Complain about a product or service

A-Blue Knight

Richard of Weston, VT January 29, 2010

I authorized this company via a blank cancelled chech to withdraw 410 from my checking account on 04/23/09. They double dipped and removed in two separate transactions 820. Never came to pick up car which was going to California from Pa. Numerous calls for lack of performance and requests for refund were disregarded.

I Filed a complaint with the Mario Cuomo, Office of Attorney General, Bureau of consumer Frauds and Protection in Mineola N. Y. with a very comprehensive portfolio and never even received a response. It was sent via registered mail. They are probably in cahoots with this company.

A lawyer and local town magistrate also contacted this company for me without results. They are untouchable, there is hugh payola going on here and the lack of any response by the Attorney generals office is obvious proof of their involvement. I'm writing mostly just to lend my support to warn others since I see this is still going on. 810 and Massive inconvenience causing anxiety to elderly family.

Catherine of Avon, IN January 21, 2010

This company is terrible!!!!!! NO REFUND AFTER 10 MONTHS!!! I signed a contract March 5, 2009 and paid UP FRONT as they requested (huge mistake) 750 to transport my vehicle from Los Angeles to Indiana.

I was told my vehicle would arrive the second week of March. Each time I would call to check the status, I was only stalled and stalled with one excuse after another.

After a month and still no vehicle, I finally called them for yet again and requested a refund. After being patient, I called the beginning of April to find out where my refund was refund, only to be given excuses such as "the lady who handles the billing is out of the office today". I tried several times to contact this guy at A Blue Knight who emailed me the original quote at great1952@hotmail.com, but after a few emails, he blocked my email address making it impossible to correspond via email.

I filed a complaint with the BBB. They contacted A Blue Knight twice, but received no response. I also wrote to the State of New York, Attorney General's office and I received a letter from them referring me to The U.S. Department of Transportation, where I filed a complaint. I am hoping they can help me.

Does anyone have any advice? Thanks!

Diana of New Orleans, LA November 23, 2009

A-Blue Knight, Inc operating under business 1-800-804-4195, fax 516-628-8024 has failed to reimburse my account for fraudulent removal of funds. Original contract was made between ourselves to ship my vehicle to Arizona. This agreement was to be funded by an electronic draft from my account for a one-time fee of 750.00. The company was authorized to pull from my account Check # 190 for the amount of 750.00. On August 12, 2009 check #190 was drafted for 750.00 plus an unauthorized withdrawal of another 750.00 on check number 290. After multiple attempts to reach the company, I informed the company of the double draft and was told a refund would be issued. A refund was not issued leading up to the scheduled date of the car transport service. I then called and informed the company of their failure to refund the amount and due to their lack of service I was cancelling my contract with them and expected a full refund. I was informed Marguerite would return my call. Marguerite never returned my call or subsequent attempts to obtain my refunds.

Follow-up attempts to collect were made by my son, Here is an account of his attempts to collect: 1) The 1st attempt on Sept 29th, 2009: Called office, referenced account/invoice number, explained refund expected and was told by receptionist needed to speak with Marguerite. She was not in for another 2 days. left instructions for her to contact him at 504-486-5411 to discuss this account. 2) October 1st, 2009 - no attempt was made by Margurite to contact , he made another attempt to contact them. Was told Margurite was not in. He left instructions again to return his call. 3) October 2nd, 2009 - Attempt was made yet again to contact Marguerite and was told was not in. left instructions to return his call again. 4) October 5th, 2009 - Attempt was made to contact Marguerite. Was told was not in and left instructions to return his call 5) October 9th, - Attempt was made to contact Marguerite. Was told was not in and left instructions to return his call 6) October 12, - Attempt was made to contact Marguerite. Was told to contact John regarding this matter. Left message for John to return Eric's call 7) October 13th, 2009 - Attempted to contact John regarding account. Reached John and explained the situation. was instructed by John that a 200 cancellation fee would be deducted from the account and that a check would be sent. 8) November 9th, 2009 - Attempted to contact John as to status of check. Was told he was out, so left instruction to return call. 8) November 10th, 2009 - Attempted to contact John as to status of check. Was told he was out, so left instructions to return call. 9) November 16th, 2009 - Attempted to contact John as to status of check. Was told he was out, so left instructions to return call. 10) November 19th, 2009 - Attempted to contact John as to status of check. Was told he was out, so left instructions to return call.

