Complain about a product or service

InterContinental Warranty Company

Glen of Highlands Ranch, CO November 12, 2009

I purchased a 2003 Chevy silverado Pickup that was lifted from a dealer in Colorado in 2004. The truck was 1 year old and I purchased an extended warranty at the same time from InterContinental Warranty Services. in 2009 on a trip 1000 milers away from home my transmission started to fail so I brought it to AAMCO since it was identified as a selected repair location by InterContinental. They started by first approving the repair but within an hour they called the repair shop back to cancel the work. They stated that since the pickup had larger than stock tires that it had exceeded the 100,000 miles covered by the policy. They took the stance that for the past 80,000 miles I had been driving the truck with the speedometer being wrong based on the truck having larger tires than stock so the odometer must be incorrect also.

After many hours of my research I was able to prove the truck was originally sold from the chevy dealership with the lift kit and larger tires (after hours of research and calling them back east). They still contended that I had to have proof that the speedometer was recalibrated to prove was was correct all these years. I was able to produce the sales person and phone number that sold me the truck and he specifically remembers the truck being lifted with larger tires then. He also knows the odometer was validated correct for sale as required in Colorado with the larger tires. BUT after all the research and proof that the truck was not modified and tha that the odometer was correct their supervisor just told me they are denying my claim because the truck was modified?? Its pretty clear that they had no intention of covering the repair and were just looking for an excuse to not pay. And when I was able to provide all the bazaar info they asked for then they just took the generic stance of the truck being modified even though it really was originally sold this way. they even went so far as to say its impossible to recalibrate the 2003 pickups when its not. so har far can these companies take the 'modified' excuse? A different brand of tire?

Jane of Richfield, MN September 9, 2009

my transfer case went out on my 2004 Olds Bravada and I took my car to an authorized dealer to get it fixed. They denied it and made me take it to another place that was further from my home. The next day I was informed by the repair man that they would only put a used part in my car that had 180000 miles on it, my car only has 72000 miles, so more than twice the mileage on this part. They would not guarantee that it would be an effective or non-defective part and I had to deal with it. I have to now pay out of pocket, when they should have paid to properly fix the vehicle to have the part rebuilt, which is what their contract states. They refuse to pay any more than the used, garbage costs so I am screwed into paying for it.

Pam of Edinburgh, IN August 12, 2009

I paid my vehicle off, when I took my loan out with the above mentioned warranty I was told that if i did not use the warranty that I would be reimbursed 1200.00. On 08/10/09 I called InterContinental to ask about my refund. 2 days later I received a voice message from Chilla stating that my warranty expired on 06/02/09 and that I should have called by 07/02/09, since I did not they would not refund my money. At no time did I receive anything from them stating that my warranty was about to expire. I took this loan out 4 years ago. I told this to them they stated I should have remembered or written it down somewhere, like they sell 4 year calanders. When I took the loan out all i was told was that when i paid off my vehicle that I would get the 1200.00 refund. I was not told about any expiration date.

Nancy of Cadott, WI April 29, 2009

On 3/21/07, I purchased an extended warranty through Intercontinental Warranty Services. I purchased this through my banking establishment, RCU,who maintained that this was a legitimate, trustworthy warranty. I paid 1,215.36 for a 36 month warranty on my 2004 Pontiac Grand Prix. I purchased the Ultra Gold Coverage for New Cars because I was advised by RCU, that as I had a sun roof, I needed the coverage for that also. At the time, I had 35,000 miles on my car. Approximately a year later, my 'Gas Cap" light came on. When it did not shut off after filling the tank, on my next car service, I told them about it. I also gave them the number of the warranty service. It turned out that I had a gas cap sensor that was faulty.

My mechanic called IWS (Intercontinental Warranty Services) and both of us expected them to cover this item (around 100). They told him it wasn't covered. Last week, my sun roof wouldn't open. I had used it earlier in the day, and it had worked perfectly. When I took the car again their head mechanic, Dan, checked it and said that the module was bad. I, again, gave him the number for IWS. When he told them the problem, they told him that they did not warranty the module, just the motor on the sunroof.

