife and I are both disabled and we need the van to get around in. She is so upset by this whole thing, I'm afraid she could have a heart attack.

I was sold a US Fidelis service plan on March of 2009. We agreed on the terms and the plan was initiated. Six months later, I found out my maintenance had to be done at a service facility (as opposed to me doing it myself) or the agreement would not be valid. I also saw where I could cancel the contract.

I called on January 12th of this year, and we agreed I would not have a valid agreement any longer. Further, it was mutually agreed to cancel the contract and I was assured I would receive my refund in 6-8 weeks. I have called repeatedly in the past two weeks. I was bounced between MEPCO and US Fidelis for about 2 hours and no less than 6 phone calls before being told my contract was canceled and my contract was in the "refund process". I was advised I could expect my money by the 19th of February. It is now the 10th of March, still no money.

Truly, amazing this can happen in today's world of instant communication. Do not do business with these people. I was advised my refund would be what I had paid minus the portion used or minus any claims paid (none). I estimate my refund to be around $1,500-1,800. I have received no money to date and have serious doubts I ever will. The people I talked with at MEPCO wanted to blame Fidelis and Fidelis was blaming MEPCO, so with the exception of "Danny" at Fidelis no one seemed to really know what was the process really was. I'm out $1,800, down payment and 10 months of payments, for a contract that was void 60 days after purchase, due to a term that was never discussed during the sale.

My 1991 Chevrolet Venture started running hot, though never into the danger zone on the vehicle heat gauge. I took it to a reputable repair shop and had to have a faulty water pump and associated materials replaced on 2/11/2010. The pump's bearings were bad and it was leaking antifreeze through the weep hole. The water pump is specifically covered in my US Fidelity policy.

After the repair, I drove the vehicle approximately 8 miles to my home. After it had warmed up for a few miles, it had additional overheating problems, although of a different nature. Now, it is bubbling gasses into the cooling system and forcing antifreeze out through the radiator overflow tank. The repair shop looked at it again and determined that the problem is due to a blown head gasket and head damage which was caused by overheating when the water pump failed.

Although US Fidelis' policy does not normally cover cylinder head problems but it does specifically state that it will cover repairs to the heads, gaskets, etc. when they are caused by a failed water pump. US Fidelis is refusing to reimburse me for the water pump repair which is already completed and for the head repair that needs to be done.

I've suffered economic damage in that I have already paid $391.14 for the water pump work and have an estimated $2,099.27 bill for the head repairs, both of which US Fidelis refuses to pay. The vehicle is not drivable and too old for me to put that much more money into. Therefore, I'm stuck with a nonfunctioning vehicle that I may have towed to a salvage yard and was forced to buy another vehicle in order to get around.

We signed a Payment Plan Agreement on 4-20-09 for a warranty plan through US Fidelis that was advertised on television. The agreement was for 60 months warranty coverage paid for over the first 18 months through US Fidelis third party MEPCO Finance Corporation. The down payment was $295.00 each payment thereafter for 18 months $148.89. On January 15, 2010, I contacted US Fidelis to cancel the warranty agreement and in fact, cancel the monthly payments. I was informed by them that the finance charges were canceled on that same day through a PC entry while I was on the telephone.

In addition to this conversation, I was informed I would have to send to them in writing the odometer reading from the Dodge Caravan as it was traded in. No other information was communicated to me where I needed to take any further action. I sent the requested letter on February 18, 2010. Upon reading the contract, it indicates that overpayment would be reimbursed. I received two late notices from MEPCO (finance corp) and contacted them to find out why I was receiving these notices as I canceled the policy on January 15.

On Wednesday, March 10, 2010, I contacted US Fidelis to find out when I would be receiving my refund which I calculated out to be approximately $800.00 in overpayment. I spoke to customer service and they gave me the runaround stating no refund could be made because the contract was closed due to non payment.

After spending 45 minutes with this representative explaining that I, in fact, canceled the contract and it was US Fidelis' responsibility to contact MEPCO of this cancellation. I requested to speak to a manager. Pat, Employee #***, who would not relent and kept insisting that there was nothing he could do to assist because I did not make my payments. After 50 minutes of frustrating conversation, Pat did admit that US Fidelis received the written cancellation request on February 27, which I find hard to believe because it was mailed on February 18, 2010. My wife then spoke to Pat and requested that he pull the telephone conversation between myself and US Fidelis on January 15, 2010.

He said he could do that, but even if the conversation on the telephone proved all that was communicated was accurate, he could not nor would he change the outcome. When my wife indicated she would like the name of the his manager, Pat refused to give her the name and said she needed to send in writing (to a black hole) her comments and they would forward on to his manager.

My wife then indicated she wanted the name of the CEO of US Fidelis and she was told to go to the website to find out. In all my business dealings, I have never engaged in such a dishonest practice. How many other people have been fraudulently scammed? We informed Pat that we would be contacting the Better Business Bureau and his comments were "you have a right to do whatever you want to do".

People wonder why our country is in the condition it is right now when you have instances as stated above where the consumer is taken advantage of and swindled. Hopefully, something can be done about this issue so that other people will not have to suffer these consequences. Is is possible that from you, TV stations are notified of this fraudulent company and on their own investigate this organization? A loss of refund approximately $800.00 and at this point we are unsure if this will affect our credit because MEPCO shows our policy canceled for non payment. In our conversation with MEPCO, they indicated that US Fidelis never contacted them to cancel the payment plan thereby saying (US Fidelis) that they would not refund us because of non payment to MEPCO. What a catch 22. This company really has it down pat.

I purchased a five-year truck warranty in November 2009. I decided to trade the truck in December 2009. The dealer did not want the warranty. I called US Fidelis for cancellation on the contract. They told me to send a copy of the declaration page and odometer sheet. I was told I would get my refund 4 to 6 weeks. It has now been almost three months. I called again on March 9, 2010 and was told that I was on a list for review. She said, "At this time, I cannot give a time for your refund." I asked to speak to someone else. She stated I would be told the same and hung up. I paid them $2700 up front. They are liars and a thief. I hope someone can take them to court.

We traded our truck in that we had the warranty on the day after a payment was deducted from our account. We called MEPCO to get a refund. MEPCO told us to call AmTrust who told us to call MEPCO. I called US Fidelis direct and they told me to call AmTrust who told us to call MEPCO. I told them the run around I was getting and they said call US Fidelis and speak to a manager. I was not able to speak to a manager. I was only told to call AmTrust. I'm still not sure how it all works. I guess US Fidelis writes the contract because you can't go directly to AmTrust then MEPCO, which is the finance company.

I cancelled my policy back in December of 2009. I requested refund and was told that it would be sent out. However today, when I called about the refund, I was told that Tier One Warranty was the administrator and the rep told me that she had no idea when I would get my refund.

I've purchased this insurance two years ago and every time my car breaks, nothing is covered even though the items are not considered maintenance.

This company gave me the runaround about paying claims and who is responsible. I was on the phone for two hours with them and they never took responsibility. I have or was supposed to have the top of the line coverage but with just a 100 deductible. However, they wanted me to come out of pocket for used parts rather than new parts that would not be covered. I was put on hold for more than one hour total time while they continually went back and forth trying to find the answers to my questions. However, I believe they were just stalling. I asked repeatedly to speak to a supervisor and I was put on hold and never got one.

When I had gone to a major GMC dealership here in Pensacola to make an appointment to get my SUV fixed, I had spoke to the service lady who dropped her head and said "Honey, they don't pay". But I can speak to the service manager and see if what I need done if they would cover it. I went out to speak to the service manager and as soon as I mentioned about US Fidelis, his head dropped and shook. He said that they don't pay and advised me to cancel my policy because I am just wasting my money.

He then explained what has happened to many other customers. They take their vehicles in, pay the deductible and then the dealership does their write-up on what all needs to be fixed and sends that to US Fidelis just to get a denied. The customer is left to pay the bill. I am just glad he told me before proceeding with getting my brakes and front end fixed. I have been paying on the policy for months now. Now, I am trying to cancel it and I am getting a huge runaround. I am so glad that the dealership that I had gone to was honest about the whole thing.

I took my car in to the HB ford, I had some issues with the air condition actuator door and an ac in the back also actuator and a circuit sensor $863.00 approximately. The dealer called (Ivan) to get an approval and they were rude and very mean to the dealer told them we were not covered. I called them and they would not talk to me plus I had to get a rental that was to be covered that is not covered. So now, I have to pay another $249.00 for 4 days. I want to be reimburse for #1112.00 plus the monthly payment of 225.16 for 2 vehicles since Aug. 25, 09 plus 298.00 down payment for 2 vehicles total $1635.16 that I had to put out for an extended warranty that does not cover anything.

I bought my policy on 10/23/08. I filed a claim on 2/3/10. My car has been at AAMCO since then with Fidelis asking for 4 oil change receipts. I wasn't told I would need these even though it was in the contract. I didn't realize that I would spend 3 weeks looking for these and be rejected every time I submitted one. For some reason or another, they have refused to honor the claim. Every time I call Fidelis Claims it's a different reason: number of receipts or something is missing or they just don't accept that one for whatever reason. Lo and behold, I have to have my car. I am a liver transplant patient 3 months post op and still go to the Mayo Clinic 70 miles away once a week.

This company took my money for 16 months and now when I need repairs they have denied me those. I am getting stronger and I will pay to have my car repaired. I will continue the fight to be reimbursed. I will not just "go away." I have had to cancel life saving blood work. It has stressed me to the point of my diabetic blood sugar tests to dangerous levels and has had awful results for my recovery. Finances have put me in a place where groceries and medicine is a very scary thing as my anti- rejection meds are expensive and I cannot due to the possibility of death cannot do without.

I saw a commercial about US Fidelis Warranties, and how it saves you money on repair bills. I was so impressed as I own two Mercedes Benz, years 2002 and 2003. My 2003 Mercedes had a problem so I contacted US fidelis to open a claim and they told me they could not cover anything until after 30 days for contract to become effective.

After 30 days, I called back and they told me I had to wait until I reached 70,000 miles on my vehicle. I waited until I reached the mileage and contacted them back to open my claim, then I was informed the repair I needed was not covered. I wrote a letter to Tier One Warranty, the administrator of the contract and also US Fidelis canceling both auto warranties. They cancelled it and when I asked about a refund, they responded as they are not the ones to refund my money. They pushed me off to Tier One Warranty and I heard the same story who then pushed me off to Medco. I heard the same story from them. I continued to call them to ask who has my money and who will refund my money. I have gotten no resolution and need to repair my vehicle. I do not have money to retain a lawyer, and this has caused me such stress. I hope that after contacting you, I may get some resolution.

My car is still in need of repairs and has gotten worse. This has also caused me stress and affected my health as the economy is difficult right now and with all the financial obligations that I am facing, cannot afford to lose my money.

My car broke down in May of 2009. I took it in the shop and the mechanic called US Fidelis. It took him about a week to get through. The engine was gone because the oil pump went. They told him to tear down the engine and tell them why the oil pump went. I had to supply all my maintenance records. (Gee, the car is 10 years old. I wonder why the oil pump went!)

He tore down the car and said the oil pump went because it was old. Over the months I fought with US Fidelis. They sent an adjuster out and said they couldn't tell why the pump went. They could tell the car had been taken care of, but they weren't going to pay for it. They cancelled the policy and sent me a refund in October. I now owe the mechanic $400.00 for tearing down the engine and I have no car. Anyone who buys this warranty needs to seek professional help because it's a scam. I went to the attorney general in my state and it's in his hands now.

January 3, 2010, I went to have my car serviced because I was experiencing a hesitation when changing from first to second gear. I was told that the timing belt needed to be changed ASAP. I chose to have a Lexus dealer service my car. After an hour in the shop, the attendant advised that the timing belt was in need of change. He called US Fidelis and they advised him that the timing belt would not be covered because the car did not break down and when it did break down, I would be responsible for the cost of the repairs.

After paying for the repairs, I was required to file a claim with an itemized bill for approval of the repairs. At no time did the salesperson state that the repair cost would be reimbursed after approval. When I contacted the office, I was given the runaround. They attempted to confuse the whole issue. I was told that Fidelis was not responsible for maintenance. But, at the time of the sale, I was told that the timing belt was covered and I need only to have the repair shop call and get the approval. This is one vicious cycle. If you miss the maintenance schedule and the auto has problems, they will not cover the repair. I had requested the contract be canceled on several occasions. Each time, they reduced the monthly payments after pressuring me to keep the policy active.

I have again requested that the contract be canceled and I be issued a refund. I am anxiously awaiting their response. If there is indeed a class action suit, I would like to be a part of it. I have paid approximately $2800.00 for nothing whatsoever. On several occasions, this policy has caused an undue financial burden. They refused to cancel the policy even after I requested that they do so. This ride has been an emotionally depressing one. I feel so very used. I trusted in a so-called "Christian based" company that is carrying out one of the biggest scams there is. Someone needs to pay for this. Each and every person that has "invested" in this supposed cause should have their money refunded with interest.

I can't believe Rusty and Steve Wallis would endorse this company. They took my money and won't refund it. Only guaranteed 30 days warranty then couldn't get service after 6 months. The bill came up to $800 and they only covered $500 when in the policy it says the service is completely covered. Nowhere in the policy does it say partial coverage.

I bought this insurance and now that I have paid in the money, I cannot find any company to do work on the truck and accept the insurance. They say that the company will not pay the claim, therefore, you will not be able to get your truck back once the work is done due to lack of payment. I have paid in a lot of money and now my vehicle is broken down. This has resulted in me having to get alternative rides to work and out of lots of money. They are still taking the payments out.

