A-Blue Knight

I hired A-Blue Knight Inc. (an auto transport company) to ship my car from Las Vegas to New York. I paid the company $790, but my car was never shipped. I called them a million times, and I never got my refund. The operator named Greg cursed me and called me bad names. I am still waiting for my refund, and it has almost been almost two years.

I arranged a transport of my vehicle from Florida to New Jersey. I contacted A-Blue Knight Transport Company and received a quote for $630. Several promised attempts to pick up my car didn't materialize. Finally, they sent a transport to pick up the car at 1:00 in the morning! When the car arrived in New Jersey, but the driver wouldn't offload the vehicle unless we paid them $850 in cash, I contacted this Greg from A-Blue Knight immediately, and he said, "Pay them and you will get you car off the truck." We paid them in cash. I called Greg back and he said he would give me a refund, but I had to call and speak to the "the lady who signs the checks". They sent me a check and it bounced. I've been calling them for over 3 months now and I get the run-around each time, "Greg is not in until this afternoon," or "Greg is on vacation." When I would finally get through to Greg, he would say, "Don't worry about it, I will make good on this, blah, blah, blah."

Then I did a little research on this company that brought me to this site. I was amazed about how many complaints this company has received. Without a doubt these guys are criminals and they should all go to jail. My hope is that we can all work together to bring these guys to justice.

This is a follow up complaint about these thieves. They originally contracted with us in March of 2010 took our money, never fulfilled their agreement and now refuse to issue a refund. It is now August 10, 2010 and each time we call they state the check will be refunded the following week. These people are not business persons, they are thieves of the worst kind. They have one objective. To take your money and never return it and fail to provide their service. When you call them about it, they get Greg on the phone to threaten you, shout obscenities over the phone and basically tell you you aren't getting anything back. So if you want to loose money really fast, don't go to Las Vegas. Just call A Blue Knight and they will rip you off faster than any slot machine! Greg, you're a p*g of the worst kind!

I signed the contract on 3/26/10 with A-Blue Knight Inc. after I was told that the driver will pick up my car on 4/1/2010, so I could be in Oregon to receive my car during the week of 4/11/2010. The driver never showed up. I had to pay car rental $138.63 between 4/10/10 - 4/15/10 in Oregon. The contract was put on hold for the next time I was going to be in Oregon.

Then, I activated the contract on 5/14/10 after I was told that the driver would pick up my car early in the week of 5/16/10, but again the driver never showed up. My husband called the office on 5/19 and 5/21 , the secretary said that she would call and let us know where the driver was. No one in the office called us regarding the pickup. Again, my family had to rent a car in Oregon during the week of May 24, 2010 and I had to pay car rental $193.07 between 6/19/10- 6/25/10 in Oregon.

Therefore, I withdrew the contract and request a full refund due to A-Blue Knight Inc.'s inability to fulfill its end of the contract on 6/8/10. I was told that to wait 7 to 10 days for the refund check. On 6/28/10, I talked to Annie ** around 2:00 pm regarding the refund. She said that Marguerite, the manager, will be in tomorrow at 2:00 pm. When I called again at 4:00 pm, Edward told me not to call company again. On 6/29 at 3:30 pm, I talked to Annie ** who said that Marguerite will not be in and she only comes once a year. On 7/2/10, Annie said that Marguerite never comes on Fridays. On 7/6/10, I finally talked to Marguerite who said that I will receive the refund check next week if the controller approves. I said that is there anything that the controller will not approve my case. Marguerite said, no. On 7/14/10, no check was received.

I found out there are too many complaints again A-Blue Knight Inc. in the internet. Apparently, A-Blue Knight has been stealing peoples money and getting away with it for a long time. They advertise an auto transport service, but do not provide the service, and have in their contract that they get to keep a significant fee even if they fail to show up and do their job. The employees of the company are very nasty, threatening and unprofessional over the phone except before they got money from me. Each time when I called, each employee will lie about drivers and managers whereabouts. I never saw or heard from any drivers, never get chance talk to managers.

This company is operating to steal money from people, needs to be investigated criminally so people will not get hurt. Thank you very much for your help.

I found a company in the yellow pages to transport my car. On May 5, 2010, I called Eastern Connection (AKA A Blue Knight) to transport my car from Waycross, GA to Seekonk, MA. The person answering the phone, a Laura gave me a price of $700, plus a $30 inspection fee. She requested a check made out to Soundview Connection, be faxed for $730. The contract we received was in the name of A Blue Knight. The first promised pick-up date was 5/10/10 but no pick-up. After numerous calls and illegitimate pick-up dates, I cancelled my order on 6/07/10 by fax. I called on 6/9/10 and was screamed at by the dispatcher, John and told that "he would hold my refund and that maybe I wouldn't get it at all".

This is an outrage, their license, if they have a valid one should be revoked. They advertise that they accept credit cards but they do not. They get full payments upfront and don't provide any service. What this company is doing is completely wrong. How can they keep getting away with this after numerous complaints with various organizations including consumer affairs. The loss of $730 dollars and no service as promised. I'm 84 years old on a fixed income.

I called 3 companies from the local yellow pages and found the best price was A-Blue Knight, Inc. I was told by Greg, the operations manager, to get my information in right away to have the car picked up that Thursday or Friday, as I understand it. This was Tuesday, April 12th. I gave Marguerite the information she requested, routing number from my checking account, and all the information. I tried to use my credit card, but they did not operate that way. Now I know why. I was never given any information from that day forward unless I called. I called to find out why they had not picked up the car as was intimated on that Thursday or Friday. I was then told it would be the following Thursday or Friday that the driver would contact me 10 hours prior to pick up. As you might expect, this didn't happen.

I called, and once again, Greg told me that he felt we didn't like the way they did business and he wanted us to find another carrier. I told him I just wanted the car to be picked up as was promised and that I wouldn't cancel. He said he would refund our money in full and it would take 2 weeks. It has not been over 2 months. I am unable to fax to them now. The fax always rings busy even at midnight. I have called, and when I give the contract number, I am put on hold and no one ever comes back to the phone. When I do get Kathy, she tells me Marguerite isn't in and her hours are Tuesday and Thursday, 1-4pm. I have not been able to talk to her since the first call to contact the company. Greg said I would get a refund. Nothing has happened. I can't get anyone to talk to me.

I wish I would have researched the company. I certainly will in the future. Unfortunately, people are being taken for a ride every day from the company, and I wish someone would pull their license to do business. It seems the Attorney General in New York isn't doing his job to help people in this area. I feel for all of us that have been taken. If any of you have an answer to get our money back, please let me know. I understand YouTube has a commentary on this company done by a major news station. It says the company was brought up on charges and an account for customers that were duped was set up to help these people get their refund back. I am going to find it and see if that will help. In the meantime, we need to let everyone know not to do business with this business, or buyer beware. These people have no morals and take advantage of their trusting customers. How sad our world has become. I believe our Maker will deal with these people.

