Complain about a product or service

Cross Country Auto Transport

Erik of Crestwood, KY November 13, 2009

Asked for a quote and they provided the best price. You were required to book a month out. Scheduled a pickup date, and was told a driver would contact us 24 hours before scheduled pickup date. That day came and no calls from any drivers. I then called Cross Country Auto Tranport (CCAT) and the person who booked me was no longer employed. They still had record of my contract. I went over the pickup, the put me on hold and then hung up on me. I called back, and that salesperson had left for the day! I called their customer service and they gave me the run around. Multiple excuses, but bottom line was they never booked a driver, never scheduled a pickup, and now I am left with having to find another transport company the day my car was supposed to be picked up. This is a very deceptive company. I gave them my credit card for my deposit, but have not charged my card yet. I will be watching my statements.

jyothi of Gardner, MA October 30, 2009

Got a quote for the move and gave my credit card number. Less than 12 hrs later, had to cancel due to change iof plans,dealt with same individual Mr Reynold who promised me that our credit card WILL NOT be charged. Surprised to see the statement that they did charge the card for 150/ for NO services offered and no contracts signed yet, when I called back to speak with Reynold, he transfered my call immediately to "accounts dept", spoke with Ralph who said they will reimburse in 2 weeks, still waiting!!!

Andrew of Spring Hill, FL July 14, 2009

Horrible Beyond Belief! Took my 150 deposit. Didn't show up when promised. Excuses that the truck broke down. They hired "Rush Motors" to haul my car. Person at Rush Motors answered phone and said "who are you", why are you calling this number? Rush means Russian, which means massive language barrier on a deal where logistics are crucial. I was very polite and wanted to cancel and get my 150 back. Tom H called me a "Biggot", laughed at me, said I wasn't getting my money back and hung up on me. I got my money back from my Credit Card Company. This was the worst customer experience of my entire life!

Renee of Bakersfield, CA July 1, 2009

I contracted with this company to ship a car from California to Philadelphia. Pick up date was set for 06/29. I was told the wording in their contract about no guaranteed pick up/delivery date was just a formality required by teh federal government! Mr. Buhl indicated they always set a date certain. After my credit card was charged for the deposit the truck never showed up. It is now 07/02 and after numerous calls and emails to this company I still have received no response. BEWARE-this company appears to be scamming people and they advertise as if they are a reputable company.

J of Detroit, MI May 15, 2009

DO NOT USE THIS COMPANY TO SHIP YOUR AUTO. They have the worse service, no responsibility , no ability to follow thru with simple call-backs, never picked up my vehicle , I called another company and my car was picked up the same day. Cross Country Auto Transport dragged me on for 3 weeks and then v slyishly tried to convince me if I paid another 75 that I might have a better chance of getting my car picked up.... I cancelled them and I haven't received a complete refund yet ... AVIOD them by all means ... find another company

Lisa of Angola, IN March 13, 2009

Scheduled a Chevy Tahoe to be delivered from Angola, Indiana to Camp Pendleton, Calif. Pick up to be Monday, March 2 and delivered by March 9th or 10th. Car was not picked up until Tues., March 3rd after several phone calls. Was told by driver he would be there Sunday, March 8th or Monday, March 9th. Called him several times and was told it would be Wednes., March 11 or Thurs. March 12, by 5:00. It is now 6:00 and no driver, no Tahoe and the driver has turned off his cell phone, so we have no way to contact him. Time to call the police?

Lorraine of North Las Vegas, NV March 20, 2008

On or about 2/28/2008 I entered a contract to have my car transported from MS 39206 to North Las Vegas 89031. # 1455547. with a pick up date of 2/29 and a delivery date to follow 8 days later. The following thursday. It is now the 20th of March and to date I have not received my vehichle. When I contacted Cross country Autp Transport (hereinafter referred to as CCAT) I was told my car was being delivered that evening. (3/13) I waited that evening and no car. I called the trucking company who picked up my car (L&L Transporters) he was very apologetic and told me my car would be here this week and that he would be in touch with me through out the week. I have not heard anything from CCAT or L&L concerning my vehichle.

CCAT was very rude and insensitve and told me to read my contract that they have no repsonsibility. It is the trucking company's problem and not theres. I said to Stephanie but you vouch for this trucking company. YOu sent them to me. Surely you take some responsibility. She told me they do not and what did I expect her to do. I told her I was going to file a complaint and she told me that she would file a response that she told me I should have read my contract prior to signing it. I am heartbroken that my Land Rover has been taken from me. At this point it appears that theft has taken place and I can do nothing about it.

I filing this complaint in an effort to warn others of this sham of a company. Who takes no responisibility for the customer they make many calls to get their business, and the afterward forget them and are rude and obnoxious enough to say do whatever... It is not our problem. We'll I tend to disagree. CCAT should be responsible and I am going to seek to have this company put out of business for it's shady dealings and poor businness dealings.

Rebecca of Redmond, WA January 18, 2008

i called on friday 1/4/08 and was told by eric that shipping my car would cost 650. he told me that i could pay a 200 deposit and have my car picked up the next day. i paid the deposit and signed a contract saying the estimated pick up was 1/4 or 1/5. he told me it would be the next day no problem and that a drive would call me in the morning. well come 1/5 i got no phone call and nobody showed to get my car as promised.

i called and left 3 or 4 messages for customer service which on their message they promise to call you back THAT DAY! i left messages asking where the person was that was supposed to pick up my car, they never called me back. so by the end of 1/5 i left a message for customer service, and on eric olsons extension that i did NOT want to use them and was cancelling my contract with them. they never called me back. the following monday i called and was forwarded to a customer service and left messages and still no call back. not even from eric.

at 6 pm monday a driver showed up to pick up my car. i told him i had cancelled my contract and not to touch my car. i have been hung up on many times trying to get my 200 dollars back over the phone. i have made a complaint at http://www.transportreviews.com/company/cross-country-auto-transport.asp. on that website they have SO many complaints about the same issues. i just want a refund. i was told by beth to send in a certified letter that i would get a refund, and then on the transport reviews website they said i would not. an employee named micheal told me that eric olson no longer worked at the company as of 1/5, and i don't see why i the customer should have to pay for their personell issues!

Terry of Louisville, KY January 9, 2008

I paid a 200 deposit in advance. They will not return my calls, the car was not picked up when it was scheduled. It is now 4 days late. When I finally reached them after 3 days of calling, they now claim they cannot contact the driver and it may take another week or two. I still cannot talk to the sales person I dealt with - only an uninformed service person who speaks occasionally intelligible english. Also the website offers a discount for military personnel, but they would not honor that offer. This is NOT a military-friendly company and they are unreliable.

Cancelled a trip to be available for the car to be picked up. Sold my car and have no transportation right now.

Michael of Aurora, CO January 8, 2008

I was given a pick up date, and the car was not picked up. I then called to find out why, and they would not answer my calls. I think that they prey on people who buy vehicles on E Bay. They advertise on E bay, and I thought that E bay recommended them. I have no idea where my contract is at this time.

The vehicle was a present for someone. I have no idea as to how I am going to get someone to move the vehicle.

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