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Consumer Affairs


Is this your Business?

Eagle Warranty Corp.

Eynon, PA


Consumer Complaints & Reviews

I purchased a service warranty on my car (2005 Saab) at the time of purchase at Auto Exotica, Atlantic Highlands, NJ in May, 2009. I never used it till I tried today, 2/29/12, and I found out the phone number is disconnected and the company closed their doors. I paid approximately $1,800.00, which was included in my purchase price, and have never made a claim to date. Now, I find out this is useless and I want to join in on any claims against this company. Please let me know what else I need to do. I can be reached at ** or my cell **.

I think your company is a big ripoff. You take advantage of people and do not pay for nothing.

We purchased this warranty for 36 months on Aug 16th 2009. It expires on August 16th 2012. We went to use it and found out the company is out of business. We paid $800.00 for this warranty that we never got to use and when we needed it, the company was gone. We purchased the warranty with a used car from Mike B Cars Ltd., 4124 S White Horse Pike, Hammonton, NJ 08037 **, dealer no. **.

I purchased my vehicle and purchased this extended warranty through the life of my loan, which isn't until Feb 2012. I make a small payment each month for my warranty and went to use the service due to my vehicle having covered problems to find out the company is out of business and bankrupt. I make payments each month and was told by my lien holder that I don't get my money back. What happened to all the money I been paying since February 2009? And I can't even get my car repaired? Now my vehicle has a number of repairs that would have been covered and an unpaid balance on a previous claim that they never sent the money for. Now the shop, which happens to be the dealer, is threatening me for the money.

I purchased a 4-year full coverage warranty for my 2001 Ford Ranger with an effective date of November 27, 2006, at a price of $1,500.00. I began experiencing transmission problems in late 2009 and began trying to contact Eagle Warranty. No one returned my calls and then soon thereafter, their phone was disconnected. My transmission problems have become worse over time and I have been unable to contact anyone to cover the work needed. I am a single mother and live check to check. I am unable to fix the transmission immediately due to the cost. I paid for the warranty, but have received no satisfaction to date. I feel that I have been totally ripped off by Eagle Warranty and I want my money back or my truck to be fixed at their expense, as stated in my warranty that cost me $1500.00.

I had bought an extended warranty 3 year unlimited milage should have another year and a half on it and was informed 3 weeks ago that they filed bankruptcy. Why I was not informed about it by this co. it cost me $650.00 and I find out I have nothing from the car lot I bought it from, why was I not informed?

I have to get my car fixed and now I find out I payed money for nothing. I am very upset, cause here I thought I was covered for my van and now I have to pork out more money to fix something that this fake warranty was supposed to pay. Someone please let me know if there is something I can do to get my money back from these guys who ripped a bunch of people off.

I purchased a 2001 Ford Escape in May 2009, with the condition I would have an extended warranty for 2 years. It was between this company and another, but because Eagle had been around so much longer, I chose them. I recently found out I need repairs and went to call them to confirm it was covered. I was greeted with a disconnected phone message. I then went online and googled and saw the Attorney General of PA has a lawsuit against them. I called and found out there are at least 2200 people who have already contacted them regarding the lawsuit. Here I am with repairs that need to be done!

For my teenage daughter's 16th birthday, I cashed in my retirement money and we purchased her a used car to use for work. My child worked very hard to become a lifeguard at 15 years old. We do not have a lot of money and a condition of owning the car was that we would buy it and she would devote a portion of her pay check for repairs. When we purchased the car to help her, we also spent a great deal of money to purchase a two-year extended warranty from The Eagle Warranty Corporation. The accept date was 8/10/2009 and does not expire until 8/09/2011.

On June 3, 2010, I received a call from the dealership where I took my daughter's car for a covered breakdown. They tried many times unsuccessfully to reach Eagle at their 1-800-735-2529 number. I then called the car lot where I purchased the warranty and was told that Eagle was out of business. Now my child's car is sitting at the dealership the "covered" repair will cost her or myself $415 and will have to be fixed. By the way, this is two weeks wages for me. It is terrible when you put your faith in a company not just once but this is the second time we have chosen Eagle. I think it is terrible to take advantage of those just barely making it. If we had money for possible breakdowns then we would not need an extended warranty, would we?

I bought a 1997 Ford F150 Pickup. At the time of purchase, I also got a warranty from my bank for an additional $900.00. I am having a problem now with my truck and tried to call The Eagle Warranty Corporation to find out if the repair would be covered. I found out the company is being sued by the State of Pennsylvania and is no longer in business. So now I have no warranty coverage on my vehicle and cannot really afford to pay out-of-pocket for this repair, as it is going to be a major repair. I have lost the money I have invested in the warranty and will not receive any services from them. They deserve to be sued for ripping off all of these consumers.