On 11/25/08, I purchased an extended direct choice warranty for my 1999 GMC Jimmy. I've paid 7 months of payments amounting to $606.67. On May 29, 2009, I took my vehicle to Ralph's Transmission as I was having problems with it not shifting properly and overheating. The garage took apart my transmission to find the cause, then called the warranty company. Several days past, and the warranty company denied my claim due to the tire size. They said my tires were the wrong size for my vehicle. The garage (Marcus) said tire size has nothing to do with transmission problems. The car sat at the garage for a month, while we fought with the company over the problem. They didn't budge even though I'd been paying for this warranty for over 6 months, and at the time of my application, the tire size was disclosed, and I was told there was no problem, especially since I had a contract with US Fidelis.

My vehicle manual lists my tire size and America's Tire company states these are the tires for my vehicle, since they had installed them prior to the warranty contract. I am physically disabled and receive SSI each month. My car does not run properly because the garage put a temporary patch on my troubled transmission. I borrowed money ($1,495.93) to pay the garage, which must come out of my monthly income of $600 a month. I've had to borrow a vehicle to travel to see my physicians. The garage is still out of reimbursement, as they repaired a broken window motor, which the warranty company said was covered, and approved the repair. The garage is threatening to take me to court for a cost of $220.85. All I want is a new transmission for my vehicle, and it to be operable, reimbursement for the loan for the temporary transmission repair, reimbursement for the 7 months paid for a bogus warranty, and a warranty service that works as it should.

This affected my health, as I can't get to doctor's appointments, as the car is not operable. Loan repayment on disabled SSI income causes hardship. Hardship of being forced to stay in my home, and not being able to come and go as I please. I want this whole nightmare to be over, so I can get on with what quality of life that I used to have.

Denied claims they claimed to cover. I had to pay out of pocket what they promised to pay. I paid $3,000 for this worthless warranty!

I purchased an auto warranty from US Fidelis on 6/24/2009. At that time, the guy who took my application mentioned that I needed to keep receipts of any service done on my vehicle. I mentioned to him that my mechanic was a family friend who has been repairing our cars for some time. He said to me that as long as I made sure he gave me receipts then there would be no problem.

During the week of 12/7/09, I took my truck for repairs at Prestige transmission. Mr. M called me that my claim was denied because the mechanic who changed my oil was not a licensed mechanic. Who needs a licensed mechanic to change oil? I can change oil myself. That they found Turbo Tire on eBay (no clue what that has got to do with anything).

I called the offices and Briana told me that all I needed was to fax his credentials. Eric serviced my vehicle on 8/31/09. He wrote me the receipt that US has on record. In order to not honor the warranty they came up with stuff that don't make sense such as that he failed to put the vin on the receipt. And what copy of contract were they talking about. US Fidelis had the nerve to send me a contract after they denied my claim - I did not even bother to open it. I suspended my payment deductions to MEPCO and I plan on suing them to get my money back - almost $600. I filed a complaint with Better Business Bureau and the Department of Consumer Affairs. These entities are a joke. I wonder who protects the consumers.

After reading other complaints, I'm starting to see clearly! I'm disabled with two young girls that I'm raising on my own. Anyway, I bought this thinking that if anything goes wrong, me and my girls are insured. 12 months later, my timing goes out. I called and they told me find out what happened. I did, it was my timing belt which also messed up the engine. I was told that because I had a timing belt, not a timing chain, I'm not covered. I guess you all know the rest.

I have no car and I'm out $1300. It's mentally draining, depressing, extreme hardship, etc. Please tell me there's a class action starting somewhere.

i join US Fidelis on October 5, 2009. After so many calls of wanting me to join, I finally joined. My first month was $113.00, and after that, $89.17 a month. This comes out of my checking account every month. On January 10, 2010, I was coming from Grand Prairie, 45 miles from home. My car started smoking and running hot. Several hours later, I made it home.

I called US Fidelis, and they towed my car to the dealer on January 13, 2010. Vandergriff Chevy tore my car down and said it was my water pump freeze plug. The adjuster said he wasn't going to fix it. Now, I have a big bill, and my car is stuck there. Then I came to find out that US Fidelis have 1100 complaints from consumers like me. Attorney generals in different states and the BBB is on their case.

Will someone please help me? Thank you. This is wrong. I've been feeling sick, having headaches and not up to my self since all of this happenned. My payment plan agreement is with this company. My warranty is with this company (autolifextend PO box Houston, TX 77268, claims number 1-800-663-1432). I didn't know it was a lot of hands around this contract. Thank you.

The warranty was purchased on 4/18/2007 for a 2005 Chevy Monte Carlo SS that was purchased in September 2005. I had a three year/36,000 mile factory warranty. I purchased the warranty from a letter I received from Dealer Services that the factory warranty was expiring soon and they had a special on an extended warranty. Since they had all my personal information and vehicle information, I assumed that the warranty was from a subdivision of GM (logo very similar to GM). In addition, I was under the assumption that the warranty would begin after the factory warranty ended since it was called an extended warranty. The down payment was $250.00 with 18 scheduled payments of $118.06 beginning May 17, 2007. The total sales price was $2,375.00. Payment was done through credit card.

During the time I had the vehicle, I didn't make any claims. I traded in the Chevy Monte Carlo on November 21, 2009 for a 2010 Dodge Challenger. The dealership told me they didn't want the warranty transferred and that I can cancel the remaining portion of the contract (Illinois law requires refunds). I called the company (now called US Fidelis) on Monday, November 23, 2009, to cancel. I faxed the odometer statement and wrote cancel on the payment plan agreement as requested on the same day. I was told by US Fidelis that the refund should be relatively quick and should expect a check in 3-4 weeks. I called US Fidelis the week 12/13/09 to get status on the refund. They told me that they began processing the refund on 12/09/09 and the check should go out on 12/18/09.

I called on 12/28/09 and was told the check didn't go out since the employee who handles the issuing of checks was on vacation. I called again on 1/04/10 and requested to speak to a manager. The manager said the check should be cut on the next pay period of 1/06/10 and go out on 1/08/10. I called on 1/13/10 and was told that they are extremely backed up at this time of the year. They also told me the employee who handles the issuing of checks was out ill for two weeks. I was told I should call this Friday to see if a check was issued. If not, it should be ready the following Friday, January 22, 2010. I was told call then at that time. Legal had then told me I needed to contact the warranty administrator. I called Vemeco, Inc. on 1/27/10 and they verified they sent the refund check to US Fidelis on 12/09/09 and verified US Fidelis cashed the check. I called US Fidelis on the same day and US Fidelis told me that they did receive the check on 12/09/09 but could give no timelines on when it will be sent. US Fidelis owes me a prorated refund of $1162.75. As the head of household of a family, this is a large amount of money that is due to me.

I brought my truck in to get new ball-joints on 1/26/2010, when my truck was finished I was told that US Fidelis would only pay $619.00 on a $920.00 bill but I only have a $100.00 deductible. When contacting US Fidelis, they told me that the repair shop was trying to rip me off so that's all they would pay. I just got back from Iraq in May 2009, losing my left leg and totally lost use of my left arm. I was left stranded at the shop because I wasn't prepared to come up with that large of a deductible. I was on the phone with US Fidelis for approx. 1.5 hours to no avail. If it was not for my dad who came out to help me, I would have been stranded in the parking lot overnight in my wheelchair. If you can help me, I would greatly appreciate very much,

I signed up for this policy and as soon as I need an alternator, I got the run a round. I ended up paying for it myself. When you try to cancel the policy, they come up with all this ** about it's a contract and they just keep taking the money out of my bank account. It's been a year and about $1,200.00. I guess you live and get ripped.

On 1/11/2010 I brought my 2005 Nissan Altima to the dealer because there was a smell coming from the car whenever I turned the car and heat on. I also heard a rattling noise as I drove. The service manager contacted US Fidelis about the problem and the service manager was told an adjuster had to come out and assess the problem before they would authorize the repair. Apparently, something called the VTC gear needs replacing and once the seals are broken to fix this part all parts have to be replaced.

It will be two weeks (1/25/2010) and US Fidelis still has not authorized the repair. The service manage keeps getting the run around and was told 1/21/2010 that I needed to give my permission to have this part torn down so they could determine if it demonstrates failure. The adjuster already saw that the part demonstrated failure.

I asked the service manager what would happen if the part in question was torn down and he said if they still refused to authorize the repair I would have to pay to have the part put back together again. I flat out refused to allow this to happen because I knew they were up to no good and trying to stick me with a service they should pay for.

US Fidelis is suppose to pay for the car rental, that is also part of the warranty and I am afraid that since the dealer laid out the money for the rental that they will not be reimbursed. The car was rented on 1/11/2010 and as of 1/23/2010 I still have the rental. I am a diabetic and my blood sugar has been out of control due to the stress and aggravation stemming from this problem.

I am using the rental to go back and forth to work and because I've had the car this long it has been filled twice at $40.00 a fill. I will probably have to pick up my vehicle unrepaired and turn in the rental. Driving the car unrepaired will result in further damage to my vehicle.

I purchased a US Fidelis warranty protection at the end of November. My vehicle needed repair on New Year's Day and the office was closed so I waited until the next day, Saturday. No one could help me until Monday to get the vehicle towed. After a second tow was made, I spoke to the claims person on Friday and Saturday to get them to send a claims adjuster to the shop where the service was being done. He was off on Saturday so I had to wait until Monday. He did not show because the repair facility did not call him.

On Tuesday, after telling US Fidelis how unhappy I was with their service, they finally sent out an adjuster to view the claim. On Tuesday afternoon, I called the mechanic and he tells me that I will have to pay over $1,000.00 to have my vehicle repaired. I called US Fidelis and they said that normal wear was not covered under the policy, just parts to get the vehicle running--not door handle, wheel cylinders, which were understood by me to be a part of the extended warranty on parts.

I purchased a contract from US Fidelis back in June. I took my car to a nearby shop around the first week of December, when my service engine light came on (since they said I could bring my car to any ASE certified shop). The shop diagnosed that I have transmission problem, so I filed a claim that same day. Next day, they said that I should bring my car to an AAMCO shop, since they wanted to tear down my transmission. Then, I was told to fax over a car service receipt that was to be done 60 days after, I purchased the contract. I was upset because I just had my car serviced a month before, and that they did not tell me right off the bat.

I called to cancel my policy, since I thought it was unfair, and I was told to call MEPCO, since they hold my contract. I spoke to Renee, and she said to give her a week to try to come up with a better deal for me, and she said she was gonna put my payments on hold. When she called for the new offer, I told her that it was still above my budget, since I now have to pay for my $2,000 transmission repair, and that I am only a student as well. She gave me instructions on how to cancel, which was to write canceled across the payment agreement plan, with sign and date as well, as a notarized odometer reading of my vehicle, and mailed before January 17, 2010.

I received a payment invoice from them on the 23rd of December, stating that my next payment is due on January 17th. Not to my knowledge, they sent another payment invoice the next day, Christmas eve, that they did not receive my payment the previous month, and that I had to make the payment on or before the 27th of December, otherwise I would be considered late, and that I may not be given my refund back. I got upset, since it was Christmas that weekend, and mail offices were closed, and so I did not receive my mail until after the said deadline. I mailed the cancellation paper anyways, just hoping they would honor my cancellation, and give me some of my money back.

My 99 Ford Taurus trans went out. They sent a car rental over, because of their trouble getting the work on my car done. Two weeks later, they paid 3 days of the car rental. For the transmission, they paid $1,000, while I paid $1,300. Now, they claim that cylinder heads are not part of the engine, on our 99F1504x4. I have to pay $3,000 to get the job done.

I was looking at television one day and I notice an ad for extended warranty for my 2002 Nissan. So, I called the number and I spoke to a Ryan, the salesperson. He told me that the warranty will cover my car at any California License Service Center that I choose and that the warranty will go in effect after 1000 miles. At the time of purchase, my mileage was only 78,000 miles. The date I purchased the warranty was 9/23/09 for the down payment of about $500.00.

After having the warranty for 3 months and the mileage at 81,000 miles, the power window located on the driver side of my 2002 Nissan stopped working. So, I took my vehicle to Santa Monica Nissan, the dealership that always works on my car, to have the repair done. I was told that they do not accept that particular warranty and that I will have to pay out of pocket and get my money back from US Fidelis. So, I left and went to Gardena Nissan Dealership and was told the same thing.

I then contacted US Fidelis and I spoke to an agent named James. He told me that the company does not deal with dealerships and that I should try and find a small company that is California licensed and who will accept the warranty. Still, I had no luck. Everyone I talk to wanted me to pay out of pocket and get the refund from US Fidelis. I asked James if he had a list of companies that he can refer me to and his answer was no. Now, I am bad because I paid my money for this warranty and I cannot use it anywhere.

Back in July 2009, I saw an advertisement for this company, and at the time, I thought that it would be a good investment to purchase one of the company's extended warranties for my Chevy Impala. Boy! Was I wrong, I put my car in the shop twice only to have most of the repairs for my car not covered for some bull reason. I have since came to the conclusion that I am better off without the US Fidelity warranty and better off buying a warranty from GMAC. I had to incur a $690.00 repair bill, plus, I already have paid out a total of $700.00 in payments to US Fidelis. I want all my money back.

I called the claims number to US Fidelis, I explained what was wrong with my truck, and I was told to bring it to the shop. I was told that when they get the estimate done, the shop is to call them with the estimate and they would open a case and get the work order going. When the shop called to let them know what was going on and the price US Fidelis then said that I was not covered and that I needed to call the customer service. I did call and I asked to take care of this and I was put on hold long enough that I hung up and every time I call back, I don't get through at all. I feel 100% disappointed and cheated by this company that I have already put several hundred dollars into already.

