Complain about a product or service

National Auto Transport

Miami, FL

Adam of New York NY (05/08/08)
In April, we arranged to have our car shipped from Seattle to NYC. The car was delivered in the timframe promised but we had to go to New Jersey to pick it up. We arranged a time and place to meet the driver but ended up waiting 4 hours. Our repeated calls for information to the driver and the National Auto headquarters were not answered or returned.

When the driver finally arrived, he wanted to be paid in cash - would not accept the credit card which was used to pay the deposit. He eventually settled for a check.

When we took delivery of the car, we discovered a theft and excessive mileage. We called the driver, the temporary storage lot and National Auto Transport to report it. National Auto transport has not returned any of our calls - the driver and storage lot claimed to have no knowledge. Later we discovered that National Auto Transport overcharged the deposit on the credit card.

We have disputed the charge with the credit card company and filed complaints with the BBB of Washington State and New York State - the contact number for National Auto Transport goes un-answered.

Chris of Arcata CA (05/07/08)
Unbelievable experience...i'm still in shock. Called for a quote arcata,ca to blaine,wa & sal - extremely helpfull & courteous gave the quote & a lot of info. I booked the move the next day & paid $200 security deposit by visa. This was April 3rd for an April 9-10 move. The move date came & went w/ no action. I called & they said they'd try the next week...again nothing happened. I called again & again & again & was continually told no trucks available, no trucks in area, no driver, etc!

The rhetoric from the company was that if not moved by May 1st - full refund coming. Surprise!! May 2nd - no action. I called them May 6 & guess what ? No refund - they're keeping all of it. Outright fraud! I have no idea how they contiue to operate! BTW - Sal, whom i booked the move w/ originally, depite 10 emails & numerous calls - i've never heard from or spoken with him since. DO NOT DEAL WITH THIS CO.!

Vanina of Miami FL (04/30/08)
These people should not be allowed to operate a business. They are scam artists. I called to place an order to have my car shipped and less then 24 hours later I called to cancel and they wouldn't have it. They refused to refund my deposit of 200 bucks. When I threatened to dispute the charge with my credit card company they threatened to charge my card at the mall over the weekend. In addition they never even sent me a confirmation of the order or anything.

I'm still trying to dispute the charge with my credit card company.

Courtney of Wichita Falls TX (04/24/08)
DO NOT USE THIS COMPANY! I faxed infomation to hold a spot to ship my Nissan Murano from Idaho to Texas. I called back the next day and said I was not going to use their service. I never even signed a formal letter to ship my car like other company's use. I received my car from another company on February 23rd.

Its now April 24th and i still do not have my $200.00 refunded. I emailed the company 3 weeks ago and not one responded. I called today (april 24th) and was told my information was sent to the billing dept and allow 4-5 days. Please do not use this company. This is not right for them to take your deposit money and to never hear from them again. I guess this is how they are still in business. I will also be filing a complaint with the Better Business Bureau.

Kenneth of Patterson CA (04/12/08)
I call (NAT)ON 1-28-08 to make arangements to take my cars to Dallas TX.they said it would coast me $1,850.00, on 2-6-08 I payed them $325.00 deposit, after they got my deposit,they didn't respond to any phone calls or e-mails I asked for my money back.I still haven't got A responce from them.

I had rent A truck and trailer to ship my cars and they still won't respond to I want my money back.

Catherine of Auburn AL (04/07/08)
In January, I arranged for them to pick up my cars in California. We were moving to Alabama in March. In March, I arranged the details with Jay Montoya and everything was ready. I gave them $300 deposit on my credit card. The credit card company is filing a dispute. I also contacted Better Business Bureau in Florida. I never received a phone call nor an email response.

I called them on March 20. I did not have a bed to sleep in nor a crib for the baby. They said they don't guarantee pick up dates or times.

I called on March 21. They said the trucker is on his way. I slept on the floor that night hoping for a truck. No one showed. I decided to find a place to sleep that was warm for Easter weekend. No one called me.