I bought an auto warranty from the Eagle Warranty Company on 11/30/2007 which shouldn't expire until 11/29/2011. After trying to contact the company about a needed repair I found that they had closed their doors. I paid almost $2000 for the 4-year warranty. I cannot afford to get my car repaired now. That is the reason I bought the policy in the first place.

I bought my car a little over a year ago and bought Eagle warranty with it. It was supposed to cover me for 3 years. I recently went to get a new fuel pump and a few other things worked on when I received a bill. I asked, "Doesn't my warranty cover this?" Then the auto body that is located where I bought my car said, "Didn't you get the letter?" I then replied with, "No, what letter?" The guy who sold me the car and warranty then told me that Eagle Warranty went bankrupt. I then had to pay the bill for all the work I just had done. I am now having another problem with my transmission and I can't afford to get it fixed. Meanwhile, I still have a car payment of $300 a month! This is unfair that I paid for this warranty and have no coverage! I never even received a letter from them!

I purchased a warranty from Eagle. I needed repairs on my 99 Mercedes truck. After repairs were made, we (the repair company) were unable to get in contact with Eagle leaving me to pay out of pocket for the repairs made.

I have had this warranty for over two years without ever having to use it until now. And when I do need them, they are no longer in business. Contact numbers do not work. I will contact the dealer on the next business day considering it's memorial day weekend. The problem I have is I will have to pay for something that is covered under warranty and I included the full price of the warranty in my vehicle contract so that means until my car is paid off, I will be continuing to pay for something that I cannot even use--and I am not willing to do that. If Eagle Warranty Corp. is no longer, I want that remainder money that has been included in my auto loan off.

I paid for an extended warranty of 4 years / 36000 miles, and my rear diff went bad in my truck. They would not return my calls or pay to have it fixed. It cost me over $1700 to get fixed. So then 6 months later, the 4-wheel drive transfer case went bad; and now, no one picks up the phone. It's going to cost around $2200 to get it repaired.

I have lost several days of work due to not having a car, and experience the stress of losing my job and out of work with no unemployment compensation. These people should be put in jail and have to repay every one with their so-called warranty.

Showcase Auto Sales Pasadena Texas sold us an extended warranty policy from a company that isn't in business anymore. Their number is disconnect. We paid the dealership $800.00 for nothing. My son's vehicle is having problems so I called but no luck. I looked up on the internet and saw that the company has been having problems in the 2008. I bought my policy on October 6, 2009, that never was a policy.

I bought a used car 10 months ago from Bourbon Motors in Alexandria Ky. I paid 1,000 dollars for an extended warranty 2 years from Eagle Warranty Co. I went to use the warranty a couple months ago and the company was out of business, as well as the dealer. I had to cover the repairs if 500 dollars out of pocket. I lost the 1000 dollars I already had paid for the warranty, and now I have a car. I can hardly drive because I can't afford the cost for the repairs it now needs.

I brought a contract from The Eagle Warranty Corporation. I just find out that the company was a fraud. My truck is in the shop right now on March 16, 2010. I need a transmission which would now cost me $3,800 which I do not have it.

We bought a 2001 Volkswagen / Beetle from them 9/26/2008. We paid $1350 for extended warranty. We didn't need to use it till a couple of weeks ago. We still had 7 months to go on the warranty. Eagle Warranty of 940 Scranton-Carbondale Hwy / Eynon, PA 18403 Phone 1/800/735/2529 was closed in Dec. 2009 There are also Rip Off reports on them. I have my Warranty Paper & purchase paper if you need copies. We had the car towed to Gezon Motors on Plainfield, Grand Rapids, Mi. The oil line under the car broke and cost us $900.

My son bought me a 2001 Volvo on Feb 1st 2009 and purchased a four-year warranty. I have had nothing but problems with the car and for the first few month, they paid a little towards the repairs. But since May of 2009, when I called there is a recording saying this business is closed at this time. My son paid $1,500 for this warranty. I just don't know what to do. I called the dealership where my son purchased the warranty (Tourch Light Inc, xxx *** Parlin, New Jersey) and got no help. Please help me. Thank you.

On 11-7-07, I purchased an extended warranty from Eagle Corp. at a cost of $1220 for 4 years. This was to protect a 2000 SAAB 9-5. As of that date, they turn down 3 claims by saying that the part is not covered. Now I need a timing belt, which cost at the dealer is $1800. They will not answer their phones. At this time I am out $1220 cost of policy. Approximately $200 in window channel and now a timing belt to be replaced at $1800.00. As of this date, I have not had any results from the Parker Auto Sells that sold me the car and the policy.

