Complain about a product or service

Rascal Responds

Rascal Scooters • Electric Mobility Settles Misrepresentation Charges • Rascals Come In Many Forms • Company Pays $225,00 to NJ --- • Rascal Complaints • Rascal Objects to Use of Word "Fined" • David Complains • The Company Responds • A Follow-Up from David • Rascals' Defenders

Februrary 22, 2000

Mr. James R. Hood
Editor in Chief & President
ConsumerAffairs.com

Dear Mr. Hood:

We have read the four individual cases involving compalints about Rascal Scooters on your website.

Electric Mobility Corporation would like to follow-up with each of these customers to resolve any issues they may have. Please supply us with the names of the Electric Mobility customers who have filed these complaints as you noted.

Please be advised we believe your comments concerning Electric Mobility sales representatives msileading customers sabout Medicare Reimbursement are false and inaccurate. Medicare's requirements for reimbursement eligibility are bed or chair confiinement. We train our sales reps to inform prospects who can walk to their door to notify the prospect that they are not Medicare eligible for reimbursement.

Please contact me directly with the names of any customers who have any problems withi Electric Mobility. I look forward to your response so we can resolve any complaints.

Sincerely,

Michael Flowers
President

In fact, the question of Medicare eligibility is not as simple as Mr. Flowers portrays it. Medicare will reimburse up to 80 percent of the cost of renting a scooter if -- and only if -- the patient has a prescription from a physician specialist who is approved by the Health Care Financing Administration. Experts warn that those disabled enough to qualify often lack the physical skills to maneuver the machines. HCFA officials caution that consumers should obtain a prescription before they begin shopping for a scooter. For more information, see Rascals Come in Many Forms.

As for forwarding the names of the complainants to the company, it's our understanding that all of the complainants have resolved their situation. We will forward Mr. Flowers' letter to them, however.

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