I bought a policy from US Fidelis in March of 2009. I was told that I would have complete coverage on my power train, electrical system, transmission, cooling, and electrical systems. After about 3 weeks, I received a package with a booklet which was very vague in explaining the warranty. It also contained 3 bottles of additives which I was required to have installed in my car by a certified mechanic. After several months of paying for this policy, I had a transmission problem. I took my Mercedes to an ASC certified mechanic. The torque converter was bad and I made a claim on my policy. It was then I discovered that I wasn't dealing with US Fidelis but a company called Choice. I was told that was their claims department. After several days and many phone calls I reached a claim rep. He told me to fax a claim form, and service records to him. After several days, he said that he had not received the papers. His excuse was that the fax machines were down.

I tried again with the same results. After my mechanic talked to him, he authorized that the trans be torn down. Then he denied this; he said he would send an inspector to look at the transmission. This took about ten days The inspector said the problem was covered, but then the claims dept said he was an independent contractor and had no authorization to approve the repairs, and he was denying the claim. I then called US Fidelis and was told by them that they were just brokers for the policy, that the policy was really through Choice Mfg, and there was nothing they could do. They were not the claims dept. I then contacted one of their customer service reps and they asked for the same paperwork. Again it was faxed to them and again I was told it was not received. I finally requested a physical address and sent the paperwork via registered mail. They are still reviewing the case and my car is still sitting in the shop, 2-1/2 months later,

I purchased a used car from a dealer that did not offer any type of warantee. I saw the US Fidelis commercial and thought it would be a good idea. I called and the sales rep made the policy sound like a good idea, especially since my car only had 48,000 miles on it. They said they would cover an additional 100,000 miles worth of repairs. Not only did my policy not state that when it finally did show up in the mail but it also came with many stipulations. I was not surprised to learn that I had to have documented commercial oil changes, but I did take issue with the indication that I had to have my transmission serviced. My car has a manual transmission that the Saturn dealership informed me has lifetime fluid and would not ever need to be changed. US Fidelis did not feel that that would allow me to not have it serviced.

About a month ago I found a problem with my suspension that required I take the car into a Saturn dealership to be fixed. Naturally it was not covered by my warantee, and cost over $600 to fix. When I called to cancel my policy, I received the run around and was given the option to keep the coverage for an additional month free of charge to decide if I really wanted to cancel. They also offered to lower my payments at that time by about 20%.

I used the next couple of weeks to decide that I did indeed want to cancel my policy and subsequently called to do so. The sales rep on the phone used 20 minutes of my time trying to tell me that I was making a grave mistake and should try to think it over a little more. When I finally told her I would not need to think and needed to know how to cancel she gave me the procedure and told me I would have to hold to get an automated recording of the company's address. I held for an additional 10 minutes before being hung up on. I had to call back and wait for another rep to be available to give me the address, at which point I asked to please not be put on hold again. The rep complied, somewhat gracefully.

i brought a warranty package from us fidelis in august 2009 and the coverage was for engine transmission ect and my engine locked up and they ask me to send reciepts on the oilchanges that have been done and i sent them the reciepts and they told me that the reciepts are not valid because they did not have the vin numbers on the reciepts one of the recipts came from goodyear service station and the other came from tuguseggie tire station in cahrlotte nc and they ony hand write reciepts they told me thats in your contract they never sent me any contract sence i started up with them they was sending it to the wrong address i gaved the the right address when i signed up they never called or any thing my wife is with them now and she never recieved a contract we continue to call and never recieved any thing if i had recieved a contract i would hae known the guide lines

I purchased a repair insurase through US Fidelis in May 2009. I was told that if anything were to wrong with my vehicle I would be covered. Recently my truck was acting strangely and overheated so I took my truck to my mechanic that I have trusted for several years. I brought all my information that I recieved from US Fidelis to my mechanic and he started my claim. My mechanic called me today and told me that after he spent several hours on the phone with US Fidelis and filled out 10 to 15 pages of forms with them that they would NOT be covering any of the repairs that my truck needed. My claim was to be denied.

I believe they never intended to pay out any money for any repair. Not only am I out the $695 I've already paid for the insurance policy, but I now have to pay $3,000 worth of repairs that they told me was covered under my policy. I have the booklet they sent to me with my "supposed" coverage and all the repairs my truck needs says that is to be covered! Now I am also under contract to pay the remaining $1600.00 on the ploicy, I want my money back!

I told them the representative this is right out fraud in my opinion. This was never explained to me when I purchased the policy.

On Nov.23,2009 I went to John Miles Chevrolet to have my 2005 Chevy Uplander checked due to severe jerking when driving. I was informed by Steve Murphy that the Transmission was causing the jerking and it would have to be replaced. I purchased a warranty in feb.2007 from US Fidelis and paid it off in full 9/2009.

I notified US fidelis about the problem and 2 days later my claim was denied they claim due to the transmission not being serviced at 100,000 miles. I was informed by Chevrolet that my car didn't have a scheduled maintenance as of yet do to the year. So they gave me what i needed to submit to them. I submitted the information and still havent heard a word.

My vehicle has approx. a little over 103,000 miles. The book stated anytime after 100,000 you can have it done and it stated the criteria in which you would change the transmission fluid at 100,000 miles. To add to insult they want to replace it if approved with a used transmission. I've been in a rental for almost ten days. And John Miles (Steve M.) hasn't heard anything from them as of yet.

also they made me take car to aamco for repair thats leading, this is the most currupt company i have ever seen. about 700.00 plus wasted over 500.00 at bmw dealer to diog. issue and if i was told that if you had a tranny issue bring to aamco i would have saved another 500.00. they also dont exlain anyware while you are buying contract that there are limits of liabity in there sales pitch, alot of lies for nothing

Just a warning. I too heard and saw the advertisements for US Fidelis and called to get thier "free quote". Thier free quote turned out to be some sales person who continuosly tried to cajole me into giving him a down payment so he could send us a contract to look at then if we decided to decline we would get a full refund.

I declined several times stating my wife and I discuss and agree on any type of financial issues whereupon this dope actually tried the tactic of "well who takes care of the cars, isn't that your decision". Right there and then red lights started flashing and as I re-stated my intention of talking things over with my wife he tried again to 1. Lower the price. 2. Tell me the deal was for this phone call only. 3. Tell me I would need an inspection if I didnt take the deal today

What a joke and how transparent. lastly he tried to lie to me and tell me that he could offer me a deal that was offered last month only for my make of care. At this point I told him I was a Pscyhologist and that if he was trying to play hard sell and mind games he was barking up the wrong tree. He then hung up!

I wouldnt buy a thing from this company. The salesman was a liar, disingenuine and simply cared about making a sale and not what I could afford, wanted etc. I am not surprised in the least to read some of the horrible stories about how people have been treated by this company. Rusty W. should be ashamed to have his name associated with a snake oil organizations such as this. But I guess they at least pay his bills!

I also believed the Rusty Wallace ad on TV about US Fidelis. I am not an avid NASCAR fan, but feel some brand recognition and integrity of the Wallace Team.

I also was given the same sales line and bought the 5year/100,000 mile coverage on my 2003 Sorreto-Kia.

Now, it is three months later and had a drive shaft problem; the mechanic calls in the claim and is told, "the drive shaft is not part of the drive train". Duh. The contract specifically covers drive train components as I was told by the sales rep in the initial call. What connects the Engine, Transmission, to the Differential, and ultimately delivers power to turn the rear wheels?

I have just spent over an hour on hold and discussing the points of the contract with Patrice who refuses to acknowledge for whom she is actually employed, or where they are located.

Do I smell scam? You betcha. Do I think US Fidelis is a boiler room operation that is funneling the contract to a consignment mouse-house finance company? You betcha. Do I think that Rusty Wallace is part of this whole big scam? You betcha. Rusty, if this is what you stand for, I hope that every race is your last. you are lower than the scum in the bottom of your outhouse at the track for letting this ilk paint anything on your hood. You are what you associate with Sir, and you and Fidelis seem to be the same pond scum.

Wake up Rusty, a lot of people are learning the hard way that you are what people learn about you and your sponsors.

I urge anyone reading this to let their friends know; and, at my expense to learn the hard way what Rusty Wallace is all about.

Ours is now to pursue US Fidelis, and Mr. Wallace in the legal process; hopefully to see his whining face own up to the people he endorses; remember carefully your words Rusty in the ad.

Smile Rusty, and say hi to OJ...

This company is extremely unprofessional and I seriously and urgently request some assistance in this manner.

I got a us fidelis warranty on my vehicle and sent in my papers and they said my claim was void because I didn't have the most recent documentation it was void and they say they go above and beyond for theit customers and they really don't and I don't believe a word that rusty wallace says about that company.

Over a year ago I spoke with a sales representative for Fidelis. They offered me an extended warranty on my then vehicle. I explained I was planning on selling my car in the next year, and I didn't think it was necessary. The sales rep explained the benefit and told me I could only get the warranty that day, but I could put down a $150 deposit to hold the policy and think it over. He said paperwork and written documents would be sent out. I never received anything in the mail, and never heard from them again. Knowing I was selling my car I decided against the warranty. I never signed any contract or agreed to further my policy.

October 5, 2009 I had heard from Fidelis again in an email telling me my credit card had denied their deduction. I called explaining I did not authorize any funds and did not have a contract with them. They informed me they had been taking funds equaling almost $2000 over the last year for an extended warranty on a Mitsubishi Lancer. I explained I did not agree to any contract, and I no longer owned that car. Over the last six weeks, I have spoken with several of their agents. I have explained to each one that while it is my fault for not closely monitoring my credit card I did not sign any contract with them and was never sent any financial notices of withdrawals from Fidelis informing me that this was going on. One agent told me he was sorry, and did not know who set up my account. He said it was not properly put together, but nothing could be done.

The most recent agent I have been working with is Ashley B 800-699-7698 ext. 8688. She has been argumentative at best. She informed me that I verbally agreed to my contract, and if I wanted it stopped I would have to send a letter to their company. I explained to her that her statement was false. I did not verbally agree to a contract nor would it be legally binding. When I asked for a copy of the recorded conversation Ms. B said they do not give them out, and I would need to attain legal representation and a court hearing to acquire them. I received no paperwork or any financial notifications of withdrawal, yet Fidelis requires a written statement to stop a non-existent contract.

After, a lengthy conversation explaining that I was going to dispute these charges with my credit card company and file a fraud claim with the Better Business Bureau, Ms. B asked me to wait so she could speak with her boss to determine what they could do. She stated that she would call back within 24 hours. After a week and 3 unreturned messages I left Ms. B a 4th message reminding her of our previous conversation and that I had no intention of going away. She returned my call claiming to have been sick and asking other agents to contact me. None of which did.

Ms. B informed me my account could be put into refund status if I agreed to it. I asked what the refund amount would be. She responded that she could not give me an amount until I agreed to accept the refund. I explained to her that this was a scam and I would not agree to anything until I had all the facts. I asked to speak with the refund department, and she refused claiming customers are not allowed to speak with the refund department. After continuing to refuse to agree to anything without all the information Ms. B reversed her position and said she could ask the refunds department what the exact amount would be. She needed me to take a "guess" on the mileage of my old car. She called the next day with a refund amount of $975. Half the amount that was charged to me for a warranty I never used and knew nothing about.

There seems to be no rhyme or reason for Fidelis's policies. Each agent gives a different answer in an attempt to get you off the phone and to go away. I did not sign up for this contract and feel I have been unfairly charged for this scam.

I have since done some internet research on this company and have discovered that U.S. Fidelis is being investigated by 40 state attorneys general for questionable business practices and the Better Business Bureau has received over 1200 complaints regarding US Fidelis and has given them an "F" as a company.

I purchased policy over phone on 7/31/2009. Was told over the phone that I had full coverage if anything should happen. Recently I heard a noise in the rear of my 2003 Ford Explorer. I took it into the Courtesy Ford on 10/19/2009 and they called Tier One Warrany at 800-. They were informed that within 48 hrs a inspector would come and inspect what was wrong.

They called them every day and was givben the run around. However I called Tier One Warranty 10/22/2009 and was told that no claim had been filed. I then called the Ford Company to see what was going on. Tier One called the Ford Co. to start a claim.

On Tuesday Terri from Courtesy Ford called me ans said that she had bad news. The inspector from Tier One located in Gulfport called her and told her that problem with my vehicle was not covered un the warranty. There was a problem with the rear end and not on the warranty papers which I had to call for. I proceded to called Usfidelis to complain and they were very adament that since my vehicle had over 100,000 miles is could only have limited coverage. I had to get a rental so that I could go and come to work and that is not covered also.

Now I had to call the Ford Co and get them to put my rear end back together until I can get the money to fix it. I thought that is what I was payinig for. It seems that they prey on the unknown. Now I'm stuck with the fee to have the analysis done along with the rental bill. something needs to be done about FALSE advertisement on T.V.

Call the number provided by the TV advertisement. Was never told that my Credit card was given to a separate loan company and I was never told about the loan.

Warranty only covered less than one third of repairs, and were not sent to the repair facility, as stated in advertisements and printed materials. I would like to join class action law suit in Missouri. I paid $1,400 for no coverage as advertised.

When I called US Fidelis to attempt to cancel my membership and recover my money I was given the run around and told that I would not be able to get my money back. I was guaranteed that ALL ASE certified mechanics would accept US Fidelis and that they would cover any repairs needed. $890.54 in monthly payments and an initial down payment.

The warranty cover nothing, the transmision was sliping and oil was leeking from a seal. The warranty covers very little and it is not explained to the consummer.

So I was transfered several times. Finaly a rep. tried to extend my contract and lower the payments for the hardship that had occured. The repairs costed $600.00 and the payments totaled $980.00 So I paid for the coverage and got nothing. ouch!!!

