AGING & DISABILITY Consumer Complaints Long-Term Care News for Seniors Nursing Homes Retirement Planning

Life Alert Emergency Response

16027 Ventura Blvd. Suite 400, Encino, CA

Life Alert
• Contract terms
• Sales practices
• Service issues
• Life Alert Responds
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News
• Seniors' Fear of Falling Keeps Life Alert Flush
• Alternatives to Life Alert
• Life Alert, Consumer Site Resolve Dispute
• Life Alert Drops 2 of 3 Claims Against Consumer Site
• Consumer Site Moves for Dismissal of Life Alert Suit
• Life Alert Sues Consumer Site
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• Video Report

This is one of the many companies selling in-home alarm systems that are supposed to help the elderly and disabled summon help in an emergency. Some of these systems work better than others; all of them are expensive and, in many cases, the contract terms are objectionable. For example, LifeAlert customers tell us that the company holds them to the three-year contract even if the elderly individual dies before the term is up.

A few recent complaints ...

Evelyn of Mckeesport PA (02/09/06)
My new 1-channel Supervised Emergency Transmitter: model DXS-62 "does not work". I received my new replacement on Wednesday, February 1, 2006. I have tried everything I know to activate it.

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