I called on March 24 and they did not have trucks. They said wait until March 26. Our plane left on March 25 bound for Alabama. My husband had to start work on April 1. No one picked up our cars. We had to rent a car which has cost us $300 not including gas and food. They said they would pick up our cars on March 28. No one called or showed up.

They said we would have to wait until March 31. I called them and they said wait until April 4. They put a rush order on it. Jay Montoya did not call me back nor did April.

I cancelled the order on March 31. I could not afford to rent a car any longer than I could. I spent money for a rental car plus pain and suffering. I also spent money on hotel costs and food. The deposit will probably not be refunded because they don't refund it after 7 days. I was spoken to rudely by service reps and I did not get an apology. National Auto will request a cancellation for our cars. They never had trucks to begin with. I arranged pick up with a different auto transport company who did hold up their end of the bargain. I am paying $500 more for this company's fees.

My family was stressed. My baby was stressed out and forced to sleep on the floor without any heat. We had to pay for a rental car. We had to pay for hotel costs. We had to borrow money from family. They have destroyed our lives. They are leeches.

Taymee of Houston TX (04/04/08)
On March 25th I was searching internet for auto transporter who could ship my car from las vegas to houston. National auto transport came up and I called the company and I spoke to Sal, who told me that the car can be shipped by Saturday the 29th of March because there is a driver in Los Angeles right now. I was very happy and he told me to deposit $200 which I gave my credit card for. That same day Sal e-mailed me a form to that stated the car will be shipped from March 29-30 to sign and fax back which I did the next day. On Saturday the 29, no driver came to pick up the car nor on Sunday the 30.

On Monday I called national auto transport and said that my car was not picked up and the customer service lady told me that the carrier had a mechanical problem so she reschedule the pick up for April 2-3, 2008. On both day no one came or called to pick up my car. At this I was getting frustrated. I called the company back on April 3 and requested for my deposit back. The lady verbally abused me. She finally said she will call me back in 1-2 hrs. I waited and waited, no call. So I called back again on April 4, a lady (alehandro) I believe the same person that had been talking to answered the phone again. I said how come since March 29th your company has never picked up my car nor tried to reach me. I said my car will be towed by tomorrow in las vegas. I requested for my deposit back. She the money is nonrefundable. I said it's not my fault you guys are having mechanical problems and I said I just want my deposit back. She said in loud tone of voice "NO" and she hung up on me. I did research about this company and found out that many people had the same experience as me. This company take peoples money and never provides service. National auto transport is doing fraud and they need to be exposed. Law enforcement needs to get involved. Up till now they never shipped my car nor refunded my $200 deposit back.

Scott of Scottsdale AZ (03/04/08)
Lisa refused to provide insurance information for the carrier that damaged my vehicle during transport. She also refused to provide the name of her manager.

If the driver refuses to pay for the damage, I will have no recourse through his insurance.

J of Colorado Springs CO (01/24/08)
We found their gorgeous ad with great references on the Internet, asked for a quote, paid the down payment and was told the car would be picked up 10 days ago. The car is still here. Now my calls go unanswered or disconnected when I try to find out why or when. I do not know how to recover the down payment and the fact that they have my debit card details on file is disturbing. Doubt I will ever trust an Internet ad again! Lesson learned...

Just the loss of approximately $300, and the possibility of credit card theft.

Linda of Alpharetta GA (11/30/07)
Do not use this company. They told me I could pay the balance by credit card when my car was delivered. But when it was to be delivered they said I had to pay cash. I told them that on our contract I wrote that I had an arrangement with them to pay by credit card, but they said it didn't matter--that it depended on the contractor used and this contractor didn't take credit. I said it was their responsibility to verify with the contractor before making an agreement with me. Also, they said my car would be delivered by Monday, then they said Weds, then they said Thanksgiving Day, so I stayed home all that day. It didn't come. They called Friday and said it would be here Sunday, which it finally was after it was dark outside.

