Century Warranty

I purchased a used 2005 Crossfire and the Nissan dealer suggested that I get an extended warranty. I purchased a level 3 warranty, which they lead me to believe to cover basically everything.

I then went to the Chrysler dealership. The warranty wouldn't cover it. My cost is $961.00. The ignition switch malfunctioned and two things needed to be replaced. They chose to replace the cheaper of the two parts. My cost is over $1000. I paid $1700 for the coverage. I called to cancel and then I was told there was a cancellation fee. I did get a refund, but the transmission still jerks when it shifts. I will never, ever deal with them again. You have absolutely no idea what they will and will not cover. I think it depends on the adjuster's mood.

Buying 4 runner after lease. Century Warranty Freedom Choice Plus Plan, Mechanical Breakdown Service Contract was recommended my World Omni Leasing. The Vehicle is was leased to my Computer Services Company and will be on the buyout contract as well. In reading over the warranty plan I decided to call Century to have them go over the plan with me.

After going over a bunch of what if's it seems to me that all these contracts are nothing more than a scam to steal your money because they are designed to make one think these major items are covered but read fine print carefully. Think about this, the main reason any major item fails is because of a lack of lubricants, overheating, or restricted flow. They don't cover any items that normally cause these failures.

Reading more into the warranty I found another item that excluded me all together because I use this vehicle for company use, the Century Warranty rep stated that I did not disclose this.

I simply pointed out ...Please read Service Contract Holder Information where it clearly listed my Computer Company name. His response to that was so stupid I cannot list it here.

Think about this whole extended warranty business... it is in their best interest not to pay out anything or very little against any claim simply because it's not profitable. Therefore they give themselves a way out to do just that.

Don't take my word for it, Read the complaints! They disguise their scam all wraped up in a nice brochure that makes you feel confident that your covered, that's marketing and they have a legal contract that YOU signed.

In my case, IF I'd signed my contract it would have covered nothing and in talking to the rep he always had a excuse or reason for everything I stated that excluded them or a lame anwser!

I took out an Extended Service Contract when I purchased my 2001 Honda Odyssey. I selected the "Select Care" (the 2nd to the best) policy. In November of 2009, I took it into the local Honda dealership for several things and they found that the compliance bushings in the lower control arms were cracked and needed replacing in their opinion, along with a leaking power steering pump. The dealership contacted Century Warranty and they responded by sending out an inspector to assess what they saw as needing repair.

The inspector denied the repair saying that it was not "bad" enough to warrant repair at this time. I took it back to the same dealership in April 2010 for some other problems, which Century authorized to be covered along with the power steering pump this time. However, they again denied the compliance bushing repair. The dealership called them and I called them as to why. They drew my attention to a fine print clause that gave them an out as they stated that the bushing were worn out due to normal wear and tear that they only covered up to 50,000 miles (my van had over that). Their contract states under "Front Suspension" that bushings are to be covered.

It cost me $100.00 deductible every time I take my vehicle in under the service contract. So in essence, when you pay for an extended service contract when you buy a vehicle, the company you buy it from is off the hook for the first 3 years/36,000 miles any way. So in reality, under their contract, certain parts such the bushings are really covered for only 14,000 miles and then you are out of luck with them. It left a very bad taste in my mouth with this company.

I leased a 2004 BMW 645ci through Wells Fargo. The lease came due in Oct 2009 which I decided to keep the car and finance the balanced owed through WF. The WF representative offered an Extended Warranty program for 36 months or 30 thousand miles for $1500 which I decided to purchase. I received the loan documents in November which I signed and returned to the bank.

December, I was on my way into my office when a waring light came on advising to stop driving the car which I did immediately and had it towed back to my home. I contacted Century Warranty Services and they said I could take the car to any Certified Repair shop which I did that day. I had the car towed ($140) to a very reputable local repair shop ad had them look at it. It was diagnosed that there was a transmission issue but since their computer system was not updated, they suggested I take the car to the local BMW Dealership.

So I had it towed ($180) to Riverside BMW. After several days, BMW said the transmission had a seal leak and the transmission pan needed to be replaced. Now mind you, the vehicle does not have a warning system indicating a leak or the transmission fluid is low nor does it have a way for an owner to check the transmission fluid. It is a sealed unit and according to the BMW Warranty booklet the transmission is not even serviced until 100,000 miles, my car had 82,000 miles.

