Consumer Direct Warranty Services

I cannot get in contact with this company to request service. All of the phone numbers that were given to me do not work. This company is affiliated with Dealer Preferred Warranties and billed through Mepco. All of these companies should be held accountable for representing a false service.

1-800-414-4333

This is a letter I wrote them that explains the problem:

I have been trying to call you for 8 days and the numbers you gave in your vehicle protection plan either do not work or you are not answering your phones. I sent you an email at questions@checkaclaim.com and still no response. My dealership Carlock Nissan in Tupelo, Ms. initiated a claim and sent you all the paper work by fax that you required and got a response from you that the benefits have been suspended at this time. I have always had my truck serviced/oil change per manufacture requirements. Nissan said that they sent you all the records of the times I have been in to see them. The only other place I have gone is an oil lube place that changes my oil on a regular basis. I can also provide you with those records if required. It is ridiculous to require maintenance record for a claim that could not be prevented by maintenance. There is no manufacturer maintenance that prevents front differential/bearing problems.

My attorney says your agreement is fraudulent if you say you have a service phone number and it does not work as a means to call in claims. What you are doing to me is not only immoral but it is illegal on a civil and criminal level. All of my attempts to contact you have been documented and all of the information you have given my dealership will be given to my attorney. I don't care how much it cost I will not let you steal from me by not honoring your agreement.

I would like for you to do one of two things. Return all of my money for the vehicle protection plan or pay this claim. You have no logical reason not to pay this claim. I have been in a rental car for days and without my truck because you said we could not do the work until the claim was approved. Please approve this claim at once.

I would like a number that works so I could speak with you. My number is **. The claim number you gave Carlock Nissan was ID # **. My agreement number is #**. Product: GreatChoice (ironic on so many levels) Seller: Auto One.

I bought this warranty service in 2009 for my Silverado pickup. I received a nice blue card and letter for my 1500 dollars. Then when my windshield wiper motor shorted out and the wipers stayed on I wanted them fixed and took the truck to the shop for repair. I received a notice from the company saying that since my wipers stayed on all the time they were working.

Since they were working, they did not need to be repaired. Neither the shop nor I could believe this remark. So I called the company to get help. No response. The shop doing the repairs called no response. I then emailed them and still no response. I would not recommend this company. After all the complaints that are out there, I wonder if anyone has filed any class action suits.

I purchased this warranty for service on 07/22/08 and it doesn't expire until 07/22/2015. It was for my 2002 Cadillac Deville. My Agreement Number is: **. I had a minor problem with my car and attempted to use this warranty that I purchased from their company, and was told by the repair shop that it was no good. After this, I tried to call and I was given a lot of lies.

I tried again and was told the company had been bought out by another company, and that there was nothing they could do about it. I requested that my money be returned and was told "it could not be returned". This company is a big rip-off. I don't have this kind of money to give away. The repair shop even filed a claim and was told no. I have everything that was sent to me in the package. What good is it? I even contacted Consumer Affairs to inquire about this company, and unfortunately, they were misled. Now I am asking for a return of the full amount that I paid for nothing. My claim that was denied is: **. And it was submitted on this website: **. I do need my money returned.

Purchased an extended vehicle warranty from Consumer Direct Warranty Services in 2009. I now need to file a claim for a vehicle repair. I am unable to contact this company by phone or email. I fear that the dealership will not be able to send the claim information for the repair through their website. I am seeking a refund for my agreement purchase price and damages caused by this company if I cannot get another extended warranty from another company because of the present mileage on the vehicle.

Consumer Direct Warranty Services. I paid $2295 for bumper to bumper coverage for my 2002 Ford Explorer on 6/17/2008. Promised if it wasn't used, I would get $1500 back at end of warranty. Had work done CDWS refused to pay for repairs. Wrote certified letters, returned and called, no answers. Contacted Ohio Attorney General. No help because they couldn't find the company.

Total scam. As a senior citizen on a fixed income, I thought I was making a wise decision. I am hoping to be included in a class action lawsuit but I don't know who to contact. I have all documentation from day one.

I purchased a warranty protection plan in April of 2010 for $2775.00. I have tried submitting a claim, well rather, the dealership has tried to and is unable to contact anyone regarding getting my claim started. I'm not looking at having to pay $1500.00 to get my car fixed.

I have placed 2 claims, and they were both denied. I have tried several times to contact the company by email and by phone. Email sends you to the same site, which tells you to read your warranty manual, which doesn't answer the question of why my claim was denied, and the phone number tells you to use the email. My dealership said they have never seen a company do business as badly as this one. I lost more than $1,500.00, plus the interest. We are still paying the bank on the loan we took out to pay for this warranty. This company should be shut down, and pay back our money for fraud! Plus, we had to pay for repairs to the vehicle, which again added to our loan, plus interest!

This company is a total rip off. They deserve a 0. However, the 0 was not a choice. I cannot contact anyone. I have tried calling every number I can find. All the numbers are busy or disconnected. I have paid them a total of $2000. It is quite ridiculous. I filed a claim about a year ago; and just as everyone else said, it was denied. I was calling to file another claim, but I had no luck. I do not know what kind of legal charges can be filed against them. But please count me in. It's crazy because I normally do not buy these things but really thought this would be an OK company. I am furious about my money.

At first no one would answer phone. Then they would answer phone and never get back to you on your claim. Now the phone lines and fax lines have been disconnected. I paid $2000.00 for this extended warranty and they have not paid out a dime for all sorts of reasons.

I attempted to file a claim on 12/16/2011 and was unable to reach anyone. If anyone is pursuing this company in a legal capacity, I would like to be contacted so that I can support the litigation in order to reclaim monies spent over the past several years.

I had a claim which makes the 2nd one, that has been denied every phone number, email or fax number that you can get from anyone including their website and the billing service, not a person. I emailed the website email for questions but no response. My car has been in shop for 2 days waiting on me to get a response from a real person. This company needs to refund everyone's money and to be put out of business. The overall experience is a zero.

I am giving them zero rating. As all other responders have stated, this company is a complete and utter scam. I found out after trying to submit a claim, receiving no response, couldn't talk to any live person and then researching them on the Internet. They really should go to jail for, at least, mail fraud. I would like to hear the status of the class action lawsuit. I even pressed the Mepco finance company and one of their managers said that they are even suing Consumer Direct Warranty themselves!

On July 17, 2011, I had my car serviced for air conditioning. I thought my warranty had expired so I paid for the service. When I went home, I discovered that it had not expired so I took it back to Ed Butt's Ford and they faxed over the bill to the warranty company on 7-25-11. They did not receive a response so they faxed it again on 7-28-11, again no response. I called Mepco Finance Company at 1-800-397-6767 the company that I made the payment to for the warranty to see if they were still in busy. I talked to Joe around 9:50 and he gave a new number 877-554-9836 and also an email address of customerservices@cdwsnow.com.