Don't use them! One week later, my vehicle is sitting in TN while I'm in mass and they refuse to tell me when I will get it, "approximate date was 6/7/2010". They cannot locate the driver and took $630 of my money. I'm out and stupid. Learn from me!

In April of 2009, I called to find out about transporting my daughter's car from RI to CA. The woman on the phone was very nice and convinced me to sign up for the transport even though I was unsure of needing it as the price was going up considerably very soon and I would be able to get a full refund if I didn't use it. They withdrew $850 from my account. I never did need the transport, so in March of 2010, I asked for a refund. They said to fax in the information, which I did. They called to ask me to rewrite the letter indicating that I understood there was a $250 administrative fee I still had to pay (which was on the contract - so the initial woman I spoke to had lied about a full refund). I resent the letter and never heard from them.

In May I started calling. I was told I had to talk to Margarite who handled refunds. Well, she was never in. Every time I called, she was out and would be in the next day at 2pm. This went on for 3 weeks. At that point, they started getting rude on the phone. I have submitted a report to the NY Better Business Bureau, but after reading all the reports on the Internet, it doesn't sound like that will do any good. How can companies like this stay in business?

This complaint is being written directly to Greg Sclafani. Before you threaten an 80-year old woman with your "Gangster wanna be" attitude, think twice. She did not write the complaint. I did.

Now for all you readers and hopefully non-potential customers:

Wow, Scam doesn't even begin to describe this company. The listed owner, Greg Sclafani, is unlike any business man, and I use that term sparingly, that I have ever come across. I have talked with Sclafani on several occasions to inquire of the ever extending date to pick up our car only to be met with threats, threats of attorneys, threats of things he is going to do. Really Sclafani, get a grip.

Sclafani falsely identified himself to me on the phone as "Ed". I called to simply inquire about why the date was delayed from the original pick up date of May 19th, which as of June 1st, still had not been picked up. Anyone would call and ask the same thing and a business in "good standing" would not hesitate to explain the delay. Not Sclafani. He replied by becoming extremely hostile, called me an **, and said I was harassing his employees (because I called to inquire?) and then promptly hung up on me. This man wants the whole world to run away afraid of him and his dire business practices and "Gangster Style" tactics.

Before I continue, Please review this enclosure on "Public Record" concerning a recent court case involving Sclafani:

"From the New York Attorney Generals' Office

Cuomo obtains order requiring restitution for Customers of L.I. Auto Transport Broker that failed to deliver Vehicles

Bayville broker failed to follow through on deliveries of hundreds of vehicles, threatened dissatisfied customers with lawsuits and refused refunds to keep them from filing complaints.

Cuomo's order secures $110k in restitution, $65k in penalties/costs, shuts down business unless $200k performance bond is paid

Mineola, N.Y. (February 16, 2010) - Attorney General Andrew M. Cuomo today announced his office has obtained a court order and judgment against a Bayville-based auto transport broker that defrauded more than 400 consumers by failing to ship vehicles to various locations.

Attorney General Cuomo's office found that A Eastern Connection, Inc., A-Blue Knight Auto Carrier, Inc., Autotrail Transporters Co., Inc. and V&C Warehousing and Distribution, Inc., owned and operated by Marguerite Cermola and Gregory Sclafani from Bayville Avenue in Bayville, repeatedly failed or unreasonably delayed delivery of vehicles to customers who paid between $600 and $1,000 for the service.

The consent order and judgment requires Cermola and Sclafani to pay $60,000 in restitution and $65,000 in penalties and costs to the state. The owners must also set aside an additional $50,000 for restitution for consumers who may come forward in the future. The order obtained by Cuomo protects consumers by barring the company and its owners from the auto transport business until it posts a $200,000 performance bond.

"Hundreds of consumers entrusted their vehicles to this company for safe transport, but the business repeatedly delivered little more than fraud and deception," said Attorney General Cuomo. "My office will continue to hold companies accountable for dishonest business practices. "

A Eastern Connection, A-Blue Knight Auto Carrier, Autotrail Transporters and V&C Warehousing and Distribution arranged for customers' automobiles to be shipped throughout the U.S. Unlike truckers who haul automobiles with their own equipment, brokers "match up" the customer's requested date and route with available trucking firms. The companies falsely claimed "door-to-door" service and touted its reputation as being reliable, professional and safe.

However, customer complaints contend that Cermola's and Sclafani's companies engaged in multiple fraudulent acts that led to vehicles not being delivered as promised, including failing to pay haulers, resulting in carriers refusing to release cars to customers and failing to inform customers that timely pickup and delivery of vehicle was based on availability of haulers. In many instances, the business debited customer accounts multiple times for the same service and failed to return the money. Furthermore, Cuomo's office found that the business attempted to keep dissatisfied consumers from filing complaints by threatening lawsuits against and refusing to issue refunds to the customers.

Consumers who believe they were defrauded by A Eastern Connection, A-Blue Knight Auto Carrier, Autotrail Transporters or V&C Warehousing and Distribution have until March 30 to file a complaint with the Attorney General's Office in order to be considered for restitution. Consumers are encouraged to contact the Attorney General Cuomo's Nassau Regional Office at 516-248-3302 or his Suffolk Regional Office at 631-231-2401.The case was handled by Assistant Attorney General-In-Charge of the Nassau Regional Office Valerie Singleton under the supervision of Deputy Attorney General for Regional Affairs J. David Sampson. Senior Investigator Paul Matthews and Special Investigator Bernard Iacampo from the U.S. Department of Transportation assisted in the case. "

Department of Consumer Affairs, every newspaper within reading distance of New York, KABC Seven on your side, Angie's List, You Tube, Craigs List.

And I will also be spending the next six months finding other complaint locations and I will be sure to let you and your attorneys know who they are so you when you continue with your "Gangster Wannabe" method of operations and threats, I will only strive to find more.

Sclafani, I don't threaten nor do I succumb to threats. Your attitude and way of doing business is wrong and the world needs to know.

Now, if you are a potential customer or contractor for this company, you have been informed. You can make your own decision.

And Sclafini, have your attorneys explain the definition of Slander, and Defamation of Character to you. Maybe then, you will understand the threats you make are void and without merit, but I seriously doubt you will ever understand. Have a nice day cowboy!

Stop. Read. Read. Read. Read. Read.