These are the only 2 times that I have used this warranty in 2 years. Both times I was told that the problem wasn't covered. My warranty clearly states that the 'Ultra Gold' covers enhanced electrical including sunroof wiring harness. I feel that I have been totally ripped off, and that they are just like the big banking companies. I would appreciate it if you could look into this. My mechanic stated it would cost me almost 800 for the part, plus labor which would include pulling off almost the entire roof.

I felt when I bought this warranty, and paying that kind of money, that I would have someone I could count on. I am a single, non-married person, just trying to keep my head above water. I know nothing about vehicles, and depend on a warranty; depend on my vehicle to get me to work, etc. My vehicle has been faithfully service every 3,000 miles. The vehicle is in excellent condition, other that the sun roof. Thanking you in advance.

William of Union Grove, WI April 6, 2009

I reprsent a local dealership. On March 23,2009 I called IWS on behalf of a customer and was told repairs in question would be covered howecer, make sure to measure ball joints and replace only if spec was out according to Dodge. On April 3rd we mwasured ball joints and did not meet replacement spec. and went ahead with only one other repair as was said to be a covered repair. after finishing repair we called for final authorization #-approx 1000.00 less than original estimate, and then was told they needed to inspect vehicle before repairs were made.

If we would have been told of this inspection prior-we would not have made an appointment for Friday repair as they also need 24-48 hours to complet inspections- After many phone contacts they still won't approve payment-also will not go back on the taped phone conversations to verify that no mention of inspection was made

William of Louisville, KY November 11, 2008

I purchased an extended warranty with a guaranteed refund with my 2001 Ford Explorer Sport Trac in OCT 2003. The truck has been great and I have had no call to use the warranty. The contract was for five years and at the end I would receive the premium back minus a fee for the service. The contract gives the customer 30 days past the final date to obtain a refund request form.

Unfortunately, I made the request 35 days past the end of the contract. The company doesn't allow for a prorated refund, nor do they send reminder notices as the due date approaches. John was unable or unwilling to tell me what percentage of their customers end up giving the company free money at the end of their contract period.

There is no specific economic or physical damage. It's 1600 dollars that I haven't had for 5 years, so I won't really miss it. I merely feel stupid for having missed a dead line by so little and a little miffed that IWS has no wiggle room after 5 years making money off that premium. I won't do business with IWS again, nor will I buy a vehicle from a dealership that does business with IWS.

George of Maysville, NC May 23, 2008

Beware of the Guaranteed Price Refund (GPR) for having no claims on your warranty during the coverage period. Anyone considering buying their policy with the GPR make sure you mark your calendar for the expiration date, you only have 30 days to make your claim for your full refund or you loose it. On 05/23/2008 checked my policy noticed it expired 02/25/2008 called to claim refund and was told claim period had expired 30 days after the expiration date and therefore unable to reclaim the GPR of 1228.00. OTHERS BEWARE OF THE 30 DAY CLAIM PERIOD IN ORDER TO BE REIMBURSED YOUR GPR. Lesson learned and will never buy another InterContinental Warranty Plan.

Aaron of Seminole, FL February 14, 2008

Purchased an extended warranty with vehicle ( 1999 Isuzu Vehicross suv ) on Feb 18 2007, in Dec. developed severe noise and vibration. Local Isuzu dealer diagnosed spun bearing on # 1 piston as problem requiring new engine. After much delay warranty co. sent an inspector to examine car.their report indicated abuse as cause for breakdown citing mud in the radiator webbing, a tow strap in the cab and a tow hitch on the back of car.Their conclusion was the car must have been used extensively off road in mud, and this abuse caused failure ,so they would not cover replacement.