On 7-26-11, I called 877-554-9836 and left a message for them to call me back. I never received a call back. I have called or faxed the following numbers with either answering machines or voice, telling you to call back 877-554-9836, 877-234-4333 and 888-629-3030, fax no responses. I continue this on 8-1 and 8-08. On 8-11-11, I sent a certified mail to Consumer Direct Warranty in Redding, which was returned to me on 9-14-11 unclaimed. I also sent one to the company, which I purchased the warranty from Vehicle Services Inc. 1052 Cloverleaf Drive South, St Peters, MO 63376, also sent certified mail, which was accepted but have not received a response. So I am still waiting to hear from anybody regarding this matter.

I purchased an extended warranty from CDWS and it was financed through Mepco Finance Corporation (1-800-397-6767). My dealer turned in claim, and all the paper work was faxed. The car sat at the dealer for 10 days, waiting for an approval for a new transmission. That was 16 Aug 11. I finally had to pick the car up but the transmission is slipping and all warning lights are on. I paid $2,565 for it and now, they won't answer my claim. I called Mepco, demanding my money back but I haven't heard from them either. What a rip off!

My A/C compressor and condenser are covered parts of my warranty to Consumer Direct Warranty Services. My automotive technicians attempted to file a claim but they have been disconnected from CDWS automated claim line for three days. I also attempted to contact them by emails and phone calls but they have never responded. The phone service said that they were open only from Monday through Thursday.

This is the third claim that has been made from me. The first two were denied. I only attempted a third claim just in case I got lucky and they accepted it this time. The second claim was for over $3,000.00 for the engine. I was told that since it was damaged due to an uncovered part, CDWS would not cover it. When I purchased the warranty, I specifically asked if the engine, the transmission and the A/C was covered and they said, "absolutely."

I put my car in the shop and they are not responding to the claim that the repairman is faxing. This is the third time after paying these people all this money and they are not responding. I think that they are rip-off artist.

On February 25, 2008, I purchased a Direct Choice Vehicle Product Warranty. I found out from our dealership that there was a class action suit against this company and that they always had a hard time contacting them when work is needed to be done. They were always given reasons why they could not honor the work.

I decided to check this out myself on February 7, 2010, after our initial warranty had run out. And to my disbelief, I have not been able to get hold of anyone. No matter when I call or what time during their business hours, all you get is automated messages. Moreover, It has cost us $1,900.00. It is a shame when people are able to get away with something like this.

Don't ever buy a warranty from consumer direct warranty service(CDWS). They are a big fraud and rip off. I was denied on two claims one from a dealer and one from a transmission shop. They sell their product well but their customer service and coverage **. I wish I lived out their in Cali or had the money to fly out there. I would go out there and ** their ** up. I serve this country and protect their ** and they rip people off with their ** wording. Anyways, I know I am better than that but that how crazy those idiots can get consumers. I lost my car for a month and had to pay about $1850 to change some parts.

About fifteen months ago, I purchased a Vehicle Warranty Policy from American Automotive Services for $3000.00. On December 11, 2010, my vehicle on this policy broke down as I entered on to a freeway entrance. As I accelerated, the car revved high, but the car was going nowhere, fast. I immediately had my vehicle towed to a Qualified Repair Facility in San Jose, California. Nine days later, Consumer Direct Warranty Service had no claim filed on my car. After speaking to the Qualified Repair Facility (Dealer Service Department), I learned that the Qualified Repair Facility had submitted several computer forms & faxes during a nine-day period.

However, Consumer Direct Warranty Service vehemently insisted that the repair facility had not provided all necessary information to file a complete claim for my vehicle. Online claims are difficult to process and the lack of person-to-person communication is nil. Consumer Direct Warranty Service business model is suspect, at best. My car was not serviced even after 3 weeks of sitting at the Qualified Repair Facility. Processing the claim fell on deaf ears with short unspecific e-mails and faxes regarding particulars of my claim were not being communicated appropriately or in a timely manner. I did not pay $$$ to get in the middle of a business I know nothing about.

I purchased this policy in which I expect coverage to be enforced when my claim is legitimate. Consumer Direct Warranty Services response to my claim has been not only insensitive, but mute. After faxing thirty five pages of maintenance records indicating regular oil changes, inspections and repairs during 2009 and 2010. On December 28, 2010, I was told by the Repair Facility that CDWS had closed my claim due to owner negligence. My wife discovered the blog on Rip-off that indicated a consistent pattern of customer complaints who found Consumer Direct Warranty Service policies are worthless. My claim was not handled in a timely manner. I have not spoken to any representative at Consumer Direct Warranty Service Customer Service who could answer any legitimate concerns or questions I might have had.

The online claim form does not confirm nor track a legitimate claim process appropriately. Even the Customer Name on my claim was not my name nor who I am, though my Claim Number and Agreement Number match, etc. I have begun stop payment procedures to my account for ongoing premium payments. I have requested the assistance of the representative broker: American Automotive Service to obtain a complete refund for funds paid to keep this warranty in force since October 2009 only to be told by Representative: Dee *** that my $2,300.00 is non refundable according to the stated contract. As far as I am concerned, the name on that contract was a person by the name of Leonard *** whom I have no knowledge or relationship with.

I paid $1800 for an extended warranty (12/24/08). I made three claims since then. Only one was paid. Today's claim was denied but my coverage booklet does not show the problem as "uncovered" item. It is impossible to reach any person. Everything is by e-mail and fax. There are no names used in their correspondence.

I purchased a warranty from them. They are not honoring what is covered and still taking my money.

I took my truck in for repairs because the water pump was leaking. They denied my claim because it said the water pump is leaking and it states in my policy that my water pump is covered. They can not stop a ware pump from leaking--it has to be replaced. It is ridiculous that you can speak to no one. Everything has to be done by fax or e-mail. I need help with this if you can. I paid over two thousand dollars for a warranty I can't use.

I purchased a vehicle warranty back in 06/04/09 for $ 2000.00 which I already paid. And now that I need it, I can't get a hold of anybody. I have the car in the shop. I have been sending faxes and emails without any response. I have tried all the telephone numbers that I have and nobody answers. Please help me!

My mechanic e-mailed to tell them that the water pump was not working properly and the bearings where making a loud noise. He filled out the proper email forms that ask many questions. They asked what happened to the water pump. He said it was not working properly because of wear and tear. They said that they only replace broken parts not worn parts. If the bearings are making noise, the pump is mechanically broke. You cannot run a car with a water pump that has bad bearings because it will stop working and the engine will overheat. For every claim you put into this company, they have an excuse for not covering it. This company rips off the consumers but they take your money fast enough. They never answer the phone. They only have recordings that you may leave a message which they will never respond. I'm not the only one having trouble with this company. They are all over the internet with a rating of F. Thank You.