Here we are again. Monday, May 31, 2010, two weeks after this company was contracted to do a service. Still Not one thing has been done except for them taking the money for a job they seem to refuse to do. They have promised every day for the last two weeks to provide the service they were contracted to do, and thus far have failed to provide this service. Just prior to the long weekend, I called them yet again, and was promised they would pick up the car they contracted to pick up, this weekend. No one called, not even a courtesy call to say they wouldn't be there.

I got a back line number from DOT and called them on Monday, May 31st, and all he would say is this is the answering service (which was a lie because it was the same man I talked to on Friday) and he said I would have to call the office on Tuesday. OK, So I am going to call the office on Tuesday and I am going to for warn you of the result. They are going to say we will be there in the next few days. And nothing will happen. Believe me, Do not use this company unless you want aggravation and headaches. They could care less about the services they have been contracted to provide. Use another company.

This company was contracted to pick up a car in California and deliver it to Florida. They had no problem taking the money immediately out of the account and promising a contracted pick up date. That pick up date was almost two weeks ago and it has still not occurred. They could care less that they entered into a contract and took the money without living up to the terms of the promised pick up date.

I made a contract with them to ship my car from VA to CA. They debited the money from my account quickly, but their service had never arrived. They're always telling me that my car will be picked up but a month and three days already gone and nobody showed up. I am working in the army and was moved to a different station and I have to get a different shipper so I can have my car to use in my new duty station. I have to fly to my duty station to report and fly back to VA so I can hand my car to the new shipper. This means that a lot of money and my time was lost. Hope these company gets out of business and will happen to them what happened to me so they will realize their wrongdoings.

On or about Jan. 5, 2010, I found A-Blue Knight Inc. via the internet and requested for a quote of a door-to-door shipment of my 2006 Nissan Extera and Toyota Tacoma, scheduled for March 1st, transporting from: Hampton VA 23666 to Sacramento CA 95828. On Jan. 5, 2010, they had provided me with a quote number **. After that on Jan. 11, 2010 is invoice number **, in the amount of $1520.00 to perform the above service. I had authorized Ms. Marguerite ** (whose last name was concealed from us) in the amount of $1520.00, including all other fees, for the above service. On Tuesday, Jan. 08, 2010, this amount of $1520.00 was electronically withdrawn from our checking account, ending in **. But from March 1st to March 21, 2010, I only received promised from an A-Blue Knight dispatcher that a driver will come to my home to pick my cars up. They never picked them up (past 14 business days).

After suffering numerous rude, fraudulent, and un-professional behaviors from the staffs of A-Blue Knights Inc., I would no longer be able to trust them, their staffs and this company to ship my car on the above indicated date. We have decided to cancel the order of shipment of our cars and will find other alternative carrier/vendor to ship our car. I sent the letter of cancellation to A-Blue Knight Inc. on March 21st, 2010 and 2 faxes after the day.

We would appreciate greatly that they refund fully the amount of $1,520.00 in a real and cashable US currency, in the form of cashier's check via FedEx immediately. As sending this email, we have reported your company's fraudulent and unbecoming conducts to the appropriate local, state, and federal government agencies. And we will proceed with any necessary legal proceeding to recoup the above sum that your company owes us. Now over 6 weeks, I have not received my refund check after the cancellation day.

I set up a transport in March 2010 for my car from Los Angeles to Michigan for April 29, 2010. I gave them a check over the phone for the payment. Then I saw that another payment for the same amount was taken out of my account. I called John and he said for some reason the account was set up for recurring payments (why would you have recurring payments for a transport company that you pay one time?) Anyway, every time I called to get my refund, they kept giving me the run around. Marjorie? would say that John was not available and they would get back with me. Then they said the check was cut but it was not processed.

Still to this day, I have not received the refund. Thank goodness, the bank refunded me when I filed a complaint. Now today is April 30th and my car is still not picked up. They did call me on the 28th and said someone would be there on the 29th to pick it up but nobody showed up. I have been calling and John keeps giving me the runaround that he is trying to get a hold of the transporters to see where they are. I have to be out of my apartment today and am leaving L.A. on Monday. I don't have any family in Los Angeles that I can leave my car with until another company can pick it up. So now, I either have to lose my money for the plane tickets and drive to Michigan or try to find a company that will come out ASAP. Someone please close down this company!

I called the Blue Knight Transport company in February 2009 to have a truck, which I purchased in Stuart, Fl, to be shipped to RI on April 1st. I sent them a blank check for a one time withdrawal of $730.00. It was withdrawn once in February and again in March using check #** again. I went to the bank in July to see if they could help and they called John. He returned my call saying Marguerite would be calling, which she did and said a refund would be going out. That was in July and I still do not have a check. I called many, many times and always got the runaround saying a check would be sent out or someone would call, nothing happened. I filed with the BBB bureau in NY in November 2009, having Marily ** as mediator. He told her he would get in touch with me and a check would be sent out but nothing happened. She told me to file with the attorney general and DOT, who licenses all interstate movers including auto transport.

I do not understand how this company can keep in business double dipping out of everyone's account. If someone stole a pair of socks, they would be put behind bars. What is keeping this business going with so many people having problems with them? How can they take honest people's money with no consequences? The only good thing was our truck was transported in a timely manner and we are happy with that independent contractor. I told them I had no complaints other than taking my $730.00 out twice. They said they had temporary help and they screwed up the accounts. I could understand that but when they do not refund the money, it is not temporary error. They are stealing our money.

Once again, A-Blue Knight can add another disgruntled customer to their list. I have experienced the same issues with early withdrawal of funds and failure to pick up my vehicle as agreed upon. The excuse they provided for failure to pick up my vehicle was they never received a signed copy of the contract. They refused to refund my money because the contract stated if I cancel for any reason they are able to withhold a $250.00 administrative fee.

I was furious, I'm obligated to pay an administrative fee for a contract they said they never received, but they are not obligated to transport a vehicle because they said they never received a signed contract. These people are unbelievable. It's been over a year and I still have not received any money because I refused to put in writing they were entitled to a $250.00 administrative fee.

Here's a copy of the letter that was sent to them repeatedly with negative results:

"Per our verbal conversation over the telephone, I paid the amount of $640.00 to your company on January 30, 2009. Checking Account Number ******, Check Number ***, Routing Number ****, to have my vehicle transported from the State of Washington to the State of Texas and delivered to me in the State of Texas, February 1, 2009 this never happened. The contract was to be faxed to me on the same day we spoke on the phone, January 30, 2009. I phoned your office January 31, 2009 to report that I had not received the contract. I was assured that all was well, the vehicle was scheduled for transport on February 1, 2009 and the contract would be faxed again.

"February 1, 2009 came and went but my vehicle was never picked but yet the monies were withdrawn from my account. I contacted your office to resolve this issue and was met with hostility. I expressed my concern about the failure of transporting my vehicle in which I was informed that the vehicle could not be transported without a sign contract. When I requested a refund, I was informed that I could be provided a refund minus the administrative fee referencing paragraph 10 of a contract that I never received."

