
Aleksey of Brooklyn, NY on July 30, 2009
On 5/28/09 around 6:27pm I parked on CVS parking lot located on Sheepshead Bay Rd Brooklyn , NY. Sign on the entrance to the parking lot specified that the parking is for CVS customers only. I went to the store where I met my wife who just finished making a purchase. CVS store has two exits one of which is back exit near the parking lot and a front exit. Given the fact that the cash register was next to a front (main) exit we used that exit to leave the store. At which point we promptly proceeded towards our parked vehicle walking on the sidewalk adjacent to the CVS store. While approaching my car at about 6:34 pm I saw a towing company, still on the parking lot, towing my car. They refused to release my car even after I showed them receipt from CVS. One of the towing workers said that he only would release the car if I would pay him $100. I did not spend any time with towing company and refused any negotiations.
After I refused to pay him for illegal removal of my vehicle i proceeded to the store to speak with CVS employees. A sales person at register 5, who introduced herself as Zuzelda was our cashier at the time of purchase. From time that I saw my vehicle being towed to the time I first approached our cashier passed no more than 7 min. In CVS I also spoke with gentlemen named Harry, who said that he is new manager and dont know how to help me. Gentlemen named Yunus also introduced himself as a manager but refused to help me at all. After some time I managed to speak with a real manager named Paul, who said that the lot is NOT being managed by CVS and the sign in front of the parking lot was placed there by the owner of the lot (or towing company). Manager of CVS gave me telephone numbers of the owner of the lot and the managing company of the same lot.
The owner of the lot named Angelo from PSJ management. Mr. A. refused to help me. However he did said that the area under video surveillance and that he has tapes of the occurrence but refused to provide me a copy. I also got in touch with the guy who claims to be an owner of a managing company Citi Corp Management, who also appear to be an owner for the same towing company which towed my car (but he denied that). The gentleman introduced himself as Samy F. and gave me address of his company: Magines Boulevard, Brooklyn, NY 11222. The address is an empty parking lot with no office or any kind of building where his company can reside. After pointless conversations he refused to neither compensate me on my towing expenses nor repair the vehicle.
The company that towed my car is Fast Way towing: DCA # 1244731 phone 718- located at Grand Ave, Brooklyn, NY 11205. Except some young guys (17-20 years old ) who towed my car, Fast Way towing provided no representation and I could not resolve my issue with them. All my calls were picked up by a lady who claimed to be only a worker and that she does not have authority to solve my issues. She only took my messages but nobody ever called me back. Only at the time of towing I spoke with a guy over the phone who claimed to be an owner of the towing company(could not reach him anymore). But besides asking me for a $100 he was not willing to straighten out the situation.
At the moment of the accident there were around 6 guys which were actively involved in the process of towing my car. Under Freedom of Information Law I was able to request registration information of the vehicles on which all guys from towing crew left the CVS parking lot. Two last names are: B. (license Plate: ECAxxxx) and K. (license Plate: DJPxxxx). Whether they are working for Fast Way Towing or not is unknown, but they were involved in towing of my vehicle.
While waiting for the police to arrive, the guy who asked me for $100 had ran away. When we called the towing company person on the phone said we should've exited the store through the back entrance. Now, 1) the cashiers are located near the front exit (which implies that a reasonable person would exit from the front entrance rather than walking with full bags through the store again) and 2) there wasn't any sign near the cashiers nor anywhere in the store that warned for those customer who parked the cars in the parking lot had to exit only through the back exit. And exiting CVS and walking towards parking lot does not give towing company to tow the car. And obviously since I exited the store and still was able to see them towing my car shows that I headed straight to the lot.
Police was called, and arrived after all Fast Way towing employees disappeared from the lot. Officers did not want to make a report since it is not a criminal occurrence. Next day after I paid the towing expense I picked up the car only to notice that it is damaged. The car was taken to a car shop for evaluation. From this point neither the CVS manager, PSJ management, Citi Corp Management nor Fast Way Towing Company wanted to resolve my issue in a civil manner.
Fast Way Towing should be given props for indeed FAST towing (Under 7 min from point I locked my car to being towed is remarkable). However they should be responsible for illegal removal of my vehicle that resulted in damages and monetary burden on my family. All plans that me and my family had for weekends were ruined. Expense of 168.37 was paid since the day the car was towed. And on top of it car is damaged for the total of $1050.