I have called twice over the past two months, requesting a copy of my warranty information, for a plan I purchased in April of 2009. Each time I have I called, I've been told that this information would be mailed to me. It has been three weeks since my last call, and I have yet to receive any thing. When I have called, I have been required to give the last eight digits of my VIN, which are **. I would like to have this resolved as soon as possible.
Consumer Complaints & Reviews
I have called twice over the past couple of months regarding a MaxCare warranty that I purchased in April 2009. Each time the representatives I have spoke to have told me they would mail out a copy of my warranty information. It has been three weeks since my last call and I have yet to receive anything. When calling the representative have asked for the last eight digits of my VIN, which are **. I would like to have this resolved as quickly as possible. Thank you in advance.
On Dec. 30th, our carmax car's ignition jammed up in the middle of moving to another town and would not allow our car to be turned on at all. We had paid for a MaxCare extended warranty on our car and when taking in our car for repairs, found that they were closed on a Friday because of the holiday. I had to leave on Monday for business and needed my car fixed before leaving on Monday. So we had to make the initial payment but the dealership called it in so we could get reimbursed.
When we called it in on Monday, we were told by MaxCare's customer service that we didn't handle it correctly since we should have gotten a rental car and then had the dealership call in on Monday so we may not get reimbursed. Customer service told me to send in a copy of the invoice with a letter explaining the situation through snail mail. I asked if they needed the original invoice, no just a copy. So I then asked if I could scan in the original and attach it to an email to send to the appropriate department in order to be reimbursed sooner, if even reimbursed. I was told no, and I found this a little hard to believe with the electronic age we live in. I asked to speak to the supervisor, and was refused and then hung up on by the customer service representative. Is this what I pay extra for on my car payment each month?
We have a Buick Rainier. In less than a 10 month time period, we had to have our car in the shop for work done on the self-leveling system. Every time I took it in, I said how I believe the airbags were leaking. The dealership would put it in their notes. However, Maxcare wanted an "inspector" sent out to look. They denied the fix of the airbags but had a new suspension motor put in. Then shortly after getting it back (and paying my deductible), again we had the same issue. I took it in again. They denied the air bags again, but put in new sensors and again paid my deductible.
Finally, I took it in a 3rd time. The dealer agreed with me that the airbags were in horrible condition and couldn't believe that they hadn't been replaced yet. Maxcare finally approved the replacement of the airbags. I called Maxcare to have them waive my deductible because I felt that they should have approved them the other 2 times. If they had, then my car would not be in the shop for a 3rd time for the same issue! The first supervisor I spoke with was very condescending to me and spoke with me like I was stupid (I probably know a lot more about cars than he does). I finally asked to speak with his boss. I was told I would get a call in the morning. I never got a call. I had to call them and leave a message.
Then finally, the bigger boss called me. I was nice and friendly and expressed my concerns. He said, "Let me put this in a way you can understand. We will not waive your deductible. Even you should be able to understand that." Wow, what a jerk! I do not recommend Maxcare. We paid a lot for this warranty and every time we had to take our car in. They fought us every step of the way. Everything we had done was covered, yet they want to fight me on it. Their customer service skills suck and the way that the men who work there talk to females is appalling.
I purchased a 2005 Chrysler Pacifica Touring from the Dulles Carmax in July of '09. I also purchased the Carmax extended warranty with it. At around 4 months into owning the vehicle, the transmission would slip once in awhile. During the snowstorm of '09/'10, the transmission went out completely during a 30 second attempt to get out of the snow. I figured I had the extended Maxcare warranty and would be covered. Boy, was I wrong! They sent out an "inspector" (and I say inspector in the loosest sense possible!) and he took pictures and denied the claim.
He stated I was doing things unsafe, and my car wasn't taken care of, and that my tires were "bluing". Both my father (who happens to be a certified mechanic) and a friend of mine, who is also a mechanic, have never heard of "bluing" and state that a proper inspector would have to tear down the transmission to even get a proper "inspection" done.
I take my car to get the oil changed every 3,000 miles. I change the other things like filters, transmission fluid, and everything else at manufacturer recommended times. I've been good about getting the salt off my car as well, so that the car doesn't get corroded and it lasts me a good long while. Now I have to spend close to $4500 to get the transmission replaced, because the warranty company is basically stating that I abused my vehicle. Don't get me wrong. I love my car. I take care of my car. But according to the warranty company, I'm abusing it.