"I finally received the contract a week later via mail but by this time I had contacted another company to transport my vehicle. I've tried repeatedly to contact you via phone but you will not accept my phone calls. So I am making one final attempt to contact you via correspondence in hopes that we can resolve this issue amicably."

"The Contract Terms and Conditions paragraph 10 State the following: Should this Order be cancelled for any reason prior to pickup, an administration charge of $250.00 will be assessed to the customer. I did not agree to these terms because I never received the contract and I am asking that I be refunded the full amount of monies paid."

"This letter will serve as formal notice to you that you are in default of your obligation to repay the sum of $640.00 dollars which was advanced to you on January 30, 2009. This amount has been overdue since February 16, 2009 and you have failed to repay the same despite repeated requests for payment by me."

Unless payment of the above amount is received by me in full within fourteen (14) days of the date of this letter, I will have no alternative but to exercise whatever rights and remedies I have under the law to enforce such payment, including but not limited to institution of legal proceedings against your company to recover the above amount, together with accrued interest and legal expenses. Kindly govern yourself accordingly."

My vehicle was subsequently transported by another company however, refund was never received from A-Blue Knight Inc.

I sign a contract on Dec. 29, 2009 to deliver my car from Washington Pasco to Houston TX. I paid 680 by check. I was fooled because I never thought this can happen in America but I think they can. Nobody is doing nothing to them. They are keep ripping off people' s money. I cancel my order after 3 weeks but I am keep waiting for refund. I do not understand. Its been more than 4 months. I never get my money because of them. I paid more than 600 hundred for storage fee. Their manager is worst than all of them. They keep hang up the phone. I am very poor. My 680 is a lot to me. 1500 dollars.

We were planning to ship a car to my daughter and had to cancel. The amount of the transport was $730.00. There is a clause in the contract with a $250 cancellation fee. We have been trying now for 4 months for our refund in the amount of $480.00. After several phone calls, we still have no satisfaction or refund.

This company is the same as one that pulled these same scams a couple years ago- Eastern Connection, Same complaints and same problems. They would take the money and never deliver the service. In the one season we did business with them, out of 6 to 8 cars only 1 ever left. All the people were told there was a $250 cancellation fee and never got their money refunded or their car shipped. One car was here for 3 months. Every customer had to make new arrangements and pay all over again. Never pay in full upfront for this service. They will have your car and will be able to secure payment on delivery.

I feel and share your pain! I, like all of you, cannot believe that our government would let people, or should I say "crooks and/or scam artists" like these, get away with ripping off people of this great nation. Until today, I thought that I was the only person going through this problem with this "so-called" company but I now see and know that I am not!

On 14 May 2009, I contacted A-Blue Knight and inquired about moving my graduation gift which was a 2003 Mercury Mountaineer SUV Truck from the East Coast (CT) to the West Coast (WA). I was quoted $1,140.00 total job with a $500.00 down payment and $640.00 balance due at pick-up. I told them that I needed the truck in WA before my daughter's graduation date of 12 June 2009 so I would be there at the pick-up site on 10 June 2009 to sign for and pick-up the truck. I was promised a pick-up date of either the 28th or 29th of May 2009 and a delivery date of 10 June 2009.

I agreed and gave my bank card information for them to deduct the deposit of $500.00 that was quoted, but $640.00 was actually withdrawn by A-Blue Knight that same night (before I even had the opportunity to receive, read, or even sign the contract). The next morning, I immediately called A-Blue Knight Inc. and talked to a guy by the name of Jon or John, and to make a very long story short and after a near shouting match, I was told by Jon or John, "You make mistakes, don't you?" I was too upset after hearing that and hung up!

I then called my bank and after a long talk with them, and after not allowing them to cancel the A-Blue Knight withdrawal and credit the money back into my account, I decided to let the withdrawal stand because all I would have to pay now was $500.00 versus $640.00 balance at pick-up. The 28th and 29th of May came and my truck did not get picked up nor did I receive any calls from any Truck Carrier or A-Blue Knight Inc. I called A-Blue Knight the afternoon of the 29th and explained to them about my truck not being picked-up. I was told that they were going to contact another transport company to pick my truck up and that the truck would still make it to WA in and on time!

I then decided to make my round trip flight arrangements to Seattle, WA on the 9th of June 2009, returning on the 15 of June 2009 so I could be there in time enough to meet the carrier. I decided to call A-Blue Knight Inc. every two days and continue to call them until my truck was picked-up and every time, I was told that they were working on it or somebody would call me back. But I never got a call back! I called again and was told that the carrier truck had broke down in Portland and that they were looking for another carrier.

I got very sick and nervous at that point because my truck was still sitting outside my apartment and I had a scheduled flight to fly out on the 9th of June 2009 to Seattle, WA. On the 8th of June, I called A-Blue Knight back and told them that I couldn't wait any longer and asked them why hasn't my truck been picked-up like I was told and as per the signed contract. I was told that somebody would be getting in contact with me. I then told them that I would have to go ahead and drive the truck cross country myself because it wasn't going to make it to Washington State on time for the graduation if I did not drive it now!

I was put in contact with Marguerite who told me that I would be refunded in full and that all I would have to do is write a letter requesting a refund and send it out to her. I mailed it out immediately. I headed out of state to the West Coast on the morning of the 9th of June 2009 missing my scheduled flight to Seattle, WA.

On the 15th of June, I arrived at the airport in Seattle, WA to catch my flight back home to CT and was not allowed on board because the airlines had cancelled my entire flight due to me not taking the initial departing flight out of CT to Seattle, WA on the 9th of June (all because I had to drive my truck cross country due to A-Blue Knight Inc. not fulfilling their duties as required by the signed contract as promised).

This now has caused me more stress, much more money and have put me in hardship because of the extra money I had to shell out of my pocket to pay for gas and tolls cross country and for the new one-way ticket for a flight back home. All because my truck wasn't picked-up and transported as promised by A-Blue Knight Inc.

After finally returning home, I immediately got on the phone and called A-Blue Knight Inc. and was told to contact Marguerite who was not in. I called again the next morning and again, she wasn't in. I called again a few days later and was told that I can only get in contact whit her on certain days so I started calling on those days and all I could do was leave a message.

On 6 July 2009, I finally got in contact with Marguerite and she told me that we would be putting my refund in the mail right away. On 22 July 2009, I had not received any mail or check from A-Blue Knight Inc. and drafted up another letter in the form of a "tracer" requesting the refund of my money (of which I have not received any replies or refund from either letter, to date).