I called u.s.fidelis on May15 to check on getting a deal for my cars a mustage and a explorer. On June 9 I called to cancel because I lost my job. I been having trouble with my checking account with checks bouncing,could not understand why.

It happened again today 10-16-09. We pulled up my account and saw there was to be a withdrawal today from fidelis i said i canceled that about 6 months ago. They have been taking 126.67 out of my account for the last 6 months.

I called to tell them about it, they said they was sorry refused to return my money. Manager said he would put 400.00 towards my account, I said I did not have a account. told me to write a letter to the address above and it would cancel my account i do not have.

They owe me 633.27 plus all bounced check fees.

After spending almost three hours on the phone I ended up at conflict resolution where they offered to apply 500.00 credit to my contract to keep me as a customer. Then I asked if it would cover the injector pump and was told that it was not listed as a engine part covered. End result I canceled the policy. Glad I'm rid of these leeches.

The phone sales person will only send/give information about it's company insurance policy with a downpayment of $100.00. They claim that if you do not like or are unsatisfied with it, they will return your money.

US Fidelis has called me 5 times with 5 different prices for autombile extended warranties.

Called to get info about extended warranty. Was told I needed to purchase immediately to get a discount and avoid vehicle inspection. Told that the warranty was 5 years or 100,000 miles. Purchased and in reviewing fine print realized that I had pais $2100 for a warranty that capped all claims at $5000. In other words if I had a repair costs that exceeded that my contract would be canceled. Planned to buy another truck but canceled the deal once I thought I could get my current truck warranted. Lost out on the good deal.

I bought a policy back in January of 2009. I only bought it cause when i bought my car i was in a bit of a bind and didnt have much negotionating power at the time due to the need of a car and my job. so i seen the commercial so i called and asked a million possiable question a lot of the same just seeing if i might get a different answer. i know plenty about cars and general cost of repairs.

well when i called and told them the type of car i had they told me that it covers engine and transmission a long with some other stuff. the price at the time was steep but not to where i couldnt afford it just in case plus i had money saved just in case. so i got a policy. everything with my car is fine until september of 2009 nine months later. my car starts acting funny so i take it into aamco they look at it and tell me my transmission is bad and i pretty much need a new torque converter. so im depressed cause i dont have that much money at the time because of other emergency that came up during the time.

so i try and figure out how im going to pay for this and realize i have a warraty and they cover the torque converter. so aamco submits calls to verify that they would pay they tell them yes. i call to make sure aamco isnt pulling my leg i get another confirmation. well aamco pulls my transmission. well 3 days aamco gets a fax that u.s. fidelis wont pay now due to some kind of problem with my warranty. well it is simple call them up found out what they needed and got it fixed. they said i had a milage discrepency in my paper work i said well why am i just now hearing of this when i been paying you guys every month for 9 months now? of course they couldnt answer and they wanted me to give them some maintenance receipts from back in january. why would i still have receipts from back then when you guys have a car fax report stating what my milage was...

so i had my loan company send them the paper work that i signed when i bought the car to fix the issue. i called them back to make sure everything was fine they said yes. i said is there anything else you need before i have aamco resubmit the claim again. they said no! my car has been in the shop for 3 weeks just to clear up that issue. so i call aamco let them know everything is fine go ahead

well the next day i get a call back. aamco says they want all your maintenance receipts. im like why? they said to pay your claim it states we have the right to ask if you can not provide we dont have to pay the claim... well i said according to whats stated how many receipts due you really think im going to have in only 9 month time spand when i bought this car off a lot? they couldnt answer. well i asked them for exactly what they wanted. all services that you would need to have done on your car on schedule.

well since my car has only gained 8000 miles since i got it and the book states oil change every 6 months or 6000 miles which ever comes first. simple math shows i only need to provide one oil change receipt. but in the time i had my spark plugs and my transmission flushed. well i called back just to verifty that is exactly what they wanted. well they lady i spoke with said it was fine. so aamco called them back again they denied my claim again. im in the process now of looking at what it takes to take them to court because i have done everything on my end and they take my money and im carless still.

I am deployed to Afghanistan.

I have had the coverage for over 7 months. The first issue that my car experienced, US Fidelis would not cover anything. It was an electrical issue. This was suppose to be covered per the contract. I am canceling my service and want to file a complaint.

I called to check on rates- I was told I was given a very special deal. I gave them my debit number but decided while I was on the phone with them to check the internet - I found many complaints and learned that they are not a part of the better business bureau. I told Chris to cancel my debit card transaction - he transferred me 3 times and I may never get my $125.00 back . They are truly a scam and will tell you anything to sign you up. I really screws up.

I read that US Fidelis has a class action lawsuite. I call and wrote the company to get a refund of the money. That was paid to them.. of 678.00 and I was told that I was only do back $5.00 after all fees were taking out.. And that the 5.00 would but credited to my account.. The company could tell me how I was only getting $5.00 out of the $678.00 and I never even got the $5.00 as well..After I was told that I would get my full amount if I write a letter to them, and I got nothing at all.. Nothing.

On January 2009 The oil pump on my car broke down therefore not providing oil to the engine wich ultimately broke down. there was no way for me to know about the oil pump failure because two weeks prior to the brakedown my car was serviced with an oil change and according to my mechanic there was no indication of anything wrong. US Fidelis denied my claim they said that my mechanic used wrong words in the report like fail and not brokedown. The do not cover parts that "fail" only parts that brokedown. my cars is a 2002 Land Rover with only 61.000 Milles and is well maintaind

After numerous calls to US Fidelis and about five months of negotiations with negative results for me I had to pay for a complete engine overhaul(8.600 dlls) as a consecuense of the oil pump failure/brokedown. It was very hard on all of us not only on the financial side but the need of a second car really put a dent on my family. Since then i have cancelled my warranty

i signed up for a warrenty with this company in november of 2008. I have a slightly modified vehicle and explained to the sales representative the modifications done. 7 weeks ago my pickup went to a repair facility Ussfildelis just issued me a refund due to a misunderstanding on thier part that will nearly cover the storeage or the rental car cause by my vehicle sitting there for 7 weeks. I explained to then that i would no be willing to accept a refund because that would let them off the hook.

They said they are not going to pay for the repair on our transmission. My wife and I are out $5,000 dollars.

the company did not pay for the repair in its entirety as stated in the agreement.

they have taken 600 and had a claim that was covered and they refused to pay car was in shope 5 days before anyone contacted shop, us fidelas was notified 3 days before car was put in, called several times and was given run around , refused to cancel and give refund ,

The licensed repair facility of my choice no longer does business with US Fidelis. US Fidelis told me that they did do business. On August 13, 2009 I took my 2002 Acura 3.5 RL to a licensed repair facility for an A/C compressor motor replacement. At that time Hall Acura confirmed that the A/C Compressor motor was covered under the US Fidelis extended warranty, however, Hall Acura no longer did business with US Fidelis because of past issues with payments.

When I purchased Contract No. 80023627PP on April 7, 2009, I specifically asked if Hall Acura was listed as a licensed repair facility that US Fidelis did business with and I was told 'yes' by a US Fidelis Customer Support Representative. I have taken my Acura to Hall Acura exclusively since I purchased the vehicle from that same dealership because of the excellent service.

When I contacted the US Fidelis Claims Department to discuss this matter, I was told that I had two options: (1) go to another licensed repair facility. (2) submit a claim to US Fidelis for reimbursement 'consideration'.

I went on to ask the customer support representative where is the claim form and shouldn't reimbursement be guaranteed since an A/C compressor motor replacement was listed as covered and I met the initial waiting period requirement of 60 days and 1,500 miles. The customer support representative never told me where the claim for is. She simply repeated the two options again. I did not receive the 'peace of mind' that US Fidelis advertises and I would like this contract cancelled.

I would like this contract cancelled. In addition, I do not want a negative entry on my credit rating. If I cannot cancel this contract, I would like US Fidelis to tell me where I can get a claim form and wait for my reimbursement 'consideration'. A later addendum included the following information that the BBB requested from me: 1. What was the total cost of the warranty? Total sales price = $2,975.00 2. What was the amount of your down payment? $295.00 3. What was the amount of the monthly payment? $148.89 4. What date did you call US Fidelis about the warranty coverage? August 13, 2009 5. What amount of refund are you seeking? $890.56. The down payment ($295.00) + 4 payments @ $148.89 made to Mepto. ($595.56).

I received the following response on August 27, 2009: "We received electronic notification on the above-referenced complaint dated August 19, 2009. Based on that complaint we have examined your file and have determined that Tier One Warranty, LLC has no record of repairs needed for your A/C Compressor. Please send your original receipt/invoice to your vehicle service provider, Tier One Warranty, LLC for possible reimbursement.

Please be advised US Fidelis, Inc is the broker for your vehicle service contract: we place you with the coverage your vehicle is eligible for. US Fidelis, Inc. does not adjudicate, deny or negotiate claims. We trust this matter is now closed. 08/19/2009 Case Closed as INVALID

08/19/2009 A19 - Consumer to Contact Us - INVALID".

I have not had the A/C motor compressor motor replaced because I am saving up the $460.00 to pay Hall Acura while I continue to make payments to US Fidelis on time. I allege that US Fidelis has deceptive advertising practices because the commercial says "You pick the repair shop.... We pay the repair shop directly". The commercial makes no mention of the fact that I went to two Acura dealerships and both said that they do not do business with US Fidelis because they do not pay their bills. If US Fidelis had been honest and told me that my repair shop did not do business with them (after I specifically asked them this), I never would have agreed to this contract.

I bought a warranty from US Fidelis and they claimed that the company I would be going through was Amtrust-Second best warranty company out there. I had to wait one month and go 1000 miles before the warranty would go into effect. A little over a month and 3000 miles later I took the car in because it started acting funny. Two of the windows didn't want to roll down or back up, the headlights and dash lights would flicker off and back on for no apparant reason while driving at night, and the car smoked out all its oil and would make a clankity clank sound when I was driving it. It was especially bad with speeds over 55 miles an hour. I had to put a quart of oil into the car just to take it to the mechanic. I took my car to a local Ford dealership and told them what my car was doing. (It was not doing any of these things when I bought the warranty). The Ford dealership said they would look into it and I was supposed to get free rental from US Fidelis if my car had to be taken into the shop and so I asked the dealership for a rental which they provided me with and I had to keep that car for over a week (from Saturday, September 5, 2009 until Monday, September 14, 2009) while I waited for the warranty people to make up their minds about whether they would cover the car or not.

The dealership called US Fidelis/Amtrust on Tuesday the 8th and told them what the problem was with the car and the warranty company called Wednesday early in the morning claiming they qwould not cover any of the needed repairs. I needed window regulators and motors, the front electrical control module was/is going out and needed to be replaced, and the heads in the engine needed to be replaced because the guides were/are bad. US Fidelis/Amtrust said they did not cover regulators and therefore would not cover the motors either, and the electrical control module was not covered under the warranty, (this is a $545.00 piece of equipment that can not afford so it will not be getting fixed,) and they said that the problem with the engine was with the spark plugs and they do not cover spark plugs and therefore would not cover the any parts for the car. I went to the car dealership and we all called the warranty company and told them it was not a spark plug problem but a guide problem and the guides were serviceable but most likely the heads would need to be replaced.

US Fidelis said they had to bring an inspector out to look at the car and wanted the dealership to tear down the car to the point of breakdown and then they would come look at it. The dealership asked for my permission to tear down the car further and I said okay (very reluctantly as this was getting very expensive very fast) and on Wednesday morning they called for an inspector to come out and the inspector took two full days to come out and look at the car. I called Friday afternoon to ask if the repairs would be authorized that day or not and they said yes but again lied to me as they did not call the dealership back until Monday morning around 11:45. They said the inspector said that it was a seal that was causing the engine problem not the guides and they would not authorize any repairs. I had the dealership put my car back together but since I could not afford the repairs they would have to put it back as is.

I purchased a Protection Plus Extended Warranty with a 60 day/1500 mile waiting period. After 3 months and 2000+ miles, I needed repair for the transmission. After submitting oil change records, the repair was authorized, then later refused because my vehicle has a salvage title. Salvage title did not bar me from purchasing the warranty or making monthly payments though. US Fidelis now refusing to reimburse rental car costs as well.

i should have check up on these pepole befoe i even dealt with them. so now it has cost me 400.00 to put my car back together twice now. and now they said that my engine is not valid any more. so i would like to fill a complaint. this is not right because i spent anothr 300.00 on payments and i can not use it any more. so please don not us usfidelis because they don not stand behind thier claim

I am writing you in regards to an extended warranty plan I purchased from US Fidelis Auto warranty for my 2002 Bmw on 20 July 2009. On 8 September 2009, Bmw service dept contacted US Fidelis to notify and seek authorization of repairing my car. After two or more hours the service dept finally got through to a US Fidelis representative and notified them of the needed services. Us Fidelis denied all claims with the exception of the thermostat. I ended up having to pay all other costs including a $100 deductable to the tune of $500.00 total out of pocket.

On 09 September 09, I spoke with a resolutions rep. by the name of Brennan #9082 and at first all was well until I insisted that they counsel the contract. Brennan gave me a list of chores to accomplish before any other action could take place. Then Brennan placed me on hold and immediately placed me on an automated looped message until I finally hung up the phone.

I am apalled at the reprehenceable behavior I received and want nothing more than a cancellation and refund of monies paid. Please help me in any way possible in this matter.

