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Home Instead Senior Care |
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Scott of Northborough MA (10/22/08) My Mother was discharged back to her home from a local rehab facility under the condition that she had someone with her in the home at all times, which my wife and I couldn't do as we live out of the state. A social service worker recommended Home Instead as an agency which could provide someone to do this. We contacted the local office and explained that my Mother couldn't walk, or make it to the bathroom by herself. However, she was very pleasant to be around, and slept 8-9 hours every night. After being very vague about pricing over the phone. A representative came to my Mother house and said that we would need two caregivers to work 12 hour shifts at an hourly cost of 23.50, or they would report back to the rehab facility and my Mother would not be able to return home. My wife and I didn't know much about homecare and agreed. The cost of care after two weeks was nearly 8K. Realizing that something didn't seem right I made some calls and learned that many homecare companies offer a LIVE-IN package, which would have satisfied the condition of my Mother's release for less then half the price we were paying Home Instead. I feel we were taken advantage of, as the people we spoke with at Home Instead presented themselves as experts in this feild, and obviously should have known about the type of coverage we needed. I was later told by a friend who is a registered nurse that we were paying for the most expensive type of home care, usually required when someone is dying in their home. Kim of Tucson, AZ December 26, 2004 Kim of Tucson AZ (12/26/04) This company also has also kept an employee working under their roof in a situation where an employee was told by a member of a family to drive him to the bank, whereby, he attempted to withdraw his Grandmother's funds. This employee instead of losing her job, was retained as an employee, but taken off the case and given even MORE HOURS (40 plus) then I was offered! Advertisement
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