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Stacey of royal palm beach , FL June 24, 2009
Purchased service agreement Dec 2008 cancelled Apr 2009 haven't rec'd refund check yet. called company two weeks straight recording picks up everyday left several messages no responds. Also contacted the administrative claims office. Stacey of royal palm beach , FL June 24, 2009
Purchased service agreement Dec 2008 cancelled Apr 2009 haven't rec'd refund check yet. called company two weeks straight recording picks up everyday left several messages no responds. Cassie of st. petersburg , FL June 1, 2009
I brought my van in on Wed morning. The shop did a diagnostic and called American Guardian to file the claim. They proceeded to make an inspector come out. Thursday the inspector didn't come out so we had to get a rental thru American Guardian. Friday afternoon the inspector came out. He didn't fax the information to the Adjuster until monday afternoon after 3:30. I was informed that I wouldn't be authorized a vehicle but for only 3 days. But it took 4 days for the inspection to be complete and the adjustor still didn't approve the claim on monday afternoon. On Tuesday I have to return the car and have 4 children that I am now unable to transport. To make things worse my 1yr old has surgery on wednesday and I am unable to drive him there due to thier delays. I have called several times to speak to someone to authorize me more days because I didn't do anything and the shop has not been able to work on the vehicle because of American Guardians delays. I was hung up on and told that they would authorize the vehicle until tuesday only but that they were sorry that my son was having surgery but they will not give me an extra day. I feel that this company is a rip off and does not work in a timely manner and they do not have thier customers best interest at heart. I am going to cancel my policy with them and get another extended warrenty company. No one should have to go thru this. I had to postpone my sons surgery due to thier delays and them not authorizing me a loaner car for an extra day. Fred of San Diego, CA April 8, 2009
I'll keep updating this as the story unfolds. After reading the previous reviews I'm a bit worried now that I need to file a claim with Wheelz.
Two months ago I purchased a used 2002 Subaru Impreza WRX Sport Wagon. I also purchased the Ultimate Used contract from Wheelz for 3 years/36,000 miles for 1,700.
Early this week my car stopped boosting, lost a lot of power, and the cabin started reeking of fuel. After reading through the contract and noting that any ASD or dealer repair shop is acceptable to bring my car in for covered service, I opted to take the car straight to the dealer.
Turns out my new to me car requires 2,781.81 worth of new parts. Most of these parts fall under the list of covered parts in my service contract. Wheelz is sending over an inspector today to make sure the claim is valid. I'll report back after I hear from the dealer again. B of Wasilla, AK March 28, 2009
In August 2008, I purchased a 2001 Chevy truck from a local used car dealer in Anchorage. We decided to get an extended warranty at a cost of 1200.00 In February of 2009, I discovered a transmission leak and took the truck into a shop for repairs. I have used the same shop for all of our vehicles and they have done a superb job and fixing the problem and getting the vehicle back in a timely manner. I gave the shop the warranty information and they took it from there. After several days, the repair shop called me and stated that Wheelz warranty/American Auto Guardian Inc. were being difficult and unwilling to authorize the work needed in order to diagnose the problem. They stated that the authorization would have to come from the customer.
As I see it, if I authorize the shop to perform a particular task and afterwards they cannot find the problem, then that cost would fall on my shoulders and not the warranty company. My truck has been in the shop now for one month. The shop has gone through the entire transmission and they have found a part of the front pump that was not functioning properly. They have received a second opion from a transmission Tech who agrees that the problem lies within the front pump. The shop then called Wheelz back to have an inspector come out to verify their findings.
Now Wheelz is stating that they will not cover the cost of repair/replacement of the front pump because there is no visible damage, even though the mechanic showed the inspector what the problem is. I have spoken to another individual who is having similar problems with another warranty company. She stated that she is filing a claim with the BBB, the Federal Trade Commission and the Attorney Generals office. I will be doing the same thing in order to get what I paid for. Word of advice: Check out the warranty company before you buy. Don't do business with American Auto Guardian/Wheelz Inc.
Sherrill of Kaneohe, HI March 25, 2009
I was without my car for 14 weeks, and got the rude, uncooperative, incompetent service advisors. Then, they gypped me out of a legitimate claim. This is a company whose representatives argue and swear at you when you initiate a claim. A company that does not do what they promise. A company that is slow to respond. A company that hassles the mechanics. A company that does not pay a claim which they have authorized. A company thst takes weeks to send you a reimbursement, (short hundreds of dollars and without sn accounting.)
Without too much detail, for my first claim, they couldn't find my contract. The repair took 10 weeks; I did not rent a car. The mechanic complained about American Guardian. They sent a used part which failed in 525 miles. I paid for my own towing both times. A new repair shop took a month for the replacement repair. The mechanic complained that the company was only pying him for four hours of work, and he spent three hours n the telephone with them aline.
