Complain about a product or service

A Follow-Up

Rascal Scooters • Electric Mobility Settles Misrepresentation Charges • Rascals Come In Many Forms • Company Pays $225,00 to NJ --- • Rascal Complaints • Rascal Objects to Use of Word "Fined" • David Complains • The Company Responds • A Follow-Up from David • Rascals' Defenders

On June 6, 2000, David wrote:

Thank you for following up on my complaint. ... Your website was valuable in solving my dilemma.

Mr. Michael Flowers, President of Electric Mobility, and I had an extensive chat on the phone and I think that the problems with his company have been resolved. I was paid for the ramp that was never received, Electric Mobility has purchased back the unneeded chair lift, and included the cost of converting my current, four-month-old lift to fit the new Rascal Scooter. I have donated the entire refund to a gropu that rebuilds scooters and wheel chairs for the disadvantaged handicapped.

But correcting my situation was not my main concern, as I indicated to you in my complaint. I felt at the time that there was a danger of Electric Mobility doing financial harm to handicapped customers by misrepresentation by their sales staff as to what the sales packages included and what various insurance companies, including Medicare, would cover. I feel that Mr. Flowers offered me sincere concern about this practice and that he will see to it that his sales staff stop any questionable sales practices. ...

Mr. Flowers advised me that he requested the names and addresses for the other complainants in your website. With his check he also furnished a copy of the letter he wrote to you Feb. 22, 2000. The information has not been forthcoming from your office. While I understand your client confidentiality, I think your agency should contact these unhappy customers and advise them of Mr. Flowers' offer to settle these claims. After all, isn't satisfaction of complaints your main goal?

However, I don't think we should let our guard down and this company and similar companies should continue to be monitored. Salesmen tend to become honest when they are being watched.

David said he had only begun to fight but he appears to have withdrawn from the field of battle. At any rate, we agree with David that a watchdog is essential and that's what we consider our site to be. We're not a mediation bureau and we can't solve every problem sent to us. Our job is to publish representative complaints so that other consumers can make an informed decision.

We're glad that Mr. Flowers is so cooperative all of a sudden but it seems a bit early to remove all of the complaints and leave other consumers in the dark.

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