I own a 2005 Chrysler PT Cruiser. One morning I started the car to go to work and there was a horrible noise. It was determined that the engine had dropped a rod and as a result I needed a new engine. Contrary to what US Fidelis says this vehicle was well taken care of and this unfortunate incident was a result of a defect from Chrysler. After sending all my receipts for oil changes and maintenance (which was extremely extensive) they told me I didn't maintain my car as described. I had gone 10,000 miles between oil changes once two years ago. If this had been with normal oil I would be guilty. As it was I have used Mobil One oil since its inception into the automobile market. I pay much more for this oil for the extended usage and mileage you can go between changes. Since the first time I brought the Cruiser to the Mobil service center all my oil changes have been within 6,000 miles of each other with the exception of that one time. Each time I changed the oil I go the extra step and flush the engine, again at further expense to me. I am passionate about my car and the upkeep is very important to me. This is why I use Mobil One and have never once used anything else. I took this information to the manager of the Mobil Oil Center and explained what was being done and he informed me I took exceptional care of my vehicle and would be available to talk with anyone I needed him to talk with. Consequently my wife and I cannot afford to go to court with this. If I could I would be there. Hopefully by filing this with you somehow another family will be saved from the scaming practices of US Fidelis.

The behavior of the people at this US Fidelis was, to say the least, reprehenceable. The way I see it no matter what i did in this situation they would have found a way to NOT pay this claim. We can't afford to go to court over this, if we could I would be there. Hopefully by filing this with you somehow another family will be saved from the scamming practices of US Fidelis.

On January 1, 2009, I contacted US Fidelis to purchase a five year automobile warranty for my 2001 RX 300 Lexus SUV. I have had my vehicle for approximately four years and have never had any major mechanical problems. I purchased the warranty so that I will have a "peace of mind" if major problems occurred with my vehicle. I have maintained scheduled maintenance and care of my car. On August 15, 2009, I heard a "knocking" sound coming from my car. I took it to the Lexus service department to have it inspected. It was at that time I was informed by the service department that I was going to need a new transmission. I contacted US Fidelis to initiate my warranty service. I was then told by US Fidelis that I would need two receipts to prove that I had my vehicle serviced for oil changes. I produced those receipts, but was then denied approval to have my car repaired.

The reason stated by US Fidelis was that I had gone over 5,000 miles between services on my car. I contacted the Lexus service department and was informed that it suggested servicing every 5, 000 miles. I informed US Fidelis of this information along with other receipts that I have maintained adequate servicing of my vehicle. I was then informed that I was still denied. I continued to contact US Fidelis customer service. On Friday, August 28, 2009, US Fidelis agreed to pay for half of the expenses to repair my vehicle, stating they are only covering the liability of the transmission. I totally disagree with this decision. First, I was told I was denied because of the lack of servicing I performed on my vehicle. When I was able to provide proof of the servicing I have had performed on my vehicle, now I am being told the full cost is not being covered because of liability of the transmission (which I clearly do not understand what that means). I have tried to find resolutions with US Fidelis with no prevail.

I purchased an extended auto warranty and paid 395.00. I then cancelled after 34 days and it has been almost 60 days since then and i still have not received my refund. I first told them that i would not be albe to afford it but they kept insisting, saying how good it was and afordable, but when i got my contract i saw that i had to pay 100.00 for every service i had done. thats when i cancelled it.

Bought warentee 1 year agao and then had to use it last week. Was advised to produce Oil change records on my Transmission issue. Went to Oil change conmany and they printed out maintenace records over the past 3 years. Still not good enoght for them. They Denined claim. I am out 1200 bucks for Warentte and 3500 bucks for new transmission. I hope NASCAR fans relize that its all a Scam.

We purchased the extended warranty for our 2004 Ford F350 on 3-27-2009. We were told at any time that there was a problem, to take it to a certified shop to have it fixed and they would pay for it directly. Our pickup had the turbo go out of it on Monday, Aug. 24,2009 on my way to work. We had is towed to Alton Blakely Ford dealership in Somerset, KY in order to have it fixed by a certified dealer. After calling to get the bill paid, we were informed that an authorization had not been obtained, one that was never spoken of in the contract sent to us or at the time of purchase. The Ford dealer sent the bill with the work that had been done on it and they were going to pay for part of the bill but not all. They had to send a representative down in 24-48 hours in order to inspect the turbo to make sure that was what it needed! We farm and had to have our truck back by 8-28 in order to move cattle and they couldn't guarantee when their person would be there. If we wanted to pay for the repairs and send them a copy of the bill with a "hardship Letter" they would consider paying. After all of that, Lauren called back and said they were not going to pay for anything thinking everyone was lying and trying to cover up something. She said they would gladly reimburse us the payments we had already made if we liked. Well of course they would do that, $400 compared to $2400, who wouldn't. They are nothing but a scam business, if you can call it a business. With all the economical problems people are having these days, companies like US FIDELIS SHOULD BE PAYING BACK ALOT MORE!!!

Upon completion of the work about August 18, the mechanic faxed all required formes. With no response back from US fidelis the mechanic called again. I have called now a total of 5 times. Each time I am given another fax number. I was told that the fax send was not readable! The mechanic again sent it 5 times (as of today 6)! They have all faxes on record and have printed reciepts! US Fidelis hasnt bothered to call the mechanic or anything!

When I bought the warranty I was told that there were only two garages in the area I live in that that were certified to work on my vehicle. When I called the closest 50 miles away they told me that they had never used or heard of Fidelis before, but bring it in and they would be glad to look at it and be the go between. After the first day the repair shop tried to get the ball rolling and was told to send maintenance records which I did via fax. Then nothing for 4 days until a Inspector from US Fidelis came and inspect the transmission himself. Said nothing to the repair shop and left.

I called the repair shop on Monday no word from Fidelis, called Tuesday no word from Fidelis, so I called them myself to see what was going on. They said they denied the claim because it was not covered by the policy and it was a long term problem. I have now canceled my policy with them and have chalked up another experience to when it sounds to good to be true it usually is. But if I had not called Fidelis myself they had no plans to notify me or the repair shop. When I tried to cancel the policy they kept trying to get me to go a different route by offering me a discount and a lower payment, but after reading the blogs on the internet I knew that it was still a scam to keep me paying them for nothing.

My car key was stuck in the ignition and it would`nt come out. I called customer service(us fidelis)the day before I took my car to the repair shop. I told them what happened and I told them, where I was taking the car to get repaired. After I got the car repaired, US Fidelis didn`t stick to there word. I had to pay for most of the repair. I had to pay $182.60 and they paid $88.77. What happened to the $100.00 deductable? US Fidelis said that the car dealer went over the national average. I wasn`t told anything about an national average, when I talked to customer service. US Fidelis told me I should have taken it to other repair shops, like pep boys etc... I told them that I called these places and they told me that they don`t do that kind of work and that I have to take my car to a car dealer. I told this to US Fidelis and they kept giving me the run around. I asked them if they could reimburst some of the money and why couldn`t I pay just the deductable, there again they gave me the run around and said that car dealers charge over the national average. I asked them what was the average and he said that he couldn`t give me that info. I feel that I was ripped off. I only have 4 more payments and I will be paid off. He saaid that I have a good policy, after I pay them off, then it will continue till first 125,000 or 5 years. I told him I did`nt care about that right now.

had a transmission issue but U.S. Fedilis wouldn't honor the contract because they said the part outside the transmission was at fault not the transmission itself. The servo had to be replaced. They didn't cover anything. I have a feeling that fine print would be the case in every situation. Cancelled the policy.

US Fidelis stated that I would have bumper to bumper for 5 years with no worries about out of pocket expenses. Received the contact and there are small limit of liability and these amounts are all much smaller than any repair amounts would be. This company is a scam and needs to be brought up on charges. I am out of $100.00 down payment. Luckly I read the contact.

If I had received all the details I had requested prior to signing on I would not have done so. It as if I am playing the odds in Las Vegas and the Pit Boss has the final say. I am filing a complaint with the attorney generals for Missouri and Texas. I have tried to have rach of my two vehicles worked on and have experienced nothing but trouble each time.

I purchased USFidelis extended auto warranty in December 0f 2008. The person I talked to said I was buying (for $120 per month) their PREMIER COVERAGE which means my vehicle was covered "BUMPER to BUMPER" providing I take my car to an ASE CERTIFIED GARAGE; which I did.

Included was FREE TOWING and FREE CAR RENTAL.

The mechanic (Pete's Garage in Thousand Palms, CA) called and said USFidelis denied the claim and would not talk to him over the phone.

I called the USFidelis claims number and was told my claim was denied because I did not have Bumper to Bumper coverage. They also denied the rental car claim which I had to pay for up front.

We were pressured into buying an auto warrenty, the first time I went to use it, the amount that was available for the repair left such a large amount due out of pocket that I was not able to make the repair. I contacted them after much frustration as the reason for taking this policy is I am disabled and thought it would benefit me if I should have a break down as i live on a very limited income. I called to cancel and was talked into a smaller payment to continue my account but I found out that when they sent me my new paperwork everything was very different than what I was told. I was informed that my payment in august would be deferred but money was taken out of my account anyway and now I can not even get in touch with anyone.

UD FIDELUAS who brokered the deal said the only thing they could do was to sell me another now comprehensive plan for 3000.00 dollars.

Since I've had US Fidelis, I've had 3 MAJOR problems with my car. Out of the three, USFidelis had denied ALL of the claims. One of which they paid for a 300 radio, but I still paid more out of pocket. I've saved my receipts and I've faxed copies to them as they requested. It's strange at how they keep dening me, but when it's time to pay my monthly fee, they blow my phone up! Since I am a Flight Attendant, basically living paycheck to paycheck, I have to drive 40 miles to my job so, my job REQUIRES me to have a car.

In dealing with this company I took my truck to be repaired for services that were covered under my contract. My part was to ensure to maintain my truck with oil changes etc which I have receipts . I faxed the copies to the claims department and they contacted me and tld it would not be covered due to the receipts did not have enough information. It clearly showed on each receipt the model, make and the same details on each one showing I do maintain my truck. They would not answer any of my quesions. Extremely rude, would hang up on me, would only say over and over we can not the same statement like a recorded robot. I not only have paid hundreds for this policy but not on top I have to pay for the repairs this is no more than a scam. I would like to also be aprt of this class action suit

In April I saw a commercial about auto warranty. It was US Fidelis. The commercial stated that US Fidelis would pay everything except $50.00 for repairs. I called the company and spoke with a representative. He stated what I heard was true and that all I needed to do was send them $125.00 for each vehicle and be with the company for three months and after that, I could go in to any auto repair shop in the world and present my card and they would repair/fix my vehicle. However, they lied to me. On two or three occasions I tried to have my car serviced and all three places told me the card was no good and that US Fidelis was a scam. Now, they are sending me bills after I wrote them and told them I no longer want their service and I want my money back.

By the Grace of God I was spared from entering into a contract with US Fidelis. I just want everyone to know that I appreciate all the input of their bad experiences with the company. I called them this morning to inquire about their warrenty program and it all sounded very sweet! I asked "Adam" if he could mail me a contract that I could read before making any decisions and forking over money. He told me that once I purchased the plan I would have 30 days to go over the contract and my money would be refunded if for some reason I wanted to change my mind.

I told him I still wanted to explore my options as this was the first call I made and he literally tried to bully me into buying the contract before hanging up. He told me that if I don't commit now that when I call back the price would be much higher and I would have to pay $200 for my vehicle to be inspected. After talking to Adam, I found this web site and am so greatful for all the input from everyone who has been scammed. I am so sorry people are stuck in contracts with this company! I still want an extended warrenty in place before my current one expires. I will be very cautious of whom I choose. I think I will see if the Chevy dealer can recommend someone for me.

I was told that my extended warranty would cover EVERYTHING mechanical with my truck. From transmission to alternator to water pump to brake calipers and CV joints. I signed up, put a deposit of $100 down and have made 3 monthly payments of $76.88. My trucks "check engine" light just came on. I had it checked;turns out to be a valve body component malfunction. Some other things were found bad as well and the repair bill for all comes to over $1600.00. These buttwads at US Fidelis say that NOTHING is covered.

Applied for the policy in Feb 2009, and US FIDELIS told me I had to put $295.00 down and that I could finance the rest, and that US FIDELIS would be deducting payments of $149.89 per month through my credit card.I plainly ask what was covered even the smallest things I could think of and I was assured that parts and labor were covered and that US FIDELIS would provide roadside assistance and provide a rental car while our vehicle was being fixed.

the Ford Service checked the truck out and called us back to let us know of the problem and told us that they had contacted US FIDELIS, and none of the $1400.00 of work that needed to be done was covered. Needless to say we were really disappointed.

So I told them what good is having a warranty that cost you $2975.00 if you had to end up paying for the work yourself anyway.

Then I told them I wanted to cancel the warranty, and he began to then tell me that I may want to reconsider because I would not get a full refund back....when initally they said a refund would not be a problem. Now US FIDELIS said for me to write CANCEL on my PAYMENT PLAN AGREEMENT with my signature and date...then to get a plain sheet if paper and write the number of miles on it and have it notarized, and send it and they would evaluate the length of time I had the contract to the amount that I had paid and would come up with the amount of refund I would recieve.

At the end of my conversation with US FIDELIS, the representive said...WELL SINCE I HAVE YOU ON THE PHONE,I NEED TO ASK YOU IF THERE IS ANOTHER VEHICLE YOU WOULD LIKE TO PUT A WARRANTY ON TODAY!!

Saw commercial on TV for US Fidelis with Nascar driver R. Wallace advertising for them. Must be legit if they have a Nascar right? Well i guess not. I should have just given a check to my local charity because at least I know it would have gone to someone who actually needed it. Not a company who prides themselves on being one of the 'top' warranty companies out there. This is what happend to me and I am sure to alot of their customers.