I paid $2300 for an extended warranty when I had aprpox 130,000 miles on my car and it was about 2 1/2 years old to cover to 250,000 miles. I paid a deposit, then payments over several months and was fully paid before needing any repair. Yesterday, my car would not start. The garage found it was due to a seized radiator fan, a covered part. They waited a day for a response from Consumer Direct and the claim was denied for not having oil changes every 5000 miles as per manufacturer rec. I have all maintenance records and have only gone slightly,a few hundred miles at most, over a few times and it is always less than three months between oil changes as I do a lot of driving. I take the car in within a few days once the reminder light comes on. I have been unable to speak to a representative as they only discuss claims via email. I am now required to pay out of pocket for this expense ($539)and essentially handed over $2300 for nothing.

I purchased an extended warranty plan "Secure Choice" for my vehicle on 8/28/2009 for $1,999. The coverage is for 60 months/150,000 miles (protecting my car for 5 years or 223,995 odomoter reading). I purchased the plan with 73,995 miles on my car.

On Monday of this week, my truck was acting up so I took it in for repairs. Tech said I need a new alternator, some work on the transfer case and some work on the front axle. Estimated cost $1500.

We began the claim process the same day as stipulated in our warranty guide. The tech received paperwork back the following day from the company via fax asking 100 questions about the car which he happily answered. Then they sent him another form asking for some of the same information. Again, he completed and sent in.

Then they sent a request yesterday asking for maintenance receipts on the car (which I would have assumed they would have asked for to begin with). We submitted this morning. 8 hours later and several faxes and emails to them and still no response. We are in day #4 of being half-ignored, given the run-around, etc., all the while being compliant with their requests for information and process thus far.

You cannot get a live person on the phone to answer your questions. When you email them asking for a phone call, they reply (hours later) indicating that they respond to all inquiries in writing only (email or fax). I have emailed and faxed them, requests numerous times a day since this has begun asking if they need additional info, asking if they can expedite the process, etc. In addition, I have begged (literally put "begged" in writing) for an expedited process to this. The Ford dealership that is helping me with this service has never dealt with something this bad before either. Though it is not their fault, they have been great about assisting me and giving me advice on handling this situation.

I feel bad because my truck has been sitting in their bay going on 5 days with no resolution and approval from the warranty company. In addition, I have been paying for a rental car since Monday and continue to do so until my truck is fixed and return to me. This cannot be the way they do business. Awful customer service. The best part, when this was sold to me, the rep must have called me about 2 times a day fielding my questions, asking me to begin the sales process, etc. This is my very first claim with them (almost a year after purchasing the coverage). Is there anything I can do? I feel so helpless!

In January of 2009, after much persistence from a company called MepCo Financial, I decided to purchase an extended warranty for my 2002 vehicle. I was told that after 500 miles or 15 days that the Consumer Direct Warranty Service (CDWS) would come into effect and I would never have to worry about the condition of my vehicle and would be free to drive with peace of mind. It was advertised in such a way that would lead one to believe that they would be covered no matter what the discrepancy. A few months ago (April 2010), my vehicle died a few blocks from my home. I had the car towed to a dealership that had been approved by CDWS and they began the diagnostic. The alternator was found at fault and was no longer producing enough power to keep the car on. I gave them the warranty information and expected that would be the end of it. The manager at the dealer called me back, explaining that they asked him all kinds of irrelevant, ridiculous questions. They asked him what the mileage was, whether or not I drove the car in, was the car able to start, and so on for over 30 minutes.

My vehicle remained in the dealer for 5 days, during which time I could not get to and from work. Had I not been in the USMC and been afforded the opportunity to take leave, I would have lost my job for sure. Every day I called the dealership and every day he told me there was no progress, no answer to his e-mails, no answer to or return to his calls. I called CDWS and they always told me that they were waiting for the dealer. I asked to speak with the manager and was told that I could only contact them via e-mail, which I did.

The reply was very smug in telling me that "these things take time." The claim was finally denied on the basis that the mileage for the vehicle was incorrect. When the vehicle was first turned into the dealership, an estimate was written since the vehicle would not turn on for the odometer to be verified. The car was hooked up to an alternate power source at the dealer and the odometer reading, which was all CDWS was waiting for, was finally available. Outraged, I wrote the management another e-mail and was told that they were not responsible for an inaccurate odometer reading. Honest, hardworking people who trust that the services that they're paying their money for will provide them with security and "peace of mind" do not deserve to have their money stolen from them.

The warranty service cost $2,300. The cost of having the vehicle towed to and from the dealer was $200. The cost of a new alternator was $65. A friend of mine helped me replace it in exchange for lunch. It took less than 30 minutes. But I sat at home for five days, calling the dealership and CDWS trying to get back to my duties and regular day to day routine. Not exactly what I call peace of mind. It cost $2,300 for an imaginary service.

In 2008, my original warranty for my car ran out and I was worried. When I found Consumer Direct Warranty Service, they eased some of my worries. All claims as they stated were very business like and orderly. In the beginning, there was a 15 day waiting period leading me to believe everything was on the up and up.

To my surprise I found out different this year, when I had a water pump go out on 08/25/10. The repair shop could not reach a live representative, could only fax and wait. After 2 days, the repair shop got an email, wanting more maintenance records. By the time I got together what they were asking for, I faxed to them, another 2 days had passed. One day later, their response was the items were not legible, and could they be sent again. Part of the problem was the invoice receipts I had were on yellow paper and barely readable to me. But the fact remains the maintenance records were for two oil changes, nothing to do with a water pump or cooling system issue. By this time I needed my car, and could see what they were doing, nothing. I could send them was going to be good enough. I could see what their intent was, after they put a 4 day time restriction on the claim.

And I was right, a few days later I received a email from the claims department denying my claim. Even had they approved the claim, the time period would have been about 10 days, more money to rent a car than what the repair would have cost. So I would not recommend this group to any one, as for myself I am going to file in small claims court. And I will try to get a refund from this bogus company.

For all of you who have purchased this product from these people, good luck, you will need it.

On 7/24/2008, I purchased Consumer Direct Warranty Services "Great Choice" vehicle product warranty. It was purchased through National Dealers Warranty Service. I was told I could do all the maintenance (oil changes etc.) and minor repairs (brake pads an alternator; remove and replace parts). All this I was told to me over the phone a couple of days before the sale because I was conferring this with my wife. In fact, it seemed more legit talking with the sales person over these days. The 15 day 500 mile wait was explained to me like everyone else. It sounded good five years 150,000 miles for $1,975 full pay. To top this, I was told at any time without a previous claim, I could get a full refund. Also, at the end of five years (page 6 of booklet purchaser rebate guarantee), my money would automatically be refunded! My wife and I travel a lot for our work. In fact she was in AZ. at the time with the 2002 Dodge truck that I bought the policy for.