I have a warranty with this company and no one answers the phone. I have a transmission problem that is under warranty and can not get in contact with them. I need transmission work done. Any help would be appreciated. Thank you.

The motor went out in truck that I had covered under the warranty. I had it fixed and it was over $5000.00 that I did not have to get fixed. Also, I had to pay the towing out of my pocket. I had to go to loan comp to get the money and now, I have to pay $6500.00 back that I don't know how I am going to pay. That's another bill that I would not have to make if they would have covered the truck. Like the warranty that I purchased, they should have paid for the motor and labor work done.

I am out of $450.00. I bought a car on 10-23-2009. I bought warranty the same day for a year. My car needs to be fixed. The problem is supposed to be covered, and I cannot get hold of the company to submit coverage.

I purchased a $2000.00 warranty from Eagle Warranty Corp for my vehicle in March 2009 to expire in March 2011. The vehicle is in current need of repair and I have discovered this company has closed its doors and I have no warranty coverage on the vehicle. I have $700.00 in repair bills I cannot afford. I have $700.00 in repair bills I cannot afford.

I own an auto repair shop and we had a customer come in for repairs October 2009. I called Eagle Warranty, spoke with Sean and received authorization for $852.05 worth of repairs on this truck. The repairs were completed, customer paid the deductible, Eagle was faxed a copy of signed RO and no money has ever been paid to my shop. I have no choice but to turn this amount back to the customer, which is not fair to them, however, I can't absorb this amount of repair. I'm out $852.05 and the truck is fixed and on the road.

I purchased this warranty when I first bought my car. It didn't go into effect until 6 months later. "They couldn't find me in the system". After a few complaints and calling and arguing, I magically appeared in their system in September 2009. After I paid $800 for 24 months of warranty, my car started giving me problems but I was covered right? Wrong! Every time I tried to file a claim, nothing was covered not to mention it took them days to tell me what was covered. When they found what repairs were going to be covered, I took it to a mechanic and he told me the warranty info I gave him was incorrect.

The number was **. I was like you can't be serious? I gave him copies of my contract and sign up info, even letters the warranty itself had sent. So I do my research and jump online. When I decided to pick up the phone it was true! In Dec 2009 they filed for bankruptcy and closed down in the blink of an eye with no letter, no warning no nothing! I called the finance co. They said there is nothing they can do; they advised me to file a complaint.

I bought a 2005 Dodge Ram truck and purchased the extended warranty from Eagle Warranty through Nunzi Auto. My truck recently had to go into the shop for repairs, which was covered under the bumper-to-bumper warranty with Eagle Warranty. Eagle Warranty has now gone out of business, leaving me with a car repair bill that should have been covered through the warranty.

I bought my car in Dayton, OH. I purchased the warranty two weeks later through the dealer of where I bought my car. I have tried to use it twice, but to no avail, parts were not covered. Now I read that the company has gone out of business! What am I supposed to do? I purchased a 3-year "bumper to bumper" warranty and I am out of 1500 dollars? My car is in need of some very serious repairs and I don't have the money to pay them. I am a single mother who only works part time and I need my car running properly. I worked hard to get the money up for this warranty and I could have used it for car repairs.

I purchased a car in 2009 and took out 2 year warranty and now the company has closed down. They should be sued for taking people's money and not giving service in return. This has to be illegal if they did not file bankruptcy. I have problems with the car and cannot be put in shop because I am off work and do not have the funds to.

I purchased an Eagle Warranty for a customer. I faxed a copy of the warranty to Eagle Warranty. The fax was accepted. I sent in the mail a check for $695 to them. I received my cancelled check back from my bank; Eagle Warranty cashed my check. The customer tried to get in touch with Eagle Warranty for some repairs; all numbers were out of order. They accepted my money knowing they were out of business. I have been trying to get in touch with Eagle Warranty since the customer notified me. There has been a marketing representative visiting my business for years. I have purchased several warranties from them in the past. The representative's name is Randy P.

I had a repair service done to my car (Ford Explorer) and authorized by them on 10/08/2009, for $1257.23. I paid to the repair shop, and in about 4 weeks, I was supposed to receive my check from them. Now it is about 3 months. I have been calling but there is no phone service, no fax service and the web site is closed. I paid US$1,257.23 that I desperately need.