I bought a 1998 Jeep Grand Cherokee for my wife to drive. It seemed like a nice vehicle with all the features that we wanted. Paid 3000 for the car, less then the bbv as stated by Kelly Blue Book values. Then I decided since we were running our lives with hardly any extra money, yea i'm going to blame the economy, we would by an extended warranty. I called US Fidelis, who is also Tier One Warranty, and purchased the warranty. They sent me a contract via mail and said I had 30 days to cancel, who has tested that possible lie? anyone? If so good luck.

I read over the contract and saw that within 30 days of contract a local repair facility must do a service on the vehicle and record mileage and vin on their paperwork. They did not tell me this it was written in their long contract. I did so as to not give them an out if I needed a claim. I am sure this is another way they get out of paying many claims. again anyone tested this part of their scam? Back to my story.

I was driving my vehicle 80 miles away from home when the underside of my vehicle caught fire. I pulled over to the side of the road to put the fire out, and with my fire extinguisher put out the flames. I did not attempt to restart the car, which never died, I turned it off. First thing I did was call AAA. Tier one has roadside assistance, so they claim, but decided that I would use AAA since I KNOW they are a reputible company.

Towed the Jeep to my local repair shop, which did the first service, and called Tier One. They told me that the repair shop must determine the cause of the failure and report to them with it and also what it would take to repair. The repair facility was very cautious to take on this job. They have done this before with them and had bad results.

I did not have a choice at this point the truck was there and it needed to get fixed. They proceded to check for what went wrong. First they discovered the engine would not turn. Pulled the starter and decided that the trans needed to be pulled to make sure which was not turning the engine or trans. Pulled out the trans and transfer case, now the motor would turn. Result is that the trans is sized. New trans is needed.

Now they had all the info they needed to get the ball rolling with the warranty co. They called the warranty co. to discuss what needed to be done. After being on the phone for over an hour, the warranty co. said they would send out an adjuster, not a mechanic, an adjuster. The 'adjuster' arrived at the repair facility to check out the vehicle.

Looked over everything and then left. The repair facility recieved an email the next day saying that the claim was denied because the transmission lines were removed from vehicle and that caused the trans to overheat. Well of course they were removed. Did he not see that the transmission was on the ground out of the vehicle. The cooler lines are only a couple of feet long I don't think they would have been able to reach the transmission at this point.

So here I am with a vehicle that I bought for my wife and kids to drive around in and the only way I can do so is if I pull it with a strap behind by single cab truck, which we all won't fit in. I also have to pay the repair facility for the removal and diagnostics of the Jeep. Lets see I bought the vehice for $3000, paid $2500 for a warranty, paid over $500 for misc. repairs after the warranty to make sure that all was in working order on the Jeep , and now another $750 to the repair shop. That adds up to $6750 for a vehicle that I bought just three months ago.

For that kind of money, $2250 per month, I should be driving a bentley! So I think if you need to spend money on a warranty the best advise I can give is to give it to a local charity. Thats where my Jeep is headed. Also R. Wallace should be ashamed for representing a company that screws hard working americans out of their money. Very sad that after over 30 years in racing [he is] siding with a company that does this. I have no vehicle that my family can drive together in.

I am pretty much in the same boat as other complaints against this company and out thousans of dollars and have filed complaint with BBB and Attorney General's Office. I hope this company get shut down for good. They lie, fraud, do not honor contracts and act like we the consumers are idiots. Financial difficulty, lost job, have child and had to bum rides to get to store or anywhere I needed to go not to mention the emotional stress over this and now being broke and bank account in negative because of them.

none of the papers i received mentioned anything about a 60 day waiting period before filing a claim.

Filed a claim with US Fidelis when the engine in my car came up with a cluncking noise. Took to a mechanic and was tore down and found out I needed a new engine. The mechanic notified them of such. They sent out a ajuster and said it needed tore down more. Sent another adjuster said it needed tore down more. Sent another adjuster. Finally said all they would pay for is a $20.00 gasket and not pay for any of the labor so far that they requested. In the end I paid for everything to get my cars another enging and back on the road. Never dealt with such a company as US Fidelis, was the most frustrating 3 months, yes it took 3 months and ended up not covering anything.

If there is any way that we could be involved in the class action suit that Missouri has please let me know. Had to pay $2,765.91 to get my car repaired. Had to take a loan from our credit union for the funds.

Purchased an extended vehicle warranty to cover repairs on BMW 740i. Repair shop quoted $680.00 and said that this type of repair is usualyy covered under extended warranties but the claim was denied by Fidelis on the grounds of "excluded parts".

The mechanics tried for 1 month to get a hold of them and couldn't finally when they did they just got put on hold with no response they wont return the phone calls and wont pay the bill for my vehicle so it can be fixed

I have a Cadilac Deville, 1999, car check engine light came on, took car to experienced 25 year vet in the auto industry, also customed to these cars, did a complete check, had idea of the problem, found fins on H2O Pump came off,causing a no flow condition, did not break engine down, knew one of 3 possible damages to the vehicle may be waited two weeks for claims to send someone , they showed up mechanic did not here from them, after my 2nd rental, on about June 16,2009, the customer service stated they did not believe anyone came, it took them 1 week & a half, to have someone contact mechanic,

It really bothers me that I have been a fan for many years and saw your promotion for U.S. Fidelis on TV and bought a warrantee with them and have now had to use it and found out after weeks of my truck sitting in the shop and hours of un-returned phone call by myself and the auto shop I am out the money as it is a big run around I called the better biasness burrow and found out they have an F for their service and a few law suits against them , how could you do something like that to your fans? Was it the money? I am so very disappointed , I dont have to assume that you will be getting more disappointed fans in the future from this company you indorse so proudly on TV.

5 days after my car was put in the shop for 2 covered expense I still do not have an answer as to if they will or will not cover. They say an inspector will be out to look at the car, for an AC compressor and a leaky water pump...and they don't know how long it will be before someone comes out to look at it.

Verbal contract different from Terms and Conditions brochure. Kept putting me off before I complained I have not received the contract and the outline. Went past the thirty days window they place on all contracts before I receivd my booklet. High pressure to keep the contract and they even offered a $400 dollar reduced cost, but still no offer to cover what I was expecting. I insisted that I wanted to cancelled but they kept putting me on hold and then came BACK TO ME WITH OTHER OFFERS.

I cancelled the contract and I am awaiting my full refund as of now. In the Terms and Conditioons portion, of the contract booklet, page T1, paragraphs A,B,C,D, over to page T2, consumers MUST maintain their vehicle to the specifc standards of the vehicles owners manual, keep all receipts if and when you are presenting a claim and have service receipts and invoices to back up these maintenance records. Must have vehicle serviced within 6 months of contract date to be eligible for submitting a claim.

I purchased an extended warranty through US Fidelis about three months ago. Well about a month ago my transmission went out and I took it to a repair shop to get it fixed and the quoted $2,800.00. It took the repair shop almost two weeks to get in contact with someone about how much the company was going to pay out for the repair. They quoted only $1,300.00 and said that they would not pay out more than the car was worth.

When I called to speak to a customer service representative (James) he did not take my complaint seriously. I told him that the add on television stated nothing about a limit and that when I called to speak to a previous representative she informed me that the cost would be taken care of completely. He stated, "No one in my office told you that and we are not affilated with US Fidelis at all." He then said that I didn't read the contract and that he was not going to look any further because "my attitude was not getting me anywhere."

I was horrified! I work in customer service and what he said next is what really got me. I asked for his name and his supervisor and he said that he would not transfer me. he did not want to tell me his last name or hers so I became stern and demanded it. I then let it be known that I was going to contact someone about the service that I had recieved and he stated, "Well make sure you tell them that you did not listen properly or read the contract fully." I do not feel that as a paying customer that I should be treated with such disrespect and lack of concern.

We called them to find out about what they were offering. It sounded ok. They took the account info to process the initial charge of almost $300 then we were suppose to receive a packet with info. Three weeks later we had received nothing but the account had been charged. Several calls were made to no satisfaction on our part. No one seemed to know what they were doing. We went online and typed in on the google search engine simply usfidelis.. the sites were all derogatory..scams ripoffs etc.

we decided to go to the bank and stop any furthur payments to them...we had to cancel our card..then after calling them again they said they couldnt reimburse the initial payment, they could not cut an check but yet tried to get us to keep them for a reduced amount. All we want is our money back. They claim they pay out millions in claims but cannot reimburse a consumer that is not happy with their services.. We are interested in anyone that is in the process of having them stop taking advantage of people. Thank you

they claim they would cover the water pump, but any & all other damage to engine they will not cover,

besides the possibe cylinder heads & engine block, there is also blown head gaskets concerns, a northstar engine with alimnum heads, are possible damages, & one of these 3 concerns can be causing the high temp reading.
The reading states when any covered part, in this case being the H2O pump,i reads, "the engine block & cylinder heads are only covered if damage by the failure of any of the above listed parts.
my car is well maintained & kept up of all it's fluids, the company is using the following clause to not pay the claim to fix the inner damages of engine caused by the no flow condition of the H2O pume, it states,

"Thermostats, blown head gaskets, cracked heads or block, fluid leaks, leaking seals or gaskets or lines or hoses, overheating or other engine or transmission failures caused by thelack of fluids or improber mainteance are not covered."

Clearly the problem is caused by the coverd part, & mechanic fear they will not pay, stating they are a fraud, & will continue to find a way to not fix car, stating they will only pay for the H2O pump, that is all, which makes no sense, due to the slow to no flow condition.

I would like to thank this website and unfortunately all the people that have had to file complaints. Research is always something I do before giving away money. (except when it comes to going to a casino.) :) Anyhow after reading a few of the complaints I checked out US Fidelis on the Better Business Bureau website, the BBB has given this company a rating of F. Yes an F is just like it sounds, like when we were in school, it is not good. So anyone like me with an aging car, and future repair bills, we have two options: Pay for the repair bills out of pocket, or trade the car in. Oh and by the way, shame on Rusty Wallace and his Kid for promoting a company like US Fidelis.

I hired a law firm to follow up and seek answers I could not get from US Fidelis. I complied as requested and have paid each month for my coverage of service which includes these types of repairs. US fidelis is requesting I provide them with a mileage update a month before I purchased their contract. I can only give them what I have, which is a oil change with mileage attached for two months prior to the contract. I can't give them what I do not have. I also gave them maintenace records for the past four years which includes maintenace on the transfer case in question. the work was done by my dealer. I purchased this contract in good faith And I am being ripped off.

I called US Fidelis and bought their extended warranty and have paid 84.00 per month for the past 5 or 6 months. My air conditioner went out and I took my car into a ASC certified mechanic and he informed me that my compressor had went out and when i called to speak to a rep at US fidelis they informed me that they would only pay for part of the repair... now this is not what Elliot Thompson told me .. I was told by him that I would not be out of any money out of pocket for any repair. Had I known that this is the way they do business, I would never have taken the warranty. I have contacted them over and over to tell them to either refund my money or repair my air conditioner, and they keep transferring me all around to different people. They will not answer my calls, and talk to me to try to resolve it.

On 04/27/2009 I called US Fidelis toll free number and got a representative. I was quoted a price of $2525.00 for the services and was told to pay a down payment of $400.00. I informed the operator I didn't have that much at this time and he put me on hold and asked me to pay $132.78 so that I wouldn't lose this special one time rate, so I agreed. He said transmission, locks, doors, air conditioning, and windows, etc would be covered and that there was a waiting period of 30 days just to make sure the car was in working oder.

I have made another payment since then of $132.78. I took my car in to be serviced on 6/17/09 and found that I needed a hub bearing, power lock acuator, transmission work, and window adjustment. Today is 06/29/2009. I have been given the run around. I was told by Adam that I lied about the actual mileage of the car and that I would have to get service records in order for them to proceed with my claim. I got the records and it proved that the actual miles given at the time of the sale date of the warranty was correct.

Today Adam stated that they will not cover the transmission because this is a pre-existing problem which should have been covered by the company who sold me the car which is Conklin Fangman of Kansas City. He also stated that they will not cover anything at all because he hasn't received the fax that shows the miles that was faxed to their office about 4 times now.An adjuster from America Auto Shield was dispatched out on Friday June 26 and took pictures of the actual parts that were malfunctioning and also pictures of the information that had already been faxed to the company. Adam went on to state that today Monday 06/29/09 if I have a rental car in my possession I had better return it because they will not be paying the bill for it.

I think this is unsafe at night and the company should be liable if something else happen why driving. Driver could be trying to lock the door and make a mistake and open them at night and get carjacked.

whenever i call usfidelis customer service and claims dept., I never get to talk to any person. I never use my extended warranty. i am paying for sevices for that I need but can't get in contact with USFIDELIS. I WANT ALL MY MONEY BACK. THIS HAVE SCAM ME. I HAVE NO TRUST IN THEM. THEY BROKE THEIR CONTRACT.

My son bought this 95 GMC Jimmy secound hand used it for a short time and gave it to me to use.He lost his job and had to move to get another job, before doing so he purchased this warranty from US Fidelis just in case something happened to the truck.this is all because I am disabled since 1997 and haven't worked, so he wanted to do this for Me.Well to get on with the story the truck broke down, the engine wouldn't run right and was making a loud knocking noise so I called around to find some one who does motor work and told them my story, that I had US Fidelis and that they would pay for the tow and work needed to be done.