Now for the clincher, I've never made a claim on this policy. I called CDWS (the administrator of services) and was told to contact the seller. So I called NDWS (seller) sometime between then and now for a refund and was slyly talked out of it. Today, it's another story. I've been unemployed for some time now. I called NDWS to no avail. So I e-mailed and faxed CDWS (admin) to get a response that the seller (NDWS) is no longer in business. In the correspondence that CDWS sent me, they state that as the admin, their "obligation" is to provide "after sales" customer service support and claims adjudication. Therefore, they cannot refund any monies they never collected.

Go to the Better Business Bureau website, type in the full name consumer direct warranty services. There you'll find CDWS's CEO Robert Lewis Chapman and CFO James C. Sletner are the owners of that company and NDWS (the seller). So for a true fact, they are seller and administrator and should own up to what they have done! Please contact me!

First of all, I believe in action! I am tired of all the talk that goes on in our culture and when it comes right down to it, nothing gets done! Such is the case with all media personalities, political hot balloons, etc. Talk, talk, talk and talk.

I am in hopes that a site like this and we the people involved can actually do something and not just talk about it. In the end, these companies just keep going to the bank. Consumer Direct Warranty Services has gone to the bank with over $1,800.00 of my money and like everyone else, I am left dangling with a $1000 repair bill.

I was telemarketed by many extended service warranty service companies over a year and a half. They all sounded very unprofessional and shady. Then one day, I was contacted by a young man named Matt ** from Patriot National in Olathe, KS. He was very smooth, professional, knowledgeable and very sincere. As we spoke over several days he, too, gained my trust in the product and all the areas of coverage that none of the others offered. I guess it's easy to offer the moon when you know you're about to skip town with the loot. Eventually, I became comfortable with him and his assurance of "If you ever have any questions or needs, I am your go to guy no matter what. You can call me or email me anytime during the life of the coverage and I will go to bat for you." Wow, in this day and age that's hard to find. It still is, as it turns out.

I understood what was required of me to protect and reduce the risk of loss for Consumer Direct Warranty Services in keeping my service up to date including oil changes and proof with receipts. I did that diligently. From October 13, 2009 to the present, August 27, 2010, I changed my oil 9 times and have every original receipt.

On August 16, 2010, I was traveling from Maine to Oklahoma, as I do a couple times a year. On the Tappan Zee Bridge in NY my air conditioning system failed at about 8:00 pm. It was hot and miserable, I drove on to Carlisle, PA and stopped for the night. I tried to get help with the problem the next morning but just couldn't get any. I tried to call Consumer Direct to ask what I was supposed to do and found that I could have gotten into the vault at the Fort Knox National Depository much easier. Totally frustrated, I tried to contact the nice guy at Patriot National who said that I could call him any time for help. Oh gee! Patriot National has vanished without a trace and Matt's email bounced back to me.

Wow, an outer space black hole right here on earth! At that point I had no choice but to keep going so I drove in the 94 degree heat down through VA and on through Tennessee, Arkansas and Oklahoma. I couldn't stop because the night temperatures were still in the high eighties and I knew if I waited until morning, I would be driving in heat over 100. I got to my destination to complete the delivery of the 2 therapy/companion dogs to their destinations and was ready the next day to try to get the repairs scheduled.

I was scheduled for repairs on Wednesday August 25. At this point Mepco, the company Consumer Direct Warranty Services uses to collect their money, had taken $1,800.00 from me. I was fine with that because even though I had owned 6 other suburbans in the past and had excellent performance from them, the protection and peace of mind knowing if I did need a legitimate repair, I would have protection, was worth the cost.

That afternoon the service company called me and told me that Consumer Direct had made them to do a total inspection of the vehicle including color of lubricants, tire size and pressure and condition, etc. The service garage manager told me that he reminded Consumer Direct that the problem was the air conditioning system! That had nothing to do with oil or tires. All this communication done by fax, of course, because knowing they are going to ** you, they aren't about to put themselves in a position where you can actually get to them. On Thursday, mid morning, the service garage called me again and said I had 36 hours to produce all the original oil change receipts for the claim would be denied and closed.

On Friday morning, I delivered all 9 oil change and service receipts. They were faxed to "Darla" at Consumer Direct. In an hour, I got a call that the claim had been denied and closed because (1) one of the service providers of my oil changes had included the VIN of my vehicle and they had mistakenly writtn an E instead of an F. The VIN is not a requirement of the warranty and none of the others included the VIN at all. All of the other information was exactly the same verifying that nothing was being deceitful on my part and (2) secondly, Consumer Direct Warranty Services told us that they would not accept any service receipts when the service order had been hand written. Not the receipt mind you. Those were printed from the credit card processor, only the work order was hand written on 4 of them. Are you kidding? Even Wal-Mart hand writes the original service order and then enters into the computer.

So let's recap here. I am being denied repair of my air conditioning system because a service manager misread a letter in a non-required VIN and someone used a pen to enter the information on my service form instead of a typewriter. Is that it? Of course, I can't get "Darla" on the phone or to answer my emails. Do these people's mothers actually know what they do to people for a living?

I have contacted Mepco finance to complain as well. I believe even though they are "only the financing company", they know who they are in bed with if they aren't actual partners or a division of each other. Mepco is very uncooperative as well. Obviously, Mepco is use to people calling to cancel their contract because it's an option on their phone system! Is it really that easy. Who let's you out of a contract that easy just because you choose to? I bet it has something to do with how much of your money they already have, you think?

I have had it with all these crooks today. I am going to get a lawyer and probably have to spend more than the original amount to make these people miserable. I may not be successful but I ask all of you. If good people just sit by and whine about the problem and never actually do anything, who wins here? Come fight with me.

We purchased an extended vehicle warranty from Matt ** (800) 307-4332 from a company called Auto Repair Protection on 9/25/09. The contract was written under a company called CDWS (800) 209-3755 and an auto payment was set-up under a company called MEPCO Finace Corp (800) 397-6767. We never received any documentation from the policy seller or CDWS regarding this policy, although we made a 2nd request for information about this policy in June 2010.

We have not been able to speak with anyone on the phone regarding a claim that we initiated Aug 4, 2010. Michael Automotive Center where the vehicle was taken faxed an authorization request to CDWS on August 4th, 2010 and they have still received no response. We have made several attempts to reach CDWS's claims department and there is no way to contact them by telephone and they only accept faxes at (888) 629-3030 or by email through their website at **. Their response back is always anonymous with no way to actually talk with someone.

We have filed a stop payment with American Express for any further auto payment to this company. We have also had to have the vehicle repaired at our expense.