I purchased a used 2002 Honda Accord on 12/11/08 from Emmons Motor Company of Pasadena, Texas and with this purchased a $1400.00 warranty (4 yrs unlimited mileage and unlimited repairs Liberty plan).
Emmons informed me that Eagle Warranty Corp. closed down and that I must file a complaint with Attorney General of Pennsylvania (which I am currently doing). Emmons informed me that there are other consumers in my situation also.

Please tell me how I can get my $1400 back as I need to look for another warranty to cover my vehicle.

I purchased the extended warranty 18 mos. ago when I purchased a 03 saab 93 from a dealer. There have been alot of mechanical problems, mainly with the transmission which has been replaced 3 times in the last year. I am out of pocket as of now, 2200.00. The last repair was finished on July 9,09. It was done at the SAAB dealer in Knoxville. The transmission was replaced as well as the radiator and the water pump.

Chad at eagle warranty claims told me they would be responsible for 767.38. He said it would be up to 15 working days till I received the money. I have talked to him and left messages at least 20 times since and he refers me to Holley in accounting. The last time she actually answered the phone she said a check would be mailed out on Aug. 17th. It did not happen and she has avoided answering all calls since. I cannot get in touch with her after trying 40 times. I need help with this.

I am out 2200.00 plus a week of car rental that was authorized and not payed for at 150.00, plus 120.00 of cell phone bill over and above our normal plan because of all the calls to Eagle. 767.38 actual authorized amount that was not paid.

Had repair work done by approved shop approx December 4, 2008. Repair work was assigned a case number (28112137). There were two options for repair payment: 1) facility to wait for Eagle Warranty to pay them within approx. 2 weeks or 2) customer to pay repair shop and be reimbursed by Eagle Warranty within 2 weeks. To this date, I have not been reimbursed for the monies I payed to have my auto released post-repairs as I would have had to leave it at the shop until Eagle paid. In any event, I chose option #2. I have been calling Eagle Warranty since December 12, 2008 in the effort to find out when my reimbursement was coming or if it has been mailed out. I keep being given excuses about updated systems, information being lost, they will call me back statements, and as of today, January 12, 2009 I have no reimbursement of $475.72.

A rep stated that they were a multi-million dollar business, but I have not received my money yet. I am now living paycheck to paycheck and have been put in more of a financial bind as some of this money was loaned to me with the understanding that it would be returned to the loaner within two weeks. This warranty came with the car and was purchased by the dealer/seller. I just checked into BBB and found out that there have been extensive complaints against this company within the last 36 months, some to include payments.

I purchased in good faith a extended warranty for $455.00 from Eagle Warranty Corp, the day I purchased my car from ABS Parkside Auto, here in Knoxville TN in April 2006. I purchased a 2001 Toyota Celica as is, so it needed a warranty I felt. The sales rep Jesse from Parkside charged me $455.00 in the deal sheet that was given to me. I drove off in the car with the knowldege that my car was covered if anything happened to the engine etc.

Well as luck would have it, my engine blew 6 wks later, and I needed to get it fixed but no worries cause I purchsed the warranty, well I called Eagle Warranty, they gave me instructions, a list of who to call where to take it, and then I had my car towed there. Well the claim adjuster went to where my car was looked at the car talked to the mechanic who said I was going to need a complete new engine. Then I was told by Eagle one rep over the phone that they would not cover my engine cause I had modified my car. Well I purchased the car exactly like he saw it, no changes have been made to the car, its got a body kit on it which it had when I purchased it, and low rider again all done when I first bought it and they gladly took my $455.00 dollars. No one questioned me on the car of the way it looked.

Well I had to fork out $4K for a new engine and pay for the towing etc, no refund is what I was told at first, I called Parkside - Jesse, no help he did not care after the first letter he wrote, he was not involved per him. I called and emailed and faxed repeatedly to Eagle no one would return any calls or emails or regular mail. Well after 6 months of fighting with them I have been refunded $294.00 and told they dont owe me any more. They feel its closed...I feel that the total refund should be given to me $160 should not be a profit for them, they did nothing and were no help and defrauded me out of my money.

We purchased a standard warranty on December 28th and because of the dealer failing to file the proper paperwork we were not covered unedr the warranty until mid February. On March 14th we decided to trade in our vehicle and because the new vehicle had a better warrrany offer we purchased a different warranty for the new car under the impression that because we had not filed any claims and had only had the other warranty through Eagle for less than a month that we would be refunded our remaining money.

I spoke with Mr Yaskulski and was told to fax a cancellation letter and that he would review it and he would return our call. I have yet to hear from him personally, I did call back and only get his voice mail. I was told by customer service that refunds were under his discretion and that I would probably get one because I had only had the warranty a short time and had never filed a claim. Nearly a week later I received a letter stating we would not get a refund. I attempted to reach Mr Yaskulski and left him numerous messages but he has not returned my call.