Also, there is an undercarriage that would have collected any fluids leaking from underneath, hence no fluid leaking on the floor of my garage. Riverside BMW confirmed that there would have been no way I would have known of the leak or that the transmission would have been low on fluid. The dealership contacted Century Warranty Services and they authorized the leaking seal to be repaired and the transmission pan replaced. Yes, they authorized the Repairs and told the dealership to contact them once completed and let them know if it took care of the transmission problem.

Repairs were completed but it did not completely fix the transmission issue, it continued to slip at the higher speed when shifting. It was determined that that there was more damage to the transmission as a direct result of the seal leaking. Century Warranty Services sent out an inspector again but Century Warranty Services denied the additional repairs to completed "Due to lack of lubrication" and driving while low on Transmission fluid. The lack of lubrication was because the seal leaked. I spoke numerous people at Century Warranty including several supervisors and they would not help me! All they did was suggest (stirred) me to take the car to Aamco, a National Account they have relationship with and maybe Aamco (per the supervisor) would be able to find something different than BMW, so I did.

I had the car picked up by Aamco and after several days, they determined the same results as Riverside BMW. The seal leaked (was replaced by BMW) and because of the leak the transmission fluid was very low which caused further damage to the transmission. Aamco explained to me that that to tear down my transmission, do all the "soft" repairs according to California Repair Standards, and put back together would cost $3495, now if there are any "hard repairs required that would extra. Aamco called Century Warranty Services, explained to them everything, the seal leaked, there is no warning system on the vehicle whatsoever, it is a sealed unit and the owner would never have had any clue of the leak but Century Warranty Services denied the claim again! !...Due to lack of lubrication.

I had been without a vehicle since December 2009, it is now April 2010. I had no choice to to authorize Aamco to tear down my transmission and agreed to pay the $3495 hoping that would take care of everything. Well, that was not the case. I needed to have the Torque Converter replaced, ultimately costing me $6100.

I have read the complaints on this website regarding the very same Century Warranty Services and in dealing with Riverside BMW and Aamco I have heard numerous and similar stories of customers purchasing extended warranty service plans only to not have them honored. I plan to look at my options to take Century Warranty Services to court and warn anyone against from purchasing an extended warranty program. These companies get your money and then leave you hanging!

I leased a 2003 Dodge truck from Wells Fargo. The lease ran up and my choice was to pay them $3,000 and they keep the truck or finance it for $8,000. My initial decision was to give the truck back to them since it had over 100,000 miles. They convinced me to finance the truck and they would give me an extended warranty. It cost $1,300.00. I agreed.

On February 15th, 2010, I took the truck to a Dodge dealer to have the electric window switches repaired. There was a leak in the exhaust manifold and the engine lights came on including the oil indicator. Century denied all the repairs. The crazy thing is that they require diagnostics to be done before they will agree to repair, and in this case, I had to pay the dealer over $500.00 for just the diagnostics. Century said that since none of the repairs were covered, they would not pay the diagnostics or the car rental. I called Wells Fargo auto finance and told them that since they sold me the warranty claiming it's an extension of the factory warranty, they better take care of this, or I'll see them in court. So court it is. I'll use some of the comments on this site to support my claim of fraud.

I owned a 2004, Lincoln aviator. I purchased this vehicle from Rancho Ford 07/02/07 with 52,340 miles. It was reccomended I purchased extended warranty for my car. On September, 2009, I was taking my two children to appointment[s] in San Diego. On my way to the optometry office, I noticed my tire light was on. I immediately stopped at Firestone to have my tires checked. The serviceman adds air to a tire and the light went out.

I left firestone and continue to San Diego as planned. I merged on the 15 South free way to go to San Diego. My children and I smelled smoke and noticed it was coming from the rear of the vehicle. I was able to merge off the freeway and exited Temecula parkway/route 79 and drove slowly to Rancho Ford car dealer/Repair shop.

The car started leaking oil on the ground. I explained what happen and was told they will checkout the problem. Meanwhile, I rented a car from enterprise to take my son to ENT as planned. I was told by the Ford representative that the Bell housing needed repair and the repair will cost over 5,000. She contacted Century extended warranty to request repair. Century warranty stated an inspector will evaluate the defect within 24 to 48 hours. 2 days passed and I did not hear from Ford. I called the service rep and she contacted Century to find out the status when the rep is coming. I received a call from the Ford Rep that Century denied the claim due to the aviator was not brought in sooner/ driven before bringing the car in.