After this, I would call A-Blue Knight Inc. a couple of times a month until 1 December 2009. I finally got in contact with Marguerite and she apologized to me for not getting my refund as she had promised and told me that my paperwork had got misplaced. She then told me again that she would be putting my refund in the mail right away. This was the last time I had heard from her or anyone from A-Blue Knight Inc. after numerous calls and after leaving numerous messages. To date (March 2010), I still haven't received my full refund nor has Marguerite or anybody from A-Blue Knight Inc. has called me back!

I hired A-Blue Knight to transport my truck from WA to TX in March of 09. They never picked up the truck and kept saying the truck broke down and I could ask for a refund after 30 days. I asked for it in the end of May 09. I've called and keep getting the run around telling me the person in charge of refunds is never there. I've called twice a week for a year now. I've also called department of transportation and they can't do anything about it. I'm in the military. I don't make enough money to get $998 stolen from me. I had to hire another company to transport my truck for me. I've had to get another car to move around in.

I called to have my daughter's car transported to Tampa Florida from New York on Jan.11, 2010. I signed the contract on 1/13/10. They took the funds out of my bank the same day in the amount of $630. I thought I was one of the lucky ones because they picked up my car the next day on 1/14/10. They told me it should be there by the weekend because I explained to them that my daughter had classes on Monday, 1/18/10, and lives off campus. Well, the car never arrived until 1/30/10. After many calls to Blue Knight, I was told it was weather related and many other excuses. They was extremely rude. I had to rent my daughter a car that cost me almost $700. I called them to ask for a refund and they said we don't give refunds. So I contacted the office of the Attorney General. I'm hoping maybe they can help me out.

My company was hired by A Blue Knight Inc., on 7-28-09 and 8-5-09, to carry 3 vehicles for a total of $1100. We did so, successfully and professionally completing the contract and sending billing out on 8-11-2009. We were first promised payment right away (with confirmation of delivery which we did), then it turned into 10 days. Then we were told 30 day billing payment (and the lies continued). We were once told that they were having a hard time paying out to their contracted carriers and would be doing so by payment arrangements, yea right! They have no intention of ever paying and used our money to better themselves. They're liars, thieves and cheats, the whole lot of them, from the "transport specialist" to the owners.

On Nov. 2, this company did an electronic payment of $905.00 from my account before I even signed a contract to transport my car. I contacted Bank of America to stop the payment and their worker, ** from California, cancelled the wrong payment. By the time I heard from him, it already went through the bank. When I told ** that I wanted to cancel this transport, he threatened me with fraud. So I let him continue to look for a transport company. He contacted *** from the west to hire someone.

A certain, **, called a week early than my schedule, which was Dec. 4. So then they hired Roberto's, and he was suppose to pick up the car on Wednesday, two days ahead of time by 5:00 pm. They never called or showed up. So we waited until Thursday, nothing from them again.

Chanel fired him for not showing up. She hired Ryan's and they cancelled me on Saturday the 6th. Well, I had enough. I called the office and ** answered and promised a transport. On the road of Dec. 7, I got a lawyer. He called ** and he told the lawyer that he would call him back on Wednesday the 8th. He never called then or until this day.

I contacted another company, Jet Auto. ** helped me a lot. He checked the site to see if I was listed for a transport for two days but nothing was there. I then, on the 10th, faxed and emailed Blue Knight to cancel this immediately. They previously informed me that if I cancel, I will get another charge of $51.00. I said, "I don't care. I just want the $905.00 back."

So, they never charged the $51 and I never received anything from them. They told my lawyer that I fired Roberto's because they were Hispanic. They lied about that as well. I lived in NM for 6 and a half years. If I was prejudice, would I live there? I spoke with ** a few times afterward and she was willing to help my lawyer and vouch for why Roberto's was fired and how Blue Knight rips off people.

We got to the point that I did contact Better Business Bureau and the Bank of America will not accept any of the responsibility in losing the money. Blue Knight is already on the "Rip Off" list, but I feel I should try to help someone in preventing to let this happen to them. The car was being transported from Las Cruces, NM to Old Bridge, NJ.

I had to pay another company $750. So I paid twice for my car to be transported.

I authorized this company via a blank cancelled check to withdraw $410 from my checking account on 04/23/09. They double dipped and removed in two separate transactions $820. Never came to pick up car which was going to California from Pa. Numerous calls for lack of performance and requests for refund were disregarded.

I filed a complaint with the Mario **, Office of Attorney General, Bureau of consumer Frauds and Protection in Mineola N. Y. with a very comprehensive portfolio and never even received a response. It was sent via registered mail. They are probably in cahoots with this company. A lawyer and local town magistrate also contacted this company for me without results. They are untouchable, there is huge payola going on here and the lack of any response by the Attorney generals office is obvious proof of their involvement. I'm writing mostly just to lend my support to warn others since I see this is still going on. $810 and Massive inconvenience causing anxiety to elderly family.

This company is terrible! They gave no refund after 10 months! I signed a contract on March 5, 2009 and paid up front as they requested (huge mistake) $750 to transport my vehicle from Los Angeles to Indiana. I was told my vehicle would arrive in the second week of March. Each time I would call to check the status, I was only stalled and stalled with one excuse after another. After a month and still no vehicle, I finally called them for yet again and requested a refund. After being patient, I called in the beginning of April to find out where my refund was, only to be given excuses such as "The lady who handles the billing is out of the office today."

I tried several times to contact this guy at A Blue Knight who emailed me the original quote at **. But after a few emails, he blocked my email address making it impossible to correspond via email. I filed a complaint with the BBB. They contacted A Blue Knight twice, but received no response. I also wrote to the State of New York and Attorney General's office. I received a letter from them referring me to The U.S. Department of Transportation, where I filed a complaint. I am hoping they can help me. Does anyone have any advice? Thanks!

Original contract was made between ourselves to ship my vehicle to Arizona. This agreement was to be funded by an electronic draft from my account for a one-time fee of $750.00. The company was authorized to pull from my account Check # 190 for the amount of $750.00. On August 12, 2009 check #190 was drafted for $750.00 plus an unauthorized withdrawal of another $750.00 on check number 290. After multiple attempts to reach the company, I informed the company of the double draft and was told a refund would be issued. A refund was not issued leading up to the scheduled date of the car transport service. I then called and informed the company of their failure to refund the amount and due to their lack of service I was cancelling my contract with them and expected a full refund. I was informed Marguerite would return my call. Marguerite never returned my call or subsequent attempts to obtain my refunds.

Follow-up attempts to collect were made by my son, Here is an account of his attempts to collect:

10) November 19th, 2009 - Attempted to contact John as to status of check. Was told he was out, so left instructions to return call.