After reading online of several similar complaints of fraudulent business practices against this company, we felt it was our obligation to notify Consumer Affairs about this. We also need help with advice on how we might recover the significant funds that have we paid to Consumer Direct Warranty Services. It is our hope that no one is hurt by the fraudulent activities of this company. We look forward to hearing from you and will provide you with any documentation we have available to prove our claim.

On August 16, 2010, my vehicle was at the dealership for a non working instrument cluster. The service writer called for an approval and received a recording. When I tried, I got the same results. This warranty service is no good and I paid a pretty penny for the service. Does anyone know if there is a class action lawsuit against the company?

I bought a warranty back in 2008. This company has only covered one part on my vehicle and that was last year. This year, I had to take my truck to the shop, get fixed for covered warranty parts. They are denying me because I have changed my own oil to save cash. I haven't been able to talk to anybody at this company. They want an email to communicate and that's not good enough.

Was sold an extended warranty for truck tried to get refund from CDWS and MEPCO . If I paid MECO every month then they should refund the money. Why should people pay for something we can never use? Paid MECO $2165. For warranty if we cannot use, they should refund our money.

I bought a warranty from CDWS on Sept. 26,2008. Last week my transmission went in my blazer.I took it to the dealer shop. They said it was my transmission. They tried to contact the warranty company but could only do it by email.they finally got back to them and said I needed receipts of mechanical work done on my blazer. It was sent to them and they denied me. They said I did not keep up with my blazer it was serviced every 3000 miles and had the transmission serviced. The warranty says the transmission is covered now they do not want to honor it.

What type of warranty company only does stuff via email? This company does not care about its customers only getting the money from them. There needs to be a major law suit against this company so people can get there money back. I payed a lot of money for this and now can not get my blazer fixed due to this company. This company needs to be shut down. I had to get a loaner and have to figure out how to pay for it cause I'm sure the warranty company wont now even though it is part of the warranty.

I was taken on the radio ad that you can insure your car with high mileages. I went for it, being paying $124.72 a month for the past 12 months. My air-conditioning went out and needed a compressor. My mechanic is a registered, qualified mechanic. He called the consumer direct warranty service at 800-209-3755. There is no way to talk to anyone. All we can do to communicate is via email or fax. My mechanic spent lots of time communicating via fax. At first, they gave round about now after he faxed 35 pages of receipts of work done over the past 5 years, including all the oil changes. They said that I am currently inactive.

They find a way to not repair your car. Stay away from this company. They are a fraud. I already paid $1,442.24 to MEPCO and still own $997. I am now dealing with the company that sold me to this two called "Absolute Auto Protection". I will ask them to reimburse me and cancel the remaining of this policy, because what they sold me is a fraud. It is not a product. It's very disappointing. When I first joined, I checked out Consumer Direct Warranty Service and they were an A- company. Now it is an F company. They let many customers down.

BBB processed a total of 252 complaints about Consumer Direct Warranty Services in the last 36 months, our standard reporting period. Of the total of 252 complaints closed in 36 months, 191 were closed in the last year. My loss is $1442.24 and lots of frustration dealing with the fraud company. Direct Protect Warranted is the insurance broker that sold me and connected me with Consumer Direct Warranty Service. They connected me with MEPCO that collects the money. My account number with CDWS is **. Thanks.

Initially, I received via USPS an ad for extended car warranty through this company. That ad talked about coverage, but the terms "worn" or "burned" were not mentioned. It was only after I agreed to the warranty that I received my handbook which included these terms. I had a starter that went bad. The Bendix was broken. And again, I state broken. It would not start the engine.

I had to have the car towed to the shop, but the warranty company denied the claim, as they sent their own investigator to check it out and he stated that the starter was only worn out, not broken! My car only has 82,000 miles on it. So, not only I am out of $3000 dollars for the warranty, but also (spent more on) the tow bill and the repair bill.

I was told this is the corp. headquarters: N. Nellis, Las Vegas, NV 89104. Whenever I call this phone number 702-207-1001, there is a voice mail that comes on and says it is full and that I cannot leave a message. And I do not know where the lady Kerrie is located. I have paid this warranty in full--$1600.00--and have been denied claim the two times I tried to file.

I am always told that "We don't cover that." when in fact, when we first spoke with the guy, he told us that electrical was covered, etc. Today, we tried to file a claim; our Body Control Module needs replacing. And of course, we were told "We don't cover that. Yes, it is electrical, but we don't cover that." Also, last year, I tried to file claim for power window. It is still "We don't cover that." But Kerrie told us today that "We do cover that."

We are getting the runaround. I believe that it is a bogus company and would like to have my hard-earned $1600.00 returned to me. Also, I was told to get any information; we either had to fax them at 530-2418-452 or email to customerservice@cdwsnow.com.

I am so distraught that I don't know what to do. I need some help with this matter. I check the BBB website against Consumer Direct Warranty, and they have close to 300 complaints against them. The majority of the claims are "not honoring the warranty." The problem with my vehicle--Body Control Module--needs to be replaced.

I am a senior citizen. I purchased a 1999 Ford Ranger on August 15, 2008. I then went online and found an extended warranty for my truck on August 29, 2008 from Consumer Direct warranty services.

I spoke to Jeff G of AA Auto Warranty. I was quoted a plan for my truck; Direct Choice, terms 60 months. I used the 12 month plan; $569.06 down and $94.84 per month totaling $1701.18, which has been satisfied. AA Auto Warranty stated my "truck will be covered under above plan after 500 miles" by Direct Choice. 30-60 days later, I received my vehicle protection kit.

On February 24, 2010, I carried my truck to an authorized shop [Kirkland] to replace my window motor on driver side door. The shop called to tell me that the warranty company denied my claim due to "oversized tire". These tires were on the truck when purchased and also on when I purchased the warranty for AA Auto Warranty. How can they deny the claim? Whenever I submit a claim, they will deny it due to oversize tires, tricky Scam artists?! I want a refund, because this warranty was sold to me on fraudulent terms. We have requested refund from both companies, which we have been denied by both companies; AA Auto warranty and Consumer Direct Warranty Services.

After going back and forth with the two companies with numerous complaints about their policies and request for refund, we are tired and confused and want our money back, $1,707.18. My wife and I are retired living on a fixed income and cannot afford to give our hard earned money to scammers. Also, we are without coverage. Please help us.

I returned home from Iraq in August and found a variety of warranties to choose from, from a jeep I bought in May when I was on leave. I chose one from a company called Mepco, which in fact was just the financing company for CDWS. So when I researched them, I saw decent reviews much different than the reviews for CDWS. Anyways, my warranty was in effect at 30 days or after I put 1,000 miles on my jeep after the purchase. So five months later and about 4,000 miles over what I needed to file a claim, I started having problems. I contacted CDWS to see if I could take it to the dealer where I bought it to have it looked at. CDWS said yes.