Final attempt to contact John was today Nov 23rd, 2009. Was told John was out and left instruction to return call. If contact is not initialized by aforementioned company in the very near future, a suit will be brought against them for the following: 1) UNAUTHORIZED WITHDRAWL OF MONEY FROM ACCOUNT 2) WIRE FRAUD 3) MISSREPRESENTATION AND BREECH OF CONTRACT In addition, a complaint will be filed with the Attorney General referencing the above. These people are absolute durt bags and they will be stopped!!

Jim of Balsam Lake, WI November 13, 2009

Same issues as others. A-Blue said they would pick up a car, never picked it up, wouldn't return my money (over 2 months now). Finally send a check that has not cleared my bank yet. Falsefied an E-check & took money out or my checking account. The lied, falsefied informtion, hung phone up on me & a lot more. A-Blue needs to be stopped from scamming others. Can anyone help?

Kerie of Portland, OR August 26, 2009

I have yet to be paid for transporting a vehicle for this company. I contacted the customer who contracted with A-Blue Knight Inc for shipping and he said he was already charged for the transport. I delivered the car August 01, 09. The company told me via employees and dispatchers that the 'check is on it's way, will go out tomorrow, is being processed ... ' Every Monday I call for an update and finally yesterday Greg told me that he doesn't pay until 45 days after delivery. He said that the fact that I am complaining is going to make my payment take longer. He implied that he copied his attorney on a letter he sent me. I responded, and faxed copies of all our correspondence to his attorney as well. Upon Greg learning this, he sent a raging letter to me threatening that now it will take six months to get my payment. What a great guy!

mahoney of quincy, MA August 12, 2009

I contracted with A-Blue Knight Inc on May 18, 2009 to transport my car from San Diego CA to Quincy MA. The woman that I originally spoke with was very nice on the phone. I did the check by phone for 810. This check cleared twice in my account. A-Blue Knight was unable to email me the contract for reasons...I have no idea. What company doesnt have email today? So they mailed them. I sent them back on May 23.

My car was scheduled to be picked up on June 3rd. I thought I arranged this in a sufficient amount of time. I have done this before. I was a traveling nurse so the moves can be quick and frequent. On June 3rd I waited and waited for at least a phone call with a time of when the car would be picked up. Finally at 1pm I called and they said "oh you're on the list of people to be called, they aren't picking up the car today." I was leaving California and moving across the country that night! I had to burden my friends with my car and hope that the day they would pick up my car someone would not be working so they could meet the driver.

This is where all the excuses started. I called everyday from that point until "business day" 14 which was stated on the contract. I was yelled at, hung up on repeatedly, and lied to for days. One woman even started yelling that I was talking down to her and I didnt pay her paychecks. She wouldnt tell me her name because it was "irrelevant." I still continued to call.

Finally on the 14th day June 23 I faxed a cancellation letter. The first letter I faxed Kathy told me she was going to throw it out because of how it was worded. If they didn't rush you off the phone and hang up on you then it wouldn't happen. I sent another letter. I have yet to see my refund. I got the information about their bond and license and mentioned it in one phone call.

I was SCREAMED at by Jon for calling and threatening them! Then of course hung up on. I filed with the BBB of NYC on July 28.

Yesterday 8/11/2009 when I called about my refund, because yes I do still call every few days, they said they responded to my complaint. Im still not convinced Im going to get my full refund of 810. Every story that I read was exactly the same things that happened to me. THIS COMPANY ABSOLUTELY NEEDS TO BE SHUT DOWN!

The check I paid with for 810 cleared twice in my Bank of America Account on May 19 and May 26 overdrawing my account making my bills Late. Bank of America reimbursed me the second check and all the fees that added up to about 500. I then had to take the time to call my credit card company and try and convince them that it was all an error in the bank. frustrating! My car payment is 580/month and I was unable to use it for 6 weeks! I had to go through the trouble of finding another company and paying them an additional 990 to finally get my car to me. So far transporting my car has cost me a huge headache and 1800!

James of Tucson, AZ August 4, 2009

On May 27, 2009 we paid and signed a contract with the above company to transport a vehicle from Tucson, AZ., to Bordentown, NJ. Until June 19th, 2009, we contacted them every day about pick up and were given thousand of excuses and would be picked up in the next few days. This car was never picked up. The company is very rude, and very unprofessional. They never call you back, and they call you names. After being so disturbed, we cancelled the contract on the their specified date, and were told we would receive the refund of 880.00 because they were not able to pick up the vehicle.

It is now August 3rd and after many phone calls and excuses we do not have our refund of 880.00. After looking at all the reviews on autotransport.com., we are not the only ones. They are crooks and are stealing from people and no one is doing anything about it. I know several individuals have contacted you and the Attorney General of NY. I am presently contacting the AG of NY., and have written several congressman. We need you to take action against this company. I called the police dept., and they said it was a civil matter. I do not know how companies like this can stay in business and not be arrested for their crimes.