Final attempt to contact John was today Nov 23rd, 2009. Was told John was out and left instruction to return call. If contact is not initialized by aforementioned company in the very near future, a suit will be brought against them for the following:

3) MISSREPRESENTATION AND BREECH OF CONTRACT

In addition, a complaint will be filed with the Attorney General referencing the above.

These people are absolute durt bags and they will be stopped!!

Same issues as others.

A-Blue said they would pick up a car, never picked it up, wouldn't return my money (over 2 months now).

Finally send a check that has not cleared my bank yet.

Falsefied an E-check & took money out or my checking account.

The lied, falsefied informtion, hung phone up on me & a lot more.

A-Blue needs to be stopped from scamming others.

Can anyone help?

I have yet to be paid for transporting a vehicle for this company. I contacted the customer who contracted with A-Blue Knight Inc for shipping and he said he was already charged for the transport. I delivered the car August 01, 09. The company told me via employees and dispatchers that the 'check is on it's way, will go out tomorrow, is being processed ... ' Every Monday I call for an update and finally yesterday Greg told me that he doesn't pay until 45 days after delivery. He said that the fact that I am complaining is going to make my payment take longer. He implied that he copied his attorney on a letter he sent me. I responded, and faxed copies of all our correspondence to his attorney as well. Upon Greg learning this, he sent a raging letter to me threatening that now it will take six months to get my payment. What a great guy!

I contracted with A-Blue Knight Inc on May 18, 2009 to transport my car from San Diego CA to Quincy MA. The woman that I originally spoke with was very nice on the phone. I did the check by phone for $810. This check cleared twice in my account. A-Blue Knight was unable to email me the contract for reasons...I have no idea. What company doesnt have email today? So they mailed them. I sent them back on May 23.

My car was scheduled to be picked up on June 3rd. I thought I arranged this in a sufficient amount of time. I have done this before. I was a traveling nurse so the moves can be quick and frequent. On June 3rd I waited and waited for at least a phone call with a time of when the car would be picked up. Finally at 1pm I called and they said "oh you're on the list of people to be called, they aren't picking up the car today." I was leaving California and moving across the country that night! I had to burden my friends with my car and hope that the day they would pick up my car someone would not be working so they could meet the driver.

This is where all the excuses started. I called everyday from that point until "business day" 14 which was stated on the contract. I was yelled at, hung up on repeatedly, and lied to for days. One woman even started yelling that I was talking down to her and I didnt pay her paychecks. She wouldnt tell me her name because it was "irrelevant." I still continued to call.

Finally on the 14th day June 23 I faxed a cancellation letter. The first letter I faxed Kathy told me she was going to throw it out because of how it was worded. If they didn't rush you off the phone and hang up on you then it wouldn't happen. I sent another letter. I have yet to see my refund. I got the information about their bond and license and mentioned it in one phone call.

I was SCREAMED at by Jon for calling and threatening them! Then of course hung up on. I filed with the BBB of NYC on July 28.

Yesterday 8/11/2009 when I called about my refund, because yes I do still call every few days, they said they responded to my complaint. Im still not convinced Im going to get my full refund of $810. Every story that I read was exactly the same things that happened to me. THIS COMPANY ABSOLUTELY NEEDS TO BE SHUT DOWN!

The check I paid with for $810 cleared twice in my Bank of America Account on May 19 and May 26 overdrawing my account making my bills Late. Bank of America reimbursed me the second check and all the fees that added up to about $500. I then had to take the time to call my credit card company and try and convince them that it was all an error in the bank. frustrating! My car payment is $580/month and I was unable to use it for 6 weeks! I had to go through the trouble of finding another company and paying them an additional $990 to finally get my car to me. So far transporting my car has cost me a huge headache and $1800!

On May 27, 2009 we paid and signed a contract with the above company to transport a vehicle from Tucson, AZ., to Bordentown, NJ. Until June 19th, 2009, we contacted them every day about pick up and were given thousand of excuses and would be picked up in the next few days. This car was never picked up. The company is very rude, and very unprofessional. They never call you back, and they call you names. After being so disturbed, we cancelled the contract on the their specified date, and were told we would receive the refund of $880.00 because they were not able to pick up the vehicle.

It is now August 3rd and after many phone calls and excuses we do not have our refund of $880.00. After looking at all the reviews on autotransport.com., we are not the only ones. They are crooks and are stealing from people and no one is doing anything about it. I know several individuals have contacted you and the Attorney General of NY. I am presently contacting the AG of NY., and have written several congressman. We need you to take action against this company. I called the police dept., and they said it was a civil matter. I do not know how companies like this can stay in business and not be arrested for their crimes.

On June 30, 2009, I contracted A-Blue Knight INC, to transport my son' car from Alice, TX. to Charlotte, NC. MY son was returning home after a 15 month tour in Iraq defending the Iraqui Freedom. I paid $640.00, ACH draft that cleared the the bank on July 1, 2009. The car was supposed to be picked up between July 1-2, 2009 and delivered to a relative's house in Charlotte, NC July 9-10. The car was not picked up until Tuesday, July 7, 2009 at 10:20am (Eastern Time). The driver called and informed me that the car would be delivered on Thursday evening or early Friday morning.

I contacted A-Blue Knight several times trying to track my car and they informed me to contact the driver of the truck delivering my car and that they did not know where the driver might be because the driver had not checked in with them or call on Monday. They gave me the number to Cal-Tex from Brownsville, Texas, (who they contracted to transport my car) and they informed me that the truck had broken down on Thursday and would probably not be able to deliver until Saturday or Sunday. I asked for the location of my car and offered to go pick it up. They told me that the car was in Rockville, Tenn., which is only 288 miles from Charlotte. They told me that I would be not be able to remove the car because the hydraulics were not working and they Would deliver the very next day if not, then first thing Sunday morning.

My son arrived and was anxiously wanting to take his car to his home base, but he had to return to his post without his car. This was DEVASTATING! He had been wounded on the right leg and like many of our soldiers returning from war, suffering from PTSD. This problem with his car did not help his condition. On Monday morning I called A-Blue Knight and Cal-Tex, from Brownsville, TX. and they told me the car was on its way and to be patient. The entire day went by and still no answer the whole week went by and every time I called the girls at A-Blue Knight would either hang up and kept referring me to Cal-Tex. Cal-Tex kept repeating that they had no information. By Friday, July 17, 2009 I knew something was terribly wrong!

My son came to visit for the week end and he spoke to the people at Cal-Tex. They told us that A-Blue Knight owed them money and that they were holding on to our car until the money was paid. I offered them $500.00, cash to deliver my car that Friday, July 17, 2009 by 7:00 PM, or I would contact the authorities. They, Cal-Tex, informed me that A-Blue Knight owed them more than what my car was probably worth! They said that it was a legal matter between the two companies. I insisted and pleaded with them to deliver my car, but they refused. I did inform me that the car was in Charlotte, NC, but WOULD NOT deliver until they received full payment from A-Blue Knight form a previous debt.

