In September of 2008, Jeff ** of Dealer Services sold me an extended warranty of $2,475.00 for my 2005 Chrysler Pacifica Touring. He assured me that I had full coverage on an extended 100,000 miles toward my vehicle. But when I needed the use of the warranty to fix engine repairs, such as mounts and stabilizer bars, the company refused to honor the contract. I tried calling the company. Then, I discovered that the company is under liquidation. No pertinent phone number is acquired to reach the salesperson or Dealer Services. I learned that Dealer Services is also the company U.S. Fidelis that fraudulently scammed me of $2500.00 which I need back. My situation is similar to many others who have been robbed by this predatory company.
Consumer Complaints & Reviews
My husband has a 1998 Ford Ranger Super, which had 54,270 in mileage but has its fair of wear and tear, so it was getting into the years. So one day as I was watching T.V., we received a call and the person ask if we received their warranty card in the mail which we had. So he kept talking how great their warranty plain was. So being our truck was in its years, we decided to buy their warranty. So we made the minimum 10% down of $295.00 on 2/24/07. Total price for warranty was $2403.00 and payments were to start 4/10/2007 for 18 months of $133.50 financed less 10% already paid to Summit Financial ("Summit") and all vehicles must wait. Plans require a mandatory waiting period before coverage takes effect. So that wasn't any problem because our truck was in great condition. So our problems didn't occur until October 6, 2009.
This was the second claim. On October 6, 2009, I called Bob Allen Ford to explain that AC is making a noise and will not switch between hot and cold and air conditioner is not working properly. So Ford puts truck on a machine that does its labor test on heater AC system check blower motor. Finds out that truck needs new heater case and blower motor. They in turn call Dealer Warranty and the claim was denied. So all we could do was pay $148.80, which was the cost to put truck on the machine because I could not afford to take care of the rest. So my husband drives with his window crack so he doesn't burn up.
Third claim. On January 18, 2010 Frank goes out to warm truck up before going to doctors. Truck starts squealing noise. Find out it's the serp belt and tensioner; they are about to go out so they were replace. So I have Ford call Dealer Warranty; once again claim is denied by Kenny. We have to pay $396.04. So at this point I'm done with them (Dealer Warranty Services). I call and I talk with Kim. She says I need to write cancellation letter with copy of last odometer reading to D.W.S., then it would be under advised and be sent to the under writer's again under advised and all of this could take up to 12 weeks before we could see any of our money back. Oh, yeah, coverage on our contract says: "Encompass Deluxe with wear and tear, plan code VES, and contract is not end until 3/25/2011 or odometer when reads 115,270, which ever comes first." Truck odometer reads right now (January 18, 2010): 73320. Yes, we take care of our stuff other then wear and tear.
Hub failed on my 04 Silverado after the 1,000 mile wait and 66 miles into the "warranty". They refused service, "Normal wear and tear" then "Pre-existing Condition". When the first hub failed, I was covered under the dealer and they replaced it stating that this part should not fail. 100 days into my contract, I can't get my money back (2 Warranties / 2 Vehicles). Nothing broke before 60 days to find out they wouldn't cover.
I purchased an extended warranty from this company for my 04 Jeep Liberty. I did have some work done in August and after having to deal with this company, and all the frustration, I decided to cancel. I had paid in over $1000. I called to cancel and got the run around. Finally in November I called to cancel the lady I spoke with to just sign the service agreement, write cancel on it and get it notarized and mail it back. I cancelled the credit card that the monthly payments were being taken out of.
I mailed in what they asked and now they are telling me that due to non payment, the warranty was cancelled. I would not get any refund because of that. I am not going to keep paying on something that I am cancelling.
I have gone through so much with this company. I just want what is owed to me and not have to deal with them ever again. I looked at the BBB stats and they have had over 800 complaints against them. Apparently this is how they conduct business and it is not fair that they continue to do business like this. They are preying on people like myself. I should have done the research before getting involved with this company. I have made numerous calls using my cell phone and taken time out of my hectic schedule to deal with fraudalent company.
On June 7, 2008, I had to have my car's electric fan mod. replaced because my car was over heating. I then called the warranty company to see if they would cover the cost. They said this was a on going problem and they refused me. A year ago I had to have this part replaced and they denied me saying I did not have the policy long enough for them to cover me. The policy said I am covered from head to toe. It says nothing about an on going problem. I paid these people #3028.00 for this coverage. My contrast no. is 143671831. As a result I had to pay out of pocket for the cost of the repairs.
