Complain about a product or service

A-1 Auto Transport

June of Alexandria VA (02/04/08)
My car was towed from Seminay Towers apartments in Alexandria, VA. When I collected my car. Items were missing including an iphone (which was not in plain sight). Additional damage to my car included damage to the door as well. Shortly after my car was towed, AT&T shows record of 2 short calls to my voicemail being made. I have deactivated the line and flagged the serial number. In the event that the phone is taken in for activation, an alert will be made to contact the local police department.

Monetary- The phone was taken, looks like the ignition was tampered with and the door appears to be jammed. This has caused me to move residences causing time off of work as well as additional issues such as various apartment searches.

Keith of Hampton GA (04/17/06)
I made arrangements with Autotrail Transporters, Inc. on March 22, 2006 to ship my vehicle from Modesto, CA to Hampton, GA. The total cost for door-to-door service was $885.00 with a deposit of $450.00 and a balance of $435.00 due at delivery of the vehicle. The pickup date was scheduled for March 29-30 and delivery in about 10 days. I received a call from A-1 Auto Transport Inc. on March 25 because they had been contracted by Autotrail to transport my vehicle and they wanted to pickup my vehicle on March 27 instead of the 29 or 30, which was the scheduled pickup dates. I said no because I wasn’t planning on being at my destination before the vehicle would have been delivered.

Well, I received a call at 6:00am on March 27 from the truck driver who was sitting outside my house to pickup my vehicle. I agreed to let him take the vehicle and I called Autotrail to let them know that I would not be responsible for any storage fees if the vehicle arrived before I did. I arrived in Hampton, GA on April 6 and called Autotrail to find out when my vehicle would be delivered. They told me they need to contract the driver and call me back. I never heard back on that day so I called back on April 7 at 10:00am. Again, I would told that they needed to contract the driver and call me back. I had not heard back from them by 2:00pm so I called back for the third time.

This time a man answered the telephone. He put me on hold for a few minutes and then proceeded to ask why I kept calling. I explained that I need to know the status of the delivery of my vehicle and I’m tired of being told that someone will call me back. This gentlemen (or lack thereof) proceeded to curse at me and call me several names before hanging up the telephone. I called A-1 Auto Transport since they were the company that had my vehicle. I was informed that they were having a payment dispute with Autotrail and I needed to pay the entire cost of the delivery of my vehicle forgetting the $450.00 deposit I already paid to Autotrail. I was told this was the only way I was going to get my vehicle. I agreed to pay the entire balance and I would contact my credit card company and dispute the charges from Autotrail. This was on Friday, April 7 and the car would be delivered by Monday, April 10.

Of course, the car was not delivered on April 10 so I called back again and was told someone would be contacting me to arrange delivery. I continued to call back each day for the next 3 days and was told the same thing that someone would be calling to arrange delivery. Finally, I went to the location and picked up my car, but I had paid for door-to-door service. These were the 2 most unprofessional companies that I have ever dealt with in my life. They proceeded to treat me as if I were inconveniencing them and in fact I was the one who was being inconvenienced because I had to rent a vehicle for transportation while they played games with me. The payment dispute between these 2 companies had nothing to do with me yet my car was being held hostage.

I was financially inconvenienced because I had to rent a vehicle while my vehicle was being held hostage.

Christian of Frederick MD (12/13/05)
I've contacted A-1 to transport my vehicle from Los Angeles, CA to Baltimore, MD. The car was supposed to be transported by truck and would be insured by A-1 for the transportation with a $500 deductible. Everything was looking fine, and i was even able to track the car online from the West coast to the East coast. An A-1 representative called me about 2 weeks later and told me that the car arrived in Baltimore, MD, but that it had apparently been damaged while the Truck driver was unloading it, but i will just have to submit the paperwork and they would take care of this.

I went to Baltimore to pick up the car, and it was indeed looking like my car collided with another vehicle. I filled up all the required paperwork and sent everything over within the required time frame. A-1's claims department wrote me a letter saying that their truck had been stolen during the transportation, and my car was damaged while in possession of the thieves and A-1 is therefore not responsible for anything. I spent more than $2500 on Body shop + rental car expenses. I'm seriously thinking about bringing them to court.

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