I had to rent a car for an entire extra week while I waited for them to deliver my car, so it was about $200.

Mr. of Bronxville NY (10/29/07)
This company boldly lies to consumers claiming they have their own trucks as well as broker. If you have a problem you will be put on hold for over 20 minutes and no one will ever pick back up or call you back. When we had a problem and called the manager Mr. Gonzales he hung up the phone on us. Our vehicle a Porsche Boxster had 25 miles put on it even though it was only going on one truck as we were told. The front license plate bracked was knocked off the car and now National Auto Transport the company that claims on their website Our Guarantee, we deliver and Full coverage insurance seems to not have any insurance information on the carrier they booked and has not responded to any of our 4 phone calls.

They never picked up the date sceduled or any of the 3 days later. They finally picked up the car at 9:30 pm the next week, tried to charge more money than the paperwork stated and delivered the vehicle without anyoe home with damage. I went to the BBB and they have a large number of complaints on the site. Car shippers beware!!! This company will take your $200 to arrange some sort of transport but could care less about you once you pay their fee.

Company lied and made me wait 4 days for actual pickup, damaged vehicles front bracket in transport, put 25 miles on the car and refuses to give any insurance information or provise any help even though they claim Full insurance coverage!

Ivan of Maple Ridge, Canada (10/29/07)
Sal Nicoletti of National Auto Transport responded to my requet for a quote to move a vehicle i purchased from a dealer in Mankato, Mn door to door to my home in Maple Ridge, BC Canada. Quoted price was $1270. When I received an authorization form to fill out and sign the amount requested changed from $1270 to $1345 and it was no longer to my home but to a secure depot in Surrey, BC. Because I needed to have the vehicle moved off the lot and had no time to start the process over again, I signed the authorization as requested and e-mailed Sal questioning the change in quoted price. I also attempted to contact Sal by phone but as I was about to discover, he did not usually return calls.

The vehicle was not picked up in the agreed window but a day later, no big deal. When the transporter arrived in NW Washington I received a call from them to come pick up my vehicle from Blaine, Wa. and was informed that the price now was $1475. I called Sal at National Auto Transport and actually got to talk to him at this time asking him why the destination was changed and why was I asked to pay more once again. He promised to look into it and get back to me. This was two weeks ago and still i have not heard back from Sal.

In the meantime I had to take a day off from work, go to Blaine Wa to pick up my vehicle and pay the full $1475 before the carrier would release my vehicle. I have e-mailed and called numerous times but have yet to receive a response from National Auto Transport. I have also filed a complaint through the BBB but have not received a response from the company.

Ken of New Orleans LA (06/30/07)
Signed contract for transport of car from McLean Virginia to New Orleans, LA. The pick-up date was for June 26, 2007. Subcontractor showed up 6 days early and car was not available for pickup. Called the National Auto representative back (Sal). He said that it happens and would call dispatcher to assure pick-up was for the 26th. He said we would get a phone call on the 25th to arrange time. No call came on the 25th.

Called him back. He transferred me to a dispatcher (Amber) who said I should not even be talking to the Service Rep!. She informed me that the schedule had changed and that the car would not be picked up until the 28th of June but we would get a call between 4 and 6 PM on the 27th from the firm that was doing the transporting.

I explained the parties would be at the airport that day and she said to discuss the problem with the actual transporter. We never recieved a call on the 27th and left repeated messages on the 27th and the morning of the 28th. The car is in Virginia and the owner is in New Orleans as of the 30th of June. Problem is not resolved.

Abdus of Pembroke Pines FL (06/25/07)
My auto (Nissan Morano 2007) pick up date was 06/23/07 - 06/24/07 (estimated) from the above address. I contacted Mr. Sal and told that I have to come from New York (work Place) to release my car and this is my final move with my family. The person told me your car is going to pick up on saterday 06/23/07 and you will get a phone call on friday 06/22/07. So You can make your travel arrangements accordingly. I flew from New York Thursday 06/21/07, I waited for their call and tried to reach sal or customer services but failed. No body showed on saterday 06/23/07 to pick up my car nor they respond my phone calls.

