Complain about a product or service

US Fidelis

Linda of Richton, MS November 6, 2009

I purchased policy over phone on 7/31/2009. Was told over the phone that I had full coverage if anything should happen. Recently I heard a noise in the rear of my 2003 Ford Explorer. I took it into the Courtesy Ford on 10/19/2009 and they called Tier One Warrany at 800-. They were informed that within 48 hrs a inspector would come and inspect what was wrong.

They called them every day and was givben the run around. However I called Tier One Warranty 10/22/2009 and was told that no claim had been filed. I then called the Ford Company to see what was going on. Tier One called the Ford Co. to start a claim.

On Tuesday Terri from Courtesy Ford called me ans said that she had bad news. The inspector from Tier One located in Gulfport called her and told her that problem with my vehicle was not covered un the warranty. There was a problem with the rear end and not on the warranty papers which I had to call for. I proceded to called Usfidelis to complain and they were very adament that since my vehicle had over 100,000 miles is could only have limited coverage. I had to get a rental so that I could go and come to work and that is not covered also.

Now I had to call the Ford Co and get them to put my rear end back together until I can get the money to fix it. I thought that is what I was payinig for. It seems that they prey on the unknown. Now I'm stuck with the fee to have the analysis done along with the rental bill. something needs to be done about FALSE advertisement on T.V.

Michael of Cherokee, NC November 4, 2009

Call the number provided by the TV advertisement. Was never told that my Credit card was given to a separate loan company and I was never told about the loan.

William of Saint Helena Island, SC October 31, 2009

Warranty only covered less than one third of repairs, and were not sent to the repair facility, as stated in advertisements and printed materials. I would like to join class action law suit in Missouri. I paid 1,400 for no coverage as advertised.

Travis of Fremont, CA October 31, 2009

After speaking with a representative of US Fidelis I was lied to and convinced that this extended warranty would cover some of the simple repairs on my car. When I spoke with my mechanic about a problem I was having he told me that he does not do business with US Fidelis. I called a second mechanic and he told me the same thing.

When I called US Fidelis to attempt to cancel my membership and recover my money I was given the run around and told that I would not be able to get my money back. I was guaranteed that ALL ASE certified mechanics would accept US Fidelis and that they would cover any repairs needed. 890.54 in monthly payments and an initial down payment.

Axel of Lake Worth, FL October 20, 2009

The warranty cover nothing, the transmision was sliping and oil was leeking from a seal. The warranty covers very little and it is not explained to the consummer.

nick of paradise, CA October 18, 2009

us fidelis taled me into a plan. They had lots of promises with great coverage. When it came time for a claim they denided it. When I called for an explanation they cited some leagal crap that was not expressed at time of sale. Basicly they will not ever cover any repairs. So I was transfered several times. Finaly a rep. tried to extend my contract and lower the payments for the hardship that had occured. The repairs costed 600.00 and the payments totaled 980.00 So I paid for the coverage and got nothing. ouch!!!

Donna of mt. olive, AL October 16, 2009

I called u.s.fidelis on May15 to check on getting a deal for my cars a mustage and a explorer. On June 9 I called to cancel because I lost my job. I been having trouble with my checking account with checks bouncing,could not understand why.

It happened again today 10-16-09. We pulled up my account and saw there was to be a withdrawal today from fidelis i said i canceled that about 6 months ago. They have been taking 126.67 out of my account for the last 6 months.

I called to tell them about it, they said they was sorry refused to return my money. Manager said he would put 400.00 towards my account, I said I did not have a account. told me to write a letter to the address above and it would cancel my account i do not have.

They owe me 633.27 plus all bounced check fees.

Edward of Yorkville, IL October 14, 2009

BUYER BEWARE. SECOND CLAIM TO THIS COMPANY. I took my 2003 4x4 Chevy truck in for service of the fwd and also asked them to check out a squeek when I made turns. They told me that I needed a hub assembly. Fidelis said that locking hubs and rings were covered but not my part I needed.

After spending almost three hours on the phone I ended up at conflict resolution where they offered to apply 500.00 credit to my contract to keep me as a customer. Then I asked if it would cover the injector pump and was told that it was not listed as a engine part covered. End result I canceled the policy. Glad I'm rid of these leeches.

Joseph of Lebanon, MO October 14, 2009

The phone sales person will only send/give information about it's company insurance policy with a downpayment of 100.00. They claim that if you do not like or are unsatisfied with it, they will return your money. US Fidelis has called me 5 times with 5 different prices for autombile extended warranties.

TERRY of PANAMA CITY BEACH, FL October 10, 2009

Called to get info about extended warranty. Was told I needed to purchase immediately to get a discount and avoid vehicle inspection. Told that the warranty was 5 years or 100,000 miles. Purchased and in reviewing fine print realized that I had pais 2100 for a warranty that capped all claims at 5000. In other words if I had a repair costs that exceeded that my contract would be canceled. Planned to buy another truck but canceled the deal once I thought I could get my current truck warranted. Lost out on the good deal.

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