I repeated the offer to pay them cash for delivery of MY car and that I would deal with A-Blue Knight later, but they refused! I contacted the FBI office in Charlotte and was told to report the car stolen, which I did. I did not get my car that week end and on Monday morning I was on the phone at 8:00 AM. I call the Texas Attorney General's office, the US Trade Commission, US Dept of Transportation, Motor Carrier and filed complaints. A man named Greg called and said that he had paid Cal-Tex in money orders and had signed return receipts. He said that it was up to Cal-Tex to deliver my car. I contacted Cal-Tex and relayed the information and insisted on talking to the manager. I was constantly told that the manager was out and would return my call shortly.

They told me that he was at the bank and HAD received the money order and that the car would be delivered in the afternoon OR the next day because the car had been in storage all week and the driver might not be able to deliver due to prior commitment. They gave me the phone number to the driver so that I could contact him and make arrangements for the delivery. I insisted on delivery the same day because I needed to return home to Texas. I called the driver, who had the car stored at his residence. He said that he was in a very small community north of Charlotte and that he would deliver the next day. I offered to meet him half way, but he informed me that it was raining and hailing in his area and would not be able to move. I researched his phone number and retrieved an address.

With the help of my GPS I was able to locate the residence and saw my car. The location was in a secluded area out in the middle of no where! I could not get a phone signal, so we drove to a hill a few miles away and contacted the county Sheriff's Department and requested an officer. We approached the residence and looked inside the car and the keys were in the ignition. The transport truck was running and it appeared that the car was being moved again.

We stood by the car and waited for the property owner to walk towards us. I identified myself and showed him my paperwork, contract and ACH check that had already cleared the bank. I told him that I WAS taking my car. He informed me that I could not take the car until I paid him $500.00 in cash. Wow! That was the same amount that I offered Cal-Tex if they delivered by Friday, 7:00pm. He said that the lady from Cal-Tex wanted $500.00 for storage and fees. Just then, Rowan County Sheriff W. and his deputy arrived at the residence. The owner was on the phone with a woman named Teresa from Cal-Tex and she wanted to talk to me to inform me that I could not take the car without paying the $500.00 fees. I told her that I was not responsible for the mess and excess fees incurred, I paid in good faith and it had been 10 days since the car was supposed to be delivered. It was Monday, July 20, 2009 and luckly, the Sheriff showed up just in time. I explained that my car was being held HOSTAGE and showed him all my paperwork. The Sheriff asked the man, "Does this lady owe You money", and he responded "No." The Sheriff said, "Then this lady Is taking her car." He then talked to the man asking him how he had gotten into such a mess.

The Sheriff said that the the whole case and storage was very "Shady". Why would anyone want to move and hide a car way out in the middle of no where? The car was in Charlotte all week and then Friday, July 17, 2009 at about 7:00PM, it was moved! I agree with the Sheriff, the move and circumstances are very SHADY! I took our car and the next day, I delivered the car to my son at his Army post. I thank God that we were able to retrieve our car.

Due to long, extended ordeal, our trip to North Carolina was much extended. I missed a very important doctor's appointment. (I am not in good health and have been under a doctor's care and have been to several specialists for many months, now.)We were not able to leave immediately after we retrieved the car because we had to deliver it personnally and then thunderstorms held us back a few more days. My son had to rely on others for transportation and moral support. The stress has also been devastating to my poor husband, who has a heart condition and who recently retired because of debilitating health.

Also, I may add that even though the check cleared on July 1, 2009, my bank charged me $25.00 for an insufficient funds attempt. There were two more attempts to withdraw $640.00 on the same ACH check. I had to freeze my account to stop further attempts to withdraw money from my account. I will contact my bank again when I get home. Unfortunately I am still on the road trying to get home. Hopefully others will RESEARCH any transport company before contracting any company without information or recommendations. Thank you and God bless you and God bless America! Please pray for all our soldiers that they come home safe and sound!

I am an active service member in the US Army. Coming home to California from a two-year-long oversea tour of duty, my mother-in-law gave me her old car. We called around looking for a transport company that can ship the vehicle to Georgia, the location of my next duty station, in the shortest possible time. On June 2, 2009, we placed a deposit of $425 with A-Blue Knight, Inc. (They asked for our bank information over the phone), whose representative promised us that their driver in the area would pick up our vehicle either on the 4th or the 5th of June and that the approximate delivery date would be in 7-10 days.

We were told that the truck driver would call us before he/she picked up our vehicle. We never received such a call on the 4th or 5th of June. We called A-Blue Knight, Inc, and they told us that there could be a number of reasons for delay and that the pick-up time would be that weekend. So, over the weekend, we waited for the phone call; and none came. We called again, and they said it would be around next Wednesday. Again, there's no call. Every time we would call, they told us to wait for another 3 or 4 days; and every time, we waited in vain.

I flew over to Georgia on the 8th of June; my wife would join me later. During this period, I was driving a rental car. We were originally anticipating getting our car towards the end of that week around the 12th or 13th. We never received any call from anybody associated with A-Blue Knight, Inc. My wife called them a number of times during the week between the 8th and 12th of June, and their representatives said that it's in the contract that the actual pick-up date could be 14 business days after their original projected day (My wife further told me a guy, possibly the manager, named John was very rude. Between my wife and I, we spoke to John and a lady named Margerie/Marjorie, who always picked up the phone and said, "Transport").

However, we were not fully informed in the first place, and A-Blue Knight, Inc. purposely neglected to mention such possibility before they asked for our deposit over the phone. Since renting a car is expensive, it's only reasonable that we would not have chosen their company. When I last spoke to their representative on the 18th of June, Margerie/Margorie told me that the driver would pick up my car sometime this weekend. When I asked her to cancel my order and refund the deposit, she told me that we needed to write a letter and that based on the clauses in the contract, they would still keep $250 administration fee. Granted, we were asking to cancel the order; however, it was the result of their failure in management and substandard business practice, which has already led to unnecessary financial loss to their customer.

When I pursued the issue, Margerie/Margorie told me that she had another phone call and had to leave. I knew she just wanted to hang up. I became a little agitated and told her if she hangs up on me, the next phone call would be from my lawyer. She kept on referring back to the clause in the contract (the 14 business days delay) and told me she would not sit there and listen to me verbally abusing her. I didn't cuss at her and just raised my voice when she wanted to hang up without the sincerity to resolve the problem. I left my contact information, and nobody ever called me back.