I contacted Century warranty and requested to talk to the Supervisor. I was forwarded to his line and reached a voicemail. I explained the situation and requested a return call. I called the next afternoon and was told the Supervisor was gone for the day. I called the 3rd day and talked to Supervisor, I explained there was no warning or problem except for the tire light turn, and the smoke from the rear of the SUV. He stated the inspector said the lines or something was black that showed the car was driven too much prior to the needed car repair. I again stating what happen. He stated he would contact the inspector and he will get back to me. I waited 2 days and no response from the Supervisor. I called Century warranty and was told by one of the agent it was denied.

I went ahead and consented to have the car repaired. The Ford rep called and said I needed new tires and I consented to purchase 4 new tires. The Ford called few days latter and stated the wrong parts were order and it will take another couple of days for the car to be repaired. I received a call from the rep stating the parts were in and the car should be ready 9/4/09. I received another called stated the Ford rep was going on vacation and one of her associate was taking her customer. I did not receive an update on my car and I called today (9/10/09) for status on my car.

I left a message on the agent voicemail, and I didn't receive a call back. I called back and the agent was paged and called me back. He told the car went out for a final test drive and found another problem. The gearbox or something and it would cost additional 1,700 to fix. I asked to call Century to take of that problem and was told by the agent if Century warranty denied the bell housing claim, the company will deny this claim too.

By the way, I took my car in for an oil change 04/17/09 and to find out why the engine light was on. A diagnostic was done and Electest codes were PO171 and PO174. PCV tube was replaced to correct the vaccum leak. 05/20/09- Engine and tire lights on, took vehicle to Rancho Ford for service. This time the Electest codes were PO306, P0307,PO316,Relative compression test. CYL. 7 down 5 % internal engine problem, checked mode #6. and defective left front low tire sensor. needs ignition coil.

Ford agent contacted Century warranty to request coverage. Century requested further diagnosis for low compression cylinder #7. A manaual compression test was performe. Century approved coverage for L/R tire sensor but denied coverage for low compressor cylinder repaired. Century stated the compression results were within industry standards, and did not need repair. This visit total $1046.46 replaced rear brakes,rear rotor and #6 coil replacement.

I am forced to rent a car the duration my cars in the repair shop over the past 2 weeks and it is still not ready and needs additional repair. I recently was laid off and this unexpected car repair expense is putting me a hole. I already paid over 2,000 dollar in car repair that Century denied 2 months ago. If something can be done, I appreciate your advice.

Well I first bought my truck august of 2007 I bought the full warranty to cover anything like everybody thinks . The first week of having it the engine blew and my dealer told me I was getting a new engine and then I picked it up and they told me that my warranty company would not pay for a new engine and they put a used engine in my truck and they did not know how many miles or hours on the engine. They had my truck for 2 months then I pick it up and then I had another problem with the engine which took 2 days to figure out. Now I just took my truck in and the dealership called me and told me my warranty wasn't covering everthing wrong which I paid for I'm so upset I just want to get rid of my truck please help

I have a 2004 Lincoln Navigator, with 39,000 miles. It was a lease that I bought out from Wells Fargo Bank. I had bought this car in 2004 and have owned and maintained it thur the dealerships. We I bought the lease out. Wells Fargo lease sold me this extended warrenty thru Century Warrenty Services, Inc. a Premium Care package. Per Wells Fargo the same as my Factory Ford warrenty. Well I noticed a rough idle, so I took the Navigator to my now local Lincoln/Ford dealership in Livermore, Ca. They advised the engine had low compression on three cylinders.

Thank you,

In November of 2008 I purchased my 2005 Passat off lease from VW Credit. The car only had 35,000 and being that my daughter will be driving to school, I thought I should also purchase a warranty and did so from VW credit. Recently my car started making noises in the front end. I brought it to the local service center where it was discovered that the car would need front axles. I handed the service agent a copy of my warranty so they could get the cost covered. The first thing I was not happy about was this warranty, although sold to me by VW, was a third party warranty and I needed to speak with them. (Century Warranty Services Inc.) They told the service center this was not covered under warranty because the Constant Velocity Joint Boots have been damaged.

I understand every day wear and tear parts such as breaks, tires and so on, can not covered under warranty. But for the company to specifically not warranty the CVJ boots, leads me to believe there is a known problem with them. And after further research I found this to be true.

I have made several attempts to have my car fixed by Century Warranty and VW. No one will take time to listen to my problem, especially at VW.I feel that since I now own the car Volkswagen and Century Warranty wants nothing to do with me and thats fine and I now know where I stand with Century Warranty and Volkswagen. I have never seen such horrible customer service.My request from VW and Century Warranty was to please fix my car, which was estimated around $600.00 or refund my cost of the Premium Care Coverage warranty of $1546.82.