1. I never took the car off road except to launch small boat at public boat ramps( some muddy ). This also required tow strap and trailer hitch. 2. The service rep at dealer said that this so called abuse in no way caused the failure. 3. I hired a certified independant appraiser who examined the car and also determined that the so called abuse in no way caused the failure. And that the small amount of mud didn't even indicate any amount of off road useage. 4. Searching on line, I've found testimonials of owners of the same engine having the same bearing failure. 5. I have tried to reason with the warranty co. both by phone and certified mail with no sucess, their only reply was to try to return my premium, which I blocked.

Christine of Flowery Branch, GA February 3, 2008

I am currently fighting with my warranty company. I own a 2005 Mustang GT. About 2 1/2 weeks ago, my transmission starting having issues at 51k miles. The car would not go into 2nd gear when in motion. I contacted Ford about this problem, and they said that this was a known problem on some of the 2005 Mustangs. There was not a recall, but my extended warranty should cover it. I contacted Intercontinental Warranty, and they had me take my car to the nearest dealer. Upon inspection at the dealership, they told my warranty company that this was exactly what the problem was. Intercontinental required that they pull the transmission before any repairs would be approved. After breakdown of the transmission, the mechanic AGAIN told Intercontinental that the synchronizers were bad. The warranty company sent out an inspector FOUR times, and he denied coverage of the repairs--stating that it was negligence or abuse of the car. The mechanic has stated that he is full of it. There is nothing more than normal wear and tear for a car of this mileage. After inspection by a completely DIFFERENT mechanic, he stated the same thing. NORMAL wear and tear.

After being at the dealership for 2 weeks now, I contacted the company again. This time, after reporting to the BBB and Intercontinental again (stating that I had contacted BBB and was willing to involve a lawyer if need be), I received a phone call from Jerry Tomkin. This time, he offered me a generous 1000.00 towards the repair with a used transmission that had 10k miles on it, but would not pay the entire repair--this time stating that he preferred to speak with women because they listen better. (I took it to mean that they are more likely to believe what they are being told and will allow someone to walk all over them.) He also told me that I should take this offer because my bumper to bumper warranty did not cover this, and he was helping me out. He also gave me his personal cell phone number (that he doesn't normally give out) for any questions I might have. I am assuming this is to try and gain my trust. Ha! Try again bub! I will settle for no less than this repair being fully covered by the warranty company. This is absolutely the WORST extended warranty company I have ever dealt with. I have owned two other vehicles that had extended warranty, and there were no questions asked on ANY warranty work.

I am still battling the warranty company. My car has been in the shop going on its 3rd week. If I have to cover this repair out of pocket, I intend to take it to court--not only for the repairs, but lawyer fees, court costs and any time I have had to miss work for lack of transportation. I cannot rely on catching rides to work everyday and do not have the extra cash lying around for a rental car.

Mrs. of Lexington, NC January 17, 2008

In April, 2003, I purchased a car from my credit union, and they offered an extended warranty that could be purchased as the car was used and the original warranty was not valid. The warranty as explained to me came with a GPR (Guaranteed Price Refund) for an additional cost. The GPR as explained would refund my purchase cost minus the tax if I did not use it before the car reached 100,000 miles OR April, 2008. I recently paid the car off and requested my refund, as I had 105324 on the car and had never used the warranty plan. IWS denied my request as the coverage period had not expired. They claimed this information was in the endorsement I received at the time of purchase. I advised them the only documentation I received was a declaration page which I submitted showing the coverage period of mileage or a date.

This company is withholding my refund and refuses to issue my funds for reasons which cannot be explained. I did not receive any other documents; the credit union has none on file, as they pulled the microfilm of the original purchase in an effort to locate this mysterious document. The credit union has no record of the document and have attempted to assist me in retaining my refund, however their attempts have been refused as mine have, also. My car was 5324 miles past the 100,000 point so they can offer no assistance should my car malfunction, yet they fail to refund my money. I have been advised the GPR is no longer offered by IWS which affirms my constant issue.

I have suffered an economicial loss as my refund is being withheld, and I no faith it will be issued at all. I have tried to contact Marathon Financial Insurance Co. brokerage professionals who were backing IWS, and the phone number provided in my documentation has been disconnected.

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