I called to authroize a car rentalthe second time, and the representative told me to deal with the supplier of part, as it was under warranty. When I insisted that was their job, not mine, the customer service rep said [Expletive] unbelieveable to me. I then called the sales agent for assistance. I rented a car for 2 weeks and two days, getting prior authorization by the boss, senior customer service rep. The check they sent me was short two hundred dollars and five weeks late. No explanation of the deduction on the check.
I paid two deductibles for the same repair, lost hundreds of dollars in towing, lost employment (I am a subtitute teacher - need my car to get to work on short notice.) I paid out extra money for promised reimbursement they reneged on. In the course of the repairs, I paid out over two thousand dollars of my own money for items needed in the repair, but not covered, although the contract does n t exclude them.
Steve Bagato Sr. of Chicago, IL February 13, 2009
So far I have had a good experience with American Guardian. I bought my warranty in Aug and had a break down in Oct. They replaced my water pump and lower motor mounts,upper ball joints and sway bar. The only sticking point was that the shop rate of 149/hr. they would only pay 100/hr. The dealer was more than willing to lower there rate. They paid 1165.00 in repairs.
Before I bought this policy I knew about some of your issues here on this web site and told the salesman. He told me too google any company and you will find complaints, it made sence to me. So far nothing else has gone wrong with my Pt Cruiser since then. I will report my next claim and how it was handled. I paig 1680 for 36/4000 miles.
Aida of Brownsville, TX October 8, 2008
I bought a 2003 Freightliner Columbia from American Truck Center. With the purchase of the truck I purchased American Guardian Warranty Protection for 2,750.00. As per the contract: my warranty covers motor, trans, diff for 2 years or 240,000 miles. September 19, 2008, I called and spoke to agent Giomar at AGW, she was unable to start my claim due to my mechanic not being fluent in Spanish. I was told the only person in thier company that can speak Spanish was out of the office for the next 2-3 business days.
Once again I called AGW September 24, 2008; my claim was opened. My claim amount is 9,225.74, AGW won't cover even half of that. They alloted me 3,800. Customer service at AGW practically ridicules you when I expressed concern over my claim. Bouncing back and forth between agents and supervisors has been my daily task going on 3 weeks now.
Once again I called AGW, and was finally told that the claim will be processed and payment will be received 3-5 WEEKS from now. I'm a small business owner so I go the the friendly economical mechanic. He can't start major repairs without getting some sort of payment. I offered to have my truck towed the the nearest Freighliner dealership at my expense. They can absorb the cost and wait the month or two for the company to pay up. AGW refused to hear of my truck being moved. Their excuse being my friendly neighborhood mechanic is cheaper than Freightliner.
John (highest supervisor available) advised me to pay the full claim to my mechanic, then AGW will refund 3,800.00 in the mail--once again in a period of 3-5 weeks. In the mean time, who is going to pay my 2000.00 a month truck payment, not to mention a driver that I have sitting in the office waiting for me.
Lawrence S. Ben of Hollywood, FL August 22, 2008
My wife received an unsolicited telephone call from someone with American Guardian who claimed to be with Mercedes Benz USA (MBUSA). He stated that he was selling an extended warranty through MBUSA for our mercedes automobile. When specifically asked if the policy was through MBUSA, he replied yes. After checking with MBUSA we found out that American Guardian was not authorized by MBUSA and that MBUSA had absolutely nothing to with American Guardian.
The same day we contacted American Guardian to cancel the policy we had paid for by credit card. After stalls, lies, and American Guardian refusing to cancel the policy, we called our credit card company and cancelled the purchase.
Chris of Hackettstown, NJ June 18, 2008
2003 chevy malibu 06/18/08 I dont even know where to begin.This has got to be the worst company in history. I purchased the PLATINUM package warranty from NATIONAL WARRANTY a subdivision AGWS for 2,300 + tax. This package supposedly covers everything but normal wear and tear parts. For two months now my vehicle has been at my local dealership with the top of the engine ripped apart. I had a head problem with one of the lifters pulling out at 60,000 miles. The dealership contacted this warranty company and for 4 weeks sent out three different inspectors because the cost of the repair was high. I ahd to fax numerous copies of repairs to this company and spend countless hours making phone call and leaving voice mails just to find out the status of my vehicle claim.
When AGWS finally said they would finally cover the repair they lowballed the parts cost from the dealer. I had to wait two more weeks for AGWS to ship reconditioned parts to the dealer. Now they have lowballed the labor as well. The car has now been finished for two days aftet two months of waiting and now they are stalling on paying the dealer for the work done. I cannot even touch the car yet. After numerous calls to AGWS they asked me to fax even more information to them. Documents that they already have had since I have started this two months prior.
The stress has been overwhelming. Buyer be ware of this company. The NATIONAL WARRANTY company is a joke as well. They tell you anything to get you to buy this coverage but when you call them for help they tell you its not there problem and transfer you back to AGSW...
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