Purchased 1997 Chevy Tahoe from Louisville Truck Outlet, Preston Highway, Louisville, KY 502-599-4193 on 12/23/05. Warranty was accepted by Eagle Warranty Corporation on 01/04/06. Truck broke down on 01/11/06. I IMMEDIATELY pulled over on the interstate when a big loud banging noise started and turned off the truck.

The warranty only allowed $50.00 for towing and the wrecker service I called wanted over $100 so I called a friend and we went and got his trailer and hauled the truck to Kenwood Service Center, 6903 Southside Drive, Louisville, KY 40214 502-361-0992. The evening of the breakdown I called the 800-735-2529 Claims Number and left my name and telephone number for someone to call me regarding the warranty. They never returned my call.

The call was still not returned after 4 days (2 of which were business days). I called Monday morning 1/16/06 and was told that I needed to have the motor disected to find out what was wrong with it. The same day the service center tech called Eagle Warranty and explained that there was at least 1 rod knocking in the motor and therefore at the absolute least the short block was damaged.

Eagle said the pan needed to be pulled off and the customer was responsible for the fees of doing so. They told the tech that they would need to visually inspect the motor and that they only cover $50.00 per hour for labor work. The tech agreed that he would reduce his hourly labor rate from $55.00 to $50.00 in order comply with their warranty labor rate acceptance charge as detailed in the "Services covered under this service contract" section of the warranty.

The tech pulled the pan and seen that the crank was worn completely through and 2 main bearings were spun and there was block damage beyond repair. The tech called back to let Eagle know his findings and they said that they didn't authorize him to work on truck and that the truck needs to be hauled off to another service center even though in the previous conversation they told him to charge me and remove the pan for inspection. Their contract CLEARLY states in Paragraph 1 of Claim Procedure that the vehicle can be taken to ANY repair center CAPABLE of performing the repair. The representative from Eagle was rude to the Tech, cursed at him and hung up the phone.

At this point, the tech called me ready to boot my car to the curb after being belittled on the phone by Eagle Warranty. Meanwhile, my vehicle had been down for a week and nothing had happened. I was afraid to even attempt to get a rental because if they were giving me a hard way to go on the truck who was to say they would even pay for a wrecker much less a rental. When I got ahold of Eagle, I was told that they were not going to give authorization for repair of the truck. I asked them, "so you are not going to fix the truck period?" and they said "NO".

Since this was my only means of transportation, I had no other alternative but to authorize the service center to get me running again. Since the motor could not be repaired but only replaced I had them replace the motor while the damaged motor still to this day sits in the repair center waiting to be sent in for core reimbursement toward to new motor. I do have pictures of everything from the teardown and I can get a statement from the repair center detailing the damage to the motor.

I called the car lot where I purchased the vehicle and they were astonished that I was having these problems and felt bad about me having any issues with the truck that I had just bought. He called his rep. with Eagle warranty to see if he could help me. The rep then told the car lot owner to tell me to have the motor ready to be inspected and they would have an inspector there within 24 hours and for me to call back into the 800 number and everything should be straightened out.

I called the center back and got the same claim agent as before and he laughed when I told him the rep told the car lot to have me call back in and they would come out and inspect the motor. He said there will be NO inspection. I said aren't you afraid to lose the car lot's business and the claims agent said that car lot doesn't sell enough warranties to make it profitable for us anyway. I told him that I would contact an attorney and he laughed and said "go right ahead we don't care it's not like this is the first time we have had attorney's after us". "We reject claims every day". He then hung up on me again.

Realizing that it was going to cost even more for an attorney to get involved I decided to swallow my pride and call Eagle ONE MORE TIME. They routed me to the same claim agent again and I said "I work for a minimum amount of money a week and I can't afford to do this on my own, would you please just do what your warranty says and pay for the repairs. I work in retail and need this truck to get back and forth to work." His reply was "Why don't you take the money you were planning on using for your attorney and use it to repair the truck."

On Nov. 14, 2005 I was approved for repairs by this company. The warranty covered $1467.16 of the the total bill of $2893.43. I submitted the claim for the refund on Nov. 23, 2005. I have not received this money as of Jan. 26, 2006. The company has promised me three times that the check would be sent, only for them to continue to hold back for the refund.

In July 2002,i purchased a 1991 Ford and an extended warranty from eagle warranty.My car broke down on 10/28/04 and now i have $4000.00 worth of engine work needed for my car and the warranty company won't pay anything eventhough i am covered.My car has been parked for two months now and nothing has been resolved.


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