Drivers Edge Warranty

I purchased an '02 Explorer along with Drivers Edge warranty in 8/2009. In 2/2012 and only 12,000 miles later, transmission and transfer case failed at the same time. I provided oil change records to warranty company per request of warranty company through transmission repair shop. I jumped through all their hoops as did the repair shop. Warranty company advised repair shop claim was denied as their adjuster found rust in/on some of the parts from failed transmission. They never contacted me, only communicated through repair shop. I called them three times and left message. No return calls. I dropped off paperwork/info at my attorney's office and let him handle it. To date, I have been without vehicle for three weeks due to warranty company dragging its feet and I paid $3000 out of my pocket for the tranny/transfer case repairs and warranty is still trying to deny claim. These people need to be shut down as they have ripped off way too many people.

I purchased an extended warranty on my 2008 Ford Edge and the power train is going bad with over 16,000 miles left on the warranty. They have denied the claim based on the following: I use synthetic oil and the manufacturer and the synthetic oil recommends changing your oil every 5000 miles. They were rude and unresponsive. It took them a week and half to respond to my claim and several phone calls before they finally told me that my claim was denied! I received zero customer service and I would recommend that anyone who is considering purchasing an extended warranty definitely stay away from this company. They are intentional crooks! I would go so far as to say that they even enjoy taking advantage of the customers that purchase their products! Unbelievable! Anyone who is interested in joining my Facebook and Twitter campaign against this company, please contact me at **.

Do yourself a favor and put the money you would spend for a warranty and put it in the bank instead. My transmission failed after 89k miles and it was still covered. I changed the oil 13 times in 20 months. The claim was denied immediately, as they were looking for 22 receipts from the time I bought the car. I actually changed the oil more often but paid cash for a few and could not track down the receipts. Again, it was denied before the process started. The Customer Service could not even put a manager on the phone. What options does one have? Too me, it is just a scam. Horrible, Horrible customer service and now, I am out the warranty cost (because they will not honor other claims without receipts from day one), rental car, etc... There are more reputable companies out there, find one. If your dealer sells these warranties, run.

My claim was denied for a water pump repair because I did not change the oil every 4month or 4k. I have a BMW and BMW requires oil changes every 15k or once a year. The car uses synthetic oil. The contract says maintenance must be maintained per the manufacturer requirements, or every 4k or 4 months, whichever comes first.

I believe whichever comes first is the 4 month or 4k if you are not following manufacturer requirements but they say whichever comes first is between the 3 options. Who would be stupid enough to change the oil on a car every 4k when it is only required by the manufacturer. The people who built the car require it to be done every 15k.

This company is a sham and is thieves. They take people's money and deny every claim due to some bogus shady wording that they put in their contracts to get over on people. It should be illegal what they do.

I was treated like crap at drivers edge a guy named Devin. He's the biggest **head ever. His look on professionalism is the worst I have ever seen. They do not live up to their standards. Not worth getting this Warranty. This company is real bad, Devin from claims is a real ** sucker.

We started having trouble with the engine missing about a week after buying our 2000 Jeep. The seller Mr. Jeff ** sold us an extended warranty to cover engine and told us not to worry that either the warranty company or his business would cover any problems we would have and to trust him. In the first 30 days after we bought this vehicle, we were to his business 3 times with issues, one of which we went home in a windstar that was a piece of junk, and wasn't registered as a loaner car. Mr. Jeff ** and his mechanic Mike brought the coil pack out one of the times saying it was the problem and would only cost us a couple hundred and didn't do anything about it, because they decided it was not the problem.

After that episode we took it to another shop in our home town, because of the inconsistencies and connivance told by him. American auto said the vehicle had cheap spark plugs in it and if the problem persisted that it would be a crank shaft problem meaning the need for a different engine. The problem wasn't resolved so we contacted Mr. Jeff ** once again. He belittled the mechanics at American Auto saying there were no such things as cheap spark plugs and they had no right running a shop when they don't know what they are talking about. Mr. Jeff ** when confronted with this information said, ok, you will have to wait till the warranty goes into effect and get a different engine.

We had no choice in the matter and so we followed the instructions of what the warranty said, changing the oil every 3000 miles. We took the jeep to a mechanic of our choice as the warranty said we could do that. Our mechanic, Al at D&A Automotive told us that they would be sending an insurance claims person to investigate the claim. Well it just so happens that our friend Mr. Jeff ** calls me the day after before they were sending a claims person to look at the engine. During this 45 minute phone call, Jeff proceeds to tell me that this warranty company is very particular and that I was out of my mind for not having him do the job, that he knows a person that will tow the jeep for an extra charge of $50.00 to his garage from D&A automotive.

First of all the towing is to be paid by the warranty company, and he was going to charge me for that too. He said that I would have to be retarded, and entirely stupid to have people that don't know what they are doing as far as warranty companies to let alone change the engine in my vehicle, but seeing that you took the jeep to someone other than myself I guess that answers the question in itself. The adjusters have been there twice now and have denied it each time. Our mechanic Al said Jim you did everything that was asked of you and their reasons are bogus. Al has saved all the parts in question, and backs us all the way.

My complaint has been transferred to the local BBB to be handled in their system. I have a DriverZEdge warranty on my vehicle transmission but the company will not honor the contract. My contract is supposed to cover the engine and transmission. The transmission failed because the clutch burned out then they stated that my tires were oversized so they would not replace them.

The tires came with the car from the dealer and I purchased the warranty from the dealer at the same time. They stated they denied the claim because the tires were not manufactured or recommended by the dealer. Yet the contract states covered components must be replaced by the manufacturer. The tires are not a covered component yet the manager Jose told me that they are denying it under this section.

Becker told me that the car damages were denied because of clause 5 which states that damages to the vehicle caused by collision, misuse, tires and rims are not covered. There is no concrete evidence that suggests the tires caused the transmission to malfunction, the tires were brought with the car as well as the warranty, and there is not a clause in the contract stating that oversized tires are forbidden. The supervisors Jose and Becker states that the tires void the warranty but have not demonstrated how this could happen, or given evidence that the tires were the proximate cause of damage.

The Warranty company was only willing to pay $3,423.94. I reviewed the warranty contract and no where in the contract I purchased did it say that it will only pay what they feel the repair should cost. The repair facility made several attempts to explaint the cost and but the representative at the warranty company would not listen. So I the contract holder got stuck paying $960.93. There is a $100 ded so out of pocket I ended up paying $860.93 which I don't feel I should have paid. I am sure I am not the only one to deal with the rip off schemes of this extended auto warranty company and really needs to be addressed as this company is ripping off and taking advantage of the comsumers. I am out $860.93 out of pocket for repairs that the warranty company said is something that is covered under my warranty contract.