When I took my jeep in, they had let me know that my heater core and fan clutch was going out. At first, I was worried but then I remembered that in my warranty that these issues were covered. Wrong. The dealer had contacted CDWS to tell them what was wrong. Then was asked a lot of dumb questions. After a few days, the dealer was notified that CDWS was not going to do the right thing and do what I paid them to do which is a service I paid for and that is the wrong answer.

Since then, I have been given the runaround with wrong numbers, secretaries that have no purpose and phone numbers that disconnect me. I would love nothing more then to file a class action lawsuit against this company and get them shut down. All I wanted was for them to do the right thing and fix what's wrong with my jeep. I mean it's covered in my warranty. It should be illegal for any company to do this.

AA Auto Warranty or AA Autoprotection is a marketing company that sells warranties for Consumer Direct Warranty Services. There are numerous complaints about these companies on the web, but no class action suits listed. They operate very similar to U.S. Fedilis, which is involved in a class action lawsuit. The following is part of an email I sent to AA Auto Warranty:

I purchased these two warranties in good faith to protect us in case of mechanical problems with the two vehicles I own. I expected payment to cover needed repairs. I did not expect dishonest side-stepping by the warranty company. If the component is listed, I expect it to be covered. That is why I purchased the warranties and expected to be paid in full for the repairs and not be cheated. I, obviously, would not have purchased these products if I knew there was deliberate technical language in them to avoid payment. Terms like worn/burnt/not broken amaze me. The Dakota's air-conditioner did not work. The water pump was broken.

The Buick's transmission was definitely broken. Worn to the point of not working is broken. Mechanical things wear out. That is why I purchased the warranties. I spent a total of $3,526 for the two contracts. The warranty company has paid out $848.36 for repairs leaving me out $2,677.64. Work with Consumer Direct Warranty Services. Cancel my contracts and refund this amount. Or, keep the contracts in force and reimburse me for the $2,559.51 I paid for the Buick's transmission repair. I expect payment within two weeks by March 11th 2010. If not, I will file fraud charges against you and your company.

The partial amount paid included a small part of an air conditioner repair and a water pump replacement. I spent hours complaining about the water pump after they initially denied payment. Troy N. finally got CDWS to pay.

Warning to all, Consumer Direct has denied claim. They never sent out anyone to look at the vehicle. Service manager faxed documentation in detail and spoke on phone several times explaining the part is covered and should be repaired under terms of agreement. On the website, I found many others having the same problem with this company. This company will find any way to get out of authorizing a repair. They are very difficult to contact for obvious reasons. I will report them to the CA attorney general and follow up in small claims court. Stay away from Consumer Direct Auto Warranty Services.

In December 2009, I researched online for extended auto coverage as my vehicle is getting up in age (2002) and mileage (174,400). For some reason after speaking with Tina at Fidelity, I thought she was sincere in the coverage she went over with me and I initiated a Great Choice (haha right) warranty with her in the amount of $2300. I was told that I could put down whatever amount I liked from $200 and make monthly payments for the balance. I put down a $400 deposit and received finance information from MEPCO regarding the remaining payments. I was told that the policy covers all lubricated parts and components and would become effective in 15 days and 500 miles from date of purchase.

I was told I would receive my policy in the mail shortly. Fine. I know there is a 30 day refund period, but it the warranty is what it was advertised to be, I have no need or concern of cancelling. But fortunately, before I get in too deep with payments, I hear a tapping noise from my engine as I accelerate. So I take my truck into the dealer to get it checked out and let them know I have an extended warranty card from CDWS. They are not familiar with the company at all, but says as long as they cover the claim, there is no problem.

However, he advises me that if they do not cover I will be responsible for charges to disassemble the engine to diagnose the problem, $250. I say fine, I'm sure the coverage is legit. He calls me the next day, tells me that my third valve is collapsed and causing the misfire. He says he has initiated the claim with CDWS and just awaiting a response in regards to the service. Next day, he calls me in the morning, says that they asked him a 100 questions about the car and condition of my oil and other, and if I drove the car into the shop for service. He answers them all and later gets an email that my claim was denied, stating "parts that are worn, burnt or not broken" are not covered." ***?

He said it didn't make sense to him either so when he questioned it. The guy said if I drove the car in, it was "not broken." Me puzzled as well as angered, I called several numbers and finally get through to inquire about this and am told that although my engine oil was fine in color, no parts were worn (though that makes no sense to me either, that's the reason for the warranty on a vehicle of this mileage), it has to be diagnosed as broken in order to be covered. "Broken?" What mechanic is going to say your valve is "broken"?

Does collapsed not mean the same? It's evident to me after initiating this claim and being denied for no real reason the warranty was nothing but a fraud. I tried to cancel but of course no one is responding to my emails and/or phone calls. CDWS says I need to contact the seller of the warranty, Fidelity Automotive Solutions. When I called the sales rep, Tina ***, she quickly forwarded me off to someone's voice mail and of course no response was ever received. I sent her emails as well with no response. It's funny to think how prompt she was when she was trying to get my money! I wish I had seen this site before buying but I will not stop until I am totally compensated for this fraudulent transaction and will do all I can to put them all out of business. Reading these ads and their policy in detail, they will never pay out for a claim but continue to collect honest people's money everyday!

I have a consumer complaint regarding an extended warranty plan I purchased. I purchased a used truck from our local Ford dealership in April 2005. When I purchased this truck, I purchased a warranty through the dealership with a term of 36 months or 36,000 miles for $2500.00. When the time came that this warranty was due to expire, I received a call from Mepco Finance Corporation letting me know that my warranty was due to expire and offered me an additional extended warranty coverage plan which I accepted. I have paid a total of $3,000 for this coverage on time every month and fulfilled my obligation in August 2009.

On November 25th 2009 I took, my vehicle to my mechanic as I started experiencing transmission problems. My wife Julie contacted Mepco Finance Corporation at 800-937-6767 and was told we needed to contact National Certified Warranty Services at 727-. She spoke with Wanda in the customer service department who gave her account # MS260095. She was told the coverage for a transmission covers a lot but Wanda needs to talk to the mechanic so Julie provided the contact information. Julie also asked for a copy of the warranty services to be mailed to me at that time.

On Monday November 30th 2009, I received a phone call from my mechanic stating that National Certified Warranty Services/Consumer Direct Warranty Services is not going to provide coverage as our tires are over-sized. They are the same size tires as when we purchased the truck and warranty. I was told that I signed a contract but they cannot send that to me! I don't recall signing anything as everything was done by phone. Julie contacted National City Mortgage to get clarification on the reason they have denied the claim. They were so rude to her and called her a "Fool" because she purchased an extended warranty service with no back up documentation. This woman told her to call Consumer Direct Warranty Services at 800-. Julie called and spoke with Amy in Customer Service and she e-mailed us the coverage booklet. Amy also told her that there is nothing that is signed at the time of purchasing the coverage. She said that they just send out a cover letter and a brochure that we did not receive. This is part of the conflicting information that we both keep getting.