I did not write the letter because it's their fault, and instead, I filed a complaint with the Better Business Bureau of NY and want a full refund of $425. BBB of NY has received my complaint (as of the 20th of June 2009), but nothing has happened since.

I signed a contract with A-Blue Knight Inc to transport my car from Page, AZ to Monaca, PA. On April the 20th, they requested a check for $790 and we sent a blank check with account no. and routing no. They cashed it on April 22, 2009; pick up date was May 18th 2009. My wife and I were flying back to Pittsburgh, Pa. on May 22, 2009. When we called as to when they would be picking up the car, the secretary would not give us a time and referred us to the manager, Jon who was very rude and began yelling at me.

I then contacted my local police dept. and they called and talked to Jon who told them I threatened to blow his office up, a big lie. Then he said he had 14 business days from promised delivery date to get the car and if that didn't happen, I should write a letter requesting my money back . I wrote the letter on June 12th and as of today, July 4th, haven't heard a word and my car is still in Page, AZ with our important papers and belongings. I am 74 years old and my wife is 72. These thieves caused us much pain and inconvenience.

If someone steals a loaf of bread from a store, the police are called and the person is arrested. These thieves steal $790 and nobody wants to get involved. So, the thieves get more confident and continue to steal from honest people. This just wants to make you feel like taking a trip to NY and busting a few knee caps. And, guess who would be in trouble? Not the thieves, but the person who was scammed. When these thieves go home at night, do they tell their wives or husbands or parents - "Guess what! We scammed another senior citizen today. Aren't you proud of us?" Just remember, folks. I lost $790 but you lost your dignity if you know what that means. So, all of you out there, please stay away from A-Blue Knight Inc. They are evil people.

We delivered a full load over a month ago, and every time we call for payment, it is a different story! Be careful with this company, they won't pay you!

We are a carrier company. We transported many cars for this company and the first time it took over 2 weeks to get a check. Then, the check had no funds. Our driver stood over a week without any money to continue the trip. After that they sent us money to fuel, so we could keep going, then because we didn't have any money besides the money for diesel, our tag expired and DOT impounded or truck and trailer. The fees were over $5,000 and they took 4 more days to pay the remaining balance to "help" us pay every fees and citations.

We borrowed money from another company to get going with the trip. Now we just delivered the cars, all late. One customer that was supposed to pay on delivery won't pay because it's late and A-Blue Knight said that they won't pay for those deliveries because they were late?! Do not work or hire this company!

I recently relocated to Pleasant Hill, CA from Malden, MA. I was contacted by A-Blue Knight Inc via email and they quoted a price of $825 to move my car from MA to CA. They asked me to pay in full which I did via my checking account at Bank of America. They faxed me a contract stating that the car would be picked up on June 5th. I signed the contract and faxed it back.

They charged my account twice for $825, once on May 15th and then on May 22nd 2009. This resulted in an overdrawn fee of $45 on my account at Bank of America since there were not sufficient funds for the unexpected second transaction. I called them and customer service representative Laura assured me that a refund would be issued. I have contacted them several times since then and they either hang up the phone on me or tell me that their accountant will call me back. I have not received a call from them till this day nor have I received a check in mail.

They also did not pick up my car on June 5th as promised and after waiting until June 10th, 2009, I called them to cancel my contract. They asked me to fax it in written. I did that and then called them for my refund. The person hung up the phone on me again. I called back and talked to John and he said that I will get it in mail and that they will deduct $250 for the service charges. I told him that I don't want to pay for the services that I never rendered and he rudely hung up on me again. This situation is seemingly getting out of hand and I can't find a solution for this.

I researched online and I found out that there are numerous other dissatisfied customers and that this is a fraudulent company. This company should be shut down. Please assist me in getting a full refund from this scam company. This is a complete scam and a strict action needs to be taken against them so that many more Americans are not deprived of their hard earned money.

If you need to transport a vehicle, don't walk away from this Scam Artist "Run". I was also scammed but the mistake they made was they forged my signature on a bank withdrawal to take money from my checking account twice. I'm working with the bank and am going to the FBI for interstate wire/bank fraud. With all the complaints online, I'm sure this clown will end up in club-fed for a few years. He's a loudmouth ** and I would love the opportunity to deal with him in person.

On 30 January 2009, we signed a contract for A-Blue Knight Inc. to transport our car from California to Virginia. They immediately transferred full funding of $795 from our bank account. This was a great price, a military discount for service members, which I am. On 23 April 2009, I had to cancel the transport service and did so via telephone call and fax. In accordance with my contract, there is a $250 administrative fee for cancellations, which I fully understood when I signed the contract. As a result, I am due a refund of $545 ($795 minus $250).

In mid-May, we tried to contact A-Blue Knight Inc. to find out the status of our refund. We were told that we need to speak to Margarette, however, she was not in the office. A number of subsequent telephone calls have resulted in the same response from the receptionist, "You need to talk to Margarette and she is not in today." We have left messages with the receptionist but never received a return call. It is now 8 June 2009 and we still have not received our refund. I believe that a month and a half is plenty of time to provide a refund.

I have made numerous attempts to contact the company since the 29th and they basically continued to stall and delay. They would promise a new delivery date which would pass by with no pick up, and no phone call from the company. Then I was told that 15 business days have elapsed since the original April 29th pick-up, and I am entitled to a full refund. I was instructed to fax my refund demand to 516-628-9318, which I faxed on May 19th. I have since attempted to get any information regarding the refund via phone contact, but the person answering the call will only take my contact information and "pass it on". Then they hang up on me. I'm concerned that I have been scammed. Please help in any way you can.

A Blue Knight Transport contract to ship my car from Phoenix to Rochester MI. The company access my account on 5/11/09 in withdraw contract amount of $740.00. The pick was schedule for May 12-13; I never heard a word from the company to schedule pick for this date. I called on the May 14 and the reception who was quite rude, told me that there was a 24-48 hour delay. I called on Monday the 18th of May; I was told the dispactcher would call me back, no call. I called again on Tuesday and spoke with Mark and he snapped at me. He indicated that I signed a contract and the pick date was the 13. I was puzzled because it was not the 19th of May. I read over the contract and could not find anything to explain why the company had not picked up my car.

I waited patiently and did not call on Wednesday. Thursday morning I received an overdraft email from my bank. The company withdraw another 740.00. I called immediately; asked for the manager and was told he was at lunch. This was @2:28p. I called again at 4:00p and was told he was in meeting. I asked for a cell or to call him and give him the message. The reception was rude and hung up on me. I called again and I told her she was lying because she initially indicated he was at lunch. She yelled at me and would not let me talk to anyone.

My car is still in Phoenix. This company has taken $1480.00 out of my account.

I google this company ( which I wish I had done this before)and saw all the complaints and another customer described the exact same experience I had.