Finally on sunday 06/24/07 12:00 o'clock me and my family flew back to New York leaving my car in Florida because next day I have to be in my office. When this morning I call customer service to resolve the issue, the lady threat me that if can't release the car today for pick up, I am going to loose my deposited $200 and she is going to cancel my reservation.

Ronny of Taylor TX (06/22/07)
Truck was picked up May 30, have spent far too much time trying to contact these people, being put on hold forever and then hung up on. On the rare occassions I can get a live person they do not tell me the truth or give me their live updates. My truck has not been delivered as yet, has not stayed with the same trucking company and I have not gotten reliable information or updates. the last time I got a live person they gave me the phone number of the trucking line and told me I would have to deal with them as National Auto is just the broker. I have been told mechancial problems from NTA and driver problems from the trucking line and still no truck delivered 30 days later. i am at my wits end

We have been paying for a vehicle, loan payment, insurance for a month for a vehicle we cannot use and need.

Guy of Royal Palm Beach FL (06/13/07)
I contacted National Auto Transport Inc to move my vehicle from FL to NC. During the reservation process I requested to make arrangements to pay the entire bill by credit card to the satisfaction of the prior arrangement in their contract. My credit card was billed for the $200 deposit, not the full amount. I emailed Adrian at NAT and he assured me that complete billing would take place after drop off. After my vehicle arrived, I was told by the shipper (NAT is a broker, they have no control over your vehicle what so ever), that my vehicle was not leaving his truck until he was paid by cash equivalent. The shipper himself was professional and eventually accepted a company check.

The just of the experience is this. NAT has no concept of business ethics, the are not a shipping company, they are a brokerage. I encourage anyone who is even considering using these people to look elsewhere. Also, once they have your money, do not expect any sort of help from their customer service department. I would encourage anyone who has previously dealt with them and had a negative experience to formerly complaint to the Better Business Bureau and the Florida Attorney General's Office.

Tiffani of Columbia MD (06/07/07)
My husband gave a deposit of $400 to these scam artists to schedule the pickup of our trailblazer in Maryland. We were sent an email that the pick up would be May 23-24 (for shipment to HI) but no one showed and no one called. I called and left two voice mail messages and I sent an email to inquire why there was no pick up service. No one responded.

My husband was told to expect a pick up May 26 and no one called or showed up. Every time I tried to speak to someone I was put on hold for 10 or more minutes and then hung up on - this happened to me at least 3 times. The customer service women are rude and all they do is put you on hold for as long as possible. They have caller id too because they were hanging up on me before I could even identify myself to them when they answered and then they would hang up. The last date range they gave my husband was May 30-31 and again no one showed and no one called.

I cancelled their order and contacted my credit card company to get my money back. Now all of a sudden I'm getting weird calls from people about picking up my truck and they have thick foreign accents barely audible. People should be warned about this company. I don't know how they stay in business. I switched to another company.

Jason of Lynnwood WA (04/12/07)
I faxed in an order to have my car picked up did not get any response at all. After reading some bad reviews I sent a cancellation email to the individual assigned. Again no response I was shipping my car with another company and got a call from National Auto transport that they needed directions to get my car for pick up. I told the caller I cancelled the order long ago. He said ok no bg deal, the next day my credit card had a $225 charge. I emailed the assiged rep, again with no response. So now I have to wait for the dispute process with my credit card

$225.00 un auth credit card charge..... Horrible transport company

Pete of Medford, OR (12/29/05):
My car was scheduled for pick up 12/27/05. NAT never picked it up and will not return my phone calls. I have been put on hold every time I call for no less than 20 minutes before I have to hang up.

I am being charged $5 every day my car sits waiting for this company to pick it up.

Mark of Mililani HI (6/24/04):
I booked my vehicle shipment from Honolulu Hi to Jacksonville Fl. Lance the POC I was dealing with assured me that my vehicle would arrive to its destination by the 15th of Jun. It is now 24 Jun and I have been in a rental and will need to continue to rent until the vehicle arrives.