Well they towed it and contacted fidelis to see what they had to do,to find out what was wrong with the motor they had to pull it, after doing so the lower end was shot the bearings and crank etc. so they relayed this to Fidelis who asked them when the oil was changed and who did it.well of course I did it I have been doing the maitenance on all my vehicles, brakes, exhaust, tune ups and fluids for the last 40+ years. Because I did the oil they refused to honor there warranty I had no reciepts for the oil or filter, My son gave them to me before He moved.All because I changed the oil one time in the last 140,000+ miles its my fault that the engine isn't runing and they won't cover it only because I don't have a reciept for the oil and filter.

I purchased an extended warrenty for my vehicle. They are refusing to pay for the repairs to my transmission as they state I have the wrong tire size even though the tire size was disclosed at the time of warrenty purchase. I have paid $800 for the warrenty. My car is in the shop & I can't get it back from the garage.

was contacted by the company. Told the rep several times I had no problems with my vehicle and felt I did not need the insurance. Rep told me three times or more that for $2,000.00 a year eveything would be covered on my vehicle..no matter what it was. Needless to say within 3 months (and 3 93.00 mnthly pymnts plus 125.00 dwn payment) my truck acted up...took it to dealer and the damage was $878.00 to repair. USfidelis was contacted and told nothing would be covered. I immediately called and cancelled and requested all my monies to be returned back to my account. I still have recieved nothing. I am extremely dissappointed and concerned that a person such as Rusty Wallace endorses this rip off company. If you can help me get my money back that would be nice. I am also on social security and disabled so my money is very important to me.. I don't like being scammed.

My father was called on the telephone by US Fidelis at which time he was not interested in their warranty. He is 79 years old and on social security and has a limited budget and could not afford it even if he wanted to. 4 months later he finds out that they have been deducting $200 a month from his bank account. My sister has power of attorney and contacted them and they told her they had a verbal agreement and that was how they were able to get the money. They have no intention of giving him his money back. I am in the Navy and stationed in Maine while my father is back in IL. I am a little upset that while off serving my country these large companies are back here using shifty tactics to take advantage of the elderly. My sister asked for my help because I am better with these things, but I am at a loss for the proper recourse.

transmission went out on my truck shortly after i got my policy. I made the claim and they took two weeks to get an inspector out to look at it. when he finally got there he glanced at it hurredly and said it would not be covered. his reasoning was that the crossmember underneath the truck was bent. he says that this meant that i had hurt the tranny in my accident. i had this accident two and a half years earlier and had since put 50,000 miles on the truck. that is a good transmission to go that long when its ruined.

on 4/30/09 i called us fidelis to inquire about their services. it was explained to me that it is for older cars and that it would cover my car from bumper to bumper if anything went wrong it would cover the engine, transmission, electrical just as if i bought the warranty of a newer car. on orabout 5/15/09 i got a payment plan in the mail saying that the down payment of 150.00 was applied to the loan and that on the 30th of every month they would be deducting out of my account $118.71 for the monthly payment and that the balance owed was $2,849.00 to be paid monthly over a period of 24 months.

on 6/2/09 my wife called us fidelis to tell them that they are taking money out of our account for a product we never received. they said that it was sent on by fedex and signed for around 5/4/09 by a h. briderbacker? or something like that. my wife told them that we never received it and that she has no idea who this h. briderbacker? is. in our house it is my wife and i both last name vaughn. they said that they would resend and for us to look it over once we received it. we received a package from them on 6/9/09 with the warranty enclosed along with some kind of liquids for the car.

after reading the whole warranty my wife called us fidelis and talked with justin at about 12:55 p.m. and explained that the warranty was not what was explained to my husband on 4/30/09. my wife told him that we want to cancel the contract. he told me we had 30 days from the time we entered into the contract to cancel. my wife was very firm about wanting a refund. justin in turn transferred my wife to someone else. she was on hold for about 45 minutes then nathan got on the phone. after my wife explained to him everything that was going on and that we wanted our money back that had already been paid. he also brought up the 30 day money back guarantee. she told him that we did not get the warranty to look over until 6/9/09 that is 41 days from the time that my husband signed up with us fidelis.

he put her on hold again for quite awhile so that he could talk to his supervisor. once he got back on the phone he said that they would knock $450.00 of the price of the warranty. my wife refused the offer and told them she was fed up with the song and dance routine that she was getting and that the only thing she would settle for was our money that had been paid to be returned to our account. again she was put on hold for a while. nathan came back on the phone and said that his supervisor is voiding the contract and that we will receive our money back in 3-5 business days.

today is 6/16/09 and we have not received our money credited back to our account. at 8:30 a.m. today my wife called us fidelis and talked with ashley about our money. she said that it is being processed as we speak. my wife kept checking our account and at 11:19 a.m. my wife called back and talked to sharon. she told her that it has not gone to administration yet to even start the return process. my wife by that time was very agitated, irritated and aggravated. my wife asked to talk to a supervisor and sharon put my wife on hold for a few minutes and came back on the line and said she was tranfering the call to her supervisor, debra.

when the call was transferred it was a voice mail box. my wife left a message voicing her concerns and her frustrations and her name and phone number. my wife called back at 11:47 a.m. and spoke to felicia and after having a go round with felicia she was transferred at 11:56a.m. to another supervisor named marjorie. marjorie explained that our paperwork was being worked on as we speak. she told me that it is their policy to have refunds issued within 3-5 business days. my wife told her that today is day 5 and we want our refund.

marjorie told my wife that as soon as soon as she is able to get off the phone with my wife that she will work diligently on expaditing our refund and it should be back in our account today or tomorrow. my wife told her that she will be calling back if it does not go into our account by 6/10/09 a.m.. then marjorie proceeded to tell my wife to enjoy the rest of the day. they don't care at all.

Purchaced a warranty from us fidelis in febuary for my 2000 GMC Jimmy. Have been faithfully making payments on time. Recently my truck broke down so naturally took it to the nearest Gmc dealership. Since day one it has been a hassle trying to get ahold of anyone, numerous times on hold for well over an hour and upwards of two hours just to be put on hold. My service advisor as well having a very difficult time making contact. the warranty company asked for oil change receipts which I gladly provided. After they had approved for diagnosis of the problem the warranty co a few days later sent out an inspector for review. While there the inspector was given a quote from my service advisor for the cost of an engine (including parts and labor) for a total of 7,300.

A few more days went by waiting for an answer. Finaly after calling numerous times the warranty co had informed my service advisor that they would only cover twenty one hundred dollars once the repair was made and they recieved the paperwork. This is due to the fact the trade in value is only $2100. I was never told this when I purchaced the warranty. I was told I should have recieved a package in the mail containing additives for the vehicle along with a list of parts that was covered including the service contract. I had never recieved any documents containing limits of liability.

At this point my truck is in peices and I cannot in any way afford the remaining balance. I have spent countless hours on hold only to either reach an answering machine or just flat out get hung up on. This is by far the worst experience I have ever had as a consumer! Personally I have been reviewing this company and have come to the conclusion this is all a big scam! Please someone help!!!!!!!

Then they said they denied it because it was pre existing which is wrong since the first time there was an issue with the mileage then they said it was denied because the parts were electrical and it wasn't covered. If that were true then why didn't they say that the first time. They found every excuse not to pay. I was also told by the Transmission shop that this company never pays.

I spoke with someone on the phone about the warrenty. Told them that I could not pay what they were asking for down payment because, I did nothave the funds at the time. After going back and several times talking with this one and that one finally come up with resonable down payment. Well I told them I could give them a post dated check over the phone for the amount needed, but they could not send it through until the 6/1/09. Well after seeing so many complaints, I called to cancel and stop payment on the check only to find out that they have already posted the check on the 5/30/09. This is some B.S. if you what I mean! Taking Money when your not suppose to is'nt that a crime? I WANT EVERY DIME BACK IN MY CHECKING ACCOUNT.

Well after seeing so many complaints, I called to cancel and stop payment on the check only to find out that they have already posted the check on the 5/30/09. Taking Money when your not suppose to is'nt that a crime? I WANT EVERY DIME BACK IN MY CHECKING ACCOUNT.

Paying for warranty 250.00 down and 148.00 a month for 18 months and turned in a claim that they wont pay that is in my contract protection plus

bought an extended warranty from us fidelis, was told everything was covered until i went to use the plan and found out that i was lied to. they have limits on repairs when clearly unless you really look into the fine print it is not covered. then to speak to someone you have a 52 minute hold time to speak to someone concerning the problem.

I purchased the extended warranty from US Fidelis in January 2009. My total for the contract was $2,053.00 with a down payment of $105.00 and additional payments of $81.17 for 24 months. The payments started 2/19/2009 and the final payment was to be on 1/19/2011.

On May 15,2009 my car would not pick up speed and was sluggish to the point that it would not go very fast in any gear. I had the car towed to Rally Chevrolet in Palmdale California where I had to rent a car, I wasn't concerned about renting the car since US Fidelis was going to pay for a rental car for me so they promised, the only thing they didn't mention was the rental reimbursement would only be up to $150.00 wow was I shocked, when the rental was going to be $199.00 a week.

As I write this I still have the rental car now 16 days so I must be close to $600.00 that I will be responsible for since US Fidelis took so long to go to the dealership and inspect the transmission that had to be torn down so they could see the problem which finally happened on May 22nd, seven days after the car was taken to the dealership.(By the way the inspector doesn't even work for US Fidelis)he was and outside vendor.

We finally got a call from Jeff Ext.249 on Wednesday 5-27-09 at 7:30am and he told my husband that the adjuster was on break and said that they should have the report today no later than tomorrow. On 5-28-09 I again called and spoke to Jeff who than put me over to Mandy ext.232 a manager and she told me they had the report but had to do them in order since there were numerous ahead of mine, and they had to do each in the order of receipt. Finally on 5-29-09 we got a call stating the tranny was the problem and that it would only pay $1456.86.

After being on the phone with numerous people employed by US Fidelis from a manager named Mandy extension 232 who told me to call her anytime, and everytime I called her you guessed it I got her voicemail. Both my husband and I called and spoke to Jeff extension 249 and he gave us the same cock and bull story about the transmission being damaged by the Sprage and they were only going to cover the sprage, gasket kit,filter and fluid for a total of $1456.86. The full price to replace the transmission (which really needed to be done)is $3500.00.

On Friday May 29,2009 I spoke to Brenda in Customer Relations and told her what had happened and said I either want to cancel the warranty or get my transmission fixed, she said she would get back to us, she called back and told my husband that they would cancel the warranty and a full refund would be back on my Visa within 3 to 5 days.

Later the same day Jeff called back spoke to my husband trying to explain what was covered under the warranty for repairs, and my husband told Jeff that Brenda had cancelled our contract.

On Friday May 29th I spoke to Dave at Rally Chevrolet and told him to go ahead and take care of the transmission, Dave told us it would be the middle of next week which would be around June 3rd or 4th, so we will be stuck with a rental for at least 3 weeks at a cost of more than a $1000.00.

Because of the horror of this situation I feel US Fidelis should be responsible for the entire rental charges and the cost of the transmission.

Both my husband and I were on the phone for more than 8 days and numerous hours of speaking or being on hold with either the claims or US Fidelis.

Company is misleading created wrong contract and did not offer retyped one I said cancel by fax and notorized and priority mai that required siganture to mepco finance and also states to notift US fidelis (a phone call to them take one hour) mepco blaimed us fidelis . us fidelis blamed mepco. I did this on 5/4/09 diid not get a message with name or extention back until 5/31/09

I was just about to purchase coverage for my vehicle through this company when I stumbled upon all these complaints. I just want to say thanks to all of you who have submitted your complaints about this company (US Fidelis) because I am sure you all saved me from a sure disaster.

The advertisements for US Fidelis is highly misleading. It is difficult to even get through the phone lines to request service on your car. Then when you finally do get a person on the phone, none of the work is covered. The sales representative and the TV ads are intentionally misleading. I believe this company is a fraud and needs to refund its customers.

I purchased a 2007 dodge caliber in May of 2007 from enterprise rental car agency , I was never told that the vehicle would not have what I now know is called a power train warranty. A few months ago I purchased a warranty from a company called US fidelis and needless to say I was on vacation alone and had car trouble and this company would not honor the warranty and to add further insult to injury I was told that the repairs should come from the dodge manufacturer.

I am still a single woman living on a fixed income and still paying for this vehicle and have not a clue where or how to have this car repaired. In this tough economic time I have lost my job and my house the only thing left is my car should I now give up on it to?

I writing in regards to this warranty coverage, today is May 13th exactly 60 days from the day I purchased this coverage. I am on vacation and had a problem with my car and was told that I would have to wait 48 hours before some one could come out and inspect my car. I live in Maryland and the problem occurred in New Jersey while driving back to Maryland. I was told that there was nothing that could be done. I informed them that I was alone with not monies to rent a car or get home. I was not offered any assistance.

[I want them to] PLEASE CANCEL THIS COVERAGE AND REFUND THE $300.00 THAT I HAVE PAID COMPANY. THIS IS NOT ACCEPETABLE TO ME. LEAVING ME STRANDED ALONE WITH NO HELP AT ALL!

I bought the warranty in feb. As a single mom workin 3 jobs, i thought it was a good idea as my truck was just over 91,000 miles. called may 5 & told them it was vibrating and making a funny noise & should i have it towed, the lady ask me if i felt it was safe to drive and i said i thought so but i am not a mechanic. told me to take it to the shop as soon as possible. my son became sick that evening (tues). i had him to the dr twice & er twice by friday. he then was admitted for e coli, i was on my way home to get clothes to stay at the hosp. with him. the truck broke down. i called for a tow & went to get a rental car.

friday night they call me to say it will not be covered because the mechanic said the u joint broke & caused the transfer case to crack & the transmission to go out. he denied saying that, so we called back, they would not allow me to hear the recorded conversation where he supposedly said this. they then send an adjustor out monday who said it was approved because of the transfer case. obviously, they didnt want that answer, so on tues sent another one out who stated the transfer case had been leaking for months.

i checked my receipts for my oil changes in feb & apr & no known leaks were detected, there are no leaks spots in my driveway as well. as of today, i have called & filed complaints with the bbb, indiana attorney general office, missouri attornet general office, angies list & go see an attorney on tues

I called and cancelled my policy with U.S.Fidelis and wrote them a letter meeting all the rquirements to cancell the policy and they drafted my checking account again this month and I called and ask them to refund this months payment and they told me they don't giverefunds under any circumstance.