Upon reading this information on page 6 first paragraph states that: Non Factory Suspensions "Vehicles with modified suspension and/or lift kits are only covered if selected at time of sale and the appropriate surcharge has been paid in full." Non Factory Tires and/or Wheels. Vehicles with tire sizes over-sized or undersized as per manufacturer's specifications are only covered if selected at time of sale and the appropriate surcharge has been paid in full." My truck had the tires and lift kit installed by the previous owner at the same dealership prior to me purchasing this truck and the warranty company was aware of this when they sold me the warranty. This was a question asked in our initial phone conversation and it is on the original paperwork. I feel that they should not have sold me a warranty that does not have any coverage for my truck.

My frustration is that we have been treated very rudely through this entire process and are just getting told that they are not going to help. This company needs to honor the agreement, as the documentation shows we disclosed all this information upfront and should have coverage. If they are not willing to cover the repairs, we request the warranty be canceled and a full refund of $3,000 which is the amount paid by us.

What we don't understand is that you contacted us regarding an extended warranty policy as you somehow knew that our current warranty that we purchased from the dealership was about to expire. After discussing the information regarding my current warranty, I was told that I would be getting the same warranty coverage. The coverage I currently had in place covered the lift kit and tires that were on the vehicle when I purchased it (see enclosed paperwork). Why would I purchase and spend $3,000 more for an extended warranty that did not have the same coverage! I just can't believe that I am in a position to where I am asking you that question.

Your unethical and deceitful business practices are intolerable. They sent us a letter stating that per our request they cancelled our policy. We never requested this at all. When we questioned today via phone and spoke to Amy and Consumer Direct Warranty Services she agreed to "Reinstate" our policy but told us that if we put a claim in it will be denied because our repairs is now considered "Pre-Existing." I was taken for $3,000 from this company and still have a vehicle that needs repaired and no one is making them accountable.

I purchased "Great Choice" 60mo/150,000 mile coverage by Consumer Direct Warranty Services from AA Auto warranty, LLC in West Deptford, NJ on 9/17/09. I was told the policy will be activated after 500 miles and 15 days. I had an oil/filter change and 16 point check at a local Dodge dealer on 9/14/09 indicating the truck to be in good working condition.

One day in October I got on freeway and looked at the rearview, My truck was smoking like crazy. I took the truck in to a shop, after reviewing the policy I was told that it should be covered by the warranty company. I dropped the truck off at the shop on 10/14 I believe.

I heard from the shop today that Claim Services, which handles claims for Consumer Direct Warranty Services denied the claim. It's just very insulting.

I didn't see the report from the shop to the warranty company, but here is what's indicated in the response received from Claim Services:

"The above referenced claim that was initiated on 10/20/09 has been DENIED for the following reason(s): *Please provide a copy of this document to the customer. Customer Complaint/Problem Component/Group --- Possible cracked piston rings. Non covered component --- Wrist pin clip. Non covered condition --- Upon reviewUpon(sic) review this claim is denied. As stated by repair facility, nature of failure (wrist pin fell off and foreign materials caused damages) is due to non covered components under the program agreement. Exclusion --- Worn/Burnt/Not Broken / Pre-Existing....

So, Wrist Pin Clip is not Internally lubricated Engine component? They even insulted me and calling me a crook on a document. If the Wrist Pin Clips weren't lubricated Wrist Pins will have premature wears. The shop only commented on Cylinders, Pistons and Head being out of the spec because Cylinder walls and Pistons are damaged and any Heads with use will need a good resurfacing to ensure good seal of the Head gasket. Therefore they are out of the spec. and the condition of the Head being out of the spec is not the root cause of the problem.

Somebody please help!

Consumer Direct Warranty Service has a business office in Redding, CA and for CA consumers Small Claims Court is available.

THINK THREE TIMES BEFORE YOU PURCHASE A CONSUMER DIRECT WARRANTY SERVICES PRODUCT FOR YOUR CAR! I purchased CDWS's product through Allied American Warranty. Allied destroyed my trust in them when they exhibited false business practices and I had to cancel the warranty. Allied ignored my request for cancellation, but instated their own a couple of months later, with no contact with me or explanation of the money I had spent.

I have been seeking a refund for four months now. I am owed $888.90. Insult to injury, there was no performance whatsoever under my contract, meaning, they never processed one claim for me. Allied claims a 60 day no refund clause, which is not written anywhere in the documents I was provided. CDWS is well aware that I seek a refund and has advised me to continue to do so, citing no nonrefund policy.

CDWS has taken no responsibility in that this was their product that I purchsaed and have not beeen willing themselves to reimburse me the money that I spent nor offer me anything for its value. Were it not for BBB complaints I filed, I would have received no response from any of the companies involved. CDWS sells its product through Allied (Florida), invoices through MEPCO (Illinois) and processes claims in Nevada, so there are multiple companies and states involved.

I now find myself navigating the county court systems of each state. See Allied American Warranty for further details. I am out of $888.90, for absolutely nothing, except the task of suing these entities.

On 11/09/2009 My claim was denied due to, Cylinder Bore ( As a point of failure). I found the following on the internet about why an engine block may get out of round cylinder bores. One method for achieving a uniform temperature distribution is to design the cylinder or motor block with a deep water jacket in the cylinder bore area. However, because of the advent of the use of helical transfer passages which extend the cylinder wall outwardly beyond the cylindrical shape of the cylinder bore and the necessity of having cylinders adjacent one another in cylinder banks; it is not always possible to extend the water jacket as deeply along the cylinder wall as is desired. Such a situation can result in cylinder bore distortion if there exists a hot area adjacent the cylinder bore that has not properly cooled. Was this my problem ?? I have no idea and neither can you make that snap judgment and deny a claim. If this were the problem then EVERY Land Rover Engine would have the same problem.

The engine block would never have an out of round cylinder bore without the movement of the pistons. The pistons are the internal lubricated part creating a failure in the block thus producing an out of round cylinder. Therefore, a still round piston slapping on the wall of an out of round cylinder will end in catastrophic engine failure.

Its obvious there is a failure of internal Component of the engine that requires lubrication for operation. That would include the pistons and the engine block. The piston has damaged the block with friction and now the block is damaging the pistons because its out of round in the cylinders.

Per your vehicle warranty plan under Engine: Components that have failed to perform the function for which they were designed due to wear that is determined to be in excess of the manufactured specified tolerances for wear based on normal Vehicle operation and maintenance as required by the manufacturer. You tell me if this fits my situation?. Im sure Land Rover did not expect this block to wear as it did all of the sudden under normal operation.

