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Taking Exception

Transporters • A review • Tips from a transporter • Passport responds • Taking exception • Consumer complaints

Liz writes (5/13/03):
I am very disturbed to see your list of COMPLAINTS on Auto Transport companies.

I work for an auto transporter who has been in business for over 15 years. I have worked for this company for 10 years. It infuriates me that you can post these comments from consumers and take it as the 100% truth. I do not believe in "the customer is always right" because that is simply not always the case. Your site does not allow for an explaination from the company that your are slamming. You are simply taking the story from the customer and printing it as the whole story.

I feel that this is bordering on slander and I will look into it with my attorney. At the very least you should try to contact the transport company and try to get an explaination. There are two sides to every story.

Furthermore, other companies that are also on your list of complaints (of course I don't see a "good" list for auto transporters) are companies that we have worked with for years that have worked hard to build and keep an honest and good reputation.

You also lead into your Transporter complaint directory by stating that no one should ever ship their cars! This is rediculous! The trucking industry is one of the most regulated industries in the US. You should do a little homework on what you write in your site before you post it. Maybe then you would not be misleading the public with your narrow minded uneducated comments!

Liz ignores a couple of things:

First, we don't present consumer comments as "the 100% truth," but rather as what they are -- consumer complaints that may be useful to other consumers in avoiding similar pitfalls.

Second, we are happy to print rebuttals and replies even when they are mostly hot air, like this one.

Third, we would be happy to hear from Liz's lawyers if she thinks we have somehow slandered her (which seems unlikely since we don't remember seeing her name on our site).

Fourth, we do have a "Good Guys" list and will add auto transporters to it as the volume of submissions warrants.

We don't say "no one should ever ship their cars." We said -- and would say again -- that it's better to drive it yourself or get a friend to drive it than to entrust it to the perils of a cross-country transporter.

And finally - sorry, Liz, auto transporters are not among the most regulated industries in the U.S. They are virtually unregulated when it comes to consumer protection measures. Maybe you should do a little homework, eh?

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