Sheldon of Augusta, GA July 10, 2009

I am an active service member in the US Army. Coming home to California from a two-year-long oversea tour of duty, my mother-in-law gave me her old car. We called around looking for a transport company that can ship the vehicle to Georgia--the location of my next duty station, in the shortest possible time. On June 2nd, 2009, we placed a deposit of 425 with A-Blue Knight Inc (they asked for our bank information over the phone), whose representative promised us that their driver in the area will pick up our vehicle either on the 4th or the 5th of June, and that the approximate delivery date will be in 7-10 days.

We were told that the truck driver will call us before he/she picks up our vehicle. We never received such a call on the 4th or 5th of June. We called A-Blue Knight Inc, they told us that there could be a number of reasons for delay and that the pick-up time will be that weekend. So, over the weekend we waited for the phone call, and none came. We called again and they said it will be around next Wednesday. Again, no call. Every time we would call, they told us to wait for another 3 or 4 days, and every time we waited in vain.

I flew over to Georgia on the June 8th, my wife would join me later. During this period, I was driving a rental car. We were originally anticipating getting our car towards the end of that week around 12th or 13th.

We never received any call from anybody associated with A-Blue Knight Inc. My wife called them a number of times during the week between June 8th and 12th, and their representatives said that it’s in the contract that the actual pick-up date could be 14 business days after their original projected day. (My wife further told me a guy, possibly the manager, named John was very rude. Between my wife and I we spoke to John and a lady named Margerie/Marjorie who always picks up the phone and says "Transport".)

However, we were not fully informed in the first place, and that A-Blue Knight Inc purposely neglected to mention such possibility before they asked for our deposit over the phone. Since renting a car is expensive, it’s only reasonable that we would not have chosen their company. When I last spoke to their representative on June 18th, Margerie/Margorie told me that the driver will pick up my car “sometime this weekend.” When I asked her to cancel my order and refund the deposit, she told me that we need to write a letter, and based on the clauses in the contract, they will still keep 250 administration fee. Granted, we are asking to cancel the order; however, it is the result of their failure in management and substandard business practice, which has already led to unnecessary financial loss to their customer.

When I pursued the issue, Margerie/Margorie told me that she had another phone call and had to leave. I knew she just wanted to hang up, I became a little agitated and told her if she hangs up on me the next phone call would be from my lawyer. She kept on refer back to the clause in the contract (the 14 business day delay) and told me she would not sit there and listen to me verbally abusing her. I didn’t cuss at her, just raised my voice when she wanted to hang up without the sincerity to resolve the problem. I left my contact information and nobody ever called me back.

I did not write the letter because it's their fault, and instead filed a complaint with Better Business Bureau of NY and want full refund of 425. BBB of NY has received my complaint (as of 20th of June, 2009), but nothing has happened since.

justino of monaca, PA July 4, 2009

i signed a contract with a blue knight inc to transport my car from page az. to monaca pa. on april the 20th. they requested a check for 790 and we sent a blank check with account no. and routeing no. they cashed it on april 22, 2009 pick up date was may 18th. 2009 my wife and i were flying back to Pittsburgh, pa. on may 22 2009 when we called as to when they would be picking up the car the secretary would not give us a time and referred us to the manager, Jon who was very rude and began yelling at me.

i then contacted my local police dept. and they called and talked to Jonwho told them i threatened to blow his office up. big lie, then said he had 14 business days from promised delivery date to get the car and if that didn't happen i should write a letter requesting my money back . I wrote the letter june 12th and as of today july 4 th haven't heard a word and my car is still in Page Az. with our important papers and belongings. i am 74 years old and my wife is 72, these thieves caused us much pain and inconvience. if some one steals a loaf of bread from a store, the police are called and the person is arrested. these thieves steal 790 and nobody wants to get involved, so the thieves get more confident and continue to steal from honest people. just wants to make you feel like takeing a trip to NY and busting a few knee caps. and quess who would be in trouble? not the thieves, but the person who was scammed.when these thieves go home at night, do they tell their wives or husbands or parents, quess what! we scammed another senior citizen today, arn't you proud of us?

just remember folks i lost 790 but you lost your dignity if you know what that means. so all of you out there please stay away from A- Blue Knight inc. They are evil people

4-Brothers of Simpsonville, SC June 15, 2009

We delivered a full load over a month ago, and every time we call for payment is a different story!!! BE CAREFULL WITH THIS COMPANY, THEY WON'T PAY YOU!!!

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