At this time I need to move my family via the rental vehicle to our final destination of Washington DC. To this date we need to change the destination, rent a vehicle that will have cost me over $1500 and still pay the shipping fee of $2202. I also had to rent a vehicle on our departure end for a week since I needed to send the vehicle early to make the 15 Jun delivery date. All I wanted was my vehicle to take my family on vacation and move us to DC for our new military assignment. A recoupment of the rental fees would be nice.

Valerie of Fairfax VA (6/10/04):
At the beginning of May, 2004, I was contacted by Lance to discuss a quote to transport my vehicle from CA to VA. I discussed with Lance that I was being transferred in my organization to a firm in Washington DC, and it was imperative that my vehicle be picked up on June 7th, 2004 with delivery on June 14th. He indicated that he couldn�t guarantee my car would be picked up on the 7th, but if we put down a range such as June 7-8th, we should be covered.

I signed the contract (which was a one-pager, faxed) and returned it back with my credit card number for the $200 deposit. This morning, I received a call from Greg at the local terminal in Livermore. He indicated they would not be picking up my car until June 10-11th. I explained to him that I was boarding a plane on June 11th, and would not be here to hand over the car. He suggested I contact NAT to discuss. This afternoon, I contacted NAT at 888-628-2886 and asked to speak to Lance. I was told by the switchboard operator that I would need to contact Customer Relations at 800-446-0929 to discuss my transport. I did so, and spoke with a representative in Customer Service.

In all my life, I have never received such deplorable customer service. I was mimicked. I was ridiculed. I was insulted. I was literally laughed at. I was hung up on. And, I was yelled at. The representative transferred me to a 'supervisor' and she treated me even worse. She refused to give me the name of her manager, or the name and or phone numbers of any senior management within the organization. After nearly two hours of attempting to get some sort of service and/or resolution, I started doing searches for "National Auto Transport+complaints" and to my amazement, I reviewed innumerable complaints. Everything from poor customer service to broken contracts. I only wish that I had had more time to research this organization before committing to using their services. I am utterly shocked and amazed at how representatives of this company treated me.

I eventually ceased trying to get help from NAT. It was fruitless. I contacted the local terminal representative and the actual carrier and they are trying their best to help me out in getting my vehicle to arrive when I was promised it would. Even though my "estimate" pick up date on my contract clearly stated June 7-8, my vehicle won't arrive until almost the end of June so I will no doubt incur extensive rental car expense.

William of Dallas (6/3/04):
Low balled me. Quoted $700 to transport my car then billed $725. Called for an explanation and was rudely hung up on by Tifannee. She stated "I do this every day". That must mean that they rip off consumers every day.

Damage Resulting: Out of pocket the $25, and my time to recover. Am placing the $25 in dispute with my credit card company.

Manetta of Longwood FL writes (7/1/02):
On March 12, 02 contracted this company to transport an 1929 Model A from Las Animas, Colo. to Pittsburgh, Pa. on either April 22 or 23 as my husband would be flying from Fla. to Colo. to assist in settling my mother's estate and imperative pickup was on one of those dates.

Daily phone messages began with Ana on April 22 and was informed the truck was overloaded and unable to make the pickup. Another rep Jay was contacted and informed another truck would be coming out of Washington DC on April 25 or 26. My brother decided to stay on the extra days. Truck didn't show and car had to be placed in a storage unit with the new telephone and address given to Jay.

Trucker called the home number of the storage owner -- left a voice mail he was already in Denver Colo. We were informed by Tiffnee of NAT that our order was cancelled , and if we wanted anything further another $200 was due. I then received an e-mail from Ana on 5/22/02 that our order was active and a dispatch was rescheduling the pickup. Another e-mail was sent on 6/4/02 regarding anticipated pickup and was told it would perhaps be a week or so. It is now July 1,02 and nothing.

