Complain about a product or service

Heritage Warranty Mutual

8055 "O" Street, Lincoln, NE

CHERYL of BRONX, NY June 26, 2009

I purchased a car on 2/21/2004 from Ums Auto Group. When i purchased my car i was asked would i like an extended warranty so i said yes then the dealership gave me the extended warranty from Heritage. I paid 1800.00 more in my car payments for my warranty.

Now on 5/12/2009 i bring my car in because i need a new fuel pump Todd from Manhattan Mazda told me that the claim was approved the # was E09-67396-614 and the total was 761.00. Now here it is in June I had to pay for my own car in order for mazda to release my car because they said that Heritage had not paid claims from last year. I got my car out on 6/26/2009.

I then called the coporate office of mazda and spoke to Jennifer and she was no help to me. I told her that a mazda dealer gave me this warranty so the dealership or the coporation should be responsible for this bogus warranty.

Michael of The Colony, TX May 27, 2009

Paid 1500 for an "extended warranty" from Heritage Administrative Services Inc. Heritage approved repairs totaling 1041 in November 2008. I submitted a clim in December 2008 and have not been reimbursed to this day. When you call the company they will say its been submitted to their carrier for payment but they will not provide contact information for the payor or for managment at Heritage. The company is a fraud and is involved in wire fraud. 1500 financed for 5 years at 6.25% interest in addition to 1041 repair bill.

Suzanne of Atlantic Beach, NY May 29, 2009

I have had an Extended Warranty with Heritage since 10/25/05. In the beginning when my car needed repairs it would go the dealer and the dealer would them contact Heritage for approval and they would them pay the dealership and I would pay what they did not (i.e. deductible) as of 2008. I am now dealing with a handling company by the name of NASC in Dublin Ohio (Gordon). They are very non committal and offer no asssistance.

I have a claim in from Jan 2009 and no check has been issued. What they say is they received it and forwarded it to Heritage and then its out of their hands. There is no phone # to contact Heritage and payments are not forth coming. I am hacing to lay out the money and Heriatge is holding on to it as long as they legally can. It seems there are more than my complaint. What are you doing about this

Corrie of Anchorage, AK May 14, 2009

In feb of 09' I had to take our truck into get it fixed. We've taken in to the same location as before and had no problems with getting it back and having the warranty pay them. Came to our surprise when we picked it up we were told that we had to pay them and then we had to wait for heritage to pay us. Seeing my husband and I have completely different work schedules its vitale for us to have too vehicles. Unfortunatly we didnt have 600 dollars, so we decided to put it on our credit card. Thinking it wouldnt take that long to get refunded our money.

A month went by and we had no refund check and a credit card that was accumulating interest.My husband and I have both called several times, and all they say is that is been processed were just waiting for the check to be sent. We had gotten a little money back from our taxes to pay it of, that was suppoed to go to a vacation.

Now my vacations coming up and i have very little money to go. Why did I even pay for this warranty? Such a headache. Hopefully this company wil be stopped soon. Its ridiculous that we cant even speak with them that we have to speak w/ people that dont even know what going on. Interest accrued on credit card.. Financially put me in a bind. Used the money for a vacation to pay of the credit card.

Edward of Emery, SD April 2, 2009

Had purchased an extended warranty on a new 2006 RV through Poulsbo in Everett, WA on MAy 6 of '06 and filed an approved claim back in September '08 and have yet to be reimbursed the 1,395. When a letter was sent to the address listed in the contract it came back as not deliverable. The bogus address for Heritage as listed in the contract is Lincoln, NE 68510

I am out the money!

James of Port Reading, NJ March 25, 2009

Had my 2004 FORD Repaired on 12/17/08 at a authorized Ford dealer. the reapair was called in by the dealer and an authorization # Mo8-37065163 was authorized for the work in the amount of 163.00. after waiting 90 days I called heritage and was told my claim was authorized to be paid. I ask to speak to a claims person and was told they have on way of contacting them as it was done thru a 3rd party and done electronically.

I asked when it was to be paid as it was over the 60 days to be paid. they said its in the works. Gordon was not very helpful and sounded as if he really didn't care. I called a couple of other 800 numbers and got the same double talk. A woman Claire was no help either. as of 3/25/09 I still haven't been paid.

loss of sleep thinking that I've been douped. agravited that I have no Recourse. Paid 2700 dollars for a worthless warranty.

Andrew of Lafayette, IN March 16, 2009

Filed a claim for work done on my Jeep in mid November 2008. Work was not done until my dealer received authorization from Heritage. I filed a timely claim with the authorization number, etc. When I call to ask the status of the claim I am told, we are only a third party that submits the claims, the carrier is responsible for payment. I am told that my payment will be sent and to be patient. When I ask how to contact the company directly, the person states that they have only indirect contact via computer and they are unable to help and do not know where the company is located.

I spoke to the Nebraska State government office responsible for insurance complaints and the lady told me that she thinks there is nobody at that address from that company and there hasn't been anybody there since early 2008. The phone number to that office from the BBB website gets you to an answering machine. The phone number to Heritage Administrative Services in Dublin, OH gets you back to the same 800 number with the unhelpful 3rd party.

I am left to conclude that this is not a viable company. There needs to be an investigation by state governments and the principals investigated for fraud.

Beverly of East Amherst, NY March 12, 2009

I have an extended warrenty. It has always been no problem since 1994. All of a sudden, in Sept 2008, they didn't pay the full cost for a repair. So I paid the overage. Now I hear from the shop January 2009 that they have not had a check from Heritage yet. I called Heritage and they said that it was just authorized to be paid. But there was no one I was allowed to call to see when it would be going out and now it is March and I just got a bill from the shop again.

If I have to pay for it, it will be a hardship on me as I am a senior citizen and have not got the money for this.

Shannon of Corpus Christi, TX March 2, 2009

called in a customers extended warranty and that was in nov 2008, and now its 3-2-2009 and we have not been paid yet, company is not returning calls and are still taking claims in and not paying them. This company is decieving and underhanded

we are out the we have been waiting on from ext warranty, approx 600.00

Carole of Santa Rosa, CA February 23, 2009

Oct. 08, received auth for work to be done and to this date, I have not received a reimbursement check. Same story as the others! I am contacting Ohio Insurance Commissioner.

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