CarSafe

The check engine light in my vehicle came on during idling. I took the car to the dealer and was told that the #4 cylinder was blown and the service person recommended that the engine be replaced. They contacted CarSafe, my warranty company, and was told that the engine had to be torn down in order for them to inspect it before they would replace it. Once the engine was torn down and the inspector from CarSafe came out, the dealer was told that the claim was denied because there was carbon buildup and it was not covered by the warranty. I have no idea what a carbon buildup is and had never heard of such a thing until now. I have a deluxe warranty and feel that anything wrong with my engine should be covered by the warranty, which I paid a high price for. CarSafe should honor that warranty. I do not have $6,500 to pay out of pocket for my car to be repaired. Since they are the ones who said the engine had to be torn down, they should at least pay something toward the repairs. I am angry and feel that CarSafe is a fraudulent company.

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This is the second "attempt" notice that I received at my home address for a vehicle that belonged to my dead brother who died in June 2007. He never lived at my address, in fact he lived in a different county. I had received them before and was told they only send out one notice. This time it was a second attempt. I have called them and told them to remove his name and address from their records. When asked if I would be interested in a warranty, I told them, not at all, that I have a personal mechanic who does not charge for any repairs since I gave him items from my brother's belongings and that I am not even up to the value of what was given and have not paid for any repairs, parts, etc.

I would have returned the form but there is no return address on it, just in very small print three companies that supposedly are insured for the customer's protection. I have no idea what list this is coming from since the vehicle was changed over to me back in August 2007. They did have the make and year but not the VIN, which they want along with the mileage when you call to sign up so that they "may better assist you". I refuse to deal with any company that does what I call "cold mailings". I think, the next time I receive one, I will inform them that I have filed a complaint with Consumer Affairs. My last name is different from my brother's. We'll see what happens next.

My wife, Donna, received a notice in the mail regarding 2008 Dodge. The second attempt was that my service contract on the 2008 Dodge was about to expire and to call 1-866-364-3336. I don't own a 2008 Dodge and never have I owned a Dodge and probably never will.

This has caused me and my wife undue stress, aggravation and concern in wondering if her identity has been stolen and that someone has purchased a 2008 Dodge using her name. It has put us into a position of having to contact the three credit companies, at a fee, to find out if there is anything listed on her reports about the 2008 Dodge.

I contacted CarSafe today because I received a letter from them stating that my service contract coverage was going to expire for my Hyundai Tiburon. I just bought it new on May 30, 2009 (less than 2 yrs. old and only 1700 miles). I was told that when I bought the car, I had a 10-year 100,000 mile bumper to bumper warranty so this concerned me. I was told by the rep from CarSafe that this warranty covered the engine and I also have a 5-year 60,000 mile warranty for all other repairs. They wanted to extend the warranty for another 5 years for $3225.00. I advised him at that rate that I could just trade the car in before the 5-year warranty expires. The manager got on the phone and asked why I called then (literally, this is what he asked me). That was nice customer service. Basically, he was like "okay bye". I called because it alerted me when I saw a letter stating that my coverage was going to end for a car that I just bought new less than 2 years ago.

In October of 2009, I received a letter in the mail from a company called Mepco informing me that the warranty on my 2005 Mercedes was going to expire in a few days. There was a phone number for me to call. Thinking that the letter was initiated by the Mercedes dealer that I purchased my car from, I responded to the letter. I signed up to renew my warranty. I put the payments on a credit card and had monthly payments automatically deducted from that card.

The card was due to expire in March 2010. I started receiving calls from a company Carsafe informing me that my card was about to expire. I had found out, in the meantime, that the letter had not been initiated by my Mercedes dealer. I informed Carsafe that when the card expired, I was not going to give them the new expiration date and that I wanted to cancel the warranty. Someone from Carsafe started to call me three or four times a week asking me questions like, if I am going to keep the car, and why wouldn't I want the warranty if I was not selling the car?

I kept explaining to them that I didn't want the warranty and asked them to stop calling me. They continued to call me for the next two months regardless of my continued requests to stop calling me to the point of harassment. A few times, they put me on hold for approximately ten minutes while waiting for someone to give me cancellation instructions. I was told after two months of continuous phone calls from them that there was a cancellation policy.

I called Carsafe and I was told that I would not get a refund because I did not put the miles in the letter, and that I did not get the letter notarized. They received the letter on May 06 and the cancellation did not take effect until May 08. I asked them why did they not call me and inform me of what they needed. They called enough trying to get me to renew it. I was told, very nastily, that I was given specific instructions and I did not do what I was told. She told me that she would have a supervisor call me.

On May 17, a supervisor called (male) and let me hear the recording of the conversation. He was as nasty as the associates had been. He told me that I kept hanging up on his associates. I tried to explain to him that they kept putting me on hold for long periods of time. He kept cutting me off and yelling at me and cutting me off, and would not let me talk. I informed him that I was going to hang up on him because I was not going to subject myself to that kind of abuse from them any longer.

So much for customer service on his part and on the part of his associates, whom he said he would stand behind. My refund should be given to me. I only have 19,399 miles on a five-year old car. I want my refund and I feel that my refund is due to me. Please help me to get my refund for the unused portion of the warranty that I paid for. I am out of my refund for my unused portion of my car warranty. This is a financial loss to me and my family.