In the meantime we are having to pay storage rental and NAT has a $200 deposit.

Vikas of Escanaba MI (6/21/01):
I had to relocate my car from Fremont, California to Escanaba, Michigan. I ask my wife to send a request to the transporter to send a quote for moving my car from Fremont to Escanaba. She got so many responses. Out of those I selected National Auto Transport. In their quote they send us a document specifying that the rate will be $925. A person from National Auto Transport named Luis talked to my wife and explains her that it will be a door-to-door delivery with full coverage. So we decided to book our car through them on May 18th.

As I was in Michigan already so I asked one of my friend to again check for any issue and pay them a minimum amount required. He paid $200 through his visa card. They said that you will get the document within 2-3 days by postage mail. and car will be picked on May 24th. Surprisingly the pickup guy came on May 23rd and gives us the document specifying that they pick up the car but till that time we didn�t receive any document from National Auto Transport. After two days we receive the document from them and it was the invoice of $1100. I gave the ring to Luis and asked him about the invoice. He start explaining to me that Escanaba is very far from Detroit, it is actually near Canada so there is a problem. I said that these things you have to check before sending the quote or before making the final booking and give the customer the final price. You can�t give these types of excuses after you picked up the car.

So he said Ok, We will talk about this when the car reach at the destination. After 15 days I gave them a ring and asked about my car, the lady (named Ana) said that your car is at Lemont terminal so you have to pick it from there. I asked her why should I pick it from any terminal when the deal was door-to-door delivery. She said if you want to receive your vehicle in Escanaba then you have to talked to those guys (terminal guys) and asked them to relocate and that will cost you extra but till now you have to pay $675 to us. I again gave a ring to Luis, every time I gave the ring to those guys that put me on hold for 10-15 minutes and then they transfer my call to somebody who is not available at that time and I didn�t have any option other then to leave a message for the person but they never get back to me.

Finally I talked to the terminal guys and they said that we don�t deliver in Michigan so we don�t know why this car is here. Probably we will talk to National Auto Transport, resolve the matter and then will give you a call so I said OK. I wait for the call but they also didn�t give me call so I called them again and ask what happened. The lady name Trisha talked to me and told me that she already talked to the person named Dario in National Auto Transport and he said that we are not supposed to deliver this car to Michigan and he will give you a call. I wait for the call but nothing happened.

I gave a ring back to the lady named Ana in National Auto Transport and asked her about my car. She said �How many times I have to told you that you have to pick your car from this terminal�. As she was rude, I also said �how many times I have to told you that when I booked my car from Fremont, CA to Escanaba, MI then I should receive it in Escanaba. How can you ask me to pick it from somewhere near Chicago that is 350 miles from Escanaba�.

As there was not result coming up with all these I decided to go Chicago and pick my car. It was Friday on June 8th. I gave the ring at the terminal and asked their address. They gave me the address and told me that because tomorrow is Saturday so we are open till 2:00 PM. I know this can be a problem for me but I took the chance. I rent a car and start driving to Chicago in the Saturday morning on June 9th. I reach there at around 1:00 PM. The guy there asked me to pay him $675 in cash. I got surprised because I didn�t have any information that I have to pay this amount in cash. I told him that I can pay either my Visa or can give them a personal check but he didn�t agree. He said that�s your problem. I can release your car only when I receive $675 in cash. You can look for any bank who can take your check and give you money.

I told him that I didn�t have any idea about this city and you are expecting me to search for this kind of service. He said you have to do in 45 minutes otherwise we will be close. I ran near around the area and found a ATM in a refreshment center and tried to pull out that much money but ATM don�t allow to take more then $300 at a time from a card. I used two cards and collected $650 but I was $25 short so I took the help of the owner of center and asked her to do a favor for me. She did that and gave me $40 in cash took the $40 check from me.