You have not asked for maintenance records from my dealer showing all the services and oil changes. I exceeded the recommended services. Under Land Rover recommendations I used Chevron Delo 400 oil every 3500 to 4K with a filter, this knock was not here at the last oil change. The engine has never overheated. I cant explain why the engine is in the state its in. Land Rover cant and it does not seem that you can either.

Im the victim here. I bought an extended warranty just for this reason. Unforeseen problems that can happen. As your warranty is written its clear case this should be covered. I know you can play on words as contracts are always full of loop holes to protect the ones writing the contract. Your job is to see how not to pay and mine as the Consumer is to get you to do the right thing.

I paid my Warranty in full in good faith I expect you to honor it without making me jump through hoops and going to Arbitration.

I purchaseed the warranty 10/02/2009 there was a 15 day 500 miles waiting period. My engine light came showed on 10/21/2009 so I took it to a honda dealership to have it checked, the diagnostic result was a transmission problem. What I was told at time of purchase was to take it in to a certified repair center and give them my warranty card and thats it. Upon doing that, the honda dealership was told to tell me that I would have to take it to a place where they break down the transmission because honda doesn't do it, honda only replace the transmissions.

So I proceeded to take it to an Aamco transmission repair center they broke it down and said that there was a problem and called the warranty service (cdws) and they first said that I was denied because the mileage was put on the car after the diagnostic test, which was not true. So I called cdws and they said that it was a human error and now they would have to send out an inspector to look at the transmission and the results was, that it was a pre-existing problem which doesn't make since because thats the whole reason for getting the warranty on a 1998 Acura vehicle with 143,000 miles on it, which I wasn't told about any of these things at the time I purchased the warranty.

So now they cdws are denying the claim and saying that nothing is covered, which is not fair and wasn't explained in detail how this warranty works, now I am responsible for the repair and don't have a chose in the matter because of the break down of the transmission and even if I wanted to have them put it back together it is going to cost me $795.00 for the diagnosis and for part and restocking fee that now amount to $1500.00+ don't have the resources of finances to pay and now I am stuck. Total cost for repair 2999.30. Please help!!!!!!!!!!

I purchased an extended warranty for our pick up truck in 06/08 through Certified Auto Warranty Services. At the time of purchase we were asked only about the mileage on the truck, no other information was requested. Last week we took the truck in to the mechanic who then notified Consumer Direct Warranty Services of the necessary repairs. The repairs include the following: left front u-joint and rear differential are worn out and need to be replaced.

CDWS stated they would not cover repairs after inquiring about the size of tires on the truck. They stated the tires are oversized which voided the warranty for the necessary repairs. They also stated that if we pay for these repairs then pay an additional $150 to them they would reinstate the warranty with the oversized tires. The warranty transaction was conducted over the phone and no further inquiries were made about tires or anything else.

We have a written statement from the mechanic stating that "the larger tires did not cause the left front u-joint to wear out, if so, the right front u-joint would be worn out also- the larger tires did not cause the rear differential to wear out, if so, the front differential would be worn out also." We requested a refund from CDWS in the amount of $2060. They stated we needed to contact the seller. We were informed the seller, CAWS, is no longer in business. The truck is sitting in our driveway and still needs repairs. Please help us! Can you help us find a resolution? Thank you so much.

This is a second complaint form I did not get any response on the first, what hapenned was this company sold me this car warranty telling me that everithing in the car is covered except the oil and tires change, when I took the car for repair the mecanic looked at the manual and confirmed this but when he called for aproval they said all the repairs where not covered .

Trnasmission failure. Denial of a claim clearly covered by the insurance agreement. No effort to evaluate the problem. Refusal to discuss the problem with the repair mechanic. Premium paid in full well in advance of the claim. Claim filed more than 3000 miles before transmission failure.

Loss of vehicle for use. Repair costs approximating $3500. Potential legal expenses. Time involved recuperating the cost of the repair.

I receive 5-7 calls a week on my personal cell phone, my job cell phone, my wife's cell phone, and my home phone from a recording that tells me my vehicle's warranty is about to expire. This is untrue because it is not expiring. The recording says to press 2 to be removed from their call list which I did 22 times but still receive calls. The other option is to press 1 to speak to a warranty specialist. so I did...7 times.

All 7 times the warranty specialist cannot tell me which car they are calling about, where their company is located, what their call back number is, or what their website is. I was also hung up on all 7 times by the specialist. When I try to redial the number that showed on my caller i.d. it is disconnected. DISCONNECTED? THAT QUICKLY? To me this sounds very sketchy. Someone is going to end up losing money to this fraudulent company and I think it should be investigated IMMEDIATELY! With all that is going on with schemers on Wall St and the whole Bernie Madoff thing, I don't think this should be overlooked!

These calls have used up minutes on all 3 of my cell phone numbers and have awakened my 7 month old child dozens of times. This is harassment and I will file a law suit against this company if I can ever get any info as o who they are or where they operate from.

on october 25th, 2008 I purchased an extended warranty service for my 1999 ford windstar. At the time of purchase my vehicle had no mechanical problems of any kind. Some time in january on my way home from work as I was parking I heard a loud noise and even though the engine was still runing the vehicle would not move at all. I called consumer direct warranty services and informed them what had happenned to my vehicle and I was told to take the vehicle to one of their authorized mechanics. I took the vehicle to REPAIR located at SAN PEDRO, CA 90731. The mechanic's report was that the transmission had to be reapired.

The mechanic sent his report to the company and they denied the claim argueing that they dont pay for transmission repairs but on their warranty policy they specificaly estate that the warranty covers for all internal conponents of the transmission. The mechanic requested that an adjuster came to see the transmission. The adjuster came and authorized to repair only part of the transmission.

The mechanic said that it is impossible to only repair part of the transmission because the vehicle will not work. The mechanic told me that in order to do a complete repair of the transmission I need to pay him $600.00 dollars more to get the transmission running again. I don't think it is fair that I have to pay extra money out of my pocket for a repair that is supposed to be fully covered by the warranty conpany This whole procces has taken more than a month already. I will really apreciate any help you can give me. Thank You!

I purchased an extended warranty from Consumer Direct Warranty Services, around the first week in July ('08). I was (am) unemployed. But I figured it was a stretch I had to make. And this came after months of mailings and calls. It happened that the need for their service came about; around the first of October.

I called in, to report that I was experiencing a 'drive' problem with my vehicle ('03 Chrysler Town & Country). The young lady I spoke with told me to take it to an ASE certified facility and have them check it. In following her request - I took it to Aamco. The mechanic said in his diagnosis, It was a 'fail safe' problem. And he had to go IN to the transmission to extensively examine it.

As a result - I've been pleading with Aamco (they're innocent in this) to not sell my van. They did what 'Consumer Direct' asked. It's just that 'Consumer Direct' didn't do (for me) what the rep said they would.