I heard about a extednded warranty company called US Fidelis when I purchesed my BMW 2003 530i I was told its going to cover all parts. that was a big lie. they advised me that for the warranty to take effect you need the car to have 1500 miles and 60 days before any service can be done. my car is at Pacific BMW in glendale, ca with major problems that need reapir. i need my car for work can't go to work without a car being on call for dept. of surgery. that advised the service writer in pacific bmw the car needs 8000 miles and 6 months before they can look in to the car. big lies. i just need to know how to act with the law and get my money back or sue them for unlawful acts. my damages for the car are in range of 4 to 5 thousand dollars

I got this coverage because my girlfriend is pergnant and that was clear on every phone call. I got denied because of course the best coverage wich I spuposable got so good that it covered everything under the hood (btw the guy whom sold me the coverage is get repremended) doesn't cover the piece that goes from the engine to the belt tightener. It's called a hose and hoses are no nos. So my engine blow up because that piece failed and that piece blow my engine up. This piece is not covered. Find this out over a week of missing work n having no car having to walk to the store to eat and feed my pregnant girlfriend.

I make about 75 grand a year (which is all phill seemed concerned about was if I had the money to sew them). I spent all my money on the baby a couple meeks earlier at one time not thinking my car would break n I could go to work to easly get ahead again. Now me n my girlfriend r stressed out beyound belief. The piece that broke is not a regular maintance piece wich I was told was all I had to due was tune ups by greogry e. Hutton about 1230am on 3/16/09. I don't have the money to get fixed n no car to make money to get fixed. I got dropped cuz it would of coated more to fix then they would get from my contract. Couple of there people said stuff along those lines. All calls r recorded. Some were nice some were not do nice on there side mostly. Bottom line is we r ducked now. With a baby due n a week n this just happened. No car to get her to hospital.

I purchased an extended warranty from them. I 've paid over a thousand dollars on the Warranty. The motor went in my car.Fidelis asked me to provide them with the last two oil change receipts,I did they then advised the mechanic that I had my car towed to that the reciepts didn't show the odometer readings.I refaxed them the receipts with the odometer readings,and they denied my claim stating my receipts looked suspicious.Whenever I call I'm on hold for at least an hour. I'm very upset that Fidelis misled me ,now i'm out of a car and money. I think it is very unfair to treat people like this.

I purched 5 year warranty /100000 mile warranty for my Town& Country Limited Van 1999 Odm. @141037 For $1975.00not even 10,000 miles and I have internal damage to my transmission and the number5 cilinder is misfiring.I put the carmor products in for the trasmission and the engine.took my vehicleto the machanic of my choice which is the dealership in Visalia ,Ca.on April 21 2009. It's been sitting there nothing being done to it.Waiting for an approval to work on it through US Fidelis.The dealershi[p has FAXED them 5x's and still no responce.I still owe Fireside bank 3200.00for my vehicle and no telling how much it will cost to fix. I fear I have just lost my car.

I called to see about the services and was pushy about it told I would not get this rate at another time. I had them take $150.00 from my VISA and my payment are $118.00 I did this April 28th and on Monday May 4th I wanted out Icalled kept getting cut off because I said I wanted to cancel. I called starting @ 7am and was connected to a voice mail after being told they had a NEW PHONE SYSTEM. Much of BS.

ALL is wnat is my $150.00 I'm on a FIX INCOME Social Security and I want to CANCEL.

They promised to cover my car but failed to do so. I then tried to cancel my insurance due to selling my car and Corey was adament about how much I needed insurance. I told him I couldn't afford it. He pressured me to keep it and transfer it to my 1996 pickup. I told him no about 10 times. He then told me I needed to get the mileage from the people I sold it to so that he would cancel it, plus he said I needed to get my cancellation paper notarized first. I told him, I didn't know where the new buyers lived or their info. but he said I still needed the mileage or he could not cancel the insurance.

I was told if I authorized a $195 down payment, I would be automatically billed $85.75 for the next three months, then be paid up in full. So they were to take the $85.75 out of my checking account three months in a row, then be done. Well, I just received a letter from MEPCO, which is their billing company, and it says they're taking the money out for 24 months, not 3. I tried to call and cancel, but just got transferred to an answering machine! I want my money back- considering I couldn't even use this coverage for 60 days, yet already was paying $452.25 at this point!! HELP ME GET MY MONEY BACK!!

We have requested our credit card company to refuse future payments requested by this company.

Purchased extended warranty for my truck from dealerfor about 2K. Toward the end of the warrenty there were transmission issues that felt like it was falling out when starting to move, and servere brake issues- not the wear and tear brake pads but master cylinder and also the water pump was going out- all at once. I paid the $150 fee on my end then the dealer said the warranty company was sending someone to inspect the truck before they would pay. ALL REPAIRS WERE DENIED and I read the small print and these items SHOULD have been covered!!! They are horrible and I never got anywhere with them or my money back. I never bought one before but thought since it was a 4x4 i may need it- I wll never buy one again- this company is a COMPLETE SCAM!!!

Purchased extended warranty for my truck from dealerfor about 2K. Toward the end of the warrenty there were transmission issues that felt like it was falling out when starting to move, and servere brake issues- not the wear and tear brake pads but master cylinder and also the water pump was going out- all at once. I paid the $150 fee on my end then the dealer said the warranty company was sending someone to inspect the truck before they would pay. ALL REPAIRS WERE DENIED and I read the small print and these items SHOULD have been covered!!! They are horrible and I never got anywhere with them or my money back. I never bought one before but thought since it was a 4x4 i may need it- I wll never buy one again- this company is a COMPLETE SCAM!!!

After a long harrassing phone conversation to cancel a car warranty, I followed the procedure told to send a notarized request to cancel the auto withdrawal on my VISA card. On 2/03 Mepco Fin withdrew 85.42 which I thought was the final withdrawal as the cancelation request did not make it in time to cancal that payment. There was no withdrawal then suddenly there is an excessive withdrawl of 356.10 posted on 3/19/09 by the above named company that I did not authorize.

I changed my VISA number yet this still showed up. The name of the company us Fidelis was not familiar to me so I looked it up on the internet It is a car warrantee company out of Missouri and a class action law suit and multiple complaints are posted against them. I just noticed this on my bank statement. I will post a complaint with my bank as well in an attempt to recoup these dollars.

I am out 356.10 dolars

Purchased on 2/26/09. Changed mind, and immediately rep was told he work with me. Found myself paying for a longer period of time. Not the worst of it. Never received any contract or documentation. Went to have SUV ball bearings repaired. Had to leave SUV, for inspection. Rental @ my own expense, no reimbursement. Offered to bring SUV back for inspector to look at. USF stated I had to leave it. Now have repair bill, USF warranty bill, and rental car bill.

I have had to pay USF downpayment, 1 month insurance, as well as rental car bill, and repair of ball bearing. USF inspector could have contacted me, to let me know they would not cover repair. But I had to call, and cover rental @ my own expense, because of inspection.

My husband purchased this warrant on November of 2008, after making over 2 monthly payments of $79.17 and a down payment of $100.00 we received the policy. As an error to us we did not see the fine print where it states that you have to have the policy for 90 days or 5,000 miles. My husband explained to the customer svc that this truck does not go to far but he told my husband that after 6 months if anything goes wrong they will fix it.

On March 30, 2009, my husband called the agency and explained to the customer svc that the air conditioning on his truck is broken, she asked him for his policy number and the idometer reading, he wanted to know what the procedure were and if he could bring it to a license dealer. she stated yes. After my husband brought the truck to [dealer] for them to check it out the mechanic submitted the claim and US Fidelis refused to pay for it because he did not reach both agreements in the policy. My husband and I were outraged because the customer svc should of told him this on Monday when he called that he did not qualified and we would of not brought the vechile in McKenny.

So because of their untrained, inexperience workers this cost us $209.00. When I spoke to the manager, whom by the way was irrognant and rude insisting that there is no way his company stated this and when I asked him if he tapes all conversation he stated yes, well I told him to listen to the tape on Monday, March 30, 2009 and he will hear it, he refused, then stated that his company will look into it and he would get back to me in 24 hours.

Well, 3 days pass and the vehicle is still sitting at McKenny so I called and again spoke to a rude manager who says it was our fault that we did not read the policy and that they are not going to pay for it. This lack of training, inexperience and unduly misreprenstation cost us over $209.00 and we do not get our monies back that we have paid into this account. If agencies are not going to abide by the policy or misinformed clients then the mistake is their's not ours. Please help me with this so that others are not misrepresented by this agency.

Greenpath Debt Solutions pre and post bankruptcy filing classes are the dumbest classes I've ever taken. What a ripoff. What they teach you is information anyone who has been on their own for a few years already knows. I did not learn one thing from taking either class, and they are making big bucks with this hokey program.

This GreenPath program is just another way to rip off someone who already is doing bad financially and filing for bankruptcy. GreenPath is getting rich off these classes and they are the ultimate waste of time.

I smelled a rat as soon as I saw their ads as I have dealt with these aftermarket warranties before. I once had a policy called American Warranty. When I had a rear axle bearing fail on my Jaguar they claimed it was normal wear. Jaguar came to my aid saying the failure was not normal at such low mileage, so American had to pay.

I saw a similar scam with Fidelis and called them up. I sensed the pressure from the woman answering the phone immediately. When I asked if there was a clause that said they did not pay for normal wear she admitted there was. I asked who determined this and she said they did.

This company should be banned from doing buisness or advertising as they are clearly crooks.

Thank you for exposing them.

I uiltized greenpath to set up a debt repayment plan for a payday loan and a credit card. Greenpath told me that they set up the payment plans and they have been taking biweekly withdrawals from my bank account for the past year to make the payments. Yesterday, I received a demand letter from a collection agency with notice that they are filing suit aginst me for about $4600.00 for my nonpayment of the loan from cashnet. With the oayments that i had been making, this should have been paid off in March of 2009.

I called Greenpath, they told me to ignore the letter. I did not as it was against my better judgement. I called the collection Attorney, they had pruchased the debt from cashnet, were not informed of any payments that I had made. He firther advised that cashnet never agreed to a payment plan with greenpath and unless greenpath has a signature on their agreement form they sent, the collection will proceed.

I spoke with Dana at Greenpath and he advsied Cashnet never signed and returned the form. He further advsied that their letter statse if they get no reply within two weeks, they automatically assume the creditor agrees to the terms. Greenpath has been getting a portion of my payments for their services. They never told me that they did not have an agreement with cashnet and now I am facing a lawsuit. I called cashnet to see if they have received any payments and they advised that that they do not keep records once something is sent off for collection? Please help.

I may have to pay up to an additional 3600.00 plus legal fees and have had this reported to my credit report

I have had nothing but issues with this company. They assigned a roofer to fix ,y leaking roof who lived 30 minutes away and basically told me he would come look at it when it was convenient to him. He then sent two guys who spoke little english out to fix the leak in my laundry room. They were and hour late because they went to the laundry facility of the park not the address on the work order. 2 years later, 3 visits later my roof was still leaking so I paid cash to have it fixed.

The plumber they sent to fix the shower faucet made it worse so that now when we take showers we have to worry about the water suddenly getting so hot it burns you.

The oven is leaking gas and the gas company shut it off. The gas company guy says it is probably the valve but could be the regulator. The technician cannot determine which part it is either and wants to replace both. BHWC does not want to pay for both parts so they are making me sit home another day to wait for a "second opinion" guy. They made the first guy put everything back together after he had taken it apart and was ready to order parts. Apparently the price tag of the parts is more important than my safety or time off work.

I signed up with Greenpath Debt Solutions and used their services for a couple of years to reduce my debt. I incurred late payment charges many times from my creditors because Greenpath was delinquint in sending in payments on my behalf. I called Greenpath and told them I was probably going to cancel their contract. They threatened me by saying that all of my creditors would be contacted and that they would in turn raise my interest rates.

When I cancelled our contract for their services I told them that they were no longer authorized to act as my agent and were no longer authorized to speak to my creditors. They ignored this and immediately notified my all of my creditors. They said that there was a provision in my contract that allowed them to do this. I reviewed the contract paragraph that they referred to and it said nothing of the sort.

My interest rates on all of my outstanding debt accounts rose. My interest rates went from 3 to 5% up to 20 to 25% on every oustanding account.

In April 2002 the company lost a money order I sent. Causing a chain reaction of late payments, extra fees, and collection agencies. I did not find out of missing payment until late May 2002 by one of the creditors. I spoke to the Office Manager, Vizcaino about the missing money order and he confirmed that the payment was lost at their site, and requested that a replacement be sent and that all fees would be picked up by GreenPath and creditors notified.

Immediately the money order was replaced by the company that issued it, GreenPath received it, and cashed it. I called Mr. Vizcaino, sent letters to find out why my account was still delinquent, but to no avail. I had also requested the aid of the BBB for their help to solve this. Due to the stress this has caused, and since I'm responsible for my debts,

I notified GreenPath by letter that I was terminating all dealings with them effective August 1, 2002, and I also notified BBB. Recently I received a letter from GreenPath as though nothing happened and with a new counselor's name. I have all documentation to proof my complaint.