Finally I reach there with the money and took my car. Now we have two car -- one rented and one our car. My wife was driving my car and I was driving the rented car which we have to return in downtown Chicago. As we were new to the area I tried to explain all the route to my wife to downtown Chicago so that she can drive. She was scared but she said ok. We started and she was following me. At tone time we have to change our lane very fast so that we can come to another freeway. I did that but when my wife was trying to come to the left lane the lady to the left lane didn�t see her and gave a hit to my car and we got a dent in my car. As the traffic was too much we were not able to take the insurance information from the lady who hit our car. Finally we reached at downtown Chicago and return the rented car. We were very much tired but we drive all the way back to Escanaba and reached here at 11:00 PM.

I end up paying $200 (by Visa) + $675 (by cash) + $175 (car rent including gas) + $25 (our breakfast) + $25 (gas in my car for returning) + I have got a dent in my car. I had this bad experience with this transporter and I want that they should pay for it.

Avita of Riverdale GA writes (4/23/01):
My job is transferring me to Atlanta, and my start date is April 30, 2001. To avoid the long drive, I decided to ship the car, and started surfing the web for car transport companies. I filled a estimate template specifing the days I want the car to be in Atlanta, and recieved a call from a Mr Bob Diamond the next day. He said he looked at my inquiry and quoted me $675, with a $125 deposit, this also includes door to door service. Door to door service meaning the car will be picked up at my door step in Ozone Park New York, and dropped of at my doorstep in Riverdale Georgia. I also made it specifically clear that I need my car in Atlanta no later than April 29, 2001, because I need it for work on Monday morning.

I told him that if the car cannot be delivered by Apr 29,2001, I do not want it to be shipped. I told him I was calling around getting estimates, and if I am interested I will call back. His estimate was one of the best I got, so I decided to call him back. I got on to his voice mail, I left a message, and later on someone by the name of Louis Molina called back. I explained to him that I need the car in Atlanta no later than Apr 29, 2001 and if this is not possible, I would not ship the car. He said that it can be done, and quoted me $700. I told him that Mr Diamond had told me $675 with a $125 deposit. He agreed to the $675 but then said that the deposit is actually $225, this also includes door to door service. I said Ok, because the total cost did not change.

He said the car would be picked up by April 21, 2001, and guaranteed the car would be in Atlanta by or before Apr 29, 2001. Upon delivery of the car the remaining balance of $450 was due. Louis faxed me a receipt with the amount due for deposit, and amount due when the car is dropped off. I gave him my debit card number over the phone, signed the receipt, and faxed it back to the office. Louis said that the driver will call me on Friday to tell me what time the car will be picked up on Saturday. This agreement occured on April 17, 2001.

I had to work on Saturday, so I called Louis on Friday, to tell him I have to work on Saturday, and would leave the keys with my mother. He said the car would not be picked up on Saturday because the driver is backed up by 2 to 3 cars and pick up will either be on Sunday or Monday. Saturday went by, no one called, Sunday went by and no one called. At this point I decided to cancel everything, because I could not risk my car getting to Atlanta after Apr 29, 2001. I called Louis on Monday morning, and he told me that they cancelled the pick up. When I asked why, he said that some one called on Saturday (after he told me they were closed on Sat and Sun) and cancelled the pick up. I said that is not possible, because you told me you were closed over the weekend, and I am calling today to cancel the service.

I said all I want is my deposit back because from the looks of things, the car will not be there by Apr 29, 2001. Then he said that there is a driver in my area today, and the car could be picked up today. I told him I had to be at work for 1pm, and no one will be home to hand over the keys. He put me on hold and then transferred me to Tatyana, who then asked what was the problem. After explaining everything all over again, I said all I want is my deposit back, because the car was supposed to be picked up by Apr 21, 2001, and its now Apr 23, 2001, and the car is still not picked up yet. She puts me on hold again, then comes back saying that if I read the contract, it says that deposit is only refundable up to 72 hrs prior to transport date. I said yes that is true, but the car was never picked up.

Economic damage - I am out of $225 for a service I paid for that was NEVER provided. National Auto did not live up to their own contract.

Back to the top | Auto Transporters